CN111981633A - Air conditioner exception handling method, device and system and server - Google Patents
Air conditioner exception handling method, device and system and server Download PDFInfo
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- CN111981633A CN111981633A CN202010896263.0A CN202010896263A CN111981633A CN 111981633 A CN111981633 A CN 111981633A CN 202010896263 A CN202010896263 A CN 202010896263A CN 111981633 A CN111981633 A CN 111981633A
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- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/30—Control or safety arrangements for purposes related to the operation of the system, e.g. for safety or monitoring
- F24F11/32—Responding to malfunctions or emergencies
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- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/30—Control or safety arrangements for purposes related to the operation of the system, e.g. for safety or monitoring
- F24F11/32—Responding to malfunctions or emergencies
- F24F11/38—Failure diagnosis
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- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/50—Control or safety arrangements characterised by user interfaces or communication
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- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/50—Control or safety arrangements characterised by user interfaces or communication
- F24F11/56—Remote control
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- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/62—Control or safety arrangements characterised by the type of control or by internal processing, e.g. using fuzzy logic, adaptive control or estimation of values
- F24F11/63—Electronic processing
- F24F11/64—Electronic processing using pre-stored data
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- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/70—Control systems characterised by their outputs; Constructional details thereof
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- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/88—Electrical aspects, e.g. circuits
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- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F2140/00—Control inputs relating to system states
- F24F2140/20—Heat-exchange fluid temperature
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Abstract
The invention provides an air conditioner exception handling method, device, system and server, and relates to the technical field of air conditioners. The processing method comprises the following steps: receiving operation data and starting-up state information of the air conditioner; when the air conditioner runs for a preset time under the corresponding starting state information, and the running data exceeds a preset range, judging that the air conditioner runs abnormally; and when the air conditioner is judged to be abnormal in operation, sending maintenance requirement information to an air conditioner manufacturer, wherein the maintenance requirement information comprises the position information of the air conditioner. The air conditioner abnormity processing method can enable an air conditioner manufacturer to timely detect the air conditioner with abnormity, so that the air conditioner manufacturer can timely send out a professional master for maintenance.
Description
Technical Field
The invention relates to the technical field of air conditioners, in particular to an air conditioner exception handling method, device and system and a server.
Background
Along with the improvement of living standard of people, more and more families have installation air conditioner equipment, through functions such as the refrigeration of air conditioner equipment and heat for people's living environment becomes more comfortable. However, in the using process of the air conditioner, the air conditioner often has problems of abnormity, even damage and the like, and users are difficult to find and identify the problems in time unless the air conditioner does not work, some users know a customer service center contacting an air conditioner manufacturer, and after the customer service center collects the problems fed back by the users, the problems are primarily screened and analyzed, and then the workers at local network sites are arranged to perform on-site maintenance.
However, there are some users, such as the elderly and users in rural areas, who do not know the after-sales repair process of the air conditioner, and they may not know the customer service center of the air conditioner manufacturer and directly find the nearby home appliance maintenance master to process, and the master has different levels and is not aware of the air conditioner to be maintained, so that the detection and maintenance of the air conditioner cannot be guaranteed, and the normal use of the air conditioner is greatly affected.
Therefore, the method for processing the abnormity of the air conditioner is designed, so that an air conditioner manufacturer can timely detect the air conditioner with abnormity, and the air conditioner manufacturer can timely send out a professional master for maintenance, which is a technical problem to be solved urgently at present.
Disclosure of Invention
The invention solves the problems that: the air conditioner can be used for detecting the abnormal air conditioner in time by an air conditioner manufacturer, so that the air conditioner manufacturer can send out a professional master in time for maintenance.
In order to solve the above problem, in a first aspect, an embodiment of the present invention provides an air conditioner exception handling method, where the handling method includes:
receiving operation data and starting-up state information of the air conditioner;
when the air conditioner runs for a preset time under the corresponding starting state information, and the running data exceeds a preset range, judging that the air conditioner runs abnormally;
and when the air conditioner is judged to be abnormal in operation, sending maintenance requirement information to an air conditioner manufacturer, wherein the maintenance requirement information comprises the position information of the air conditioner.
Like this, the air conditioner producer monitors the operational data real time of air conditioner, and the air conditioner producer can in time discover whether the air conditioner appears operating unusually, and when judging that the air conditioner operates unusually, the air conditioner producer can in time send professional maintenance master to maintain the air conditioner, and the maintenance is rapid, makes the negative effects minimizing that the trouble of air conditioner caused the user, and in addition, whole process need not the user and participates in, can not cause extra burden to the user, and user experience feels good.
In an alternative embodiment, the operation data includes a discharge temperature T1, an outer tube temperature T2, and an inner tube temperature T3, and the power-on state information includes a first power-on, a cooling power-on, and a heating power-on.
Thus, whether the air conditioner operates abnormally can be accurately judged by monitoring the exhaust temperature T1, the outer pipe temperature T2, the inner pipe temperature T3 and the startup state information of the air conditioner in real time.
In an optional embodiment, the operation data includes an exhaust temperature T1, the preset time period includes a first time period, and when the air conditioner operates for the preset time period under the corresponding on-state information, and the operation data exceeds a preset range, the step of determining that the air conditioner operates abnormally includes:
when the air conditioner is started for the first time and operates for the first time, if T1 is not more than Tw, the operation of the air conditioner is judged to be abnormal, wherein Tw is the outdoor environment temperature.
Thus, when the air conditioner is started for the first time, whether the air conditioner is abnormally operated can be accurately determined by comparing the exhaust temperature T1 with the outdoor ambient temperature Tw.
In an optional embodiment, the operation data includes an outer tube temperature T2, the preset time period includes a second time period, and when the air conditioner operates for the preset time period under the corresponding startup state information, and the operation data exceeds a preset range, the step of determining that the air conditioner operates abnormally includes:
and after the air conditioner is started up in a refrigerating mode and operates for a second time period, if T2 is not more than Tw, judging that the air conditioner operates abnormally, wherein Tw is the outdoor environment temperature.
Thus, when the air conditioner is started in the cooling mode, whether the air conditioner operates abnormally can be accurately judged by comparing the outer pipe temperature T2 with the outdoor environment temperature Tw.
In an optional embodiment, the operation data includes an inner tube temperature T3, the preset time period includes a third time period, and when the air conditioner operates for the preset time period under the corresponding on-state information, and the operation data exceeds a preset range, the step of determining that the air conditioner operates abnormally includes:
and after the air conditioner is started up in a heating mode and operates for a third time, if T3 is less than or equal to Tn, judging that the air conditioner operates abnormally, wherein Tn is the indoor environment temperature.
In this way, when the air conditioner is turned on for heating, whether the air conditioner is operating abnormally can be accurately determined by comparing the inner pipe temperature T3 with the indoor ambient temperature Tn.
In an optional embodiment, the maintenance requirement information includes air conditioner type information, and the air conditioner type information is one of a household fixed-frequency air conditioner, a household variable-frequency air conditioner, a commercial fixed-frequency air conditioner, or a commercial variable-frequency air conditioner.
Therefore, the operation data comprises air conditioner type information, the type of the air conditioner can be accurately identified, an air conditioner manufacturer can conveniently send out a maintenance master for matching, and the maintenance efficiency is improved.
In a second aspect, an embodiment of the present invention provides an air conditioner exception handling device, where the handling device includes:
the receiving module is used for receiving the running data and the starting state information of the air conditioner;
and the server is used for judging that the air conditioner runs abnormally and sending maintenance requirement information to an air conditioner manufacturer after the air conditioner runs for a preset time length under the corresponding starting state information and the running data exceeds a preset range, wherein the maintenance requirement information comprises the position information of the air conditioner.
In a third aspect, an embodiment of the present invention provides an air conditioner exception handling system, where the air conditioner exception handling system includes an air conditioner and the air conditioner exception handling apparatus in the foregoing embodiment, where the air conditioner includes:
and the first sending module is used for sending the running data and the starting-up state information of the air conditioner to the receiving module.
In a fourth aspect, an embodiment of the present invention provides a server, where the server includes:
a memory;
and a processor for reading the program in the memory to execute the air conditioner abnormality processing method of any one of the preceding embodiments.
Adopt the air conditioner exception handling device that this embodiment provided, system and server, the air conditioner producer can be to the operational data real time monitoring of air conditioner, the air conditioner producer can in time discover whether the operation of air conditioner is unusual, when judging that the air conditioner operation is unusual, the air conditioner producer can in time send professional maintenance master-worker to maintain the air conditioner, the maintenance is rapid, make the negative effects minimizing that the trouble of air conditioner caused the user, and, whole process need not the user and participates in, can not cause extra burden to the user, user experience feels good.
Drawings
Fig. 1 is a block diagram illustrating an abnormality processing system for an air conditioner according to a first embodiment of the present invention;
FIG. 2 is a block diagram of the air conditioner of FIG. 1;
FIG. 3 is a flow chart of the operation of the processor;
fig. 4 is a flowchart of an air conditioner exception handling method according to a second embodiment of the present invention.
Description of reference numerals: 100-an air conditioner exception handling system; 110-an air conditioner; 111-an outdoor unit; 112-inner machine; 113-a remote control; 114-a first sending module; 115-a second sending module; 116-a first positioning module; 117-a second positioning module; 118-a first acquisition module; 119-a second acquisition module; 120-air conditioner exception handling means; 121-a receiving module; 122-a server; 123-a memory; 124-processor.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. The components of embodiments of the present invention generally described and illustrated in the figures herein may be arranged and designed in a wide variety of different configurations. Thus, the following detailed description of the embodiments of the present invention, presented in the figures, is not intended to limit the scope of the invention, as claimed, but is merely representative of selected embodiments of the invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments of the present invention without making any creative effort, shall fall within the protection scope of the present invention.
It should be noted that: like reference numbers and letters refer to like items in the following figures, and thus, once an item is defined in one figure, it need not be further defined and explained in subsequent figures. Meanwhile, in the description of the present invention, the terms "first", "second", and the like are used only for distinguishing the description, and are not to be construed as indicating or implying relative importance.
First embodiment
Referring to fig. 1, the present embodiment provides an air conditioner abnormality processing system 100, which includes an air conditioner 110 and an air conditioner abnormality processing apparatus 120. Wherein the air conditioner 110 is installed at a user's place of use. For improving the supervision efficiency of air conditioner factory to air conditioner 110, can number air conditioner 110 installation kind and usage, specifically, domestic fixed frequency air conditioner can be numbered in proper order and be: a1, a2, A3 … … Aa; domestic variable frequency air conditioner can be numbered in proper order and do: b1, B2, B3 … … Bb; commercial fixed frequency air conditioner can be numbered in proper order as: c1, C2, C3 … … Cc; commercial inverter air conditioner can be numbered in proper order and do: d1, D2, D3 … … Dd.
The air conditioner abnormality processing device 120 is communicatively connected to the air conditioner 110. Specifically, referring to fig. 2, the air conditioner 110 includes an outdoor unit 111, an indoor unit 112, a remote controller 113, and a first transmitting module 114, wherein the first transmitting module 114 is installed on the outdoor unit 111, and the outdoor unit 111 of the air conditioner 110 is generally installed outdoors, so that the first transmitting module 114 has good signal strength. The first sending module 114 is used for sending the operation data of the air conditioner 110 to the air conditioner abnormality processing device 120. The first sending module 114 may be one or more of a 2G module, a 3G module, a 4G module, or a 5G module, but is not limited thereto, and the first sending module 114 may further include other communication modules. The first sending module 114 may send the collected operation data of the air conditioner 110 to the air conditioner abnormality processing device 120 in real time or according to a set interval period through the internet of things technology.
The air conditioner 110 further includes a first positioning module 116, the first positioning module 116 may be a GPS module, but is not limited thereto, the first positioning module 116 may also be a bluetooth module or a base station module, and the first positioning module 116 may also be a combination of any of a GPS module, a bluetooth module, and a base station module. The first positioning module 116 may be installed on an outdoor unit 111 of the air conditioner 110, and the outdoor unit 111 of the air conditioner 110 is generally installed outdoors, so that the first positioning module 116 has good signal strength to accurately and quickly determine the position information of the air conditioner 110. Thus, the operation data transmitted by the first transmitting module 114 includes the position information of the air conditioner 110, so that the air conditioner manufacturer can quickly locate the position of the air conditioner 110 with abnormal operation.
When the air conditioner 110 is turned on, the exhaust temperature T1, the outer tube temperature T2, and the inner tube temperature T3 of the air conditioner 110 change accordingly, and when the air conditioner 110 is stably operated, the exhaust temperature T1, the outer tube temperature T2, and the inner tube temperature T3 of the air conditioner 110 are also stable within a certain range. Of course, when the inside and outside conditions of the air conditioner 110 change, the exhaust temperature T1, the outer tube temperature T2, and the inner tube temperature T3 also change, but the changed values can meet the requirements of normal operation of the air conditioner 110 under normal conditions, i.e., the air conditioner 110 is normal at this time and does not need to be processed by an air conditioner manufacturer. However, when the air conditioner 110 operates abnormally after being turned on, the difference between the values of the exhaust temperature T1, the outer tube temperature T2 and the inner tube temperature T3 of the air conditioner 110 and the values during normal operation is large, and the values can be quickly determined and identified and need to be fed back to the air conditioner manufacturer, so that the air conditioner manufacturer can arrange a maintenance master to maintain the air conditioner in time.
Through the above analysis, in the present embodiment, the operation data of the air conditioner 110 includes the discharge air temperature T1, the outer tube temperature T2, and the inner tube temperature T3, but is not limited thereto, and the operation data may also include other relevant parameters such as pressure. The startup state information includes a first startup, a cooling startup, and a heating startup. The air conditioner 110 further includes a first collecting module 118, the first collecting module 118 is installed on the outdoor unit 111, and the first collecting module 118 is configured to collect operation data of the outdoor unit 111. The air conditioner 110 further includes a second collecting module 119, the second collecting module 119 is installed on the inner unit 112, and the second collecting module 119 is configured to collect operation data of the inner unit 112. The first acquisition module 118 and the second acquisition module 119 may include a bulb, a pressure gauge, and the like.
The remote controller 113 is used to control the air conditioner 110, but is not limited thereto, and may also control the air conditioner 110 through the mobile phone APP. The remote controller 113 is further provided with a second positioning module 117 and a second sending module 115, the second positioning module 117 is configured to determine the position information of the remote controller 113, and the second sending module 115 is configured to send the operation data of the remote controller 113 to the air conditioner exception handling device 120. The operation data of the remote controller 113 includes location information of the remote controller 113, power-on information of the air conditioner 110, and the like. For example, if the power line of the air conditioner 110 fails, the air conditioner 110 cannot be powered on, and the information indicating whether the air conditioner 110 is powered on in the remote controller 113 may be sent to the air conditioner abnormality processing device 120 through the second sending module 115.
The second sending module 115 may be one or more of a 2G module, a 3G module, a 4G module, or a 5G module, but is not limited thereto, and the second sending module 115 may further include other communication modules. The second sending module 115 may send the collected operation data of the remote controller 113 to the air conditioner exception handling device 120 through the internet of things technology in real time or according to a set interval period. The second positioning module 117 may be a GPS module, but is not limited thereto, and the second positioning module 117 may also be a bluetooth module or a base station module, and the second positioning module 117 may also be a combination of any of a GPS module, a bluetooth module and a base station module.
Referring to fig. 1, the air conditioner abnormality processing apparatus 120 includes a receiving module 121 and a server 122, wherein the server 122 includes a memory 123 and a processor 124.
Specifically, the receiving module 121 is in communication connection with the first sending module 114 of the air conditioner 110, the receiving module 121 is configured to receive operation data of the air conditioner 110, the receiving module 121 may be one or more of a 2G module, a 3G module, a 4G module, or a 5G module, and is not limited to this, and the receiving module 121 may further include other communication modules.
Referring to fig. 3, the memory 123 stores a program, and the processor 124 reads the program in the memory 123 to execute the following processes:
s11: when the air conditioner 110 operates for a preset time period under the corresponding startup state information and the operation data exceeds the preset range, it is determined that the air conditioner 110 operates abnormally.
The memory 123 further stores a preset range corresponding to each operation data, and when the air conditioner 110 operates for a preset time period under the corresponding startup state information, and the operation data exceeds the preset range, it is determined that the air conditioner 110 operates abnormally, and when the operation data does not exceed the preset range, it is determined that the air conditioner 110 operates normally.
Specifically, after the air conditioner 110 is started for the first time and operates for a first time period, if T1 is not greater than Tw, it is determined that the air conditioner 110 is abnormal in operation, where Tw is the outdoor ambient temperature, and the value range of the first time period is: 2 min-4 min, in particular 3 min.
After the air conditioner 110 is started up and operated for a second time period, if T2 is not greater than Tw, it is determined that the air conditioner 110 is abnormally operated, where Tw is the outdoor environment temperature, and the value range of the second time period is: 2 min-4 min, in particular 3 min.
After the air conditioner 110 is turned on for heating and operates for a third time period, if T3 is not greater than Tn, it is determined that the air conditioner 110 is abnormal in operation, where Tn is the indoor ambient temperature, and the value range of the third time period is: 2 min-4 min, in particular 3 min.
Here, only three cases of determining that the air conditioner 110 is abnormally operated are listed, and the processor 124 may determine that the air conditioner 110 is abnormally operated as long as any of the above cases occurs during the operation, but the present invention is not limited thereto, and whether the air conditioner 110 is abnormally operated may also be determined by combining the above reference factors. Of course, other situations and corresponding operational data characteristics that can clearly determine the abnormal operation of the air conditioner 110 can be considered to determine whether the air conditioner 110 is operating abnormally.
Of course, it may be set that the air conditioner 110 is determined to be abnormal only after the above three situations completely occur in the air conditioner 110, so as to avoid the occurrence of misdetermination to a greater extent, and avoid the air conditioner 110 sending out maintenance requirement information before reaching the damage degree, which wastes time of a maintenance master.
S12: when it is determined that the air conditioner 110 is abnormally operated, the maintenance requirement information is transmitted to the air conditioner manufacturer.
Specifically, when the air conditioner 110 is abnormal in operation, the maintenance requirement information sent to the air conditioner manufacturer includes the analysis result of the operation data and the position information of the air conditioner 110, according to the analysis result, the air conditioner manufacturer can learn the fault condition of the air conditioner 110, so that the air conditioner manufacturer can send out a maintenance master for the air conditioner manufacturer, and is convenient to make sufficient maintenance preparation, thereby creating the possibility for the success of one-time maintenance, meanwhile, according to the position information of the air conditioner 110, the air conditioner manufacturer can assign a nearby maintenance master, the timeliness of maintenance is ensured, and the experience of the user of the air conditioner 110 is improved.
The beneficial effects of the air conditioner exception handling system 100 provided by the embodiment include:
1. the air conditioner 110 is provided with a module for collecting and sending operation data, and the air conditioner manufacturer is provided with a module for receiving and analyzing the operation data of the air conditioner 110, so that the air conditioner manufacturer can master the operation condition of the air conditioner 110 in real time, and the air conditioner manufacturer can respond the requirements of users in time, for example, the air conditioner manufacturer sends a maintenance master to maintain the air conditioner 110 which is abnormally operated in time;
2. by utilizing the internet of things technology and the big data analysis technology, the operation data of the air conditioner 110 can be quickly analyzed, the conclusion whether the air conditioner 110 is abnormally operated can be timely obtained, the specific position of the air conditioner 110 which is abnormally operated can be obtained, conditions are created for an air conditioner manufacturer to timely maintain the air conditioner 110 which is abnormally operated, and the trust of a user on the air conditioner manufacturer is improved;
3. in the working process of the system, users do not need to participate, no extra burden is caused to the users, and the user experience is good;
4. the remote controller 113 of the air conditioner 110 is also provided with a module for positioning and communication, which provides a new way for an air conditioner manufacturer to master the condition of the air conditioner 110, so as to ensure that the air conditioner manufacturer timely and accurately finds the air conditioner 110 with abnormal operation and timely responds to the requirements of users;
5. the air conditioner 110 is divided according to the type and the purpose, and the related information is sent to the air conditioner manufacturer, so that the air conditioner manufacturer can clearly and comprehensively master the information of the air conditioner 110, thereby dispatching a maintenance master for the service and making full maintenance preparation.
Second embodiment
Referring to fig. 4, the present embodiment provides an air conditioner exception handling method, which includes the following steps:
s21: the operation data and the on-state information of the air conditioner 110 are received.
Of course, before S21, the air conditioner abnormality processing method further includes the steps of: the air conditioner 110 sends out operation data. The main execution body of the processing method mentioned in this embodiment is mainly an air conditioner manufacturer, and the air conditioner manufacturer adopts the air conditioner exception handling system 100 provided in the first embodiment to execute the air conditioner exception handling method provided in this embodiment.
Specifically, the operation data of the air conditioner 110 includes, but is not limited to, the discharge air temperature T1, the outer tube temperature T2, and the inner tube temperature T3, and the operation data may further include other related parameters such as pressure. When the air conditioner 110 operates abnormally after being started, the difference between the values of the exhaust temperature T1, the outer pipe temperature T2 and the inner pipe temperature T3 of the air conditioner 110 and the normal operation is large, and whether the air conditioner 110 operates abnormally can be judged and identified quickly.
The operation data of the air conditioner 110 may further include position information of the air conditioner 110, so that an air conditioner manufacturer can accurately obtain the position of the air conditioner 110 having abnormal operation, and a maintenance master can perform on-site maintenance in time.
The operation data of the air conditioner 110 may further include air conditioner type information, which is one of a home fixed frequency air conditioner, a home inverter air conditioner, a commercial fixed frequency air conditioner, or a commercial inverter air conditioner. Specifically, the household fixed-frequency air conditioner can be numbered in sequence as follows: a1, a2, A3 … … Aa; domestic variable frequency air conditioner can be numbered in proper order and do: b1, B2, B3 … … Bb; commercial fixed frequency air conditioner can be numbered in proper order as: c1, C2, C3 … … Cc; commercial inverter air conditioner can be numbered in proper order and do: d1, D2, D3 … … Dd. The air conditioner manufacturer obtains the air conditioner type information, and the supervision efficiency of the air conditioner manufacturer on the air conditioner 110 can be improved.
S22: when the air conditioner 110 operates for a preset time period under the corresponding startup state information and the operation data exceeds the preset range, it is determined that the air conditioner 110 operates abnormally.
Specifically, after the air conditioner 110 operates for a preset time period under the corresponding startup state information, if the operation data exceeds a preset range, it is determined that the air conditioner 110 operates abnormally, and S23 is executed; when the air conditioner 110 operates for the preset time period under the corresponding startup state information and the operation data does not exceed the preset range, it is determined that the air conditioner 110 operates normally, and the process returns to S21.
The case where the air conditioner 110 is abnormally operated includes the following cases:
when the air conditioner 110 is started for the first time and operates for a first time period, if T1 is not more than Tw, it is determined that the air conditioner 110 is abnormal in operation, where Tw is the outdoor ambient temperature, and the value range of the first time period is: 2 min-4 min, in particular 3 min.
After the air conditioner 110 is started up and operated for a second time period, if T2 is not greater than Tw, it is determined that the air conditioner 110 is abnormally operated, where Tw is the outdoor environment temperature, and the value range of the second time period is: 2 min-4 min, in particular 3 min.
After the air conditioner 110 is turned on for heating and operates for a third time period, if T3 is not greater than Tn, it is determined that the air conditioner 110 is abnormal in operation, where Tn is the indoor ambient temperature, and the value range of the third time period is: 2 min-4 min, in particular 3 min.
Here, only three cases of determining that the air conditioner 110 is abnormally operated are listed, and the processor 124 may determine that the air conditioner 110 is abnormally operated as long as any of the above cases occurs during the operation, but the present invention is not limited thereto, and whether the air conditioner 110 is abnormally operated may also be determined by combining the above reference factors. Of course, other situations and corresponding operational data characteristics that can clearly determine the abnormal operation of the air conditioner 110 can be considered to determine whether the air conditioner 110 is operating abnormally.
Of course, it may be set that the air conditioner 110 is determined to be abnormal only after the above three situations completely occur in the air conditioner 110, so as to avoid the occurrence of misdetermination to a greater extent, and avoid the air conditioner 110 sending out maintenance requirement information before reaching the damage degree, which wastes time of a maintenance master.
S23: when it is determined that the air conditioner 110 is abnormally operated, the maintenance requirement information is transmitted to the air conditioner manufacturer.
Specifically, when the air conditioner 110 is abnormally operated, the maintenance requirement information sent to the air conditioner manufacturer includes an analysis result of the operation data and air conditioner type information, and according to the analysis result and the air conditioner type information, the air conditioner manufacturer can learn the fault condition of the air conditioner 110, so that the air conditioner manufacturer can send out a maintenance master for the air conditioner manufacturer, and is also convenient to make sufficient maintenance preparation, thereby creating a possibility for one-time successful maintenance and improving the experience of a user of the air conditioner 110.
The air conditioner exception handling method provided in this embodiment may be implemented by using the air conditioner exception handling system 100 provided in the first embodiment, and the specific content of each step in the air conditioner exception handling method may refer to the corresponding content in the first embodiment.
The method for processing the abnormity of the air conditioner provided by the embodiment has the beneficial effects that:
1. the air conditioner manufacturer can master the running state of the air conditioner 110 in real time, so that the air conditioner manufacturer can respond to the requirements of users in time, for example, the air conditioner manufacturer sends a maintenance master in time to maintain the air conditioner 110 which runs abnormally;
2. the air conditioner manufacturer can obtain the specific position of the air conditioner 110 with abnormal operation, thereby creating conditions for the air conditioner manufacturer to timely maintain the air conditioner 110 with abnormal operation and improving the trust of users on the air conditioner manufacturer;
3. in the implementation process of the method, users do not need to participate, no extra burden is caused to the users, and the user experience is good;
4. the air conditioner 110 is divided according to the type and the purpose, and the related information is sent to the air conditioner manufacturer, so that the air conditioner manufacturer can clearly and comprehensively master the information of the air conditioner 110, thereby dispatching a maintenance master for the service and making full maintenance preparation.
In the embodiments provided in the present application, it should be understood that the disclosed apparatus and method can be implemented in other ways. The apparatus embodiments described above are merely illustrative, and for example, the flowchart and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of apparatus, methods and computer program products according to various embodiments of the present invention. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams and/or flowchart illustration, and combinations of blocks in the block diagrams and/or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.
In addition, the functional modules in the embodiments of the present invention may be integrated together to form an independent part, or each module may exist separately, or two or more modules may be integrated to form an independent part.
The functions, if implemented in the form of software functional modules and sold or used as a stand-alone product, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present invention may be embodied in the form of a software product, which is stored in a storage medium and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes.
It is noted that, herein, relational terms such as first and second, and the like may be used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Also, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other identical elements in a process, method, article, or apparatus that comprises the element.
The above description is only a preferred embodiment of the present invention and is not intended to limit the present invention, and various modifications and changes may be made by those skilled in the art. Any modification, equivalent replacement, or improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention. It should be noted that: like reference numbers and letters refer to like items in the following figures, and thus, once an item is defined in one figure, it need not be further defined and explained in subsequent figures.
The above description is only for the specific embodiments of the present invention, but the scope of the present invention is not limited thereto, and any person skilled in the art can easily conceive of the changes or substitutions within the technical scope of the present invention, and all the changes or substitutions should be covered within the scope of the present invention. Therefore, the protection scope of the present invention shall be subject to the protection scope of the claims.
Claims (9)
1. An air conditioner exception handling method is characterized by comprising the following steps:
receiving operation data and startup state information of an air conditioner (110);
when the air conditioner (110) operates for a preset time length under the corresponding startup state information and the operation data exceeds a preset range, judging that the air conditioner (110) operates abnormally;
and when the air conditioner (110) is judged to be abnormal in operation, sending maintenance requirement information to an air conditioner manufacturer, wherein the maintenance requirement information comprises the position information of the air conditioner (110).
2. The method as claimed in claim 1, wherein the operation data includes a discharge temperature T1, an outer tube temperature T2, and an inner tube temperature T3, and the on-state information includes a first on-time, a cooling on-time, and a heating on-time.
3. The air conditioner abnormality processing method according to claim 1, wherein said operation data includes an exhaust temperature T1, said preset time period includes a first time period, and said step of determining that said air conditioner (110) is abnormally operated when said operation data is out of a preset range after said air conditioner (110) is operated for a preset time period under corresponding said on-state information includes:
and when the air conditioner (110) is started for the first time and operates for the first time period, if T1 is not more than Tw, judging that the air conditioner (110) operates abnormally, wherein Tw is the outdoor environment temperature.
4. The air conditioner abnormality processing method according to claim 1, wherein the operation data includes an outer tube temperature T2, the preset time period includes a second time period, and the step of determining that the air conditioner (110) is abnormally operated when the operation data exceeds a preset range after the air conditioner (110) is operated for the preset time period under the corresponding on-state information includes:
and after the air conditioner (110) is started up in a refrigerating mode and operates for the second time period, if T2 is not more than Tw, the air conditioner (110) is judged to be abnormally operated, wherein Tw is the outdoor environment temperature.
5. The air conditioner abnormality processing method according to claim 1, wherein the operation data includes an inner tube temperature T3, the preset time period includes a third time period, and the step of determining that the air conditioner (110) is abnormally operated when the operation data exceeds a preset range after the air conditioner (110) is operated for the preset time period under the corresponding on-state information includes:
and after the air conditioner (110) is started up in a heating mode and operates for the third time period, if T3 is not more than Tn, the air conditioner (110) is judged to be abnormal in operation, wherein Tn is the indoor environment temperature.
6. The method of claim 1, wherein the maintenance requirement information includes air conditioner type information, and the air conditioner type information is one of a home fixed-frequency air conditioner, a home inverter air conditioner, a commercial fixed-frequency air conditioner, or a commercial inverter air conditioner.
7. An air conditioner abnormality processing device, characterized in that the processing device comprises:
the receiving module (121) is used for receiving the operation data and the starting-up state information of the air conditioner (110);
and the server is used for judging that the air conditioner (110) is abnormal in operation and sending maintenance requirement information to an air conditioner manufacturer when the air conditioner (110) operates for a preset time length under the corresponding starting state information and the operation data exceeds a preset range, wherein the maintenance requirement information comprises the position information of the air conditioner (110).
8. An air conditioner abnormality processing system characterized in that the processing system includes an air conditioner (110) and the air conditioner abnormality processing apparatus of claim 7, wherein the air conditioner (110) includes:
a first sending module (114) for sending the operation data and the on-state information of the air conditioner (110) to the receiving module (121).
9. A server, characterized in that the server comprises:
a memory (123);
a processor (124) for reading the program in the memory (123) to execute the air conditioner abnormality processing method according to any one of claims 1 to 6.
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| CN202010896263.0A CN111981633A (en) | 2020-08-31 | 2020-08-31 | Air conditioner exception handling method, device and system and server |
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| CN202010896263.0A CN111981633A (en) | 2020-08-31 | 2020-08-31 | Air conditioner exception handling method, device and system and server |
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Application publication date: 20201124 |