CN111862439A - Service queue scheduling method and device - Google Patents
Service queue scheduling method and device Download PDFInfo
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- CN111862439A CN111862439A CN202010782945.9A CN202010782945A CN111862439A CN 111862439 A CN111862439 A CN 111862439A CN 202010782945 A CN202010782945 A CN 202010782945A CN 111862439 A CN111862439 A CN 111862439A
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F21/00—Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
- G06F21/30—Authentication, i.e. establishing the identity or authorisation of security principals
- G06F21/31—User authentication
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
- G07C2011/04—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere related to queuing systems
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Abstract
The invention discloses a method and a device for scheduling a service queue, wherein the method comprises the following steps: when a service queuing request of a user is received, user certificate information is acquired; identifying the type of the user according to the certificate information; when the user is identified as the preset service crowd type, sending a preset service crowd confirmation request; after receiving the positive confirmation information input by the user, generating a preset service crowd identification certificate and providing the preset service crowd identification certificate for the user; and placing the preset service crowd identification at the forefront of the business queue. The invention can perform priority scheduling processing on the service queuing requests of special crowds, thereby helping the special crowds to handle services preferentially and improving the user experience of the special crowds.
Description
Technical Field
The present invention relates to the field of data processing technologies, and in particular, to a method and an apparatus for scheduling a service queue.
Background
This section is intended to provide a background or context to the embodiments of the invention that are recited in the claims. The description herein is not admitted to be prior art by inclusion in this section.
At present, each service mechanism releases the number taking function of the intelligent equipment. The VIP queue and the common queue are arranged according to the customer account level, and the service transaction queuing is carried out. Special crowds such as the old aged over 60 years old, soldiers and pregnant women need to be identified and inserted manually by a hall manager. Therefore, the service queuing requests of special people cannot be scheduled preferentially, so that special people cannot be helped to transact services preferentially, and the experience of transacting services by special people is poor.
Disclosure of Invention
The embodiment of the invention provides a service queue scheduling method, which is used for carrying out priority scheduling processing on service queue requests of special crowds and comprises the following steps:
when a service queuing request of a user is received, user certificate information is acquired;
identifying the type of the user according to the certificate information;
when the user is identified as the preset service crowd type, sending a preset service crowd confirmation request;
after receiving the positive confirmation information input by the user, generating a preset service crowd identification certificate and providing the preset service crowd identification certificate for the user;
and placing the preset service crowd identification at the forefront of the business queue.
The embodiment of the invention also provides a service queue scheduling device, which is used for performing priority scheduling processing on the service queue requests of special crowds, and comprises the following components:
the acquisition unit is used for acquiring user certificate information when receiving a service queuing request of a user;
the identification unit is used for identifying the type of the user according to the certificate information;
the processing unit is used for sending a preset service crowd confirmation request when the user is identified to be the preset service crowd type;
the providing unit is used for generating a preset service crowd identification certificate and providing the preset service crowd identification certificate to the user after receiving the positive confirmation information input by the user;
and the scheduling unit is used for placing the preset service crowd identification at the forefront of the business queue.
The embodiment of the invention also provides computer equipment which comprises a memory, a processor and a computer program which is stored on the memory and can run on the processor, wherein the processor realizes the service queue scheduling method when executing the computer program.
An embodiment of the present invention further provides a computer-readable storage medium, where a computer program for executing the service queue scheduling method is stored in the computer-readable storage medium.
In the embodiment of the invention, compared with the technical scheme that the VIP queue and the common queue are arranged in the prior art, the service queuing scheduling scheme is used for queuing services and cannot perform priority scheduling processing on service queuing requests of special crowds, the service queuing scheduling scheme comprises the following steps: when a service queuing request of a user is received, user certificate information is acquired; identifying the type of the user according to the certificate information; when the user is identified as the preset service crowd type, sending a preset service crowd confirmation request; after receiving the positive confirmation information input by the user, generating a preset service crowd identification certificate and providing the preset service crowd identification certificate for the user; the preset service crowd identification is arranged at the forefront of the service queue, and the service queuing request of the special crowd can be subjected to priority scheduling processing, so that the special crowd can be helped to handle the service preferentially, and the user experience of the special crowd is improved.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts. In the drawings:
fig. 1 is a schematic flow chart of a service queue scheduling method according to an embodiment of the present invention;
fig. 2 is a schematic flow chart of a method for scheduling a service queue according to another embodiment of the present invention;
fig. 3 is a flowchart illustrating a method for scheduling a service queue according to another embodiment of the present invention;
fig. 4 is a schematic structural diagram of a service queue scheduling apparatus in an embodiment of the present invention;
fig. 5 is a schematic structural diagram of a service queue scheduling apparatus according to another embodiment of the present invention;
fig. 6 is a schematic structural diagram of a service queue scheduling apparatus according to another embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention more apparent, the embodiments of the present invention are further described in detail below with reference to the accompanying drawings. The exemplary embodiments and descriptions of the present invention are provided to explain the present invention, but not to limit the present invention.
Before describing the embodiments of the present invention, terms related to the embodiments of the present invention will be described.
Intelligent counter: a self-service counter installed in a bank outlet is characterized in that a customer inserts an identity card or a bank card into an intelligent counter, can queue up and take a number by self, can enter transaction information by self, and can transact various non-cash services such as card opening, card holding and signing, printing and running, password loss reporting and the like by self. At present, the intelligent counter of China bank covers at least more than 60% of personal cashless business.
The inventor finds that: at present, each service organization (e.g. financial institution) has released the intelligent device number taking function, and each bank has released the intelligent counter number taking function, taking the bank as an example. The VIP queue and the common queue are arranged according to the customer account level, and the service transaction queuing is carried out. Special crowds such as the old aged over 60 years old, soldiers and pregnant women need to be identified and inserted manually by a hall manager. Therefore, the service queuing requests of special people cannot be scheduled preferentially, so that special people cannot be helped to transact services preferentially, and the experience of transacting services by special people is poor.
The inventor considers the technical problems and provides a business queue scheduling scheme, and when the scheme is implemented, a customer identifies special crowds when taking a number from an intelligent counter, and inserts the special crowds to improve the customer experience of the special crowds. The service queue scheduling scheme is described in detail below.
Fig. 1 is a schematic flow chart of a service queue scheduling method in an embodiment of the present invention, and as shown in fig. 1, the method includes the following steps:
step 101: when a service queuing request of a user is received, user certificate information is acquired;
step 102: identifying the type of the user according to the certificate information;
step 103: when the user is identified as the preset service crowd type, sending a preset service crowd confirmation request;
step 104: after receiving the positive confirmation information input by the user, generating a preset service crowd identification certificate and providing the preset service crowd identification certificate for the user;
step 105: and placing the preset service crowd identification at the forefront of the business queue.
The business queue scheduling scheme provided by the embodiment of the invention can perform priority scheduling processing on the business queuing requests of special crowds, thereby helping the special crowds to handle business preferentially and improving the user experience of the special crowds.
In the step 101, a user may click a number calling button on a self-service business handling device, such as an intelligent counter of a bank, at this time, the intelligent counter receives a business queuing request of a client, the user may insert a card or place a certificate into an identification area, and the intelligent counter acquires information of the certificate of the user, which may be implemented by an acquisition unit below.
In one embodiment, the identifying the type of the user according to the certificate information in step 102 may include:
according to the certificate information, when the age of the client is judged to exceed the preset age, the client is determined to be an old man;
or, according to the certificate information, determining that the client is a soldier;
or, according to the certificate information, judging that the gender of the client is female, and determining that the client is a female with the reproductive age when the age is within a preset age range.
In specific implementation, according to the client service voucher (identity card, bank card military officer certificate and the like) inserted in the intelligent counter, the certificate type, the certificate number, the gender and the age of the account are inquired. The following 3 conclusions can be mainly output: whether the age is over 60 years old, whether the certificate type is a sergeant, or whether the woman is of childbearing age (age 15 to 49 years old and sex is a woman). This step 102 may be implemented by a specific population identification module (e.g. the identification unit mentioned below).
In specific implementation, the preset service crowd type refers to special crowds, such as the old, soldiers, pregnant women and the like. Other types of people may of course be included.
In an embodiment, as shown in fig. 2, the method for scheduling a service queue may further include step 201: acquiring the physical feature information of a user;
after receiving the positive confirmation information input by the user, generating a preset service crowd identification certificate to be provided for the user, wherein the method comprises the following steps:
step 1041: after receiving the positive confirmation information input by the user, verifying the positive confirmation information input by the user according to the physical feature information of the user;
step 1042: and when the verification result is that the service group identification certificate passes, generating a preset service group identification certificate and providing the preset service group identification certificate for the user.
In specific implementation, in order to avoid fraudulent behaviors of illegal molecules, special people are identified according to the certificate information of the user, and positive confirmation information input by the user can be verified by combining the physical and feature information of the user acquired by devices such as a camera and the like, so that the accuracy of service queue scheduling is improved. For example, when a pregnant woman enters a bank and arrives at an intelligent counter, the physical feature information of the user is judged to be big in stomach by the image information of the user acquired by the image pickup device, verification is performed according to the physical feature information, and the verification result is that the verification is passed. For another example, if the identity information forged by a young person is old people, and it is determined that the physical feature information of the user is not old people from the image information of the young person acquired by the image pickup device, the verification fails, and the customer cannot be served as a special group.
In an embodiment, as shown in fig. 3, the method for scheduling a service queue may further include step 106: and after receiving the negative confirmation information, processing the service queuing request according to a preset normal service queue scheduling flow.
In specific implementation, if the type of the user is identified not to belong to the special crowd type (the preset service crowd type), the preset service crowd type does not meet any one, a common number taking process is entered, and the scheduling efficiency of the business queue is improved.
In one embodiment, the business queue scheduling method can be applied to a bank intelligent counter.
In specific implementation, the service queue scheduling method in the embodiment of the invention can also be applied to self-service handling equipment of other service organizations, such as a self-service number calling machine of a certificate authority exchange, a self-service number calling machine of a water and electricity fee payment center, and the like.
The following provides a general description of the service queue scheduling scheme provided in the following embodiments of the present invention to facilitate understanding of how the present invention may be implemented.
1. Special crowd identification module (e.g. identification unit): according to the client business certificate (ID card/bank card) inserted in the intelligent counter, the certificate type, the certificate number, the gender and the age of the account are inquired. The following 3 conclusions are mainly output: whether the age is over 60 years old, whether the certificate type is a sergeant, or whether the woman is of childbearing age (age 15 to 49 years old and sex is a woman).
2. Special crowd confirmation module (e.g., processing unit): according to 3 conclusions output by the special crowd identification module, if the client meets any condition, the popup window needs the client to confirm that the condition is true (a preset service crowd confirmation request is sent out), if the condition is true, the popup window enters an queue insertion process, a queue insertion request is sent to a queue insertion module, and otherwise, the popup window enters a common number taking process. And if the client does not satisfy any one, entering a common number taking process (presetting a normal service queue scheduling process).
3. Queue module (e.g., providing unit): and receiving a queue-inserting request of the special crowd confirmation module, generating a special number C (preset service crowd identification), sending the special number C to a client in the form of an intelligent counter certificate (preset service crowd identification certificate), and sending the special number C to the number calling module.
4. Number calling module (e.g. scheduling unit): and receiving the special number C of the queue-inserting module, and placing the special number at the forefront of the called number queue (service queue) to ensure that the next called number is C.
According to the 3 output conclusions of the special crowd identification module, if the client meets any condition, the popup window needs the client to confirm that the condition is real (sending a preset service crowd confirmation request, which can be realized by the special crowd confirmation module, such as a processing unit mentioned below), if the condition is real, entering a queue insertion process, sending a queue insertion request to a queue insertion module (such as a providing unit mentioned below), otherwise entering a common number taking process (step 106 mentioned below), receiving the queue insertion request of the special crowd confirmation module, generating a special number C, sending the special number C to the client in an intelligent counter receipt form, and sending the special number C to a number calling module. A queue insertion module: receiving a queue-inserting request of the special crowd confirmation module, generating a special number C, sending the special number C to a client in an intelligent counter receipt form, and sending the special number C to a number calling module; the number calling module: and receiving the special number C of the queue insertion module, and placing the special number at the forefront of the called number queue to ensure that the next called number is C.
The embodiment of the invention also provides a service queue scheduling device, which is described in the following embodiment. Because the principle of the device for solving the problems is similar to the business queue scheduling method, the implementation of the device can refer to the implementation of the business queue scheduling method, and repeated parts are not described again.
Fig. 4 is a schematic structural diagram of a service queue scheduling apparatus in an embodiment of the present invention, and as shown in fig. 4, the apparatus includes:
the acquisition unit 01 is used for acquiring user certificate information when receiving a service queuing request of a client;
the identification unit 02 is used for identifying the type of the user according to the certificate information;
the processing unit 03 is configured to send a preset service crowd confirmation request when the user is identified as the preset service crowd type;
the providing unit 04 is used for generating a preset service crowd identification certificate and providing the preset service crowd identification certificate to the client after receiving the positive confirmation information;
and the scheduling unit 05 is used for placing the preset service crowd identification at the forefront of the business queue.
In an embodiment, the identification unit may be specifically configured to:
according to the certificate information, when the age of the client is judged to exceed the preset age, the client is determined to be an old man;
or, according to the certificate information, determining that the client is a soldier;
or, according to the certificate information, judging that the gender of the client is female, and determining that the client is a female with the reproductive age when the age is within a preset age range.
In an embodiment, as shown in fig. 5, the service queue scheduling apparatus may further include: a physical feature acquisition unit 07 for acquiring physical feature information of a user;
the providing unit may specifically include:
a verifying unit 041, configured to verify the positive confirmation information according to the physical feature information of the user after receiving the positive confirmation information;
and the credential providing unit 042 is configured to generate a preset service crowd identification credential to provide to the client when the verification result is passed.
In an embodiment, as shown in fig. 6, the service queue scheduling apparatus may further include: and the normal scheduling unit 06 is configured to, after receiving the negative acknowledgement information, process the service queuing request according to a preset normal service queue scheduling process.
The embodiment of the invention also provides computer equipment which comprises a memory, a processor and a computer program which is stored on the memory and can run on the processor, wherein the processor realizes the service queue scheduling method when executing the computer program.
An embodiment of the present invention further provides a computer-readable storage medium, where a computer program for executing the service queue scheduling method is stored in the computer-readable storage medium.
In the embodiment of the invention, compared with the technical scheme that the VIP queue and the common queue are arranged in the prior art, the service queuing scheduling scheme is used for queuing services and cannot perform priority scheduling processing on service queuing requests of special crowds, the service queuing scheduling scheme comprises the following steps: when a service queuing request of a client is received, user certificate information is acquired; identifying the type of the user according to the certificate information; when the user is identified as the preset service crowd type, sending a preset service crowd confirmation request; after receiving the positive confirmation information, generating a preset service crowd identification certificate and providing the preset service crowd identification certificate for the client; the preset service crowd identification is arranged at the forefront of the service queue, and the service queuing request of the special crowd can be subjected to priority scheduling processing, so that the special crowd can be helped to handle the service preferentially, and the user experience of the special crowd is improved.
As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
The above-mentioned embodiments are intended to illustrate the objects, technical solutions and advantages of the present invention in further detail, and it should be understood that the above-mentioned embodiments are only exemplary embodiments of the present invention, and are not intended to limit the scope of the present invention, and any modifications, equivalent substitutions, improvements and the like made within the spirit and principle of the present invention should be included in the scope of the present invention.
Claims (10)
1. A method for scheduling a service queue, comprising:
when a service queuing request of a user is received, user certificate information is acquired;
identifying the type of the user according to the certificate information;
when the user is identified as the preset service crowd type, sending a preset service crowd confirmation request;
after receiving the positive confirmation information input by the user, generating a preset service crowd identification certificate and providing the preset service crowd identification certificate for the user;
and placing the preset service crowd identification at the forefront of the business queue.
2. The method of scheduling a service queue of claim 1, wherein identifying the type of the user based on the credential information comprises:
according to the certificate information, when the age of the client is judged to exceed the preset age, the client is determined to be an old man;
or, according to the certificate information, determining that the client is a soldier;
or, according to the certificate information, judging that the gender of the client is female, and determining that the client is a female with the reproductive age when the age is within a preset age range.
3. The method of traffic queue scheduling according to claim 1, further comprising: acquiring the physical feature information of a user;
after receiving the positive confirmation information input by the user, generating a preset service crowd identification certificate to be provided for the user, wherein the method comprises the following steps:
after receiving the positive confirmation information input by the user, verifying the positive confirmation information input by the user according to the physical feature information of the user;
and when the verification result is that the service group identification certificate passes, generating a preset service group identification certificate and providing the preset service group identification certificate for the user.
4. The method of traffic queue scheduling according to claim 1, further comprising: and after receiving the negative confirmation information input by the user, processing the service queuing request according to a preset normal service queue scheduling flow.
5. The method of claim 1, wherein the method is applied to a bank intelligent counter.
6. A traffic queue scheduling apparatus, comprising:
the acquisition unit is used for acquiring user certificate information when receiving a service queuing request of a user;
the identification unit is used for identifying the type of the user according to the certificate information;
the processing unit is used for sending a preset service crowd confirmation request when the user is identified to be the preset service crowd type;
the providing unit is used for generating a preset service crowd identification certificate and providing the preset service crowd identification certificate to the user after receiving the positive confirmation information input by the user;
and the scheduling unit is used for placing the preset service crowd identification at the forefront of the business queue.
7. The apparatus for scheduling a service queue according to claim 6, wherein the identifying unit is specifically configured to:
according to the certificate information, when the age of the client is judged to exceed the preset age, the client is determined to be an old man;
or, according to the certificate information, determining that the client is a soldier;
or, according to the certificate information, judging that the gender of the client is female, and determining that the client is a female with the reproductive age when the age is within a preset age range.
8. The traffic queue scheduler of claim 6, further comprising: the physical feature acquiring unit is used for acquiring physical feature information of a user;
the providing unit includes:
the verification unit is used for verifying the positive confirmation information input by the user according to the physical feature information of the user after receiving the positive confirmation information input by the user;
and the certificate providing unit is used for generating a preset service crowd identification certificate and providing the preset service crowd identification certificate to the user when the verification result is passed.
9. A computer device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor implements the method of any one of claims 1 to 5 when executing the computer program.
10. A computer-readable storage medium, characterized in that the computer-readable storage medium stores a computer program for executing the method of any one of claims 1 to 5.
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Application publication date: 20201030 |
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