CN111835928A - 5G internet of things technology application solution system of telephone sales robot - Google Patents
5G internet of things technology application solution system of telephone sales robot Download PDFInfo
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- CN111835928A CN111835928A CN201910305726.9A CN201910305726A CN111835928A CN 111835928 A CN111835928 A CN 111835928A CN 201910305726 A CN201910305726 A CN 201910305726A CN 111835928 A CN111835928 A CN 111835928A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/527—Centralised call answering arrangements not requiring operator intervention
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04B—TRANSMISSION
- H04B17/00—Monitoring; Testing
- H04B17/30—Monitoring; Testing of propagation channels
- H04B17/309—Measuring or estimating channel quality parameters
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L1/00—Arrangements for detecting or preventing errors in the information received
- H04L1/22—Arrangements for detecting or preventing errors in the information received using redundant apparatus to increase reliability
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0654—Management of faults, events, alarms or notifications using network fault recovery
- H04L41/0663—Performing the actions predefined by failover planning, e.g. switching to standby network elements
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/08—Configuration management of networks or network elements
- H04L41/0803—Configuration setting
- H04L41/0823—Configuration setting characterised by the purposes of a change of settings, e.g. optimising configuration for enhancing reliability
- H04L41/0836—Configuration setting characterised by the purposes of a change of settings, e.g. optimising configuration for enhancing reliability to enhance reliability, e.g. reduce downtime
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W24/00—Supervisory, monitoring or testing arrangements
- H04W24/02—Arrangements for optimising operational condition
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W24/00—Supervisory, monitoring or testing arrangements
- H04W24/08—Testing, supervising or monitoring using real traffic
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- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Quality & Reliability (AREA)
- Physics & Mathematics (AREA)
- Electromagnetism (AREA)
- Telephonic Communication Services (AREA)
Abstract
The invention discloses a technical application solution system of a 5G internet of things of a telephone sales robot, and particularly relates to the field of 5G internet of things, which comprises an intelligent telephone sales robot, wherein a background server is arranged at the connecting end of the intelligent telephone sales robot, and cloud servers are arranged at the connecting ends of the intelligent telephone sales robot and the background server; the intelligent telephone sales robot comprises a first 5G communication unit; the background server comprises a second 5G communication unit. The intelligent telephone selling robot adopts the redundancy arrangement, has higher data transmission speed, increases the voice reply speed of the intelligent telephone selling robot, and simultaneously can transmit data by the remaining main 5G transceiver module or the auxiliary 5G transceiver module when one of the main 5G transceiver module or the auxiliary 5G transceiver module is damaged, thereby effectively improving the safety in the data transmission process and avoiding the situation of data cutoff.
Description
Technical Field
The invention relates to the technical field of 5G Internet of things, in particular to a technical application solution system of a 5G Internet of things for a telemarketing robot.
Background
There are various selling modes, and as the times develop and the technology advances, the selling mode of telephone is more and more popular.
The telemarketing robot is a further evolution of telemarketing, the robot is adopted to replace the traditional manual telephone dialing, information data replied by customers are collected, analyzed and processed at the same time, and then the most appropriate reply is given according to an optimization algorithm, so that the mode of manual telephone dialing in the prior art can be effectively replaced.
However, in actual use, there still exist some disadvantages, for example, the telemarketing robot needs to transmit a large amount of data in the using process, and the telemarketing robot in the prior art still has the problems of poor data transmission speed and low safety in the data transmission process in the application process, and when a transmission component is damaged, data cutoff is caused, which further causes the working process to be interrupted, and a certain loss is caused while normal work is affected.
Disclosure of Invention
In order to overcome the above defects in the prior art, embodiments of the present invention provide a system for solving the technical application of 5G internet of things for a telemarketing robot, and redundant arrangements are adopted, that is, a main 5G transceiver module and an auxiliary 5G transceiver module are respectively arranged, so that compared with a single arrangement, the system has a faster data transmission speed, and further increases the voice reply speed of the telemarketing robot, and meanwhile, when one of the main 5G transceiver module or the auxiliary 5G transceiver module is damaged, the remaining main 5G transceiver module or the auxiliary 5G transceiver module can also transmit data, thereby effectively improving the security in the data transmission process, avoiding the occurrence of data cutoff, ensuring the normal operation of data transmission, avoiding unnecessary economic loss, and solving the problems proposed in the background art.
In order to achieve the purpose, the invention provides the following technical scheme: a technical application solution system of a 5G internet of things of a telephone sales robot comprises an intelligent telephone sales robot, wherein a background server is arranged at the connecting end of the intelligent telephone sales robot, and cloud servers are arranged at the connecting ends of the intelligent telephone sales robot and the background server;
the intelligent telephone sales robot comprises a first 5G communication unit, wherein the first 5G communication unit is used for assisting the intelligent telephone sales robot and the cloud server to perform high-speed data transmission;
the background server comprises a second 5G communication unit, and the second 5G communication unit is used for assisting the background server and the cloud server to perform high-speed data transmission;
the first 5G communication unit and the second 5G communication unit respectively comprise a main 5G transceiver module and an auxiliary 5G transceiver module, a 5G base station is arranged at the connecting end of the main 5G transceiver module and the auxiliary 5G transceiver module, and alarm units are arranged between the main 5G transceiver module and the 5G base station and between the auxiliary 5G transceiver module and the 5G base station;
the alarm unit comprises a data transmission speed monitoring unit, and the data transmission speed monitoring unit is used for monitoring the data transmission speed of the main 5G transceiver module and the auxiliary 5G transceiver module.
In a preferred embodiment, the alarm unit further comprises an alarm and a programmable PLC.
In a preferred embodiment, an output end of the data transmission speed monitoring unit is connected with an input end of the programmable PLC, and an input end of the alarm is connected with an output end of the programmable PLC.
In a preferred embodiment, the smart phone sales robot further comprises a CPU for analyzing and processing data, a voice recognition unit for collecting and recognizing voice data, and a key instruction recognition unit for collecting and analyzing key instructions, wherein the connection end of the voice recognition unit and the connection end of the key instruction recognition unit are both connected with the CPU.
In a preferred embodiment, the smart phone sales robot further comprises a voice data storage area for storing voice data and an instruction data storage area for collecting instruction data, and the connection end of the voice data storage area and the connection end of the instruction data storage area are both connected with the CPU.
In a preferred embodiment, the smart phone sales robot further comprises an optimization calculation unit, wherein a connection end of the optimization calculation unit is connected with the CPU, and an intelligent algorithm is arranged inside the optimization calculation unit.
In a preferred embodiment, the background server further includes a main control computer for analyzing and processing data, a garbage collection unit for deleting garbage data, and a memory management unit for deleting data, adding data, and downloading data, and the connection end of the garbage collection unit and the connection end of the memory management unit are both connected to the main control computer.
In a preferred embodiment, the backend server further includes a voice data modification area for modifying data in the voice data storage area and an instruction data modification area for modifying data in the instruction data storage area, and the connection end of the voice data modification area and the connection end of the instruction data modification area are both connected to the main control computer.
In a preferred embodiment, the background server further includes a peripheral connection unit, a connection end of the peripheral connection unit is connected to the main control computer, and an input end of the peripheral connection unit is provided with a mouse, a keyboard, a sound and a display.
In a preferred embodiment, the smart phone sales robot further comprises a first RS485/232, the backend server further comprises a second RS485/232, and the smart phone sales robot and the backend server are connected through the first RS485/232 and the second RS 485/232.
The invention has the technical effects and advantages that:
1. when the intelligent telephone sales robot and the background server adopt the cloud server to transmit data, the intelligent telephone sales robot transmits the data to the 5G base station through the main 5G transceiver module and the auxiliary 5G transceiver module in the first 5G communication unit and the background server transmits the data to the cloud server through the main 5G transceiver module and the auxiliary 5G transceiver module in the second 5G communication unit, and then the data are transmitted to the cloud server through the 5G base station, and finally the data are exchanged in the cloud server and then are respectively transmitted to the background server and the intelligent telephone sales robot, because the invention adopts the redundant arrangement, namely the main 5G transceiver module and the auxiliary 5G transceiver module are respectively arranged, compared with the single arrangement, the invention has higher data transmission speed, thereby increasing the voice reply speed of the intelligent telephone sales robot, and simultaneously when one of the main 5G transceiver module or the auxiliary 5G transceiver module is damaged, the remaining main 5G transceiver module or the auxiliary 5G transceiver module can also transmit data, so that the safety in the data transmission process is effectively improved, the condition of data cutoff is avoided, the normal operation of data transmission work is ensured, and unnecessary economic loss is avoided;
2. the alarm unit is arranged, so that the data transmission speed of the main 5G transceiver module and the auxiliary 5G transceiver module can be detected and the alarm can give an alarm by using the data transmission speed monitoring unit, and therefore, workers are reminded to replace the damaged main 5G transceiver module and the damaged auxiliary 5G transceiver module quickly, the fault duration and the low-speed transmission duration are effectively shortened, and the safety in the using process of the invention is further improved.
Drawings
Fig. 1 is a schematic view of the overall structure of the present invention.
Fig. 2 is a schematic structural diagram of a 5G communication unit according to the present invention.
Fig. 3 is a schematic structural diagram of an alarm unit of the present invention.
The reference signs are: the system comprises a smart phone sales robot 1, a background server 2, a cloud server 3, a first RS485/232, a second RS485/232, a first 5G communication unit 6, a second 5G communication unit 7, a main 5G transceiver module 8, a secondary 5G transceiver module 9, a base station 105G, an alarm unit 11, a data transmission speed monitoring unit 12, an alarm 13, a programmable PLC14, a CPU15, a voice recognition unit 16, a key instruction recognition unit 17, a voice data storage area 18, an instruction data storage area 19, an optimization calculation unit 20, a main control computer 21, a garbage recovery unit 22, a memory management unit 23, a voice data modification area 24, an instruction data modification area 25, a peripheral connection unit 26, a mouse 27, a keyboard 28, a sound 29 and a sound 30 display.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The application and solution system for the 5G internet of things technology of the telemarketing robot as shown in the attached drawings 1 and 2 comprises an intelligent telemarketing robot 1, wherein a background server 2 is arranged at the connecting end of the intelligent telemarketing robot 1, and cloud servers 3 are arranged at the connecting ends of the intelligent telemarketing robot 1 and the background server 2;
the intelligent telephone sales robot 1 comprises a first 5G communication unit 6, wherein the first 5G communication unit 6 is used for assisting the intelligent telephone sales robot 1 and the cloud server 3 in high-speed data transmission;
the background server 2 comprises a second 5G communication unit 7, and the second 5G communication unit 7 is used for assisting the background server 2 and the cloud server 3 in high-speed data transmission;
the first 5G communication unit 6 and the second 5G communication unit 7 both comprise a main 5G transceiver module 8 and an auxiliary 5G transceiver module 9, and a 5G base station 10 is arranged at the connecting end of the main 5G transceiver module 8 and the auxiliary 5G transceiver module 9;
the intelligent telephone sales robot 1 further comprises a CPU15 for analyzing and processing data, a voice recognition unit 16 for collecting and recognizing voice data and a key instruction recognition unit 17 for collecting and analyzing key instructions, wherein the connecting end of the voice recognition unit 16 and the connecting end of the key instruction recognition unit 17 are both connected with the CPU15, the intelligent telephone sales robot 1 further comprises a voice data storage area 18 for storing voice data and an instruction data storage area 19 for collecting instruction data, the connecting end of the voice data storage area 18 and the connecting end of the instruction data storage area 19 are both connected with the CPU15, the intelligent telephone sales robot 1 further comprises an optimization calculation unit 20, the connecting end of the optimization calculation unit 20 is connected with the CPU15, and an intelligent algorithm is arranged in the optimization calculation unit 20;
the background server 2 further comprises a main control computer 21 for analyzing and processing data, a garbage recovery unit 22 for deleting garbage data and a memory management unit 23 for deleting data, adding data and downloading data, the connecting end of the garbage recovery unit 22 and the connecting end of the memory management unit 23 are both connected with the main control computer 21, the background server 2 further comprises a voice data modification area 24 for modifying data in the voice data storage area 18 and an instruction data modification area 25 for modifying data in the instruction data storage area 19, the connecting end of the voice data modification area 24 and the connecting end of the instruction data modification area 25 are both connected with the main control computer 21, the background server 2 further comprises a peripheral connecting unit 26, the connecting end of the peripheral connecting unit 26 is connected with the main control computer 21, and the input end of the peripheral connecting unit 26 is provided with a mouse 27, a mouse, a keypad 28, audio 29 and display 30;
the intelligent telephone sales robot 1 further comprises a first RS485/2324, the background server 2 further comprises a second RS485/2325, and the intelligent telephone sales robot 1 and the background server 2 are connected with the second RS485/2325 through the first RS 485/2324.
The specific application scene is as follows: when the smart phone selling robot 1 is provided with only one smart phone selling robot 1 and the smart phone selling robot 1 is close to the background server 2, the smart phone selling robot 1 and the background server 2 can perform data transmission through the first RS485/2324 and the second RS485/2325, when the smart phone selling robot 1 is provided with a plurality of smart phone selling robots, the smart phone selling robot 1 and the background server 2 perform output transmission through the cloud server 3, when in actual use, a worker inputs client information into the background server 2 through a keyboard 28 and a sound 29 connected to the peripheral connecting unit 26, meanwhile, the data in the voice data storage area 18 can be modified through 24 in the background server 2, the data in the instruction data modification area 19 can be modified through the instruction data modification area 25, the CPU15 in the smart phone selling robot 1 dials a mobile phone of a client according to a telephone number in the client information input by the worker, then, the voice containing the sales information is played, when the customer replies by using the voice or the key, the CPU15 analyzes and processes the voice information and the key information of the customer according to the data in the voice data storage area 18 or the instruction data storage area 19, and simultaneously performs the optimization operation on the data meeting the customer standard by using the intelligent algorithm in the optimization calculation unit 20, then screens out the information meeting the user standard best, and then makes the voice reply, and then continues to collect the voice information and the key information sent by the customer and repeat the optimization operation, when the smart phone sales robot 1 and the background server 2 adopt the cloud server 3 to perform the data transmission, the smart phone sales robot 1 transmits the data to the sub-5G transceiver module 8 and the sub-5G transceiver module 9 in the first 5G communication unit 6 and the background server 2 transmits the data to the sub-5G transceiver module 8 and the sub-5G transceiver module 9 in the second 5G communication unit 7 through the main 5G transceiver module 8 and the sub-5G transceiver The 5G base station 10 is then transmitted to the cloud server 3 through the 5G base station 10, the exchange is finally completed in the cloud server 3, and then the exchanges are respectively transmitted to the background server 2 and the intelligent telephone sales robot 1, namely, the primary 5G transceiver module 8 and the secondary 5G transceiver module 9 are separately installed, so compared with a single installation, the present invention has a faster data transmission speed, thereby increasing the voice reply speed of the smart phone sales robot 1, and when one of the main 5G transceiver module 8 or the sub 5G transceiver module 9 is damaged, the remaining main 5G transceiver module 8 or the auxiliary 5G transceiver module 9 can also transmit data, so that the safety in the data transmission process is effectively improved, the situation of data cutoff is avoided, the normal operation of data transmission work is ensured, and unnecessary economic loss is avoided.
As shown in fig. 2 and fig. 3, a telemarketing robot 5G internet of things application solution system still includes alarm unit 11, alarm unit 11 is located between main 5G transceiver module 8 and the 5G basic station 10 and between vice 5G transceiver module 9 and the 5G basic station 10, alarm unit 11 includes data transmission speed monitoring unit 12, data transmission speed monitoring unit 12 is used for monitoring main 5G transceiver module 8 and vice 5G transceiver module 9's data transmission speed, alarm unit 11 still includes alarm 13 and programmable PLC14, data transmission speed monitoring unit 12's output is connected with programmable PLC 14's input, alarm 13's input is connected with programmable PLC 14's output.
The specific application scene is as follows: the data transmission speed monitoring unit 12 in the alarm unit 11 detects the data transmission speed of the main 5G transceiver module 8 and the auxiliary 5G transceiver module 9, and when the data transmission of one of the main 5G transceiver module 8 or the auxiliary 5G transceiver module 9 is zero, the data transmission speed monitoring unit 12 sends an electric signal to the programmable PLC14, and the programmable PLC14 controls the alarm 13 to give an alarm, so that a worker is reminded to replace the damaged main 5G transceiver module 8 and the auxiliary 5G transceiver module 9 quickly, the fault duration and the low-speed transmission duration are effectively shortened, and the safety of the invention in the use process is further improved.
The working principle of the invention is as follows:
referring to the accompanying drawings 1 and 2 in the specification, the intelligent telephone sales robot adopts redundant arrangement, namely the main 5G transceiver module 8 and the auxiliary 5G transceiver module 9 are respectively arranged, so that compared with single arrangement, the intelligent telephone sales robot has higher data transmission speed, the voice reply speed of the intelligent telephone sales robot 1 is increased, and meanwhile, when one of the main 5G transceiver module 8 or the auxiliary 5G transceiver module 9 is damaged, the remaining main 5G transceiver module 8 or the auxiliary 5G transceiver module 9 can also transmit data, so that the safety in the data transmission process is effectively improved, the condition of data cutoff is avoided, the normal operation of data transmission work is ensured, and unnecessary economic loss is avoided;
referring to the attached drawings 2 and 3 of the specification, an alarm unit 11 is arranged so as to detect the data transmission speeds of the main 5G transceiver module 8 and the auxiliary 5G transceiver module 9 respectively by using a data transmission speed monitoring unit 12 and give an alarm by using an alarm 13, so that a worker is reminded to replace the damaged main 5G transceiver module 8 and the damaged auxiliary 5G transceiver module 9 quickly, the fault duration and the low-speed transmission duration are effectively shortened, and the safety of the invention in the use process is further improved.
And finally: the above description is only for the purpose of illustrating the preferred embodiments of the present invention and is not to be construed as limiting the invention, and any modifications, equivalents, improvements and the like that are within the spirit and principle of the present invention are intended to be included in the scope of the present invention.
Claims (10)
1. The utility model provides a telemarketing robot 5G internet of things application solution system, includes smart phone marketing robot (1), its characterized in that: a background server (2) is arranged at the connecting end of the intelligent telephone sales robot (1), and cloud servers (3) are arranged at the connecting ends of the intelligent telephone sales robot (1) and the background server (2);
the intelligent telephone sales robot (1) comprises a first 5G communication unit (6), wherein the first 5G communication unit (6) is used for assisting the intelligent telephone sales robot (1) and the cloud server (3) in high-speed data transmission;
the background server (2) comprises a second 5G communication unit (7), and the second 5G communication unit (7) is used for assisting the background server (2) and the cloud server (3) in high-speed data transmission;
the first 5G communication unit (6) and the second 5G communication unit (7) respectively comprise a main 5G transceiver module (8) and an auxiliary 5G transceiver module (9), a 5G base station (10) is arranged at the connecting end of the main 5G transceiver module (8) and the auxiliary 5G transceiver module (9), and alarm units (11) are respectively arranged between the main 5G transceiver module (8) and the 5G base station (10) and between the auxiliary 5G transceiver module (9) and the 5G base station (10);
the alarm unit (11) comprises a data transmission speed monitoring unit (12), and the data transmission speed monitoring unit (12) is used for monitoring the data transmission speed of the main 5G transceiver module (8) and the auxiliary 5G transceiver module (9).
2. The telemarketing robot 5G Internet of things technology application solution system as claimed in claim 1, wherein: the alarm unit (11) further comprises an alarm (13) and a programmable PLC (14).
3. The telemarketing robot 5G Internet of things technology application solution system as claimed in claim 2, wherein: the output end of the data transmission speed monitoring unit (12) is connected with the input end of the programmable PLC (14), and the input end of the alarm (13) is connected with the output end of the programmable PLC (14).
4. The telemarketing robot 5G Internet of things technology application solution system as claimed in claim 1, wherein: the intelligent telephone sales robot (1) further comprises a CPU (15) for analyzing and processing data, a voice recognition unit (16) for collecting and recognizing voice data and a key instruction recognition unit (17) for collecting and analyzing key instructions, wherein the connecting end of the voice recognition unit (16) and the connecting end of the key instruction recognition unit (17) are connected with the CPU (15).
5. The telemarketing robot 5G Internet of things technology application solution system as claimed in claim 4, wherein: the intelligent telephone sales robot (1) further comprises a voice data storage area (18) used for storing voice data and an instruction data storage area (19) used for collecting instruction data, and the connecting end of the voice data storage area (18) and the connecting end of the instruction data storage area (19) are connected with the CPU (15).
6. The telemarketing robot 5G Internet of things technology application solution system as claimed in claim 4, wherein: the intelligent telephone sales robot (1) further comprises an optimization calculation unit (20), the connection end of the optimization calculation unit (20) is connected with the CPU (15), and an intelligent algorithm is arranged inside the optimization calculation unit (20).
7. The telemarketing robot 5G Internet of things technology application solution system as claimed in claim 5, wherein: the background server (2) further comprises a main control computer (21) used for analyzing and processing data, a garbage collection unit (22) used for deleting garbage data and a memory management unit (23) used for deleting data, adding data and downloading data, and the connecting end of the garbage collection unit (22) and the connecting end of the memory management unit (23) are connected with the main control computer (21).
8. The telemarketing robot 5G Internet of things technology application solution system as claimed in claim 7, wherein: the background server (2) further comprises a voice data modification area (24) used for modifying data in the voice data storage area (18) and an instruction data modification area (25) used for modifying data in the instruction data storage area (19), and the connecting end of the voice data modification area (24) and the connecting end of the instruction data modification area (25) are both connected with the main control computer (21).
9. The telemarketing robot 5G Internet of things technology application solution system as claimed in claim 7, wherein: the background server (2) further comprises a peripheral connection unit (26), the connection end of the peripheral connection unit (26) is connected with the main control computer (21), and a mouse (27), a keyboard (28), a sound box (29) and a display (30) are arranged at the input end of the peripheral connection unit (26).
10. The telemarketing robot 5G Internet of things technology application solution system as claimed in claim 1, wherein: the intelligent telephone sales robot (1) further comprises a first RS485/232(4), the background server (2) further comprises a second RS485/232(5), and the intelligent telephone sales robot (1) and the background server (2) are connected with the second RS485/232(5) through the first RS485/232 (4).
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| CN201910305726.9A CN111835928A (en) | 2019-04-16 | 2019-04-16 | 5G internet of things technology application solution system of telephone sales robot |
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| CN201910305726.9A CN111835928A (en) | 2019-04-16 | 2019-04-16 | 5G internet of things technology application solution system of telephone sales robot |
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