CN111833508A - Intelligent guiding shunting queuing method, device and system and storage medium - Google Patents
Intelligent guiding shunting queuing method, device and system and storage medium Download PDFInfo
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Abstract
The invention relates to an intelligent guiding shunting queuing method, device, system and storage medium, wherein the method comprises the steps of obtaining a user image when a user enters a business hall, and identifying the user image to obtain basic information of the user; obtaining guide information according to the basic information of the user and displaying the guide information to the user; acquiring target service information selected by a user from the displayed guide information, acquiring target service positioning information according to the target service information, and generating target service queuing information according to the user basic information and the target service information; and displaying the target service positioning information and the target service queuing information to a user so as to guide the user to finish service handling. The invention can quickly identify the passenger flow personnel and then carry out intelligent guidance and intelligent queuing of the service, quickly and reasonably guide the client to the required service area for service handling, effectively improve the service handling efficiency and improve the user experience.
Description
Technical Field
The invention relates to the technical field of business handling in business halls, in particular to an intelligent guiding shunting queuing method, system, device and storage medium.
Background
As each large operator (e.g., a telecommunication operator) speeds up the pace from network operation to integrated information operation, the proportion of wireless data services mainly based on quality content and applications in the operation services of the telecommunication operator tends to increase rapidly. The data service has the characteristics of rich and diversified types, and under the environment, a user can not find a product or an application required by the user through an active searching or searching mode.
The business process of the existing business hall is that a guide person guides business when a user transacts business in the business hall, the guide person actively inquires the requirement of the user and recommends related business to the user according to the inquiry result, and the guide mode has the following defects: 1. the labor cost of the business hall is increased, and when more users are added, the queuing congestion phenomenon is caused, so that the user experience is reduced; 2. the service recommendation mainly depends on subjective judgment of a guide person, and the recommended service often cannot well meet the actual requirements of users; 3. after a guide person recommends a service to a user, the user is often not guided to a corresponding service window, so that the user needs to search the service window, and the position of the required service window cannot be accurately positioned.
Disclosure of Invention
The technical problem to be solved by the present invention is to provide an intelligent guiding shunting queuing method, apparatus, system and storage medium for quickly identifying passenger flow personnel and then performing intelligent guiding and intelligent queuing of service, quickly and reasonably guiding customers to service handling in a required service area, effectively improving service handling efficiency and improving user experience.
The technical scheme for solving the technical problems is as follows:
an intelligent guiding shunting queuing method comprises the following steps:
acquiring a user image when a user enters a business hall, and identifying the user image to obtain basic information of the user;
obtaining guide information according to the basic information of the user and displaying the guide information to the user;
acquiring target service information selected by a user from the displayed guide information, acquiring target service positioning information according to the target service information, and generating target service queuing information according to the user basic information and the target service information;
and displaying the target service positioning information and the target service queuing information to a user so as to guide the user to finish service handling.
The invention has the beneficial effects that: acquiring and identifying a user image to obtain basic user information matched with the user image, then obtaining guide information of a proper user according to the basic user information, and selecting target service information by the user through the displayed guide information to customize a service in an individualized way; then, according to the target service information, the position information corresponding to the target service information, namely the target service positioning information can be obtained, wherein the target service positioning information is the position information of the target service which needs to be handled by the user, so that the user can be guided to quickly find out the positioning; meanwhile, target service queuing information is generated according to the basic information of the user and the target service information, and intelligent queuing is carried out on the service transacted by the user, so that the business clerks in the business hall can transact the service orderly and quickly;
the intelligent guiding, shunting and queuing method can quickly identify passenger flow personnel and then perform intelligent guiding, intelligent shunting and intelligent queuing of services, can perform personalized customized services according to actual requirements of users, can quickly and reasonably guide the users to queue and handle the services in required service areas after the users select the services, effectively improves service handling efficiency, does not need too much manual intervention, greatly reduces labor cost and effectively improves user experience.
On the basis of the technical scheme, the invention also has the following improvements:
further: before the user image when the user enters the business hall is obtained, the method further comprises the following steps:
all equipment and all service areas in the business hall are laid out to obtain a layout map of the hall and the shop;
the equipment comprises an image acquisition device, a guide screen, a plurality of queuing machines and a plurality of queue screens, wherein one queuing machine is distributed to one service area, and at least one queue screen is distributed to one queuing machine.
The beneficial effects of the further technical scheme are as follows: through the reasonable layout of equipment and service area, on the one hand, the passenger flow personnel are facilitated to handle the service orderly, on the other hand, the user of still being convenient for can accurately and quickly find the location of demand service according to the layout map of the hall shop, the efficiency of handling the service is improved, and simultaneously, the attractiveness of the whole business hall can also be ensured.
Further: the specific steps of obtaining the user image when the user enters the business hall, identifying the user image and obtaining the user basic information comprise:
acquiring the user image by adopting the image acquisition device;
identifying the user image by adopting a GPU (graphics processing Unit) identification engine to obtain an identification result;
transmitting the recognition result to a background recognition platform, and inquiring the user basic information from the background recognition platform;
wherein the identification result comprises a user image, a user name and a user gender; the user basic information comprises a user mobile phone number, a user identity card number, user member information, user already-processed service information and user preference information.
The beneficial effects of the further technical scheme are as follows: the GPU recognition engine is adopted to quickly and accurately recognize the user image, so that more accurate basic information of the user can be conveniently matched subsequently, and further guide information which is more in line with the actual requirements of the user is recommended; the background recognition platform is utilized, so that the basic information of the user can be conveniently and quickly inquired, and the service handling efficiency of the whole system is improved; the background identification platform is a preset query platform, and a large amount of big data related to the basic information of the user is contained in the background identification platform.
Further: the specific steps of obtaining the guide information and showing the guide information to the user according to the basic user information comprise:
obtaining the guiding information according to the user mobile phone number, the user identity card number, the user member information, the user already-processed service information and the user preference information;
displaying the guide information to a user by adopting the guide screen;
wherein the guiding information comprises the name of the recommended service and the content brief introduction of the recommended service.
The beneficial effects of the further technical scheme are as follows: the guide information obtained according to the user member information, the user already-processed service information and the user preference information is closer to the actual needs of the user corresponding to the user mobile phone number and the user identity card number, is more matched with the actual needs, and can improve the rationality of personalized recommendation; after the guiding information is obtained, the guiding information is directly displayed in a guiding screen, so that a user can conveniently select the most required service, namely the target service; the recommended service name in the guide information can facilitate a subsequent user to select a target service name, the introduction of the recommended service content facilitates the user to clearly know the specific content of each recommended service name, selection errors caused by the fact that the recommended service name is not understood are avoided, and the service handling efficiency is improved to a certain extent.
Further: the target service information comprises a target service name; the specific steps of obtaining target service information selected by a user from the displayed guide information, obtaining target service positioning information according to the target service information, and generating target service queuing information according to the user basic information and the target service information comprise:
acquiring the recommended service name selected by the user from the guide information by using the guide screen, and taking the selected recommended service name as the target service name;
inquiring a preset service area mapping table to obtain a target service area corresponding to the target service name;
obtaining the target service positioning information corresponding to the target service area according to the layout map of the hall store, and sending the user basic information to the queuing machine corresponding to the target service area to generate the target service queuing information;
the service area mapping table includes the corresponding relation between all target service names and all target service areas.
The beneficial effects of the further technical scheme are as follows: after the user selects the target business name, the user needs to go to a business area where the target business name is handled for business handling, so that the target business area where the target business name is located can be accurately and quickly inquired by inquiring a preset business area mapping table, the position information of the required target business name, namely the target business positioning information, can be conveniently found according to a layout map of a hall store, the blind searching and positioning caused by the fact that the user is unfamiliar with the layout of a business hall are avoided, and the business handling efficiency is greatly improved; after the user finds the target service positioning information, the target service queuing information is generated through the user basic information and the target service information, so that the passenger flow personnel in each service area can also perform service handling in order, and the order of the whole business hall is effectively maintained; one service area can correspond to one recommended service name and can also correspond to a plurality of recommended service names, namely, under one service area, a plurality of types of recommended services can be handled; in the service area mapping table, the recommended service name selected by the user is the target service name, and the service area corresponding to the target service name is the target service area.
Further: the specific steps of displaying the target service positioning information and the target service queuing information to a user to guide the user to complete service transaction comprise:
sending the target service positioning information to the guide screen, and displaying the target service positioning information to a user so as to guide the user to reach the target service area corresponding to the target service positioning information;
and sending the target service queuing information to all the queue screens corresponding to the target service areas, and displaying the target service queuing information to a user so as to guide the user to complete service handling.
The beneficial effects of the further technical scheme are as follows: the target service positioning information is displayed in the guide screen, so that a user can know the corresponding positioning information before moving to a target service area corresponding to the target service name, the time waste in searching for positioning is avoided, and the service handling efficiency is improved; the target service queuing information is displayed in all the queue screens corresponding to the target service areas, so that a user can conveniently master the own queuing condition in real time.
According to another aspect of the present invention, an intelligent guided split-flow queuing apparatus is further provided, which is applied to the intelligent guided split-flow queuing method of the present invention, and comprises an image acquisition module, an identification module, a guidance module, a display module, a target service acquisition module, a positioning module and a queuing module;
the image acquisition module is used for acquiring a user image when a user enters a business hall;
the identification module is used for identifying the user image to obtain the basic information of the user;
the guiding module is used for obtaining guiding information according to the basic information of the user;
the display module is used for displaying the guide information;
the target service acquisition module is used for acquiring target service information selected by a user from the displayed guide information;
the positioning module is used for obtaining target service positioning information according to the target service information;
the queuing module is used for generating target service queuing information according to the user basic information and the target service information;
and the display module is also used for displaying the target service positioning information and the target service queuing information to a user so as to guide the user to complete service handling.
The invention has the beneficial effects that: the intelligent service management system has the advantages that intelligent guiding, intelligent shunting and intelligent queuing of services can be carried out after passenger flow personnel are rapidly identified, personalized service customization can be carried out according to actual requirements of users, after the users select the services, the users can be rapidly and reasonably guided to queue and handle the services to required service areas, service handling efficiency is effectively improved, too much manual intervention is not needed, labor cost is greatly reduced, and user experience is effectively improved.
On the basis of the technical scheme, the invention also has the following improvements:
further: the system also comprises a layout module;
the layout module is used for laying out all equipment and all service areas in the business hall to obtain a hall layout map;
the equipment comprises an image acquisition device, a guide screen, a plurality of queuing machines and a plurality of queue screens, wherein one queuing machine is distributed to one service area, and at least one queue screen is distributed to one queuing machine.
According to another aspect of the invention, an intelligent guiding shunting queuing system is provided, which is characterized by comprising the intelligent guiding shunting queuing device, an image acquisition device, a guiding screen, a plurality of queuing machines and a plurality of queue screens, wherein the image acquisition device, the guiding screen, all the queuing machines and all the queue screens are respectively in communication connection with the intelligent guiding shunting queuing device, and the queuing machines are in communication connection with at least one queue screen.
The invention has the beneficial effects that: the intelligent guide shunting queuing system formed by the structure can perform intelligent guide, intelligent shunting and intelligent queuing of services after passenger flow personnel are rapidly identified, can perform personalized customized services according to actual requirements of users, can rapidly and reasonably guide the users to queue and handle the services to a service area of the requirements after the users select the services, effectively improves service handling efficiency, does not need too much manual intervention, greatly reduces labor cost, and effectively improves user experience.
In accordance with another aspect of the present invention, there is provided a computer storage medium comprising: at least one instruction which, when executed, performs a step in an intelligent guided split queuing method of the present invention.
The invention has the beneficial effects that: through executing a computer storage medium containing at least one instruction, intelligent guiding, intelligent shunting and intelligent queuing of services are carried out after passenger flow personnel are rapidly identified, personalized service customization can be carried out according to actual requirements of users, after the users select the services, the users can be rapidly and reasonably guided to queue and handle the services to required service areas, the service handling efficiency is effectively improved, too much manual intervention is not needed, the labor cost is greatly reduced, and the user experience is effectively improved.
Drawings
Fig. 1 is a schematic flowchart of an intelligent guided split-flow queuing method according to an embodiment of the present invention;
fig. 2 is a schematic flow chart illustrating obtaining of user basic information according to a first embodiment of the present invention;
fig. 3 is a schematic flow chart illustrating obtaining target service positioning information and target service queuing information in a first embodiment of the present invention;
fig. 4 is a schematic flowchart of a process of displaying target service location information and target service queuing information to a user according to a first embodiment of the present invention;
fig. 5 is a schematic structural diagram of an intelligent guided shunt queuing apparatus according to a second embodiment of the present invention;
fig. 6 is a schematic structural diagram of another intelligent guided shunt queuing apparatus according to a second embodiment of the present invention;
fig. 7 is a schematic diagram of a data interaction process of an intelligent guided offload queuing system according to a third embodiment of the present invention;
fig. 8 is a schematic diagram of a data interaction process between a number calling terminal and other devices in the third embodiment of the present invention.
Detailed Description
The principles and features of this invention are described below in conjunction with the following drawings, which are set forth by way of illustration only and are not intended to limit the scope of the invention.
The present invention will be described with reference to the accompanying drawings.
In a first embodiment, as shown in fig. 1, an intelligent guided offload queuing method includes the following steps:
s1: acquiring a user image when a user enters a business hall, and identifying the user image to obtain basic information of the user;
s2: obtaining guide information according to the basic information of the user and displaying the guide information to the user;
s3: acquiring target service information selected by a user from the displayed guide information, acquiring target service positioning information according to the target service information, and generating target service queuing information according to the user basic information and the target service information;
s4: and displaying the target service positioning information and the target service queuing information to a user so as to guide the user to finish service handling.
Acquiring and identifying a user image to obtain basic user information matched with the user image, then obtaining guide information of a proper user according to the basic user information, and selecting target service information by the user through the displayed guide information to customize a service in an individualized way; then, according to the target service information, the position information corresponding to the target service information, namely the target service positioning information can be obtained, wherein the target service positioning information is the position information of the target service which needs to be handled by the user, so that the user can be guided to quickly find out the positioning; meanwhile, target service queuing information is generated according to the basic information of the user and the target service information, and intelligent queuing is carried out on the service transacted by the user, so that the business clerks in the business hall can transact the service orderly and quickly;
the intelligent guiding, shunting and queuing method can quickly identify passenger flow personnel and then conduct intelligent guiding, intelligent shunting and intelligent queuing of services, can conduct personalized service customization according to actual requirements of users, can quickly and reasonably guide the users to queue and handle the services to required service areas after the users select the services, effectively improves service handling efficiency, does not need too much manual intervention, greatly reduces labor cost, and effectively improves user experience.
Preferably, before S1, the method further comprises:
all equipment and all service areas in the business hall are laid out to obtain a layout map of the hall and the shop;
the equipment comprises an image acquisition device, a guide screen, a plurality of queuing machines and a plurality of queue screens, wherein one queuing machine is distributed to one service area, and at least one queue screen is distributed to one queuing machine.
Through the reasonable layout of equipment and service area, on the one hand, the passenger flow personnel are facilitated to handle the service orderly, on the other hand, the user of still being convenient for can accurately and quickly find the location of demand service according to the layout map of the hall shop, the efficiency of handling the service is improved, and simultaneously, the attractiveness of the whole business hall can also be ensured.
Specifically, in this embodiment, data transmission between the guidance screen and each queue screen is performed by interactive transmission in a WebSocket long connection manner.
Specifically, a touch key is arranged in the guide screen in this embodiment, and a user can select target service information through the touch key.
Preferably, as shown in fig. 2, the specific step of S1 includes:
s11: acquiring the user image by adopting the image acquisition device;
s12: identifying the user image by adopting a GPU (graphics processing Unit) identification engine to obtain an identification result;
s13: transmitting the recognition result to a background recognition platform, and inquiring the user basic information from the background recognition platform;
wherein the identification result comprises a user image, a user name and a user gender; the user basic information comprises a user mobile phone number, a user identity card number, user member information, user already-processed service information and user preference information.
The GPU recognition engine is adopted to quickly and accurately recognize the user image, so that more accurate basic information of the user can be conveniently matched subsequently, and further guide information which is more in line with the actual requirements of the user is recommended; the background identification platform is utilized, so that the basic information of the user can be conveniently and quickly inquired, and the service handling efficiency of the whole system is improved; the background identification platform is a preset query platform, and a large amount of big data related to the basic information of the user is contained in the background identification platform.
Specifically, the image acquisition device in this embodiment is a high-definition camera, and after a still image or a video image of a user is captured, the user image is uploaded to a GPU recognition engine for recognition in an ftp mode, then various information in the recognition result is summarized by using a background recognition platform, and a query interface is provided, so that the summarized information of the user basic information is queried and then pushed to a guide screen; meanwhile, the method can also be pushed to a mobile terminal of a user, such as a smart phone of the user.
Preferably, the specific step of S2 includes:
obtaining the guiding information according to the user mobile phone number, the user identity card number, the user member information, the user already-processed service information and the user preference information;
displaying the guide information to a user by adopting the guide screen;
wherein the guiding information comprises the name of the recommended service and the content brief introduction of the recommended service.
The guide information obtained according to the user member information, the user already-processed service information and the user preference information is closer to the actual needs of the user corresponding to the user mobile phone number and the user identity card number, is more matched with the actual needs, and can improve the rationality of personalized recommendation; after the guiding information is obtained, the guiding information is directly displayed in a guiding screen, so that a user can conveniently select the most required service, namely the target service; the recommended service name in the guide information can facilitate a subsequent user to select a target service name, the introduction of the recommended service content facilitates the user to clearly know the specific content of each recommended service name, selection errors caused by the fact that the recommended service name is not understood are avoided, and the service handling efficiency is improved to a certain extent.
Specifically, in this embodiment, the recommended service name includes an intelligent experience, an intelligent sales exhibition, an intelligent report, an intelligent desk, and the like, and the recommended service content profile is a content profile of the service name.
Preferably, the target service information includes a target service name; as shown in fig. 3, the specific step of S3 includes:
s31: acquiring the recommended service name selected by the user from the guide information by using the guide screen, and taking the selected recommended service name as the target service name;
s32: inquiring a preset service area mapping table to obtain a target service area corresponding to the target service name;
s33: obtaining the target service positioning information corresponding to the target service area according to the layout map of the hall store, and sending the user basic information to the queuing machine corresponding to the target service area to generate the target service queuing information;
the service area mapping table includes the corresponding relation between all target service names and all target service areas.
After the user selects the target business name, the user needs to go to a business area where the target business name is handled for business handling, so that the target business area where the target business name is located can be accurately and quickly inquired by inquiring a preset business area mapping table, the position information of the required target business name, namely the target business positioning information, can be conveniently found according to a layout map of a hall store, the blind searching and positioning caused by the fact that the user is unfamiliar with the layout of a business hall are avoided, and the business handling efficiency is greatly improved; after the user finds the target service positioning information, the target service queuing information is generated through the user basic information and the target service information, so that the passenger flow personnel in each service area can also perform service handling in order, and the order of the whole business hall is effectively maintained; one service area can correspond to one recommended service name and can also correspond to a plurality of recommended service names, namely, under one service area, a plurality of types of recommended services can be handled; in the service area mapping table, the recommended service name selected by the user is the target service name, and the service area corresponding to the target service name is the target service area.
Preferably, as shown in fig. 4, the specific step of S4 includes:
sending the target service positioning information to the guide screen, and displaying the target service positioning information to a user so as to guide the user to reach the target service area corresponding to the target service positioning information;
and sending the target service queuing information to all the queue screens corresponding to the target service areas, and displaying the target service queuing information to a user so as to guide the user to complete service handling.
The target service positioning information is displayed in the guide screen, so that a user can know the corresponding positioning information before moving to a target service area corresponding to the target service name, the time waste in searching for positioning is avoided, and the service handling efficiency is improved; the target service queuing information is displayed in all the queue screens corresponding to the target service areas, so that a user can conveniently master the own queuing condition in real time.
In the second embodiment, as shown in fig. 5, an intelligent guided shunt queuing apparatus applied to the intelligent guided shunt queuing method in the first embodiment includes an image acquisition module, an identification module, a guidance module, a display module, a target service acquisition module, a positioning module, and a queuing module;
the image acquisition module is used for acquiring a user image when a user enters a business hall;
the identification module is used for identifying the user image to obtain the basic information of the user;
the guiding module is used for obtaining guiding information according to the basic information of the user;
the display module is used for displaying the guide information;
the target service acquisition module is used for acquiring target service information selected by a user from the displayed guide information;
the positioning module is used for obtaining target service positioning information according to the target service information;
the queuing module is used for generating target service queuing information according to the user basic information and the target service information;
and the display module is also used for displaying the target service positioning information and the target service queuing information to a user so as to guide the user to complete service handling.
Acquiring and identifying a user image through an image acquisition module and an identification module to obtain user basic information matched with the user image, then obtaining guide information of a proper user through a guide module according to the user basic information, and selecting target service information through a target service acquisition module according to the guide information displayed by a display module by the user to customize services in a personalized way; then, the positioning module can obtain the position information corresponding to the target service information, namely the target service positioning information, according to the target service information, wherein the target service positioning information is the position information of the target service which needs to be handled by the user, so that the user can be guided to quickly find out the positioning; meanwhile, target service queuing information is generated by the queuing module according to the basic information of the user and the target service information, and intelligent queuing is carried out on the service transacted by the user, so that the business office staff can transact the service orderly and quickly;
the intelligent service management system has the advantages that intelligent guiding, intelligent shunting and intelligent queuing of services can be carried out after passenger flow personnel are rapidly identified, personalized service customization can be carried out according to actual requirements of users, after the users select the services, the users can be rapidly and reasonably guided to queue and handle the services to required service areas, service handling efficiency is effectively improved, too much manual intervention is not needed, labor cost is greatly reduced, and user experience is effectively improved.
Preferably, as shown in fig. 6, a layout module is further included;
the layout module is used for laying out all equipment and all service areas in the business hall to obtain a hall layout map;
the equipment comprises an image acquisition device, a guide screen, a plurality of queuing machines and a plurality of queue screens, wherein one queuing machine is distributed to one service area, and at least one queue screen is distributed to one queuing machine.
Through the reasonable layout of the layout module to the equipment and the service area, on one hand, the layout module is favorable for passengers to orderly handle services, on the other hand, the user can accurately and quickly find the location of the required service according to a layout map of the hall and the shop, the service handling efficiency is improved, and meanwhile, the attractiveness of the whole business hall can be ensured.
Preferably, the image acquisition module is specifically configured to acquire the user image by using the image acquisition device;
the identification module is specifically configured to:
identifying the user image by adopting a GPU (graphics processing Unit) identification engine to obtain an identification result;
transmitting the recognition result to a background recognition platform, and inquiring the user basic information from the background recognition platform;
wherein the identification result comprises a user image, a user name and a user gender; the user basic information comprises a user mobile phone number, a user identity card number, user member information, user already-processed service information and user preference information
The recognition module can quickly and accurately recognize the user image by adopting the GPU recognition engine, so that more accurate basic information of the user can be conveniently matched subsequently, and further guide information which more meets the actual requirements of the user is recommended; meanwhile, the identification module can conveniently and quickly inquire the basic information of the user by using the background identification platform, thereby being beneficial to improving the service handling efficiency of the whole system; the background identification platform is a preset query platform, and a large amount of big data related to the basic information of the user is contained in the background identification platform.
Preferably, the guiding module is specifically configured to:
obtaining the guiding information according to the user mobile phone number, the user identity card number, the user member information, the user already-processed service information and the user preference information;
the display module is specifically configured to:
displaying the guide information to a user by adopting the guide screen;
wherein the guiding information comprises the name of the recommended service and the content brief introduction of the recommended service.
The guide module obtains guide information according to the user member information, the user already-processed service information and the user preference information, and the guide information is closer to and more matched with the actual needs of the user corresponding to the user mobile phone number and the user identity card number, so that the reasonable degree of personalized recommendation can be improved; after the guiding information is obtained, the guiding information is directly displayed in a guiding screen, so that a user can conveniently select the most required service, namely the target service; the recommended service name in the guide information can facilitate a subsequent user to select a target service name, the introduction of the recommended service content facilitates the user to clearly know the specific content of each recommended service name, selection errors caused by the fact that the recommended service name is not understood are avoided, and the service handling efficiency is improved to a certain extent.
Preferably, the target service information includes a target service name;
the target service acquisition module is specifically configured to:
acquiring the recommended service name selected by the user from the guide information by using the guide screen, and taking the selected recommended service name as the target service name;
the positioning module is specifically configured to:
inquiring a preset service area mapping table to obtain a target service area corresponding to the target service name;
obtaining the target service positioning information corresponding to the target service area according to the layout map of the hall store;
the queuing module is specifically configured to:
sending the user basic information to the queuing machine corresponding to the target service area to generate the target service queuing information;
the service area mapping table includes the corresponding relation between all target service names and all target service areas.
After the user selects the target business name, the user needs to go to a business area for handling the target business name for business handling, so that the preset business area mapping table is inquired through the positioning module, the target business area where the target business name is located can be accurately and quickly inquired, the position information of the required target business name, namely the target business positioning information, can be conveniently found according to the layout map of a hall store, the blind searching and positioning caused by the fact that the user is unfamiliar with the layout of a business hall are avoided, and the business handling efficiency is greatly improved; after the user finds the target service positioning information, the queuing module generates the target service queuing information according to the user basic information and the target service information, so that the passenger flow personnel in each service area can also perform service handling in order, and the order of the whole business hall is effectively maintained; one service area can correspond to one recommended service name and can also correspond to a plurality of recommended service names, namely, under one service area, a plurality of types of recommended services can be handled; in the service area mapping table, the recommended service name selected by the user is the target service name, and the service area corresponding to the target service name is the target service area.
Preferably, the display module is further specifically configured to:
sending the target service positioning information to the guide screen, and displaying the target service positioning information to a user so as to guide the user to reach the target service area corresponding to the target service positioning information;
and sending the target service queuing information to all the queue screens corresponding to the target service areas, and displaying the target service queuing information to a user so as to guide the user to complete service handling.
The target service positioning information is displayed in the guide screen, so that a user can know the corresponding positioning information before moving to a target service area corresponding to the target service name, the time waste in searching for positioning is avoided, and the service handling efficiency is improved; the target service queuing information is displayed in all the queue screens corresponding to the target service areas, so that a user can conveniently master the own queuing condition in real time.
The third embodiment is based on the first embodiment and the second embodiment, and the third embodiment further discloses an intelligent guiding shunting queuing system which comprises the intelligent guiding shunting queuing device of the second embodiment, and further comprises an image acquisition device, a guiding screen, a plurality of queuing machines and a plurality of queue screens, wherein the image acquisition device, the guiding screen, all the queuing machines and all the queue screens are respectively in communication connection with the intelligent guiding shunting queuing device, and the queuing machines are in communication connection with at least one of the queue screens.
The intelligent guide shunting queuing system formed by the structure can perform intelligent guide, intelligent shunting and intelligent queuing of services after passenger flow personnel are rapidly identified, can perform personalized customized services according to actual requirements of users, can rapidly and reasonably guide the users to queue and handle the services to a service area of the requirements after the users select the services, effectively improves service handling efficiency, does not need too much manual intervention, greatly reduces labor cost, and effectively improves user experience.
Specifically, in this embodiment, a data interaction process between each device in the intelligent guidance shunting queuing system is shown in fig. 7, and data transmission between the guidance screen and each queue screen is performed by interactive transmission in a WebSocket long connection manner.
Specifically, this embodiment still includes a plurality of terminals of calling out numbers, the quantity of the terminal of calling out numbers with the quantity of queue screen is the same, the terminal of calling out numbers specifically is used for: and sending out voice information containing queuing numbers according to the target service queuing information displayed by the corresponding queue screen.
The number calling terminal can better inform the user of the current queuing information, so that the user is prevented from missing service handling, and the service handling efficiency is improved.
The data interaction process among the queuing machine, the queue screen and the number calling terminal in this embodiment is shown in fig. 8.
Fourth embodiment, based on the first to third embodiments, the present embodiment further provides a computer storage medium, where at least one instruction is stored on the computer storage medium, and when executed, the instruction implements the specific steps S1 to S4.
Through executing a computer storage medium containing at least one instruction, intelligent guiding, intelligent shunting and intelligent queuing of services are carried out after passenger flow personnel are rapidly identified, personalized service customization can be carried out according to actual requirements of users, after the users select the services, the users can be rapidly and reasonably guided to queue and handle the services to required service areas, the service handling efficiency is effectively improved, too much manual intervention is not needed, the labor cost is greatly reduced, and the user experience is effectively improved.
Details of the embodiments are described in the first to third embodiments and the specific descriptions of fig. 1 to 8, which are not described herein again.
The above description is only for the purpose of illustrating the preferred embodiments of the present invention and is not to be construed as limiting the invention, and any modifications, equivalents, improvements and the like that fall within the spirit and principle of the present invention are intended to be included therein.
Claims (10)
1. An intelligent guiding shunting queuing method is characterized by comprising the following steps:
acquiring a user image when a user enters a business hall, and identifying the user image to obtain basic information of the user;
obtaining guide information according to the basic information of the user and displaying the guide information to the user;
acquiring target service information selected by a user from the displayed guide information, acquiring target service positioning information according to the target service information, and generating target service queuing information according to the user basic information and the target service information;
and displaying the target service positioning information and the target service queuing information to a user so as to guide the user to finish service handling.
2. The intelligent guided diversion queuing method of claim 1 further comprising, before acquiring the user image of the user when the user enters the business hall, the steps of:
all equipment and all service areas in the business hall are laid out to obtain a layout map of the hall and the shop;
the equipment comprises an image acquisition device, a guide screen, a plurality of queuing machines and a plurality of queue screens, wherein one queuing machine is distributed to one service area, and at least one queue screen is distributed to one queuing machine.
3. The intelligent guided flow-splitting queuing method according to claim 2, wherein the specific steps of obtaining the user image when the user enters the business hall, identifying the user image and obtaining the user basic information comprise:
acquiring the user image by adopting the image acquisition device;
identifying the user image by adopting a GPU (graphics processing Unit) identification engine to obtain an identification result;
transmitting the recognition result to a background recognition platform, and inquiring the user basic information from the background recognition platform;
wherein the identification result comprises a user image, a user name and a user gender; the user basic information comprises a user mobile phone number, a user identity card number, user member information, user already-processed service information and user preference information.
4. The intelligent guided split-flow queuing method according to claim 3, wherein the specific steps of obtaining and presenting the guiding information to the user according to the user basic information comprise:
obtaining the guiding information according to the user mobile phone number, the user identity card number, the user member information, the user already-processed service information and the user preference information;
displaying the guide information to a user by adopting the guide screen;
wherein the guiding information comprises the name of the recommended service and the content brief introduction of the recommended service.
5. The intelligent guided offload queuing method of claim 4, wherein the target service information comprises a target service name; the specific steps of obtaining target service information selected by a user from the displayed guide information, obtaining target service positioning information according to the target service information, and generating target service queuing information according to the user basic information and the target service information comprise:
acquiring the recommended service name selected by the user from the guide information by using the guide screen, and taking the selected recommended service name as the target service name;
inquiring a preset service area mapping table to obtain a target service area corresponding to the target service name;
obtaining the target service positioning information corresponding to the target service area according to the layout map of the hall store, and sending the user basic information to the queuing machine corresponding to the target service area to generate the target service queuing information;
the service area mapping table comprises corresponding relations between all recommended service names and all service areas.
6. The intelligent guided offload queuing method of claim 5, wherein the specific steps of displaying the target service positioning information and the target service queuing information to a user to guide the user to complete service transaction comprise:
sending the target service positioning information to the guide screen, and displaying the target service positioning information to a user so as to guide the user to reach the target service area corresponding to the target service positioning information;
and sending the target service queuing information to all the queue screens corresponding to the target service areas, and displaying the target service queuing information to a user so as to guide the user to complete service handling.
7. An intelligent guiding shunting queuing device is applied to the intelligent guiding shunting queuing method of any one of claims 1 to 6, and comprises an image acquisition module, an identification module, a guiding module, a display module, a target service acquisition module, a positioning module and a queuing module;
the image acquisition module is used for acquiring a user image when a user enters a business hall;
the identification module is used for identifying the user image to obtain the basic information of the user;
the guiding module is used for obtaining guiding information according to the basic information of the user;
the display module is used for displaying the guide information;
the target service acquisition module is used for acquiring target service information selected by a user from the displayed guide information;
the positioning module is used for obtaining target service positioning information according to the target service information;
the queuing module is used for generating target service queuing information according to the user basic information and the target service information;
and the display module is also used for displaying the target service positioning information and the target service queuing information to a user so as to guide the user to complete service handling.
8. The intelligent guided diversion queuing apparatus of claim 7 further comprising a layout module;
the layout module is used for laying out all equipment and all service areas in the business hall to obtain a hall layout map;
the equipment comprises an image acquisition device, a guide screen, a plurality of queuing machines and a plurality of queue screens, wherein one queuing machine is distributed to one service area, and at least one queue screen is distributed to one queuing machine.
9. An intelligent guide shunting queuing system, which comprises the intelligent guide shunting queuing device according to claim 7 or 8, and further comprises an image acquisition device, a guide screen, a plurality of queuing machines and a plurality of queue screens, wherein the image acquisition device, the guide screen, all the queuing machines and all the queue screens are respectively in communication connection with the intelligent guide shunting queuing device, and the queuing machines are in communication connection with at least one queue screen.
10. A computer storage medium, the computer storage medium comprising: at least one instruction which, when executed, implements the method steps of any one of claims 1 to 6.
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Application publication date: 20201027 |