CN111564027A - Alarm information processing method and device - Google Patents
Alarm information processing method and device Download PDFInfo
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- CN111564027A CN111564027A CN202010383870.7A CN202010383870A CN111564027A CN 111564027 A CN111564027 A CN 111564027A CN 202010383870 A CN202010383870 A CN 202010383870A CN 111564027 A CN111564027 A CN 111564027A
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- G08—SIGNALLING
- G08B—SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
- G08B25/00—Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems
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Abstract
The invention discloses an alarm information processing method and device. Wherein, the method comprises the following steps: receiving alarm information, wherein the alarm information comprises: an alarm object and alarm content; judging whether the alarm information of the alarm object is received before; if the judgment result is yes, adding 1 to the accumulated times of the alarm information; and sending notification information to the preset equipment when the accumulated times reach a first preset time and the alarm information is not processed. The invention solves the technical problems that the alarm information is repeatedly sent in the related technology, so that the information is overlapped and covered, and related personnel are not easy to find, so that the information is omitted.
Description
Technical Field
The invention relates to the field of data processing, in particular to an alarm information processing method and device.
Background
With the development of systems of many companies, along with problems which may be known but not avoided and unknown problems, in order to timely find and deal with the problems, the role of a monitoring system is very important, wherein, the design of a monitoring alarm mechanism is the core of the monitoring system, the monitoring system is to ensure the timeliness of problem finding and timely notify related personnel after the problem is found, the notification mode can also have various options, and the current main notification mode includes: e-mail, WeChat, SMS.
The monitoring system is designed for the safety of the main system, the alarm processing mode of the monitoring system also becomes the most important ring of the monitoring system, the sending of the alarm may cause 'wolf' effect, the problem may be not emphasized by related personnel due to frequent notification sending, the sending of the alarm cannot confirm whether the related personnel receive the notification, and the problem that the related problem is notified for a long time but not recovered is processed again, so that the alarm information is delayed or even omitted.
In view of the above problems, no effective solution has been proposed.
Disclosure of Invention
The embodiment of the invention provides an alarm information processing method and device, which at least solve the technical problems that in the related technology, the repeated sending of alarm information causes the overlapping of information, and related personnel are not easy to find, so that the information is omitted.
According to an aspect of an embodiment of the present invention, there is provided an alarm information processing method, including: receiving alarm information, wherein the alarm information comprises: an alarm object and alarm content; judging whether the alarm information of the alarm object is received before; if the judgment result is yes, adding 1 to the accumulated times of the alarm information; and sending notification information to preset equipment when the accumulated times reach a first preset time and the alarm information is not processed.
Optionally, if the determination result is yes, after adding 1 to the number of times of accumulation of the alarm information, the method further includes: determining whether the alarm information is the same as the alarm content of the alarm information of the alarm object received before; under the condition that the received alarm information has the same content with the previously received alarm information of the alarm object, adding one to the count of the previously received alarm information of the alarm object; and under the condition that the content of the received alarm information is different from that of the alarm information of the alarm object, adding the alarm information into the previously received alarm information, labeling newly added content, and adding one to the count of the previously received alarm information of the alarm object.
Optionally, the method further includes: and under the condition that the alarm information of the alarm object is not received before, listing the alarm information into a queue, and setting the accumulated number of times as one, wherein the queue comprises one or more pieces of alarm information waiting for processing.
Optionally, the method further includes: receiving an instruction of target alarm information selected from the queue for processing; calling and sending the alarm information; and receiving a processing result of the alarm information, and removing the alarm information from the queue.
Optionally, after notifying the preset device when the alarm information is accumulated for more than a preset number of times and is not processed, the method further includes: receiving an instruction whether to send alarm information to communication terminals of all processing personnel or not, wherein the instruction is sent by the equipment; sending alarm information to all the communication terminals under the condition that the instruction determines that the alarm information is sent to all the communication terminals; and receiving confirmation information of the alarm information, and confirming the communication terminal of the alarm information.
Optionally, the method further includes: monitoring the alarm time of the alarm information, wherein the alarm time is the time from the moment when the accumulated times of the alarm information is one to the current moment; and under the condition that the alarm time exceeds a preset time threshold value, notifying the preset equipment.
Optionally, the receiving the alarm information includes: receiving the alarm information under the condition of determining whether the alarm information is the alarm information with the priority to be immediately processed; and receiving the alarm information under the condition that the alarm information is the alarm information with the priority which is not processed immediately and the alarm information is sent for a second preset number of times.
According to another aspect of the embodiments of the present invention, there is also provided an alarm information processing apparatus, including: a receiving module, configured to receive alarm information, wherein the alarm information includes: an alarm object and alarm content; the judging module is used for judging whether the alarm information of the alarm object is received before; the counting module is used for adding 1 to the accumulated times of the alarm information under the condition that the judgment result is yes; and the notification module is used for sending notification information when the accumulated times reach a first preset time and the alarm information is not processed.
According to another aspect of the embodiment of the present invention, a storage medium is further provided, where the storage medium includes a stored program, and when the program runs, a device where the storage medium is located is controlled to execute any one of the alarm information processing methods described above.
According to another aspect of the embodiment of the present invention, there is further provided a processor, configured to execute a program, where the program executes the alarm information processing method described in any one of the above.
In the embodiment of the invention, the alarm information is received, wherein the alarm information comprises: an alarm object and alarm content; judging whether the alarm information of the alarm object is received before; if the judgment result is yes, adding 1 to the accumulated times of the alarm information; reach first preset number of times at the accumulative total number of times to under the condition that alarm information is not handled, send the mode of notice information, through counting alarm information, thereby manage alarm information, and in time to managers's preset equipment send notice, reached and effectively avoided alarm information to cover, lead to the purpose that relevant personnel missed easily, thereby realized having improved alarm information's treatment effeciency, and then solved alarm information repeated sending among the correlation technique, lead to the information overlapping to cover, relevant personnel are difficult for discovering, cause the technical problem of information omission.
Drawings
The accompanying drawings, which are included to provide a further understanding of the invention and are incorporated in and constitute a part of this application, illustrate embodiment(s) of the invention and together with the description serve to explain the invention without limiting the invention. In the drawings:
FIG. 1 is a flow chart of an alarm information processing method according to an embodiment of the present invention;
FIG. 2 is a flowchart of an entry information processing method according to an embodiment of the present invention;
FIG. 3 is a schematic diagram of an alarm information processing apparatus according to an embodiment of the present invention.
Detailed Description
In order to make the technical solutions of the present invention better understood, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
It should be noted that the terms "first," "second," and the like in the description and claims of the present invention and in the drawings described above are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used is interchangeable under appropriate circumstances such that the embodiments of the invention described herein are capable of operation in sequences other than those illustrated or described herein. Furthermore, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed, but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.
In accordance with an embodiment of the present invention, there is provided a method embodiment of an alarm information processing method, it should be noted that the steps illustrated in the flowchart of the drawings may be performed in a computer system such as a set of computer executable instructions, and that while a logical order is illustrated in the flowchart, in some cases the steps illustrated or described may be performed in an order different than that presented herein.
Fig. 1 is a flowchart of an alarm information processing method according to an embodiment of the present invention, as shown in fig. 1, the method includes the following steps:
step S102, receiving alarm information, wherein the alarm information comprises: an alarm object and alarm content;
step S104, judging whether the alarm information of the alarm object is received before;
step S106, adding 1 to the accumulated frequency of the alarm information under the condition that the judgment result is yes;
and step S108, when the accumulated times reach a first preset time and the alarm information is not processed, the equipment preset by the box sends out notification information.
Through above-mentioned step, adopt and receive alarm information, wherein, alarm information includes: an alarm object and alarm content; judging whether the alarm information of the alarm object is received before; if the judgment result is yes, adding 1 to the accumulated times of the alarm information; reach first preset number of times at the accumulative total number of times to under the condition that alarm information is not handled, send the mode of notice information, through counting alarm information, thereby manage alarm information, and in time to managers's preset equipment send notice, reached and effectively avoided alarm information to cover, lead to the purpose that relevant personnel missed easily, thereby realized having improved alarm information's treatment effeciency, and then solved alarm information repeated sending among the correlation technique, lead to the information overlapping to cover, relevant personnel are difficult for discovering, cause the technical problem of information omission.
The alarm information may be alarm information sent by a plurality of devices, and for the plurality of devices in the system, each device may have a fault to trigger the alarm device, and send the alarm information, where the alarm information includes an alarm object and alarm content. The alarm object is an object of the alarm information, for example, a failure of a speaker, and sends the alarm information of the speaker, and the speaker is the alarm object of the alarm information. The alarm content is specific fault content of an alarm object, for example, a circuit fault of the speaker or an element fault of the speaker, where the circuit fault or the element fault is fault content of the alarm information, and the fault content may be more detailed, for example, a location of the circuit fault, a type of the fault, a time when the fault occurs, and the like.
The above-mentioned judging has received the above-mentioned alarm information of warning target before being straight, namely confirm whether the warning target of the alarm information in waiting to process at present is repeated with the above-mentioned warning target of alarm information received, under the situation that the warning target is repeated, add 1 to the accumulative number of times of the warning target. Thereby accumulating the alarm times of the alarm object.
When the accumulated times reaches a first preset time, whether the alarm information is processed or not is determined, corresponding alarm information is cancelled from the counting queue even if the alarm information is processed, notification information is sent to preset equipment of higher-level managers under the condition that the alarm information is not processed, the alarm information is managed and timely notified to the managers, the aims of effectively avoiding alarm information coverage and easily omitting related personnel are achieved, the processing efficiency of the alarm information is improved, further the problem that the alarm information is repeatedly sent in the related technology to cause information overlapping coverage and the related personnel are not easy to find, and the technical problem of information omission is caused.
Optionally, if the determination result is yes, after adding 1 to the number of times of accumulation of the alarm information, the method further includes: determining whether the alarm information is the same as the alarm content of the alarm information of the alarm object received before; under the condition that the content of the received alarm information is the same as that of the alarm information of the alarm object received before, adding one to the count of the alarm information of the alarm object received before; and under the condition that the content of the received alarm information is different from that of the alarm information of the alarm object, adding the alarm information into the previously received alarm information, labeling the newly added content, and adding one to the count of the previously received alarm information of the alarm object.
The alarm information in the queue is the previously received alarm information, under the condition that the previous alarm information is the same as the alarm content of the received alarm information, only 1 needs to be added to the accumulated number of times of the alarm object, under the condition that the previous alarm information is different from the alarm content of the received alarm information, different contents are used as newly added contents to be priced into the alarm information in the queue, the newly added contents are marked, the time including the newly added contents is included, and the accumulated number of times of the alarm object is added by 1, so that the aim of timely updating the alarm information is fulfilled.
Optionally, the method further includes: and under the condition that the alarm information of the alarm object is not received before, the alarm information is listed in a queue, and the accumulative number is set to be one, wherein the queue comprises one or more alarm information waiting for processing.
The queues can be arranged according to the sequence of the received time, and can also be arranged according to the importance degree of alarm information or the processing priority.
Optionally, the method further includes: receiving an instruction of target alarm information selected from the queue for processing; calling and sending alarm information; and receiving the processing result of the alarm information, and removing the alarm information from the queue.
When the alarm information is processed, target alarm information to be processed is selected from the queue, the target alarm information is called and then sent to a communication terminal of a person, the person feeds back a processing result of the alarm information after processing through the communication terminal, the processing result of the alarm information is received, the alarm information is removed from the queue, and the fact that the alarm information is processed is identified.
Optionally, after notifying the preset device when the alarm information is accumulated for more than the preset number of times and is not processed, the method further includes: receiving an instruction whether to send alarm information to communication terminals of all processing personnel; sending alarm information to all communication terminals under the condition that the instruction determines that the alarm information is sent to all communication terminals; receiving the confirmation information of the alarm information, and confirming the communication terminal of the alarm information.
The notifying of the preset device may be notifying of a preset device of a manager with a higher authority level, and requesting the preset device of the manager with the higher authority level to send an instruction to all the workers who process the alarm information, so that all the workers determine who processes the alarm information according to the situation. The operation of sending the instruction to all the workers also avoids the possibility that the workers cannot receive the alarm information because the notification is timely sent.
Optionally, the method further includes: monitoring the alarm time of the alarm information, wherein the alarm time is the time from the moment when the accumulated times of the alarm information is one to the current moment; and under the condition that the alarm time exceeds a preset time threshold value, informing the preset equipment.
The alarm information has higher time limit requirement, and hidden dangers and even accidents are possibly caused if the alarm information is not processed in time. Therefore, when the alarm information is received, the timer is started, and when the preset time threshold corresponding to the alarm information is reached, the preset device of the person with the higher authority level is notified.
Optionally, the receiving the alarm information includes: receiving alarm information under the condition of determining whether the alarm information is the alarm information with the priority to be immediately processed; and under the condition that the alarm information is the alarm information with the priority which is not processed immediately, receiving the alarm information under the condition that the alarm information is determined to be sent for a second preset number of times.
When the alarm information is received, the importance level of the alarm information can be determined, and the alarm information with high importance level is processed preferentially. Therefore, the alarm information is effectively managed.
It should be noted that this embodiment also provides an alternative implementation, which is described in detail below.
In the related art, after the problem is found and the related personnel are notified, the related personnel may not find the problem in time, if the alarm sending frequency is high, a large amount of alarm information is sent, the related personnel receive the alarm notification in a large pile, a large amount of repeated information is generated, the problem may be found later, the large amount of notification covers the previous alarm notification, and the notification is not easy to find. After the alarm notification is sent, whether related personnel find the notification or not can not be confirmed, if the notification is processed, the alarm with serious problems is given, and if the notification is not processed in time, large loss can be caused. The alarm notification is not a false alarm, if the false alarm is too much, the alarm will give the relevant personnel a 'wolf coming' effect, but not to deal with the problem in time.
The embodiment can ensure that the same alarm notification is not repeatedly sent, and once the alarm notification is sent, new content is certainly added. The sent alarm notification ensures that the relevant personnel can confirm. The same alarm notification, additional processing that has not been resumed for a long time. And false alarm is reduced, and the accuracy and the importance of each notification are ensured.
Fig. 2 is a flowchart of an entry information processing method according to an embodiment of the present invention, and as shown in fig. 2, the steps of the embodiment are as follows:
1. when the first moment of finding the alarm, the system sets logic to judge whether the found alarm is sent before, if the found alarm is sent before, the latest alarm is compared with the previous alarm to judge whether the content of the latest alarm is the same as that of the previous alarm, if the latest alarm is not the same as that of the previous alarm, the latest alarm is sent to related personnel, the newly added content is marked, and if the latest alarm is the same as that of the previous alarm, the alarm is counted by + 1.
2. When an alarm in the monitoring system is not recovered but the count exceeds 50 times, the notification is again sent to the higher level personnel for processing.
3. After receiving the notice, the notice has the related options which can be confirmed, and after the related personnel confirm, the notice can be sent to all related personnel again to inform who has confirmed, so that the first time processing of alarming is ensured.
4. When an alarm within the monitoring system is within an hour without any human confirmation, the system will send an unconfirmed alarm message to a higher level of personnel to notify.
5. In order to prevent false alarm, whether the alarm finds the problem for the first time or not is set to immediately send the notice, and the notice which is not immediately sent is sent when the problem occurs for the second time.
The alarm count of the present embodiment prevents duplicate notifications from being sent. The notification can be confirmed, and the relevant personnel can know the confirmed personnel after the confirmation. Whether to send the notice immediately is set, and false alarm is prevented. And if the alarm is not confirmed for one hour, the alarm information is notified again.
The method and the device prevent repeated sending of the notification, reduce harassment of the notification and ensure accuracy. The acknowledgement of the notification ensures a first time handling of the alarm. And a mechanism for preventing false alarm alleviates the 'wolf coming' effect. The notification personnel feed back that the alarm received each time is the problem that must be handled, and the promptness is also very high, need not go to the frequent old alarm notice of clearing up the relevant.
FIG. 3 is a schematic diagram of an alarm information processing apparatus according to an embodiment of the present invention, and as shown in FIG. 3, according to another aspect of the embodiment of the present invention, there is also provided an alarm information processing apparatus including: a receiving module 32, a determining module 34, a counting module 36 and a notification module 38, which will be described in detail below.
A receiving module 32, configured to receive alarm information, where the alarm information includes: an alarm object and alarm content; a determining module 34, connected to the receiving module 32, for determining whether the alarm information of the alarm object has been received before; a counting module 36, connected to the judging module 34, for adding 1 to the accumulated number of alarm information if the judgment result is yes; and a notification module 38, connected to the counting module 36, for sending a notification message if the accumulated number of times reaches a first preset number of times and the alarm message is not processed.
Through above-mentioned device, adopt receiving module 32 to receive alarm information, wherein, alarm information includes: an alarm object and alarm content; the judgment module 34 judges whether the alarm information of the alarm object has been received before; if the judgment result is yes, the counting module 36 adds 1 to the accumulated number of alarm information; the notification module 38 is used for sending the notification information when the accumulated times reaches a first preset time and the alarm information is not processed, and by counting the alarm information, the alarm information is managed and timely sent to a manager for notification, so that the purpose of effectively avoiding the coverage of the alarm information and easily omitting relevant personnel is achieved, the processing efficiency of the alarm information is improved, the problem that the alarm information is repeatedly sent in the related technology to cause the overlapping coverage of the information and the difficulty in finding of the relevant personnel is solved, and the technical problem of information omission is caused.
According to another aspect of the embodiment of the present invention, there is further provided a storage medium, where the storage medium includes a stored program, and when the program runs, the apparatus where the storage medium is located is controlled to execute the alarm information processing method of any one of the above.
According to another aspect of the embodiment of the present invention, there is further provided a processor, where the processor is configured to execute a program, where the program executes the alarm information processing method in any one of the above manners.
The above-mentioned serial numbers of the embodiments of the present invention are merely for description and do not represent the merits of the embodiments.
In the above embodiments of the present invention, the descriptions of the respective embodiments have respective emphasis, and for parts that are not described in detail in a certain embodiment, reference may be made to related descriptions of other embodiments.
In the embodiments provided in the present application, it should be understood that the disclosed technology can be implemented in other ways. The above-described embodiments of the apparatus are merely illustrative, and for example, the division of the units may be a logical division, and in actual implementation, there may be another division, for example, multiple units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, units or modules, and may be in an electrical or other form.
The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.
In addition, functional units in the embodiments of the present invention may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit.
The integrated unit, if implemented in the form of a software functional unit and sold or used as a stand-alone product, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present invention may be embodied in the form of a software product, which is stored in a storage medium and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned storage medium includes: a U-disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a removable hard disk, a magnetic or optical disk, and other various media capable of storing program codes.
The foregoing is only a preferred embodiment of the present invention, and it should be noted that, for those skilled in the art, various modifications and decorations can be made without departing from the principle of the present invention, and these modifications and decorations should also be regarded as the protection scope of the present invention.
Claims (10)
1. An alarm information processing method is characterized by comprising the following steps:
receiving alarm information, wherein the alarm information comprises: an alarm object and alarm content;
judging whether the alarm information of the alarm object is received before;
if the judgment result is yes, adding 1 to the accumulated times of the alarm information;
and sending out notification information by the preset equipment under the condition that the accumulated times reach a first preset time and the alarm information is not processed.
2. The method according to claim 1, wherein in a case where the determination result is yes, after adding 1 to the accumulated number of times of the alarm information, the method further comprises:
determining whether the alarm information is the same as the alarm content of the alarm information of the alarm object received before;
under the condition that the received alarm information has the same content with the previously received alarm information of the alarm object, adding one to the count of the previously received alarm information of the alarm object;
and under the condition that the content of the received alarm information is different from that of the alarm information of the alarm object, adding the alarm information into the previously received alarm information, labeling newly added content, and adding one to the count of the previously received alarm information of the alarm object.
3. The method of claim 1, further comprising:
and under the condition that the alarm information of the alarm object is not received before, listing the alarm information into a queue, and setting the accumulated number of times as one, wherein the queue comprises one or more pieces of alarm information waiting for processing.
4. The method of claim 3, further comprising:
receiving an instruction of target alarm information selected from the queue for processing;
calling and sending the alarm information;
and receiving a processing result of the alarm information, and removing the alarm information from the queue.
5. The method according to claim 1, wherein, after notifying a preset device in a case where the alarm information is accumulated more than a preset number of times and is not processed, the method further comprises:
receiving an instruction whether to send alarm information to communication terminals of all processing personnel or not, wherein the instruction is sent by the equipment;
sending alarm information to all the communication terminals under the condition that the instruction determines that the alarm information is sent to all the communication terminals;
and receiving confirmation information of the alarm information, and confirming the communication terminal of the alarm information.
6. The method of claim 1, further comprising:
monitoring the alarm time of the alarm information, wherein the alarm time is the time from the moment when the accumulated times of the alarm information is one to the current moment;
and under the condition that the alarm time exceeds a preset time threshold value, notifying the preset equipment.
7. The method of claim 1, wherein receiving alert information comprises:
receiving the alarm information under the condition of determining whether the alarm information is the alarm information with the priority to be immediately processed;
and receiving the alarm information under the condition that the alarm information is the alarm information with the priority which is not processed immediately and the alarm information is sent for a second preset number of times.
8. An alarm information processing apparatus characterized by comprising:
a receiving module, configured to receive alarm information, wherein the alarm information includes: an alarm object and alarm content;
the judging module is used for judging whether the alarm information of the alarm object is received before;
the counting module is used for adding 1 to the accumulated times of the alarm information under the condition that the judgment result is yes;
and the notification module is used for sending notification information to preset equipment when the accumulated times reach a first preset time and the alarm information is not processed.
9. A storage medium, characterized in that the storage medium includes a stored program, wherein when the program runs, a device on which the storage medium is located is controlled to execute the alarm information processing method according to any one of claims 1 to 7.
10. A processor, characterized in that the processor is configured to execute a program, wherein the program executes the alarm information processing method according to any one of claims 1 to 7.
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN112116792A (en) * | 2020-09-18 | 2020-12-22 | 北京金山云网络技术有限公司 | Alarm information processing method and device and computer equipment |
| CN113534265A (en) * | 2021-07-12 | 2021-10-22 | 奇瑞汽车股份有限公司 | Vehicle security inspection method and security inspection device |
| CN114495399A (en) * | 2022-04-01 | 2022-05-13 | 武汉中科通达高新技术股份有限公司 | Processing system, method, computer equipment and medium for national standard camera alarm information |
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