CN111553833A - Global business handling support system based on government affair service one-window comprehensive acceptance - Google Patents
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Abstract
The invention discloses a universe business support system based on government affair service window comprehensive acceptance, wherein a server is used for providing data support for the universe business support system based on government affair service window comprehensive acceptance, a computer management terminal is used for carrying out business handling by staff according to specific business item requirements reserved by a service object, and the computer management terminal is connected with the server through a communication line; the system distributes the number taken by the service object to a corresponding window of a selected place, and when the service object reaches the window, the system directly displays various different types of related information of the matters taken by the service object to workers.
Description
Technical Field
The invention relates to the technical field of computer application, in particular to a universe general business support system based on government affair service window comprehensive acceptance.
Background
Most of the existing government affair service modes are that a number is reserved and taken through a hall service place or a mobile terminal, then the business is handled on site, and after a service window (counter) worker communicates with the people handling the business, the required materials such as qualification conditions, application forms, certificate documents and the like of the business items are checked. The members can not directly obtain the required materials such as qualification conditions, application forms, documentations and the like of the required transaction items when taking the number, and then directly carry out accurate material preparation work; before the staff reach the window (counter) of the service place, the specific business items and required material items of the staff are not clear. Therefore, government affair service one-window (comprehensive) acceptance and universe communication are difficult to popularize, and particularly, village-level service places are difficult and serious due to the fact that the culture degree of the masses is not high, the business handling level of workers is not enough, and the like.
Disclosure of Invention
Therefore, the invention provides a global communication service support system based on a government affair service window comprehensive acceptance, which aims to solve the problem that the global communication of the government affair service is difficult to popularize in the prior art.
In order to achieve the above purpose, the invention provides the following technical scheme:
according to a first aspect of the present invention, a global office business support system based on a government affair service window comprehensive acceptance comprises a server, a computer management terminal, a plurality of all-in-one terminals, and a plurality of user mobile terminals; the system comprises a server, a computer management terminal and a server, wherein the server is used for providing data support of a universe general service support system based on government affair service one-window comprehensive acceptance, the computer management terminal is used for carrying out service handling by staff according to specific service item requirements reserved by a service object, and the computer management terminal is connected with the server through a communication line; the system distributes the number taken by the service object to a corresponding window of a selected place, and when the service object reaches the window, the system directly displays various different types of related information of the matters taken by the service object to workers.
Furthermore, the user mobile terminal is a mobile phone, a tablet computer, a notebook computer or a desktop computer, and the all-in-one machine terminal is arranged on the site of the government affair service place.
Furthermore, the all-in-one machine terminal and the user mobile terminal respectively comprise a display screen, an identity information identification module, a service data acquisition module, a service situation decomposition module, an interaction module, a transaction number generation module and a processor; the display screen is used for displaying data and application forms required by the service object for handling specific business items, the identity information identification module is used for reading and identifying identity information of the service object, the business data acquisition module is used for acquiring business requirements of the service object, the business situation decomposition module is used for gradually decomposing and forming specific business item situations aiming at actual situations of the service object according to the business requirements of the service object, the interaction module is used for conducting handling guidance of the specific business items on the service object, the handling number generation module is used for providing reservation numbers for the service object according to the requirements, and the display screen, the identity information identification module, the business data acquisition module, the business situation decomposition module, the interaction module and the handling number generation module are all electrically connected with the processor.
Furthermore, the interaction module conducts transaction guidance of specific business items on the service object in the forms of characters, voice, animation, video, virtual reality and artificial intelligence; the service situation decomposition module gradually decomposes the service requirements of the service object into specific service item situations aiming at the actual situation of the service object in the forms of characters, voice, animation, video, virtual reality and artificial intelligence.
Furthermore, all-in-one machine terminal and user mobile terminal still include speaker module, and speaker module is used for carrying out the voice interaction with the service object in the business handling process, and speaker module and treater electricity are connected.
Furthermore, the all-in-one machine terminal and the user mobile terminal both further comprise video acquisition modules, the video acquisition modules are used for acquiring and identifying face information of the service objects, and the video acquisition modules are electrically connected with the processor.
Furthermore, the all-in-one machine terminal also comprises a USB interface, and the USB interface is used for connecting the all-in-one machine terminal into USB equipment or carrying out charging operation on the all-in-one machine terminal.
Furthermore, the all-in-one machine terminal also comprises a code scanning module, the code scanning module is used for identifying and reading the two-dimensional code stored with service object business handling reservation information or identifying and reading the two-dimensional code reservation information generated by the service object through remote reservation of the user mobile terminal, and the code scanning module is electrically connected with a processor of the all-in-one machine terminal.
Furthermore, the all-in-one terminal further comprises a printing module, the printing module is used for printing a paper number-taking acceptance receipt by using a printing device of the all-in-one terminal after the service object obtains the reservation number, a two-dimensional code is arranged on the paper number-taking acceptance receipt, the service object scans the two-dimensional code on the paper number-taking acceptance receipt through a user mobile terminal to check the queuing progress, the printing module realizes the printing service of a related application form through an external printer, and the printing module is electrically connected with a processor of the all-in-one terminal.
Furthermore, the printing module is also used for printing related application forms and documentations required by the service object for handling specific services.
The invention has the following advantages: the invention discloses a universal business support system based on government affair service window comprehensive acceptance, which realizes that the masses transact the most convenient service site terminal system through network, mobile client or site, subdivides specific business items suitable for the actual situation through the business item situation, directly displays the corresponding required data and application forms, etc., the system distributes the number-fetching code of the masses transact to the corresponding window of the current site and prints the receipt, the number corresponds to the specific business item situation, the system provides the real-time transaction progress of the distributed window through the obtained number, and reminds through the terminal system, scanning the two-dimensional code and the short message, and the system directly displays the specific situation, the required material, the examination requirement, the acceptance step, etc. of the items transacted by the masses to the staff when the masses arrive at the window, the related information is also displayed to the masses in a window, the two-way transparency is realized, the system prompt information is the auditing and acceptance basis of the staff, and the terminal system provides acceptance evidence for the masses and provides a code stream conversion label for the staff; the system is favorable for popularization of multi-point government affair handling service, remarkably reduces the handling difficulty of service objects, reduces the labor intensity of workers and improves the handling efficiency.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below. It should be apparent that the drawings in the following description are merely exemplary, and that other embodiments can be derived from the drawings provided by those of ordinary skill in the art without inventive effort.
The structures, ratios, sizes, and the like shown in the present specification are only used for matching with the contents disclosed in the specification, so as to be understood and read by those skilled in the art, and are not used to limit the conditions that the present invention can be implemented, so that the present invention has no technical significance, and any structural modifications, changes in the ratio relationship, or adjustments of the sizes, without affecting the effects and the achievable by the present invention, should still fall within the range that the technical contents disclosed in the present invention can cover.
Fig. 1 is a block diagram of a global business support system for government affairs service-window integrated reception according to some embodiments of the present invention.
Fig. 2 is a block diagram of an all-in-one terminal or a user mobile terminal of a global business support system for integrated acceptance based on a window of government affairs services according to some embodiments of the present invention.
Fig. 3 is a block diagram of an all-in-one terminal of a global business support system for government affairs service-window integrated acceptance according to some embodiments of the present invention.
In the figure: 11. the system comprises an all-in-one machine terminal, 12, a server, 13, a computer management terminal, 14, a user mobile terminal, 100, a processor, 101, a display screen, 102, an identity information identification module, 103, a printing module, 104, a loudspeaker module, 105, a code scanning module, 106, a video acquisition module, 107, a USB interface, 108, a service data acquisition module, 109, a service situation decomposition module, 110, an interaction module, 111 and a transaction number generation module.
Detailed Description
The present invention is described in terms of particular embodiments, other advantages and features of the invention will become apparent to those skilled in the art from the following disclosure, and it is to be understood that the described embodiments are merely exemplary of the invention and that it is not intended to limit the invention to the particular embodiments disclosed. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Example 1
As shown in fig. 1, the global office business support system for integrated reception based on a government affair service window in the present embodiment includes a server 12, a computer management terminal 13, a plurality of all-in-one terminals 11, and a plurality of user mobile terminals 14; the server 12 is used for providing data support for a universe office business support system based on government affair service one-window comprehensive acceptance, the computer management terminal 13 is used for carrying out business handling by staff according to specific business item requirements reserved by a service object, and the computer management terminal 13 is connected with the server 12 through a communication line; the multiple all-in-one terminals 11 and the multiple user mobile terminals 14 are respectively connected with the server 12 through wires or wireless connections, a service object autonomously selects any one of the multiple all-in-one terminals 11 and the multiple user mobile terminals 14 to submit a government affair service reservation requirement of specific business affairs, the system distributes the number taken by the service object to a corresponding window of a selected place, and when the service object arrives at the window, the system directly displays various different types of related information of the affairs handled by the service object to staff, such as specific situations, required materials, examination requirements, acceptance steps, handling processes and other information of the affairs handled by the service object, i.e. the people handling the service object.
The technical effect that this embodiment reaches does: through the universe general business support system based on the government affair service window comprehensive acceptance of the embodiment, the most convenient service place terminal system for the business personnel to independently select through a network, a mobile client or a site is realized, the specific business items suitable for the actual situation of the business personnel are subdivided through the business item situation, the corresponding required data, application forms and the like are directly displayed, the system allocates the number-taking code of the business personnel to the corresponding window of the current place and prints a receipt, the number corresponds to the specific business item situation, the system provides the real-time transaction progress of the allocated window through the obtained number, and reminds through the terminal system, scanning a two-dimensional code and a short message, and the system directly displays the specific situation, the required materials, the examination requirements, the acceptance steps and the like of the business personnel when the personnel arrive at the window, the related information is also displayed to the masses in a window, the two-way transparency is realized, the system prompt information is the auditing and acceptance basis of the staff, and the terminal system provides acceptance evidence for the masses and provides a code stream conversion label for the staff; the system is favorable for popularization of multi-point government affair handling service, remarkably reduces the handling difficulty of service objects, reduces the labor intensity of workers and improves the handling efficiency.
Example 2
As shown in fig. 1, the universal business support system for comprehensive acceptance based on a government affair service window in this embodiment includes all the technical features of embodiment 1, in addition, the user mobile terminal 14 is an electronic terminal device such as a mobile phone, a tablet computer, a laptop computer or a desktop computer, and the all-in-one terminal 11 is installed at a government affair service site.
The beneficial effects in this embodiment are: by setting the user mobile terminal 14 as a mobile phone, a tablet personal computer or a notebook computer, the method provides possibility for everywhere booking of government affair handling services for the masses, greatly improves convenience for the masses to book specific government affair services, is not limited by time and place during use, and does not need to specially go to the places for booking.
Example 3
As shown in fig. 2 and fig. 3, the global office business support system based on the comprehensive government affair service window acceptance in this embodiment includes all the technical features of embodiment 2, and in addition, the all-in-one terminal 11 and the user mobile terminal 14 each include a display screen 101, an identity information identification module 102, a business data acquisition module 108, a business situation decomposition module 109, an interaction module 110, a business number generation module 111, and a processor 100; the display screen 101 is used for displaying data and an application form required by a service object for handling specific business events, the identity information recognition module 102 is used for reading and recognizing identity information of the service object, the business data acquisition module 108 is used for acquiring business requirements of the service object, the business situation decomposition module 109 is used for gradually decomposing and forming specific business event situations aiming at actual situations of the service object according to the business requirements of the service object, the interaction module 110 is used for conducting handling guidance of the specific business events on the service object, the transaction number generation module 111 is used for providing reservation numbers for the service object according to requirements, and the display screen 101, the identity information recognition module 102, the business data acquisition module 108, the business situation decomposition module 109, the interaction module 110 and the transaction number generation module 111 are all electrically connected with the processor 100; the interaction module 110 guides the service object to handle specific business items in the forms of characters, voice, animation, video, Virtual Reality (VR) and Artificial Intelligence (AI), obtains corresponding qualification conditions, application materials, sample table legends and other contents required by business handling in the forms of characters, voice, animation, video, VR, AI and the like, solves the problem that the masses know only the handling departments and the large classes and do not know the specific business situations from the source, and can accurately provide the required materials as required; the business situation decomposition module 109 gradually decomposes the business requirements of the service object into specific business item situations aiming at the actual situation of the service object in the forms of characters, voice, animation, video, virtual reality and artificial intelligence.
In some optional embodiments, both the all-in-one terminal 11 and the user mobile terminal 14 further include a speaker module 104, the speaker module 104 is configured to perform voice interaction with a service object during a service transaction process, the speaker module 104 is electrically connected to the processor 100, and the speaker module 104 is further configured to call a member of the group to a designated window for transaction, guide the member to touch and operate to confirm a contact manner, select a self-service result pickup location, confirm mailing return manner information, evaluate the window service, and the like.
In some optional embodiments, the all-in-one terminal 11 and the user mobile terminal 14 each further include a video capture module 106, the video capture module 106 is configured to capture and identify face information of a service object, and the video capture module 106 is electrically connected to the processor 100.
In some optional embodiments, the all-in-one machine terminal 11 further includes a USB interface 107, and the USB interface 107 is used for the all-in-one machine terminal 11 to access a USB device or perform a charging operation on the all-in-one machine terminal 11.
According to the embodiment, the time required by inquiring and communicating by the staff is shortened, the specific business items required to be handled by adapting to the actual conditions of the masses are quickly and accurately positioned, the business items are quickly handled according to the qualification conditions, application materials and other contents required by the specific business items, and one-window (comprehensive) handling of government affair services is gradually realized.
The beneficial effects in this embodiment are: according to the embodiment, accurate business items to be handled are obtained according to the self condition of the people, the complex flow in the government affair service handling process is reduced, the handling difficulty is reduced, effective guidance is realized for the people handling, and the labor intensity of workers is greatly reduced; one-time handling of government affair services is really realized, and good experience of people handling the affairs is improved; by arranging the loudspeaker module 104, the interaction of communication between the all-in-one machine terminal 11 and a service object is realized, and the voice guidance for people is improved; the video capture module 106 is configured to capture video information of a user and verify facial recognition information of the user.
Example 4
As shown in fig. 2 and fig. 3, the system for supporting global business handling based on comprehensive government affair service window acceptance in this embodiment includes all the technical features of embodiment 3, in addition, the all-in-one machine terminal 11 further includes a code scanning module 105, the code scanning module 105 is configured to identify and read a two-dimensional code storing business handling reservation information (including identity information) of a service object, or identify and read two-dimensional code reservation information generated by a service object through a remote reservation of the user mobile terminal 14, and the code scanning module 105 is electrically connected to the processor 100 of the all-in-one machine terminal 11.
The beneficial effects in this embodiment are: by providing the inclusive code scanning module 105, verification of identity information of the masses and rapid government services according to the masses subscribed in advance through the user mobile terminal 14 are realized.
Example 5
As shown in fig. 2 and fig. 3, the system for supporting global business handling based on comprehensive government affair service window acceptance in this embodiment includes all the technical features in embodiment 1, in addition, the all-in-one machine terminal 11 further includes a printing module 103, the printing module 103 is configured to print a paper number-taking acceptance receipt by using a printing device provided in the all-in-one machine terminal 11 after obtaining a reservation number through a service object, a two-dimensional code is provided on the paper number-taking acceptance receipt, the service object scans the two-dimensional code on the paper number-taking acceptance receipt through the user mobile terminal 14 to check a queuing progress, the printing module 103 realizes a printing service of a related application form through an external printer, for example, an a4 paper printer, and the printing module 103 is electrically connected to the processor 100 of the all-in-one machine terminal 11; the printing module 103 is further configured to print a related application form and a certification document required by the service object for handling a specific service, and during the printing process, the printed form may be a blank form, a form including basic information of the user may also be printed, and a form filled by the user may also be printed.
In this embodiment, the printing module 103 may be configured to print a service object service acceptance detailed information receipt on site, and support a mobile phone (WeChat, browser), various terminals, and the like to scan the two-dimensional code on the receipt in real time to inquire information such as service transaction progress, transaction process nodes, contact information and addresses of the respective nodes transaction staff, and the like.
Further, a one-key calling module is further arranged in the all-in-one machine terminal 11, and when the people press the one-key calling module, calling of workers is achieved through wireless transmission of WiFi, Bluetooth and the like.
The beneficial effects in this embodiment are: the printing module 103 is also used for printing a related application form required by a service object for handling specific services, so that under the conditions of numerous services and complex situations, more application form materials are required, and the system can directly print the application form materials, thereby reducing the difficulty in searching the application form by the masses; through setting up the two-dimensional code on paper is got a number and is accepted the voucher, can show the progress condition of lining up in real time after the scanning, provide very big convenience for the masses of handling affairs observe the progress of handling affairs.
Although the invention has been described in detail above with reference to a general description and specific examples, it will be apparent to one skilled in the art that modifications or improvements may be made thereto based on the invention. Accordingly, such modifications and improvements are intended to be within the scope of the invention as claimed.
In the present specification, the terms "upper", "lower", "left", "right", "middle", and the like are used for clarity of description, and are not intended to limit the scope of the present invention, and changes or modifications in the relative relationship may be made without substantial changes in the technical content.
Claims (10)
1. A universe general business support system based on government affair service one-window comprehensive acceptance is characterized by comprising a server (12), a computer management terminal (13), a plurality of all-in-one terminals (11) and a plurality of user mobile terminals (14); the server (12) is used for providing data support of a global office business support system based on government affair service one-window comprehensive acceptance, the computer management terminal (13) is used for carrying out business handling by staff according to specific business item requirements reserved by a service object, and the computer management terminal (13) is connected with the server (12) through a communication line; the all-in-one machine terminals (11) and the user mobile terminals (14) are respectively connected with the server (12) in a wired or wireless mode, the service object autonomously selects any one of the all-in-one machine terminals (11) and the user mobile terminals (14) to submit the government affair service reservation requirement of specific business affairs, the system distributes the number taken by the service object to a corresponding window of a selected place, and when the service object arrives at the window, the system directly displays various different types of related information of the affairs taken by the service object to workers.
2. The system for supporting global office business based on one-window comprehensive acceptance of government affair services according to claim 1, wherein the user mobile terminal (14) is a mobile phone, a tablet computer, a notebook computer or a desktop computer, and the all-in-one terminal (11) is installed on site at a government affair service site.
3. The system for supporting the global business handling based on the comprehensive acceptance of the government affair service window according to claim 1, wherein the all-in-one terminal (11) and the user mobile terminal (14) each comprise a display screen (101), an identity information identification module (102), a business data acquisition module (108), a business situation decomposition module (109), an interaction module (110), a business number generation module (111) and a processor (100); the system comprises a display screen (101), an identity information identification module (102), a business data acquisition module (108), a business situation decomposition module (109), an interaction module (110), a business number generation module (111), a display screen (101), the identity information identification module (102), the business data acquisition module (108), the business situation decomposition module (109) and an interaction module (110), wherein the display screen (101) is used for displaying information and an application form required by a service object for transacting specific business events, the identity information identification module (102) is used for reading and identifying the identity information of the service object, the business data acquisition module (108) is used for acquiring the business requirements of the service object, the business situation decomposition module (109) is used for decomposing the business events into specific business event situations according to the business requirements of the service object, the business situation decomposition module (109) is used for gradually decomposing the specific business event situations of the service object into specific business events, The office number generation modules (111) are all electrically connected with the processor (100).
4. The global office business support system for comprehensive acceptance based on government affair service window according to claim 3, wherein the interaction module (110) guides the service object to handle specific business items in the forms of characters, voice, animation, video, virtual reality and artificial intelligence; the business situation decomposition module (109) gradually decomposes the business requirements of the service objects into specific business item situations aiming at the actual situations of the service objects in the forms of characters, voice, animation, video, virtual reality and artificial intelligence.
5. The system for supporting global office business based on comprehensive acceptance of government affair service window according to claim 3, wherein the all-in-one terminal (11) and the user mobile terminal (14) each further comprise a speaker module (104), the speaker module (104) is used for voice interaction with a service object during business handling, and the speaker module (104) is electrically connected with the processor (100).
6. The system for supporting the global office business based on the comprehensive acceptance of the government affair service window according to claim 5, wherein the all-in-one terminal (11) and the user mobile terminal (14) each further comprise a video acquisition module (106), the video acquisition module (106) is used for acquiring and identifying face information of a service object, and the video acquisition module (106) is electrically connected with the processor (100).
7. The system for supporting the global office business based on the comprehensive acceptance of the government affair service window according to claim 3, wherein the all-in-one terminal (11) further comprises a USB interface (107), and the USB interface (107) is used for the all-in-one terminal (11) to access USB equipment or to perform a charging operation on the all-in-one terminal (11).
8. The system for supporting global business handling based on one-window comprehensive acceptance of government affair services according to claim 3, wherein the all-in-one machine terminal (11) further comprises a code scanning module (105), the code scanning module (105) is used for identifying and reading a two-dimensional code storing business handling reservation information of a service object, or identifying and reading two-dimensional code reservation information generated by remote reservation of the service object through the user mobile terminal (14), and the code scanning module (105) is electrically connected with the processor (100) of the all-in-one machine terminal (11).
9. The system for supporting the global transaction service based on the comprehensive acceptance of the government affair service window according to claim 8, wherein the all-in-one machine terminal (11) further comprises a printing module (103), the printing module (103) is configured to print a paper number-taking acceptance receipt by using a printing device provided by the all-in-one machine terminal (11) after a service object obtains a reservation number, a two-dimensional code is provided on the paper number-taking acceptance receipt, the service object scans the two-dimensional code on the paper number-taking acceptance receipt by the user mobile terminal (14) to check the queuing progress, the printing module (103) realizes the printing service of a related application form by an external printer, and the printing module (103) is electrically connected with the processor (100) of the all-in-one machine terminal (11).
10. The system for supporting global business handling based on comprehensive acceptance of government affair services through one window according to claim 9, wherein the printing module (103) is further configured to print application forms and documents required by the service object for handling specific business.
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| Application Number | Priority Date | Filing Date | Title |
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| CN202010567993.6A CN111553833A (en) | 2020-06-19 | 2020-06-19 | Global business handling support system based on government affair service one-window comprehensive acceptance |
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| CN202010567993.6A CN111553833A (en) | 2020-06-19 | 2020-06-19 | Global business handling support system based on government affair service one-window comprehensive acceptance |
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