CN111507682A - Work order processing method and device - Google Patents
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Abstract
The embodiment of the invention provides a work order processing method and a device, wherein the method comprises the following steps: acquiring work order information in historical data, and acquiring manufacturer type data and service type data in the work order information; acquiring execution instruction data corresponding to the work order information, and determining a corresponding manufacturer service rule according to the manufacturer type data, the service type data and the execution instruction data; and generating a corresponding program according to the manufacturer service rule, and processing subsequent work order information through the program. By adopting the method, the possibility of generating errors during processing the work order can be reduced, and the processing efficiency is greatly improved.
Description
Technical Field
The invention relates to the field of data processing, in particular to a work order processing method and device.
Background
At present, operators such as mobile, telecom, Unicom and the like have huge data, the number of devices involved in checking and making a data system is large, the service types are wide, the instruction detail difference is large, various provinces also have various special cases due to market service needs, the data checking and making process of the operators is abnormal and complicated, and the operators have very complicated processing on worksheets issued by various manufacturers.
Aiming at the problems, currently, each work order is sequentially processed by service personnel, and when the work orders are sequentially processed by the service personnel, errors may exist in the operation process, so that the processing efficiency is greatly reduced.
Disclosure of Invention
Aiming at the problems in the prior art, the embodiment of the invention provides a work order processing method and a work order processing device.
The embodiment of the invention provides a work order processing method, which comprises the following steps:
acquiring work order information in historical data, and acquiring manufacturer type data and service type data in the work order information;
acquiring execution instruction data corresponding to the work order information, and determining a corresponding manufacturer service rule according to the manufacturer type data, the service type data and the execution instruction data;
and generating a corresponding program according to the manufacturer service rule, and processing subsequent work order information through the program.
In one embodiment, the method further comprises:
receiving a feedback result of a manufacturer corresponding to the subsequent work order information;
when the feedback result is detected to be fail feedback, acquiring subsequent manufacturer type data and subsequent service type data of the subsequent work order information;
and searching a corresponding manufacturer service rule according to the subsequent manufacturer type data and the subsequent service type data of the subsequent work order information, and modifying the manufacturer service rule according to the failing feedback.
In one embodiment, the method further comprises:
and when the manufacturer business rule is not modified by errors, acquiring the processing flow of the work order information, and detecting and modifying the errors in the processing flow.
In one embodiment, the method further comprises:
acquiring a group specification document and a provincial experience document;
the processing of subsequent work order information by the program includes:
and processing subsequent work order information by combining the group specification document and the provincial experience document through the program.
In one embodiment, the method further comprises:
classifying the manufacturer business rules;
the basis of the classification includes:
collecting instructions, standard data, current network data, configuration data, checking rules, manufacturing rules and accessories.
An embodiment of the present invention provides a work order processing apparatus, including:
the first acquisition module is used for acquiring work order information in historical data and acquiring manufacturer type data and service type data in the work order information;
the second acquisition module is used for acquiring execution instruction data corresponding to the work order information and determining a corresponding manufacturer service rule according to the manufacturer type data, the service type data and the execution instruction data;
and the generating module is used for generating a corresponding program according to the manufacturer service rule and processing subsequent work order information through the program.
In one embodiment, the apparatus further comprises:
the receiving module is used for receiving a feedback result of a manufacturer corresponding to the subsequent work order information;
the detection module is used for acquiring subsequent manufacturer type data and subsequent service type data of the subsequent work order information when the feedback result is detected as failing feedback;
and the searching module is used for searching a corresponding manufacturer service rule according to the subsequent manufacturer type data and the subsequent service type data of the subsequent work order information and modifying the manufacturer service rule according to the failing feedback.
In one embodiment, the apparatus further comprises:
and the third acquisition module is used for acquiring the processing flow of the work order information when no error modification exists in the manufacturer service rule, and detecting and modifying the error existing in the processing flow.
The embodiment of the invention provides electronic equipment which comprises a memory, a processor and a computer program which is stored on the memory and can run on the processor, wherein the steps of the work order processing method are realized when the processor executes the program.
An embodiment of the present invention provides a non-transitory computer-readable storage medium, on which a computer program is stored, and the computer program, when executed by a processor, implements the steps of the above-mentioned work order processing method.
According to the work order processing method and device provided by the embodiment of the invention, the work order information in the historical data is obtained, and the manufacturer type data and the service type data in the work order information are obtained; acquiring execution instruction data corresponding to the work order information, and determining a corresponding manufacturer business rule according to manufacturer type data, business type data and the execution instruction data; and generating a corresponding program according to the manufacturer service rule, and processing subsequent work order information through the program. Therefore, after the corresponding manufacturer business rules are determined, the work order is subjected to subsequent processing, the possibility of errors generated during processing of the work order is reduced, and the processing efficiency is greatly improved.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and those skilled in the art can also obtain other drawings according to the drawings without creative efforts.
FIG. 1 is a flow chart of a work order processing method in an embodiment of the present invention;
FIG. 2 is a block diagram of a work order processing apparatus according to an embodiment of the present invention;
fig. 3 is a schematic structural diagram of an electronic device in an embodiment of the invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, but not all, embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Fig. 1 is a schematic flow chart of a work order processing method according to a first embodiment of the present invention, and as shown in fig. 1, the work order processing method according to the first embodiment of the present invention includes:
step S101, obtaining work order information in historical data, and obtaining manufacturer type data and service type data in the work order information.
Specifically, the work order information of the historical data in the operator historical database is obtained, and the manufacturer type data and the service type data in the work order information are obtained, wherein the work order information may be actions such as adding, adjusting and deleting services performed for manufacturers, for example, the mobile work order information is that a charging service is added to a certain communication service in Huawei and Zhongxing, that is, a service work order is added to the charging service performed for manufacturers (Huawei and Zhongxing).
And step S102, acquiring execution instruction data corresponding to the work order information, and determining a corresponding manufacturer business rule according to the manufacturer type data, the business type data and the execution instruction data.
Specifically, when the work order information in the history data is executed, there exists corresponding execution instruction data, and the execution instruction data may be, for example, instruction data corresponding to an execution program corresponding to manufacturer type data and service type data of the work order information, and the manufacturer service rule having a corresponding relationship is determined according to the manufacturer type data, the service type data, and the execution instruction data in the work order information.
And step S103, generating a corresponding program according to the manufacturer service rule, and processing subsequent work order information through the program.
Specifically, corresponding program data is generated according to the obtained manufacturer service rule, the program data can be stored in a database, when subsequent work order information from an operator is received, manufacturer type data and service type data in the work order information can be matched with the corresponding program data, and the subsequent work order information is processed through the program data.
According to the work order processing method provided by the embodiment of the invention, the work order information in the historical data is obtained, and the manufacturer type data and the service type data in the work order information are obtained; acquiring execution instruction data corresponding to the work order information, and determining a corresponding manufacturer business rule according to manufacturer type data, business type data and the execution instruction data; and generating a corresponding program according to the manufacturer service rule, and processing subsequent work order information through the program. Therefore, after the corresponding manufacturer business rules are determined, the work order is subjected to subsequent processing, the possibility of errors generated during processing of the work order is reduced, and the processing efficiency is greatly improved.
On the basis of the above embodiment, the work order processing method further includes:
receiving a feedback result of a manufacturer corresponding to the subsequent work order information;
when the feedback result is detected to be fail feedback, acquiring subsequent manufacturer type data and subsequent service type data of the subsequent work order information;
and searching a corresponding manufacturer service rule according to the subsequent manufacturer type data and the subsequent service type data of the subsequent work order information, and modifying the manufacturer service rule according to the failing feedback.
In the embodiment of the invention, after the subsequent work order information is processed by a program, the feedback result of the processed manufacturer on the processing result is received, when the feedback result of the manufacturer is fail feedback, namely the manufacturer considers that the processing result is not successful and not meets the standard, the subsequent manufacturer type data and the subsequent service type data of the substandard work order information are obtained, the corresponding manufacturer service rule is searched according to the subsequent manufacturer type data and the subsequent service type data, and the feedback result fed back by the manufacturer is detected to detect the problems existing in the manufacturer service rule and modify the problems.
In addition, when the manufacturer service rule is not modified by error, if the problem does not occur in the manufacturer service rule, the problem that the work order information is lost, changed and the like occurs in a link issued by an operator, the processing flow of the work order information is obtained, whether the processing flow has the problem or not is detected, and the problem is modified.
The embodiment of the invention detects the problems in the manufacturer business rules through the feedback result fed back by the manufacturer and modifies the problems, so that the problem of quick positioning can be solved when the problems occur in the work order processing process.
On the basis of the above embodiment, the work order processing method further includes:
acquiring a group specification document and a provincial experience document;
the processing of subsequent work order information by the program includes:
and processing subsequent work order information by combining the group specification document and the provincial experience document through the program.
In the embodiment of the invention, when the subsequent work order information is processed by the program, the group specification document and the province experience document can be obtained, wherein the group specification document is a data specification document carried by an operator, the province experience document is a specification document of the operator aiming at manufacturers of various provinces, and when the subsequent work order information is processed by the program, the processing process is specified by combining the two specification documents, so that the processing result is more accurate, and the requirements of the manufacturers are more easily met.
The embodiment of the invention combines the specification document to standardize the subsequent processing process of the work order information, so that the processing result is more accurate and the requirement of a manufacturer can be more easily met.
On the basis of the above embodiment, the work order processing method further includes:
classifying the manufacturer business rules;
the basis of the classification includes:
collecting instructions, standard data, current network data, configuration data, checking rules, manufacturing rules and related accessories.
In the embodiment of the invention, the manufacturer service rules can be classified and then stored in processing the manufacturer service rules, and the classification basis can be classified according to the acquisition instruction, the standard data, the current network data, the configuration data, the check rule, the manufacturing rule and the accessories stored in association with the manufacturer service rules in the manufacturer service rules.
The embodiment of the invention classifies and stores the manufacturer service rules.
Fig. 2 is a work order processing apparatus provided in an embodiment of the present invention, including: a first obtaining module 201, a second obtaining module 202, and a generating module 203, wherein:
the first obtaining module 201 is configured to obtain work order information in the historical data, and obtain manufacturer type data and service type data in the work order information.
The second obtaining module 202 is configured to obtain execution instruction data corresponding to the work order information, and determine a corresponding manufacturer service rule according to the manufacturer type data, the service type data, and the execution instruction data.
And the generating module 203 is used for generating a corresponding program according to the manufacturer business rule and processing subsequent work order information through the program.
In one embodiment, the apparatus may further comprise:
and the receiving module is used for receiving the feedback result of the manufacturer corresponding to the subsequent work order information.
And the detection module is used for acquiring subsequent manufacturer type data and subsequent service type data of subsequent work order information when the feedback result is detected as fail feedback.
And the searching module is used for searching the corresponding manufacturer service rule according to the subsequent manufacturer type data and the subsequent service type data of the subsequent work order information and modifying the manufacturer service rule according to the failing feedback.
In one embodiment, the apparatus may further comprise:
and the third acquisition module is used for acquiring the processing flow of the work order information when the error modification does not exist in the manufacturer service rule, and detecting and modifying the error existing in the processing flow.
In one embodiment, the apparatus may further comprise:
and the fourth acquisition module is used for acquiring the group specification document and the province experience document and processing subsequent work order information by combining the group specification document and the province experience document through a program.
In one embodiment, the apparatus may further comprise:
the classification module is used for classifying the manufacturer service rules, and the classification basis comprises: collecting instructions, standard data, current network data, configuration data, checking rules, manufacturing rules and accessories.
For the specific limitations of the work order processing apparatus, reference may be made to the above limitations of the work order processing method, which are not described herein again. The modules in the work order processing device can be wholly or partially realized by software, hardware and a combination thereof. The modules can be embedded in a hardware form or independent from a processor in the computer device, and can also be stored in a memory in the computer device in a software form, so that the processor can call and execute operations corresponding to the modules.
Fig. 3 illustrates a physical structure diagram of an electronic device, which may include, as shown in fig. 3: a processor (processor)301, a memory (memory)302, a communication Interface (Communications Interface)303 and a communication bus 304, wherein the processor 301, the memory 302 and the communication Interface 303 complete communication with each other through the communication bus 304. The processor 301 may call logic instructions in the memory 302 to perform the following method: acquiring work order information in historical data, and acquiring manufacturer type data and service type data in the work order information; acquiring execution instruction data corresponding to the work order information, and determining a corresponding manufacturer service rule according to the manufacturer type data, the service type data and the execution instruction data; and generating a corresponding program according to the manufacturer service rule, and processing subsequent work order information through the program.
Furthermore, the logic instructions in the memory 302 may be implemented in software functional units and stored in a computer readable storage medium when sold or used as a stand-alone product. Based on such understanding, the technical solution of the present invention may be embodied in the form of a software product, which is stored in a storage medium and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes.
In another aspect, an embodiment of the present invention further provides a non-transitory computer-readable storage medium, on which a computer program is stored, where the computer program is implemented to perform the transmission method provided in the foregoing embodiments when executed by a processor, and for example, the method includes: acquiring work order information in historical data, and acquiring manufacturer type data and service type data in the work order information; acquiring execution instruction data corresponding to the work order information, and determining a corresponding manufacturer service rule according to the manufacturer type data, the service type data and the execution instruction data; and generating a corresponding program according to the manufacturer service rule, and processing subsequent work order information through the program.
The above-described embodiments of the apparatus are merely illustrative, and the units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.
Through the above description of the embodiments, those skilled in the art will clearly understand that each embodiment can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware. With this understanding in mind, the above-described technical solutions may be embodied in the form of a software product, which can be stored in a computer-readable storage medium such as ROM/RAM, magnetic disk, optical disk, etc., and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to execute the methods described in the embodiments or some parts of the embodiments.
Finally, it should be noted that: the above examples are only intended to illustrate the technical solution of the present invention, but not to limit it; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions of the embodiments of the present invention.
Claims (10)
1. A method of work order processing, the method comprising:
acquiring work order information in historical data, and acquiring manufacturer type data and service type data in the work order information;
acquiring execution instruction data corresponding to the work order information, and determining a corresponding manufacturer service rule according to the manufacturer type data, the service type data and the execution instruction data;
and generating a corresponding program according to the manufacturer service rule, and processing subsequent work order information through the program.
2. The work order processing method as claimed in claim 1, further comprising, after processing the subsequent work order information by said program:
receiving a feedback result of a manufacturer corresponding to the subsequent work order information;
when the feedback result is detected to be fail feedback, acquiring subsequent manufacturer type data and subsequent service type data of the subsequent work order information;
and searching a corresponding manufacturer service rule according to the subsequent manufacturer type data and the subsequent service type data of the subsequent work order information, and modifying the manufacturer service rule according to the failing feedback.
3. The method of work order processing as claimed in claim 2, wherein said modifying said vendor business rules based on said failure feedback further comprises:
and when the manufacturer business rule is not modified by errors, acquiring the processing flow of the work order information, and detecting and modifying the errors in the processing flow.
4. The work order processing method of claim 1, further comprising:
acquiring a group specification document and a provincial experience document;
the processing of subsequent work order information by the program includes:
and processing subsequent work order information by combining the group specification document and the provincial experience document through the program.
5. The work order processing method of claim 1, further comprising:
classifying the manufacturer business rules;
the basis of the classification includes:
collecting instructions, standard data, current network data, configuration data, checking rules, manufacturing rules and accessories.
6. A work order processing apparatus, comprising:
the first acquisition module is used for acquiring work order information in historical data and acquiring manufacturer type data and service type data in the work order information;
the second acquisition module is used for acquiring execution instruction data corresponding to the work order information and determining a corresponding manufacturer service rule according to the manufacturer type data, the service type data and the execution instruction data;
and the generating module is used for generating a corresponding program according to the manufacturer service rule and processing subsequent work order information through the program.
7. The work order processing apparatus of claim 6, further comprising:
the receiving module is used for receiving a feedback result of a manufacturer corresponding to the subsequent work order information;
the detection module is used for acquiring subsequent manufacturer type data and subsequent service type data of the subsequent work order information when the feedback result is detected as failing feedback;
and the searching module is used for searching a corresponding manufacturer service rule according to the subsequent manufacturer type data and the subsequent service type data of the subsequent work order information and modifying the manufacturer service rule according to the failing feedback.
8. The work order processing apparatus of claim 6, further comprising:
and the third acquisition module is used for acquiring the processing flow of the work order information when no error modification exists in the manufacturer service rule, and detecting and modifying the error existing in the processing flow.
9. An electronic device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the steps of the work order processing method according to any of claims 1 to 5 are implemented when the program is executed by the processor.
10. A non-transitory computer readable storage medium, on which a computer program is stored, the computer program, when being executed by a processor, implementing the steps of the work order processing method according to any one of claims 1 to 5.
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| CN202010260017.6A CN111507682A (en) | 2020-04-03 | 2020-04-03 | Work order processing method and device |
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| CN202010260017.6A CN111507682A (en) | 2020-04-03 | 2020-04-03 | Work order processing method and device |
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| US20170011312A1 (en) * | 2015-07-07 | 2017-01-12 | Tyco Fire & Security Gmbh | Predicting Work Orders For Scheduling Service Tasks On Intrusion And Fire Monitoring |
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Application publication date: 20200807 |