CN111476538A - Service processing method and service processing system - Google Patents

Service processing method and service processing system Download PDF

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Publication number
CN111476538A
CN111476538A CN202010262308.9A CN202010262308A CN111476538A CN 111476538 A CN111476538 A CN 111476538A CN 202010262308 A CN202010262308 A CN 202010262308A CN 111476538 A CN111476538 A CN 111476538A
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service
information
target
self
background system
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刘伟韡
孙炎森
徐晓剑
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China Citic Bank Corp Ltd
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China Citic Bank Corp Ltd
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Priority to CN202010262308.9A priority Critical patent/CN111476538A/en
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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
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    • G06Q10/103Workflow collaboration or project management
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F21/00Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
    • G06F21/30Authentication, i.e. establishing the identity or authorisation of security principals
    • G06F21/31User authentication
    • G06F21/32User authentication using biometric data, e.g. fingerprints, iris scans or voiceprints
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F21/00Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
    • G06F21/30Authentication, i.e. establishing the identity or authorisation of security principals
    • G06F21/45Structures or tools for the administration of authentication
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06KGRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
    • G06K17/00Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations
    • G06K17/0022Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations arrangements or provisious for transferring data to distant stations, e.g. from a sensing device
    • G06K17/0025Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations arrangements or provisious for transferring data to distant stations, e.g. from a sensing device the arrangement consisting of a wireless interrogation device in combination with a device for optically marking the record carrier
    • GPHYSICS
    • G07CHECKING-DEVICES
    • G07FCOIN-FREED OR LIKE APPARATUS
    • G07F19/00Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • GPHYSICS
    • G07CHECKING-DEVICES
    • G07FCOIN-FREED OR LIKE APPARATUS
    • G07F19/00Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • G07F19/20Automatic teller machines [ATMs]
    • G07F19/211Software architecture within ATMs or in relation to the ATM network

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Abstract

The application provides a business processing method and a business processing system, which are applied to the technical field of computers, wherein in the method, target terminal equipment acquires a service list from a background system through acquired equipment information, and sends target services selected by a user based on the service list and information for handling the target services to the background system through the target terminal equipment, and then the information is forwarded to self-service equipment by the background system for business handling, so that the information collecting capacity of the self-service equipment can be expanded, and the user experience is improved.

Description

Service processing method and service processing system
Technical Field
The present application relates to the field of computer technologies, and in particular, to a service processing method and a service processing system.
Background
The bank self-service equipment is special equipment for providing self-service handling of bank affairs for users, such as an intelligent teller machine, a self-service teller machine and the like. Compared with the traditional mode of manually processing all transaction requests, the bank self-service equipment can save a part of manpower and improve the processing efficiency of common services.
However, the existing self-service equipment has the problems that the transmission content and information depend on the peripheral equipment of the self-service equipment, and the collection information is limited.
Disclosure of Invention
The application provides a business processing method and a business processing system, which expand the information collecting capacity of self-service equipment and improve the user experience, and adopts the following technical scheme:
in a first aspect, a business processing method is provided, which is applied to a business processing system, the business processing system includes a target terminal device, a background system and a self-service device, the method includes,
scanning a two-dimensional code or a bar code preset by the self-service equipment through the target terminal equipment, acquiring equipment information of the self-service equipment, and sending a service information request to the background system, wherein the service information request comprises the equipment information of the self-service equipment;
determining a service information list of the self-service equipment based on the received service information request sent by the target terminal equipment through a background system, and sending the service information list to the target terminal equipment;
receiving a service information list sent by a background system through target terminal equipment, sending target service information selected by a target user based on the service information list and information required for handling target service to the background system;
receiving target service information sent by target terminal equipment and information required for handling the target service through a background system and sending the information to self-service equipment;
the self-service equipment is used for business transaction based on the received target service information and information required for transaction of the target service.
Optionally, the information required for transacting the business to be transacted includes at least one of:
information collected or input through a target terminal;
and the target terminal device prestores the relevant information of the user.
Optionally, the method further comprises:
sending identity authentication information of a target user to the background system through the target terminal equipment;
sending the received identity authentication information of the target user sent by the target terminal equipment to the self-service equipment through the background system;
performing target user identity authentication by the self-service equipment based on the received identity authentication information of the target user sent by the background system;
and the identity authentication of the target user is carried out before the target terminal equipment sends the selected target service information and the information required by handling the target service to the background system.
Optionally, the method further comprises:
sending identity authentication information of a target user to the background system through the target terminal equipment;
performing identity authentication based on the received identity authentication information of the target user, which is sent by the target terminal equipment, through the background system;
the identity authentication of the target user is carried out before the target terminal equipment sends the selected target service information and the information required by handling the target service to the background system;
the information required for transacting the target service comprises account information of the user.
In a second aspect, a service processing system is provided, where the service system includes a target terminal device, a self-service device, and a background system, and the system includes:
the target terminal device is used for scanning a two-dimensional code or a bar code preset by the self-service device, acquiring device information of the self-service device, and sending a service information request to the background system, wherein the service information request comprises the device information of the self-service device;
the background system is used for determining a service information list of the self-service equipment based on the received service information request sent by the target terminal equipment and sending the service information list to the target terminal equipment;
the target terminal equipment is also used for receiving a service information list sent by the background system, sending target service information selected by a user based on the service information list and information required for handling the target service to the background system;
the background system is also used for receiving target service information sent by the target terminal equipment and sending information required by handling the target service to the self-service equipment;
the self-service equipment is used for conducting business handling based on the received target service information and information required by handling the target service.
Optionally, the information required for transacting the service to be transacted includes at least one of:
information collected or input through the target terminal;
and the target terminal device prestores the relevant information of the user.
Optionally, the system further comprises:
the target terminal equipment is used for sending the identity authentication information of the target user to the background system;
the background system is used for sending the received identity authentication information of the target user sent by the target terminal equipment to the self-service equipment;
the self-service equipment performs target user identity authentication based on the received identity authentication information of the target user sent by the background system;
and the identity authentication of the target user is carried out before the target terminal equipment sends the selected target service information and the information required by handling the target service to the background system.
Optionally, the system further comprises:
the target terminal equipment is used for sending the identity authentication information of the target user to the background system;
the background system carries out identity authentication based on the received identity authentication information of the target user sent by the target terminal equipment;
the identity authentication of the target user is carried out before the target terminal equipment sends the selected target service information and the information required by handling the target service to the background system;
the information required for transacting the target service comprises account information of the user.
According to the method and the system, the target terminal device obtains the service list from the background system through the obtained device information, the target service selected by the user based on the service list and the information of the transacted target service are sent to the background system through the target terminal device, and then the information is forwarded to the self-service device by the background system to transact the service, so that the capability of the self-service device for collecting the information can be expanded, and the user experience is improved.
Additional aspects and advantages of the present application will be set forth in part in the description which follows and, in part, will be obvious from the description, or may be learned by practice of the present application.
Drawings
The foregoing and/or additional aspects and advantages of the present application will become apparent and readily appreciated from the following description of the embodiments, taken in conjunction with the accompanying drawings of which:
fig. 1 is a schematic structural diagram of a service processing system according to an embodiment of the present application;
fig. 2 is a schematic flowchart of a service processing method according to an embodiment of the present application;
fig. 3 is an interaction diagram of a service processing system according to an embodiment of the present application.
Detailed Description
Reference will now be made in detail to the embodiments of the present application, examples of which are illustrated in the accompanying drawings, wherein like or similar reference numerals refer to the same or similar elements or elements having the same or similar function throughout. The embodiments described below with reference to the drawings are exemplary only for the purpose of explaining the present application and are not to be construed as limiting the present application.
As used herein, the singular forms "a", "an" and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise. It will be further understood that the terms "comprises" and/or "comprising," when used in this specification, specify the presence of stated features, integers, steps, operations, elements, and/or components, but do not preclude the presence or addition of one or more other features, integers, steps, operations, elements, components, and/or groups thereof. As used herein, the term "and/or" includes all or any element and all combinations of one or more of the associated listed items.
To make the objects, technical solutions and advantages of the present application more clear, embodiments of the present application will be described in further detail below with reference to the accompanying drawings.
The following describes the technical solutions of the present application and how to solve the above technical problems with specific embodiments. The following several specific embodiments may be combined with each other, and details of the same or similar concepts or processes may not be repeated in some embodiments. Embodiments of the present application will be described below with reference to the accompanying drawings.
Example one
An embodiment of the present application provides a service processing system, as shown in fig. 1, the service processing system may include a target terminal device 101, a self-service device 103, and a background system 102:
the target terminal device 101 is configured to scan a two-dimensional code or a barcode preset by the self-service device 103, acquire device information of the self-service device, and send a service information request to the background system, where the service information request includes the device information of the self-service device;
the target terminal device may be a mobile phone, a PAD, or the like, and the self-service device may be a business self-service device of a financial institution such as a bank, or a government affair business self-service device, which is not specifically limited herein. The preset two-dimensional code or bar code can be displayed on a screen of the self-service equipment, and the equipment ID information of the self-service equipment can be acquired by scanning the two-dimensional code or bar code. The service information request is used for acquiring what kind of service is handled by the self-service equipment, wherein in a specific application scene, various self-service equipment can be provided, and different services handled by different self-service equipment are different.
The background system 102 is configured to determine a service information list of the self-service device based on the received service information request sent by the target terminal device, and send the service information list to the target terminal device;
the background system stores information that each self-service device can handle services, and a service information list of the services handled by the corresponding self-service device can be obtained through the device information of the corresponding self-service device.
The target terminal device 101 is further configured to receive a service information list sent by the background system, and send target service information selected by a user based on the service information list and information required for handling the target service to the background system;
wherein the information required for transacting the service to be transacted includes but is not limited to at least one of the following: information collected or input through the target terminal, such as image information collected through a camera device, such as information input through a physical keyboard or a virtual keyboard, a touch screen and the like; the target terminal device may be a device that stores information related to a user, such as a file that the user copies to the target terminal device in a certain manner, such as a file that is received and stored by the user and sent by another user through a communication technology, such as a file that the user searches for network storage through the target terminal device.
The background system 102 is further configured to receive the target service information sent by the target terminal device and send information required for handling the target service to the self-service device;
the target terminal device is connected with the self-service device through the background system, and the problem of expansion of information collected by the self-service device is solved.
The self-service device 103 is configured to perform service transaction based on the received target service information and information required for transacting the target service.
The embodiment of the application provides a business processing system, in the embodiment of the application, a target terminal device obtains a service list from a background system through obtained device information, target services selected by a user based on the service list and information for handling the target services are sent to the background system through the target terminal device, and then the background system forwards the information to a self-service device for business handling, so that the capacity of collecting information by the self-service device can be expanded, and the user experience is improved.
The embodiment of the present application provides a possible implementation manner, and the system further includes:
the target terminal device 101 is configured to send identity authentication information of a target user to the background system 102;
the background system 102 is configured to send the received identity authentication information of the target user sent by the target terminal device 101 to the self-service device 103;
the self-service equipment 103 performs target user identity authentication based on the received identity authentication information of the target user sent by the background system 102;
the target user identity authentication is performed before the target terminal device 101 sends the selected target service information and the information required for handling the target service to the background system.
The identity authentication information can be acquired through target terminal equipment, such as face image information and fingerprint information, and can also be other biological characteristic information; the identity authentication information may also be account number and password information input by the user. And then, comparing the identity authentication information with corresponding identity authentication information prestored in the self-service equipment to determine whether the identity authentication passes.
For the embodiment of the application, the identity authentication information is acquired through the target terminal equipment for identity authentication, so that the problem of identity authentication of a target user is solved, the identity authentication can be realized without transforming the existing self-service equipment, and the problem of limited information acquisition capacity in stock self-service equipment is solved.
The embodiments of the present application provide a possible implementation manner, and in particular,
the target terminal device 101 is configured to send identity authentication information of a target user to the background system 102;
the background system 102 performs identity authentication based on the received identity authentication information of the target user sent by the target terminal device 101;
the target user identity authentication is performed before the target terminal device 101 sends the selected target service information and information required for transacting the target service to the background system 102;
the information required for transacting the target service comprises account information of the user. The account information can be used to determine to perform business processing on the target user.
For the embodiment of the application, the identity authentication information is acquired through the target terminal equipment for identity authentication, so that the problem of identity authentication of a target user is solved, the identity authentication can be realized without transforming the existing self-service equipment, and the problem of limited information acquisition capacity in stock self-service equipment is solved.
For better understanding of the business processing system of the present invention, fig. 3 shows an interaction diagram of the business processing system of the present application, and specifically,
1. a user opens a corresponding APP of a target terminal device, and scans a two-dimensional code on a self-service device interface, wherein the two-dimensional code comprises characteristic information such as a serial number of the device;
2. a user submits the characteristics of a device serial number and the like needing to be synchronized to a background system through a target terminal device APP to request for sending service information;
3. the background system pushes a list capable of handling the service to the target terminal equipment;
4. the user can complete identity authentication, keyboard input and file transmission (pictures, audios, videos, files and the like) in the APP of the target terminal equipment;
5. the background system transmits the keyboard input and the file transmission (pictures, audios and videos, files and the like) of the target terminal equipment to the self-service equipment;
6. the self-service system performs business processing based on the received information to complete operation
7. And the background system feeds back the service processing result information to the target terminal equipment.
It should be noted that the above description of steps is merely exemplary and not limiting.
Example two
Fig. 2 is a service processing method provided in an embodiment of the present application, and is applied to a service processing system, where the service processing system includes a target terminal device, a background system, and a self-service device, and includes:
step S101, scanning a two-dimensional code or a bar code preset by self-service equipment through target terminal equipment, acquiring equipment information of the self-service equipment, and sending a service information request to the background system, wherein the service information request comprises the equipment information of the self-service equipment;
step S102, determining a service information list of the self-service equipment based on a received service information request sent by the target terminal equipment through a background system, and sending the service information list to the target terminal equipment;
step S103, receiving a service information list sent by the background system through the target terminal equipment, sending target service information selected by a target user based on the service information list and information required for transacting the target service to the background system;
step S104, receiving the target service information sent by the target terminal equipment and information required for handling the target service through a background system, and sending the information to the self-service equipment;
and step S105, the self-service equipment is used for business transaction based on the received target service information and the information required for transaction of the target service.
Wherein the information required for transacting the service to be transacted includes but is not limited to at least one of the following: information collected or input through the target terminal, such as image information collected through a camera device, such as information input through a physical keyboard or a virtual keyboard, a touch screen and the like; the target terminal device may be a device that stores information related to a user, such as a file that the user copies to the target terminal device in a certain manner, such as a file that is received and stored by the user and sent by another user through a communication technology, such as a file that the user searches for network storage through the target terminal device.
The embodiment of the application provides a service processing method, in the embodiment of the application, a target terminal device obtains a service list from a background system through obtained device information, target services selected by a user based on the service list and information for handling the target services are sent to the background system through the target terminal device, and then the background system forwards the information to a self-service device for service handling, so that the capability of the self-service device for collecting information can be expanded, and the user experience is improved. The embodiment of the present application provides a possible implementation manner, and further, the method further includes:
sending identity authentication information of a target user to the background system through the target terminal equipment;
sending the received identity authentication information of the target user sent by the target terminal equipment to the self-service equipment through the background system;
performing target user identity authentication by the self-service equipment based on the received identity authentication information of the target user sent by the background system;
and the identity authentication of the target user is carried out before the target terminal equipment sends the selected target service information and the information required by handling the target service to the background system.
For the embodiment of the application, the identity authentication information is acquired through the target terminal equipment for identity authentication, so that the problem of identity authentication of a target user is solved, the identity authentication can be realized without transforming the existing self-service equipment, and the problem of limited information acquisition capacity in stock self-service equipment is solved.
The embodiment of the application provides a possible implementation manner, and further, the method further includes:
the target terminal equipment is used for sending the identity authentication information of the target user to the background system;
the background system carries out identity authentication based on the received identity authentication information of the target user sent by the target terminal equipment;
the identity authentication of the target user is carried out before the target terminal equipment sends the selected target service information and the information required by handling the target service to the background system;
the information required for transacting the target service comprises account information of the user.
For the embodiment of the application, the identity authentication information is acquired through the target terminal equipment for identity authentication, so that the problem of identity authentication of a target user is solved, the identity authentication can be realized without transforming the existing self-service equipment, and the problem of limited information acquisition capacity in stock self-service equipment is solved.
The service processing method of this embodiment may be used for the service processing bear of the above embodiments, and the implementation principles thereof are similar, and are not described herein again.
It should be understood that, although the steps in the flowcharts of the figures are shown in order as indicated by the arrows, the steps are not necessarily performed in order as indicated by the arrows. The steps are not performed in the exact order shown and may be performed in other orders unless explicitly stated herein. Moreover, at least a portion of the steps in the flow chart of the figure may include multiple sub-steps or multiple stages, which are not necessarily performed at the same time, but may be performed at different times, which are not necessarily performed in sequence, but may be performed alternately or alternately with other steps or at least a portion of the sub-steps or stages of other steps.
The foregoing is only a partial embodiment of the present application, and it should be noted that, for those skilled in the art, various modifications and decorations can be made without departing from the principle of the present application, and these modifications and decorations should also be regarded as the protection scope of the present application.

Claims (8)

1. A business processing system, the business system includes target terminal device, self-service equipment and backstage system, characterized by that, includes:
the target terminal device is used for scanning a two-dimensional code or a bar code preset by the self-service device, acquiring device information of the self-service device, and sending a service information request to the background system, wherein the service information request comprises the device information of the self-service device;
the background system is used for determining a service information list of the self-service equipment based on the received service information request sent by the target terminal equipment and sending the service information list to the target terminal equipment;
the target terminal device is also used for receiving a service information list sent by the background system, sending target service information selected by a user based on the service information list and information required for handling the target service to the background system;
the background system is also used for receiving the target service information sent by the target terminal equipment and sending the information required for handling the target service to the self-service equipment;
and the self-service equipment is used for carrying out business handling based on the received target service information and the information required by handling the target service.
2. The method of claim 1, wherein the information required to transact the business comprises at least one of:
information collected or input through the target terminal;
and the target terminal device prestores the relevant information of the user.
3. The system of claim 1, further comprising:
the target terminal equipment is used for sending the identity authentication information of the target user to the background system;
the background system is used for sending the received identity authentication information of the target user sent by the target terminal equipment to the self-service equipment;
the self-service equipment performs target user identity authentication based on the received identity authentication information of the target user sent by the background system;
and the identity authentication of the target user is carried out before the target terminal equipment sends the selected target service information and the information required by handling the target service to the background system.
4. The method of claim 1, wherein the system further comprises:
the target terminal equipment is used for sending the identity authentication information of the target user to the background system;
the background system carries out identity authentication based on the received identity authentication information of the target user sent by the target terminal equipment;
the identity authentication of the target user is carried out before the target terminal equipment sends the selected target service information and the information required by handling the target service to the background system;
the information required for transacting the target service comprises account information of the user.
5. A business processing method is applied to a business processing system, the business processing system comprises a target terminal device, a background system and a self-service device, and the business processing method is characterized by comprising the following steps:
scanning a two-dimensional code or a bar code preset by self-service equipment through target terminal equipment, acquiring equipment information of the self-service equipment, and sending a service information request to the background system, wherein the service information request comprises the equipment information of the self-service equipment;
determining a service information list of the self-service equipment based on the received service information request sent by the target terminal equipment through a background system, and sending the service information list to the target terminal equipment;
receiving a service information list sent by the background system through the target terminal equipment, sending target service information selected by a target user based on the service information list and information required for handling the target service to the background system;
receiving the target service information sent by the target terminal equipment and information required for handling the target service through a background system, and sending the information to the self-service equipment;
the self-service equipment is used for business handling based on the received target service information and the information required for handling the target service.
6. The method of claim 5, wherein the information required to transact the business comprises at least one of:
information collected or input through the target terminal;
and the target terminal device prestores the relevant information of the user.
7. The system of claim/5, wherein the method further comprises:
sending identity authentication information of a target user to the background system through the target terminal equipment;
sending the received identity authentication information of the target user sent by the target terminal equipment to the self-service equipment through the background system;
performing target user identity authentication by the self-service equipment based on the received identity authentication information of the target user sent by the background system;
and the identity authentication of the target user is carried out before the target terminal equipment sends the selected target service information and the information required by handling the target service to the background system.
8. The method of claim 5, further comprising:
sending identity authentication information of a target user to the background system through the target terminal equipment;
performing identity authentication based on the received identity authentication information of the target user, which is sent by the target terminal equipment, through the background system;
the identity authentication of the target user is carried out before the target terminal equipment sends the selected target service information and the information required by handling the target service to the background system;
the information required for transacting the target service comprises account information of the user.
CN202010262308.9A 2020-04-06 2020-04-06 Service processing method and service processing system Pending CN111476538A (en)

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CN112200654A (en) * 2020-09-15 2021-01-08 中信银行股份有限公司 Service method, client, system, electronic device and readable storage medium
CN115240334A (en) * 2022-08-29 2022-10-25 广州卓腾科技有限公司 Certificate handling method, system and medium based on self-service certificate handling equipment

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Application publication date: 20200731