CN111429263A

CN111429263A - Information interaction method, device, server and system for robot

Info

Publication number: CN111429263A
Application number: CN202010199475.3A
Authority: CN
Inventors: 代品宣; 黄华; 周院平; 孙信中; 矫人全
Original assignee: Nanjing Aoto Electronics Co ltd
Current assignee: Nanjing Aoto Electronics Co ltd
Priority date: 2019-12-11
Filing date: 2020-03-20
Publication date: 2020-07-17
Anticipated expiration: 2040-03-20
Also published as: CN111429263B

Abstract

The invention relates to an information interaction method, system and device of a robot and a server thereof. The robot carries out information interaction with the network point terminal equipment through the remote server and the intermediate server. The intermediate server participates in establishing a communication link, performs time coding on the screened proper content, and instructs network terminal equipment to switch display content. The remote server participates in establishing a communication link, calls client information, client classification, client characteristics and screened suitable contents and matched corpora. And a third party worker can supervise and control the robot through the remote server. The robot explains the content displayed on the screen of the website terminal equipment by playing the matched corpora. The application of the invention improves the working efficiency and working accuracy of the robot, so that the robot can provide services with richer contents and more accurate contents for clients, and the working efficiency and working effect of the website terminal equipment are improved.

Description

Information interaction method, device, server and system for robot

Technical Field

The invention relates to the field of robots, in particular to a method, a device, a server and a system for information interaction of a robot.

Background

The intelligent bank outlets are based on the traditional bank business, and help the bank to optimize and innovate the business process through the mobile network and the intelligent equipment, so that the communication and the contact with customers are enhanced, the business efficiency of the bank is improved, and the cost and the risk are reduced.

The intelligent bank outlets are provided with interactive advertising screens, precious metal 3D display cabinets, map house watching screens, sky curtains, access gates and other intelligent bank equipment. The bank robot is a key device of an intelligent bank outlet, and the robot can automatically plan a moving path according to map information stored in the robot or obtain an external environment signal according to a sensor, and move to a target point along the path without manual intervention. At the robot tour in-process, robot and wisdom bank equipment interconnection intercommunication, intelligent interaction have constructed a neotype wisdom bank website marketing system, have improved bank customer's vision sense organ and scientific and technological experience, let the bank website open the wisdom mode, promote website achievement.

The prior art discloses a robot interaction method and a system, wherein the robot interaction method comprises the following steps: the service request triggered by the user comprises an identification of the interactive service selected by the user; serving the corresponding relation of the information acquisition modes according to the identification; activating an information acquisition mode corresponding to the identification of the interactive service selected by the user; acquiring interactive information of a user in an activated information acquisition mode; the robot processes the interactive information to complete the service request. The application requirement of user interaction is realized through the robot, and the use mode of the robot is expanded. The robot is used as an information interaction main body, and the receiving module, the activating module, the obtaining module and the processing module are all arranged in the robot, are not provided with slave equipment and are combined to be applied to a scene of an intelligent bank.

The prior art also discloses a headquarters collaborative operation management center, a user online system, a city financial system, a living API integrated system and a bank branch online management system, which can realize the online marketing and the mobile marketing of the bank branch, supplement the traditional bank management channel, realize the novel mode of acquiring customers, enable the bank to get rid of the existing development bottleneck and bring the preparation of software and hardware for the new financial era. The system is wide, and the technical problems that the interaction data volume is large, the number of data interaction servers and website terminal equipment is large, and the carrying load is limited due to various working types, deep content levels and complex logic relations between the robot and the website terminal equipment are not solved. The prior art fails to realize intelligent interaction between the robot and the intelligent bank hall equipment and accurate marketing to bank customers in the bank daily outlets, so the intelligent robot is not suitable for daily work scenes of the intelligent bank outlets.

Disclosure of Invention

Aiming at the technical problems, the invention aims to provide a robot information interaction method, a device, a server and a system in order to overcome the defects and shortcomings in the prior art. The robot carries out information interaction with the network point terminal equipment through the remote server and the intermediate server. The intermediate server participates in establishing a communication link, performs time coding on the screened proper content, and instructs network terminal equipment to switch display content. The remote server participates in establishing a communication link, calls client information, client classification, client characteristics and the screened proper content, and screens the matched corpora of the proper content. The third-party staff can supervise and control the robot through the remote server, and explain the content displayed on the screen of the terminal equipment of the website through playing the configured corpora. Through reasonable division of labor, the working efficiency and working accuracy of the robot are improved, and the working efficiency and working effect of the network point terminal equipment are improved.

In order to achieve the purpose, the invention adopts the following technical scheme:

in a first aspect, an embodiment of the present application provides an information interaction method for a robot, including:

step 1, the robot collects face information of visiting clients by a camera and sends the face information to a remote server, receives client information called by the remote server, prompts client selection by client classification, client characteristics and screened suitable contents, and simultaneously sends the face information to an intermediate server;

step 2, the robot receives a selection result sent by a client and sends the selection result to the remote server, meanwhile, the robot sends an instruction for establishing a communication link with the terminal equipment of the website to the intermediate server, and the remote server establishes a communication link with the terminal equipment of the website through the intermediate server;

step 3, the robot receives the instruction of the website terminal equipment, judges whether the instruction content is to guide the client to the appointed position, if so, the robot guides the client to the appointed position, and then enters the next step, and if not, the robot directly enters the next step;

step 4, the robot calls an interface opened by the website terminal equipment according to a communication protocol to acquire the screened proper content in the website terminal equipment after time coding is carried out by the intermediate server;

and 5, the robot receives and plays the matched corpora which are screened out by the remote server and are suitable for the content, and instructs the website terminal equipment to play synchronously or play in a delayed manner according to the time code and the setting through the intermediate server.

Preferably, the method for guiding a customer to a specified position by the robot in the step 3 comprises:

the robot leads the client to tour to a specified position;

the robot judges whether the target position point is safe and reachable;

if yes, the robot in the step 4 calls an interface opened by the website terminal equipment according to a communication protocol to acquire the screened suitable content in the website terminal equipment after time coding is performed by the intermediate server;

if not, the robot selects a second position point and judges whether the second position point is safe and reachable;

if not, the robot stops in place, the robot calls an interface opened by the website terminal equipment according to a communication protocol to acquire the screened suitable content in the website terminal equipment after time coding is performed by the intermediate server.

Preferably, the screened suitable content includes an advertisement program; the website terminal equipment is intelligent bank website terminal equipment.

In a second aspect, an embodiment of the present application provides an information interaction method for a remote server, where the method includes:

step 1, a remote server displays a conversation between a client and a robot; the customer may be a bank customer;

step 2, the remote server displays the face information of the client collected by the robot, and calls the client information, the client classification, the client characteristics and the screened suitable contents;

step 3, the remote server sends the client information, the client classification, the client characteristics and the screened suitable contents to the robot;

step 4, the remote server sends the screened matched linguistic data suitable for the content to the robot;

step 5, after the robot plays the matched corpus, the remote server instructs the robot to inquire whether the client has the intention of selecting another screened suitable content again, and if so, the next step is carried out; if not, ending the service;

and 6, the remote server provides service contents which are possibly needed by the client to the robot for the client to select, and receives a selection result sent by the robot.

In a third aspect, an embodiment of the present application provides an information interaction method for an intermediate server, where the method includes:

step 1, an intermediate server receives an instruction sent by a robot to establish a communication link with a network node terminal device, sends an instruction of opening a calling interface to the network node terminal device, and establishes and operates the communication link of the robot, the intermediate server and the network node terminal device;

step 2, the intermediate server receives client information, client classification, client characteristics and screened suitable contents from the robot;

step 3, the intermediate server carries out time coding on the screened proper content and sends the screened proper content subjected to the time coding to the website terminal equipment;

and 4, the intermediate server sends an instruction to the network terminal equipment to switch the display content of the network terminal equipment.

Preferably, the method for operating a communication link of a robot, an intermediate server, and a mesh point terminal device includes:

step 1, when the intermediate server is started, using a TCP Client to connect terminal service; before that, the network node terminal equipment starts TCP Server service;

step 2, when the intermediate Server is started, starting a Web Socket Server service, and when the robot is started, connecting the intermediate Server by using a Websocket Client;

step 3, the intermediate server circularly monitors the issued screen switching instruction request and distributes the screen switching instruction request to different intelligent bank terminal devices according to the device type;

step 4, the intermediate server receives an instruction execution result returned by the network point terminal equipment, the intermediate server returns the instruction execution result to the robot according to the communication link, and the robot uploads the instruction execution result to the remote server;

step 5, the intermediate server receives a command for calling the robot from the terminal equipment of the website, informs the robot to move to a target position point according to the communication link, and broadcasts the content under the control of the remote server after the robot moves to the target position point; the website terminal equipment comprises an interactive screen.

In a fourth aspect, an embodiment of the present application provides an information interaction method for a website terminal device, where the method includes:

step 1, receiving an instruction which is transmitted by an intermediate server and is sent from a remote server to establish a communication link with a network point terminal device;

step 2, receiving the screened proper content which is sent by the intermediate server and subjected to time coding;

step 3, instructing the robot to judge whether the instruction content guides the client to the specified position;

step 4, receiving an interface opened by the robot calling the website terminal equipment according to a communication protocol, and sending the screened suitable content after the time coding to the robot through a remote server;

and 5, receiving an instruction of the intermediate server, and switching display contents of the network point terminal equipment.

Preferably, the information interaction method of the website terminal equipment is characterized in that the website terminal equipment comprises screen interaction equipment and multi-dimensional display equipment which are advertisement display equipment, the safety interaction equipment is intelligent electrical equipment in a smart bank scene, the website terminal equipment is smart bank website terminal equipment, player software used by the website terminal equipment is hybrid development of HTM L front end and Web Browser controls of Win Form, and the player is used for loading an HTM L webpage to achieve advertisement display of bank financing products.

In a fifth aspect, an embodiment of the present application provides an information interaction apparatus for a robot, where the apparatus includes:

the acquisition module is used for acquiring the face information of the visiting client and sending the face information to the remote server;

the receiving and sending module is used for sending the acquired face information of the visiting client to the remote server and receiving the client information, client classification, client characteristics and screened suitable contents called by the remote server; receiving a selection result sent by a client; sending the selection result to a remote server; calling the opened calling interface in the website terminal equipment to acquire the time code of the playing content of the website terminal equipment; receiving the matched corpora of the screened proper contents from the remote server;

the judging module is used for judging whether the screened proper content needs to guide the client to a specified position;

a processor to run an Android system; according to the time code and the screened proper content in the network terminal equipment, synchronous playing or delayed playing is carried out according to setting; driving an interactive screen for human-computer interaction;

the time management module is used for synchronously playing the screened suitable contents in the network terminal equipment according to the time codes or carrying out delayed playing according to setting; driving an interactive screen for human-computer interaction;

the storage module is used for storing the screened matched linguistic data suitable for the content;

the motion module is used for driving the rotating speed and the coordination direction of a universal wheel positioned on the motion chassis;

the voice recognition module is used for recognizing the voice in the man-machine conversation;

the face recognition module is used for recognizing the face attribute of the client;

the sound input and output module is used for controlling the loudspeaker to be used for the robot to broadcast the linguistic data and/or make sound; the sound input is performed by a microphone.

In a sixth aspect, an embodiment of the present application provides an information interaction apparatus for a remote server, where the apparatus includes:

the display module is used for displaying the conversation between the client and the robot; displaying the face information of the client collected by the robot;

the calculation analysis module is used for carrying out customer classification on the called customer information and screening out proper contents according to customer characteristics;

the processor is used for calling the customer information; after the robot plays the matched corpus, the robot is indicated to inquire whether the client has the intention of selecting another screened suitable content again;

the transceiver module is used for sending the screened suitable contents to the robot; the matched linguistic data which are screened out and suitable for the content are also sent; the robot is also used for receiving a selection result sent by the robot;

and the selection module is used for providing service contents which may be required by the client for the selection of the client.

In a seventh aspect, an embodiment of the present application provides an information interaction apparatus for an intermediate server, where the apparatus includes:

the processor is used for forming an instruction of opening a calling interface sent to the network point terminal equipment; forming an instruction which is sent to the website terminal equipment and used for switching the display content of the website terminal equipment;

the receiving and sending module is used for receiving an instruction sent by the remote server to establish a communication link with the network point terminal equipment; sending an instruction of opening a calling interface to the network point terminal equipment; receiving the screened suitable content transmitted from a remote server; sending the screened suitable content subjected to the time coding to the website terminal equipment; sending an instruction to the network terminal equipment to switch the display content of the network terminal equipment;

the storage module is used for screening out the suitable content transmitted from the remote server; the matched linguistic data which are screened out and suitable for the content are stored;

the calculation module is used for carrying out time coding on the screened proper content;

and the communication module is used for establishing and operating a communication link of the robot, the intermediate server and the website terminal equipment.

In an eighth aspect, an embodiment of the present application provides an information interaction apparatus for a website terminal device, where the apparatus includes:

the receiving and sending module is used for receiving an instruction of opening a calling interface sent by the intermediate server; transmitting a time code of the played content to the robot; receiving an instruction of an intermediate server for establishing a communication link of the robot, the intermediate server and the network point terminal equipment; receiving an instruction sent by an intermediate server for switching display contents of the website terminal equipment;

the processor is used for receiving the calling interface which is opened by the robot calling and receiving the display content of the terminal equipment of the network point switched by the instruction sent by the execution intermediate server; executing an instruction for establishing a communication link of the robot, the intermediate server and the network point terminal equipment;

the system comprises a playing module, a display module and a display module, wherein the playing module is used for mixed development of a Web Browser control with HTM L front end and Win Form as player software, and the player is used for loading an HTM L webpage and realizing advertisement display of bank financing products;

the storage module is used for storing the screened proper content;

and the display control module is used for displaying the playing content, including displaying or showing on the screen interaction equipment and/or the advertisement showing equipment.

In a ninth aspect, an embodiment of the present application provides a robot, including: the information interaction device of the robot; or the information interaction method of the robot is realized.

In a tenth aspect, an embodiment of the present application provides an intermediate server, where the intermediate server includes: the information interaction device of the intermediate server; or the information interaction method of the intermediate server is realized.

In an eleventh aspect, an embodiment of the present application provides a remote server, where the server includes: the information interaction device of the remote server; or the information interaction method of the remote server is realized.

In a twelfth aspect, an embodiment of the present application provides a mesh point terminal device, where the mesh point terminal device includes: the information interaction device of the network point terminal equipment; or the information interaction method of the network point terminal equipment is realized.

In a thirteenth aspect, the present application provides a remote server, which includes a processor and a machine-readable storage medium, where the machine-readable storage medium stores machine-executable instructions capable of being executed by the processor, and when the machine-readable storage medium is called and executed by the processor, the processor-executable instructions cause the processor to implement an information interaction method of the remote server according to the present application.

In a fourteenth aspect, embodiments of the present application provide an intermediate server comprising a processor and a machine-readable storage medium storing machine-executable instructions executable by the processor, the processor-executable instructions, when invoked and executed by the processor, causing the processor to: the information interaction method of the intermediate server is realized.

In a fifteenth aspect, an embodiment of the present application provides an information interaction system for a robot, including: the robot information interaction device, the remote server information interaction device, the intermediate server information interaction device and the website terminal equipment information interaction device.

From the above, the invention relates to an information interaction method, system and device of a robot and a server thereof. The robot carries out information interaction with the network point terminal equipment through the remote server and the intermediate server. The intermediate server participates in establishing a communication link, performs time coding on the screened proper content, and instructs network terminal equipment to switch display content. The remote server participates in establishing a communication link, calls client information, client classification, client characteristics and screened suitable contents and matched corpora. And a third party worker can supervise and control the robot through the remote server. The robot explains the content displayed on the screen of the website terminal equipment by playing the matched corpora. The application of the invention improves the working efficiency and working accuracy of the robot, so that the robot can provide services with richer contents and more accurate contents for clients, and the working efficiency and working effect of the website terminal equipment are improved.

In the scheme provided by the embodiment of the application, compared with the prior art, the invention has the following beneficial effects: the information interaction method and the information interaction device for the robot provided by the invention realize that the robot efficiently and quickly participates in enterprise website service work. The information interaction method and the device of the robot are applied to the intelligent bank outlets, so that the robot can be used for marketing various bank products, the service efficiency of the bank outlets is greatly improved, the customer satisfaction of the outlets is increased, the technical problems that the bank outlets are various in product types, deep in content level, large in calculation amount, difficult in information communication between customer demands and bank service staff and low in communication efficiency can be solved, customers can obtain service support from a remote server or an intermediate server respectively through terminal equipment of the bank outlets according to the problem to be solved or different in service functions, the technical problem that the robot is limited by internal memory and data operation is solved, and the service accuracy and the service efficiency of the robot are greatly improved.

The information interaction method and the information interaction device of the remote server solve the technical problems that network point terminal equipment is various in variety, different in function, complex in content, and difficult to fully master all contents in a short time and respond to client consultation or business handling by manpower. The information interaction method and the information interaction device of the remote server assist the robot to complete services with large calculation amount and high requirement on the operation environment, and perform information interaction with the intermediate server, so that the operation speed and the accuracy of the robot are improved, and a third party can manage and control the robot. The information interaction method and the information interaction device of the remote server are beneficial to carrying out unified management control on the network point terminal equipment and introducing the supervision, evaluation and management of the third-party platform to the service content, safe operation and working quality of the robot and the network point terminal equipment, so that the working efficiency of the robot and the network point terminal equipment is improved, and the satisfaction degree of customers is improved.

The information interaction method and the information interaction device of the intermediate server can solve the technical problems that under the existing network node terminal equipment system, network node terminal equipment cannot fully exert the value of existing data, and a robot, bank network node terminal equipment and a third-party service system have redundant data, operate slowly and have few windows for meeting requirements of clients. By scientific division of labor, the technical problems that data interaction among the network point terminal equipment, the remote server and the robot is large and the data interaction is restricted by load are solved.

The network terminal equipment is connected with the robot and the remote server through the intermediate server, so that the separation of equipment objects, communication modes and communication protocols is realized. The website terminal equipment sends the screened suitable content after the time coding to the robot through a remote server; according to the time code, the robot instructs a network point terminal device to perform synchronous playing or delay playing according to setting through an intermediate server; the terminal equipment of the network point can also receive the requirement of a client, actively call the robot and enable the robot to tour to a specified position for commodity explanation. The robot can call an interface of the website terminal equipment and switch the display content of the screen of the website terminal equipment. The information interaction method and the information interaction device of the website terminal equipment improve the working efficiency of the robot, enable the robot and the website terminal equipment to realize rapid and accurate data interaction, enable the robot and the website terminal equipment to provide services for customers together, and accordingly improve the working efficiency and the service effect.

The robot information interaction system provided by the invention comprises a robot, a remote server, an intermediate server and a network point terminal device, and solves the technical problems that the service contents are various, the information is lagged and the searching is time-consuming and labor-consuming during manual service; the problem that a single robot is limited by memory and loading and cannot rapidly and efficiently provide various consultations or business services with rich contents and large data interaction quantity for clients is solved; the robot participates in network site work, a large amount of manual labor is replaced, labor cost is saved, and a third party can use a remote server to supervise and control the robot.

In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.

Drawings

Fig. 1 is a flowchart of an information interaction method of a robot according to an embodiment of the present invention;

fig. 2 is a flowchart of an information interaction method of a robot according to another embodiment of the present invention;

fig. 3 is a flowchart of an information interaction method of a remote server according to an embodiment of the present invention;

fig. 4 is a flowchart of an information interaction method of an intermediate server according to an embodiment of the present invention;

fig. 5 is a flowchart of an information interaction method of a website terminal device according to an embodiment of the present invention;

FIG. 6 is a flowchart of a method for information interaction of a robot according to another embodiment of the present invention;

fig. 7 is a schematic structural diagram of an information interaction apparatus of a robot according to an embodiment of the present invention;

FIG. 8 is a schematic structural diagram of an information interaction apparatus of a remote server according to an embodiment of the present invention;

FIG. 9 is a schematic structural diagram of an information interaction apparatus of an intermediate server according to an embodiment of the present invention;

fig. 10 is a schematic structural diagram of an information interaction apparatus of a website terminal device according to an embodiment of the present invention.

Detailed Description

So that the manner in which the above recited objects, features and advantages of the present invention can be understood in detail, a more particular description of the invention, briefly summarized above, may be had by reference to the embodiments thereof which are illustrated in the appended drawings. In addition, the embodiments and features of the embodiments of the present application may be combined with each other without conflict. Unless defined otherwise, all technical and scientific terms used herein have the same meaning as commonly understood by one of ordinary skill in the art to which this invention belongs. The terminology used herein in the description of the invention is for the purpose of describing particular embodiments only and is not intended to be limiting of the invention.

Referring to fig. 1, fig. 1 is a flowchart illustrating an information interaction method of a robot according to an embodiment of the present invention, the method including:

s100, the robot collects face information of visiting clients by a camera and sends the face information to a remote server, receives client information called by the remote server, prompts client selection by client classification, client characteristics and screened suitable contents, and simultaneously sends the face information to an intermediate server;

specifically, the robot docking intermediate server may set a device type and a device number in the JSON character string according to a communication protocol, and the intermediate server searches for the connected website terminal device according to the device type and the device number.

Step S102, the robot receives a selection result sent by a client and sends the selection result to the remote server, meanwhile, the robot sends an instruction for establishing a communication link with the terminal equipment of the website to the intermediate server, and the remote server establishes a communication link with the terminal equipment of the website through the intermediate server;

step S104, the robot receives an instruction of the website terminal equipment, judges whether the instruction content is to guide the client to the appointed position, if so, the robot guides the client to the appointed position in step S104', and then enters the next step, and if not, the robot directly enters the next step;

specifically, the website terminal equipment can be an interactive advertisement screen, and can call the robot to explain advertisement content besides having the function of advertisement display;

step S106, the robot calls an interface opened by the website terminal equipment according to a communication protocol to acquire the screened proper content in the website terminal equipment after time coding is carried out by the intermediate server;

specifically, the robot sends an interface instruction for calling the website terminal equipment to open according to a communication protocol so as to realize the switching of display contents of the website terminal equipment; the screened suitable content comprises advertising programs; the network terminal equipment is intelligent bank network terminal equipment;

the robot acquires the advertisement content played by the website terminal equipment and the time schedule of playing the advertisement content according to the communication protocol. So that the robot searches the remote server to obtain the matching explanation corpus of the advertisement content of the website terminal equipment. And the robot explains the advertisements of the terminal equipment of the network points according to the time schedule.

And S108, the robot receives and plays the matched corpora which are screened out by the remote server and are suitable for the contents, and instructs the website terminal equipment to carry out synchronous playing or delayed playing according to setting through the intermediate server according to the time code.

The content played by the website terminal equipment is the advertisement content selected by the user on the robot.

The information interaction method and the information interaction device of the robot can be applied to the construction of a bank outlet marketing system, and the robot can replace a hall manager to carry out recommendation, consultation and question answering of bank financing products at a bank outlet in an intelligent bank scene. The robot can explain various service contents of the bank to the client by switching the contents displayed in the advertisement screen and complete information interaction with the client, thereby reducing the workload of bank workers and improving the working efficiency of the bank.

Referring to fig. 2, fig. 2 is a flowchart of an information interaction method of a robot according to another embodiment of the present invention, the method including:

the robot of step S104' of fig. 1 above, which guides the customer to the designated location, includes the method of:

step S1040, the robot leads the client to tour to the appointed position;

specifically, the specified position is a target position point, and can be set to a position directly facing the advertisement screen.

Step S1042, the robot judges whether the target position point is safe and reachable;

if yes, the robot calls an interface opened by the website terminal equipment according to a communication protocol in the step S1050 to acquire the screened proper content subjected to time coding by the intermediate server in the website terminal equipment;

if not, the robot selects a second location point in step S1044;

specifically, the robot determines whether or not the target position point can be reached by its own ultrasonic sensor or infrared sensor. If not, staying beside the target position point. The side of the target position point may be set as a second position point which is an extreme position where the robot can move to approach the target position point.

Step S1046, judging whether the second position point is safe and reachable;

if not, the robot stops in place in the step S1048, then the robot calls an interface opened by the website terminal equipment according to a communication protocol in the step S1050 to acquire the screened proper content subjected to time coding by the intermediate server in the website terminal equipment;

step S1050, the robot calls an interface opened by the website terminal equipment according to a communication protocol to acquire the screened proper content subjected to time coding by the intermediate server in the website terminal equipment; the step S1050 is the step S106 in fig. 1.

Specifically, the specified position may be a position where an article is viewed; for example, when the designated location is a person, the robot selects the second location; when the second position does not exist, the robot stops in place, the robot calls an interface opened by the website terminal equipment according to a communication protocol in step S106 in the step S1 to acquire the screened proper content subjected to time coding by the intermediate server in the website terminal equipment; the number of the judgment positions is continuously selected by the robot through the system setting module when the judgment result of judging whether the second position point is safe and reachable is negative, for example, whether the third position point is safe and reachable is judged; if not, the robot selects a third position point and judges whether the third position point is safe and accessible; the number of the positions to be continuously selected and judged is set to be the Nth position point in sequence, for example;

if yes, the robot calls an interface opened by the website terminal equipment according to a communication protocol in step S106 of fig. 1 to acquire the screened suitable content subjected to time coding by the intermediate server in the website terminal equipment;

if not, the robot stops at the original place, the robot calls an interface opened by the website terminal equipment according to the communication protocol in step S106 of the figure 1, and the screened suitable content subjected to time coding by the intermediate server in the website terminal equipment is obtained.

Referring to fig. 3, fig. 3 is a flowchart of an information interaction method of a remote server according to an embodiment of the present invention, where the method includes:

step S300, the remote server displays the conversation between the client and the robot; the customer may be a bank customer;

the words of the client asking the robot are uploaded to the remote server for display. The answer of the robot is automatically produced and issued by the remote server. The issuing process can be divided into an automatic mode and a manual mode. And in the manual mode, the customer service personnel click a key to issue the control linguistic data of the robot.

Step S302, the remote server displays the face information of the client collected by the robot, and calls the client information, the client classification, the client characteristics and the screened suitable content;

specifically, the calling of the client information, the client classification, the client characteristics and the screened suitable contents comprises the steps of searching and outputting a program list by a remote server according to the gender and the age of the client by adopting a fuzzy search method, and screening the program contents suitable for the client. The remote server can comprise a control webpage of the robot, an Android mobile phone client and an IOS mobile phone client. The remote server can be used for controlling robot movement, corpus configuration, corpus distribution and connection with a third-party weather, news and music server. Customer service personnel can realize the whole-process monitoring of all actions of the robot through the remote server. Generally, a robot system is divided into a cloud and a terminal. The cloud may be the remote server.

In order to realize the active welcome reception of the robot and the active marketing recommendation of the robot, the robot needs to recognize the face of a client, add the face into a database of a remote server, and add the gender, age, occupation and the like when the robot arrives for the first time. Customers are classified according to VIP, normal. The favorite advertising content of the customer is added to the database for marketing recommendation.

Step S304, the remote server sends the client information, the client classification, the client characteristics and the screened suitable contents to the robot;

the screening structure of the remote server is used for sending the advertisement content aiming at the client to the robot.

S306, the remote server sends the screened matching linguistic data suitable for the content to the robot;

after the matched corpora are used for the robot to tour to the position of the interactive screen, the configuration corpora of the advertisement content are obtained from the remote server only after the playing progress of the interactive screen is inquired.

Step S308, after the robot plays the matched corpus, the remote server indicates the robot to inquire whether the client has the intention of selecting another screened suitable content again, and if so, the next step is carried out; if not, go to step S312 to end the service;

step S310, the remote server provides service contents which may be needed by the client to the robot for the client to select, and receives a selection result sent by the robot.

Specifically, the remote server participates in the man-machine conversation, and the operation of the remote server comprises displaying face information of the client collected by the robot, calling the client information, classifying the client, identifying the client characteristics and the selected proper content, and screening matched corpora suitable for the content. Through the remote server, the background visible content comprises: the robot control system comprises a robot control webpage, an Android mobile phone client and an IOS mobile phone client. The network point equipment terminal comprises a display screen, the display screen comprises an interactive display screen, and a client can actively call the robot through the interactive display screen to enable the robot to tour to a specified position for explanation.

The remote server can be applied to network point terminal equipment, including self-service equipment, unmanned networks, unmanned stores, intelligent home networks and intelligent office network point terminal equipment. In the wisdom bank field, website terminal equipment includes, financing marketing screen, noble metal 3D show cupboard, map see room screen, the canopy of the financing product of show bank, perhaps holds in the palm the equipment of financing product atmosphere. The remote server provided by the invention comprises a method for realizing information interaction between the robot and the remote server, an intermediate server and a website terminal device through a cloud end; the remote server also comprises various mobile client devices capable of accessing the network, such as mobile phones, and is used for realizing an information interaction method with the robot, the intermediate server and the online shop terminal device.

Referring to fig. 4, fig. 4 is a flowchart of an information interaction method of an intermediate server according to an embodiment of the present invention, where the method includes:

step S400, the intermediate server receives an instruction sent by the robot to establish a communication link with the terminal equipment of the website, sends an instruction of opening a calling interface to the terminal equipment of the website, and establishes and operates the communication link of the robot, the intermediate server and the terminal equipment of the website;

s402, the intermediate server receives client information, client classification, client characteristics and screened suitable contents from the robot;

step S404, the intermediate server performs time coding on the screened suitable content and sends the screened suitable content subjected to the time coding to the website terminal equipment;

the time code is the playing progress of the advertisement content currently being played on the interactive screen. Such as the progress of the video, or the order of the picture advertisements.

Step S406, the intermediate server sends an instruction to the terminal equipment of the website to switch the display content of the terminal equipment of the website.

Specifically, the robot switches the display content of the interactive screen through the communication link of the intermediate server. Mainly advertising content, and can also be used for opening and closing an entrance guard and the like.

In another embodiment of the information interaction method of the intermediate server, the step S400 further includes, before:

step S390, when the intermediate server is started, the robot login service interface is started;

step S392, when the intermediate server is started, connecting network point terminal equipment, such as screen interaction equipment, safety interaction equipment and service interfaces of multi-dimensional display equipment;

step S394, the intermediate server receives the service interface reserved by the robot using the intermediate server and logs in the intermediate server;

step S396, the intermediate server runs the communication link of the robot, the intermediate server and the network point terminal equipment.

The establishment of the communication link is established upon power-up. The intermediate server runs WinForm software, and the configuration file comprises the communication mode and the communication protocol of the connected equipment.

In another embodiment of the information interaction method of the intermediate server, the method for operating the communication link of the robot, the intermediate server and the website terminal device comprises the following steps:

step S4000, when the intermediate server is started, using a TCP Client to connect terminal service; before that, the network node terminal equipment starts TCP Server service;

step S4002, when the intermediate Server is started, starting a Web Socket Server service, and when the robot is started, connecting the intermediate Server by using a Web Socket Client;

step S4004, the intermediate server monitors the issued screen-cutting instruction request in a circulating manner, and distributes the screen-cutting instruction request to different intelligent bank terminal devices according to the device types;

step S4006, the intermediate server receives an instruction execution result returned by the network point terminal equipment, the intermediate server returns the instruction execution result to the robot according to the communication link, and the robot uploads the instruction execution result to the remote server;

specifically, the website terminal equipment returns an instruction execution result to the intermediate server, and the intermediate server returns the instruction execution result to the robot according to the communication link;

step S4008, the intermediate server receives a command of calling the robot from the website terminal equipment, informs the robot to move to a target position point according to the communication link, and broadcasts the content under the control of the remote server after the robot moves to the target position point;

specifically, the website terminal equipment sends a command of calling the robot to an intermediate server, the intermediate server informs the robot to move to a target position point according to a communication link, and after the robot moves to the target position point, content is broadcasted under the control of a remote server; for example, information of bank products is broadcasted to sell or recommend financial products to customers; the website terminal equipment comprises an interactive screen.

The intermediate server reserves various common communication modes such as RS232, 485, Modbus, TCP, HTTP, UDP, Web Socket and the like on software, and space reserved for the terminal equipment of the network point is expanded; the network point terminal equipment can also instruct the robot to complete the actions of turning on and off the lamp, turning on and off the entrance guard, queuing and taking numbers and the like through the remote server. Under the participation of the intermediate server, the robot can send a request for switching the display content of the interactive screen; the robot can carry out the corpus to the content of interactive screen and report. The intermediate server can greatly increase the variety and the number of the terminal equipment of the network node, thereby improving the working efficiency of the robot and the office efficiency of the terminal equipment of the network node. Through the contact function of the intermediate server, the technical problem of contradiction between the limited server space and the calculated amount of the robot is solved, so that the working efficiency of the robot is improved, and the office efficiency of the network terminal equipment is improved.

The information interaction method and the information interaction device of the intermediate server can be applied to terminal equipment of intelligent bank outlets, and a robot is used for efficiently replacing manpower to recommend bank financing products. The personalized marketing can be carried out aiming at bank customers, so that the working efficiency of the bank is improved.

The robot in the bank outlet works in the environment of the external network. Wisdom bank website terminal equipment, work is under the intranet environment of bank. If the robot is directly connected with the terminal equipment of the intelligent bank branch, the relevant regulations of the bank branch are not met. Meanwhile, the terminal devices of the bank outlets are numerous, and the interfaces are various, so that an intermediate server is necessary to be introduced in the butt joint process of the terminal devices of the bank outlets and the robot, the intermediate server is in butt joint with the terminal devices of the intelligent bank outlets, and a calling interface is opened according to a communication protocol for the robot to access. The information interaction method and the information interaction device for the intermediate server provided by the invention improve the service level and the service efficiency of the bank on the premise of ensuring the safety of the internal network of the bank.

Referring to fig. 5, fig. 5 is a flowchart of an information interaction method of a website terminal device according to an embodiment of the present invention, where the method includes:

step S500, receiving an instruction which is transmitted by an intermediate server and is sent by a remote server to establish a communication link with a network point terminal device;

step S502, receiving the screened proper content which is sent by the intermediate server and is subjected to time coding;

step S504, the instruction robot judges whether the instruction content is to guide the client to the specified position;

s506, receiving an interface opened by the robot calling the website terminal equipment according to a communication protocol, and sending the screened suitable content subjected to the time coding to the robot through a remote server;

and step S508, receiving the instruction of the intermediate server, and switching the display content of the network point terminal equipment.

Specifically, the website terminal equipment comprises screen interaction equipment and multi-dimensional display equipment which are advertisement display equipment, the safety interaction equipment is intelligent electrical equipment in a smart bank scene, the website terminal equipment is smart bank website terminal equipment, player software used by the website terminal equipment is hybrid development of an HTM L front end and a WebBrowser control of Win Form, and the player is used for loading an HTM L webpage to achieve advertisement display of bank financing products.

Particularly, the information interaction method and device of the website terminal equipment can be applied to the field of intelligent banks. The intelligent bank branch terminal equipment comprises a queuing machine, an ATM, a guide table and an advertisement screen. At wisdom bank website, use this application website terminal equipment can make the robot switch website terminal equipment display screen, for example, the information such as financial marketing screen switches stock information, fund information, noble metal 3D show cupboard switch golden brick, gold coin, holds in the palm the financial product atmosphere, sky screen switches scene atmosphere or uses map to see room screen and switches the city map, can be directed against bank customer, carries out individualized marketing to promote bank work efficiency.

Fig. 6 is a flowchart of an information interaction method of a robot according to another embodiment of the present invention, where the method includes:

s802, the robot collects face information of visiting clients by using a camera;

s804, the robot sends the face information of the visiting client;

s806, the remote server displays the conversation between the client and the robot;

s808, the robot sends an instruction for establishing a communication link with the website terminal equipment to the intermediate server;

s810, the remote server displays the face information of the client collected by the robot, and calls the client information, client classification, client characteristics and screened suitable contents;

s812, the remote server sends the client information, the client classification, the client characteristics and the screened suitable contents to the robot;

s814, the remote server establishes a communication link with the website terminal equipment through the intermediate server;

s816, the intermediate server responds to the remote server instruction and establishes a communication link with the network point terminal equipment;

s818, the robot sends the client information, the client classification, the client characteristics and the screened suitable contents called by the remote server to an intermediate server;

s820, the intermediate server carries out time coding on the screened proper content;

s822, sending the screened suitable content after time coding;

s824, the robot receives an instruction of the website terminal equipment and judges whether the instruction content is used for guiding the client to the specified position;

s826, if yes, guiding the client to the specified position, and then carrying out the next step, and if not, directly carrying out the next step;

s828, calling an interface opened by the website terminal equipment by the robot according to a communication protocol, and acquiring the screened suitable content of the website terminal equipment after the time coding;

s830, the website terminal equipment sends the screened suitable content after the time coding to the robot through a remote server;

s832, the remote server screens out matched corpora suitable for the content;

s834, receiving and playing the matched linguistic data by the robot;

s836, according to the time code, the robot instructs a network node terminal device to perform synchronous playing or delay playing according to the setting through an intermediate server;

s838, the intermediate server instructs the network terminal device to switch the display content of the network terminal device;

s840, switching display contents by the network point terminal equipment;

s842, the remote server instructs the robot to inquire whether the client has the intention of selecting another screened suitable content again;

s844, if yes, carrying out the next step, and if not, ending the service;

s846, the server provides service contents which may be needed by the client to the robot for the client to select;

and S848, the robot sends the selection result of the client.

Specifically, before the step S802, the method further includes: firstly, a robot, a remote server, an intermediate server and a network point terminal device establish a communication link; secondly, recognizing that a client arrives, and actively carrying out welcome reception, or actively calling the robot by the client, wherein the step of actively calling the robot by the client comprises clicking and calling the robot on a screen controller; the intermediate server searches for the on-line robot according to the communication link and forwards a calling instruction to the robot; the robot forwards the call instruction to the remote server; after receiving the call instruction forwarded by the robot, the remote server displays the call content on a display screen, determines the responding robot and issues a robot tour instruction; and the robot receives the tour command and tours to a specified position point.

Specifically, the step S804, where the robot sends the face information of the visiting client, further includes:

firstly, the robot sends face parameters of a client to a remote server;

secondly, identifying parameters such as the name, age and the like of the client by the remote server; the remote server announces to the client "honored client XXX you good";

thirdly, the robot and the client carry out normal man-machine conversation, and the man-machine conversation content is uploaded to a remote server;

fourthly, the remote server screens out program contents which are interested by the client according to the sentence of the client in the dialogue sentence, the command of the client and the selection of the client by combining the human face characteristics of the client, such as gender and age; the remote server issues the program list to the robot for display by the client, and the client selects the program;

fifthly, the robot issues the program selected by the client to the terminal equipment of the website for display through the communication link;

sixthly, the robot inquires whether the client needs to be brought to the position of the website terminal equipment and inquires whether the content of the website terminal equipment is explained;

and seventhly, selecting the customer by the robot to bring the customer to the terminal equipment of the website. And carrying out the eighth step. If not, entering the tenth step;

eighthly, searching the content playing progress of the current website terminal equipment by the robot through a communication link;

the ninth step, the robot searches the matching corpora of the current playing progress from the remote server through the communication link;

step ten, the robot explains the matched corpora according to the current playing progress;

and step eleven, the robot continues to have a man-machine conversation with the client, and the third step is repeated.

The fourth step further includes: the remote server judges whether the voice command of the user is an entrance guard switch (lamp) or not according to the voice conversation of the client, and judges whether the user has the authority of entering the entrance guard or the lamp or not according to the face characteristics;

the remote server sends an instruction for opening and closing the access control to the robot, and a client selects whether to open the access control;

if the client selects yes, the robot issues a control instruction to the network point terminal equipment through the communication link, and the network point terminal equipment executes the action of opening and closing the door control;

the robot inquires the action of opening and closing the entrance guard, and the voice broadcast tells a customer the opening and closing result of the entrance guard (lamp). Guiding the customer to move to the access (light fixture) area.

The information interaction method and the information interaction system of the robot are suitable for daily working scenes of the intelligent bank outlets, and intelligent interaction between the robot and terminal equipment of the intelligent bank hall outlets is achieved. The invention can be used for carrying out accurate marketing on bank customers in daily work of bank outlets; the method can be used for constructing a bank outlet marketing system, and in an intelligent bank scene, a robot can replace a hall manager to recommend and market bank financing products. The robot information interaction method and the robot information interaction system are applied to the field of intelligent bank product marketing, the service efficiency of a bank outlet can be improved, the customer satisfaction of the bank outlet is increased, the working efficiency of a robot and a bank outlet terminal device and the accuracy of service contents are improved, and the working efficiency and the working accuracy of the bank outlet are improved.

The robot and the remote server are closely dependent. The robot can realize functions of welcome reception, motion control, singing and dancing, tour explanation and the like only by depending on a remote server. The intermediate server and the website terminal equipment are added for realizing screen switching interaction of the robot and constructing an overall solution of the intelligent bank. When the terminal equipment of the network point is started, the functions of advertisement display and lamp turning on and off are realized, and the monitoring service is started to monitor the connection request of the intermediate server. When the intermediate server is started, the intermediate server is connected with the network point terminal equipment according to the configuration file, and the monitoring service of the robot is started. Upon starting the robot, the intermediate server is connected, i.e. according to the configuration file. And if the intermediate server cannot be connected, the robot periodically and circularly connects with the intermediate server. The communication links of the remote server, the robot, the intermediate server and the network point terminal equipment are actively established when the machine is started. The latter types of communication requests are based on an established communication link. The display content is displayed by switching the display screen, so that the display screen can be used for switching advertisement content and is matched with a robot to carry out marketing explanation; besides the robot can carry out daily management work of bank outlets such as opening and closing of an entrance guard and lamps, the terminal equipment of the outlets can acquire the opening and closing states of the current lamps and the entrance guard, and the robot further communicates and guides the customers. And the intelligent network point terminal equipment calls the robot to move to a specified position through a communication link. After the robot patrols to the designated position, the content playing progress of the website terminal equipment is inquired, and the matching language material of the website terminal equipment is obtained from the remote server. The client can intelligently call the robot by one key through the terminal equipment of the network; the network terminal equipment realizes that the calling robot moves to a designated position through a communication link, and finally realizes information interaction among the robot, the remote server, the intermediate server and the network terminal equipment in the working environment of the intelligent bank network, so that bank customers are better served, the working efficiency of a bank is improved, and the working burden of bank workers is reduced.

Referring to fig. 7, fig. 7 is a schematic structural diagram of an information interaction device 10 of a robot according to an embodiment of the present invention, the device including:

the acquisition module 12 is used for acquiring the face information of the visiting client and sending the face information to the remote server;

the transceiving module 14 is used for sending the acquired face information of the visiting client to the remote server and receiving the client information, client classification, client characteristics and screened suitable contents called by the remote server; receiving a selection result sent by a client; sending the selection result to a remote server; calling the opened calling interface in the website terminal equipment to acquire the time code of the playing content of the website terminal equipment; receiving the matched corpora of the screened proper contents from the remote server;

a judging module 16, configured to judge whether the screened suitable content needs to guide the client to a specified location;

the time management module 18 is used for carrying out synchronous playing or delayed playing according to the time code and the screened proper content in the website terminal equipment; driving an interactive screen for human-computer interaction;

a storage module 20, configured to store the selected matching corpus of the suitable content;

a motion module 22 for driving the rotation speed and the coordination direction of the universal wheels on the motion chassis;

a voice recognition module 24 for recognizing voice in the man-machine conversation;

a face recognition module 26 for recognizing attributes of the face of the client;

a sound input and output module 28, configured to control the speaker to broadcast the corpus and/or emit sound by the robot; the sound input is performed by a microphone.

Fig. 8 is a schematic structural diagram of an information interaction device 29 of a remote server according to an embodiment of the present invention; the device comprises:

a display module 30 for displaying the conversation between the client and the robot; displaying the face information of the client collected by the robot;

a calculation analysis module 32, which is used for classifying the called customer information and screening out the suitable content according to the customer characteristics;

a processor 34 for retrieving customer information; after the robot plays the matched corpus, the robot is indicated to inquire whether the client has the intention of selecting another screened suitable content again;

a transceiver module 36, configured to send the screened suitable content to the robot; the matched linguistic data which are screened out and suitable for the content are also sent; the robot is also used for receiving a selection result sent by the robot;

a selection module 38 for providing service contents that may be needed by the customer for selection by the customer.

Fig. 9 is a schematic structural diagram of an information interaction apparatus 39 of an intermediate server according to an embodiment of the present invention; the device comprises:

a processor 40, configured to form an instruction of opening a call interface to a mesh point terminal device; forming an instruction which is sent to the website terminal equipment and used for switching the display content of the website terminal equipment;

a transceiver module 42, configured to receive an instruction sent by a remote server to establish a communication link with a mesh-point terminal device; sending an instruction of opening a calling interface to the network point terminal equipment; receiving the screened suitable content transmitted from a remote server; sending the screened suitable content subjected to the time coding to the website terminal equipment; and sending an instruction to the network terminal equipment to switch the display content of the network terminal equipment.

A storage module 44 for storing the filtered suitable content from the remote server; the matched linguistic data which are screened out and suitable for the content are stored;

a calculation module 46 for time-coding the filtered suitable content,

and the communication module 48 is used for establishing and operating a communication link of the robot, the intermediate server and the website terminal equipment.

Fig. 10 is a schematic structural diagram of an information interaction apparatus 49 of a website terminal device according to an embodiment of the present invention; the device comprises:

a transceiver module 50, configured to receive an instruction of opening a call interface sent by an intermediate server; transmitting a time code of the played content to the robot; receiving an instruction of an intermediate server for establishing a communication link of the robot, the intermediate server and the network point terminal equipment; and receiving an instruction sent by the intermediate server for switching the display content of the network point terminal equipment.

The processor 52 is used for receiving the calling interface which is opened by the robot calling and receiving the display content of the terminal equipment of the network point switched by the instruction sent by the execution intermediate server; and executing an instruction for establishing a communication link of the robot, the intermediate server and the network point terminal equipment.

The playing module 54 is used for the player software to be the front end of the HTM L and the hybrid development of the Web Browser control of the Win Form, and the player is used for loading the HTM L webpage to realize the advertisement display of bank financing products.

A storage module 56, configured to store the screened suitable content;

and the display control module 58 is used for displaying the playing content, including displaying or showing on the screen interaction device and/or the advertisement display device.

An embodiment of the present application provides a robot, the robot includes: the information interaction device of the robot; or the information interaction method of the robot is realized.

An embodiment of the present application provides an intermediate server, where the intermediate server includes: the information interaction device of the intermediate server; or the information interaction method of the intermediate server is realized.

An embodiment of the present application provides a remote server, where the server includes: the information interaction device of the remote server; or the information interaction method of the remote server is realized.

The embodiment of the application provides a network node terminal device, which comprises: the information interaction device of the network point terminal equipment; or the information interaction method of the network point terminal equipment is realized.

The embodiment of the application provides an information interaction system of a robot, which comprises: the robot information interaction device, the remote server information interaction device, the intermediate server information interaction device and the website terminal equipment information interaction device.

In one embodiment of the application, a remote server is provided, which includes a processor and a machine-readable storage medium, the machine-readable storage medium storing machine-executable instructions capable of being executed by the processor, and when the machine-executable instructions are called and executed by the processor, the processor is caused to implement an information interaction method of the remote server according to the embodiment of the application.

In one embodiment of the present application, there is provided an intermediary server comprising a processor and a machine-readable storage medium storing machine-executable instructions executable by the processor, the processor-executable instructions, when invoked and executed by the processor, causing the processor to: the information interaction method of the intermediate server is realized.

The system/computer device integrated components/modules/units, if implemented in the form of software functional units and sold or used as a stand-alone product, may be stored in a computer readable storage medium. Based on such understanding, all or part of the flow in the method according to the above embodiments may be implemented by a computer program, which may be stored in a computer-readable storage medium, and when the computer program is executed by a processor, the steps of the method embodiments may be implemented. Wherein the computer program comprises computer program code, which may be in the form of source code, object code, an executable file or some intermediate form, etc. The computer-readable storage medium may include: any entity or device capable of carrying the computer program code, recording medium, usb disk, removable hard disk, magnetic disk, optical disk, computer Memory, Read-only Memory (ROM), Random Access Memory (RAM), electrical carrier wave signals, telecommunications signals, software distribution medium, etc. It should be noted that the computer readable medium may contain content that is subject to appropriate increase or decrease as required by legislation and patent practice in jurisdictions, for example, in some jurisdictions, computer readable media does not include electrical carrier signals and telecommunications signals as is required by legislation and patent practice.

In the several embodiments provided in the present invention, it should be understood that the disclosed system and method may be implemented in other ways. For example, the system embodiments described above are merely illustrative, and for example, the division of the components is only one logical division, and other divisions may be realized in practice.

In addition, each functional module/component in each embodiment of the present invention may be integrated into the same processing module/component, or each module/component may exist alone physically, or two or more modules/components may be integrated into the same module/component. The integrated modules/components can be implemented in the form of hardware, or can be implemented in the form of hardware plus software functional modules/components.

It will be evident to those skilled in the art that the embodiments of the present invention are not limited to the details of the foregoing illustrative embodiments, and that the embodiments of the present invention are capable of being embodied in other specific forms without departing from the spirit or essential attributes thereof. The present embodiments are therefore to be considered in all respects as illustrative and not restrictive, the scope of the embodiments being indicated by the appended claims rather than by the foregoing description, and all changes which come within the meaning and range of equivalency of the claims are therefore intended to be embraced therein. Any reference sign in a claim should not be construed as limiting the claim concerned. Furthermore, it is obvious that the word "comprising" does not exclude other elements or steps, and the singular does not exclude the plural. Several units, modules or means recited in the system, apparatus or terminal claims may also be implemented by one and the same unit, module or means in software or hardware. The terms first, second, etc. are used to denote names, but not any particular order.

The above-mentioned embodiments only express several embodiments of the present invention, and the description thereof is more specific and detailed, but not construed as limiting the scope of the invention. It should be noted that, for a person skilled in the art, several variations and modifications can be made without departing from the inventive concept, which falls within the scope of the present invention. Therefore, the protection scope of the present patent shall be subject to the appended claims.

Claims

1. An information interaction method of a robot, the method comprising:

2. The information interaction method of a robot as claimed in claim 1, wherein the method of the robot guiding a customer to a designated location of the step 3 comprises:

the robot leads the client to tour to a specified position;

the robot judges whether the target position point is safe and reachable;

3. The information interaction method of a robot according to claim 1, wherein the screened-out suitable contents include an advertisement program; the website terminal equipment is intelligent bank website terminal equipment.

4. An information interaction method of a remote server is characterized in that the information interaction method of the remote server comprises the following steps:

5. An information interaction method of an intermediate server is characterized in that the information interaction method of the intermediate server comprises the following steps:

6. The information interaction method of intermediate server according to claim 5, wherein the method for operating the communication link of the robot, the intermediate server, and the website terminal device comprises:

step 1, when the intermediate server is started, using a TCP Client to connect terminal service;

7. An information interaction method of a website terminal device is characterized by comprising the following steps:

8. The information interaction method of website terminal equipment, as claimed in claim 7, wherein said website terminal equipment comprises screen interaction equipment and multidimensional display equipment, both of which are advertisement display equipment, said secure interaction equipment is intelligent electrical equipment in a smart banking scene, said website terminal equipment is a smart banking website terminal equipment, said website terminal equipment uses player software hybrid development of HTM L front end and Win Form Web Browser control, said player is used to load HTM L webpage, and to implement advertisement display of banking and financial products.

9. An information interaction apparatus of a robot, the apparatus comprising:

10. An information interaction apparatus of a remote server, the apparatus comprising:

11. An information interaction apparatus of an intermediate server, the apparatus comprising:

the receiving and sending module is used for receiving an instruction sent by the remote server to establish a communication link with the network point terminal equipment; sending an instruction of opening a calling interface to the network point terminal equipment; receiving the screened suitable content transmitted from a remote server; sending the screened suitable content subjected to the time coding to the website terminal equipment; and sending an instruction to the network terminal equipment to switch the display content of the network terminal equipment.

12. An information interaction device of a website terminal device, the device comprising:

the storage module is used for storing the screened proper content;

13. A robot characterized by comprising the information interaction device of a robot as claimed in claim 9; or implementing a robot information interaction method as claimed in claim 1.

14. An intermediary server, characterized by comprising an information interaction device of an intermediary server according to claim 11; or implementing an information interaction method of an intermediate server as claimed in claim 5.

15. A remote server, characterized in that the server comprises an information interaction device of a remote server according to claim 10; or implementing a remote server information interaction method as claimed in claim 4.

16. A website terminal device, characterized in that the website terminal device comprises an information interaction device of a website terminal device as claimed in claim 12; or implementing the information interaction method of a website terminal device as claimed in claim 7.

17. A remote server comprising a processor and a machine-readable storage medium storing machine-executable instructions executable by the processor, the processor-executable instructions, when invoked and executed by a processor, causing the processor to: an information interaction method for implementing a remote server as claimed in claim 4.

18. An intermediary server, comprising a processor and a machine-readable storage medium storing machine-executable instructions executable by the processor, the processor-executable instructions, when invoked and executed by a processor, causing the processor to: the information interaction method for implementing the intermediate server as claimed in claim 5.

19. A robot information interaction system, comprising the information interaction apparatus of a robot according to claim 9, the information interaction apparatus of a remote server according to claim 10, the information interaction apparatus of an intermediate server according to claim 11, and the information interaction apparatus of a site terminal device according to claim 12.