CN111243582A - Hotel management voice control system and control method thereof - Google Patents
Hotel management voice control system and control method thereof Download PDFInfo
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- CN111243582A CN111243582A CN201911391480.8A CN201911391480A CN111243582A CN 111243582 A CN111243582 A CN 111243582A CN 201911391480 A CN201911391480 A CN 201911391480A CN 111243582 A CN111243582 A CN 111243582A
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- 238000000034 method Methods 0.000 title claims abstract description 23
- 230000002452 interceptive effect Effects 0.000 claims description 30
- 230000003993 interaction Effects 0.000 claims description 15
- 238000001514 detection method Methods 0.000 claims description 14
- 230000008859 change Effects 0.000 claims description 13
- 238000012544 monitoring process Methods 0.000 claims description 10
- 230000004044 response Effects 0.000 claims description 9
- 230000002618 waking effect Effects 0.000 claims description 3
- 238000004891 communication Methods 0.000 claims description 2
- 230000005540 biological transmission Effects 0.000 claims 2
- 230000004308 accommodation Effects 0.000 description 4
- 238000010586 diagram Methods 0.000 description 3
- 230000007613 environmental effect Effects 0.000 description 3
- 238000005265 energy consumption Methods 0.000 description 2
- 238000007792 addition Methods 0.000 description 1
- 230000033228 biological regulation Effects 0.000 description 1
- 238000004140 cleaning Methods 0.000 description 1
- 238000001816 cooling Methods 0.000 description 1
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
- H04L12/2803—Home automation networks
- H04L12/2807—Exchanging configuration information on appliance services in a home automation network
- H04L12/2809—Exchanging configuration information on appliance services in a home automation network indicating that an appliance service is present in a home automation network
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
- H04L12/2803—Home automation networks
- H04L12/2816—Controlling appliance services of a home automation network by calling their functionalities
- H04L12/282—Controlling appliance services of a home automation network by calling their functionalities based on user interaction within the home
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/12—Hotels or restaurants
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
- G10L2015/223—Execution procedure of a spoken command
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Abstract
The invention provides a hotel management voice control system and a control method thereof, wherein the method comprises the following steps: s1, receiving new guest check-in information and actively sending voice information to the guests when a human body is detected for the first time after preset time; and S2, receiving the voice control message and sending a control command to the corresponding intelligent electric appliance according to the voice control message. Be applied to voice control and intelligent house and be used for the hotel lodging, improve the intelligent degree of hotel, optimize the guest and stay and experience, and carry out initiative voice greeting under the circumstances that the guest arrived to be convenient for the guest to know existence of oneself and know the using-way, improve the practicality of hotel intelligent house.
Description
Technical Field
The invention belongs to the technical field of hotel management, and particularly relates to a voice control system for hotel management and a control method thereof.
Background
At present, people's life is more and more intelligent, and intelligent house also gradually goes into people's daily life to also the shadow of intelligent house has gradually appeared in some hotels, for example intelligent (window) curtain, intelligent light etc. the switch of intelligent (window) curtain and intelligent light is controlled with wired or wireless mode through corresponding (window) curtain switch, light switch to the resident, compares in traditional mechanical switch, has higher intelligent degree and degree of convenience. However, the smart home in the prior art still requires active operation and control by a user, and cannot interact with the smart home in a voice manner, so that control over specific smart appliances is realized in the voice manner. Moreover, for the smart home applied to the hotel occasions, because the resident is not familiar with the hotel environment, the existence of the smart home is not known generally, and how to use the smart home is not known, so that the practicability of the smart home of the hotel is greatly reduced.
Disclosure of Invention
The invention aims to solve the problems and provides a hotel management voice control system and a control method thereof.
In order to achieve the purpose, the invention adopts the following technical scheme:
a hotel management voice control method comprises the following steps:
s1, receiving new guest check-in information and actively sending voice information to the guests when a human body is detected for the first time after preset time;
and S2, receiving the voice control message and sending a control command to the corresponding intelligent electric appliance according to the voice control message.
In the above-mentioned voice control method for hotel management, in step S1, the voice message includes any one or more of greeting information, inquiry information or use introduction information;
in step S2, the intelligent electrical appliance includes the hotel management voice control system itself, and any one or more of an intelligent air conditioner, an intelligent sound box, an intelligent television, an intelligent curtain, and an intelligent humidifier.
In the above-mentioned hotel management voice control method, in step S2, the voice control message includes a wake-up voice for waking up the hotel management voice control system and a control voice for controlling the corresponding smart appliance, and the control voice includes a name of a control object and a control requirement.
In the above mentioned voice control method for hotel management, the method further comprises the following steps:
s3, sending out an air conditioner temperature change inquiry request when detecting that the ambient temperature is higher than a first threshold value or lower than a second threshold value;
s4, waiting for receiving the response message within a set time, and adjusting the temperature of the air conditioner to the optimal temperature after receiving the positive response message, otherwise, keeping the air conditioner in the original state.
In the voice control method for hotel management, the new guest check-in information is sent by a hotel foreground or a start button installed at a guest room door, and if the new guest check-in information is sent by the hotel foreground, the preset time is greater than 10 minutes, and if the new guest check-in information is sent by the start button, the preset time is less than 2 minutes.
The utility model provides a hotel management voice control system, include human detection device and connect in human detection device's interactive system, interactive system is connected with the start-up module that is used for opening and close interactive system, interactive system include control module and connect in control module's voice interaction module and power module, voice interaction module include the pronunciation chip with connect in the adapter and the voice player of pronunciation chip, control module is connected with at least one intelligent electrical apparatus, human detection device is used for detecting the human body, interactive system is used for initiatively sending voice information when starting human detection device and detecting the human body for the first time after the start-up, is used for receiving the voice control message of resident visitor simultaneously to and send control command to corresponding intelligent electrical apparatus according to the voice control message.
In the aforementioned voice control system for hotel management, the control module includes a controller and a wireless transmitting module connected to the controller, and the intelligent electrical appliance includes a wireless receiving module for receiving a control command sent by the wireless transmitting module.
In the above-mentioned voice control system for hotel management, the start module includes a start button and/or a hotel foreground, the start button is installed at a door of a guest room and located in the guest room or outside the guest room, and the start button is connected to the controller; the hotel reception desk is connected to the interactive system through wireless communication of the hotel server.
In the above hotel management voice control system, the intelligent electric appliance includes an intelligent air conditioner.
In the above mentioned voice control system for hotel management, the interactive system further comprises a temperature monitoring module connected to the controller, and sends out an air conditioner temperature change inquiry request through the voice interactive module when the monitored temperature is higher than the first threshold or lower than the second threshold.
The invention has the advantages that:
1. the voice control and the intelligent home are applied to hotel accommodation, so that the intelligent degree of a hotel is improved, and the accommodation experience of the hotel is optimized;
2. the system can start to work only after receiving the new guest check-in information, thereby avoiding the frequent greeting of the system under the condition that no guest check-in exists, meeting the requirement of serving the guest and reducing the energy consumption;
3. after entering a room for the first time, the resident actively sends out voice information so that the resident can know the existence of the resident and know the use mode, and the practicability of the intelligent home of the hotel is improved;
4. the optimum temperature and humidity are recommended for the residents, and meanwhile, the temperature and the humidity are finally adjusted according to the personalized needs of the residents, so that the personalized needs of the residents are met while the weekly arrival service is provided.
Drawings
Fig. 1 is a block diagram of the circuit structure of the hotel management voice control system of the present invention;
FIG. 2 is a block diagram of the circuit architecture of the interactive system of the present invention;
figure 3 is a method flow diagram of the hospitality management voice control method of the present invention;
fig. 4 is a flowchart of a method for making an active change inquiry request to an intelligent appliance in the voice control method for hotel management according to the present invention.
Reference numerals: a human body detecting device 1; an interactive system 2; a control module 21; a controller 211; a voice interaction module 22; a voice chip 221; a microphone 222; a voice player 223; a power supply module 23; a starting module 3; an intelligent electrical appliance 4; a wireless transmitting module 5; a wireless receiving module 6; a start button 7; a hotel reception desk 8; and a temperature monitoring module 9.
Detailed Description
The present invention will be described in further detail with reference to the accompanying drawings and specific embodiments.
As shown in fig. 1, the embodiment discloses a hotel management voice control system, which includes a human body detection device 1 and an interaction system 2 connected to the human body detection device 1. Human detection device 1 is used for detecting the human body, and human detection device 1 here can be for installing the pyroelectric infrared sensor in the room, perhaps install the infrared geminate transistor in room door department, pyroelectric infrared sensor direct induction around human can, infrared geminate transistor receiver tube place circuit disconnection when having the guest to get into the guest room to the response has the human body to get into in the room, the preferred pyroelectric sensor of this embodiment.
Preferably, the interactive system 2 is connected with a starting module 3 for starting and stopping the interactive system 2, and since the condition that personnel come in and go out can be caused by the conditions that managers see and aunt cleaning sanitation and the like except the guest coming in and going out in a guest room, the interactive system 2 is started and stopped through the starting module 3, and the system only works when the interactive system 2 is started, so that the system can be started only when the guest comes in and goes out.
Specifically, the starting module 3 may be a starting button 7, the starting button 7 is installed at a door of the guest room and located in the guest room or outside the guest room, and the starting button 7 is connected to the controller 211, when a new guest enters, a hotel guest can take a lead person to operate the starting button to open the function of the system in the guest room when taking the guest to the corresponding guest room.
In addition, the starting module 3 can also be a hotel reception desk 8, the hotel reception desk 8 is wirelessly connected to the interactive system 2 through a hotel server and a wifi network, and the interactive system 2 includes a wifi module to realize wireless connection with the hotel reception desk 8. After the new guest enters the check-in procedure, the hotel foreground 8 can appoint the interactive system of the corresponding room through the hotel server and open the interactive system, so that the interactive system 2 starts to work after the new guest enters the corresponding room.
Specifically, the interactive system 2 is configured to actively send out a voice message when the human body detection apparatus 1 detects a human body for the first time after being started, and is also configured to receive a voice control message of a user and send a control command to the corresponding intelligent electrical appliance 4 according to the voice control message.
The intelligent electrical appliance 4 includes an intelligent air conditioner, and of course, other intelligent electrical appliances may be provided, such as an intelligent curtain, an intelligent television, an intelligent lighting lamp, an intelligent humidifier, and the like.
Specifically, as shown in fig. 2, the interactive system 2 includes a control module 21, and a voice interaction module 22 and a power supply module 23 connected to the control module 21, where the voice interaction module 22 includes a voice chip 221, and a sound pickup 222 and a voice player 223 connected to the voice chip 221, where the sound pickup 222 is configured to capture a voice control message of a resident, the voice chip 221 is configured to parse the voice control message and send a parsing result to the control module 21, and is configured to receive a voice information command that needs to be output by the control module 21 and synthesize corresponding voice information, and the voice player 223 is configured to play the voice information. The voice chip may specifically employ a SYN7318 chip.
Further, the control module 21 is connected with at least one intelligent electrical appliance 4, the control module 21 includes a controller 211 and a wireless transmitting module 5 connected to the controller 211, and the intelligent electrical appliance 4 includes a wireless receiving module 6 for receiving a control command sent by the wireless transmitting module 5. The wireless transmitting module 5 and the wireless receiving module 6 can be 433 radio frequency transceiver module, zigbee wireless module or wifi module, etc., if the module is 433 radio frequency transceiver module or zigbee wireless module, the control module 21 directly sends the control command to the corresponding intelligent electrical appliance 4, if the module is wifi module, the control module 21 sends the control command to the corresponding intelligent electrical appliance through the hotel server.
Preferably, the interactive system 2 further includes a temperature monitoring module 9 connected to the controller 211, and the control module 21 may further be connected to a display screen for displaying the temperature value and the state of each controlled intelligent electrical appliance. The interactive system sends out an air conditioner temperature change inquiry request through the voice interactive module 22 when the monitored temperature is higher than the first threshold or lower than the second threshold.
In addition, the interactive system 2 may further include a humidity monitoring module connected to the controller 211, and the display screen is used for displaying humidity. Similarly, the interactive system issues a request for a change in humidifier intensity via the voice interaction module 22 when the humidity monitoring module detects that the humidity is too high or too low. Besides the temperature monitoring, humidity monitoring and temperature and humidity change inquiry requests, the intelligent electric appliance can be provided with other functions of environment monitoring, regulation recommendation of corresponding intelligent electric appliances and the like according to hotel configuration. The change inquiry request is to inquire whether the resident needs to adjust the intelligent air conditioner and the intelligent humidifier to the recommended state so as to enable the ambient temperature and humidity to reach the optimal state.
Further, as shown in fig. 3, the hotel management voice control method of the hotel management voice control system of the embodiment includes the following steps:
s1, receiving new guest check-in information and actively sending voice information to the guests when a human body is detected for the first time after preset time;
and S2, receiving the voice control message and sending a control command to the corresponding intelligent electric appliance 4 according to the voice control message.
In step S1, the new guest check-in information is sent by the hotel front desk 8 or by the start button 7 installed at the door of the guest room; and if the information is sent by the hotel reception desk 8, the preset time is more than 10 minutes and less than 15 minutes, and if the information is sent by the start button 7, the preset time is less than 2 minutes and more than 1 minute.
Specifically, in step S1, the voice message includes any one or more of greeting information, inquiry information or use introduction information; the embodiment simultaneously comprises greeting information, inquiry information and use introduction information, for example, the sent voice content can be "hello, welcome to stay in XX hotel, i is an intelligent robot moxa, which can help you control intelligent appliances such as air conditioner and television by voice, and if you have any need, you can call my name to wake me up at any time".
In step S2, the control message includes a wake-up voice for waking up the hotel management voice control system and a control voice for controlling the corresponding smart appliance 4, and the control voice includes the name of the control object and the control demand, for example, the resident may give "small moxa" to help me turn on the air conditioner to cool 28 degrees. The sound pickup 222 captures the voice and sends the voice to the voice chip 221 for analysis, the analysis result is sent to the control module, and the control module sends a control command to the air conditioner to start the air conditioner and set the air conditioner to be at the cooling temperature of 28 ℃.
Further, as shown in fig. 4, the present embodiment further includes the following steps:
s3, sending out an air conditioner temperature change inquiry request when detecting that the ambient temperature is higher than a first threshold value or lower than a second threshold value; the first threshold and the second threshold are determined according to the suitable temperature of the human body, for example, the first threshold may be 27 degrees, and the second threshold may be 25 degrees.
S4, waiting for receiving the response message within a set time, and adjusting the temperature of the air conditioner to the optimal temperature after receiving the positive response message, otherwise, keeping the air conditioner in the original state. The set time here is determined to be 30S, that is, if the resident needs to adjust the smart appliance such as the smart air conditioner according to the recommendation, an affirmative response such as "good" is answered in 30S when the change inquiry request is heard, and if no change is required, a negative change such as "no use" is answered in 30S, or the resident does not answer directly.
The embodiment applies voice control and intelligent home to hotel accommodation, improves the intelligent degree of a hotel, and optimizes the accommodation experience of the hotel; the system can start to work only after receiving the check-in information of a new guest, thus avoiding the frequent greeting of the system under the condition that no guest checks in, meeting the requirement of serving the guest and reducing energy consumption, and the guest can automatically close the system function through the start button 7, and meanwhile, the guest can also automatically close the system function through a voice control mode because the hotel management voice control system is also used as a voice control object of the system, thus meeting the personalized requirement of the guest; in addition, after the resident enters the room for the first time, the voice information is actively sent out so that the resident can know the existence of the resident and know the use mode, and the practicability of the intelligent home of the hotel is improved; the intelligent humidifier is used for actively inquiring whether the temperature of the resident needs to be adjusted or not under the conditions of overhigh and overlow environmental temperature and the like, and controlling according to the response of the resident, if the hotel is also provided with the intelligent humidifier, the intelligent humidifier can also be used for actively inquiring whether the resident needs to be adjusted or not under the conditions of overhigh or overlow environmental humidity, so that the optimal environmental temperature and humidity are recommended for the resident, and meanwhile, the personalized requirements of the resident are met to the greatest extent.
The specific embodiments described herein are merely illustrative of the spirit of the invention. Various modifications or additions may be made to the described embodiments or alternatives may be employed by those skilled in the art without departing from the spirit or ambit of the invention as defined in the appended claims.
Although the human detection apparatus 1 is used herein more; an interactive system 2; a control module 21; a controller 211; a voice interaction module 22; a voice chip 221; a microphone 222; a voice player 223; a power supply module 23; a starting module 3; an intelligent electrical appliance 4; a wireless transmitting module 5; a wireless receiving module 6; a start button 7; a hotel reception desk 8; temperature monitoring module 9, etc., but does not exclude the possibility of using other terms. These terms are used merely to more conveniently describe and explain the nature of the present invention; they are to be construed as being without limitation to any additional limitations that may be imposed by the spirit of the present invention.
Claims (10)
1. A hotel management voice control method is characterized by comprising the following steps:
s1, receiving new guest check-in information and actively sending voice information to the guests when a human body is detected for the first time after preset time;
and S2, receiving the voice control message and sending a control command to the corresponding intelligent electric appliance (4) according to the voice control message.
2. The hotel management voice control method according to claim 1, wherein in step S1, the voice message comprises any one or more of greeting information, inquiry information or use introduction information;
in step S2, the intelligent electrical appliance (4) includes the hotel management voice control system itself, and any one or more of an intelligent air conditioner, an intelligent sound box, an intelligent television, an intelligent curtain, and an intelligent humidifier.
3. The hotel management voice control method according to claim 2, wherein in step S2, the voice control message comprises a wake-up voice for waking up the hotel management voice control system and a control voice for controlling the corresponding smart appliance (4), and the control voice comprises a name of a control object and a control requirement.
4. The hospitality management voice control method of claim 3, further comprising the steps of:
s3, sending out an air conditioner temperature change inquiry request when detecting that the ambient temperature is higher than a first threshold value or lower than a second threshold value;
s4, waiting for receiving the response message within a set time, and adjusting the temperature of the air conditioner to the optimal temperature after receiving the positive response message, otherwise, keeping the air conditioner in the original state.
5. The hotel management voice control method according to claim 4, wherein the new guest check-in information is sent by a hotel reception desk (8) or a start button (7) installed at a door of the hotel room, and the preset time is greater than 10 minutes if the new guest check-in information is sent by the hotel reception desk (8), and the preset time is less than 2 minutes if the new guest check-in information is sent by the start button (7).
6. The hotel management voice control system is characterized by comprising a human body detection device (1) and an interaction system (2) connected to the human body detection device (1), wherein the interaction system (2) is connected with a starting module (3) for starting and stopping the interaction system (2), the interaction system (2) comprises a control module (21), a voice interaction module (22) connected to the control module (21) and a power supply module (23), the voice interaction module (22) comprises a voice chip (221) and a sound pickup (222) and a voice player (223) connected to the voice chip (221), the control module (21) is connected with at least one intelligent electrical appliance (4), the human body detection device (1) is used for detecting a human body, the interaction system (2) is used for actively sending voice information when the human body detection device (1) detects the human body for the first time after starting, and meanwhile, the intelligent electrical appliance control system is used for receiving voice control messages of the resident and sending control commands to the corresponding intelligent electrical appliances (4) according to the voice control messages.
7. The hotel management voice control system according to claim 6, wherein the control module (21) comprises a controller (211) and a wireless transmission module (5) connected to the controller (211), and the intelligent electric appliance (4) comprises a wireless receiving module (6) for receiving the control command sent by the wireless transmission module (5).
8. The hotel management voice control system according to claim 7, wherein the starting module (3) comprises a starting button (7) and/or a hotel front desk (8), the starting button (7) is installed at a door of a guest room and is located in the guest room or outside the guest room, and the starting button (7) is connected to the controller (211); the hotel front desk (8) is connected to the interactive system (2) through hotel server wireless communication.
9. The hospitality management voice control system of claim 8, wherein the smart appliance (4) comprises a smart air conditioner.
10. The hotel management voice control system according to claim 9, wherein the interactive system (2) further comprises a temperature monitoring module (9) connected to the controller (211), and the air conditioner temperature change inquiry request is issued through the voice interactive module (22) when the monitored temperature is higher than a first threshold or lower than a second threshold.
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| TWI823651B (en) * | 2022-10-27 | 2023-11-21 | 犀動智能科技股份有限公司 | Intelligent message push system and smart message push method |
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