CN111240935A - Automatic intelligent operation and maintenance system and operation and maintenance method - Google Patents
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Abstract
The invention discloses an automatic intelligent operation and maintenance system and an operation and maintenance method, which relate to the technical field of automatic operation and maintenance and comprise the following steps: the configuration module is used for configuring management and maintenance information of various resources; the operation and maintenance flow module is used for configuring flow nodes with specific functions and configuring a self-defined operation and maintenance flow by using the flow nodes; the information of various resources is maintained, and the resources corresponding to the specific operation are scheduled; the service flow module is used for configuring the calling of each flow node to the operation and maintenance flow module; the configuration module, the operation and maintenance flow module and the service flow module are interacted through a service bus. The automatic intelligent operation and maintenance system and the operation and maintenance method can realize synchronous approval and execution of the process in the process-driven automatic intelligent operation and maintenance processing.
Description
Technical Field
The invention relates to the field of intelligent operation and maintenance, in particular to an automatic intelligent operation and maintenance system and an operation and maintenance method.
Background
The IT operation and maintenance refers to the comprehensive management of IT soft and hard operation environment, IT business system and IT operation and maintenance personnel by adopting related methods, means, technologies, systems, flows, documents and the like by an IT department. In the field of telecommunication operations and maintenance, there are many routine maintenance operations, including indexes that are checked regularly, tasks that are performed, or similar maintenance activities, and the routine work of maintenance personnel involves a lot of repetitive labor.
The initial operation and maintenance work is done manually by the staff. With the development of the industry, aiming at the characteristics of periodicity and repeatability of daily maintenance operation, some related products have been introduced in the market to help solve the automatic execution problem of such work so as to reduce the repetitive work of personnel, and two schemes are generally adopted when the products solve the problem: one is a time-based task scheduling scheme; another is a priority-based task scheduling scheme.
The scheduling method is time-driven in nature and is suitable for simple systems with stable and known input, the scheduling algorithm is determined during design, a Gantt chart is a representation form of the time-based tasks, and clear arrangement and design are made in advance for the starting time, the switching time, the ending time and the like of each task in the design stage of the system. The scheduling algorithm is suitable for application environments of small embedded systems, automatic control systems, sensors and the like. The advantage of this scheduling algorithm is that the execution of tasks is very predictable, but the biggest disadvantage is the lack of flexibility.
A priority-based task scheduling scheme assigns a priority to each task, and the scheduler schedules the task with the highest priority to execute at each task scheduling.
Generally, most operation and maintenance products on the market at present automatically perform pre-fabricated operations through steps of pre-configuration, timing tasks and the like, and cannot implement adaptive adjustment according to changes driven by work orders. Meanwhile, the existing automatic operation and maintenance system is mainly limited in the scene of monitoring operation and maintenance, and cannot adapt to the automatic operation and maintenance management operation under the more complex operation and maintenance requirement.
Disclosure of Invention
Aiming at the defects in the prior art, the invention aims to provide an automatic intelligent operation and maintenance system and an operation and maintenance method, which can realize synchronous approval and execution of processes in process-driven automatic intelligent operation and maintenance processing.
In order to achieve the above purposes, the technical scheme adopted by the invention is as follows:
an automated intelligent operation and maintenance system comprising:
the configuration module is used for configuring management and maintenance information of various resources;
the operation and maintenance flow module is used for configuring flow nodes with specific functions, receiving the flow nodes, calling and configuring a customized operation and maintenance flow, and completing the operation of resource management and information maintenance; the service flow module is used for configuring the calling mode of each flow node to the operation and maintenance flow module; the configuration module, the operation and maintenance flow module and the service flow module are interacted through a service bus.
On the basis of the technical scheme, the service flow module is further used for converting information input in the operation and maintenance flow into input information for the operation and maintenance flow module; and updating the input information, the operation and maintenance flow and the operation and maintenance result to a configuration module as resources.
On the basis of the technical scheme, the method comprises the following steps: the configuration module is also used for configuring the information acquired from the service flow module or the operation and maintenance flow module into the management and maintenance information of the resource in real time for the follow-up personnel to call.
On the basis of the technical scheme, the method further comprises the following steps: the configuration module is also used for establishing the topological relation of the resources by establishing the association of the configuration attributes between the configured management and maintenance information of the resources.
On the basis of the technical scheme, the method further comprises the following steps: the service flow module is also used for customizing the operation and maintenance flow, automatically scheduling the operation and maintenance flow module according to the trend of the operation and maintenance flow and input information, and updating the configuration module or scheduling specific resources; and judging the flow nodes of the next step of the operation and maintenance flow by reading the input and the output before the current flow nodes of the operation and maintenance flow.
An automatic intelligent operation and maintenance method using the automatic intelligent operation and maintenance system comprises the following steps:
configuring a flow node with a specific function according to a service scene, and configuring a self-defined operation and maintenance flow by using the flow node;
configuring operation and maintenance flows and trigger conditions of the operation and maintenance flows, and importing necessary configuration items;
configuring a calling mode of each process node in the operation and maintenance process;
and when the user behavior meets the triggering condition of the process, automatically executing intelligent operation and maintenance operation according to the operation and maintenance process corresponding to the triggering condition.
On the basis of the technical scheme, the method further comprises the following steps:
when input information appears in the operation and maintenance flow execution, converting the input information into input information for an operation and maintenance flow module; and updating the input information, the operation and maintenance flow and the operation and maintenance result to a configuration module as resources.
On the basis of the technical scheme, the method further comprises the following steps: and in the execution process of the operation and maintenance flow, configuring the information acquired from the service flow module or the operation and maintenance flow module into the management and maintenance information of the resource in real time for the follow-up personnel to call.
On the basis of the technical scheme, after the operation and maintenance process and the trigger condition of each operation and maintenance process are configured and necessary configuration items are imported, the association of the configuration attributes between the configured management and maintenance information of the resources is established, and the topological relation of the resources is established.
On the basis of the technical scheme, when a user carries out user-defined configuration on the operation and maintenance flow, the operation and maintenance flow module is automatically scheduled according to the trend of the operation and maintenance flow and input information, and the configuration module is updated or specific resources are scheduled; and reading the input and the output before the current process node of the operation and maintenance process, and judging the process node of the next step of the operation and maintenance process.
Compared with the prior art, the invention has the advantages that:
(1) the automatic intelligent operation and maintenance system comprises a module, a control module and a control module, wherein the operation and maintenance module is used for converting information input in an operation and maintenance flow into input information for the operation and maintenance flow module; the input information, the operation and maintenance flow and the operation and maintenance result are used as resources to be updated to the configuration module, and the flow is examined and approved and executed simultaneously in the relevant process, so that real-time feedback can be provided for the trend of the flow, and the flow failure is prevented; the problems that rollback processing and real-time adjustment are difficult to realize due to the occurrence of automatic execution errors in the existing automatic execution scheme are solved.
(2) The automatic intelligent operation and maintenance system comprises a user-defined operation and maintenance flow, an operation and maintenance flow module is automatically scheduled according to the trend of the operation and maintenance flow and input information, and the updating of a configuration module or the scheduling of specific resources is carried out; the input and the output in front of the current process node of the operation and maintenance process are read, and the process node of the next step trend of the operation and maintenance process is judged, so that the missing supplementing step can be called according to the actual working condition requirement in real time; the method is not only suitable for IT operation and maintenance scenes, but also widely suitable for general working scenes such as OA offices, workflow approval and the like.
(3) The automatic intelligent operation and maintenance method updates the process initiated by the service module to the configuration module in real time or performs other operations through the operation of the operation and maintenance module through the cooperation among the modules, and then updates the operation result to the configuration module, so that the process additional information of the operation and maintenance process is also used as a part of resources and is updated to the configuration module for the use and association of the subsequent process.
Drawings
Fig. 1 is a schematic diagram of an automated intelligent operation and maintenance system according to an embodiment of the present invention.
Fig. 2 is a flowchart of an automated intelligent operation and maintenance method according to an embodiment of the present invention.
Detailed Description
The present invention will be described in further detail with reference to the accompanying drawings and examples.
Referring to fig. 1, an embodiment of the present invention provides an automated intelligent operation and maintenance system, which includes:
the configuration module is used for configuring management and maintenance information of various resources; the operation and maintenance flow module is used for configuring flow nodes with specific functions, receiving the flow nodes, calling and configuring a customized operation and maintenance flow, and completing the operation of resource management and information maintenance; the service flow module is used for configuring the calling mode of each flow node to the operation and maintenance flow module;
the configuration module, the operation and maintenance flow module and the service flow module are interacted through a service bus.
In one embodiment, the service flow module may be further configured to convert information input in the operation and maintenance flow into information input to the operation and maintenance flow module; and updating the input information, the operation and maintenance flow and the operation and maintenance result to a configuration module as resources. By means of this arrangement it is possible to provide,
in another embodiment, the configuration module is further configured to configure, in real time, information acquired from the service flow module or the operation and maintenance flow module as management and maintenance information of the resource for subsequent personnel to call. The configuration module is also used for establishing the topological relation of the resources by establishing the association of the configuration attributes between the configured management and maintenance information of the resources.
Specifically, the service flow module can be further configured to customize an operation and maintenance flow, automatically schedule the operation and maintenance flow module according to the trend of the operation and maintenance flow and input information, and update the configuration module or schedule specific resources; and judging the flow nodes of the next step of the operation and maintenance flow by reading the input and the output before the current flow nodes of the operation and maintenance flow.
The invention also provides an automatic intelligent operation and maintenance method using the automatic intelligent operation and maintenance system, which comprises the following steps:
configuring a flow node with a specific function according to a service scene, and configuring a self-defined operation and maintenance flow by using the flow node; configuring operation and maintenance flows and trigger conditions of the operation and maintenance flows, and importing necessary configuration items; configuring a calling mode of each process node in the operation and maintenance process; and when the user behavior meets the triggering condition of the process, automatically executing intelligent operation and maintenance operation according to the operation and maintenance process corresponding to the triggering condition.
Specifically, when input information appears during execution of the operation and maintenance flow, the input information can be converted into input information for the operation and maintenance flow module; and updating the input information, the operation and maintenance flow and the operation and maintenance result to a configuration module as resources.
And in the execution process of the operation and maintenance flow, configuring the information acquired from the service flow module or the operation and maintenance flow module into the management and maintenance information of the resource in real time for the follow-up personnel to call.
After configuring the operation and maintenance flow and the trigger condition of each operation and maintenance flow and importing necessary configuration items, establishing the association of the configuration attributes between the configured management and maintenance information of the resources and establishing the topological relation of the resources.
In a specific embodiment, when a user performs user-defined configuration on an operation and maintenance flow, an operation and maintenance flow module is automatically scheduled according to the trend of the operation and maintenance flow and input information, and the configuration module is updated or specific resources are scheduled; and reading the input and the output before the current process node of the operation and maintenance process, and judging the process node of the next step of the operation and maintenance process.
The main process of the present invention is illustrated below in a specific embodiment:
for example, the application, approval and allocation process of the virtual machine needs to be completed by the automatic operation and maintenance system and the automatic operation and maintenance method of the present invention, before the process starts, the following steps and processes must be completed: configuring flow nodes with specific functions according to a service scene, and configuring a self-defined operation and maintenance flow by using the flow nodes, wherein the application, approval, process adjustment, environment setting, task allocation and the like of a virtual machine can be set as specific flow nodes, and related flow nodes jointly form a complete operation and maintenance flow; configuring an operation and maintenance flow and trigger conditions of each operation and maintenance flow, importing necessary configuration items, wherein two operation and maintenance flows are shared in the embodiment, the trigger flow for applying the operation and maintenance flow by a virtual machine is set to provide a virtual machine use application for an applicant, the trigger conditions for creating and configuring the operation and maintenance flow by the virtual machine are set, and the existing virtual machine specification, system version, network environment and the like are imported; and configuring the calling mode of each process node in the operation and maintenance process.
After the relevant configuration and preparation are completed, the corresponding approval and resource allocation process can be started, and the specific steps mainly comprise:
1. the applicant initiates a process used by the virtual machine, fills in the specification and system version of the required virtual machine, network environment and other requirements, and correctly fills in information according to the template and the form.
2. And the virtual machine uses the application to carry out approval through leaders at all levels according to a preset flow and agrees to the request.
3. And the administrator adjusts the specification of the virtual machine and the network environment according to the actual situation and supplements necessary information.
4. The virtual machine triggers a preset operation and maintenance flow by using the application flow, creates the virtual machine, configures a corresponding environment, and updates the addition of the configuration module and updates the resource information.
5. And the operation and maintenance flow completes the operation in the step 4, returns a report and presents the report in the corresponding step of the flow.
6. And updating the operation and maintenance flow information including flow records, personnel operation and configuration information and the like serving as a part of resources to a configuration module for use and association of subsequent flows.
The present invention is not limited to the above-described embodiments, and it will be apparent to those skilled in the art that various modifications and improvements can be made without departing from the principle of the present invention, and such modifications and improvements are also considered to be within the scope of the present invention. Those not described in detail in this specification are within the skill of the art.
Claims (10)
1. An automated intelligent operation and maintenance system, comprising:
the configuration module is used for configuring management and maintenance information of various resources;
the operation and maintenance flow module is used for configuring flow nodes with specific functions, receiving the flow nodes, calling and configuring a customized operation and maintenance flow, and completing the operation of resource management and information maintenance;
the service flow module is used for configuring the calling mode of each flow node to the operation and maintenance flow module;
the configuration module, the operation and maintenance flow module and the service flow module are interacted through a service bus.
2. The automated intelligent operation and maintenance system of claim 1, wherein:
the service flow module is also used for converting the information input in the operation and maintenance flow into the input information of the operation and maintenance flow module; and
and updating the input information, the operation and maintenance flow and the operation and maintenance result to a configuration module as resources.
3. The automated intelligent operation and maintenance system of claim 2, comprising: the configuration module is also used for configuring the information acquired from the service flow module or the operation and maintenance flow module into the management and maintenance information of the resource in real time for the follow-up personnel to call.
4. The automated intelligent operation and maintenance system of claim 1, further comprising: the configuration module is also used for establishing the topological relation of the resources by establishing the association of the configuration attributes between the configured management and maintenance information of the resources.
5. The automated intelligent operation and maintenance system of claim 1, further comprising: the service flow module is also used for customizing the operation and maintenance flow, automatically scheduling the operation and maintenance flow module according to the trend of the operation and maintenance flow and input information, and updating the configuration module or scheduling specific resources; and judging the flow nodes of the next step of the operation and maintenance flow by reading the input and the output before the current flow nodes of the operation and maintenance flow.
6. An automated intelligent operation and maintenance method using the automated intelligent operation and maintenance system according to claim 1, comprising the steps of:
configuring a flow node with a specific function according to a service scene, and configuring a self-defined operation and maintenance flow by using the flow node;
configuring operation and maintenance flows and trigger conditions of the operation and maintenance flows, and importing necessary configuration items;
configuring a calling mode of each process node in the operation and maintenance process;
and when the user behavior meets the triggering condition of the process, automatically executing intelligent operation and maintenance operation according to the operation and maintenance process corresponding to the triggering condition.
7. The automated intelligent operation and maintenance method of claim 6, further comprising:
when input information appears in the operation and maintenance flow execution, converting the input information into input information for an operation and maintenance flow module; and updating the input information, the operation and maintenance flow and the operation and maintenance result to a configuration module as resources.
8. The automated intelligent operation and maintenance method of claim 6, further comprising: and in the execution process of the operation and maintenance flow, configuring the information acquired from the service flow module or the operation and maintenance flow module into the management and maintenance information of the resource in real time for the follow-up personnel to call.
9. The automated intelligent operation and maintenance method of claim 6, further comprising: after configuring the operation and maintenance flow and the trigger condition of each operation and maintenance flow and importing necessary configuration items, establishing the association of the configuration attributes between the configured management and maintenance information of the resources and establishing the topological relation of the resources.
10. The automated intelligent operation and maintenance method of claim 6, further comprising:
when a user carries out user-defined configuration on the operation and maintenance flow, automatically scheduling the operation and maintenance flow module according to the trend of the operation and maintenance flow and input information, and updating the configuration module or scheduling specific resources; and reading the input and the output before the current process node of the operation and maintenance process, and judging the process node of the next step of the operation and maintenance process.
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Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN111915275A (en) * | 2020-07-31 | 2020-11-10 | 上海燕汐软件信息科技有限公司 | Application operation process management method, device and system |
| CN113592258A (en) * | 2021-07-15 | 2021-11-02 | 上海众恒智能***技术有限公司 | Management system and operation and maintenance method based on intelligent IT operation and maintenance |
| CN113849244A (en) * | 2021-09-13 | 2021-12-28 | 广州咨元信息科技有限公司 | Configuration method for realizing custom service scene based on layout engine |
| CN116560722A (en) * | 2023-07-12 | 2023-08-08 | 腾讯科技（深圳）有限公司 | Operation and maintenance flow processing method and device, electronic equipment and storage medium |
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| CN109615334A (en) * | 2018-12-13 | 2019-04-12 | 重庆戴昂科技有限公司 | Low code hardware and software platform approval process configures system |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN111915275A (en) * | 2020-07-31 | 2020-11-10 | 上海燕汐软件信息科技有限公司 | Application operation process management method, device and system |
| CN113592258A (en) * | 2021-07-15 | 2021-11-02 | 上海众恒智能***技术有限公司 | Management system and operation and maintenance method based on intelligent IT operation and maintenance |
| CN113849244A (en) * | 2021-09-13 | 2021-12-28 | 广州咨元信息科技有限公司 | Configuration method for realizing custom service scene based on layout engine |
| CN113849244B (en) * | 2021-09-13 | 2024-01-12 | 广州咨元信息科技有限公司 | Configuration method for realizing custom service scene based on orchestration engine |
| CN116560722A (en) * | 2023-07-12 | 2023-08-08 | 腾讯科技（深圳）有限公司 | Operation and maintenance flow processing method and device, electronic equipment and storage medium |
| CN116560722B (en) * | 2023-07-12 | 2024-01-02 | 腾讯科技（深圳）有限公司 | Operation and maintenance flow processing method and device, electronic equipment and storage medium |
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