CN111179019A - Client data processing method and related equipment - Google Patents
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Abstract
The embodiment of the disclosure provides a client data processing method and device, a computer readable storage medium and an electronic device. The method comprises the following steps: pushing the intelligent business card to the client; receiving feedback information of the customer reading the intelligent business card; receiving personal information of the client input by a worker; determining recommendation information of the client according to the personal information of the client; displaying the feedback information and the recommendation information at a terminal so that the staff can conveniently communicate with the client based on the feedback information and the recommendation information; the feedback information can be dynamically adjusted according to the reading condition of the client, and the recommendation information can be dynamically adjusted according to the variation of the personal information of the client. The client data processing method can enable the staff to communicate with the client according to the feedback information and the recommendation information, and provide products required by the client.
Description
Technical Field
The present disclosure relates to the field of computer and communication technologies, and in particular, to a client data processing method and apparatus, a computer-readable storage medium, and an electronic device.
Background
In the process of communication with a client, staff such as a salesperson and the like often cannot recommend matched products to the client because the staff cannot know the interested products of the client and the information matched with the client in time after establishing contact with the client due to inaccurate knowledge of the client; at present, how to acquire interest points of customers on the mobile internet is an urgent problem to be solved by integrating various information of the customers.
It is to be noted that the information disclosed in the above background section is only for enhancement of understanding of the background of the present disclosure, and thus may include information that does not constitute prior art known to those of ordinary skill in the art.
Disclosure of Invention
The embodiment of the disclosure provides a client data processing method and device, a computer readable storage medium and an electronic device, which can improve the efficiency and accuracy of client data processing.
Additional features and advantages of the disclosure will be set forth in the detailed description which follows, or in part will be obvious from the description, or may be learned by practice of the disclosure.
According to an aspect of the present disclosure, there is provided a method for processing customer data, including:
pushing the intelligent business card to the client;
receiving feedback information of the customer reading the intelligent business card;
receiving personal information of the client input by a worker;
determining recommendation information of the client according to the personal information of the client; and
displaying the feedback information and the recommendation information at a terminal so that the staff can conveniently communicate with the client based on the feedback information and the recommendation information;
the feedback information can be dynamically adjusted according to the reading condition of the client, and the recommendation information can be dynamically adjusted according to the variation of the personal information of the client.
In one embodiment, pushing a smart business card to a customer includes:
and pushing the intelligent business card comprising product information to the client.
In one embodiment, receiving the personal information of the customer entered by a staff member comprises:
and receiving the sex, age, company, position and child parent condition of the client, which are input by a staff.
In one embodiment, determining recommendation information for the customer based on the personal information of the customer comprises:
acquiring the consumption capacity, the physical condition, the consumption center and the interest topic of the client according to the personal information of the client, and acquiring the matched product of the client according to the consumption capacity, the physical condition and the consumption center of the client.
In one embodiment, displaying the feedback information and the recommendation information at a terminal to facilitate the staff member to communicate with the customer based on the feedback information and the recommendation information comprises:
and the staff deepens communication with the client according to the topics which the client is interested in, and recommends the matched product to the client according to the matched product and the feedback information.
In one embodiment, receiving feedback information that the customer reads the smart card comprises:
and receiving the information of the products included in the intelligent business card browsed by the client.
In one embodiment, receiving feedback information that the customer reads the smart card comprises:
and receiving the times, the browsing time length, the browsing depth and the browsing specific time of the product included in the intelligent business card browsed by the client, wherein the browsing depth refers to an interface or a menu level at which the browsing of the client is stopped.
According to an aspect of the present disclosure, there is provided a client data processing apparatus including:
the sending module is configured to send the intelligent business card to a client and send feedback information and recommendation information to a worker;
the input module is configured to input personal information of the customer; and
and the acquisition module is configured to acquire the recommendation information of the client according to the personal information of the client.
According to an aspect of the present disclosure, there is provided an electronic device including:
one or more processors;
a storage device configured to store one or more programs that, when executed by the one or more processors, cause the one or more processors to implement the method of processing customer data of any one of the above.
According to an aspect of the present disclosure, there is provided a computer-readable storage medium storing a computer program which, when executed by a processor, implements a method of processing customer data according to any one of the above.
In the technical solutions provided by some embodiments of the present disclosure, feedback information of the client reading the smart card sent by a system can be obtained by a worker pushing the smart card to the client and inputting personal information of the client, and recommendation information of the client is determined according to the personal information of the client, so that the worker can communicate with the client according to the feedback information and the recommendation information, and products required by the client are provided.
It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the disclosure.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the present disclosure and together with the description, serve to explain the principles of the disclosure. It is to be understood that the drawings in the following description are merely exemplary of the disclosure, and that other drawings may be derived from those drawings by one of ordinary skill in the art without the exercise of inventive faculty. In the drawings:
fig. 1 shows a schematic diagram of an exemplary system architecture of a processing method of client data or a processing apparatus of client data to which an embodiment of the present disclosure is applied;
FIG. 2 illustrates a schematic structural diagram of a computer system suitable for use with the electronic device implementing embodiments of the present disclosure;
FIG. 3 schematically shows a flow diagram of a customer data processing method according to an embodiment of the present disclosure;
FIG. 4 schematically illustrates a flow diagram of a customer data processing method according to an embodiment of the present disclosure;
FIG. 5 schematically shows a block diagram of a client data processing apparatus according to an embodiment of the present disclosure;
FIG. 6 schematically shows a block diagram of a client data processing apparatus according to another embodiment of the present invention;
FIG. 7 schematically shows a block diagram of a client data processing apparatus according to another embodiment of the present invention;
fig. 8 schematically shows a block diagram of a client data processing device according to another embodiment of the present invention.
Detailed Description
Example embodiments will now be described more fully with reference to the accompanying drawings. Example embodiments may, however, be embodied in many different forms and should not be construed as limited to the examples set forth herein; rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the concept of example embodiments to those skilled in the art.
Furthermore, the described features, structures, or characteristics may be combined in any suitable manner in one or more embodiments. In the following description, numerous specific details are provided to give a thorough understanding of embodiments of the disclosure. One skilled in the relevant art will recognize, however, that the subject matter of the present disclosure can be practiced without one or more of the specific details, or with other methods, components, devices, steps, and so forth. In other instances, well-known methods, devices, implementations, or operations have not been shown or described in detail to avoid obscuring aspects of the disclosure.
The block diagrams shown in the figures are functional entities only and do not necessarily correspond to physically separate entities. I.e. these functional entities may be implemented in the form of software, or in one or more hardware modules or integrated circuits, or in different networks and/or processor means and/or microcontroller means.
The flow charts shown in the drawings are merely illustrative and do not necessarily include all of the contents and operations/steps, nor do they necessarily have to be performed in the order described. For example, some operations/steps may be decomposed, and some operations/steps may be combined or partially combined, so that the actual execution sequence may be changed according to the actual situation.
Fig. 1 shows a schematic diagram of an exemplary system architecture 100 to which a client data processing method or a client data processing apparatus of an embodiment of the present disclosure may be applied.
As shown in fig. 1, the system architecture 100 may include one or more of terminal devices 101, 102, 103, a network 104, and a server 105. The network 104 is a medium to provide communication links between the terminal devices 101, 102, 103 and the server 105. Network 104 may include various connection types, such as wired, wireless communication links, or fiber optic cables, to name a few.
It should be understood that the number of terminal devices, networks, and servers in fig. 1 is merely illustrative. There may be any number of terminal devices, networks, and servers, as desired for implementation. For example, server 105 may be a server cluster comprised of multiple servers, or the like.
The staff and the clients can use the terminal devices 101, 102, 103 to interact with the server 105 via the network 104 to receive or send messages or the like. The terminal devices 101, 102, 103 may be various electronic devices having display screens including, but not limited to, smart phones, tablets, portable and desktop computers, digital cinema projectors, and the like.
The server 105 may be a server that provides various services. For example, after an operator sends a smart card to a client by using the terminal device 103 (or the terminal device 101 or 102), the server 105 may receive feedback information of the client reading the smart card and send the feedback information to the terminal device 103 of the operator, the operator may send personal information of the client to the server 105, and the server 105 may obtain recommendation information of the client by querying a database or by an algorithm and send the recommendation information to the terminal device 103 of the operator, so that the operator may communicate with the client based on the feedback information and the recommendation information.
Also for example, the terminal device 103 (also may be the terminal device 101 or 102) may be a smart tv, a VR (virtual Reality)/AR (Augmented Reality) helmet display, or a mobile terminal such as a smart phone, a tablet computer, etc. on which a navigation, a network appointment, an instant messaging, a video Application (APP) and the like are installed, and a worker may send a smart business card to a client and personal information of the client to the server 105 through the smart tv, the VR/AR helmet display or the navigation, the network appointment, the instant messaging, the video APP.
FIG. 2 illustrates a schematic structural diagram of a computer system suitable for use in implementing the electronic device of an embodiment of the present disclosure.
It should be noted that the computer system 200 of the electronic device shown in fig. 2 is only an example, and should not bring any limitation to the functions and the scope of the application of the embodiments of the present disclosure.
As shown in fig. 2, the computer system 200 includes a Central Processing Unit (CPU)201 that can perform various appropriate actions and processes in accordance with a program stored in a Read-Only Memory (ROM) 202 or a program loaded from a storage section 208 into a Random Access Memory (RAM) 203. In the RAM 203, various programs and data necessary for system operation are also stored. The CPU 201, ROM 202, and RAM 203 are connected to each other via a bus 204. An input/output (I/O) interface 205 is also connected to bus 204.
The following components are connected to the I/O interface 205: an input portion 206 including a keyboard, a mouse, and the like; an output section 207 including a Cathode Ray Tube (CRT), a Liquid Crystal Display (LCD), and the like, a speaker, and the like; a storage section 208 including a hard disk and the like; and a communication section 209 including a Network interface card such as a LAN (Local Area Network) card, a modem, or the like. The communication section 209 performs communication processing via a network such as the internet. A drive 210 is also connected to the I/O interface 205 as needed. A removable medium 211, such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like, is mounted on the drive 210 as necessary, so that a computer program read out therefrom is installed into the storage section 208 as necessary.
In particular, the processes described below with reference to the flowcharts may be implemented as computer software programs, according to embodiments of the present disclosure. For example, embodiments of the present disclosure include a computer program product comprising a computer program embodied on a computer readable storage medium, the computer program containing program code for performing the method illustrated by the flow chart. In such embodiments, the computer program may be downloaded and installed from a network via the communication section 209 and/or installed from the removable medium 211. The computer program, when executed by a Central Processing Unit (CPU)201, performs various functions defined in the methods and/or apparatus of the present application.
It should be noted that the computer readable storage medium shown in the present disclosure may be a computer readable signal medium or a computer readable storage medium or any combination of the two. A computer readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples of the computer readable storage medium may include, but are not limited to: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a Read-Only Memory (ROM), an Erasable Programmable Read-Only Memory (EPROM) or flash Memory), an optical fiber, a portable compact disc Read-Only Memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the present disclosure, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. In contrast, in the present disclosure, a computer-readable signal medium may include a propagated data signal with computer-readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A computer readable signal medium may also be any computer readable storage medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a computer readable storage medium may be transmitted using any appropriate medium, including but not limited to: wireless, wire, fiber optic cable, RF (radio frequency), etc., or any suitable combination of the foregoing.
The flowchart and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of methods, apparatus, and computer program products according to various embodiments of the present disclosure. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams or flowchart illustration, and combinations of blocks in the block diagrams or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.
The modules and/or units and/or sub-units described in the embodiments of the present disclosure may be implemented by software, or may be implemented by hardware, and the described modules and/or units and/or sub-units may also be disposed in a processor. Wherein the names of such modules and/or units and/or sub-units in some cases do not constitute a limitation on the modules and/or units and/or sub-units themselves.
As another aspect, the present application also provides a computer-readable storage medium, which may be contained in the electronic device described in the above embodiment; or may exist separately without being assembled into the electronic device. The computer-readable storage medium carries one or more programs which, when executed by an electronic device, cause the electronic device to implement the method described in the embodiments below. For example, the electronic device may implement the steps shown in fig. 3 or fig. 4.
In the related art, for example, a machine learning method, a deep learning method, or the like may be used to process client data, and the range of application of different methods is different.
Fig. 3 schematically shows a flow chart of a customer data processing method according to an embodiment of the present disclosure. The method steps of the embodiment of the present disclosure may be executed by the terminal device, the server, or both, for example, the server 105 in fig. 1 may be executed by the terminal device and the server, but the present disclosure is not limited thereto.
In step S310, the smart business card is pushed to the customer.
After the staff and the client establish contact, the staff can send the intelligent business card to the terminal equipment such as the mobile phone of the client through the terminal equipment such as the mobile phone and the like, wherein the intelligent business card optionally comprises product information, the client can browse the product information through the intelligent business card after receiving the intelligent business card, and the staff can obtain the browsing information of the client through the terminal equipment such as the mobile phone and the like. In one embodiment, the browsing information of the client includes the number of times the client browses the products included in the smart card, the browsing time length and the specific browsing time.
In the embodiments of the present disclosure, the terminal device may be implemented in various forms. For example, the terminal described in the present disclosure may include a mobile terminal such as a mobile phone, a tablet computer, a notebook computer, a palmtop computer, a Personal Digital Assistant (PDA), a Portable Media Player (PMP), a client data processing apparatus, a wearable device, a smart band, a pedometer, a robot, an unmanned vehicle, and the like, and a fixed terminal such as a digital TV (television), a desktop computer, and the like.
In step S320, feedback information of the customer reading the smart card is received.
In this step, receiving feedback information of the customer reading the smart card specifically includes: after the staff sends the intelligent business card to the client, the client reads the product information in the intelligent business card, and at this time, background equipment such as a server and the like can obtain browsing information of the client, such as the product browsing times, the browsing time length, the browsing depth, the browsing specific time and the like of the client, wherein the browsing depth refers to an interface or a menu level at which the client stops browsing. The feedback information may optionally be the number of times the client browses the product, the browsing time length, the specific browsing time, and the like.
In step S330, personal information of the customer entered by a worker is received.
In this step, the staff member optionally enters personal information of the client through a terminal device such as a mobile phone or a computer, and the server optionally receives the personal information of the client. The personal information of the client may optionally include the gender, age, company, job title, parents of children, etc. of the client.
In step S340, recommendation information of the customer is determined according to the personal information of the customer.
In this step, after receiving personal information of the client entered by the staff, the server queries a corresponding database or performs algorithm analysis according to the personal information of the client, wherein the corresponding database may include consumption abilities, physical conditions, center of gravity of the family, matching products, topics in which the center of gravity of the consumption may be interested, points of interest, concerns and the like of various types of clients. After the server queries the database, the server can obtain recommendation information corresponding to the personal information of the client input by the staff.
In one embodiment, the consumption ability, physical condition, consumption center and interest topic of the client are obtained according to the personal information of the client, and the server can obtain the matched product of the client according to the consumption ability, physical condition and consumption center of the client.
In step S350, displaying the feedback information and the recommendation information at a terminal so that the staff member can communicate with the client based on the feedback information and the recommendation information; the feedback information can be dynamically adjusted according to the reading condition of the client, and the recommendation information can be dynamically adjusted according to the variation of the personal information of the client.
In this step, the server may optionally send feedback information of the product browsed by the client in the smart card and recommendation information obtained by querying the database according to the personal information of the client to the device terminal of the worker. And after obtaining the feedback information and the recommendation information, the staff communicates with the client according to the recommendation information. The feedback information can be dynamically adjusted according to the reading condition of the client, and the recommendation information can be dynamically adjusted according to the variation of the personal information of the client.
For example, in one embodiment, a worker obtains a plurality of customers through his/her own channel, and after the worker sends the smart card to the customer, the worker allocates insurance products and insurance information in which the customer is interested under his/her own smart card. After receiving the intelligent business card, the client checks the product content in the intelligent business card for many times. The staff learns that the customer checks a specific product of the intelligent business card for multiple times through the intelligent terminal, and the time for checking the business card is in a specific time period, so that the staff can conjecture that the customer is interested in the specific product. The staff member may contact the customer during the specific time period to introduce the specific product.
For example, in one embodiment, a worker establishes a connection with a customer and is informed of personal information about the customer, such as corporate headquarters, through the communication. After the staff member enters the personal information of the customer, the interest of the customer can be obtained as golf and the related customers purchase a specific product, and the staff member can establish deeper contact with the customer according to the interest of the customer and recommend the specific product to the customer when appropriate.
In one embodiment, the staff member enhances communication with the client according to the topic interested by the client, and recommends the matched product to the client according to the matched product and the feedback information.
According to the method and the system, the feedback information of the intelligent business card read by the client and the recommendation information of the client are determined according to the personal information of the client, which are sent by a system, can be obtained by pushing the intelligent business card to the client by a worker and inputting the personal information of the client, so that the worker can communicate with the client according to the feedback information and the recommendation information, and products required by the client are provided.
Fig. 4 schematically shows a flow chart of a customer data processing method according to an embodiment of the present disclosure.
Referring to fig. 4, in step S311, the worker gets in contact with the customer. The client can be a client maintained by a worker, or a new client resource developed by the worker according to the business requirement. The staff member obtains the information of the potential customers through the business channel and gets contact with the customers. The contact can be made through mutual addition of communication platforms to be friends.
In step S312, the staff member pushes the smart card to the customer. In the step, after the staff contacts with the client, the intelligent business card is sent to the client on the premise that the client allows. The intelligent business card has introduction information of products, and customers can read information related to the products through the intelligent business card. The staff can edit the product information of the intelligent business card, maintain the related information of the product and add the product information which is interested by the customer.
Fig. 5 schematically shows a block diagram of a client data processing device according to an embodiment of the present disclosure. The client data processing apparatus 500 provided in the embodiment of the present disclosure may be disposed on a terminal device, may also be disposed on a server side, or may be partially disposed on a terminal device and partially disposed on a server side, for example, may be disposed on the server 105 in fig. 1, but the present disclosure is not limited thereto.
The client data processing apparatus 500 provided by the embodiment of the present disclosure may include a sending module 510, a logging module 520, and an obtaining module 530.
The sending module 510 may be configured to send the smart card to a terminal device of a client and send the feedback information and the recommendation information to a terminal device of a worker; the entry module 520 is configured to enter personal information of the customer; and the obtaining module 530 is configured to obtain the recommendation information of the customer according to the personal information of the customer.
The client data processing device 500 can push the intelligent business card to the client according to the staff to obtain the feedback information of the client reading the intelligent business card and determine the recommendation information of the client according to the personal information of the client, thereby being beneficial to the staff to communicate with the client according to the feedback information and the recommendation information and providing products required by the client.
According to the embodiment of the present disclosure, the client data processing apparatus 500 may be used to implement the client data processing method described in the embodiments of fig. 3 and 4.
Fig. 6 schematically shows a block diagram of a client data processing arrangement 600 according to another embodiment of the invention.
As shown in fig. 6, the client data processing apparatus 600 further includes a display module 610 in addition to the sending module 510, the entry module 520, and the obtaining module 530 described in the embodiment of fig. 5.
Specifically, the display module 610 displays the smart card on the terminal of the customer after the sending module 510 sends the smart card to the terminal of the customer; and after acquiring the recommendation information according to the personal information of the client, displaying the recommendation information on terminal equipment of a worker.
In the client data processing apparatus 600, the display of the smart card, the feedback information, and the recommendation information may be completed through the display module 610.
Fig. 7 schematically shows a block diagram of a client data processing arrangement 700 according to another embodiment of the invention.
As shown in fig. 7, the client data processing apparatus 700 further includes a monitoring module 710 in addition to the sending module 510, the logging module 520, and the obtaining module 530 described in the embodiment of fig. 5.
Specifically, the monitoring module 71 is configured to monitor the browsing of the smart card by the client after the client terminal receives the smart card, so as to obtain browsing information of a product of the smart card browsed by the client, thereby being beneficial to providing a suitable product to the client after the staff knows the browsing information of the client.
Fig. 8 schematically shows a block diagram of a client data processing arrangement 800 according to another embodiment of the invention.
As shown in fig. 8, in addition to the sending module 510, the logging module 520, and the obtaining module 530 described in the embodiment of fig. 5, the customer data processing apparatus 800 further includes a storage module 810.
Specifically, the storage module 810 is configured to store the smart card sent by the staff to the client, browsing information of the client browsing the smart card, client information entered by the staff, and recommendation information recommended by the system for the client information, so as to facilitate calling and reference by the staff.
It is understood that the sending module 510, the entering module 520, the obtaining module 530, the displaying module 610, the monitoring module 710, and the storing module 810 may be combined in one module to be implemented, or any one of them may be split into a plurality of modules. Alternatively, at least part of the functionality of one or more of these modules may be combined with at least part of the functionality of the other modules and implemented in one module. According to an embodiment of the present invention, at least one of the sending module 510, the logging module 520, the obtaining module 530, the displaying module 610, the monitoring module 710, and the storing module 810 may be at least partially implemented as a hardware circuit, such as a Field Programmable Gate Array (FPGA), a Programmable Logic Array (PLA), a system on a chip, a system on a substrate, a system on a package, an Application Specific Integrated Circuit (ASIC), or may be implemented in hardware or firmware in any other reasonable manner of integrating or packaging a circuit, or in a suitable combination of three implementations of software, hardware, and firmware. Alternatively, at least one of the sending module 510, the entering module 520, the obtaining module 530, the displaying module 610, the monitoring module 710, and the storing module 810 may be at least partially implemented as a computer program module that, when executed by a computer, may perform the functions of the respective modules.
For details that are not disclosed in the embodiments of the client data processing apparatus of the present invention, reference is made to the above-described embodiments of the client data processing method of the present invention for details that are not disclosed in the embodiments of the apparatus of the present invention, since the respective modules of the client data processing apparatus of the exemplary embodiments of the present invention can be used to implement the steps of the above-described exemplary embodiments of the client data processing method described in fig. 3 and 4.
According to the client data processing device provided by the embodiment of the disclosure, the feedback information of reading the intelligent business card by the client can be obtained by pushing the intelligent business card to the client by a worker, and the recommendation information of the client can be determined according to the personal information of the client, so that the communication between the worker and the client according to the feedback information and the recommendation information is facilitated, and products required by the client are provided.
The specific implementation of each module, unit and sub-unit in the client data processing apparatus provided in the embodiments of the present disclosure may refer to the content in the client data processing method, and is not described herein again.
It should be noted that although several modules, units and sub-units of the apparatus for action execution are mentioned in the above detailed description, such division is not mandatory. Indeed, the features and functionality of two or more modules, units and sub-units described above may be embodied in one module, unit and sub-unit, in accordance with embodiments of the present disclosure. Conversely, the features and functions of one module, unit and sub-unit described above may be further divided into embodiments by a plurality of modules, units and sub-units.
Through the above description of the embodiments, those skilled in the art will readily understand that the exemplary embodiments described herein may be implemented by software, or by software in combination with necessary hardware. Therefore, the technical solution according to the embodiments of the present disclosure may be embodied in the form of a software product, which may be stored in a non-volatile storage medium (which may be a CD-ROM, a usb disk, a removable hard disk, etc.) or on a network, and includes several instructions to enable a computing device (which may be a personal computer, a server, a touch terminal, or a network device, etc.) to execute the method according to the embodiments of the present disclosure.
Other embodiments of the disclosure will be apparent to those skilled in the art from consideration of the specification and practice of the disclosure disclosed herein. This application is intended to cover any variations, uses, or adaptations of the disclosure following, in general, the principles of the disclosure and including such departures from the present disclosure as come within known or customary practice within the art to which the disclosure pertains. It is intended that the specification and examples be considered as exemplary only, with a true scope and spirit of the disclosure being indicated by the following claims.
It will be understood that the present disclosure is not limited to the precise arrangements described above and shown in the drawings and that various modifications and changes may be made without departing from the scope thereof. The scope of the present disclosure is limited only by the appended claims.
Claims (10)
1. A method for processing customer data, comprising:
pushing the intelligent business card to the client;
receiving feedback information of the customer reading the intelligent business card;
receiving personal information of the client input by a worker;
determining recommendation information of the client according to the personal information of the client; and
displaying the feedback information and the recommendation information at a terminal so that the staff can conveniently communicate with the client based on the feedback information and the recommendation information;
the feedback information can be dynamically adjusted according to the reading condition of the client, and the recommendation information can be dynamically adjusted according to the variation of the personal information of the client.
2. The method of claim 1, wherein pushing a smart business card to a customer comprises:
and pushing the intelligent business card comprising product information to the client.
3. The method of claim 1, wherein receiving staff-entered personal information for the customer comprises:
and receiving the sex, age, company, position and child parent condition of the client, which are input by a staff.
4. The method of claim 1, wherein determining recommendation information for the customer based on the customer's personal information comprises:
acquiring the consumption capacity, the physical condition, the consumption center and the interest topic of the client according to the personal information of the client, and acquiring the matched product of the client according to the consumption capacity, the physical condition and the consumption center of the client.
5. The method of claim 4, wherein displaying the feedback information and the recommendation information at a terminal to facilitate the staff member to communicate with the customer based on the feedback information and the recommendation information comprises:
and the staff deepens communication with the client according to the topics which the client is interested in, and recommends the matched product to the client according to the matched product and the feedback information.
6. The method of claim 2, wherein receiving feedback information that the customer read the smart card comprises:
and receiving the information of the products included in the intelligent business card browsed by the client.
7. The method of claim 6, wherein receiving feedback information that the customer read the smart business card comprises:
and receiving the times, the browsing time length, the browsing depth and the browsing specific time of the product included in the intelligent business card browsed by the client, wherein the browsing depth refers to an interface or a menu level at which the browsing of the client is stopped.
8. An apparatus for processing customer data, comprising:
the sending module is configured to send the intelligent business card to a client and send feedback information and recommendation information to a worker;
the input module is configured to input personal information of the customer; and
and the acquisition module is configured to acquire the recommendation information of the client according to the personal information of the client.
9. An electronic device, comprising:
one or more processors;
a storage device configured to store one or more programs which, when executed by the one or more processors, cause the one or more processors to implement the method of processing customer data according to any one of claims 1 to 7.
10. A computer-readable storage medium, in which a computer program is stored, which, when being executed by a processor, implements a method of processing customer data according to any one of claims 1 to 7.
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|---|---|---|---|
| CN201911212707.8A CN111179019A (en) | 2019-12-02 | 2019-12-02 | Client data processing method and related equipment |
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| CN201911212707.8A CN111179019A (en) | 2019-12-02 | 2019-12-02 | Client data processing method and related equipment |
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| CN111179019A true CN111179019A (en) | 2020-05-19 |
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| CN201911212707.8A Pending CN111179019A (en) | 2019-12-02 | 2019-12-02 | Client data processing method and related equipment |
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Application publication date: 20200519 |