CN110931017A - Charging interaction method and charging interaction device for charging pile - Google Patents
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- H—ELECTRICITY
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Abstract
The application discloses a charging interaction method and a charging interaction device for a charging pile. The charging interaction method for the charging pile comprises the following steps: acquiring a charging service business database, wherein the charging service business database comprises preset question key words and question replies, and each question reply is associated with at least one preset question key word; obtaining user question information; acquiring a voice prompting a user to ask a question method; judging whether the user voice information is a question voice, if not, outputting a question method voice of the user; if yes, matching the user voice information with preset question key words in the charging service business database, and outputting a question reply associated with the preset question key words when the user voice information is successfully matched with the preset question key words. The charging interaction method for the charging pile enables a user to solve the problems and the problems of the charging pile in the using process in a self-service mode.
Description
Technical Field
The application relates to the technical field of charging piles, in particular to a charging interaction method and a charging interaction device for the charging pile.
Background
In recent years, the investment and construction of charging facilities are rapidly and steadily increased, the charging facilities and the charging services are new things for many new energy owners, and a large amount of business consultation and operation consultation demands exist. Most of charging stations built by the company at present are unattended charging stations, when a vehicle owner user encounters charging related problems on site, consultation assistance is obtained mainly by dialing 95598 customer service telephone, technical problems in the consultation assistance need to be solved by 95598 customer service personnel to give orders to technical support personnel, and in the existing service mode, the waiting time of the user is long, and the 95598 customer service and operation and maintenance workload is large and the efficiency is low.
Accordingly, a technical solution is desired to overcome or at least alleviate at least one of the above-mentioned drawbacks of the prior art.
Content of application
It is an object of the present application to provide a charging interaction method for a charging post that overcomes or at least alleviates at least one of the above-mentioned drawbacks of the prior art.
In order to achieve the above object, the present application provides a charging interaction method for a charging pile, including: acquiring a charging service business database, wherein the charging service business database comprises preset question key words and question replies, and each question reply is associated with at least one preset question key word; obtaining user question information; acquiring a voice prompting a user to ask a question method; judging whether the user voice information is a question voice, if not, outputting a question method voice of the user; and if so, matching the user voice information with preset question key words in the charging service database, and outputting a question reply associated with the preset question key words when the user voice information is successfully matched with the preset question key words.
Optionally, the charging interaction method for the charging pile further includes:
and storing the question answer and the user question information corresponding to the question answer.
Optionally, when the matching between the user voice information and the preset question key words fails, the user voice information is stored as the question voice to be answered.
Optionally, the obtaining the user question information includes:
acquiring user voice data;
acquiring a character classifier;
and extracting the voice data characteristics of the user, and inputting the voice data characteristics to a character classifier so as to obtain character information of the user.
Optionally, the determining whether the user voice information is a question voice includes:
and judging whether the acquired text information of the user comprises preset keywords or not, if so, judging that the text information of the user is question voice, and if not, judging that the text information of the user does not enable the question voice.
Optionally, the matching the user voice information with a preset question key word in the charging service database, and when the user voice information is successfully matched with the preset question key word, outputting a question reply associated with the preset question key word includes:
and matching the voice information of the user with preset question key words in the charging service business database, matching whether only one preset question key word meeting a first preset condition exists, and if so, outputting a question reply associated with the preset question key word.
Optionally, the matching the user voice information with a preset question key word in the charging service database, and when the user voice information is successfully matched with the preset question key word, outputting a question reply associated with the preset question key word further includes:
and matching the voice information of the user with preset question key words in the charging service business database, and judging whether the preset question key words accord with a first preset condition or not, if not, judging whether at least one preset question key word accord with a second preset condition or not, and if so, outputting a question reply associated with each preset question key word.
Optionally, the matching the user voice information with a preset question key word in the charging service database, and when the user voice information is successfully matched with the preset question key word, outputting a question reply associated with the preset question key word further includes:
and matching whether at least one preset question key word meeting a second preset condition exists or not, and if not, storing the voice information of the user as the question voice to be answered.
The application also provides a fill electric pile with mutual device that charges, fill electric pile with mutual device that charges includes:
the system comprises a database acquisition unit, a database processing unit and a database processing unit, wherein the database acquisition unit is used for acquiring a charging service business database, the charging service business database comprises preset question key words and question replies, and each question reply is at least associated with one preset question key word;
the system comprises a questioning information acquisition unit, a questioning information acquisition unit and a questioning information acquisition unit, wherein the questioning information acquisition unit is used for acquiring questioning information of a user;
the system comprises a questioning method voice acquisition unit, a questioning method voice acquisition unit and a questioning method voice processing unit, wherein the questioning method voice acquisition unit is used for acquiring a voice prompting a user to ask a questioning method;
the question voice judging unit is used for judging whether the voice information of the user is question voice;
the questioning method voice output unit is used for outputting the questioning method voice of the user when the questioning voice judgment unit judges that the questioning method voice is not available;
the matching unit is used for matching the voice information of the user with preset question key words in the charging service business database when the question voice judging unit judges that the answer is yes;
and the question reply output unit is used for outputting the question reply associated with the preset question key words when the matching unit is successfully matched.
The application also provides an electronic device, which comprises a memory, a processor and a computer program stored in the memory and capable of running on the processor, wherein the processor executes the computer program to realize the charging interaction method for the charging pile.
The charging interaction method for the charging pile enables a user to solve questions and problems of the charging pile in the using process in a self-service mode, simplifies charging knowledge of the user through a form of a field intelligent interaction terminal to obtain a closed loop, and reduces 95598 customer service work orders and operation and maintenance workload.
Drawings
Fig. 1 is a schematic flowchart of a charging interaction method for a charging pile according to an embodiment of the application.
Fig. 2 is a schematic structural diagram of a charging interaction device for a charging pile according to an embodiment of the application.
Fig. 3 is an exemplary block diagram of a computing device capable of implementing the charging interaction method for a charging pile according to an embodiment of the present application.
Detailed Description
In order to make the implementation objects, technical solutions and advantages of the present application clearer, the technical solutions in the embodiments of the present application will be described in more detail below with reference to the drawings in the embodiments of the present application. In the drawings, the same or similar reference numerals denote the same or similar elements or elements having the same or similar functions throughout. The described embodiments are a subset of the embodiments in the present application and not all embodiments in the present application. The embodiments described below with reference to the drawings are exemplary and intended to be used for explaining the present application and should not be construed as limiting the present application. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application. Embodiments of the present application will be described in detail below with reference to the accompanying drawings.
In the description of the present application, it is to be understood that the terms "central," "longitudinal," "lateral," "front," "rear," "left," "right," "vertical," "horizontal," "top," "bottom," "inner," "outer," and the like are used in the orientation or positional relationship indicated in the drawings for convenience in describing the present application and for simplicity in description, and are not intended to indicate or imply that the referenced devices or elements must have a particular orientation, be constructed in a particular orientation, and be operated in a particular manner and are not to be considered limiting of the scope of the present application.
The charging interaction method for the charging pile shown in fig. 1 comprises the following steps:
step 1: acquiring a charging service business database, wherein the charging service business database comprises preset question key words and question replies, and each question reply is associated with at least one preset question key word; for example, the preset question key words may be similar: how to charge? Whether the user can swipe a card or not, and the question reply is an answer to the preset question key words, such as a word-based answer or a voice-based answer for the question about how to charge.
It is understood that the preset question key words may have many similar words, for example, words having the same meaning semantically such as how to charge, how to ask for charge, how to charge, and the like, and each of the words having the same meaning is associated with a corresponding question reply, that is, one question reply may be associated with a plurality of preset question key words having the same meaning and different expression modes at the same time.
Step 2: obtaining user question information;
specifically, the step of obtaining the user question information includes:
step 21: acquiring user voice data;
step 22: acquiring a character classifier;
step 23: and extracting the voice data characteristics of the user, and inputting the voice data characteristics into the character classifier so as to obtain the character information of the user.
For example, the user's speech is converted into corresponding text by speech recognition technology (ASR).
And step 3: acquiring a voice prompting a user to ask a question method; for example, a voice prompting the user to ask a question may be pre-stored, for example, the following voice is stored: what is please use? How? Is it? Or is the suffix? Etc. to ask questions in natural language.
It can be understood that the method for prompting the user to ask questions can be defined according to the requirements of the user.
And 4, step 4: judging whether the user voice information is a question voice, if not, outputting a question method voice of the user;
specifically, the determining whether the user voice information is a question voice includes:
step 41: and judging whether the acquired text information of the user comprises preset keywords or not, if so, judging that the text information of the user is question voice, and if not, judging that the text information of the user is not the question voice.
It can be understood that a preset keyword library may be generated in advance, and preset keywords are stored in the preset keyword library.
For example, a preset keyword may be set by itself, for example, is the preset keyword the end word? Or whether the character information includes keywords such as how, whether, what, how, and the like.
If yes, the text message of the user is determined to be the questioning voice, for example, when the text message of the user is expressed as: asking what to do to charge, at this time, judging that the information of the user is question voice because of having what to do with the keyword, and if the character information of the user is expressed as: i can not charge, and you teach me, at the moment, whether, what and the like the preset keywords do not exist in the text information, so that the voice is judged not to be the question voice, the voice of the question method of the user is output, and the user is prompted to ask a question according to the question voice.
And 5: if yes, matching the voice information of the user with preset question key words in the charging service business database, and outputting a question reply associated with the preset question key words when the voice information of the user is successfully matched with the preset question key words.
Specifically, step 5 comprises:
step 51: and matching the voice information of the user with preset question key words in a charging service business database, judging whether only one preset question key word meeting a first preset condition exists, and if so, outputting a question reply associated with the preset question key word.
In this embodiment, the first predetermined condition is similarity matching, for example, 5 words are included in the text information in the user's voice information, and when the 5 words are the same as a predetermined question key word, the matching is considered.
For example, the text information in the user's voice information is how to charge, and the preset question key text has the same expression: how to charge is considered the same.
It is to be understood that the 90% similarity, 85% similarity, and the like may be set as necessary.
In the present embodiment, the positional relationship of each word is not considered, and it is understood that in other embodiments, the positional relationship of each word may be considered.
In this embodiment, the first preset condition is: and when the text information in the user voice information is completely the same as the key text for questioning, the matching is considered.
And step 52, matching the voice information of the user with preset question key words in the charging service database, judging whether the preset question key words meet the first preset condition or not, if not, judging whether at least one preset question key word meet the second preset condition or not, and if so, outputting a question reply associated with each preset question key word.
In this embodiment, the second preset condition is also similarity matching, and in this embodiment, the first preset condition is: and when the text information in the user voice information is identical with more than 60% of the text in the key text for questioning and is not identical with 100% of the text in the key text for questioning, the matching is considered.
For example, the text information in the user voice information is how to charge, and the preset question keyword is how to charge, at this time, the similarity is higher than the second preset condition through the similarity calculation, and then the second preset condition is considered to be satisfied.
Step 53: and matching whether at least one preset question key word meeting a second preset condition exists or not, and if not, storing the voice information of the user as the question voice to be answered.
It can be understood that, in some cases, the preset question key words meeting the conditions are not found in the charging service business database, and at this time, the user voice information can be stored as the question voice to be answered.
And after the storage, the system can be called out conveniently by a developer, so that the charging service business database is updated.
In this embodiment, the charging interaction method for the charging pile further includes:
step 6: the question answer and the user question information corresponding to the question answer are stored.
By adopting the method, the statistics of the developer can be facilitated, the habit of the user can be found, and the user can conveniently look up the habit.
In this embodiment, step 4 further includes: and when the matching of the user voice information and the preset question key words fails, storing the user voice information as the question voice to be answered.
By adopting the method, developers can further understand the questioning habits of users and increase the preset keywords.
The present application also provides a charging interaction device for a charging pile, which, as shown in fig. 3, includes a database acquisition unit 15, a question information acquisition unit 11, a question method voice acquisition unit 12, a question voice determination unit 13, a question method voice output unit 14, a matching unit 16, and a question reply output unit 17, wherein,
the database acquiring unit 15 is configured to acquire a charging service business database, where the charging service business database includes preset question key words and question replies, where each question reply is associated with at least one preset question key word;
the questioning information acquiring unit 11 is used for acquiring user questioning information;
the questioning method voice acquiring unit 12 is configured to acquire a voice prompting the user to ask a questioning method;
the question voice judging unit 13 is used for judging whether the user voice information is a question voice;
the questioning method voice output unit 14 is used for outputting the questioning method voice of the user when the questioning voice judging unit judges that the questioning voice is not present;
the matching unit 16 is used for matching the user voice information with preset question key words in the charging service business database when the question voice judging unit judges that the question voice information is positive;
the question reply output unit 17 is configured to output a question reply associated with the preset question key text when the matching unit is successfully matched.
It should be noted that the foregoing explanations of the method embodiments also apply to the apparatus of this embodiment, and are not repeated herein.
Fig. 3 is an exemplary block diagram of an electronic device capable of implementing an image tag obtaining method provided according to an embodiment of the present application.
The electronic device shown in fig. 3 includes a memory, a processor, and a computer program stored in the memory and capable of running on the processor, wherein the processor implements the charging interaction method for a charging pile as described above when executing the computer program.
As shown in fig. 3, the electronic device includes an input device 501, an input interface 502, a central processor 503, a memory 504, an output interface 505, and an output device 506. The input interface 502, the central processing unit 503, the memory 504 and the output interface 505 are connected to each other through a bus 507, and the input device 501 and the output device 506 are connected to the bus 507 through the input interface 502 and the output interface 505, respectively, and further connected to other components of the electronic device. Specifically, the input device 504 receives input information from the outside and transmits the input information to the central processor 503 through the input interface 502; the central processor 503 processes input information based on computer-executable instructions stored in the memory 504 to generate output information, temporarily or permanently stores the output information in the memory 504, and then transmits the output information to the output device 506 through the output interface 505; the output device 506 outputs the output information to the outside of the electronic device for use by the user.
That is, the electronic device shown in fig. 3 may also be implemented to include: a memory storing computer-executable instructions; and one or more processors that, when executing the computer-executable instructions, may implement the charging interaction method for a charging pole described in connection with fig. 1.
In one embodiment, the electronic device shown in fig. 3 may be implemented to include: a memory 504 configured to store executable program code; one or more processors 503 configured to execute the executable program code stored in the memory 504 to perform the charging interaction method for a charging pile in the above embodiments.
It is understood that the present application may also include peripheral devices such as a display device, a voice input device (e.g., a microphone), a human-computer interaction device, etc. in order to facilitate the methods of the present application.
Although the present application has been described with reference to the preferred embodiments, it is not intended to limit the present application, and those skilled in the art can make variations and modifications without departing from the spirit and scope of the present application.
In a typical configuration, a computing device includes one or more processors (CPUs), input/output interfaces, network interfaces, and memory.
The memory may include forms of volatile memory in a computer readable medium, Random Access Memory (RAM) and/or non-volatile memory, such as Read Only Memory (ROM) or flash memory (flash RAM). Memory is an example of a computer-readable medium.
Computer-readable media include both non-transitory and non-transitory, removable and non-removable media that implement information storage by any method or technology. The information may be computer readable instructions, data structures, modules of a program, or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), Static Random Access Memory (SRAM), Dynamic Random Access Memory (DRAM), other types of Random Access Memory (RAM), Read Only Memory (ROM), Electrically Erasable Programmable Read Only Memory (EEPROM), flash memory or other memory technology, compact disc read only memory (CD-ROM), Digital Versatile Discs (DVD) or other optical storage, magnetic cassettes, magnetic tape, magnetic disk storage or other magnetic storage devices, or any other non-transmission medium that can be used to store information that can be accessed by a computing device.
As will be appreciated by one skilled in the art, embodiments of the present application may be provided as a method, system, or computer program product. Accordingly, the present application may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present application may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
Furthermore, it will be obvious that the term "comprising" does not exclude other elements or steps. A plurality of units, modules or devices recited in the device claims may also be implemented by one unit or overall device by software or hardware. The terms first, second, etc. are used to identify names, but not any particular order.
The flowchart and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present application. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks identified in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams and/or flowchart illustration, and combinations of blocks in the block diagrams and/or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.
The Processor in this embodiment may be a Central Processing Unit (CPU), other general purpose Processor, a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), an off-the-shelf Programmable Gate Array (FPGA) or other Programmable logic device, a discrete Gate or transistor logic device, a discrete hardware component, and so on. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like.
The memory may be used to store computer programs and/or modules, and the processor may implement various functions of the apparatus/terminal device by running or executing the computer programs and/or modules stored in the memory, as well as by invoking data stored in the memory. The memory may mainly include a storage program area and a storage data area, wherein the storage program area may store an operating system, an application program required by at least one function (such as a sound playing function, an image playing function, etc.), and the like; the storage data area may store data (such as audio data, a phonebook, etc.) created according to the use of the cellular phone, and the like. In addition, the memory may include high speed random access memory, and may also include non-volatile memory, such as a hard disk, a memory, a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash memory Card (Flash Card), at least one magnetic disk storage device, a Flash memory device, or other volatile solid state storage device.
In this embodiment, the module/unit integrated with the apparatus/terminal device may be stored in a computer-readable storage medium if it is implemented in the form of a software functional unit and sold or used as a separate product. Based on such understanding, all or part of the flow in the method according to the embodiments of the present invention may also be implemented by a computer program to instruct related hardware, where the computer program may be stored in a computer readable storage medium, and when the computer program is executed by a processor, the computer program may implement the steps of the embodiments of the method. Wherein the computer program comprises computer program code, which may be in the form of source code, object code, an executable file or some intermediate form, etc. The computer readable medium may include: any entity or device capable of carrying computer program code, recording medium, U.S. disk, removable hard disk, magnetic disk, optical disk, computer Memory, Read-Only Memory (ROM), Random Access Memory (RAM), electrical carrier wave signals, telecommunications signals, software distribution media, and the like. It should be noted that the computer readable medium may contain content that is appropriately increased or decreased as required by legislation and patent practice in the jurisdiction.
Finally, it should be pointed out that: the above examples are only for illustrating the technical solutions of the present application, and are not limited thereto. Although the present application has been described in detail with reference to the foregoing embodiments, it should be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions in the embodiments of the present application.
Claims (10)
1. A charging interaction method for a charging pile is characterized by comprising the following steps:
acquiring a charging service business database, wherein the charging service business database comprises preset question key words and question replies, and each question reply is associated with at least one preset question key word;
obtaining user question information;
acquiring a voice prompting a user to ask a question method;
judging whether the user voice information is a question voice, if not, outputting a question method voice of the user;
and if so, matching the user voice information with preset question key words in the charging service database, and outputting a question reply associated with the preset question key words when the user voice information is successfully matched with the preset question key words.
2. The charging interaction method for a charging pile according to claim 1, further comprising:
and storing the question answer and the user question information corresponding to the question answer.
3. The charging interaction method for the charging pile according to claim 1, wherein when the matching between the user voice information and the preset question keyword fails, the user voice information is stored as a question voice to be answered.
4. The charging interaction method for the charging pile according to claim 2, wherein the acquiring of the user question information comprises:
acquiring user voice data;
acquiring a character classifier;
and extracting the voice data characteristics of the user, and inputting the voice data characteristics to a character classifier so as to obtain character information of the user.
5. The charging interaction method for the charging pile according to claim 3, wherein the step of judging whether the voice message of the user is a question voice comprises the steps of:
and judging whether the acquired text information of the user comprises preset keywords or not, if so, judging that the text information of the user is question voice, and if not, judging that the text information of the user is not the question voice.
6. The charging interaction method for the charging pile according to claim 4, wherein the matching of the user voice information with a preset question key word in the charging service database, and when the matching of the user voice information with the preset question key word is successful, outputting a question reply associated with the preset question key word comprises:
and matching the voice information of the user with preset question key words in the charging service business database, matching whether only one preset question key word meeting a first preset condition exists, and if so, outputting a question reply associated with the preset question key word.
7. The charging interaction method for a charging pile according to claim 6, wherein the matching of the user voice information with a preset question keyword in the charging service database, and when the matching of the user voice information with the preset question keyword is successful, outputting a question reply associated with the preset question keyword further comprises:
and matching the voice information of the user with preset question key words in the charging service business database, and judging whether the preset question key words accord with a first preset condition or not, if not, judging whether at least one preset question key word accord with a second preset condition or not, and if so, outputting a question reply associated with each preset question key word.
8. The charging interaction method for a charging pile according to claim 7, wherein the matching of the user voice information with a preset question keyword in the charging service database, and the outputting of a question reply associated with the preset question keyword when the matching of the user voice information with the preset question keyword is successful further comprises:
and matching whether at least one preset question key word meeting a second preset condition exists or not, and if not, storing the voice information of the user as the question voice to be answered.
9. The utility model provides a fill electric pile with mutual device that charges which fills electric pile includes with mutual device that charges:
the system comprises a database acquisition unit, a database processing unit and a database processing unit, wherein the database acquisition unit is used for acquiring a charging service business database, the charging service business database comprises preset question key words and question replies, and each question reply is at least associated with one preset question key word;
the system comprises a questioning information acquisition unit, a questioning information acquisition unit and a questioning information acquisition unit, wherein the questioning information acquisition unit is used for acquiring questioning information of a user;
the system comprises a questioning method voice acquisition unit, a questioning method voice acquisition unit and a questioning method voice processing unit, wherein the questioning method voice acquisition unit is used for acquiring a voice prompting a user to ask a questioning method;
the question voice judging unit is used for judging whether the voice information of the user is question voice;
the questioning method voice output unit is used for outputting the questioning method voice of the user when the questioning voice judgment unit judges that the questioning method voice is not available;
the matching unit is used for matching the voice information of the user with preset question key words in the charging service business database when the question voice judging unit judges that the answer is yes;
and the question reply output unit is used for outputting the question reply associated with the preset question key words when the matching unit is successfully matched.
10. An electronic device comprising a memory, a processor, and a computer program stored in the memory and capable of running on the processor, wherein the processor implements the charging interaction method for a charging pile according to any one of claims 1 to 8 when executing the computer program.
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