CN110794796A - After-sale service system for operation vehicle - Google Patents
After-sale service system for operation vehicle Download PDFInfo
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- CN110794796A CN110794796A CN201911182204.0A CN201911182204A CN110794796A CN 110794796 A CN110794796 A CN 110794796A CN 201911182204 A CN201911182204 A CN 201911182204A CN 110794796 A CN110794796 A CN 110794796A
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- 238000004891 communication Methods 0.000 claims abstract description 11
- 230000005540 biological transmission Effects 0.000 claims description 19
- 239000002828 fuel tank Substances 0.000 claims description 4
- 238000000034 method Methods 0.000 description 7
- 238000013461 design Methods 0.000 description 5
- 230000003137 locomotive effect Effects 0.000 description 2
- 238000012986 modification Methods 0.000 description 2
- 230000004048 modification Effects 0.000 description 2
- 238000005457 optimization Methods 0.000 description 2
- 230000009286 beneficial effect Effects 0.000 description 1
- 238000010276 construction Methods 0.000 description 1
- 230000003111 delayed effect Effects 0.000 description 1
- 238000011161 development Methods 0.000 description 1
- 238000010586 diagram Methods 0.000 description 1
- 238000005516 engineering process Methods 0.000 description 1
- 238000007726 management method Methods 0.000 description 1
- 239000000463 material Substances 0.000 description 1
- 238000012827 research and development Methods 0.000 description 1
- 238000013024 troubleshooting Methods 0.000 description 1
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- G—PHYSICS
- G05—CONTROLLING; REGULATING
- G05B—CONTROL OR REGULATING SYSTEMS IN GENERAL; FUNCTIONAL ELEMENTS OF SUCH SYSTEMS; MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS OR ELEMENTS
- G05B19/00—Programme-control systems
- G05B19/02—Programme-control systems electric
- G05B19/418—Total factory control, i.e. centrally controlling a plurality of machines, e.g. direct or distributed numerical control [DNC], flexible manufacturing systems [FMS], integrated manufacturing systems [IMS] or computer integrated manufacturing [CIM]
- G05B19/4183—Total factory control, i.e. centrally controlling a plurality of machines, e.g. direct or distributed numerical control [DNC], flexible manufacturing systems [FMS], integrated manufacturing systems [IMS] or computer integrated manufacturing [CIM] characterised by data acquisition, e.g. workpiece identification
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- G—PHYSICS
- G05—CONTROLLING; REGULATING
- G05B—CONTROL OR REGULATING SYSTEMS IN GENERAL; FUNCTIONAL ELEMENTS OF SUCH SYSTEMS; MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS OR ELEMENTS
- G05B2219/00—Program-control systems
- G05B2219/30—Nc systems
- G05B2219/32—Operator till task planning
- G05B2219/32252—Scheduling production, machining, job shop
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- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
- Y02P—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN THE PRODUCTION OR PROCESSING OF GOODS
- Y02P90/00—Enabling technologies with a potential contribution to greenhouse gas [GHG] emissions mitigation
- Y02P90/02—Total factory control, e.g. smart factories, flexible manufacturing systems [FMS] or integrated manufacturing systems [IMS]
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- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Automation & Control Theory (AREA)
- Electric Propulsion And Braking For Vehicles (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The invention discloses an after-sale service system for a working vehicle, which comprises: the data acquisition module is arranged on the operation vehicle and used for acquiring working condition data information of the operation vehicle; the server is in communication connection with the data acquisition module and is used for receiving and storing working condition data information; and the user terminal is in communication connection with the server and is used for displaying the working condition data information. The after-sale service system for the working vehicle enables technicians to know the fault situation and analyze fault reasons without going to a fault site, shortens the time of site service, improves the efficiency of problem solving, further improves the quality of after-sale service, reduces the frequency of business trips of the after-sale service personnel and reduces the cost of travel expenses.
Description
Technical Field
The invention belongs to the technical field of after-sale service systems, and particularly relates to an after-sale service system for a working vehicle.
Background
At present, the after-sale service mode on the operation vehicle is to send an after-sale service staff to deal with the problem on site through the feedback of a client. The disadvantages of this service mode are: firstly, some simple faults which can be quickly solved through a telephone cannot be cleared at the first time due to unclear description of a reflection problem of field personnel; secondly, because real fault information is not mastered, after-sales personnel need to go to the site to know the process of the cause of the fault, and then the information is fed back to development technicians to discuss a solution scheme and further solve the problem, so that the application of customers is delayed, a large amount of manpower, material resources and financial resources are wasted, and the reputation of a company is influenced; thirdly, after the operation vehicle has a fault, due to the lack of comprehensive and accurate field operation data and fault data, the technical upgrade and the modification of subsequent vehicles lack of theoretical basis, the optimal design of the operation vehicle is influenced, and the market competitiveness of a company in the field is reduced.
Therefore, there is an urgent need for a method to shorten the time for troubleshooting, improve the efficiency of problem solving, reduce the frequency of business trips of after-sales service personnel, further improve the quality of after-sales service, and reduce the cost of travel expenses.
Disclosure of Invention
The invention aims to provide an after-sale service system for an operating vehicle, which can improve the quality of after-sale service and reduce the cost of travel.
In order to achieve the above object, the present invention provides an after-sales service system for a work vehicle, comprising: the data acquisition module is arranged on the operation vehicle and used for acquiring working condition data information of the operation vehicle; the server is in communication connection with the data acquisition module and is used for receiving and storing the working condition data information; and the user terminal is in communication connection with the server and is used for displaying the working condition data information.
Preferably, the data acquisition module is in signal connection with a control system of the operation vehicle, and the working condition data information of the operation vehicle is acquired through the control system.
Preferably, the data acquisition module transmits the working condition data information to the server in a wireless transmission mode.
Preferably, the data acquisition module stores the working condition data information in a file format in a specified directory of the server.
Preferably, the user terminal reads the working condition data information stored in the server in a wireless transmission mode.
Preferably, the data acquisition module is further connected with a shaft temperature alarm device and a video safety system of the working vehicle, acquires temperature information, temperature alarm signals, video information and audio information of each shaft end, and transmits the temperature information, the temperature alarm signals, the video information and the audio information of each shaft end to the server.
Preferably, the operating condition data information includes: the system comprises a brake cylinder, a brake pipe pressure, a total air cylinder pressure, a balance air cylinder pressure, a diesel engine rotating speed, a vehicle speed mileage, a hydraulic transmission case oil temperature, a direct current system voltage, a direct current system current, a fuel tank oil level, an oil pollution alarm, a diesel engine operation parameter, a hydraulic transmission case operation parameter, a generator operation parameter, an air conditioner operation parameter and a whole vehicle operation parameter.
Preferably, the operating condition data information further includes: operating parameters of the railcar operation control device.
The invention has the beneficial effects that: the after-sale service system for the working vehicle enables technicians to know the fault situation and analyze fault reasons without going to a fault site, shortens the time of site service, improves the efficiency of problem solving, further improves the quality of after-sale service, reduces the frequency of business trips of the after-sale service personnel and reduces the cost of travel expenses.
The system of the present invention has other features and advantages which will be apparent from or are set forth in detail in the accompanying drawings and the following detailed description, which are incorporated herein, and which together serve to explain certain principles of the invention.
Drawings
The above and other objects, features and advantages of the present invention will become more apparent by describing in more detail exemplary embodiments thereof with reference to the attached drawings. Wherein like reference numerals generally refer to like parts throughout the exemplary embodiments of the invention.
Fig. 1 shows a schematic structural diagram of an after-sales service system for a work vehicle according to an embodiment of the present invention.
Description of reference numerals:
1. a data acquisition module; 2. a server; 3. a user terminal.
Detailed Description
Preferred embodiments of the present invention will be described in more detail below with reference to the accompanying drawings. While the preferred embodiments of the present invention are shown in the drawings, it should be understood that the present invention may be embodied in various forms and should not be limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the invention to those skilled in the art.
An after-sales service system for a work vehicle according to the present invention includes: the data acquisition module is arranged on the operation vehicle and used for acquiring working condition data information of the operation vehicle; the server is in communication connection with the data acquisition module and is used for receiving and storing working condition data information; and the user terminal is in communication connection with the server and is used for displaying the working condition data information.
Specifically, the data acquisition module transmits all working condition data of the operation vehicle to the server through the communication link, technicians can check the working condition data information of the operation vehicle in real time through a wireless network at a user terminal, the working condition data of the operation (construction) process of the operation vehicle can be mastered in real time, and meanwhile, the technicians can check the real-time information (information such as the number of the vehicle, the station, the traffic route, the highway mark of the position of the operation vehicle, the driving speed, the wind pressure and the lamp type) of the operation vehicle in real time so as to conveniently access relevant data for query. Meanwhile, the fault reasons can be classified and sorted by analyzing the fault data according to the fault data, the design of the operation vehicle is optimized, and the operation vehicle can better serve users.
According to the exemplary embodiment, the after-sales service system for the working vehicle enables technicians to know the fault situation and analyze fault causes without going to the fault site, shortens the time of site service, improves the problem solving efficiency, further improves the quality of after-sales service, reduces the frequency of business trips of the after-sales service personnel, and reduces the cost of travel fees. Meanwhile, technicians classify, sort and analyze fault reasons regularly through data information, design of the engineering operation vehicle is optimized, product optimization design is achieved, and market share of the engineering operation vehicle in the field is improved.
In one example, the user terminal includes an after-market technology room, a research and development center, and a process technology center.
Specifically, after-sales service personnel receive the problem fed back by the user, and can quickly and accurately find a method for solving the problem through the field problem description of the user and the real-time data displayed by the display terminal of the after-sales service technical room. Some simple problems can be described by telephone and solved on the scene by the driver. The complex problem can be communicated with relevant designers and technologists in a company in advance, a solution is put forward in the company, and then the on-site service of after-sales personnel is dispatched. The user terminal has a user login safety management function, a real-time information checking function, a fault information and GYK (railway vehicle operation control equipment) version information checking function, a GYK operation record checking function and a data transmission and position positioning function.
Research and development and process technicians classify, sort and analyze fault reasons regularly through data information and optimize the engineering operation vehicle from two aspects of design and process, so that the overall optimization of the operation vehicle is achieved.
As a preferred scheme, the data acquisition module is in signal connection with a control system of the operation vehicle, and the working condition data information of the operation vehicle is acquired through the control system.
Specifically, the data acquisition module is connected with a control system of the operation vehicle, and then working condition data information of the operation vehicle is obtained.
As a preferred scheme, the data acquisition module transmits the working condition data information to the server in a wireless transmission mode.
As a preferred scheme, the data acquisition module stores the working condition data information in a file format in a specified directory of the server.
Specifically, the data acquisition module transmits the working condition data information to the server information in a remote wireless transmission mode, and automatically stores the data in a root directory specified by the server in a file format.
As a preferred scheme, the user terminal reads the working condition data information stored by the server in a wireless transmission mode.
Specifically, the user terminal acquires the working condition data information stored by the server in a remote wireless transmission mode and displays the working condition data information so that technicians can analyze the fault reasons.
As a preferred scheme, the data acquisition module is also connected with a shaft temperature alarm device and a video safety system of the operation vehicle, acquires temperature information, temperature alarm signals, video information and audio information of each shaft end, and transmits the temperature information, the temperature alarm signals, the video information and the audio information of each shaft end to the server.
Specifically, when the operation vehicle is provided with the shaft temperature alarm device and the video safety system, the data acquisition module is also connected with the shaft temperature alarm device and the video safety system of the operation vehicle, and acquires information such as temperature, temperature alarm signals, video pictures, audio and the like of each shaft end from a host of the equipment.
Preferably, the operation condition data information includes: the system comprises a brake cylinder, a brake pipe pressure, a total air cylinder pressure, a balance air cylinder pressure, a diesel engine rotating speed, a vehicle speed mileage, a hydraulic transmission case oil temperature, a direct current system voltage, a direct current system current, a fuel tank oil level, an oil pollution alarm, a diesel engine operation parameter, a hydraulic transmission case operation parameter, a generator operation parameter, an air conditioner operation parameter and a whole vehicle operation parameter.
Preferably, the operation condition data information further includes: operating parameters of the railcar operation control device.
Specifically, the data acquisition module may also acquire various parameters of the GYK (railcar operation control device), such as: the system comprises GYK running state information, GYK equipment state information, locomotive signal parameter information, equipment software version information, alarm information, running record data file information, GYK time, speed, pipe pressure, locomotive signals, working conditions, kilometer posts, traffic route numbers, station numbers, driver numbers, assistant driver numbers, train numbers, speed limit information and the like.
Examples
Fig. 1 shows a schematic configuration of an after-sales service system for a work vehicle according to an embodiment of the present invention.
As shown in fig. 1, the after-sales service system for a work vehicle includes: the data acquisition module 1 is arranged on the operation vehicle and used for acquiring working condition data information of the operation vehicle; the server 2 is in communication connection with the data acquisition module 1 and is used for receiving and storing working condition data information; and the user terminal 3 is in communication connection with the server 2 and is used for displaying the working condition data information.
The data acquisition module 1 is in signal connection with a control system of the operation vehicle, and acquires working condition data information of the operation vehicle through the control system.
The data acquisition module 1 transmits the working condition data information to the server 2 in a wireless transmission mode.
The data acquisition module 1 stores the working condition data information in a file format in an appointed directory of the server 2.
The user terminal 3 reads the working condition data information stored in the server 2 in a wireless transmission mode.
The data acquisition module 1 is also connected with a shaft temperature alarm device and a video safety system of the operation vehicle, acquires temperature information, temperature alarm signals, video information and audio information of each shaft end, and transmits the temperature information, the temperature alarm signals, the video information and the audio information of each shaft end to the server 2.
Wherein, the working condition data information comprises: the system comprises a brake cylinder, a brake pipe pressure, a total air cylinder pressure, a balance air cylinder pressure, a diesel engine rotating speed, a vehicle speed mileage, a hydraulic transmission case oil temperature, a direct current system voltage, a direct current system current, a fuel tank oil level, an oil pollution alarm, a diesel engine operation parameter, a hydraulic transmission case operation parameter, a generator operation parameter, an air conditioner operation parameter and a whole vehicle operation parameter.
Wherein, the working condition data information further includes: operating parameters of the railcar operation control device.
Having described embodiments of the present invention, the foregoing description is intended to be exemplary, not exhaustive, and not limited to the disclosed embodiments. Many modifications and variations will be apparent to those of ordinary skill in the art without departing from the scope and spirit of the illustrated embodiments.
Claims (8)
1. An after-market service system for a work vehicle, comprising:
the data acquisition module is arranged on the operation vehicle and used for acquiring working condition data information of the operation vehicle;
the server is in communication connection with the data acquisition module and is used for receiving and storing the working condition data information;
and the user terminal is in communication connection with the server and is used for displaying the working condition data information.
2. The after-sales service system for work vehicles according to claim 1, wherein the data acquisition module is in signal connection with a control system of the work vehicle, and the control system is used for acquiring the working condition data information of the work vehicle.
3. The after-sales service system for work vehicles according to claim 2, wherein the data acquisition module transmits the condition data information to the server by wireless transmission.
4. The after-sales service system for work vehicles according to claim 3, wherein the data acquisition module stores the condition data information in a file format under a designated directory of the server.
5. The after-sales service system for work vehicles according to claim 1, wherein the user terminal reads the condition data information stored in the server by wireless transmission.
6. The after-sales service system for work vehicles according to claim 1, wherein the data acquisition module is further connected to an axle temperature alarm device and a video security system of the work vehicle, acquires temperature information, temperature alarm signals, video information and audio information of each axle end, and transmits the temperature information, the temperature alarm signals, the video information and the audio information of each axle end to the server.
7. The after-market service system for work vehicles according to claim 1, wherein the condition data information includes: the system comprises a brake cylinder, a brake pipe pressure, a total air cylinder pressure, a balance air cylinder pressure, a diesel engine rotating speed, a vehicle speed mileage, a hydraulic transmission case oil temperature, a direct current system voltage, a direct current system current, a fuel tank oil level, an oil pollution alarm, a diesel engine operation parameter, a hydraulic transmission case operation parameter, a generator operation parameter, an air conditioner operation parameter and a whole vehicle operation parameter.
8. The after-market service system for work vehicles according to claim 7, wherein the condition data information further comprises: operating parameters of the railcar operation control device.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201911182204.0A CN110794796A (en) | 2019-11-27 | 2019-11-27 | After-sale service system for operation vehicle |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201911182204.0A CN110794796A (en) | 2019-11-27 | 2019-11-27 | After-sale service system for operation vehicle |
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| CN110794796A true CN110794796A (en) | 2020-02-14 |
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| CN201911182204.0A Pending CN110794796A (en) | 2019-11-27 | 2019-11-27 | After-sale service system for operation vehicle |
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2019
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| KR20110132507A (en) * | 2010-06-02 | 2011-12-08 | 신두일 | Remote a/s method using video phone call between computer and mobile phone |
| CN103034213A (en) * | 2012-12-20 | 2013-04-10 | 武汉北斗睿华科技有限公司 | Remote monitoring and controlling system |
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