CN110751797A - ATM system fault processing method, system and storage medium - Google Patents

ATM system fault processing method, system and storage medium Download PDF

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Publication number
CN110751797A
CN110751797A CN201910941880.5A CN201910941880A CN110751797A CN 110751797 A CN110751797 A CN 110751797A CN 201910941880 A CN201910941880 A CN 201910941880A CN 110751797 A CN110751797 A CN 110751797A
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fault
atm
atm system
test
receiving
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苏正荣
张永
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NANJING ZIJIN RONGCHANG INFORMATION TECHNOLOGY SERVICE Co Ltd
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NANJING ZIJIN RONGCHANG INFORMATION TECHNOLOGY SERVICE Co Ltd
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Priority to CN201910941880.5A priority Critical patent/CN110751797A/en
Publication of CN110751797A publication Critical patent/CN110751797A/en
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    • GPHYSICS
    • G07CHECKING-DEVICES
    • G07FCOIN-FREED OR LIKE APPARATUS
    • G07F19/00Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • G07F19/20Automatic teller machines [ATMs]
    • G07F19/209Monitoring, auditing or diagnose of functioning of ATMs
    • GPHYSICS
    • G07CHECKING-DEVICES
    • G07DHANDLING OF COINS OR VALUABLE PAPERS, e.g. TESTING, SORTING BY DENOMINATIONS, COUNTING, DISPENSING, CHANGING OR DEPOSITING
    • G07D11/00Devices accepting coins; Devices accepting, dispensing, sorting or counting valuable papers
    • G07D11/20Controlling or monitoring the operation of devices; Data handling
    • G07D11/26Servicing, repairing or coping with irregularities, e.g. power failure or vandalism
    • GPHYSICS
    • G07CHECKING-DEVICES
    • G07DHANDLING OF COINS OR VALUABLE PAPERS, e.g. TESTING, SORTING BY DENOMINATIONS, COUNTING, DISPENSING, CHANGING OR DEPOSITING
    • G07D11/00Devices accepting coins; Devices accepting, dispensing, sorting or counting valuable papers
    • G07D11/20Controlling or monitoring the operation of devices; Data handling
    • G07D11/28Setting of parameters; Software updates
    • GPHYSICS
    • G07CHECKING-DEVICES
    • G07FCOIN-FREED OR LIKE APPARATUS
    • G07F19/00Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • G07F19/20Automatic teller machines [ATMs]
    • G07F19/206Software aspects at ATMs

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  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Business, Economics & Management (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)

Abstract

The invention relates to a method, a system and a storage medium for processing ATM system faults, wherein the method comprises the following steps: receiving fault details, associating a corresponding system version according to the fault details, and distributing fault handlers; the fault details comprise a problem number, a machine tool manufacturer and a fault type; creating a system branch based on the ATM system of the associated system version and configuring the authority for the fault handler based on the system branch; receiving code operation performed by the fault handler on a system branch, and generating a system upgrade package; and performing function test on the system upgrading packet, and merging the system upgrading packet into the ATM system after the test is finished to form a new version ATM system. According to the method provided by the invention, only equipment maintenance personnel are required to collect and upload the fault details, then the system can automatically associate the system version according to the fault details, and allocate the fault handling personnel or the fault handling personnel can claim the task by themselves, and the equipment maintenance personnel are not required to analyze the problems.

Description

ATM system fault processing method, system and storage medium
Technical Field
The invention relates to the technical field of software development, in particular to a method, a system and a storage medium for processing ATM system faults.
Background
An ATM is an abbreviation of Automatic Teller Machine, which means an ATM, and is also called an ATM because most of them are used for withdrawing money. The device is a highly precise electromechanical integrated device, realizes self-service of financial transactions by utilizing a magnetic code card or an intelligent card, and replaces the work of bank counter personnel. The work of withdrawing cash, inquiring deposit balance, transferring funds among accounts, inquiring balance and the like can be carried out; it can also perform cash deposit (real-time account entry), check deposit (domestic nothing), bankbook subsidy, intermediate business, etc. The card holder can use credit card or deposit card to transact services such as automatic withdrawal, balance inquiry, account transfer, cash deposit, bankbook registration, fund purchase, password change, mobile phone charge payment and the like according to the password.
The atm is usually required to be operated for 7 × 24 hours (i.e. all-weather operation), and a quick solution is required to ensure the convenience of the user after the atm is out of order.
At present, after a system of an automatic teller machine fails, equipment maintenance personnel are required to collect and analyze problems, confirm a responsibility level causing the failure, submit the details of the problems to a system developer, modify system codes by the system developer to perform version optimization, and release an optimized version after the system is tested to pass. The method needs manual problem analysis by equipment maintenance personnel, and is low in efficiency.
Therefore, the prior art has yet to be improved.
Disclosure of Invention
Therefore, in order to solve the above technical problems, it is necessary to provide a method, a system and a storage medium for processing a fault of an ATM system, which aim to solve the problem that the existing fault processing method of the ATM system requires a device maintenance worker to manually perform problem analysis, resulting in low efficiency.
The technical scheme of the invention is as follows:
an ATM system fault handling method comprising:
receiving fault details uploaded by equipment maintenance personnel, associating a corresponding system version according to the fault details, and allocating or receiving task claim operation of a fault handler; the fault details comprise a problem number, a machine tool manufacturer and a fault type;
creating a system branch based on the ATM system of the associated system version and configuring the authority for the fault handler based on the system branch;
receiving code operation performed by the fault handler on a system branch, and generating a system upgrade package;
and performing function test on the system upgrading packet, and merging the system upgrading packet into the ATM system after the test is finished to form a new version ATM system.
In a further preferred embodiment, the step of performing a function test on the system upgrade package, and merging the system upgrade package into the ATM system after the test is completed, to form a new version ATM system specifically includes:
running the system upgrade package to perform function test, and generating a code comparison report and a unit test report;
receiving a merging request of a fault handler, and distributing an audit task for an auditor;
and receiving a confirmation operation instruction of an auditor, and merging the system upgrade package into the ATM system to form a new version ATM system.
In a further preferred embodiment, the step of performing a function test on the system upgrade package, and merging the system upgrade package into the ATM system after the test is completed, to form a new version ATM system specifically includes:
running the system upgrade package to perform function test, and generating a code comparison report and a unit test report;
receiving a merging request of a fault handler, and distributing an audit task for an auditor;
and receiving a return operation instruction of an auditor, distributing a modification task for the fault handler until the auditor confirms to pass, and merging the system upgrade package into the ATM system to form a new-version ATM system.
In a further preferred embodiment, after the step of receiving a merge request from a fault handler and allocating an audit task to an auditor, the step of receiving a confirmation operation instruction from the auditor, merging the system upgrade package into the ATM system, and forming a new version of the ATM system further includes: receiving and responding to the operation of checking and/or downloading the code comparison report and the unit test report by an auditor according to the pre-configured operation authority;
or, after the step of receiving a merging request of a fault handler and distributing an audit task to an auditor, the step of receiving a return operation instruction of the auditor, distributing a modification task to the fault handler until the auditor confirms to pass, and merging the system upgrade package to the ATM system to form a new version of the ATM system further includes: and receiving and responding to the operation of checking and/or downloading the code comparison report and the unit test report by the auditor according to the pre-configured operation authority.
In a further preferred embodiment, the step of performing a function test on the system upgrade package, and merging the system upgrade package into the ATM system after the test is completed, and forming the new version ATM system further includes:
and packaging the new version ATM system, and making a version package according to the preset script.
In a further preferred embodiment, the step of packaging the new version ATM system and making the version package according to the preset script further includes: and deploying the new version ATM system, deploying the test environment according to the preset script, and distributing the test tasks for the testers.
In a further preferred embodiment, the step of deploying the new version ATM system, deploying the test environment according to the preset script, and distributing the test task to the tester further includes: and receiving an operation instruction of a tester, and performing fault verification test according to the deployed test environment and the manufactured version packet.
In a further preferred embodiment, the step of receiving an operation instruction of a tester, and performing a fault verification test according to the deployed test environment and the manufactured version package further includes:
and receiving a test completion confirmation instruction of a tester, and issuing a new version of the ATM system.
An ATM system fault handling system comprising a memory, and one or more programs, wherein the one or more programs are stored in the memory, and configured for execution by the one or more processors of the one or more programs comprises instructions for performing the ATM system fault handling method as described above.
A storage medium having a computer program stored thereon, wherein the computer program when executed by a processor implements the steps of the ATM system fault handling method according to any one of the preceding claims.
Compared with the prior art, the ATM system fault processing method provided by the invention comprises the following steps: receiving fault details uploaded by equipment maintenance personnel, associating a corresponding system version according to the fault details, and allocating or receiving task claim operation of a fault handler; the fault details comprise a problem number, a machine tool manufacturer and a fault type; creating a system branch based on the ATM system of the associated system version and configuring the authority for the fault handler based on the system branch; receiving code operation performed by the fault handler on a system branch, and generating a system upgrade package; and performing function test on the system upgrading packet, and merging the system upgrading packet into the ATM system after the test is finished to form a new version ATM system. According to the ATM system fault processing method provided by the invention, only equipment maintenance personnel are required to collect and upload the fault details, then the system can automatically associate the system version according to the fault details, and distribute the fault handling personnel or the fault handling personnel claim tasks by themselves, the equipment maintenance personnel are not required to perform problem analysis, and the responsibility level is confirmed according to the analysis result, so that the problems of low efficiency caused by the fact that the existing ATM system fault processing mode needs to be manually performed by the equipment maintenance personnel are solved.
Drawings
Fig. 1 is a flow chart of a method for handling ATM system faults in accordance with a preferred embodiment of the present invention.
Fig. 2 is a functional block diagram of a system in a preferred embodiment of the invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
As shown in fig. 1, the ATM system fault handling method provided by the present invention includes the steps of:
s100, receiving fault details uploaded by equipment maintenance personnel, associating corresponding system versions according to the fault details, and allocating or receiving task claim operations of fault handlers; the fault details include a problem number, an implement manufacturer, and a fault category.
As a preferred embodiment of the present invention, after the automatic teller machine fails, the machine maintenance staff receives a message prompt automatically sent by the bank background, and after receiving the message prompt, the device maintenance staff extracts the fault details, marks the problem by the label such as the problem number, the machine manufacturer, the fault type, and the like, and uploads the problem to the fault processing system. The version of the system running on the automated teller machine of the same implement manufacturer is typically the same, and therefore, the system version can be determined by the implement manufacturer. It is understood that the fault details may also include: issue topic, detailed description, etc.; if there is a special situation, for example, the versions of systems operated by multiple atms of the same machine tool manufacturer are different, a person skilled in the art can select an applicable label of fault details according to the situation; this is also the case, and the invention does not require specific limitations to the details of the fault.
According to another aspect of the invention, in addition to assigning fault handlers and associated system versions based on fault details, the invention also forms a problem database for problem and treatment solution documentation. In the problem collection stage, the problems are registered by using the relational database, after classification, the problems are assigned by using a responsibility processor mechanism, and the next step is carried out after the responsibility processor is automatically corresponded, so that the fault processing efficiency is improved.
In specific implementation, the fault handler may be automatically assigned by the system (for example, a task is sent to a developer of the fault corresponding module), or a task is claimed by the developer (the developer may quickly know which fault is in accordance with a label on the fault details, and may cause the fault, and determine whether the fault belongs to a problem which is good for repair). The invention only needs the system to determine the fault handler, and does not need to limit the task dispatching method, and has a plurality of specific applicable schemes, for example, the system can dispatch the task by itself after receiving the fault details, and can also issue the task after receiving the fault details, and the related project responsible person designates the developer to do task claim or directly dispatch the task from the system to the developer; tasks can be issued after fault details are received, and if the tasks are not qualified to be automatically dispatched in a certain time, the method is not enumerated any more.
S200, creating a system branch based on the ATM system of the associated system version, and configuring the authority for the fault handler based on the system branch.
The system branch is created for independently processing the codes related to the fault repairing, and configuring the authority for the fault handler on the basis of the partial codes, so that the fault handler cannot modify the original ATM system, and the phenomenon of maliciously tampering or unintentionally damaging the ATM system is prevented; and secondly, relevant codes of the faults are determined, the problem troubleshooting range is narrowed, and the fault processing speed is increased.
And S300, receiving code operation performed by the fault handler on the system branch, and generating a system upgrade package. The fault handler may perform operations such as problem investigation analysis, code modification, code addition, code deletion, and/or code operation test on the basis of the system branch, and the system upgrade package is generated by the fault handler performing the code modification, code addition, and/or code deletion operations, where the system upgrade package refers to a code set processed by the fault handler, and is not particularly a compressed package formed by files such as codes, that is, the form of the system upgrade package is not particularly limited in the present invention.
S400, performing function test on the system upgrading package, and merging the system upgrading package into the ATM system after the test is completed to form a new version ATM system.
It can be seen that the method for processing the fault of the ATM system provided by the present invention only requires the device maintenance staff to collect and upload the fault details, and then the system automatically associates the system version according to the fault details, and allocates the fault handling staff or the fault handling staff to claim the task by himself, and does not require the device maintenance staff to perform the problem analysis, and confirms the responsibility level according to the analysis result, thereby improving the problem of low efficiency that the existing fault processing mode of the ATM system requires the device maintenance staff to perform the problem analysis manually.
As a preferred embodiment of the present invention, S400 specifically includes:
and operating the system upgrading package to perform function test, and generating a code comparison report and a unit test report. The code comparison report can enable an auditor to quickly know the code modification position, the content comparison before and after modification and other conditions, and the unit test report can enable the auditor to quickly know the operation condition of the unit with the fault after modification so as to quickly judge whether the operation result meets the expectation or not and whether the operation result needs to be returned to the fault handler for modification again or not.
And receiving a merging request of the fault handler, and distributing an audit task for the auditor. The reviewer may be pre-assigned (for example, the system may default that the direct leader of the fault handler is the reviewer, or may be any one of a plurality of responsible persons with review authority), which is not specifically limited in the present invention.
And receiving a confirmation operation instruction of an auditor, and merging the system upgrade package into the ATM system to form a new version ATM system. If the auditor considers that the fault is repaired and the effect reaches the expected effect, a confirmation operation instruction can be sent out (for example, the confirmation operation instruction is sent out by directly clicking a confirmation button and other operation modes); if the auditor considers that the fault is not repaired substantially or the effect is not expected, the fault can be returned to the fault processing person, and the fault processing person can repair the fault again until the fault processing person meets the requirement, therefore, the method can also comprise the following steps: and receiving a return operation instruction of an auditor, distributing a modification task for the fault handler until the auditor confirms to pass, and merging the system upgrade package into the ATM system to form a new-version ATM system.
Further, the step of receiving the merging request of the fault handler and allocating the audit task to the auditor further comprises the following steps: and receiving and responding to the operation of checking and/or downloading the code comparison report and the unit test report by the auditor according to the pre-configured operation authority. The specific auditor directly checks the report on the system or after downloading the report, or the fault handler directly sends the report to the auditor.
According to another aspect of the present invention, the step of S400 is followed by the step of: packaging the new version ATM system, and making a version package according to a preset script; preferably, after the auditor sends the operation confirmation instruction, the fault processing system automatically makes the version packet, so that the error probability caused by manual operation is reduced, and the fault processing efficiency is improved.
Further, the step of packaging the new version ATM system and making the version package according to the preset script further includes: and deploying the new version ATM system, deploying the test environment according to the preset script, and distributing the test tasks for the testers.
Before the new-version ATM system is released, the tester can perform the operations of function test and/or fault repair test of the whole system, and the like, thereby ensuring the operation stability of the new-version ATM system. Because the fault processing system automatically deploys the test environment according to the pre-made script, the workload of testers is greatly reduced, and the fault processing efficiency is improved. Therefore, the invention also comprises the steps of deploying the new version ATM system, deploying the test environment according to the preset script and distributing the test task for the tester, wherein the steps comprise: and receiving an operation instruction of a tester, and performing fault verification test according to the deployed test environment and the manufactured version packet.
Preferably, the step of receiving an operation instruction of a tester, and performing a fault verification test according to the deployed test environment and the manufactured version package further includes: and receiving a test completion confirmation instruction of a tester, and issuing a new version of the ATM system.
By utilizing the method provided by the invention, when a system fault occurs, a complete loop is formed by problem collection recording, analysis investigation, development optimization, version test and version issuing tracking, so that the fault processing efficiency is improved, and the stable operation of the automatic teller machine is ensured.
Specifically, after the ATM machine breaks down, the equipment maintenance personnel receive the message prompt automatically sent by the bank background, submit the fault data to the developer after extracting the fault data, analyze and track the fault, submit the tester after development and optimization, and automatically pack and deploy the test data to the corresponding machine or send the test data to the whole line.
Besides the effects, the invention can also distinguish the key process of the business problem tracking, replace manual operation to the greatest extent through program automation, avoid delay and low accuracy brought by manual operation, track the processing progress of the business problem in real time and realize efficiency maximization.
In conclusion, the core of the method provided by the invention is that the progress of problem tracking is promoted by replacing manpower with software, the key process of problem tracking is refined, the processing efficiency of each process is greatly improved, errors caused by manual operation are avoided by using an automatic processing and preset script execution mode, and the rapidness and the accuracy of code development, version packing and environment deployment are ensured. Compared with the original fault processing method, the problem solution can be effectively promoted, the version quality is improved, and the workload beyond development is reduced.
As shown in fig. 2, the present invention also provides an ATM system fault handling system comprising a memory 10, and one or more programs, wherein the one or more programs are stored in the memory 10, and the one or more programs configured to be executed by the one or more processors 20 comprise a program for executing the ATM system fault handling method as described above.
The present invention also provides a storage medium having a computer program stored thereon, wherein the computer program, when executed by a processor, implements the steps of the ATM system fault handling method as described above.
It will be understood by those skilled in the art that all or part of the processes of the methods of the embodiments described above can be implemented by hardware instructions of a computer program, which can be stored in a non-volatile computer-readable storage medium, and when executed, can include the processes of the embodiments of the methods described above. Any reference to memory, storage, databases, or other media used in embodiments provided herein may include non-volatile and/or volatile memory. Non-volatile memory can include read-only memory (ROM), Programmable ROM (PROM), Electrically Programmable ROM (EPROM), Electrically Erasable Programmable ROM (EEPROM), or flash memory. Volatile memory can include Random Access Memory (RAM) or external cache memory. By way of illustration and not limitation, RAM is available in a variety of forms such as Static RAM (SRAM), Dynamic RAM (DRAM), Synchronous DRAM (SDRAM), Double Data Rate SDRAM (DDRSDRAM), Enhanced SDRAM (ESDRAM), synchronous Link (SyNchlinNk) DRAM (SLDRAM), Rambus (Rambus) direct RAM (RDRAM), direct memory bus dynamic RAM (DRDRAM), and memory bus dynamic RAM (RDRAM).
The technical features of the above embodiments can be arbitrarily combined, and for the sake of brevity, all possible combinations of the technical features in the above embodiments are not described, but should be considered as the scope of the present specification as long as there is no contradiction between the combinations of the technical features.
The above-mentioned embodiments only express several embodiments of the present invention, and the description thereof is more specific and detailed, but not construed as limiting the scope of the invention. It should be noted that, for a person skilled in the art, several variations and modifications can be made without departing from the inventive concept, which falls within the scope of the present invention. Therefore, the protection scope of the present patent shall be subject to the appended claims.

Claims (10)

1. An ATM system fault handling method, comprising:
receiving fault details uploaded by equipment maintenance personnel, associating a corresponding system version according to the fault details, and allocating or receiving task claim operation of a fault handler; the fault details comprise a problem number, a machine tool manufacturer and a fault type;
creating a system branch based on the ATM system of the associated system version and configuring the authority for the fault handler based on the system branch;
receiving code operation performed by the fault handler on a system branch, and generating a system upgrade package;
and performing function test on the system upgrading packet, and merging the system upgrading packet into the ATM system after the test is finished to form a new version ATM system.
2. The ATM system fault handling method of claim 1, wherein the step of performing a functional test on the system upgrade package and merging the system upgrade package into the ATM system after the test is completed to form a new version of the ATM system specifically comprises:
running the system upgrade package to perform function test, and generating a code comparison report and a unit test report;
receiving a merging request of a fault handler, and distributing an audit task for an auditor;
and receiving a confirmation operation instruction of an auditor, and merging the system upgrade package into the ATM system to form a new version ATM system.
3. The ATM system fault handling method of claim 1, wherein the step of performing a functional test on the system upgrade package and merging the system upgrade package into the ATM system after the test is completed to form a new version of the ATM system specifically comprises:
running the system upgrade package to perform function test, and generating a code comparison report and a unit test report;
receiving a merging request of a fault handler, and distributing an audit task for an auditor;
and receiving a return operation instruction of an auditor, distributing a modification task for the fault handler until the auditor confirms to pass, and merging the system upgrade package into the ATM system to form a new-version ATM system.
4. The ATM system fault handling method according to claim 2 or 3, wherein the step of receiving a consolidated request from a fault handler, distributing an audit task to an auditor, after the step of receiving an audit task from the auditor, consolidating the system upgrade package into the ATM system, forming a new version of the ATM system, further comprises: receiving and responding to the operation of checking and/or downloading the code comparison report and the unit test report by an auditor according to the pre-configured operation authority;
or, after the step of receiving a merging request of a fault handler and distributing an audit task to an auditor, the step of receiving a return operation instruction of the auditor, distributing a modification task to the fault handler until the auditor confirms to pass, and merging the system upgrade package to the ATM system to form a new version of the ATM system further includes: and receiving and responding to the operation of checking and/or downloading the code comparison report and the unit test report by the auditor according to the pre-configured operation authority.
5. The ATM system fault handling method of claim 1 wherein the step of functionally testing the system upgrade package and incorporating the system upgrade package into the ATM system after the testing is complete, forming a new version of the ATM system further comprises:
and packaging the new version ATM system, and making a version package according to the preset script.
6. The ATM system fault handling method of claim 5 wherein the step of packaging the new version of the ATM system and making the version package based on the pre-set script further comprises: and deploying the new version ATM system, deploying the test environment according to the preset script, and distributing the test tasks for the testers.
7. The ATM system fault handling method of claim 6 wherein the steps of deploying a new version of the ATM system, deploying the test environment according to the pre-set scripts, and assigning the test tasks to the testers further comprise: and receiving an operation instruction of a tester, and performing fault verification test according to the deployed test environment and the manufactured version packet.
8. The ATM system fault handling method of claim 7, wherein the step of receiving an operation instruction from a tester and performing a fault verification test according to the deployed test environment and the created version package further comprises:
and receiving a test completion confirmation instruction of a tester, and issuing a new version of the ATM system.
9. An ATM system fault handling system comprising a memory, and one or more programs, wherein the one or more programs are stored in the memory, and wherein the one or more programs configured to be executed by the one or more processors comprise instructions for performing the ATM system fault handling method of any one of claims 1 to 8.
10. A storage medium having stored thereon a computer program, wherein the computer program, when executed by a processor, implements the steps of the ATM system fault handling method according to any one of claims 1 to 8.
CN201910941880.5A 2019-09-30 2019-09-30 ATM system fault processing method, system and storage medium Pending CN110751797A (en)

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