CN110705733A - Number obtaining method and device, electronic equipment and computer readable storage medium - Google Patents
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Abstract
The invention relates to the field of queuing and number taking, in particular to a number taking method, a number taking device, electronic equipment and a computer readable storage medium. The method comprises the following steps: receiving a number calling request carrying user information; generating a reservation number carrying user information according to the number calling request; acquiring queuing queue information of the generated historical reservation number, and determining the arrangement position of the reservation number according to the historical queuing queue information; and sending the reservation number carrying the user information and the arrangement position of the reservation number to a number calling terminal or a user terminal. The invention can associate the number fetching with the identity information of the user, is beneficial to shortening the work handling process of a salesman and improving the work handling efficiency.
Description
Technical Field
The invention relates to the field of queuing and number taking, in particular to a number taking method, a number taking device, electronic equipment and a computer readable storage medium.
Background
The number fetching in the market at present is only single to realize the queuing function for obtaining the queuing number. However, the number fetching mode only fetches a single queuing number and does not acquire or store the identity information of the client, so that the binding between the queuing number and the client cannot be realized.
Disclosure of Invention
In view of the above, it is necessary to provide a number fetching method, device, electronic device and computer readable storage medium to associate the number fetching with the identity information of the user, which is beneficial to shortening the work flow of the clerk and improving the work efficiency.
A first aspect of the present application provides a number taking method, the method comprising:
receiving a number calling request carrying user information;
generating a reservation number carrying user information according to the number calling request;
acquiring queuing queue information of the generated historical reservation number, and determining the arrangement position of the reservation number according to the historical queuing queue information; and
and sending the reservation number carrying the user information and the arrangement position of the reservation number to a number calling terminal or a user terminal.
Preferably, the user information may be one or more of identification card information, a telephone number, a user account, face information, fingerprint information, and iris information of the user.
Preferably, the method further comprises:
and receiving a number calling request which is sent by the user terminal based on the account of the instant communication system and carries user information.
Preferably, the receiving of the number calling request carrying the user information sent by the user terminal based on the account of the instant messaging system includes:
binding a personal account adopted during user registration with the account of the instant messaging system; and
and receiving a number calling request sent by a user through the user terminal based on the account of the instant messaging system.
Preferably, the obtaining queuing queue information of the generated historical reservation numbers, and determining the arrangement positions of the reservation numbers according to the historical queuing queue information includes:
and acquiring credit assessment values corresponding to the user information according to the user information, determining the credit rating of the user based on the range of the credit assessment values, and determining the arrangement position of the reservation number according to the credit rating of the user and the queuing information of the historical reservation number.
Preferably, the method further comprises:
and determining the arrangement position of the reservation number according to the credit level of the user and the queuing queue information of the historical reservation number.
Preferably, the method further comprises:
sending a reservation number carrying user information and an arrangement position of the reservation number to a waiter terminal; and
and receiving the evaluation information of the client through an evaluation page.
A second aspect of the present application provides a number taking apparatus, the apparatus comprising:
the receiving module is used for receiving a number calling request carrying user information;
the reservation number generating module is used for generating a reservation number carrying user information according to the number calling request;
the position determining module is used for acquiring queuing queue information of the generated historical reservation number and determining the arrangement position of the reservation number according to the historical queuing queue information; and
and the first sending module is used for sending the reservation number carrying the user information and the arrangement position of the reservation number to the number calling terminal or the user terminal.
A third aspect of the present application provides an electronic device comprising a processor for implementing the number fetching method when executing a computer program stored in a memory.
A fourth aspect of the present application provides a computer-readable storage medium having stored thereon a computer program which, when executed by a processor, implements the number taking method.
The invention can associate the number fetching with the identity information of the user, is beneficial to shortening the work handling process of a salesman and improving the work handling efficiency.
Drawings
Fig. 1 is a flowchart of a number retrieval method according to an embodiment of the present invention.
Fig. 2 is an application environment diagram of a number retrieval method according to an embodiment of the present invention.
Fig. 3 is a block diagram of a number acquiring apparatus according to an embodiment of the present invention.
Fig. 4 is a schematic diagram of an electronic device according to the present invention.
Detailed Description
In order that the above objects, features and advantages of the present invention can be more clearly understood, a detailed description of the present invention will be given below with reference to the accompanying drawings and specific embodiments. It should be noted that the embodiments and features of the embodiments of the present application may be combined with each other without conflict.
In the following description, numerous specific details are set forth to provide a thorough understanding of the present invention, and the described embodiments are merely a subset of the embodiments of the present invention, rather than a complete embodiment. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Unless defined otherwise, all technical and scientific terms used herein have the same meaning as commonly understood by one of ordinary skill in the art to which this invention belongs. The terminology used in the description of the invention herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the invention.
Preferably, the number taking method is applied to one or more electronic devices. The electronic device is a device capable of automatically performing numerical calculation and/or information processing according to a preset or stored instruction, and the hardware includes, but is not limited to, a microprocessor, an Application Specific Integrated Circuit (ASIC), a Programmable Gate Array (FPGA), a Digital Signal Processor (DSP), an embedded device, and the like.
The electronic device may be a desktop computer, a notebook computer, a tablet computer, a cloud server, or other computing device. The device can be in man-machine interaction with a user through a keyboard, a mouse, a remote controller, a touch pad or voice control equipment and the like.
Example 1
Fig. 1 is a flowchart of a number retrieval method according to an embodiment of the present invention. The order of the steps in the flow chart may be changed and some steps may be omitted according to different needs.
Referring to fig. 1, the number-taking method specifically includes the following steps:
step S101, receiving a number calling request carrying user information.
Fig. 2 is a schematic diagram of an application environment of a number retrieval method according to an embodiment of the present invention. In this embodiment, the method is applied to the server 1, the number calling terminal 2 and the user terminal 4. The server 1 is in communication connection with the number calling terminal 2 and is used for receiving the number calling request sent by the number calling terminal 2. In the practical application process, in some places such as banks, scenic spots, restaurants and the like, when a user wants to obtain services, the user usually needs to queue and acquire a queuing number. In this embodiment, the number calling terminal 2 includes a number taking button 21 and a user information acquiring unit 22. The number calling terminal 2 generates the number calling request and sends the number calling request to the server 1 when detecting that a user inputs user information in the user information obtaining unit 22 and a request number fetching instruction generated after clicking the number fetching button 21.
In this embodiment, the user information of the user may be the identification card information of the user, the number taking button 21 may be a virtual key or an entity key, the user information obtaining unit 22 may be an identification card reader, wherein the number calling terminal 2 generates a number calling request carrying the user information and sends the number calling request to the server 1 when detecting that the user passes through the user information input by the identification card reader and clicks the number taking button 21 and generates the request number taking instruction.
In another embodiment, the user information of the user may be a phone number or a user account, and the user information acquiring unit 22 may be an information input box. In this embodiment, the user may input a phone number or a user account of the user in the information input box, and then click the number fetching button 21 may trigger the request number fetching instruction. And the number calling terminal 2 generates a number calling request carrying user information after detecting the request number fetching instruction and sends the number calling request to the server 1.
In another embodiment, the user information of the user may be face information of the user, and the user information acquiring unit 22 may be a face recognizer. In this embodiment, the user may face the face position to the scanning area of the face recognizer to input the face information of the user, and then click the number fetching button 21 may trigger the number fetching request instruction. And the number calling terminal 2 generates a number calling request carrying user information after detecting the request number fetching instruction and sends the number calling request to the server 1.
In another embodiment, the user information of the user may be fingerprint information of the user, and the user information acquiring unit 22 may be a fingerprint identifier. In the present embodiment, the user may place a finger on the identification area of the fingerprint identifier to input the fingerprint information of the user, and then click the number-taking button 21 may trigger the request number-taking instruction. And the number calling terminal 2 generates a number calling request carrying user information after detecting the request number fetching instruction and sends the number calling request to the server 1.
In other embodiments, the user information of the user may be iris information of the user, and the user information acquiring unit 22 may be an iris recognizer. In this embodiment, the user may directly face glasses to the scanning area of the iris identifier to input the iris information of the user, and then click the number fetch button 21 may trigger the request number fetch instruction. And the number calling terminal 2 generates a number calling request carrying user information after detecting the request number fetching instruction and sends the number calling request to the server 1.
Referring to fig. 2, in the present embodiment, the server 1 is communicatively connected to a user terminal 4 through a network 3. The network 3 may be a wired network or a wireless network, such as radio, wireless fidelity (WIFI), cellular, satellite, broadcast, etc. In one embodiment, the user terminal 4 may be a notebook computer, a desktop computer, a tablet computer, a mobile phone, or the like. The server 1 is further configured to receive a number calling request carrying user information, which is sent by the user terminal 4 based on an account of the instant messaging system.
In this embodiment, the user information includes an account of an instant messaging system, and the server 1 is further configured to receive a number calling request carrying the user information sent by the user terminal based on the account of the instant messaging system, where the request includes:
binding a personal account adopted during user registration with the account of the instant messaging system; and
and receiving a number calling request sent by a user through the user terminal 4 based on the account of the instant messaging system.
In this embodiment, the server 1 binds a personal account and an instant messaging system account used when the same user is registered. The personal account of the user includes but is not limited to: customized user account information (such as login name and the like), a user personal mobile phone number and a user personal identification certificate number (such as an identification number, a social security account number, a passport identification code and the like); the instant messaging system account of the user includes but is not limited to: a WeChat system account, a QQ system account, a microblog account and the like.
In this embodiment, since the user terminal 4 can send the number calling request through the account of the instant messaging system, the number calling request information includes the account information of the instant messaging system, that is, the number calling request information includes the user information. In this embodiment, the user terminal 4 provides a number fetching operation window (not shown) in the instant messaging system corresponding to the account of the instant messaging system. The number taking operation window comprises a number taking key. And the user terminal receives a touch instruction for pressing the number taking key on the operation window, and sends the number calling request carrying user information through the account of the instant messaging system according to the touch instruction for pressing the number taking key on the operation window.
And step S102, generating a reservation number carrying user information according to the number calling request.
In this embodiment, when receiving the number calling request, the server 1 generates a reservation number carrying user information based on the number calling request. In this embodiment, the reservation number includes a user flag and user information. The user marks a number consisting of numbers and letters randomly assigned by the server 1. As described above, the user information includes one of an identification number, a phone number, a user account, fingerprint information, face information, or iris information of the user.
And step S103, acquiring queuing queue information of the generated historical reservation numbers, and determining the arrangement positions of the reservation numbers according to the historical queuing queue information.
In this embodiment, the server 1 acquires queuing information of the generated historical reservation number from a background database. In this embodiment, the queue information of the historical reservation numbers refers to the order in which the reservation numbers are to be served. In one embodiment, the server 1 determines the arrangement position of the reservation number in the queue of the historical reservation number according to the time of generation of the reservation number and the acquired queue information of the historical reservation number and the time sequence principle. For example, after acquiring queuing information of the historical reservation numbers, the server 1 queues the generated reservation numbers behind the arrangement position of the historical reservation numbers with the smallest difference in time from the generation of the historical reservation numbers according to a chronological principle.
In this embodiment, the acquiring queuing queue information of the generated historical reservation number and determining the arrangement position of the reservation number according to the historical queuing queue information further includes:
and acquiring the credit level of the user according to the user information, and determining the arrangement position of the reservation number according to the credit level of the user and the queuing information of the historical reservation number.
In the invention, the sequence of the service of the user is determined according to the credit level of the user, thereby avoiding that a plurality of users are invalid after the queuing numbers are distributed due to the fact that the users are easy, and also avoiding that the number calling terminal 2 determines invalid after the queuing numbers of the easy users are repeatedly called for many times, namely, the service provided by the invention can be fully utilized, and the service efficiency is improved.
In a specific embodiment, the server 1 obtains a credit investigation score corresponding to the user information according to the user information, and determines the credit rating of the user based on a range of the credit investigation score. In a specific implementation process, the server 1 may store a correspondence between the user information and the credit investigation value in advance, in this case, after the server 1 acquires the user information, the credit investigation value corresponding to the user information may be acquired from the correspondence between the user information and the credit investigation value, and then, the server 1 may further determine the credit rating of the user according to the credit investigation value.
In this embodiment, the server 1 may determine the credit score according to historical behavior data of the user, where the historical behavior data may include online historical behavior data and offline historical behavior data of the user based on the internet, and each of the online historical behavior data and the offline historical behavior data of the user based on the internet includes a plurality of categories. In this embodiment, the internet-based online historical behavior data includes, but is not limited to, basic user information of the user, virtual value-added service data, social interaction behavior data, economic behavior data, entertainment behavior data, educational behavior data, and other internet mobile application behavior data.
In this embodiment, the basic user information includes name, age, gender, region, academic calendar, occupation, and the like; the virtual value-added service data comprise virtual account role dressing, game prop purchase, movie and television member service, cloud storage space value-added service, music flow packets and the like; the social interaction behavior data comprises chatting, e-mails, voice calls, microblog space publishing, broad bean comment commenting, question answering, public number article reading and the like; the economic behavior data includes payment, financing, shopping, stocks, funds, P2P (peer-to-peer), finance, etc.; the entertainment and leisure behavior data comprises video on demand, music playing, K song, news reading and the like; the education behavior data comprises online reading, public class learning, professional examination exercise, skill training, translation software use and the like; the other internet mobile application behavior data comprises app (application) download, search and the like.
In this embodiment, the offline historical behavior data based on the internet includes, but is not limited to, O2O (online to offline) life service information, wearable device data, LBS (location based service) geographic location data, and travel data. For example, the O2O life service information includes housekeeping services, municipal services, beauty care, and the like; the wearable device data comprises medical health, sports and the like; the LBS geographic position data comprises navigation, check-in, special vehicles and the like; the travel data includes ticket order, hotel reservations, and the like.
In this embodiment, the determining the credit score according to the historical behavior data of the user may include: the server obtains the characteristic value of the historical behavior data of the user, inputs the characteristic value into a specified analysis model which is trained, and the server 1 can determine the credit investigation value of the user through the specified analysis model.
In this embodiment, the feature value may be used to represent a specific behavior feature of the user, for example, if the historical behavior data includes the number of text chats, the number of voice calls, the payment amount, and the like, and when the text chats 9 times, the voice calls 10 times, and the payment amount 100 is 100, the numbers 9, 10, and 100 are feature values. In this embodiment, the designated analysis model may be constructed by a plurality of submodels, where the plurality of submodels correspond to the plurality of categories, that is, for each of the plurality of submodels, the submodel may be obtained by training a preset training model based on historical behavior data of the corresponding category, where the preset training model includes any one of a decision tree training model, a neural network training model, and a logistic regression training model, and the preset training model and the training method are not specifically limited herein.
In this embodiment, after determining the plurality of sub-models, the server 1 may construct the plurality of sub-models as the specified analysis model in the following manner:
wherein P represents the user information of the determined user, i is the ith sub-model of the plurality of sub-models, n is the number of the plurality of sub-models,
is the coefficient of the ith sub-model, Pi' sub-value, P, output for ith sub-model0Is a constant feature.
Since the online historical behavior data and the offline historical behavior data based on the internet cover all aspects and all fields in life, the credit assessment score of the user is determined in the above manner, and the accuracy of the credit assessment of the user is improved.
In this embodiment, after obtaining the credit rating of the user, the server 1 determines the arrangement position of the reservation number according to the credit rating of the user and the queuing information of the historical reservation number.
Specifically, the server 1 determines a specified queuing position in the queuing queue of the historical reservation number according to the credit level of the user, and determines the determined specified queuing position as the queuing position of the reservation number in the queuing queue, wherein the queuing number at the queuing position before the specified queuing position has a credit level greater than or equal to the credit level of the user, and the queuing number at the queuing position after the specified queuing position has a credit level less than or equal to the credit level of the first user. That is, in this embodiment, the server 1 determines, directly according to the credit level of the user, a position where the user can be inserted in the queuing queue of the historical reservation number, that is, a specified queuing position, where in the process of determining the specified queuing position, it is required to ensure that the credit level of the user at the queuing position before the specified queuing position is greater than or equal to the credit level of the user currently requesting to queue, and the credit level of the user at the queuing position after the specified queuing position is less than or equal to the credit level of the user currently requesting to queue. The condition that the credit level of the user at the queuing position after the specified queuing position is equal to the credit level of the user who requests queuing currently means that a new user is subsequently arranged in the queuing queue, and the credit level of the new user is equal to the credit level of the first user.
In this embodiment, after the server 1 receives the queuing request sent by the number calling terminal 2, a timestamp may be generated based on the time point of receiving the queuing request of the user, and after the server 1 determines the credit level of the user according to the user information, the server may determine the sequence in which the user is served, that is, the queuing position of the reservation number in the queuing queue, according to the timestamp. That is, according to the sequence of the time corresponding to the timestamp and the credit rating of the first user, the server determines the number of users whose credit rating is greater than or equal to the credit rating before the time corresponding to the timestamp, and according to the determined number of users, the sequence of the reservation number in the queue, that is, the queue position of the reservation number, can be further determined. For example, if the determined number of users is M, the queuing order of the users is M +1, that is, the users are at the M + 1-th queuing position of the queuing queue.
And step S104, sending the reservation number carrying the user information and the arrangement position of the reservation number to the number calling terminal 2 or the user terminal 4.
In one embodiment, when it is determined that the user sends a number calling request through the number calling terminal 2, the server 1 controls the number calling terminal 2 to print the reservation number and the arrangement position to the user. Specifically, a number outlet is formed in the number calling terminal 2 and connected with a thermal printer. When the user is determined to send a number calling request through the number calling terminal 2, the server 1 controls the thermal printer to print a receipt with a reservation number and a arranging position, and outputs the receipt from the number outlet.
In one embodiment, when it is determined that the user generates the reservation number based on a number calling request sent by the personal account through the user terminal 4, the number calling terminal 2 prints the reservation number and the arrangement position of the reservation number on an electronic ticket through the account of the instant messaging system and sends the electronic ticket to the user terminal 4.
Step S105, sending the subscription number carrying the user information and the arrangement position of the subscription number to the salesman terminal 5.
Referring to fig. 2, in an embodiment, the server 1 sends a subscription number carrying user information and an arrangement position of the subscription number to an attendant terminal 5 in communication with the server 1, so as to facilitate an attendant to identify a user identity according to the subscription number and serve the user according to the arrangement position of the subscription number. The business member can know the identity of the user in advance through the reservation number which is sent by the server 1 and carries the user information, can initialize the information of the user in the business member terminal 5 in advance, shortens the work process and improves the efficiency of the business member.
And step S106, receiving the evaluation information of the customer through an evaluation page.
In an embodiment, if the service corresponding to the current subscription number is completed, the server 1 further displays an evaluation page on the operator terminal 5 to receive the evaluation information of the user. Specifically, the evaluation page includes electronic subscription number information and a service satisfaction degree option. Wherein the service satisfaction options include options of very satisfactory, general, poor, very poor, and the like. The user inputs evaluation information by checking the satisfaction degree option, and the server 1 records the evaluation information corresponding to the electronic appointment number input by the user through the evaluation page. In the embodiment, the method and the device are used for correlating the user information with the reservation number, so that one reservation number is only used by one user, and the problem that a salesman falsely reports the performance through false number fetching is solved.
In another embodiment, if the service corresponding to the current subscription number is completed, the server 1 further displays the evaluation page on the instant messaging system corresponding to the user's instant messaging system account, and receives the evaluation information input by the user in the evaluation page displayed in the instant messaging system.
Example 2
Fig. 3 is a block diagram of a number acquiring apparatus 40 according to an embodiment of the present invention.
In some embodiments, the number taking device 40 is run in the server 1. The number-taking means 40 may comprise a plurality of functional modules consisting of program code segments. The program code of the various program segments in the number fetching device 40 may be stored in a memory and executed by at least one processor to perform the number fetching function.
In this embodiment, the number obtaining device 40 may be divided into a plurality of functional modules according to the functions performed by the number obtaining device. Referring to fig. 3, the number obtaining apparatus 40 may include a receiving module 401, a reservation number generating module 402, a position determining module 403, a first sending module 404, a second sending module 405, and an evaluating module 406. The module referred to herein is a series of computer program segments capable of being executed by at least one processor and capable of performing a fixed function and is stored in memory. In some embodiments, the functionality of the modules will be described in greater detail in subsequent embodiments.
The receiving module 401 is configured to receive a number calling request carrying user information.
In the invention, a user can send a number calling request through the number calling terminal 2 to acquire a queuing number. In this embodiment, the number calling terminal 2 includes a number taking button 21 and a user information acquiring unit 22. The number calling terminal 2 generates the number calling request and sends the number calling request to the server 1 when detecting that a user inputs user information in the user information obtaining unit 22 and a request number fetching instruction generated after clicking the number fetching button 21.
In this embodiment, the user information of the user may be the identification card information of the user, the number taking button 21 may be a virtual key or an entity key, the user information obtaining unit 22 may be an identification card reader, wherein the number calling terminal 2 generates a number calling request carrying the user information and sends the number calling request to the server 1 when detecting that the user passes through the user information input by the identification card reader and clicks the number taking button 21 and generates the request number taking instruction.
In another embodiment, the user information of the user may be a phone number or a user account, and the user information acquiring unit 22 may be an information input box. In this embodiment, the user may input a phone number or a user account of the user in the information input box, and then click the number fetching button 21 may trigger the request number fetching instruction. And the number calling terminal 2 generates a number calling request carrying user information after detecting the request number fetching instruction and sends the number calling request to the server 1.
In another embodiment, the user information of the user may be face information of the user, and the user information acquiring unit 22 may be a face recognizer. In this embodiment, the user may face the face position to the scanning area of the face recognizer to input the face information of the user, and then click the number fetching button 21 may trigger the number fetching request instruction. And the number calling terminal 2 generates a number calling request carrying user information after detecting the request number fetching instruction and sends the number calling request to the server 1.
In another embodiment, the user information of the user may be fingerprint information of the user, and the user information acquiring unit 22 may be a fingerprint identifier. In the present embodiment, the user may place a finger on the identification area of the fingerprint identifier to input the fingerprint information of the user, and then click the number-taking button 21 may trigger the request number-taking instruction. And the number calling terminal 2 generates a number calling request carrying user information after detecting the request number fetching instruction and sends the number calling request to the server 1.
In other embodiments, the user information of the user may be iris information of the user, and the user information acquiring unit 22 may be an iris recognizer. In this embodiment, the user may directly face glasses to the scanning area of the iris identifier to input the iris information of the user, and then click the number fetch button 21 may trigger the request number fetch instruction. And the number calling terminal 2 generates a number calling request carrying user information after detecting the request number fetching instruction and sends the number calling request to the server 1.
In an embodiment, the receiving module 401 is further configured to receive a number calling request carrying user information and sent by the user terminal 4 based on an account of an instant messaging system.
In this embodiment, the receiving the number calling request carrying the user information sent by the user terminal based on the account of the instant messaging system includes:
binding a personal account adopted during user registration with the account of the instant messaging system; and
and receiving a number calling request sent by a user through the user terminal 4 based on the account of the instant messaging system.
In this embodiment, the server 1 binds a personal account and an instant messaging system account used when the same user is registered. The personal account of the user includes but is not limited to: customized user account information (such as login name and the like), a user personal mobile phone number and a user personal identification certificate number (such as an identification number, a social security account number, a passport identification code and the like); the instant messaging system account of the user includes but is not limited to: a WeChat system account, a QQ system account, a microblog account and the like.
In this embodiment, since the user terminal 4 can send the number calling request through the account of the instant messaging system, the number calling request information includes the account information of the instant messaging system, that is, the number calling request information includes the user information. In this embodiment, the user terminal 4 provides a number fetching operation window (not shown) in the instant messaging system corresponding to the account of the instant messaging system. The number taking operation window comprises a number taking key. And the user terminal receives a touch instruction for pressing the number taking key on the operation window, and sends the number calling request carrying user information through the account of the instant messaging system according to the touch instruction for pressing the number taking key on the operation window.
The reservation number generating module 402 is configured to generate a reservation number carrying user information according to the number calling request.
In this embodiment, when the server 1 receives the number calling request, the reservation number generating module 402 generates a reservation number carrying user information based on the number calling request. In this embodiment, the reservation number includes a user flag and user information. The user marks a number consisting of numbers and letters randomly assigned by the server 1. As described above, the user information includes one of an identification number, a phone number, a user account, fingerprint information, face information, or iris information of the user.
The position determining module 403 is configured to obtain queuing queue information of the generated historical booking numbers, and determine the arrangement positions of the booking numbers according to the historical queuing queue information.
In this embodiment, the position determining module 403 obtains queuing information of the generated historical reservation number from a background database. In this embodiment, the queue information of the historical reservation numbers refers to the order in which the reservation numbers are to be served. In one embodiment, the position determining module 403 determines the arrangement position of the reservation number in the queue of the historical reservation number according to the time of generation of the reservation number and the obtained queue information of the historical reservation number. For example, after obtaining queuing information of the historical reservation number, the position determining module 403 arranges the generated reservation number behind the arrangement position of the historical reservation number with the smallest difference in time from the generation time of the historical reservation number according to a time principle.
In this embodiment, the acquiring queuing queue information of the generated historical reservation number and determining the arrangement position of the reservation number according to the historical queuing queue information further includes:
and acquiring the credit level of the user according to the user information, and determining the arrangement position of the reservation number according to the credit level of the user and the queuing information of the historical reservation number.
In the invention, the sequence of the service of the user is determined according to the credit level of the user, thereby avoiding that a plurality of users are invalid after the queuing numbers are distributed due to the fact that the users are easy, and also avoiding that the number calling terminal 2 determines invalid after the queuing numbers of the easy users are repeatedly called for many times, namely, the service provided by the invention can be fully utilized, and the service efficiency is improved.
In a specific embodiment, the location determining module 403 obtains a credit assessment value corresponding to the user information according to the user information, and determines the credit rating of the user based on a range of the credit assessment value. In a specific implementation process, the location determining module 403 may store a corresponding relationship between the user information and the credit investigation value in advance, in this case, after the location determining module 403 acquires the user information, the credit investigation value corresponding to the user information may be acquired from the corresponding relationship between the user information and the credit investigation value, and then the location determining module 403 may further determine the credit rating of the user according to the credit investigation value.
In this embodiment, the location determining module 403 may determine the credit score according to historical behavior data of the user, where the historical behavior data may include online historical behavior data and offline historical behavior data of the user based on the internet, and each of the online historical behavior data and the offline historical behavior data of the user based on the internet includes multiple categories. In this embodiment, the internet-based online historical behavior data includes, but is not limited to, basic user information of the user, virtual value-added service data, social interaction behavior data, economic behavior data, entertainment behavior data, educational behavior data, and other internet mobile application behavior data.
In this embodiment, the basic user information includes name, age, gender, region, academic calendar, occupation, and the like; the virtual value-added service data comprise virtual account role dressing, game prop purchase, movie and television member service, cloud storage space value-added service, music flow packets and the like; the social interaction behavior data comprises chatting, e-mails, voice calls, microblog space publishing, broad bean comment commenting, question answering, public number article reading and the like; the economic behavior data includes payment, financing, shopping, stocks, funds, P2P (peer-to-peer), finance, etc.; the entertainment and leisure behavior data comprises video on demand, music playing, K song, news reading and the like; the education behavior data comprises online reading, public class learning, professional examination exercise, skill training, translation software use and the like; the other internet mobile application behavior data comprises app (application) download, search and the like.
In this embodiment, the offline historical behavior data based on the internet includes, but is not limited to, O2O (online to offline) life service information, wearable device data, LBS (location based service) geographic location data, and travel data. For example, the O2O life service information includes housekeeping services, municipal services, beauty care, and the like; the wearable device data comprises medical health, sports and the like; the LBS geographic position data comprises navigation, check-in, special vehicles and the like; the travel data includes ticket order, hotel reservations, and the like.
In this embodiment, the determining the credit score according to the historical behavior data of the user may include: the server obtains a feature value of the historical behavior data of the user, inputs the feature value into a specified analysis model which is trained, and the location determination module 403 may determine the credit assessment value of the user through the specified analysis model.
In this embodiment, the feature value may be used to represent a specific behavior feature of the user, for example, if the historical behavior data includes the number of text chats, the number of voice calls, the payment amount, and the like, and when the text chats 9 times, the voice calls 10 times, and the payment amount 100 is 100, the numbers 9, 10, and 100 are feature values. In this embodiment, the designated analysis model may be constructed by a plurality of submodels, where the plurality of submodels correspond to the plurality of categories, that is, for each of the plurality of submodels, the submodel may be obtained by training a preset training model based on historical behavior data of the corresponding category, where the preset training model includes any one of a decision tree training model, a neural network training model, and a logistic regression training model, and the preset training model and the training method are not specifically limited herein.
In this embodiment, after determining the plurality of sub-models, the server may construct the plurality of sub-models as the specified analysis model in the following manner:
wherein P represents the user information of the determined user, i is the ith sub-model of the plurality of sub-models, n is the number of the plurality of sub-models,
is the coefficient of the ith sub-model, Pi' sub-value, P, output for ith sub-model0Is a constant feature.
Since the online historical behavior data and the offline historical behavior data based on the internet cover all aspects and all fields in life, the credit assessment score of the user is determined in the above manner, and the accuracy of the credit assessment of the user is improved.
In this embodiment, after obtaining the credit rating of the user, the position determining module 403 determines the arrangement position of the reservation number according to the credit rating of the user and the queuing information of the historical reservation number.
Specifically, the server 1 determines a specified queuing position in the queuing queue of the historical reservation number according to the credit level of the user, and determines the determined specified queuing position as the queuing position of the reservation number in the queuing queue, wherein the queuing number at the queuing position before the specified queuing position has a credit level greater than or equal to the credit level of the user, and the queuing number at the queuing position after the specified queuing position has a credit level less than or equal to the credit level of the first user. That is, in this embodiment, the position determining module 403 determines, directly according to the credit level of the user, a position where the user can be inserted in the queuing queue of the historical reservation number, that is, a specified queuing position, where in the process of determining the specified queuing position, it is required to ensure that the credit level of the user at the queuing position before the specified queuing position is greater than or equal to the credit level of the user currently requesting to queue, and the credit level of the user at the queuing position after the specified queuing position is less than or equal to the credit level of the user currently requesting to queue. The condition that the credit level of the user at the queuing position after the specified queuing position is equal to the credit level of the user who requests queuing currently means that a new user is subsequently arranged in the queuing queue, and the credit level of the new user is equal to the credit level of the first user.
In this embodiment, after receiving the queuing request sent by the number calling terminal 2, the position determining module 403 may generate a timestamp based on a time point of receiving the queuing request of the user, and after the position determining module 403 determines the credit level of the user according to the user information, the position determining module may determine the sequence in which the user is served, that is, the queuing position of the reservation number in the queuing queue, according to the timestamp. That is, according to the sequence of the time corresponding to the timestamp and the credit rating of the first user, the server determines the number of users whose credit rating is greater than or equal to the credit rating before the time corresponding to the timestamp, and according to the determined number of users, the sequence of the reservation number in the queue, that is, the queue position of the reservation number, can be further determined. For example, if the determined number of users is M, the queuing order of the users is M +1, that is, the users are at the M + 1-th queuing position of the queuing queue.
The first sending module 404 is configured to send the subscription number carrying the user information and the arrangement position of the subscription number to the number calling terminal 2 or the user terminal 4.
In one embodiment, when it is determined that the user sends the number calling request through the number calling terminal 2, the first sending module 404 controls the number calling terminal 2 to print the reservation number and the arrangement position to the user. Specifically, a number outlet is formed in the number calling terminal 2 and connected with a thermal printer. When it is determined that the user sends a number calling request through the number calling terminal 2, the first sending module 404 controls the thermal printer to print a receipt with a reservation number and a ranking position, and outputs the receipt from the number outlet.
In one embodiment, when it is determined that the user generates the reservation number based on a number calling request sent by the personal account through the user terminal 4, the number calling terminal 2 prints the reservation number and the arrangement position of the reservation number on an electronic ticket through the account of the instant messaging system and sends the electronic ticket to the user terminal 4.
The second sending module 405 is configured to send the subscription number carrying the user information and the arrangement position of the subscription number to the operator terminal 5.
In an embodiment, the second sending module 405 sends the subscription number carrying the user information and the arrangement position of the subscription number to the operator terminal 5 in communication connection with the server 1, so that an operator can identify the identity of the user according to the subscription number and service the user according to the arrangement position of the subscription number. The salesman can know the identity of the user in advance through the subscription number carrying the user information sent by the second sending module 405, can initialize the information of the user in the salesman terminal 5 in advance, shorten the work process and improve the efficiency of the salesman.
The evaluation module 406 is configured to receive evaluation information of the customer through an evaluation page.
In an embodiment, if the service corresponding to the current subscription number is completed, the evaluation module 406 further displays an evaluation page on the operator terminal 5 to receive the evaluation information of the user. Specifically, the evaluation page includes electronic subscription number information and a service satisfaction degree option. Wherein the service satisfaction options include options of very satisfactory, general, poor, very poor, and the like. The user inputs evaluation information by checking the satisfaction degree option, and the evaluation module 406 records the evaluation information corresponding to the electronic appointment number input by the user through the evaluation page. In the embodiment, the method and the device are used for correlating the user information with the reservation number, so that one reservation number is only used by one user, and the problem that a salesman falsely reports the performance through false number fetching is solved.
In another embodiment, if the service corresponding to the current subscription number is completed, the evaluation module 406 further displays the evaluation page on the instant messaging system corresponding to the account of the instant messaging system of the user, and receives evaluation information input by the user in the evaluation page displayed in the instant messaging system.
Example 3
Fig. 4 is a schematic diagram of an electronic device 6 according to an embodiment of the invention.
The electronic device 6 comprises a memory 61, a processor 62 and a computer program 63 stored in the memory 61 and executable on the processor 62. The processor 62 implements the steps in the above-described embodiments of the number taking method, such as steps S101 to S106 shown in fig. 1, when executing the computer program 63. Alternatively, the processor 62 implements the functions of the modules/units in the above-mentioned embodiments of the number-taking device when executing the computer program 63, such as the modules 401 to 406 in fig. 3.
Illustratively, the computer program 63 may be partitioned into one or more modules/units that are stored in the memory 61 and executed by the processor 62 to carry out the invention. The one or more modules/units may be a series of computer program instruction segments capable of performing specific functions, which are used to describe the execution of the computer program 63 in the electronic device 6. For example, the computer program 63 may be divided into a receiving module 401, a reservation number generating module 402, a position determining module 403, a first sending module 404, a second sending module 405, and an evaluating module 406 in fig. 3, and specific functions of each module are described in embodiment two.
The electronic device 6 comprises the server 1. In another embodiment, the electronic device may be a computing device such as a desktop computer, a notebook, a palm top computer, and a cloud server. It will be appreciated by those skilled in the art that the schematic diagram is merely an example of the electronic device 6, and does not constitute a limitation of the electronic device 6, and may include more or less components than those shown, or combine certain components, or different components, for example, the electronic device 6 may further include an input-output device, a network access device, a bus, etc.
The Processor 62 may be a Central Processing Unit (CPU), other general purpose Processor, a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), a Field-Programmable Gate Array (FPGA) or other Programmable logic device, discrete Gate or transistor logic, discrete hardware components, etc. A general purpose processor may be a microprocessor or the processor 62 may be any conventional processor or the like, the processor 62 being the control center for the electronic device 6, with various interfaces and lines connecting the various parts of the overall electronic device 6.
The memory 61 may be used for storing the computer programs 63 and/or modules/units, and the processor 62 may implement various functions of the electronic device 6 by running or executing the computer programs and/or modules/units stored in the memory 61 and calling data stored in the memory 61. The memory 61 may mainly include a program storage area and a data storage area, wherein the program storage area may store an operating system, an application program required by at least one function (such as a sound playing function, an image playing function, etc.), and the like; the storage data area may store data (such as audio data) created according to the use of the electronic device 6, and the like. Further, the memory 61 may include a non-volatile memory, such as a hard disk, a memory, a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a flash memory Card (FlashCard), at least one magnetic disk storage device, a flash memory device, or other non-volatile solid state storage device.
The integrated modules/units of the electronic device 6, if implemented in the form of software functional modules and sold or used as separate products, may be stored in a computer readable storage medium. Based on such understanding, all or part of the flow of the method according to the embodiments of the present invention may also be implemented by a computer program, which may be stored in a computer-readable storage medium, and which, when executed by a processor, may implement the steps of the above-described embodiments of the method. Wherein the computer program comprises computer program code, which may be in the form of source code, object code, an executable file or some intermediate form, etc. The computer-readable medium may include: any entity or device capable of carrying said computer program code, recording medium, U-disk, removable hard disk, magnetic disk, optical disk, computer Memory, Read-Only Memory (ROM).
In the embodiments provided in the present invention, it should be understood that the disclosed electronic device and method can be implemented in other ways. For example, the above-described embodiments of the electronic device are merely illustrative, and for example, the division of the modules is only one logical functional division, and there may be other divisions when the actual implementation is performed.
In addition, each functional module in each embodiment of the present invention may be integrated into the same processing module, or each module may exist alone physically, or two or more modules may be integrated into the same module. The integrated module can be realized in a hardware form, and can also be realized in a form of hardware and a software functional module.
It will be evident to those skilled in the art that the invention is not limited to the details of the foregoing illustrative embodiments, and that the present invention may be embodied in other specific forms without departing from the spirit or essential attributes thereof. The present embodiments are therefore to be considered in all respects as illustrative and not restrictive, the scope of the invention being indicated by the appended claims rather than by the foregoing description, and all changes which come within the meaning and range of equivalency of the claims are therefore intended to be embraced therein. Any reference sign in a claim should not be construed as limiting the claim concerned. Furthermore, it is to be understood that the word "comprising" does not exclude other modules or steps, and the singular does not exclude the plural. Several modules or electronic devices recited in the electronic device claims may also be implemented by one and the same module or electronic device by means of software or hardware. The terms first, second, etc. are used to denote names, but not any particular order.
Finally, it should be noted that the above embodiments are only for illustrating the technical solutions of the present invention and not for limiting, and although the present invention is described in detail with reference to the preferred embodiments, it should be understood by those skilled in the art that modifications or equivalent substitutions may be made on the technical solutions of the present invention without departing from the spirit and scope of the technical solutions of the present invention.
Claims (10)
1. A method for taking numbers, the method comprising:
receiving a number calling request carrying user information;
generating a reservation number carrying user information according to the number calling request;
acquiring queuing queue information of the generated historical reservation number, and determining the arrangement position of the reservation number according to the historical queuing queue information; and
and sending the reservation number carrying the user information and the arrangement position of the reservation number to a number calling terminal or a user terminal.
2. The number taking method of claim 1, wherein the user information is one or more of identification card information, a telephone number, a user account, face information, fingerprint information, and iris information of the user.
3. The number taking method of claim 1, wherein the method further comprises:
and receiving a number calling request which is sent by the user terminal based on the account of the instant communication system and carries user information.
4. The number taking method according to claim 3, wherein the receiving of the number calling request carrying user information sent by the user terminal based on an account of an instant messaging system comprises:
binding a personal account adopted during user registration with the account of the instant messaging system; and
and receiving a number calling request sent by a user through the user terminal based on the account of the instant messaging system.
5. The number taking method according to claim 1, wherein the acquiring queuing queue information of the generated historical reservation numbers and determining the arrangement position of the reservation numbers according to the historical queuing queue information comprises:
and acquiring credit assessment values corresponding to the user information according to the user information, determining the credit rating of the user based on the range of the credit assessment values, and determining the arrangement position of the reservation number according to the credit rating of the user and the queuing information of the historical reservation number.
6. The number taking method of claim 5, wherein the method further comprises:
and determining the arrangement position of the reservation number according to the credit level of the user and the queuing queue information of the historical reservation number.
7. The number taking method of claim 1, wherein the method further comprises:
sending a reservation number carrying user information and an arrangement position of the reservation number to a waiter terminal; and
and receiving the evaluation information of the client through an evaluation page.
8. A number taking apparatus, characterized in that the apparatus comprises:
the receiving module is used for receiving a number calling request carrying user information;
the reservation number generating module is used for generating a reservation number carrying user information according to the number calling request;
the position determining module is used for acquiring queuing queue information of the generated historical reservation number and determining the arrangement position of the reservation number according to the historical queuing queue information; and
and the first sending module is used for sending the reservation number carrying the user information and the arrangement position of the reservation number to the number calling terminal or the user terminal.
9. An electronic device, characterized in that: the electronic device comprises a processor for implementing the number fetching method of any one of claims 1-7 when executing a computer program stored in a memory.
10. A computer-readable storage medium having stored thereon a computer program, characterized in that: the computer program, when executed by a processor, implements a number taking method as claimed in any one of claims 1-7.
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| CN201910780088.6A CN110705733A (en) | 2019-08-22 | 2019-08-22 | Number obtaining method and device, electronic equipment and computer readable storage medium |
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| CN201910780088.6A CN110705733A (en) | 2019-08-22 | 2019-08-22 | Number obtaining method and device, electronic equipment and computer readable storage medium |
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| CN113870478A (en) * | 2021-09-29 | 2021-12-31 | 平安银行股份有限公司 | Rapid number-taking method and device, electronic equipment and storage medium |
| CN114038207A (en) * | 2021-11-03 | 2022-02-11 | 上海途虎信息技术有限公司 | Guest welcoming method, computer readable storage medium and device |
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