CN110650051A - Self-service terminal monitoring method and system and computer readable storage medium - Google Patents
Self-service terminal monitoring method and system and computer readable storage medium Download PDFInfo
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Abstract
The invention discloses a self-service terminal monitoring method, which is applied to a self-service terminal monitoring system, wherein the self-service terminal monitoring system comprises a server, and the self-service terminal monitoring method comprises the following steps: the server receives current state information sent by the self-service terminal; comparing the current state information with the previous state information to obtain a comparison result; and sending the comparison result to a display terminal so that the display terminal displays the comparison result. The invention also discloses a self-service terminal monitoring system and a computer readable storage medium. The invention can realize the self-service terminal which can quickly find faults, and the management personnel can accurately know the operation condition of the self-service terminal in real time, thereby improving the utilization rate of the self-service equipment.
Description
Technical Field
The invention relates to the technical field of communication, in particular to a self-service terminal monitoring method, a self-service terminal monitoring system and a computer readable storage medium.
Background
Self-service terminal devices have been widely used in various fields such as finance, transportation, medical treatment, mobile communication, catering, and the like. The self-service terminal equipment can handle various self-service services without waiting for queuing in a window, so that the manpower resource is saved, and the service handling efficiency is improved; the self-service terminal is an extension of population window service and is an important tool for improving service efficiency and customer experience; whether the self-service terminal is in stable operation or not and whether the self-service terminal can normally provide service for the customer become important concerns of management personnel. Whether a manager can accurately know the running condition of the self-service equipment in real time becomes a main factor for improving the utilization rate of the self-service equipment.
At present, a manager knows the operation condition of the self-service equipment, generally obtains state data acquired by a self-service terminal through a server, and then sends the state data stored in the server to a display terminal for displaying; after the self-service terminal breaks down, a manager can find the fault of the self-service terminal only by reading the data on the display terminal and distinguishing the data on the display terminal, and the manager can easily miss some self-service terminals with faults and cannot find the self-service terminals with faults in time by distinguishing the self-service terminal with the faults on the display terminal through the manager.
Disclosure of Invention
The invention mainly aims to provide a self-service terminal monitoring method, a self-service terminal monitoring system and a computer readable storage medium, and aims to solve the problem of how to quickly find a fault in a self-service terminal.
In order to achieve the above object, the present invention provides a self-service terminal monitoring method, which is applied to a self-service terminal monitoring system, wherein the self-service terminal monitoring system comprises a server, and the self-service terminal monitoring method comprises the following steps:
the server receives current state information sent by the self-service terminal;
comparing the current state information with the previous state information to obtain a comparison result;
and sending the comparison result to a display terminal so that the display terminal displays the comparison result.
Optionally, the step of comparing the current state information with the previous state information to obtain a comparison result includes:
detecting whether the current state information is the same as the previous state information;
if the current state information is different from the previous state information, detecting whether the current state information is fault state information;
if the current state information is fault state information, generating fault prompt information;
the step of sending the comparison result to a display terminal so that the display terminal displays the comparison result comprises:
and sending the fault prompt information to a display terminal so that the display terminal displays the fault prompt information.
Optionally, after the step of detecting whether the current state information is the failure state information if the current state information is different from the previous state information, the method includes:
if the current state information is not fault state information, judging that the last state information is fault state information and generating fault recovery information;
the step of sending the comparison result to a display terminal so that the display terminal displays the comparison result comprises:
and sending the fault recovery information to a display terminal so that the display terminal displays the fault recovery information.
Optionally, after the step of detecting whether the current state information is the same as the previous state information, the method includes:
if the current state information is the same as the previous state information, obtaining a sameness result;
the step of sending the comparison result to a display terminal so that the display terminal displays the comparison result comprises:
and sending the identity result to a display terminal so that the display terminal displays the identity result.
Optionally, after the step of sending the comparison result to a display terminal to enable the display terminal to display the comparison result, the method further includes:
and deleting the data of the previous state information, and replacing the data in the previous state information with the data in the current state information.
Optionally, after the step of generating the fault notification information if the current state information is the fault state information, the method further includes:
generating a fault detection instruction according to the fault prompt information;
sending the fault detection instruction to the self-service terminal;
receiving fault part information returned by the self-service terminal according to the fault detection instruction;
the step of sending the comparison result to a display terminal so that the display terminal displays the comparison result comprises:
and sending the fault part information to the display terminal so that the display terminal displays the fault part information.
Optionally, after the step of sending the fault detection instruction to the self-service terminal, the method includes:
if the fault part information returned by the self-service terminal according to the fault detection instruction is not received within the preset time, generating fault alarm information;
and sending the fault alarm information to a management terminal.
Optionally, the step of receiving, by the server, the current state information sent by the self-service terminal includes:
and the server receives the current state information sent by the self-service terminal through a transmission control network protocol.
In addition, in order to achieve the above object, the present invention further provides a self-service terminal monitoring system, including: the self-service terminal monitoring method comprises a memory, a processor and a self-service terminal monitoring program which is stored on the memory and can run on the processor, wherein the self-service terminal monitoring program realizes the steps of the self-service terminal monitoring method when being executed by the processor.
In addition, to achieve the above object, the present invention further provides a computer readable storage medium, where a self-service terminal monitoring program is stored, and when being executed by a processor, the self-service terminal monitoring program implements the steps of the self-service terminal monitoring method as described above.
The invention provides a self-service terminal monitoring method, a self-service terminal monitoring system and a computer readable storage medium, wherein a server receives current state information sent by a self-service terminal; comparing the current state information with the previous state information to obtain a comparison result; and sending the comparison result to a display terminal so that the display terminal displays the comparison result. Therefore, the self-service terminal capable of finding faults quickly is achieved by comparing the current state information with the previous state information, and managers can know the operation condition of the self-service terminal accurately in real time, so that the utilization rate of the self-service equipment is improved.
Drawings
Fig. 1 is a schematic terminal structure diagram of a hardware operating environment according to an embodiment of the present invention;
FIG. 2 is a schematic flow chart of a self-service terminal monitoring method according to a first embodiment of the present invention;
FIG. 3 is a schematic flow chart of a self-service terminal monitoring method according to a second embodiment of the present invention;
FIG. 4 is a schematic flow chart of a self-service terminal monitoring method according to a third embodiment of the present invention;
FIG. 5 is a schematic flow chart of a self-service terminal monitoring method according to a fourth embodiment of the present invention;
fig. 6 is a schematic flow chart of a self-service terminal monitoring method according to a fifth embodiment of the present invention.
The implementation, functional features and advantages of the objects of the present invention will be further explained with reference to the accompanying drawings.
Detailed Description
It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
The main solution of the embodiment of the invention is as follows: the server receives current state information sent by the self-service terminal; comparing the current state information with the previous state information to obtain a comparison result; and sending the comparison result to a display terminal so that the display terminal displays the comparison result.
The existing management personnel know the running condition of the self-service equipment, generally acquire state data acquired by the self-service terminal through a server, and then send the state data stored in the server to a display terminal for displaying; after the self-service terminal breaks down, a manager can find the fault of the self-service terminal only by reading the data on the display terminal and distinguishing the data on the display terminal, and the manager can easily miss some self-service terminals with faults and cannot find the self-service terminals with faults in time by distinguishing the self-service terminal with the faults on the display terminal through the manager.
The invention aims to solve the problem of how to quickly find a fault.
As shown in fig. 1, fig. 1 is a schematic terminal structure diagram of a hardware operating environment according to an embodiment of the present invention.
The terminal of the embodiment of the invention can be a PC, and can also be a mobile terminal device with a display function, such as a smart phone, a tablet computer and the like.
As shown in fig. 1, the terminal may include: a processor 1001, such as a CPU, a network interface 1004, a user interface 1003, a memory 1005, a communication bus 1002. Wherein a communication bus 1002 is used to enable connective communication between these components. The user interface 1003 may include a Display screen (Display), an input unit such as a Keyboard (Keyboard), and the optional user interface 1003 may also include a standard wired interface, a wireless interface. The network interface 1004 may optionally include a standard wired interface, a wireless interface (e.g., WI-FI interface). The memory 1005 may be a high-speed RAM memory or a non-volatile memory (e.g., a magnetic disk memory). The memory 1005 may alternatively be a storage device separate from the processor 1001.
Preferably, the terminal may further include a camera, a Radio Frequency (RF) circuit, a sensor, an audio circuit, a WiFi module, and the like. Such as light sensors, motion sensors, and other sensors. Specifically, the light sensor may include an ambient light sensor that may adjust the brightness of the display screen according to the brightness of ambient light, and a proximity sensor that may turn off the display screen and/or the backlight when the mobile terminal is moved to the ear. As one of the motion sensors, the gravity acceleration sensor can detect the magnitude of acceleration in each direction (generally, three axes), detect the magnitude and direction of gravity when the mobile terminal is stationary, and can be used for applications (such as horizontal and vertical screen switching, related games, magnetometer attitude calibration), vibration recognition related functions (such as pedometer and tapping) and the like for recognizing the attitude of the mobile terminal; of course, the mobile terminal may also be configured with other sensors such as a gyroscope, a barometer, a hygrometer, a thermometer, and an infrared sensor, which are not described herein again.
Those skilled in the art will appreciate that the terminal structure shown in fig. 1 is not intended to be limiting and may include more or fewer components than those shown, or some components may be combined, or a different arrangement of components.
As shown in fig. 1, memory 1005, which is one type of computer storage medium, may include an operating system, a network communication module, a user interface module, and a kiosk monitoring program.
In the terminal shown in fig. 1, the network interface 1004 is mainly used for connecting to a backend server and performing data communication with the backend server; the user interface 1003 is mainly used for connecting a client (user side) and performing data communication with the client; and processor 1001 may be configured to invoke a kiosk monitoring program stored in memory 1005 and perform the following operations:
the server receives current state information sent by the self-service terminal;
comparing the current state information with the previous state information to obtain a comparison result;
and sending the comparison result to a display terminal so that the display terminal displays the comparison result.
Further, processor 1001 may invoke a kiosk monitoring program stored in memory 1005, and also perform the following operations:
detecting whether the current state information is the same as the previous state information;
if the current state information is different from the previous state information, detecting whether the current state information is fault state information;
if the current state information is fault state information, generating fault prompt information;
the step of sending the comparison result to a display terminal so that the display terminal displays the comparison result comprises:
and sending the fault prompt information to a display terminal so that the display terminal displays the fault prompt information.
Further, processor 1001 may invoke a kiosk monitoring program stored in memory 1005, and also perform the following operations:
if the current state information is not fault state information, judging that the last state information is fault state information and generating fault recovery information;
the step of sending the comparison result to a display terminal so that the display terminal displays the comparison result comprises:
and sending the fault recovery information to a display terminal so that the display terminal displays the fault recovery information.
Further, processor 1001 may invoke a kiosk monitoring program stored in memory 1005, and also perform the following operations:
if the current state information is the same as the previous state information, obtaining a sameness result;
the step of sending the comparison result to a display terminal so that the display terminal displays the comparison result comprises:
and sending the identity result to a display terminal so that the display terminal displays the identity result.
Further, processor 1001 may invoke a kiosk monitoring program stored in memory 1005, and also perform the following operations:
and deleting the data of the previous state information, and replacing the data in the previous state information with the data in the current state information.
Further, processor 1001 may invoke a kiosk monitoring program stored in memory 1005, and also perform the following operations:
generating a fault detection instruction according to the fault prompt information;
sending the fault detection instruction to the self-service terminal;
receiving fault part information returned by the self-service terminal according to the fault detection instruction;
the step of sending the comparison result to a display terminal so that the display terminal displays the comparison result comprises:
and sending the fault part information to the display terminal so that the display terminal displays the fault part information.
Further, processor 1001 may invoke a kiosk monitoring program stored in memory 1005, and also perform the following operations:
if the fault part information returned by the self-service terminal according to the fault detection instruction is not received within the preset time, generating fault alarm information;
and sending the fault alarm information to a management terminal.
Further, processor 1001 may invoke a kiosk monitoring program stored in memory 1005, and also perform the following operations:
and the server receives the current state information sent by the self-service terminal through a transmission control network protocol.
Based on the hardware structure, the embodiment of the self-service terminal monitoring method is provided.
The invention provides a self-service terminal monitoring method.
Referring to fig. 2, fig. 2 is a schematic flow chart of a self-service terminal monitoring method according to a first embodiment of the present invention, the self-service terminal detection method is applied to a self-service terminal detection system, and the self-service terminal detection method includes:
step S10, the server receives the current state information sent by the self-service terminal;
in this embodiment, the self-service terminal sends the acquired state information to the server under a normal condition, and the server receives the current state information sent by the self-service terminal. The self-service terminal can be a terminal used by people for saving human resources and improving the service processing efficiency in the industries of finance, transportation, medical treatment, mobile communication and catering. The current state information may be state information acquired and sent by the self-service terminal in real time, or state information acquired and sent by the self-service terminal at intervals.
In step S10, the receiving, by the server, the current state information sent by the self-service terminal may include:
step a, the server receives current state information sent by the self-service terminal through a transmission control network protocol.
In this embodiment, the server receives the current state information sent by the self-service terminal through a transmission control network protocol (TCP protocol). Therefore, the problem of data loss when data is transmitted by UDP (user datagram protocol) is reduced.
Step S20, comparing the current state information with the previous state information to obtain a comparison result;
in this embodiment, after receiving the current state information sent by the self-service terminal, the server compares the current state information with the previous state information cached locally in the server to obtain a comparison result of the comparison between the current state information and the previous state information. The previous state information can be state information collected by the self-service terminal sent by the self-service terminal at the previous time; the time interval for the self-service terminal to send the previous state information to the current state information may be set by a manager of the management terminal through the server, or may be set by the manager when the self-service terminal is used at the beginning. The time interval for the kiosk to send the previous status information to the current status information may be 1 second, 5 seconds, 20 seconds, or 1 minute.
Step S30, sending the comparison result to a display terminal, so that the display terminal displays the comparison result.
In this embodiment, after the server obtains the comparison result of the comparison between the current state information and the previous state information, the server sends the comparison result to the display terminal, and the display terminal displays the comparison result on the display screen. The display terminal may be a terminal for displaying the result of the server processing, or may be a management terminal of a manager.
Step S30 is to send the comparison result to a display terminal, so that after the display terminal displays the comparison result, the method further includes:
and b, deleting the data of the previous state information, and replacing the data in the previous state information with the data in the current state information.
In this embodiment, when the server determines that the current state information is different from the previous state information, the server deletes the data of the previous state information, and the server replaces the data of the previous state information with the data of the current state information.
According to the scheme, the server receives the current state information sent by the self-service terminal; comparing the current state information with the previous state information to obtain a comparison result; and sending the comparison result to a display terminal so that the display terminal displays the comparison result. Therefore, by comparing the current state information with the previous state information, the self-service terminal capable of finding faults quickly is realized, the management personnel can know the operation condition of the self-service terminal accurately in real time, and the utilization rate of the self-service equipment is improved.
Further, referring to fig. 3, fig. 3 is a schematic flow chart of the self-service terminal monitoring method according to the second embodiment of the present invention. Based on the above-mentioned embodiment shown in fig. 2, step S20 may include:
step S21, detecting whether the current state information is the same as the previous state information;
in this embodiment, after receiving the current state information sent by the self-service terminal, the server detects whether the current state information is the same as the previous state information cached locally in the server. The previous state information can be state information collected by the self-service terminal sent by the self-service terminal at the previous time; the time interval for the self-service terminal to send the previous state information to the current state information may be set by a manager of the management terminal through the server, or may be set by the manager when the self-service terminal is used at the beginning. The time interval for the kiosk to send the previous status information to the current status information may be 1 second, 5 seconds, 20 seconds, or 1 minute.
Step S22, if the current state information is different from the previous state information, detecting whether the current state information is fault state information;
in this embodiment, when the server determines that the current state information is different from the previous state information, the server detects whether the current state information is the failure state information.
Step S23, if the current state information is fault state information, generating fault prompt information;
in this embodiment, when the server detects that the current state information is the fault state information, the server determines that the self-service terminal is in the fault state, and the server generates fault prompt information. The fault prompt information is used for reminding a manager that the self-service terminal is in a fault state, so that the manager can maintain the self-service terminal in time.
If the current state information is the fault state information, the step S23 includes, after generating the fault indication information:
step c, searching terminal address information corresponding to the self-service terminal;
and d, sending the terminal address information to the display terminal so that the display terminal displays the terminal address information.
In this embodiment, after the server generates the fault prompt information, the server searches for terminal address information corresponding to the self-service terminal, the server sends the terminal address information to the display terminal, the display terminal displays the terminal address information on the display screen, the manager sees the terminal address information on the display screen, and the manager can quickly reach the location of the faulty self-service terminal according to the terminal address information without searching for the positions of other self-service terminals, so that the self-service terminal can be quickly maintained, and the fault time of the self-service terminal is reduced.
Step S30, sending the comparison result to the display terminal, so that the display terminal displays the comparison result on the display screen of the display terminal includes:
step S31, sending the fault prompting information to a display terminal, so that the display terminal displays the fault prompting information.
In this embodiment, after the server generates the fault prompt information, the server sends the fault prompt information to the display terminal, after the display terminal receives the fault prompt information sent by the server, the display terminal displays the fault prompt information on the display screen, after the manager observes the fault prompt information on the display screen of the display terminal, the manager searches for the address of the self-service terminal according to the fault prompt information, and the manager overhauls the self-service terminal according to the address of the self-service terminal.
According to the scheme, the server receives the current state information sent by the self-service terminal; detecting whether the current state information is the same as the previous state information; if the current state information is different from the previous state information, detecting whether the current state information is fault state information; if the current state information is fault state information, generating fault prompt information; and sending the fault prompt information to a display terminal so that the display terminal displays the fault prompt information. Therefore, by comparing the current state information with the previous state information, the self-service terminal capable of finding faults quickly is realized, the management personnel can know the operation condition of the self-service terminal accurately in real time, and the utilization rate of the self-service equipment is improved.
Further, referring to fig. 4, fig. 4 is a schematic flow chart of the self-service terminal monitoring method according to the third embodiment of the present invention. Based on the above-mentioned embodiment shown in fig. 3, if the current status information is different from the previous status information, after detecting whether the current status information is the fault status information in step S22, the method may include:
step S24, if the current state information is not the fault state information, the last state information is judged to be the fault state information, and fault recovery information is generated;
in this embodiment, when the server detects that the current state information is not the fault state information, the server determines that the previous state information is the fault state information, the server determines that the self-service terminal is in a normal state, and the server generates fault recovery information. The fault recovery information is used for reminding a manager that the self-service terminal is in a normal state so as to remind the manager that the self-service terminal is successfully repaired.
Step S30, the step of sending the comparison result to a display terminal so that the display terminal displays the comparison result includes:
step S32, sending the failure recovery information to a display terminal, so that the display terminal displays the failure recovery information.
In this embodiment, after the server generates the fault recovery information, the server sends the fault recovery information to the display terminal, after the display terminal receives the fault recovery information sent by the server, the display terminal displays the fault recovery information on the display screen, after the manager observes the fault recovery information on the display screen of the display terminal, the manager determines that the signal connection of the self-service terminal is successful, and the manager determines that the self-service terminal is fault-free.
According to the scheme, the server receives the current state information sent by the self-service terminal; detecting whether the current state information is the same as the previous state information; if the current state information is different from the previous state information, detecting whether the current state information is fault state information; if the current state information is not fault state information, judging that the last state information is fault state information and generating fault recovery information; and sending the fault recovery information to a display terminal so that the display terminal displays the fault recovery information. Therefore, the alarm setting of the state of eliminating the self-service terminal fault recovery is realized and the fault prompt error of the server is avoided by comparing the current state information with the previous state information and judging whether the current state information is fault information.
Further, referring to fig. 5, fig. 5 is a schematic flow chart of the self-service terminal monitoring method according to the fourth embodiment of the present invention. Based on the above-mentioned embodiment shown in fig. 3, after the step S21 detects whether the current status information is the same as the previous status information, it may include:
step S25, if the current state information is the same as the previous state information, obtaining the identity result;
in this embodiment, when the server determines that the current state information is the same as the previous state information, the server determines that the self-service terminal is in a normal state, and the server packages the current state information and the previous state information to generate a sameness result.
Step S30 is to send the comparison result to a display terminal, so that the step of displaying the comparison result by the display terminal includes:
step S33, sending the identity result to a display terminal, so that the display terminal displays the identity result.
In this embodiment, after obtaining the identity result that the current state information is the same as the previous state information, the server sends the identity result to the display terminal, and the display terminal displays the comparison result on the display screen. The display terminal may be a terminal for displaying the result of the server processing, or may be a management terminal of a manager.
According to the scheme, the server receives the current state information sent by the self-service terminal; detecting whether the current state information is the same as the previous state information; if the current state information is the same as the previous state information, obtaining a sameness result; and sending the identity result to a display terminal so that the display terminal displays the identity result. Therefore, by comparing the current state information with the previous state information, the self-service terminal capable of finding faults quickly is realized, the management personnel can know the operation condition of the self-service terminal accurately in real time, and the utilization rate of the self-service equipment is improved.
Further, referring to fig. 6, fig. 6 is a schematic flow chart of the self-service terminal monitoring fifth embodiment of the method of the present invention. Based on the above-mentioned embodiment shown in fig. 3, after the step S23 generates the failure indication information if the current state information is the failure state information, the method may include:
step S26, generating a fault detection instruction according to the fault prompt information;
in this embodiment, after the server generates the failure indication information, the server generates a failure detection instruction according to the failure indication information. The fault detection instruction is information used for returning a fault part of the self-service terminal from the self-service terminal.
Step S27, sending the fault detection instruction to the self-service terminal;
in this embodiment, after the server generates the fault detection instruction, the service sends the fault detection instruction to the self-service terminal, after the self-service terminal receives the fault detection instruction sent by the server, the self-service terminal searches for a fault location according to the fault detection instruction, and after the server finds the fault location of the self-service terminal, the server sends fault location information of the self-service terminal to the server.
After the step S27 sends the fault detection instruction to the self-service terminal, the step S27 may include:
step e, in a preset time, if failure part information returned by the self-service terminal according to the failure detection instruction is not received, failure alarm information is generated;
and f, sending the fault alarm information to a management terminal.
In this embodiment, after the server sends the fault detection instruction to self-service terminal, in the time of predetermineeing, the server does not receive the trouble position information that self-service terminal returned according to the fault detection instruction, and the server generates fault alarm information, and the server sends the management terminal with the fault alarm information that generates to in manager's quick response self-service terminal's fault alarm information, quick maintenance self-service terminal reduces self-service terminal's fault time.
As an implementation manner, in this embodiment, after the server sends the fault detection instruction to the self-service terminal, in the preset time, the server does not receive fault position information returned by the self-service terminal according to the fault detection instruction, the server generates fault alarm information, the server sends the fault alarm information to the display terminal, the display terminal displays the fault alarm information on the display screen, the manager sees the fault alarm information on the display screen, and the manager, according to the fault alarm information, rapidly maintains the self-service terminal, reduces the fault time of the self-service terminal.
And step S28, receiving fault part information returned by the self-service terminal according to the fault detection instruction.
In the embodiment, after the self-service terminal sends the fault location information to the server, the server receives the fault location information returned by the self-service terminal according to the fault detection instruction,
the step S30 of sending the comparison result to a display terminal to make the display terminal display the comparison result may include:
step S34, sending the fault location information to the display terminal, so that the display terminal displays the fault location information.
In this embodiment, after the server receives the fault location information sent by the self-service terminal, the server sends the fault location information to the display terminal, and the display terminal displays the fault location information on the display screen according to the received fault location information, so that a manager can select a proper maintenance method according to the fault location information to quickly remove the fault of the self-service terminal.
According to the scheme, the server receives the current state information sent by the self-service terminal; detecting whether the current state information is the same as the previous state information; if the current state information is different from the previous state information, detecting whether the current state information is fault state information; if the current state information is fault state information, generating fault prompt information; generating a fault detection instruction according to the fault prompt information; sending the fault detection instruction to the self-service terminal; receiving fault part information returned by the self-service terminal according to the fault detection instruction; and sending the fault part information to the display terminal so that the display terminal displays the fault part information. Therefore, by comparing the current state information with the previous state information, the fault position of the self-service terminal can be quickly found, a manager can select a proper maintenance method according to the fault position information, and the utilization rate of the self-service equipment is improved.
The invention also provides a self-service terminal monitoring system.
The self-service terminal monitoring system of the invention comprises: the self-service terminal monitoring method comprises a memory, a processor and a self-service terminal monitoring program which is stored on the memory and can run on the processor, wherein the self-service terminal monitoring program realizes the steps of the self-service terminal monitoring method when being executed by the processor.
The method implemented when the self-service terminal monitoring program running on the processor is executed may refer to each embodiment of the self-service terminal monitoring method of the present invention, and details are not described here.
The invention also provides a computer readable storage medium.
The computer readable storage medium of the present invention stores a self-service terminal monitoring program, and when the self-service terminal monitoring program is executed by a processor, the self-service terminal monitoring program executes the following steps:
the server receives current state information sent by the self-service terminal;
comparing the current state information with the previous state information to obtain a comparison result;
and sending the comparison result to a display terminal so that the display terminal displays the comparison result.
Further, when the self-service terminal monitoring program is executed by the processor, the following steps are also executed:
detecting whether the current state information is the same as the previous state information;
if the current state information is different from the previous state information, detecting whether the current state information is fault state information;
if the current state information is fault state information, generating fault prompt information;
the step of sending the comparison result to a display terminal so that the display terminal displays the comparison result comprises:
and sending the fault prompt information to a display terminal so that the display terminal displays the fault prompt information.
Further, when the self-service terminal monitoring program is executed by the processor, the following steps are also executed:
if the current state information is not fault state information, judging that the last state information is fault state information and generating fault recovery information;
the step of sending the comparison result to a display terminal so that the display terminal displays the comparison result comprises:
and sending the fault recovery information to a display terminal so that the display terminal displays the fault recovery information.
Further, when the self-service terminal monitoring program is executed by the processor, the following steps are also executed:
if the current state information is the same as the previous state information, obtaining a sameness result;
the step of sending the comparison result to a display terminal so that the display terminal displays the comparison result comprises:
and sending the identity result to a display terminal so that the display terminal displays the identity result.
Further, when the self-service terminal monitoring program is executed by the processor, the following steps are also executed:
and deleting the data of the previous state information, and replacing the data in the previous state information with the data in the current state information.
Further, when the self-service terminal monitoring program is executed by the processor, the following steps are also executed:
generating a fault detection instruction according to the fault prompt information;
sending the fault detection instruction to the self-service terminal;
receiving fault part information returned by the self-service terminal according to the fault detection instruction;
the step of sending the comparison result to a display terminal so that the display terminal displays the comparison result comprises:
and sending the fault part information to the display terminal so that the display terminal displays the fault part information.
Further, when the self-service terminal monitoring program is executed by the processor, the following steps are also executed:
if the fault part information returned by the self-service terminal according to the fault detection instruction is not received within the preset time, generating fault alarm information;
and sending the fault alarm information to a management terminal.
Further, when the self-service terminal monitoring program is executed by the processor, the following steps are also executed:
and the server receives the current state information sent by the self-service terminal through a transmission control network protocol.
The specific embodiment of the storage medium of the present invention is substantially the same as the embodiments of the above-mentioned fraudulent user identification method, and will not be described herein again.
It should be noted that, in this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or system that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or system. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other like elements in a process, method, article, or system that comprises the element.
The above-mentioned serial numbers of the embodiments of the present invention are merely for description and do not represent the merits of the embodiments.
Through the above description of the embodiments, those skilled in the art will clearly understand that the method of the above embodiments can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware, but in many cases, the former is a better implementation manner. Based on such understanding, the technical solution of the present invention may be embodied in the form of a software product, which is stored in a storage medium (e.g., ROM/RAM, magnetic disk, optical disk) as described above and includes instructions for enabling a terminal device (e.g., a mobile phone, a computer, a server, an air conditioner, or a network device) to execute the method according to the embodiments of the present invention.
The above description is only a preferred embodiment of the present invention, and not intended to limit the scope of the present invention, and all modifications of equivalent structures and equivalent processes, which are made by using the contents of the present specification and the accompanying drawings, or directly or indirectly applied to other related technical fields, are included in the scope of the present invention.
Claims (10)
1. A self-service terminal monitoring method is characterized in that the self-service terminal monitoring method is applied to a self-service terminal monitoring system, the self-service terminal monitoring system comprises a server, and the self-service terminal monitoring method comprises the following steps:
the server receives current state information sent by the self-service terminal;
comparing the current state information with the previous state information to obtain a comparison result;
and sending the comparison result to a display terminal so that the display terminal displays the comparison result.
2. The self-service terminal monitoring method of claim 1, wherein the step of comparing the current status information with the previous status information to obtain a comparison result comprises:
detecting whether the current state information is the same as the previous state information;
if the current state information is different from the previous state information, detecting whether the current state information is fault state information;
if the current state information is fault state information, generating fault prompt information;
the step of sending the comparison result to a display terminal so that the display terminal displays the comparison result comprises:
and sending the fault prompt information to a display terminal so that the display terminal displays the fault prompt information.
3. The self-service terminal monitoring method of claim 2, wherein after the step of detecting whether the current status information is fault status information if the current status information is different from the previous status information, the self-service terminal monitoring method comprises:
if the current state information is not fault state information, judging that the last state information is fault state information and generating fault recovery information;
the step of sending the comparison result to a display terminal so that the display terminal displays the comparison result comprises:
and sending the fault recovery information to a display terminal so that the display terminal displays the fault recovery information.
4. The self-service terminal monitoring method of claim 2, wherein after the step of detecting whether the current status information is the same as the previous status information, comprising:
if the current state information is the same as the previous state information, obtaining a sameness result;
the step of sending the comparison result to a display terminal so that the display terminal displays the comparison result comprises:
and sending the identity result to a display terminal so that the display terminal displays the identity result.
5. The self-service terminal monitoring method according to claim 2, wherein after the step of sending the comparison result to a display terminal to cause the display terminal to display the comparison result, further comprising:
and deleting the data of the previous state information, and replacing the data in the previous state information with the data in the current state information.
6. The self-service terminal monitoring method of claim 2, wherein after the step of generating the fault notification information if the current state information is the fault state information, the self-service terminal monitoring method comprises:
generating a fault detection instruction according to the fault prompt information;
sending the fault detection instruction to the self-service terminal;
receiving fault part information returned by the self-service terminal according to the fault detection instruction;
the step of sending the comparison result to a display terminal so that the display terminal displays the comparison result comprises:
and sending the fault part information to the display terminal so that the display terminal displays the fault part information.
7. The self-service terminal monitoring method of claim 6, wherein the step of sending the fault detection instructions to the self-service terminal is followed by:
if the fault part information returned by the self-service terminal according to the fault detection instruction is not received within the preset time, generating fault alarm information;
and sending the fault alarm information to a management terminal.
8. The self-service terminal monitoring method of claim 1, wherein the step of the server receiving the current status information sent by the self-service terminal comprises:
and the server receives the current state information sent by the self-service terminal through a transmission control network protocol.
9. A self-service terminal monitoring system, characterized in that, self-service terminal monitoring system includes: memory, a processor and a kiosk monitoring program stored on the memory and executable on the processor, the kiosk monitoring program when executed by the processor implementing the steps of the kiosk monitoring method of any of claims 1 to 8.
10. A computer readable storage medium having a self-service terminal monitoring program stored thereon which, when executed by a processor, performs the steps of the self-service terminal monitoring method of any one of claims 1 to 8.
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