CN110597791B - Knowledge database construction and management method for operation and maintenance of electric power metering equipment - Google Patents
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Abstract
The invention discloses a knowledge database construction and management method for operation and maintenance of electric power metering equipment, which comprises the following steps: defining a fault operation and maintenance knowledge code set model in an xml format: setting fault code definition set model files fault.xml of each metering device to be in an xml format; the knowledge base operation and maintenance manager adds, deletes, modifies and audits operation and maintenance knowledge corresponding to each fault code of each device through a background web page; and constructing an xml format and a configured intelligent diagnosis treatment model. The database constructed by the invention can realize network access training at any time, update and timely learn the updated knowledge of operation and maintenance at any time, timely obtain effective propaganda, effectively support on-site operation and maintenance and reduce labor and time cost.
Description
Technical Field
The invention belongs to the technical field of knowledge databases for operation and maintenance of electric power metering equipment, and particularly relates to a knowledge database construction and management method for operation and maintenance of electric power metering equipment.
Background
The metering equipment bears important responsibilities for guaranteeing the business income of the power grid company and improving the customer satisfaction, and along with the rapid growth of the power grid construction scale, the proportion of the metering asset in the whole power grid is larger and larger, the operation and maintenance of the metering equipment asset are enhanced, and the metering equipment has very important significance for the power departments.
However, the operation and maintenance of tens of millions of terminal meters is a harder work of the power grid company, so that the limitation of technical level and working experience exists in the operation and maintenance personnel mainly powered by the basic level of the power supply station, and the knowledge storage of the personnel is required to be continuously improved by means of training and guidance.
At present, the power grid company mainly adopts modes of organizing training courses, training manuals and the like to train operation and maintenance personnel regularly. However, due to the factors of multiple metering terminal meters, quick updating, personnel flow and the like, the past training mode cannot effectively propaganda in place in time, so that the on-site operation and maintenance cannot be effectively supported, and the labor and time cost is high.
Disclosure of Invention
The invention aims to solve the technical problems that: a knowledge database construction and management method for operation and maintenance of electric power metering equipment is provided to solve the problems existing in the prior art.
The technical scheme adopted by the invention is as follows: a knowledge database construction and management method for operation and maintenance of an electric power metering device, the method comprising the steps of:
(1) Defining a fault operation and maintenance knowledge code set model in an xml format: the fault code definition set model file fault.xml of each metering device is set to be in an xml format, and the advantages of using the xml extensible markup language are that: the expansion of equipment types and fault types is facilitated. The contents of the fault xml file are: < fault code=fault code name=fault description >, each fault also defines a plurality of keywords, and the fuzzy matching query of the knowledge base retrieval system is facilitated;
(2) After the fault codes are defined, knowledge of each fault code is constructed, a knowledge base operation and maintenance manager adds, deletes, modifies and audits operation and maintenance knowledge corresponding to each fault code of each device through a background web page, the operation and maintenance knowledge is words, images and videos formed by arranging corresponding solution steps of the fault code, corresponding operation and maintenance knowledge data materials (images, videos and audios) are stored on a server, a hierarchical directory structure of metering device types/fault codes/manufacturers/data is adopted, subfolders are created according to types png/video/sound/txt, and all materials matched with the solution are stored according to the types, wherein the materials comprise images, videos, audios and text contents;
(3) Building an xml format and a configured intelligent diagnosis treatment model: and the knowledge base operation and maintenance manager carries out configuration treatment and investigation step content and jump flow on each fault code of each device through a background Web page according to the solution content after cleaning and classification to form an intelligent diagnosis treatment model file guide_steps.xml, and the Web page displays and edits the whole fault operation and maintenance treatment process by adopting a flow chart configuration.
The knowledge database construction and management method for the operation and maintenance of the electric power metering equipment further comprises the step of updating the knowledge database: each basic level operation and maintenance personnel submits new fault knowledge content through the webpage and stores the new fault knowledge content into a knowledge database, wherein the new fault knowledge content comprises text image video matching materials of fault phenomena, reasons and solving measures; after submitting the fault knowledge content of operation and maintenance personnel, checking by a technical expert committee, and performing on-line review to obtain a knowledge review result; after the verification is passed, knowledge is approved and released by a knowledge base manager, namely, the knowledge is put in storage.
The knowledge database construction and management method for the operation and maintenance of the electric power metering equipment further comprises the steps of subscribing and publishing the knowledge database: the built operation and maintenance knowledge base design interface of the metering equipment allows high concurrency access of a plurality of third party systems, after knowledge updating and auditing, the knowledge base system generates notification messages of new knowledge, the third party system and an App of a power grid company acquire the latest knowledge through an API interface and learn in time, and the knowledge base system also provides an interface for subscription, access and retrieval of the operation and maintenance work order system of the power grid company and an App user.
The invention has the beneficial effects that: compared with the prior art, the database constructed by the invention can realize network access training at any time, update and timely know the updated knowledge of operation and maintenance at any time, timely obtain effective propaganda, effectively support on-site operation and maintenance and reduce labor and time cost; the built knowledge base accords with the standardized and safety requirements of operation and maintenance operation of the power equipment, is convenient for database building and data safety management, provides knowledge data sources for operation and maintenance of metering equipment, greatly shortens fault checking and handling time, improves working efficiency, and realizes the transition of fault handling from 'empirical' to 'intelligent' in low-voltage centralized meter reading operation and maintenance operation; a system mutual-aid knowledge base is formed, so that the problems are perfect and complete, and the solution is high-efficiency and accurate, so that staff can learn and train daily; the system realizes the sharing of human resources and operation and maintenance experiences of the whole-province metering profession on a larger platform, can enable a basic operation and maintenance team to obtain the support of technicians (specialists) at all levels on site, and solves the problem of insufficient experience of the on-site operation and maintenance personnel.
Drawings
FIG. 1 is a diagram of a fault operation and maintenance knowledge code set model;
FIG. 2 is a diagram of a hierarchical directory structure of a knowledge base;
FIG. 3 is a diagram of a smart diagnostic treatment model;
FIG. 4 is a flow chart diagram of the overall process of failure operation and maintenance handling.
Detailed Description
The invention will be further described with reference to the accompanying drawings and specific examples.
Example 1: and establishing an SOP standardized knowledge base of the metering equipment at the server according to the standardized and safe requirements of the operation and maintenance operation of the power equipment. And forming an expert knowledge base management system integrating knowledge collection, knowledge warehouse entry, knowledge sharing, knowledge application and knowledge updating through knowledge collection, arrangement and optimization.
As shown in fig. 1 to 4, a knowledge database construction and management method for operation and maintenance of an electric power metering device, the method comprising the steps of:
(1) Defining a fault operation and maintenance knowledge code set model in an xml format: the fault code definition set model file fault.xml of each metering device is set to be in an xml format, and the advantages of using the xml extensible markup language are that: the method is convenient for expanding the types of equipment and faults, and the contents of the fault xml file are as follows: < fault code=fault code name=fault description >, each fault also defines a plurality of keywords, and the fuzzy matching query of the knowledge base retrieval system is convenient, as shown in fig. 1;
(2) After the fault codes are defined, knowledge of each fault code is constructed, a knowledge base operation and maintenance manager adds, deletes, modifies and audits operation and maintenance knowledge corresponding to each fault code of each device through a background web page, the operation and maintenance knowledge is words, images and videos formed by arranging corresponding solution steps of the fault code, corresponding operation and maintenance knowledge data materials (images, videos and audios) are stored on a server, a hierarchical directory structure of metering device types/fault codes/manufacturers/data is adopted, subfolders are created according to types png/video/sound/txt, and all materials matched with the solution are stored according to types, including images, videos, audios and text contents, as shown in fig. 2:
(3) Building an xml format and a configured intelligent diagnosis treatment model: the knowledge base operation and maintenance manager carries out configuration treatment and investigation step content and jump flow on each fault code of each device through a background Web page according to the solution content after cleaning and classification to form an intelligent diagnosis treatment model file guide_steps.xml, as shown in fig. 3, the Web page displays and edits the whole fault operation and maintenance treatment process in a flow chart configuration mode, as shown in fig. 4, a certain step node can be clicked to edit, and the intelligent diagnosis treatment model file guide_steps is visual and easy to understand.
The establishment and updating of the operation and maintenance knowledge base is a daily behavior, and the knowledge database needs to be continuously perfected like snowballs. Therefore, the knowledge base adopts an open collection management system to fully mine and collect basic actual combat operation and maintenance cases and experience knowledge, and the knowledge database construction and management method for the operation and maintenance of the electric power metering equipment further comprises a knowledge database updating step: each basic level operation and maintenance personnel submits new fault knowledge content through the webpage and stores the new fault knowledge content into a knowledge database, wherein the new fault knowledge content comprises text image video matching materials of fault phenomena, reasons and solving measures; after submitting the fault knowledge content of operation and maintenance personnel, checking by a technical expert committee, and performing on-line review to obtain a knowledge review result; after the verification is passed, knowledge is approved and released by a knowledge base manager, namely, the knowledge is put in storage.
The knowledge database construction and management method for the operation and maintenance of the electric power metering equipment further comprises the steps of subscribing and publishing the knowledge database: the operation and maintenance knowledge base design interface of the metering equipment, which is established by the load balancing network method, allows high concurrent access of a plurality of third party systems, after knowledge updating and auditing, the knowledge base system generates notification information of new knowledge, the third party system and an App of a power grid company acquire the latest knowledge through an API interface and learn in time, and the knowledge base system also provides an interface for subscribing, accessing and searching of the operation and maintenance work order system of the power grid company and an App user, so that the working efficiency of on-site operation and maintenance is improved.
A knowledge database construction and management method for operation and maintenance of power metering equipment comprises a rewarding system module of the knowledge database: once knowledge base is included, its contributors will be awarded credit. The knowledge base system records the scores of all the persons side by side to form an atmosphere for learning and sharing by all the persons, and the learning enthusiasm and the operation and maintenance efficiency are improved.
The foregoing is merely illustrative of the present invention, and the scope of the present invention is not limited thereto, and any person skilled in the art can easily think about variations or substitutions within the scope of the present invention, and therefore, the scope of the present invention shall be defined by the scope of the appended claims.
Claims (2)
1. A knowledge database construction and management method for operation and maintenance of electric power metering equipment is characterized in that: the method comprises the following steps:
(1) Defining a fault operation and maintenance knowledge code set model in an xml format: the fault code definition set model file fault.xml of each metering device is set to be in an xml format, and the contents of the fault.xml file are as follows: < fault code=fault code name=fault description >, each fault also defines a plurality of keywords;
(2) After fault codes are defined, knowledge of each fault code is constructed, a knowledge base operation and maintenance manager adds, deletes, modifies and audits operation and maintenance knowledge corresponding to each fault code of each device through a background web page, the operation and maintenance knowledge is words, images and videos formed by arranging corresponding solution steps of the fault code, corresponding operation and maintenance knowledge data materials are stored on a server, a hierarchical directory structure of metering device types/fault codes/manufacturers/data is adopted, subfolders are created according to types png/video/sound/txt, and all materials matched with the solution are stored according to types, wherein the materials comprise images, videos, audios and text contents:
(3) Building an xml format and a configured intelligent diagnosis treatment model: the knowledge base operation and maintenance manager carries out configuration treatment and investigation step content and jump flow on each fault code of each device through a background Web page according to the solution content after cleaning and classification to form intelligent diagnosis treatment model file guide_steps.xml, and the Web page displays and edits the whole fault operation and maintenance treatment process by adopting a flow chart configuration;
the method also comprises the step of updating the knowledge database: each basic level operation and maintenance personnel submits new fault knowledge content through the webpage and stores the new fault knowledge content into a knowledge database, wherein the new fault knowledge content comprises text image video matching materials of fault phenomena, reasons and solving measures; after submitting the fault knowledge content of operation and maintenance personnel, checking by a technical expert committee, and performing on-line review to obtain a knowledge review result; after the verification is passed, knowledge is approved and released by a knowledge base manager, namely, the knowledge is put in storage.
2. The knowledge database construction and management method for operation and maintenance of electric power metering equipment according to claim 1, wherein: the method also comprises the steps of subscribing and publishing the knowledge base: the built operation and maintenance knowledge base design interface of the metering equipment allows high concurrency access of a plurality of third party systems, after knowledge updating and auditing, the knowledge base system generates notification messages of new knowledge, the third party system and an App of a power grid company acquire the latest knowledge through an API interface and learn in time, and the knowledge base system also provides an interface for subscription, access and retrieval of the operation and maintenance work order system of the power grid company and an App user.
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| CN111752802A (en) * | 2020-06-28 | 2020-10-09 | 中国银行股份有限公司 | System management method and device based on error codes |
| CN111813872B (en) * | 2020-07-08 | 2024-04-19 | 上海燕汐软件信息科技有限公司 | Method, device and equipment for generating fault troubleshooting model |
| CN112630595A (en) * | 2020-12-09 | 2021-04-09 | 国网冀北电力有限公司 | Power grid fault treatment knowledge base management method |
| CN112906891A (en) * | 2021-02-09 | 2021-06-04 | 北京龙谷科技发展有限公司 | Expert system knowledge base construction method and device based on machine learning |
| CN113962657A (en) * | 2021-10-21 | 2022-01-21 | 北京京诚赛瑞信息技术有限公司 | IT service management method, system and control system |
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