CN110555631A - Interaction method and device - Google Patents
Interaction method and device Download PDFInfo
- Publication number
- CN110555631A CN110555631A CN201910859935.8A CN201910859935A CN110555631A CN 110555631 A CN110555631 A CN 110555631A CN 201910859935 A CN201910859935 A CN 201910859935A CN 110555631 A CN110555631 A CN 110555631A
- Authority
- CN
- China
- Prior art keywords
- instant messaging
- messaging interface
- user
- order
- delivery
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
- G06Q10/083—Shipping
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
- H04L51/046—Interoperability with other network applications or services
Landscapes
- Business, Economics & Management (AREA)
- Engineering & Computer Science (AREA)
- Human Resources & Organizations (AREA)
- Economics (AREA)
- Entrepreneurship & Innovation (AREA)
- Strategic Management (AREA)
- Quality & Reliability (AREA)
- Theoretical Computer Science (AREA)
- Marketing (AREA)
- Operations Research (AREA)
- Development Economics (AREA)
- General Physics & Mathematics (AREA)
- Tourism & Hospitality (AREA)
- Physics & Mathematics (AREA)
- General Business, Economics & Management (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Educational Administration (AREA)
- Game Theory and Decision Science (AREA)
- Information Transfer Between Computers (AREA)
Abstract
the invention discloses an interaction method and device. The method comprises the following steps: receiving a freight order sent by a user through a client; establishing a corresponding relation between a delivery person allocated for the freight order and an order number of the freight order; receiving an interactive request sent by a client, wherein the interactive request comprises an order number; and sending an instant messaging interface corresponding to the distribution personnel to the client according to the corresponding relation so that the user can interact with the distribution personnel through the instant messaging interface, wherein the instant messaging interface does not contain the privacy information of the distribution personnel and the user. By the technical scheme, the instant messaging interaction mode can meet diversified interaction requirements of users. The instant messaging interface does not contain any privacy information about the distribution personnel and the users, and the privacy of the users and the distribution personnel is well protected.
Description
Technical Field
the embodiment of the invention relates to the technical field of internet, in particular to an interaction method and device.
background
With the rapid development of internet technology, there are more and more internet-based applications, such as shopping-type applications and delivery-type applications. Based on these applications, the user can obtain the items delivered by the delivery personnel without going to home.
generally, the distribution personnel and the user are not acquainted with each other, and usually need to make a call for communication. If only through telephone communication, many contents need to be described through language, so that visual feelings cannot be provided for users or distribution personnel, and multimedia information cannot be sent, such as sending picture information, positioning information and the like. The communication efficiency between the user and the distribution personnel is influenced. If the user and the delivery personnel mutually add friends through the instant messaging application, privacy disclosure of the user or the delivery personnel can be caused.
disclosure of Invention
the interaction method and the interaction device provided by the embodiment of the invention are used for providing an interaction mode with better privacy protection effect for the user and the corresponding delivery personnel.
In a first aspect, an embodiment of the present invention provides an interaction method, which is applied to a server, and the method includes:
Receiving a freight order sent by a user through a client;
Establishing a corresponding relation between a delivery person allocated to the freight order and an order number of the freight order;
receiving an interactive request sent by the client, wherein the interactive request comprises the order number;
And sending an instant messaging interface corresponding to the distribution personnel to the client side according to the corresponding relation so that the user can interact with the distribution personnel through the instant messaging interface, wherein the instant messaging interface does not contain the distribution personnel and the privacy information of the user.
in a second aspect, an embodiment of the present invention provides an interaction method, applied to a client, where the method includes:
Sending a freight order to a server side so that the server side establishes a corresponding relation between a delivery person allocated to the freight order and an order number of the freight order;
responding to interactive operation triggered by the user to the freight order, and sending an interactive request to the server, wherein the interactive request comprises the order number;
And receiving an instant messaging interface which is sent by the server side according to the corresponding relation and corresponds to the distribution personnel so that the user can interact with the distribution personnel through the instant messaging interface, wherein the instant messaging interface does not contain the distribution personnel and the privacy information of the user.
in a third aspect, an embodiment of the present invention provides an interactive apparatus, which is applied to a server, and the apparatus includes:
The receiving module is used for receiving a freight order sent by a user through a client;
the relation establishing module is used for establishing a corresponding relation between a delivery person allocated to the freight order and the order number of the freight order;
The receiving module is further configured to receive an interactive request sent by the client, where the interactive request includes the order number;
And the sending module is used for sending an instant messaging interface corresponding to the distribution personnel to the client according to the corresponding relation so that the user can interact with the distribution personnel through the instant messaging interface, and the instant messaging interface does not contain the distribution personnel and the privacy information of the user.
In a fourth aspect, an embodiment of the present invention provides an interaction apparatus, applied to a client, where the apparatus includes:
the sending module is used for sending the freight order to a server so that the server establishes a corresponding relationship between a delivery person for the freight interaction and an order number of the freight order;
The sending module is further used for responding to the interactive operation triggered by the user to the freight order, and sending an interactive request to the server, wherein the interactive request comprises the order number;
and the receiving module is used for receiving an instant messaging interface which is sent by the server side according to the corresponding relation and corresponds to the distribution personnel so that the user can interact with the distribution personnel through the instant messaging interface, and the instant messaging interface does not contain the distribution personnel and the privacy information of the user.
In the embodiment of the present invention, after the server receives the shipping order of the user, the server allocates an appropriate delivery person for the shipping order. After the delivery personnel are determined, the corresponding relation between the orderers of the freight order and the delivery personnel is established. And after receiving an interactive request sent by a user through a client, extracting an order number carried in the interactive request. And the server side responds to the interaction request and sends a distribution personnel instant messaging interface which has a corresponding relation with the order number to the client side according to the corresponding relation. Therefore, the user and the distribution personnel can carry out information interaction based on the instant messaging mode, and the instant messaging interaction mode can meet diversified interaction requirements of the user, such as sending picture information, positioning information and the like. The instant messaging interface does not contain any privacy information about the distribution personnel and the users, and a good privacy protection effect is achieved.
drawings
in order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and other drawings can be obtained by those skilled in the art without creative efforts.
FIG. 1 is a diagram illustrating interaction effects provided by an embodiment of the invention;
Fig. 2 is a schematic flowchart of an interaction method according to an embodiment of the present invention;
Fig. 3 is a schematic diagram of an instant messaging interface according to an embodiment of the present invention;
fig. 4a and 4b are schematic diagrams of instant messaging interfaces corresponding to different delivery states according to an embodiment of the present invention;
Fig. 5 is a schematic diagram illustrating a display effect of private information according to an embodiment of the present invention;
Fig. 6 is a schematic flowchart of another interaction method according to an embodiment of the present invention;
Fig. 7 is a schematic structural diagram of an interaction apparatus according to an embodiment of the present invention;
fig. 8 is a schematic structural diagram of an electronic device corresponding to the interaction device provided in the embodiment of fig. 7;
FIG. 9 is a schematic structural diagram of another interactive apparatus according to an embodiment of the present invention;
Fig. 10 is a schematic structural diagram of an electronic device corresponding to the interaction apparatus provided in the embodiment of fig. 9.
Detailed Description
in order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, but not all, embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The terminology used in the embodiments of the invention is for the purpose of describing particular embodiments only and is not intended to be limiting of the invention. As used in the examples of the present invention and the appended claims, the singular forms "a", "an", and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise, and "a plurality" typically includes at least two.
It is also noted that the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a good or system that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such good or system. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other like elements in a commodity or system that includes the element.
Before specifically describing the interaction method provided by the embodiment of the present invention, for convenience of understanding, an effect of establishing an interaction relationship based on the interaction method is exemplarily described with reference to fig. 1.
In fig. 1, when a user has goods to be transported, it is assumed that the user sends a shipping order to a server through a client. The server allocates appropriate delivery personnel for the freight order according to the information of the freight time, the freight place, the type of the goods and the like specifically contained in the freight order. Generally, the service end recommends a plurality of suitable delivery personnel for the freight order, and then the user selects one of the delivery personnel to perform delivery service according to the requirement of the user.
And after the user determines the distribution personnel, sending an interaction request to the server. And the server side analyzes the interactive request to obtain the order number carried by the interactive request. And then, finding the delivery personnel corresponding to the order number according to the server, and sending the instant communication interface corresponding to the delivery personnel to the client. The user can realize one-to-one information interaction with the distribution personnel through the instant messaging interface. It should be noted that any private information of the user or the delivery person is not displayed on the instant messaging interface. Such as telephone numbers, personal names, real identity information, bank card information, etc. The method can well contain the privacy information of the user and the distribution personnel while meeting the interaction requirements of the user and the distribution personnel. The delivery personnel may be a freight driver or a worker who is responsible for the delivery of the freight together with the freight driver.
The following describes an implementation procedure of the interaction method provided by the embodiment of the present invention with reference to the following embodiments.
fig. 2 is a schematic flowchart of an interaction method provided in an embodiment of the present invention, and is applied to a server. As shown in fig. 2, the method comprises the steps of:
201: and receiving a freight order sent by a user through a client.
202: a correspondence between the delivery person assigned to the shipment order and the order number of the shipment order is established.
203: and receiving an interactive request sent by a client, wherein the interactive request comprises an order number.
204: and sending an instant messaging interface corresponding to the distribution personnel to the client according to the corresponding relation so that the user can interact with the distribution personnel through the instant messaging interface, wherein the instant messaging interface does not contain the privacy information of the distribution personnel and the user.
in practical applications, the user may send the shipping order through the client. The client may be a terminal device such as a mobile phone or a computer of the user, which can support the generation and transmission of the freight order. In the shipping order, it usually contains the shipping time, the starting address and the destination address of the shipping order, the type of article, the quantity of goods, and so on.
to facilitate the differentiation of shipping orders, each shipping order has a unique corresponding order number. And the server allocates corresponding delivery personnel for the freight order according to the information such as the freight time, the starting address and the destination address of the freight order, the article type, the quantity of the goods and the like. In practical applications, the server usually allocates a plurality of suitable distribution personnel to the user, and then the user selects one suitable distribution personnel according to the user's own needs.
After the delivery personnel are determined, the corresponding relation between the delivery personnel and the order number is established. Generally, there is a one-to-one correspondence between the delivery person and the order number at the same time. Of course, if multiple freight orders are put together, there may be a case where one delivery person corresponds to multiple freight orders. For convenience of understanding, the present application will be described by taking a case where the delivery person corresponds to the order number one by one as an example.
And if the server receives an interaction request sent by the user through the client, the server responds to the interaction request and establishes an instant messaging relationship meeting the interaction requirements of the user and the delivery personnel. Specifically, the server sends an instant messaging interface corresponding to the delivery staff to the client of the user according to the corresponding relationship between the order number and the delivery staff, and the user and the delivery staff can interact in real time through the instant messaging interface, for example, voice information, image information, positioning information and the like can be sent in real time. And privacy information of the delivery personnel and the user is not contained in the instant communication interface.
it should be noted that the instant messaging relationship between the user and the delivery person exists only during the valid period of the shipping order, and if the shipping order is completed or the shipping order is cancelled, the instant messaging relationship between the user and the delivery person is also released, in other words, the user and the delivery person cannot interact in an instant messaging manner. In this way, it is possible to prevent the delivery person from transmitting advertisement information or the like to the user during non-service.
Fig. 3 is a schematic diagram of an instant messaging interface according to an embodiment of the present invention. When the server side sends the instant messaging interface to the client side of the user, the server side determines the instant messaging interface of the distribution personnel according to the corresponding relation, and determines the content displayed in the instant messaging interface according to the article type and other related information in the freight order. For example, prompt information corresponding to the type of the article may be displayed in the instant messaging interfaces of the user and the distributor. The prompting information can be article description information such as the size of the article, the number of the article and the like. And the user completes the filling of the item description information according to the prompt information on the instant messaging interface and then sends the item description information to the server. And the service end sends the article description information to corresponding distribution personnel. Therefore, the distribution personnel can more intuitively know the details of the freight order of the user, and the communication efficiency between the user and the distribution personnel can be improved.
Fig. 4a and 4b are schematic diagrams of instant messaging interfaces corresponding to different delivery statuses according to an embodiment of the present invention. The client side can refresh according to the preset frequency and update the instant communication interface in time according to the latest distribution state of the current freight order. The delivery status referred to herein includes: the delivery personnel are currently positioned between the starting position and the ending position corresponding to the freight order, and the freight order is currently delivered; the delivery personnel are currently positioned at the initial position corresponding to the freight order, and the delivery personnel indicate that the delivery of the freight order is not started; the delivery person is currently at the end location corresponding to the shipment order or has left the end location indicating that the shipment order has completed delivery.
The updating mode of the instant communication interface in the client can be that the server updates the corresponding instant communication interface according to the corresponding relation and the distribution state; and then the latest instant communication interface is sent to the client. If only individual content in the timing communication interface changes, for example, time changes, the server side can also send corresponding time information to the client side, and the client side completes updating by itself.
to facilitate understanding of the correspondence between the delivery status and the instant messaging interface, the following description is given in detail. FIG. 4a shows the shipping order being delivered, and the instant messaging interface displays various available status controls, such as positioning display controls, real-time voice controls, file transfer controls, and the like. And the user can also utilize the interactive controls to realize corresponding functions. For example, the user triggers the positioning display control to display the current position information of the delivery personnel; specifically, if the user touches the positioning display control once, the current position information of the delivery personnel is obtained from the server through the instant messaging interface, and if the user double-clicks or touches the positioning display control for a long time, the real-time dynamic position information of the delivery personnel is obtained from the server through the instant messaging interface. Here, the triggering manner for the positioning display control is only an example, and does not form a limitation to the present application, and an effective triggering manner for the positioning display control may be set according to a requirement in practical application.
Fig. 4b shows that the shipment of the freight order is completed, and at this time, the various interactive controls in the instant messaging interface are in the disabled state, in other words, the interactive controls are represented in the disabled state, but of course, the interactive controls may also be displayed in a gray color in the instant messaging interface, and no response is obtained when the user touches the display screen; the interaction control in the disabled state may also be hidden. In this case, the server cancels the instant messaging relationship between the user and the delivery person, and also cancels the correspondence relationship between the delivery person and the order number.
Fig. 5 is a schematic diagram illustrating a display effect of private information according to an embodiment of the present invention. The server detects the received information of the user or the delivery personnel, and after the server detects the private information sent by the user or the delivery personnel, the server protects the private information and replaces characters of some information, in other words, the original text information is replaced by special characters which do not represent any meaning. For example, the user sends the telephone number 0123456789, the server receives the text message, replaces part of the digits in the text message with asterisks in the same color, and sends the text message to the distributor, wherein the display effect of the text message is 012 in the same color and 89 in the terminal of the distributor. Therefore, the leakage of the privacy information of the user or the distributor can be well prevented.
fig. 6 is a flowchart illustrating another interaction method according to an embodiment of the present invention. Applied to a client, the method comprises the following steps:
601: and sending a freight order to a server side so that the server side establishes a corresponding relation between a delivery person allocated to the freight order and an order number of the freight order.
602: and responding to the interactive operation triggered by the user to the freight order, and sending an interactive request to the server, wherein the interactive request comprises the order number.
603: and receiving an instant messaging interface which is sent by the server side according to the corresponding relation and corresponds to the distribution personnel so that the user can interact with the distribution personnel through the instant messaging interface, wherein the instant messaging interface does not contain the distribution personnel and the privacy information of the user.
In practical application, a user fills in information of an article to be transported through a client to generate a freight order and a corresponding order number. The server establishes a corresponding relation between the order number and the delivery personnel according to the order number of the received freight order. It is easy to understand that before the corresponding relationship is established, the server is further required to determine a suitable delivery person for the freight order, and the specific determination process is described in the above embodiments, and will not be described repeatedly here.
after determining the delivery personnel, the user may send an interaction request to the server requesting to establish an interaction relationship with the delivery personnel. For example, when the user touches the deliverer control at the client, the user may be considered to trigger the interactive operation. And the server side responds to the interaction request and establishes an instant communication relationship between the user and the delivery personnel. Specifically, the server side determines corresponding delivery personnel according to the order number, and then sends an instant communication interface corresponding to the delivery personnel to the client side. It should be noted that, in the instant messaging interface, there is no private information included in the distribution personnel and the user, and the user or the distribution personnel is not allowed to send any private information in an instant messaging interactive manner.
The goods type is included in the freight order, and prompt information corresponding to the goods type is displayed in an instant messaging interface of the client. And filling corresponding item description information in an instant messaging interface of the client by the user according to the prompt information. The prompting information can be article description information such as the size of the article, the number of the article and the like. And the user completes the filling of the item description information according to the prompt information on the instant messaging interface and then sends the item description information to the server. And the service end sends the article description information to corresponding distribution personnel. Therefore, the distribution personnel can more intuitively know the details of the freight order of the user, and the communication efficiency between the user and the distribution personnel can be improved.
The content in the instant messaging interface displayed in the client is related to the delivery status of the freight order, in other words, the interactive controls included in the instant messaging interfaces corresponding to different delivery statuses are not exactly the same. The different types of the displayed interactive controls may be different, for example, there are five types of the interactive controls in the instant messaging interface corresponding to some delivery statuses, and there is one type of the interactive controls in the instant messaging interface corresponding to another delivery status. Or the states of the interactive controls are not completely the same, for example, some interactive controls are in an available state, and some interactive controls are in a disabled state.
in practical application, if the delivery staff completes order delivery, the user may trigger the order ending control in the instant messaging interface, and the interactive control in the instant messaging interface corresponding to the delivery staff is in a disabled state. Therefore, instant communication between the user and the distribution personnel can be forbidden, and the distribution personnel can be effectively prevented from sending interference information such as advertisements to the user in a non-service period.
the triggering mode of the freight order ending can also be triggered by the delivery personnel, or the server side triggers according to the distance relationship between the delivery personnel and the ending position. Regardless of the manner of the order completion triggered by the order completion, the server will release the instant messaging relationship between the user and the delivery personnel and the correspondence relationship between the delivery personnel and the order number.
Fig. 7 illustrates an interactive apparatus according to an embodiment of the present invention. The device is applied to the server side, and the device comprises:
a receiving module 71, configured to receive a shipping order sent by a user through a client;
A relationship establishing module 72, configured to establish a corresponding relationship between a delivery person allocated to the freight order and an order number of the freight order;
The receiving module 71 is further configured to receive an interaction request sent by the client, where the interaction request includes the order number;
a sending module 73, configured to send an instant messaging interface corresponding to the distribution staff to the client according to the correspondence, so that the user interacts with the distribution staff through the instant messaging interface, where the instant messaging interface does not include the distribution staff and the privacy information of the user.
the sending module 73 is further configured to send an instant messaging interface corresponding to the distribution staff to the client according to the correspondence and the item type, where the instant messaging interface includes a prompt message corresponding to the item type; receiving item description information which is sent by the user through the instant messaging interface according to the prompt message and corresponds to the item type; and sending the item description information to the delivery personnel.
The sending module 73 is further configured to determine a delivery status corresponding to the freight order; and sending an instant messaging interface corresponding to the delivery personnel to the client according to the corresponding relation and the delivery state, wherein interactive controls contained in the instant messaging interfaces corresponding to different delivery states are not identical.
Optionally, if the delivery status indicates that the delivery person is currently located between the starting position and the ending position corresponding to the freight order, the instant messaging interface includes an interactive control for acquiring a movement trajectory of the delivery person.
optionally, if the privacy information of the distribution personnel and the user sent through the instant messaging interface is received, replacing the privacy information with special characters.
The apparatus shown in fig. 7 may perform the steps related to the server in the foregoing embodiment, and the detailed performing process and technical effect refer to the description in the foregoing embodiment, which are not described herein again.
In one possible design, the structure of the interaction apparatus shown in fig. 7 may be implemented as an electronic device, as shown in fig. 8, which may include: a processor 81 and a memory 82, wherein the memory 82 is configured to store one or more computer instructions, and when the one or more computer instructions are executed by the processor 81, the steps performed by the server in the foregoing embodiments can be implemented.
optionally, the electronic device may further include a communication interface 83 for communicating with other devices.
In addition, an embodiment of the present invention provides a computer storage medium, which is used for storing a computer program, and the computer program enables a server to implement the interaction method in the foregoing embodiments when executed.
Fig. 9 illustrates an interactive apparatus according to an embodiment of the present invention. The device is applied to the client, and comprises:
a sending module 91, configured to send a shipping order to a server, so that the server establishes a correspondence between a delivery person allocated to the shipping order and an order number of the shipping order;
The sending module 91 is further configured to send an interaction request to the server in response to an interaction operation triggered by the user on the freight order, where the interaction request includes the order number;
A receiving module 92, configured to receive an instant messaging interface, which is sent by the server according to the correspondence and corresponds to the distribution staff, so that the user interacts with the distribution staff through the instant messaging interface, where the instant messaging interface does not include the distribution staff and the privacy information of the user.
The sending module 91 is further configured to send the item description information corresponding to the item type to the delivery staff through the instant messaging interface according to the prompt information.
The receiving module 92 is further configured to receive an instant messaging interface updated by the server according to the delivery status of the freight order, where interactive controls included in the instant messaging interfaces corresponding to different delivery statuses are not completely the same.
Optionally, displaying an order ending control in the instant communication interface; and if the user triggers the order ending control, the interactive control in the instant messaging interface corresponding to the delivery personnel is in a forbidden state.
the apparatus shown in fig. 9 may perform the steps involved in the client in the foregoing embodiment, and the detailed performing process and technical effect refer to the description in the foregoing embodiment, which are not described herein again.
In one possible design, the structure of the interaction apparatus shown in fig. 9 may be implemented as an electronic device, as shown in fig. 10, which may include: a processor 101, a memory 102, wherein the memory 102 is used for storing one or more computer instructions, and when the one or more computer instructions are executed by the processor 101, the steps performed by the server in the foregoing embodiments can be implemented.
optionally, the electronic device may further include a communication interface 103 for communicating with other devices.
In addition, an embodiment of the present invention provides a computer storage medium, which is used for storing a computer program, and the computer program enables a server to implement the interaction method in the foregoing embodiments when executed.
the above-described embodiments of the apparatus are merely illustrative, and the units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.
through the above description of the embodiments, those skilled in the art will clearly understand that each embodiment can be implemented by adding a necessary general hardware platform, and of course, can also be implemented by a combination of hardware and software. With this understanding in mind, the above-described aspects and portions of the present technology which contribute substantially or in part to the prior art may be embodied in the form of a computer program product, which may be embodied on one or more computer-usable storage media having computer-usable program code embodied therein, including without limitation disk storage, CD-ROM, optical storage, and the like.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable resource updating apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable resource updating apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable resource updating apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable resource updating apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
In a typical configuration, a computing device includes one or more processors (CPUs), input/output interfaces, network interfaces, and memory.
The memory may include forms of volatile memory in a computer readable medium, Random Access Memory (RAM) and/or non-volatile memory, such as Read Only Memory (ROM) or flash memory (flash RAM). Memory is an example of a computer-readable medium.
computer-readable media, including both non-transitory and non-transitory, removable and non-removable media, may implement information storage by any method or technology. The information may be computer readable instructions, data structures, modules of a program, or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), Static Random Access Memory (SRAM), Dynamic Random Access Memory (DRAM), other types of Random Access Memory (RAM), Read Only Memory (ROM), Electrically Erasable Programmable Read Only Memory (EEPROM), flash memory or other memory technology, compact disc read only memory (CD-ROM), Digital Versatile Discs (DVD) or other optical storage, magnetic cassettes, magnetic tape magnetic disk storage or other magnetic storage devices, or any other non-transmission medium that can be used to store information that can be accessed by a computing device. As defined herein, a computer readable medium does not include a transitory computer readable medium such as a modulated data signal and a carrier wave.
Finally, it should be noted that: the above examples are only intended to illustrate the technical solution of the present invention, but not to limit it; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions of the embodiments of the present invention.
Claims (11)
1. An interaction method is applied to a server side, and the method comprises the following steps:
receiving a freight order sent by a user through a client;
Establishing a corresponding relation between a delivery person allocated to the freight order and an order number of the freight order;
Receiving an interactive request sent by the client, wherein the interactive request comprises the order number;
and sending an instant messaging interface corresponding to the distribution personnel to the client side according to the corresponding relation so that the user can interact with the distribution personnel through the instant messaging interface, wherein the instant messaging interface does not contain the distribution personnel and the privacy information of the user.
2. The method according to claim 1, wherein the shipping order includes an item type, and the sending an instant messaging interface corresponding to the delivery person to the client according to the correspondence comprises:
Sending an instant messaging interface corresponding to the distribution personnel to the client according to the corresponding relation and the article type, wherein the instant messaging interface comprises prompt information corresponding to the article type;
Receiving item description information which is sent by the user through the instant messaging interface according to the prompt message and corresponds to the item type;
And sending the item description information to the delivery personnel.
3. The method according to claim 1, wherein the sending an instant messaging interface corresponding to the delivery person to the client according to the correspondence comprises:
Determining a delivery state corresponding to the freight order;
And sending an instant messaging interface corresponding to the delivery personnel to the client according to the corresponding relation and the delivery state, wherein interactive controls contained in the instant messaging interfaces corresponding to different delivery states are not identical.
4. the method according to claim 3, wherein if the delivery status indicates that the delivery person is currently located between a start position and an end position corresponding to the freight order, the instant messaging interface comprises an interactive control for acquiring a movement track of the delivery person.
5. The method according to claim 1, wherein if the private information of the distribution personnel and the user sent through the instant messaging interface is received, the private information is replaced by special characters.
6. an interactive method applied to a client, the method comprising:
Sending a freight order to a server side so that the server side establishes a corresponding relation between a delivery person allocated to the freight order and an order number of the freight order;
responding to interactive operation triggered by the user to the freight order, and sending an interactive request to the server, wherein the interactive request comprises the order number;
and receiving an instant messaging interface which is sent by the server side according to the corresponding relation and corresponds to the distribution personnel so that the user can interact with the distribution personnel through the instant messaging interface, wherein the instant messaging interface does not contain the distribution personnel and the privacy information of the user.
7. The method of claim 1, wherein the shipping order includes an item type, and wherein the instant messaging interface includes a prompt corresponding to the item type, the method further comprising:
And according to the prompt information, sending the item description information corresponding to the item type to the distribution personnel through the instant messaging interface.
8. The method of claim 1, further comprising:
and receiving an instant messaging interface updated by the server according to the delivery state of the freight order, wherein interactive controls contained in the instant messaging interfaces corresponding to different delivery states are not completely the same.
9. The method of claim 1, further comprising:
Displaying an order ending control in the instant messaging interface;
And if the user triggers the order ending control, the interactive control in the instant messaging interface corresponding to the delivery personnel is in a forbidden state.
10. An interactive apparatus, characterized in that the apparatus comprises:
The receiving module is used for receiving a freight order sent by a user through a client;
The relation establishing module is used for establishing a corresponding relation between a delivery person allocated to the freight order and the order number of the freight order;
The receiving module is further configured to receive an interactive request sent by the client, where the interactive request includes the order number;
And the sending module is used for sending an instant messaging interface corresponding to the distribution personnel to the client according to the corresponding relation so that the user can interact with the distribution personnel through the instant messaging interface, and the instant messaging interface does not contain the distribution personnel and the privacy information of the user.
11. An interactive apparatus, applied to a client, the apparatus comprising:
The sending module is used for sending the freight order to a server so that the server establishes a corresponding relation between a delivery person allocated to the freight order and an order number of the freight order;
the sending module is further used for responding to the interactive operation triggered by the user to the freight order, and sending an interactive request to the server, wherein the interactive request comprises the order number;
And the receiving module is used for receiving an instant messaging interface which is sent by the server side according to the corresponding relation and corresponds to the distribution personnel so that the user can interact with the distribution personnel through the instant messaging interface, and the instant messaging interface does not contain the distribution personnel and the privacy information of the user.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910859935.8A CN110555631A (en) | 2019-09-11 | 2019-09-11 | Interaction method and device |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910859935.8A CN110555631A (en) | 2019-09-11 | 2019-09-11 | Interaction method and device |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN110555631A true CN110555631A (en) | 2019-12-10 |
Family
ID=68740031
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201910859935.8A Pending CN110555631A (en) | 2019-09-11 | 2019-09-11 | Interaction method and device |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN110555631A (en) |
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111311146A (en) * | 2020-01-30 | 2020-06-19 | 北京三快在线科技有限公司 | Information transmission method and system, communication system, computer readable storage medium |
| CN111416868A (en) * | 2020-03-25 | 2020-07-14 | 拉扎斯网络科技（上海）有限公司 | Call prompting method, device, system, server and storage medium |
| CN112862393A (en) * | 2021-01-20 | 2021-05-28 | 支付宝(杭州)信息技术有限公司 | Transaction distribution processing method and device |
| CN113034245A (en) * | 2021-04-27 | 2021-06-25 | 携程旅游信息技术（上海）有限公司 | Method, system, device and medium for processing vehicle rental information |
| CN117252668A (en) * | 2023-11-16 | 2023-12-19 | 浙江口碑网络技术有限公司 | Group management method, electronic device and storage medium |
Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104935496A (en) * | 2014-03-19 | 2015-09-23 | 腾讯科技（深圳）有限公司 | Instant messaging method, system, device and instant messaging terminal |
| US20160379214A1 (en) * | 2015-06-25 | 2016-12-29 | International Business Machines Corporation | Privacy protection in ecommerce/logistics |
| CN107133767A (en) * | 2017-04-28 | 2017-09-05 | 李黎明 | Express delivery information interacting method, apparatus and system |
| CN109559080A (en) * | 2018-12-12 | 2019-04-02 | 拉扎斯网络科技（上海）有限公司 | Information interaction method, information interaction device, storage medium and electronic equipment |
-
2019
- 2019-09-11 CN CN201910859935.8A patent/CN110555631A/en active Pending
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104935496A (en) * | 2014-03-19 | 2015-09-23 | 腾讯科技（深圳）有限公司 | Instant messaging method, system, device and instant messaging terminal |
| US20160379214A1 (en) * | 2015-06-25 | 2016-12-29 | International Business Machines Corporation | Privacy protection in ecommerce/logistics |
| CN107133767A (en) * | 2017-04-28 | 2017-09-05 | 李黎明 | Express delivery information interacting method, apparatus and system |
| CN109559080A (en) * | 2018-12-12 | 2019-04-02 | 拉扎斯网络科技（上海）有限公司 | Information interaction method, information interaction device, storage medium and electronic equipment |
Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111311146A (en) * | 2020-01-30 | 2020-06-19 | 北京三快在线科技有限公司 | Information transmission method and system, communication system, computer readable storage medium |
| CN111311146B (en) * | 2020-01-30 | 2022-06-14 | 北京三快在线科技有限公司 | Information transmission method and system, communication system, computer readable storage medium |
| CN111416868A (en) * | 2020-03-25 | 2020-07-14 | 拉扎斯网络科技（上海）有限公司 | Call prompting method, device, system, server and storage medium |
| CN111416868B (en) * | 2020-03-25 | 2021-12-10 | 拉扎斯网络科技（上海）有限公司 | Call prompting method, device, system, server and storage medium |
| CN112862393A (en) * | 2021-01-20 | 2021-05-28 | 支付宝(杭州)信息技术有限公司 | Transaction distribution processing method and device |
| CN113034245A (en) * | 2021-04-27 | 2021-06-25 | 携程旅游信息技术（上海）有限公司 | Method, system, device and medium for processing vehicle rental information |
| CN117252668A (en) * | 2023-11-16 | 2023-12-19 | 浙江口碑网络技术有限公司 | Group management method, electronic device and storage medium |
| CN117252668B (en) * | 2023-11-16 | 2024-05-28 | 浙江口碑网络技术有限公司 | Group management method, electronic device and storage medium |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN110555631A (en) | Interaction method and device | |
| US20200250619A1 (en) | Object item distribution method and apparatus | |
| CN107909261B (en) | Order pushing method and device | |
| CA2917186A1 (en) | System and method for splitting a fee for an on-demand service | |
| CN108076079A (en) | A kind of user information obtains system, method and device | |
| CN111582961B (en) | Information processing method and device | |
| CN105989511B (en) | Service implementation method and device | |
| CN114418705A (en) | Method, device and system for storing goods | |
| US11704629B2 (en) | Methods and devices for processing information card | |
| CN105930249B (en) | Using monitoring method and device | |
| CN114971786A (en) | Order information management method, device and system, electronic equipment and storage medium | |
| US20160301800A1 (en) | Method and server for securing communication number | |
| CN114266599B (en) | Point exchange method and device | |
| CN107634854B (en) | Service data processing method and device | |
| CN113747190A (en) | Live broadcast data processing method, device, equipment and storage medium | |
| CN111311146B (en) | Information transmission method and system, communication system, computer readable storage medium | |
| CN114071382B (en) | Message sending method and device | |
| Manan et al. | Application Design for Food and Beverage Online Delivery System Based of Android Framework | |
| CN114513535B (en) | Data transmission system, method, device and equipment | |
| JP7459132B2 (en) | Method and apparatus for obtaining recipient information | |
| EP3975598A1 (en) | Method, apparatus, and device for subscribing resources in field of internet of things, and storage medium | |
| CN110874676B (en) | Resource allocation method, device and system | |
| CN112612401A (en) | Prompt message processing method, device, system, equipment and storage medium | |
| CN111143819A (en) | Application locking method and device and computer storage medium | |
| CN112907278B (en) | Rights object distribution control method and device, equipment and medium thereof |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20191210 |
|
| RJ01 | Rejection of invention patent application after publication |