CN110517021A - A kind of data processing method, device, storage medium and electronic equipment - Google Patents
A kind of data processing method, device, storage medium and electronic equipment Download PDFInfo
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Abstract
The embodiment of the present invention proposes a kind of data processing method, device, storage medium and electronic equipment, by receiving questionnaire call request, questionnaire is automatically generated according to preceding questionnaire call result, realizes and is able to carry out automatically generating for various ways interaction and real-time questionnaire based on target user's difference.
Description
Technical field
The present invention relates to data processing fields, and in particular to a kind of data processing method, device, storage medium and electronics are set
It is standby.
Background technique
Questionnaire survey is a kind of approach that social every profession and trade collects relevant information, can be integrated according to the information of collection
Analysis is facilitated investigator and is further analyzed processing and improve relevant issues and formulate effective determine with the answer that must be gone wrong
Plan and strategy.
Questionnaire, is the key that inquiring survey, and whether questionnaire survey is successful directly related with questionnaire.
However, the interaction channel and in the form of a single, lack of diversity of questionnaire survey at present, and questionnaire topic it is usually more,
Content is unified, lacks differentiation, is just Investigation of Intelligence Questionnaire systems, also can only carry out questionnaire survey by preset topic.
Summary of the invention
In view of this, the embodiment of the present invention proposes a kind of data processing method, device, storage medium and electronic equipment, use
Various ways interaction and real-time questionnaire based on target user's difference are able to carry out in automatically generating.
In a first aspect, the embodiment of the present invention proposes a kind of data processing method, which comprises
Receive questionnaire call request；
According at least one preceding questionnaire call result and preset questionnaire template generation problem；
Corresponding answer is generated according to target user's attribute and described problem；
The information of described problem is sent to the target user；
Receive feedback information；
Questionnaire call result is determined according to the answer of the feedback information and described problem.
Preferably, described specific according at least one preceding questionnaire call result and default questionnaire template generation problem
Are as follows:
It is determined in the preset questionnaire template for generating problem according at least one preceding questionnaire call result
The problem of group, the questionnaire template includes multiple problem sets, and described problem group includes multiple question templates；And
Described for random or one question template of sequential selection in group the problem of generating problem；
Described problem is generated according to selected question template.
It is wherein, described that according at least one preceding questionnaire call result, determination is used in the preset questionnaire template
The problem of generation problem, group included:
It is unsatisfactory for jumping condition in response to the questionnaire call result of a upper problem, first problem group is determined as being used to give birth to
Problematic problem group, the first problem group are a problem of upper problem uses group；
Condition is jumped in response to the questionnaire call result satisfaction of a upper problem, Second Problem group is determined as being used to generate
The problem of problem group, the Second Problem group is different from the first problem group.
Preferably, target user's attribute include user identity card number, the birthday, address, user nearby hospitals, subway,
Supermarket, user's loan information and credit information.
It is preferably, described that corresponding answer is generated according to target user's attribute and described problem specifically:
It is multiple-choice question in response to described problem, the correct option of the topic is determined according to user property, and generate at random
At least one wrong answer combines the wrong answer and the correct option to form the corresponding answer of described problem；
It is Open-ended Question in response to described problem, the multiple associated answers for obtaining described problem form that described problem is corresponding answers
Case.
Preferably, the information for sending described problem to the target user includes:
The information of described problem is sent with text mode；Or
The information of described problem is sent in a manner of voice；Or
The information of described problem is sent in the form of video.
Second aspect, the embodiment of the invention provides a kind of data processing equipment, described device includes:
First receiving unit is configured as receiving questionnaire call request；
Problem generation unit is configured as raw according at least one preceding questionnaire call result and preset questionnaire template
It is problematic；
Answer generation unit is configured as generating corresponding answer according to target user's attribute and described problem；
Transmission unit is configured as sending the information of described problem to the target user；
Second receiving unit is configured as receiving feedback information；And
Processing unit is configured as determining questionnaire call result according to the answer of the feedback information and described problem.
The third aspect, the embodiment of the invention provides a kind of computer readable storage mediums, store computer program thereon
Instruction, wherein the computer program instructions realize method as described in relation to the first aspect when being executed by processor.
Fourth aspect, the embodiment of the invention provides a kind of electronic equipment, including memory and processor, wherein described
Memory is for storing one or more computer program instructions, wherein one or more computer program instructions are by institute
Processor is stated to execute to realize method as described in relation to the first aspect.
The embodiment of the present invention automatically generates questionnaire according to preceding questionnaire call result by reception questionnaire call request,
It realizes and is able to carry out automatically generating for various ways interaction and real-time questionnaire based on target user's difference.
Detailed description of the invention
By referring to the drawings to the description of the embodiment of the present invention, the above and other purposes of the present invention, feature and
Advantage will be apparent from, in the accompanying drawings:
Fig. 1 is the schematic diagram of a scenario of the data processing of the embodiment of the present invention；
Fig. 2 is the flow chart of the data processing method of the embodiment of the present invention；
Fig. 3 is the data flowchart of the data processing method of the embodiment of the present invention；
Fig. 4 is the schematic diagram of the data processing equipment of the embodiment of the present invention；
Fig. 5 is the schematic diagram of the electronic equipment of the embodiment of the present invention.
Specific embodiment
Below based on embodiment, present invention is described, but the present invention is not restricted to these embodiments.Under
Text is detailed to describe some specific detail sections in datail description of the invention.Do not have for a person skilled in the art
The present invention can also be understood completely in the description of these detail sections.In order to avoid obscuring essence of the invention, well known method, mistake
There is no narrations in detail for journey, process, element and circuit.
In addition, it should be understood by one skilled in the art that provided herein attached drawing be provided to explanation purpose, and
What attached drawing was not necessarily drawn to scale.
Unless the context clearly requires otherwise, otherwise the similar word such as "include", "comprise" in entire application documents should solve
It is interpreted as the meaning for including rather than exclusive or exhaustive meaning；That is, the meaning for being " including but not limited to ".
In the description of the present invention, it is to be understood that, term " first ", " second " etc. are used for description purposes only, without
It can be interpreted as indication or suggestion relative importance.In addition, in the description of the present invention, unless otherwise indicated, the meaning of " multiple "
It is two or more.
Fig. 1 is the schematic diagram of a scenario of the data processing of the embodiment of the present invention.As shown in Figure 1, server 11 is set with computer
The system of standby 14 composition includes that phone and mobile phone are established and joined by telephone network or internet 12 and the terminal device 13 of target user
System.System sends data information to target terminal user by telephone network or internet 12, and target user receives and provides feedback
Information, and feedback information is sent to by system by the telephone network or internet 12, system is sent out again according to the feedback information
It send new data information to target terminal user, loops back and forth like this, until data processing is completed.
Fig. 2 is the flow chart of the data processing method of the embodiment of the present invention.As shown in Fig. 2, the data processing of the present embodiment
Method includes the following steps:
Step S110 receives questionnaire call request.
Here, the questionnaire call request is used to indicate data processing equipment and starts to carry out questionnaire generation, is starting questionnaire
The instruction of product process.In response to receiving questionnaire call request, the generation of questionnaire is carried out.
Step S120, according at least one preceding questionnaire call result and preset questionnaire template generation problem.
Specifically, step S120 the following steps are included:
Step S121, according at least one preceding questionnaire call result, determination is used in the preset questionnaire template
The problem of generation problem group.
Step S121 in two kinds of situation,
The first situation: the questionnaire call result of a upper problem is unsatisfactory for jumping condition, and first problem group is determined as
The problem of for generating problem group, the first problem group be a upper problem use the problem of group.
Second situation: the questionnaire call result satisfaction of a upper problem jumps condition, and Second Problem group is determined as using
The group in the problem of generation the problem of, the Second Problem group are different from the first problem group.
Wherein, the questionnaire template includes multiple problem sets, and described problem group includes multiple question templates.It is described to jump item
Part refers to that the rule jumped between problem set, different problems group rule may be identical, it is also possible to different.
For example, certain problem set includes 3 question templates, jumping rule setting is that 1 question answering can correctly jump completely
Go to next problem set.It is completely correct when target user answers first problem in question answering process, that is, questionnaire tune
Rule is jumped with result satisfaction, then jumps directly to next problem set, is answered when target user answers first problem complete
Mistake then continues to question closely Second Problem or even third problem in this problem set, until the questionnaire call result meets
It jumps rule and just jumps to next problem target group.
In embodiments of the present invention, it when questionnaire call result is unsatisfactory for jumping rule, is asked what a upper problem used
The problem of topic group is determined as generating problem group jumps to next problem set when questionnaire call result satisfaction jumps rule,
Next problem set is used for the problem of generating problem group.
Step S122, described for random or one question template of sequential selection in group the problem of generating problem.
That is, random selection one is asked in the problem of using from upper problem group or the next problem set jumped to
A problem is selected in sequence in the problem of inscribing template, or using from upper problem group or the next problem set jumped to
Template.
Step S123 generates described problem according to selected question template.
According to type the problem of selected question template, in conjunction with words art, i.e. describing mode generates problem.Described problem packet
Include multiple-choice question and Open-ended Question.
Step S130 generates corresponding answer according to target user's attribute and described problem.
Wherein, target user's attribute includes user identity card number, the birthday, address, user nearby hospitals, subway, surpasses
City, user's loan information and credit information.
Wherein, the acquisition modes of the user property can be by third party's interface mode, for example, can pass through third
The mode of square interface obtains map datum, such as user nearby hospitals, subway and supermarket.
The acquisition modes of the user property can also be for by operation system interface mode, such as can pass through business system
User information in CRM system known to acquisition business of uniting, such as user's debt-credit, credit information.
Specifically, it if being multiple-choice question the problem of step S123 is generated, then step S130 is, is determined according to user property
The correct option of the topic, and at least one wrong answer is generated at random, by the wrong answer and the correct option group
Conjunction forms the corresponding answer of described problem.
For example, the problem of generating are as follows: the subway nearest from your family can pass through third according to the address of user for which line
Square interface mode obtains correct option of the underground route as described problem near user address, such as No. 5 lines, then with it is several
A wrong answer forms the corresponding answer of described problem, such as No. 5 lines, No. 15 lines, No. 14 lines, so that it is corresponding to form described problem
Answer.
If being Open-ended Question the problem of step S123 is generated, then step S130 is, according to described problem obtain described in ask
Multiple associated answers of topic form the corresponding answer of described problem.
For example, the problem of generation are as follows: your view to xx, then the relevant information about xx can be obtained by way of search
Associated answer form the corresponding answer of described problem.
The information of step S140, Xiang Suoshu target user transmission described problem.
Wherein, the information includes the problem of generation in step S120 and/or what is generated in step s 130 corresponding answers
Case.
Specifically, if being multiple-choice question the problem of step S123 is generated, then the information is step in step S140
The problem of being generated in S120 and the corresponding answer generated in step S130.If the problem of step S123 is generated being Open-ended Question,
So in step S140, the information is the problem of generation in step S120.
The information that described problem is sent to the target user of described problem specifically:
The information of described problem is sent with text mode；Or
The information of described problem is sent in a manner of voice；Or
The information of described problem is sent in the form of video.
Specifically, the information of described problem, such as wechat are sent in a manner of text interaction network, or is handed over voice
Mutual mode sends the information of described problem, such as interactive voice answering (Interactive Voice Response, IVR),
Or the information of described problem is sent in a manner of video interactive, such as pass through Software Development Kit (Software
Development Kit, SDK) form is integrated in client application.
Step S150 receives feedback information.
Corresponding with above-mentioned steps S140, with text interactive mode, interactive voice mode or video interactive transmit and receive institute
State feedback information.The feedback information refers to answer text, voice or the video of target user.
Step S160 determines questionnaire call result according to the answer of the feedback information and described problem.
Specifically, the feedback information is judged according to the answer of described problem, and using judging result as the questionnaire tune
With result.
The embodiment of the present invention is by receiving questionnaire call request as a result, according at least one preceding questionnaire call result
With preset questionnaire template generation problem, corresponding answer, Xiang Suoshu target are generated according to target user's attribute and described problem
User sends the information of described problem, receives feedback information, determines questionnaire according to the answer of the feedback information and described problem
Call result realizes the generation of the real-time questionnaire based on target user's difference.
Fig. 3 is the data flowchart of the method for correcting error of voice identification result of the embodiment of the present invention.As shown in figure 3, combining figure
2, the data flow of the present embodiment is as follows:
Step S210, judges whether the questionnaire call result 21 of a upper problem meets the condition of jumping 22, if being unsatisfactory for holding
Row step S220, it is no to then follow the steps S230.
First problem group 23 is determined as being used for the problem of generating problem group by step S220, and the first problem group 23 is
A problem of upper problem uses group.
Second Problem group 24 is determined as being used for the problem of generating problem group by step S230, the Second Problem group 24 with
The first problem group 23 is different.
Wherein, the rule for jumping condition 22 and referring to jumping between problem set, different problems group rule may phases
Together, it is also possible to different.
Step S240, described for random or one question template 25 of sequential selection in group the problem of generating problem.
That is, random selection one is asked in the problem of using from upper problem group or the next problem set jumped to
One is selected to ask in sequence in the problem of inscribing template 25, or using from upper problem group or the next problem set jumped to
Inscribe template 25.
Step S250 generates described problem 26 according to selected question template 25.
According to type the problem of selected question template, in conjunction with words art, i.e. describing mode generates problem.Described problem packet
Include multiple-choice question and Open-ended Question.
Step S260 generates corresponding answer 28 according to target user's attribute 27 and described problem 26.
Specifically, it if being multiple-choice question the problem of step S250 is generated, then step S260 is, is determined according to user property
The correct option of the topic, and at least one wrong answer is generated at random, by the wrong answer and the correct option group
Conjunction forms the corresponding answer 28 of described problem.
If being Open-ended Question the problem of step S250 is generated, then step S260 is, according to described problem obtain described in ask
Multiple associated answers of topic form the corresponding answer 28 of described problem.
The information 29 of step S270, Xiang Suoshu target user transmission described problem.
Wherein, the information 29 for sending described problem to the target user includes:
The information 29 of described problem is sent with text mode；Or
The information 29 of described problem is sent in a manner of voice；Or
The information 29 of described problem is sent in the form of video.
Step S280 receives feedback information 30.
Corresponding with above-mentioned steps S270, with text interactive mode, interactive voice mode or video interactive mode receive institute
State feedback information 30.The feedback information 30 refers to answer text, voice or the video of target user.
Step S290 determines questionnaire call result 31 according to the answer 28 of the feedback information 30 and described problem.
Specifically, the feedback information 30 is judged according to the answer of described problem 28, and by judging result be used as described in ask
Roll up call result 31.
In embodiments of the present invention, by judge the questionnaire call result of a upper problem whether meet the condition of jumping to
The problem of being determined as generating problem group, described for random or one problem of sequential selection in group the problem of generating problem
Template generates problem according to question template, generates corresponding answer according to target user's attribute and described problem, and by a variety of
Interactive mode receives the feedback information of user to user as text, voice, video send problem information, and according to the feedback
The answer of information and described problem determines questionnaire call result, so that the real-time questionnaire based on user's difference is generated.
Fig. 4 is the schematic diagram of the speech recognition result error correction device of the embodiment of the present invention.As shown in figure 4, the present embodiment
Device includes the first receiving unit 41, problem generation unit 42, answer generation unit 43, transmission unit 44, the second receiving unit
45 and processing unit 46.
Wherein, the first receiving unit 41 is configured as receiving questionnaire call request.Problem generation unit 42 is configured as root
According at least one preceding questionnaire call result and preset questionnaire template generation problem.Answer generation unit 43 is configured as root
Corresponding answer is generated according to target user's attribute and described problem.Transmission unit 44 is configured as sending institute to the target user
State the information of problem.Second receiving unit 45 is configured as receiving feedback information.Processing unit 46 is configured as according to described anti-
The answer of feedforward information and described problem determines questionnaire call result.
The embodiment of the present invention proposes a kind of data processing equipment, by receive questionnaire call request, according to it is preceding extremely
A few questionnaire call result and preset questionnaire template generation problem are generated according to target user's attribute and described problem and are corresponded to
Answer, Xiang Suoshu target user sends the information of described problem, receives feedback information, according to the feedback information and described ask
The answer of topic determines questionnaire call result, realizes the generation of the real-time questionnaire based on target user's difference.
Fig. 5 is the schematic diagram of the electronic equipment of the embodiment of the present invention.Electronic equipment shown in fig. 5 is general data processing dress
It sets comprising general computer hardware structure includes at least processor 51 and memory 52.Processor 51 and memory 52
It is connected by bus 53.Memory 52 is suitable for the instruction or program that storage processor 51 can be performed.Processor 51 can be independence
Microprocessor, be also possible to one or more microprocessor set.Processor 51 is deposited by executing memory 52 as a result,
The order of storage is realized thereby executing the method flow of embodiment present invention as described above for the processing of data and for other
The control of device.Bus 53 links together above-mentioned multiple components, while said modules are connected to 54 He of display controller
Display 55 and input/output (I/O) device 56.Input/output (I/O) device 56 can be mouse, keyboard, modulation /demodulation
Device, network interface, touch-control input device, body-sensing input unit, printer and other devices well known in the art.Typically,
Input/output (I/O) device 56 is connected by input/output (I/O) controller 57 with system.
Wherein, memory 52 can store component software, such as operating system, communication module, interactive module and application
Program.Above-described each module and application program are both corresponded to complete one or more functions and be retouched in inventive embodiments
One group of executable program instructions of the method stated.
It is above-mentioned according to the method for the embodiment of the present invention, the flow chart and/or frame of equipment (system) and computer program product
Figure describes various aspects of the invention.It should be understood that each of flowchart and or block diagram piece and flow chart legend and/or frame
The combination of block in figure can be realized by computer program instructions.These computer program instructions can be provided to general meter
The processor of calculation machine, special purpose computer or other programmable data processing devices, to generate machine so that (via computer or
What the processors of other programmable data processing devices executed) instruction creates for realizing in flowchart and or block diagram block or block
The device of specified function action.
Meanwhile as skilled in the art will be aware of, the various aspects of the embodiment of the present invention may be implemented as be
System, method or computer program product.Therefore, the various aspects of the embodiment of the present invention can take following form: complete hardware
Embodiment, complete software embodiment (including firmware, resident software, microcode etc.) usually can all claim herein
For the embodiment for combining software aspects with hardware aspect of circuit, " module " or " system ".In addition, side of the invention
Face can take following form: the computer program product realized in one or more computer-readable medium, computer can
Reading medium has the computer readable program code realized on it.
It can use any combination of one or more computer-readable mediums.Computer-readable medium can be computer
Readable signal medium or computer readable storage medium.Computer readable storage medium can be such as (but not limited to) electronics,
Magnetic, optical, electromagnetism, infrared or semiconductor system, device or any suitable combination above-mentioned.Meter
The more specific example (exhaustive to enumerate) of calculation machine readable storage medium storing program for executing will include the following terms: with one or more electric wire
Electrical connection, hard disk, random access memory (RAM), read-only memory (ROM), erasable is compiled portable computer diskette
Journey read-only memory (EPROM or flash memory), optical fiber, portable optic disk read-only storage (CD-ROM), light storage device,
Magnetic memory apparatus or any suitable combination above-mentioned.In the context of the embodiment of the present invention, computer readable storage medium
It can be that can include or store the program used by instruction execution system, device or combine instruction execution system, set
Any tangible medium for the program that standby or device uses.
Computer-readable signal media may include the data-signal propagated, and the data-signal of the propagation has wherein
The computer readable program code realized such as a part in a base band or as carrier wave.The signal of such propagation can use
Any form in diversified forms, including but not limited to: electromagnetism, optical or its any combination appropriate.It is computer-readable
Signal media can be following any computer-readable medium: not be computer readable storage medium, and can be to by instructing
Program that is that execution system, device use or combining instruction execution system, device to use is communicated, is propagated
Or transmission.
Computer program code for executing the operation for being directed to various aspects of the present invention can be with one or more programming languages
Any combination of speech is write, the programming language include: programming language such as Java, Smalltalk of object-oriented, C++,
PHP, Python etc.；And conventional process programming language such as " C " programming language or similar programming language.Program code can be made
It fully on the user computer, is partly executed on the user computer for independent software package；Partly in subscriber computer
Above and partly execute on the remote computer；Or it fully executes on a remote computer or server.In latter feelings
It, can be by remote computer by including that any type of network connection of local area network (LAN) or wide area network (WAN) are extremely used under condition
Family computer, or (such as internet by using ISP) can be attached with outer computer.
The above description is only a preferred embodiment of the present invention, is not intended to restrict the invention, for those skilled in the art
For, the invention can have various changes and changes.All any modifications made within the spirit and principles of the present invention are equal
Replacement, improvement etc., should all be included in the protection scope of the present invention.
Claims (9)
1. a kind of data processing method, which is characterized in that the described method includes:
Receive questionnaire call request；
According at least one preceding questionnaire call result and preset questionnaire template generation problem；
Corresponding answer is generated according to target user's attribute and described problem；
The information of described problem is sent to the target user；
Receive feedback information；
Questionnaire call result is determined according to the answer of the feedback information and described problem.
2. the method according to claim 1, wherein it is described according at least one preceding questionnaire call result and
Default questionnaire template generation problem specifically:
It is determined in the preset questionnaire template for generating asking for problem according at least one preceding questionnaire call result
Topic group, the questionnaire template include multiple problem sets, and described problem group includes multiple question templates；
Described for random or one question template of sequential selection in group the problem of generating problem；
Described problem is generated according to selected question template.
3. according to the method described in claim 2, it is characterized in that, described exist according at least one preceding questionnaire call result
In the preset questionnaire template determine for generating problem the problem of group include:
It is unsatisfactory for jumping condition in response to the questionnaire call result of a upper problem, first problem group is determined as being used to generate asking
The problem of topic group, the first problem group be a upper problem use the problem of group；
Condition is jumped in response to the questionnaire call result satisfaction of a upper problem, Second Problem group is determined as being used to generate problem
The problem of group, the Second Problem group is different from the first problem group.
4. the method according to claim 1, wherein the user property include user identity card number, the birthday,
Location, user nearby hospitals, subway, supermarket, user's loan information and credit information.
5. the method according to claim 1, wherein described according to target user's attribute and described problem generation pair
The answer answered specifically:
It is multiple-choice question in response to described problem, the correct option of the topic is determined according to user property, and generate at random at least
One wrong answer combines the wrong answer and the correct option to form the corresponding answer of described problem；
It is Open-ended Question in response to described problem, the multiple associated answers for obtaining described problem form the corresponding answer of described problem.
6. the method according to claim 1, wherein the information for sending described problem to the target user
Include:
The information of described problem is sent with text mode；Or
The information of described problem is sent in a manner of voice；Or
The information of described problem is sent in the form of video.
7. a kind of data processing equipment, which is characterized in that described device includes:
First receiving unit is configured as receiving questionnaire call request；
Problem generation unit is configured as being asked according at least one preceding questionnaire call result and preset questionnaire template generation
Topic；
Answer generation unit is configured as generating corresponding answer according to target user's attribute and described problem；
Transmission unit is configured as sending the information of described problem to the target user；
Second receiving unit is configured as receiving feedback information；And
Processing unit is configured as determining questionnaire call result according to the answer of the feedback information and described problem.
8. a kind of electronic equipment, including memory and processor, which is characterized in that the memory is for storing one or more
Computer program instructions, wherein one or more computer program instructions are executed by the processor to realize such as right
It is required that method described in any one of 1 to 6.
9. a kind of computer readable storage medium, is stored thereon with computer program instructions, which is characterized in that the computer journey
Sequence instruction realizes such as method described in any one of claims 1 to 6 when being executed by processor.
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN111681052A (en) * | 2020-06-08 | 2020-09-18 | 百度在线网络技术（北京）有限公司 | Voice interaction method, server and electronic equipment |
| CN112231462A (en) * | 2020-11-03 | 2021-01-15 | 支付宝(杭州)信息技术有限公司 | Data processing method and device |
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