CN110493346A - A kind of wisdom hotel guest room personalized service management system and method - Google Patents
A kind of wisdom hotel guest room personalized service management system and method Download PDFInfo
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- CN110493346A CN110493346A CN201910785254.1A CN201910785254A CN110493346A CN 110493346 A CN110493346 A CN 110493346A CN 201910785254 A CN201910785254 A CN 201910785254A CN 110493346 A CN110493346 A CN 110493346A
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- 235000013305 food Nutrition 0.000 claims description 7
- 230000002452 interceptive effect Effects 0.000 claims description 6
- 238000009423 ventilation Methods 0.000 claims description 6
- 238000004140 cleaning Methods 0.000 claims description 5
- 238000012795 verification Methods 0.000 claims description 5
- 238000004378 air conditioning Methods 0.000 claims description 4
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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- H—ELECTRICITY
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- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
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- H—ELECTRICITY
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- H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
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Abstract
The present invention discloses a kind of wisdom hotel guest room personalized service management system and method, comprising the following steps: S1: user logs in the account of the first cloud desktop APP；S2: setting electrical equipment information, checks authority information at daily life information on services；S3: hotel management personnel log in the account of the second cloud desktop APP；S4: behind the predetermined hotel of user, the account of the first cloud desktop APP of hotel management people finder user；S5: checking and downloads the hotel electric facility information of user setting, daily life information on services；S6: being registered in real time according to predetermined information, identity information, arranges inhabitation room, hotel electric facility information, predetermined information are sent to central control system；S7: central control system sets the electrical equipment information in inhabitation room before user moves in.Hotel management personnel of the invention can voluntarily download the hotel electric facility information of user, daily life information on services, provide without repeating, simplify prior defined procedure, improve the inhabitation experience sense of user.
Description
Technical field
The present invention relates to hotel service management domain more particularly to a kind of wisdom hotel guest room personalized service management systems
And method.
Background technique
With the development of internet technology, more and more people begin to use internet to carry out the predetermined of hotel, general wine
The predetermined information (house type, price, position, contact method etc.) in shop can be issued on each hotel reservation platform, look into for consumer
See, seek advice from and make a reservation for etc., make a reservation for convenient and efficient.Wisdom hotel refers to that hotel possesses a set of perfect intelligent system, passes through number
Wordization and networked realization hotel digital information service technology, application and hotel air conditioning system control with hotel light control system
Systematic difference processed.
However existing wisdom Hospitality management system there is problems in daily booking guest room and management aspect: 1, user
Pre- timing every time requires to fill in or provides personal inhabitation relevant information (when room temperature, humidity, water temperature, food delivery by phone
Between, move in the information such as check-out time), hotel can not obtain automatically；2, the personalized service for failing to match individual subscriber in time needs
It asks, reduces user's inhabitation experience sense.
Therefore, the prior art is defective, needs to improve.
Summary of the invention
The purpose of the present invention is overcome the deficiencies of the prior art and provide a kind of wisdom hotel guest room personalized service management system
System and method solve in the prior art, and hotel can not obtain personal check-in information automatically, and causing user to establish a capital in advance every time needs to provide
The problem of；Solve the problem of that hotel fails the personalized service demand reduction user's inhabitation experience sense for matching individual subscriber in time.
Technical scheme is as follows: a kind of wisdom hotel guest room personalized service management system and method, the system
System includes: user terminal, cloud server, local server, at least one central control system, and is equipped on the user terminal
One cloud desktop APP is equipped with the second cloud desktop APP, Hospitality management system on the local server, and the user terminal passes through
First cloud desktop APP and cloud server establish communication connection, and the local server passes through the second cloud desktop APP and cloud
End server establishes communication connection, and the local server and central control system establish communication connection；The method includes following steps
It is rapid:
S1: user logs in the account of the first cloud desktop APP on the subscriber terminal, and user terminal and cloud server are established logical
News connection.
S2: user is by being arranged electrical equipment information, daily life on the user terminal interactive interface that server provides beyond the clouds
Information on services checks authority information, saves the electrical equipment information set, daily life information on services, checks authority information, and with
The account of first cloud desktop APP is bound.
S3: hotel management personnel log in the account of the second cloud desktop APP on local server, establish with cloud server
Communication connection.
S4: behind the predetermined hotel of user, predetermined information, identity information of the hotel management personnel according to user pass through local clothes
Business device enters cloud server, searches the account of the first cloud desktop APP of user.
S5: hotel management personnel check authority information according to set by user, into the account of the first cloud desktop APP of user
Number, it checks and downloads the hotel electric facility information of user setting, daily life information on services.
S6: hotel management personnel are registered in real time according to predetermined information, the identity information of user, arrange user's residential houses
Between, hotel electric facility information, predetermined information are sent to the central control system in user's inhabitation room by Hospitality management system.
S7: central control system sets inhabitation room according to hotel electric facility information, predetermined information before user moves in
The electrical equipment information of interior electrical equipment.
User logs in the account of the first cloud desktop APP on the subscriber terminal, after establishing connection with cloud server, according to a
Man's Demands setting hotel electric facility information, daily life information on services check authority information, and by the information set and first
The account of cloud desktop APP is bound, and hotel management personnel log in the account of the second cloud desktop APP on local server, with
Cloud server establishes communication connection, and after user's reserving hotel, hotel management personnel enter the interaction of cloud server offer
Interface, according to the subscription information of user, identity information, the account of automatic the first cloud desktop for searching user is set according to user
Good checks authority information, checks and download the hotel electric facility information of user, daily life information on services, hotel management personnel's root
Subscription information, the identity information set in account according to the first cloud desktop of user is completed to register in real time, arranges the residence of user properly
Between house, and hotel electric facility information, predetermined information are sent to the central control system in user's inhabitation room, central control system with
Family sets the data of associated electrical appliance equipment before moving in, hotel management personnel can obtain the hotel electric equipment letter of user in advance
Breath, daily life information on services are the demand of user configuration personalization, improve the body-sensing sense of user in time；User only need to be individual's
Hotel electric facility information is set in the account of first cloud desktop APP, daily life information on services, checks authority information, and user is pre-
After determining hotel, hotel electric facility information, daily life information on services are voluntarily downloaded by hotel management personnel, is mentioned without repeating
For, simplify prior defined procedure, it is convenient and efficient, further increase the inhabitation experience sense of user.
Further, the cloud server is green pepper cloud desktop wisdom hotel guest room individuation service system.
Further, it is PC computer or smart phone or tablet computer that the user terminal, which is the user terminal,；It is described
The operating system of user terminal is Windows system, iOS system, android system.
Further, the hotel electric facility information includes: air-conditioner temperature, air conditioner wind speed, room humidity, illumination mould
Formula, Curtain switch, water heater temperature, ventilation switch, television channel, TV switch；When the daily life information on services includes: cleaning
Between, cleannes requirement, material requirements, food delivery preference period；It is described to check that authority information includes: to check content, check the time
Section checks verification information.
Further, described to check verification information are as follows: user identity card number or cell-phone number.Hotel management personnel take beyond the clouds
After finding the account of the first cloud desktop APP of user on business device, the identification card number or cell-phone number for inputting user can be checked
And download the hotel electric facility information of user, daily life information on services.
Further, the predetermined information includes: house type, house number of days, house number, moves in time, payment gold
Volume, order number；The identity information includes: ID card No., cell-phone number.
Further, the step S6 are as follows: hotel management personnel are registered in real time according to the predetermined information of user, are arranged
User's inhabitation room, and hotel electric facility information, predetermined information are sent to the central control system in user's inhabitation room, simultaneously will
Daily life information on services, predetermined information are sent to the responsible person in user's inhabitation room；The step S7 are as follows: central control system is according to hotel
Electrical equipment information, predetermined information set the electrical equipment information of the electrical equipment in inhabitation room before user moves in,
The responsible person in user's inhabitation room, according to daily life information on services, provides service before resident moves in and after moving in for user.Middle control
System is according to hotel electric facility information, the predetermined information received, before user moves in, sets in the lived room of user
Electrical equipment electrical equipment information, the responsible person in user's inhabitation room is in the daily life information on services for receiving user, predetermined
After information, enter user's inhabitation room in advance, according to the requirement of daily life information on services, carries out cleaning, goods and materials preparation in advance, and
After user moves in, room service is provided for user.
Further, the responsible person includes: cleanup crew, food delivery personnel, goods and materials assembly crewman.
Further, the electrical equipment includes: air-conditioning, TV, water heater, headlamp, curtain control equipment, ventilation control
Control equipment.
Using the above scheme, the present invention provides a kind of wisdom hotel guest room personalized service management system and method, user
The account for logging in the first cloud desktop APP on the subscriber terminal after establishing connection with cloud server, is arranged according to a Man's Demands
Hotel electric facility information, daily life information on services check authority information, and by the information set with the first cloud desktop APP's
Account is bound, and hotel management personnel log in the account of the second cloud desktop APP on local server, is built with cloud server
Vertical communication connection, after user's reserving hotel, hotel management personnel enter the interactive interface of cloud server offer, according to user
Subscription information, identity information, the account of automatic the first cloud desktop for searching user checks that permission is believed according to what user set
Breath, checks and downloads the hotel electric facility information of user, daily life information on services, and hotel management personnel are according to the first cloud of user
Subscription information, the identity information set in the account of desktop is completed to register in real time, arranges the inhabitation room of user properly, and by hotel
Electrical equipment information, predetermined information are sent to the central control system in user's inhabitation room, and central control system is set before user moves in
The data of associated electrical appliance equipment, hotel management personnel can obtain the hotel electric facility information of user, daily life information on services in advance,
In time it is the demand of user configuration personalization, improves the body-sensing sense of user；User only need to be in the account of the first personal cloud desktop APP
Hotel electric facility information, daily life information on services are set in number, checks authority information, behind the predetermined hotel of user, are managed by hotel
Reason personnel voluntarily download hotel electric facility information, daily life information on services, provide without repeating, and simplify prior defined procedure, side
Just quick, further increase the inhabitation experience sense of user.
Detailed description of the invention
Fig. 1 is structural block diagram of the invention；
Fig. 2 is flow diagram of the invention.
Wherein: user terminal 10, the first cloud desktop APP11, cloud server 20, local server 30, hotel management system
Unite the 31, second cloud desktop APP32, central control system 40.
Specific embodiment
Below in conjunction with the drawings and specific embodiments, the present invention is described in detail.
Please refer to Fig. 1-Fig. 2, the present invention provides a kind of wisdom hotel guest room personalized service management system and method, described
System includes: user terminal 10, cloud server 20, local server 30, at least one central control system 40, the user terminal
First cloud desktop APP11 is installed on 10, second cloud desktop APP32, hotel management system are installed on the local server 30
System 31, the user terminal 10 establish communication connection, the local service by the first cloud desktop APP11 and cloud server 20
Device 30 establishes communication connection, the local server 30 and middle control by the second cloud desktop APP32 and cloud server 20
System 40 establishes communication connection；It the described method comprises the following steps:
S1: user logs in the account of the first cloud desktop APP11, user terminal 10 and cloud server on user terminal 10
20 establish communication connection.
S2: user passes through on the interactive interface that server 20 provides beyond the clouds of user terminal 10, setting electrical equipment information,
Daily life information on services checks authority information, saves the electrical equipment information set, daily life information on services, checks authority information,
And it is bound with the account of the first cloud desktop APP11.
S3: hotel management personnel log in the account of the second cloud desktop APP32 on local server 30, with cloud server
20 establish communication connection.
S4: behind the predetermined hotel of user, predetermined information, identity information of the hotel management personnel according to user pass through local clothes
Device 30 be engaged in into cloud server 20, searches the account of the first cloud desktop APP11 of user.
S5: hotel management personnel check authority information according to set by user, into the first cloud desktop APP11 of user
Account checks and downloads the hotel electric facility information of user setting, daily life information on services.
S6: hotel management personnel are registered in real time according to predetermined information, the identity information of user, arrange user's residential houses
Between, hotel electric facility information, predetermined information are sent to the central control system in user's inhabitation room by Hospitality management system 31
40。
S7: central control system 40 sets residential houses according to hotel electric facility information, predetermined information before user moves in
The electrical equipment information of interior electrical equipment.
User logs in the account of the first cloud desktop APP11 on user terminal 10, after establishing connection with cloud server 20,
Hotel electric facility information, daily life information on services are set according to a Man's Demands, check authority information, and the information that will be set
It is bound with the account of the first cloud desktop APP11, hotel management personnel log in the second cloud desktop on local server 30
The account of APP32 establishes communication connection with cloud server 20, and after user's reserving hotel, hotel management personnel enter cloud
The interactive interface that server 20 provides, according to the subscription information of user, identity information, automatic the first cloud desktop for searching user
Account checks authority information according to what user set, checks and download the hotel electric facility information of user, daily life service letter
Breath, subscription information, the identity information that hotel management personnel set in the account according to the first cloud desktop of user are completed to step in real time
Note, arranges the inhabitation room of user properly, and hotel electric facility information, predetermined information are sent to the middle control in user's inhabitation room
System 40, central control system 40 set the data of associated electrical appliance equipment before user moves in, and hotel management personnel can obtain in advance
Hotel electric facility information, the daily life information on services of user is the demand of user configuration personalization, improves the body-sensing of user in time
Sense；User need to only set hotel electric facility information, daily life service letter in the account of the first personal cloud desktop APP11
It ceases, check authority information, behind the predetermined hotel of user, voluntarily download hotel electric facility information by hotel management personnel, daily life takes
Information of being engaged in simplifies prior defined procedure without repetition offer, convenient and efficient, further increases the inhabitation experience sense of user.
The cloud server 20 is green pepper cloud desktop wisdom hotel guest room individuation service system.
The user terminal 10 is that the user terminal 10 is PC computer or smart phone or tablet computer；The user is whole
The operating system at end 10 is Windows system, iOS system, android system.
The hotel electric facility information includes: that air-conditioner temperature, air conditioner wind speed, room humidity, light illumination mode, curtain are opened
Pass, water heater temperature, ventilation switch, television channel, TV switch；The daily life information on services includes: cleaning time, cleannes
It is required that, material requirements, food delivery preference period；It is described to check that authority information includes: to check content, check the period, check and test
Demonstrate,prove information.
It is described to check verification information are as follows: user identity card number or cell-phone number.Hotel management personnel are beyond the clouds on server 20
After finding the account of the first cloud desktop APP11 of user, the identification card number or cell-phone number for inputting user can check and under
Carry hotel electric facility information, the daily life information on services of user.
The predetermined information includes: house type, house number of days, house number, moves in time, Payment Amount, order number；
The identity information includes: ID card No., cell-phone number.
The step S6 are as follows: hotel management personnel are registered in real time according to the predetermined information of user, and user is arranged to live
Room, and hotel electric facility information, predetermined information are sent to the central control system 40 in user's inhabitation room, while daily life being taken
Business information, predetermined information are sent to the responsible person in user's inhabitation room；The step S7 are as follows: central control system 40 is according to hotel electric
Facility information, predetermined information set the electrical equipment information of the electrical equipment in inhabitation room, user before user moves in
The responsible person in inhabitation room, according to daily life information on services, provides service before resident moves in and after moving in for user.Central control system
40 set in the lived room of user before user moves according to the hotel electric facility information, the predetermined information that receive
The electrical equipment information of electrical equipment, the responsible person in user's inhabitation room is in the daily life information on services for receiving user, predetermined letter
After breath, in advance enter user's inhabitation room, according to daily life information on services requirement, carry out in advance cleaning, goods and materials prepare, and
After user moves in, room service is provided for user.
The responsible person includes: cleanup crew, food delivery personnel, goods and materials assembly crewman.
The electrical equipment includes: air-conditioning, TV, water heater, headlamp, curtain control equipment, ventilation control equipment.
In conclusion the present invention provides a kind of wisdom hotel guest room personalized service management system and method, user with
After establishing connection with cloud server, hotel is arranged according to a Man's Demands in the account that the first cloud desktop APP is logged in the terminal of family
Electrical equipment information, daily life information on services check authority information, and by the account of the information set and the first cloud desktop APP
It is bound, hotel management personnel log in the account of the second cloud desktop APP on local server, establish with cloud server logical
News connection, after user's reserving hotel, hotel management personnel enter the interactive interface of cloud server offer, according to the pre- of user
Information, identity information are ordered, the account of automatic the first cloud desktop for searching user checks authority information according to what user set,
Check and download the hotel electric facility information of user, daily life information on services, hotel management personnel are according to the first cloud table of user
Subscription information, the identity information set in the account in face is completed to register in real time, arranges the inhabitation room of user properly, and hotel is electric
Gas facility information, predetermined information are sent to the central control system in user's inhabitation room, and central control system sets phase before user moves in
The data of electrical equipment are closed, hotel management personnel can obtain the hotel electric facility information of user, daily life information on services in advance, and
When for user configuration personalization demand, improve the body-sensing sense of user；User only need to be in the account of the first personal cloud desktop APP
In set hotel electric facility information, daily life information on services, check authority information, behind the predetermined hotel of user, by hotel management
Personnel voluntarily download hotel electric facility information, daily life information on services, provide without repeating, and simplify prior defined procedure, convenient
Fast, the inhabitation experience sense of user is further increased.
The above is merely preferred embodiments of the present invention, be not intended to restrict the invention, it is all in spirit of the invention and
Made any modifications, equivalent replacements, and improvements etc., should all be included in the protection scope of the present invention within principle.
Claims (9)
1. a kind of wisdom hotel guest room personalized service management system and method, which is characterized in that the system comprises: user is whole
End, cloud server, local server, at least one central control system are equipped with the first cloud desktop APP on the user terminal,
Second cloud desktop APP, Hospitality management system are installed, the user terminal passes through the first cloud desktop on the local server
APP and cloud server establish communication connection, and the local server is built by the second cloud desktop APP with cloud server
Vertical communication connection, the local server and central control system establish communication connection；It the described method comprises the following steps:
S1: user logs in the account of the first cloud desktop APP on the subscriber terminal, and user terminal and cloud server are established communication and connected
It connects；
S2: user is by being arranged electrical equipment information, daily life service on the user terminal interactive interface that server provides beyond the clouds
Information checks authority information, saves the electrical equipment information set, daily life information on services, checks authority information, and with first
The account of cloud desktop APP is bound；
S3: hotel management personnel log in the account of the second cloud desktop APP on local server, establish and communicate with cloud server
Connection；
S4: behind the predetermined hotel of user, predetermined information, identity information of the hotel management personnel according to user pass through local server
Into cloud server, the account of the first cloud desktop APP of user is searched；
S5: hotel management personnel check authority information according to set by user, into the account of the first cloud desktop APP of user,
It checks and downloads the hotel electric facility information of user setting, daily life information on services；
S6: hotel management personnel are registered in real time according to predetermined information, the identity information of user, arrange user's inhabitation room,
Hotel electric facility information, predetermined information are sent to the central control system in user's inhabitation room by Hospitality management system；
S7: central control system is set in inhabitation room according to hotel electric facility information, predetermined information before user moves in
The electrical equipment information of electrical equipment.
2. a kind of wisdom hotel guest room personalized service management system according to claim 1 and method, which is characterized in that
The cloud server is green pepper cloud desktop wisdom hotel guest room individuation service system.
3. a kind of wisdom hotel guest room personalized service management system according to claim 1 and method, which is characterized in that
The user terminal is that the user terminal is PC computer or smart phone or tablet computer；The operating system of the user terminal
For Windows system, iOS system, android system.
4. a kind of wisdom hotel guest room personalized service management system according to claim 1 and method, which is characterized in that
The hotel electric facility information includes: air-conditioner temperature, air conditioner wind speed, room humidity, light illumination mode, Curtain switch, water heater
Water temperature, ventilation switch, television channel, TV switch；The daily life information on services includes: cleaning time, cleannes requirement, goods and materials
Demand, food delivery preference period；It is described to check that authority information includes: to check content, check the period, check verification information.
5. a kind of wisdom hotel guest room personalized service management system according to claim 1 and method, which is characterized in that
It is described to check verification information are as follows: user identity card number or cell-phone number.
6. a kind of wisdom hotel guest room personalized service management system according to claim 1 and method, which is characterized in that
The predetermined information includes: house type, house number of days, house number, moves in time, Payment Amount, order number；The identity
Information includes: ID card No., cell-phone number.
7. a kind of wisdom hotel guest room personalized service management system according to claim 1 and method, which is characterized in that
The step S6 are as follows: hotel management personnel are registered in real time according to the predetermined information of user, arrange user's inhabitation room, and will
Hotel electric facility information, predetermined information are sent to the central control system in user's inhabitation room, while by daily life information on services, predetermined
Information is sent to the responsible person in user's inhabitation room；The step S7 are as follows: central control system is according to hotel electric facility information, predetermined
Information, sets the electrical equipment information of the electrical equipment in inhabitation room before user moves in, and user's inhabitation room is born
People is blamed before resident moves in and after moving in, according to daily life information on services, provides service for user.
8. a kind of wisdom hotel guest room personalized service management system according to claim 7 and method, which is characterized in that
The responsible person includes: cleanup crew, food delivery personnel, goods and materials assembly crewman.
9. a kind of wisdom hotel guest room personalized service management system according to claim 1 and method, which is characterized in that
The electrical equipment includes: air-conditioning, TV, water heater, headlamp, curtain control equipment, ventilation control equipment.
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Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111443627A (en) * | 2020-02-24 | 2020-07-24 | 国网浙江省电力有限公司湖州供电公司 | Residential and residential power supply system and control method thereof |
| CN112218035A (en) * | 2020-10-28 | 2021-01-12 | 上海赛连信息科技有限公司 | Method and device for individually setting enterprise cloud conference room |
| CN113379570A (en) * | 2021-06-30 | 2021-09-10 | 广州市零空信息技术有限公司 | Hotel non-sense check-in personalized service management system and method |
| CN113902274A (en) * | 2021-09-27 | 2022-01-07 | 青岛海信智慧生活科技股份有限公司 | Smart hotel construction management and control method, device and equipment |
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| CN112218035A (en) * | 2020-10-28 | 2021-01-12 | 上海赛连信息科技有限公司 | Method and device for individually setting enterprise cloud conference room |
| CN112218035B (en) * | 2020-10-28 | 2024-02-02 | 上海赛连信息科技有限公司 | Method and device for personalized setting of enterprise cloud conference room |
| CN113379570A (en) * | 2021-06-30 | 2021-09-10 | 广州市零空信息技术有限公司 | Hotel non-sense check-in personalized service management system and method |
| CN113902274A (en) * | 2021-09-27 | 2022-01-07 | 青岛海信智慧生活科技股份有限公司 | Smart hotel construction management and control method, device and equipment |
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