CN110400155B - Vehicle service system and vehicle service recommendation method and system - Google Patents
Vehicle service system and vehicle service recommendation method and system Download PDFInfo
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Abstract
The invention discloses a recommendation method and a system for automobile service and a complete automobile service platform, wherein the recommendation method comprises the following steps: acquiring current position information of a vehicle after the vehicle breaks down; acquiring all automobile service shops within a preset distance from the vehicle according to the current position information; acquiring evaluation information of each automobile service store and a route of a vehicle to each automobile service store; generating a recommended service shop list according to the evaluation information of each automobile service shop, the route of the vehicle to each automobile service shop and a preset requirement; and sending the recommended service shop list to a vehicle-mounted display terminal for display. The recommendation method can accurately and quickly recommend the automobile service shop with better service quality to the user, is beneficial to quickly and effectively solving the vehicle fault, and improves the user experience.
Description
Technical Field
The invention relates to the technical field of vehicles, in particular to a recommendation method of automobile service, a recommendation system of automobile service and a whole automobile service system.
Background
When the vehicle breaks down, the position of the vehicle is not necessarily near the automobile service shop, so that the vehicle owner spends a long time searching the automobile service shop, and unpredictable loss is indirectly brought to the vehicle owner. In order to reduce the loss of the car owner, a corresponding car SRS (Service Recommended System) is currently introduced in the market.
In general, the existing SRS is obtained by comparing a current GPS (global positioning System) location uploaded by 3G (3 rd-Generation, 3rd Generation, etc.) with a location of a car service shop to find a car service shop in a short distance, and then recommending the car service shop to a car owner.
However, the above SRS has the following disadvantages:
1) If the vehicle owner is not familiar with the local geographical route, the planned route given by the SRS is not clear, or the real-time traffic condition is not considered when the route is planned, the vehicle owner takes a long time to arrive at the vehicle service shop;
2) When the SRS recommends the automobile service shop, the service level information of the automobile service shop is not considered, so that a vehicle owner may not enjoy the service matched with the price;
3) The vehicle needs to arrive at the car service shop to perform fault detection, which may consume too much time, resulting in poor user experience.
Disclosure of Invention
The present invention is directed to solving, at least to some extent, one of the technical problems in the related art. Therefore, the first purpose of the invention is to provide a recommendation method for automobile service, which can accurately and quickly recommend automobile service shops with better service quality to a user, is beneficial to quickly and effectively solving vehicle faults, and improves user experience.
The second purpose of the invention is to provide a vehicle service system.
The third purpose of the invention is to provide a recommendation system for automobile service.
A fourth object of the invention is to propose a non-transitory computer-readable storage medium.
In order to achieve the above object, an embodiment of a first aspect of the present invention provides a recommendation method for car services, including the following steps: acquiring current position information of a vehicle after the vehicle breaks down; acquiring all automobile service shops within a preset distance from the vehicle according to the current position information; acquiring evaluation information of each automobile service store and a route of the vehicle to each automobile service store; generating a recommended service store list according to the evaluation information of each automobile service store, the route of the vehicle to each automobile service store and preset requirements; and sending the recommended service shop list to a vehicle-mounted display terminal for display.
According to the automobile service recommendation method, after a vehicle breaks down, the current position information of the vehicle is acquired, all automobile service shops within a preset distance from the vehicle are acquired according to the current position information, the evaluation information of each automobile service shop and the route of the vehicle to each automobile service shop are further acquired, a recommended service shop list is generated according to the evaluation information of each automobile service shop, the route of the vehicle to each automobile service shop and preset requirements, and the recommended service shop list is sent to a vehicle-mounted display terminal to be displayed. The recommendation method can accurately and quickly recommend the automobile service shop with better service quality to the user, is beneficial to quickly and effectively solving the vehicle fault, and improves the user experience.
In order to achieve the above object, an embodiment of a second aspect of the present invention provides a vehicle service system, including: the system comprises a first acquisition module, a second acquisition module and a third acquisition module, wherein the first acquisition module is used for acquiring the current position information of a vehicle after the vehicle breaks down; the second acquisition module is used for acquiring all automobile service shops within a preset distance from the vehicle according to the current position information; the third acquisition module is used for acquiring evaluation information of each automobile service store and a route of the vehicle to each automobile service store; the first generation module is used for generating a recommended service shop list according to the evaluation information of each automobile service shop, the route of the vehicle to each automobile service shop and a preset requirement; and the first sending module is used for sending the recommended service shop list to a vehicle-mounted display terminal of the vehicle for display.
According to the vehicle service system, after a vehicle breaks down, the current position information of the vehicle is obtained through the first obtaining module, all vehicle service shops within a preset distance away from the vehicle are obtained through the second obtaining module according to the current position information, the evaluation information of each vehicle service shop and the route of the vehicle to each vehicle service shop are obtained through the third obtaining module, the recommended service shop list is generated through the first generating module according to the evaluation information of each vehicle service shop, the route of the vehicle to each vehicle service shop and preset requirements, and then the recommended service shop list is sent to the vehicle-mounted display terminal of the vehicle through the first sending module to be displayed. The vehicle service system can accurately and quickly recommend a vehicle service shop with better service quality to a user, is beneficial to quickly and effectively solving vehicle faults, and improves user experience.
In order to achieve the above object, a third aspect of the present invention provides a recommendation system for automotive services, including: the vehicle-mounted display terminal and the vehicle service system of the embodiment are used, wherein the vehicle service system is used for sending the recommended service shop list to the vehicle-mounted display terminal for displaying.
According to the recommendation system for the automobile service, the whole automobile service system can accurately and quickly recommend the automobile service shop with better service quality to the user, so that the vehicle fault can be quickly and effectively solved, and the user experience is improved.
To achieve the above object, a fourth aspect of the present invention provides a non-transitory computer-readable storage medium, on which a computer program is stored, the computer program, when being executed by a processor, implementing the recommendation method for automotive services described above.
According to the non-transitory computer-readable storage medium of the embodiment of the invention, when the program corresponding to the recommendation method of the automobile service, which is stored on the non-transitory computer-readable storage medium, is executed, the automobile service shop with better service quality can be accurately and quickly recommended to the user, so that the quick and effective solution of the vehicle fault is facilitated, and the user experience is improved.
Drawings
FIG. 1 is a flow diagram of a recommendation method for automotive services according to one embodiment of the invention;
FIG. 2 is a schematic diagram of a recommended service shop list according to one example of the invention;
FIG. 3 is a schematic illustration of a recommended service store list according to another embodiment of the present invention;
FIG. 4 is a flow chart of a method for recommending automotive services in accordance with an embodiment of the present invention;
FIG. 5 is a schematic structural diagram of a vehicle service system according to a first embodiment of the present invention;
fig. 6 is a schematic structural diagram of a vehicle service system according to a second embodiment of the invention;
fig. 7 is a schematic structural diagram of a vehicle service system according to a third embodiment of the invention;
fig. 8 is a schematic structural diagram of a vehicle service system according to a fourth embodiment of the invention;
fig. 9 is a schematic structural diagram of a vehicle service system according to a fifth embodiment of the invention;
fig. 10 is a schematic structural diagram of a full vehicle service system according to a sixth embodiment of the present invention;
FIG. 11 is a schematic diagram of a recommendation system for automotive services, in accordance with one embodiment of the present invention;
FIG. 12 is a schematic diagram of a recommendation system for automotive services according to another embodiment of the present invention;
fig. 13 is a schematic structural diagram of a recommendation system for car services according to an embodiment of the present invention.
Detailed Description
Reference will now be made in detail to the present invention, examples of which are illustrated in the accompanying drawings, wherein like reference numerals refer to the same or similar elements or elements having the same or similar functions throughout. The following description, with reference to the drawings, is exemplary in nature and is intended to be illustrative of the invention and is not to be construed as limiting the invention.
A recommendation method of a car service, a complete car service system, and a recommendation system of a car service according to embodiments of the present invention are described below with reference to the accompanying drawings.
Fig. 1 is a flowchart of a recommendation method for car services implemented according to the present invention.
As shown in fig. 1, the recommendation method for car services includes the following steps:
s101, acquiring current position information of the vehicle after the vehicle breaks down.
Specifically, a locator such as a GPS (Global positioning System) locator may be mounted on the vehicle, and a real-time Position of the vehicle may be acquired by the GPS locator. When a vehicle has a fault, such as an ABS (Antilock Brake System) fault, an airbag fault, an engine fault, etc., a corresponding trigger signal may be generated, and a vehicle server, such as a vehicle service System, may acquire current location information of the vehicle according to the trigger signal.
And S102, acquiring all automobile service shops within a preset distance from the vehicle according to the current position information.
The preset distance may be calibrated as required, for example, may be a value within a range of 5km to 30km, for example, 10km.
Specifically, the entire car service system may traverse all car service shops in a circular area with the vehicle as a center and a preset distance as a radius according to the current position information of the vehicle. The car Service store may be a car 4S (Sale, spare part, service, survey, sales, parts, after-sales Service, information feedback) store.
In one embodiment, the predetermined distance may be variable, for example, the predetermined distance may include a predetermined distance 1, a predetermined distance 2, and a predetermined distance 3, wherein the predetermined distance 1 < the predetermined distance 2 < the predetermined distance 3. The whole vehicle service system can traverse by a preset distance 1, and if the vehicle service shop cannot be traversed in the area corresponding to the distance, the vehicle service shop is further traversed by a preset distance 2, and so on.
Alternatively, after the traversal is completed, all the acquired service stores can be displayed on the vehicle-mounted display terminal, such as a specific icon (different from the icon of the vehicle service store) such as a solid green triangle to mark all the traversed vehicle service stores on the vehicle-mounted display terminal, and a specific icon (different from the icon of the vehicle service store) such as a solid red circle to mark the current position of the vehicle for the user to view. If the vehicle-mounted service system traverses to a small number of vehicle service shops such as 1 and 2 at the preset distance 2 and the user is not satisfied with the result, the user can send a corresponding control instruction through the vehicle-mounted display terminal so that the whole vehicle service system continues to traverse at the preset distance 3.
S103, obtaining the evaluation information of each automobile service store and the route of the vehicle to each automobile service store.
Specifically, after the automobile service stores are obtained, the vehicle service system can further obtain evaluation information of each automobile service store, such as a score of 1-5 points, wherein 1 point is the worst and 5 points are full, and meanwhile, a route for the vehicle to reach each automobile service store can also be obtained. It should be understood that the routes for the vehicle to reach the car service stores are not unique, for example, 4 car service stores are acquired, 1# to 4# stores respectively, there are 3 routes for the vehicle to reach 1# store, 2 routes for the vehicle to reach 2# store, 4 routes for the vehicle to reach 3# store, and 2 routes for the vehicle to reach 4# store.
And S104, generating a recommended service store list according to the evaluation information of each automobile service store, the route of the vehicle to each automobile service store and a preset requirement.
The preset requirements comprise one or more of short distance, high speed, less charge, less traffic light waiting cost, less blocking cost, car service shop price in a preset interval and high score. In this embodiment, the entire vehicle service system includes a map service system (such as a high-grade map and a Baidu map), and the map service end is configured to provide a search interface, a route planning interface, and a road condition query interface, so as to facilitate destination search, destination route planning, road conditions of a planned route, and the like.
Specifically, a User-Demand Path Service-Quality of Service Matching Algorithm (UPQM) may be used to generate the recommended Service store list.
Specifically, as shown in fig. 2, a user may customize a preset requirement involved in the UPQM algorithm through a vehicle-mounted display terminal or a mobile terminal, and send the preset requirement to a vehicle service system, and the vehicle service system stores the preset requirement for use in recommendation and screening.
When the preset requirements include low traffic light waiting cost, low blocking cost, low charging and high grade, the selection coefficient CH of the j route from the vehicle to the ith automobile service shop can be calculated according to the following formula (1) ij ；；
Wherein, CL ij Total traffic light waiting cost, CB, for the vehicle to the jth route of the ith car service shop ij For the blocking cost, CT, of the vehicle to the jth route of the ith car service shop ij Total charge for the vehicle to the jth route of the ith car service shop, SE i For the score of the ith car service shop, i =1,2,K, n, j =1,2,K, m, n ≧ 1, m ≧ 1. Alternatively, SE i The value of (b) may range from 1.0 to 5.0.
In the implementation ofIn an example, CB can be calculated by the following formula (2) ij ：
Wherein S is ij For the total distance traveled by the vehicle to the jth route of the ith car service shop,
as a factor of influence of the congestion on the rate of travel of the vehicle, B ij The blocking coefficient of the jth route from the vehicle to the ith automobile service shop is 0-1,CB 0 For the cost of congestion in a completely unblocked state of the route, SB ij For the blocking distance, SB, of the vehicle to the jth route of the ith car service shop ij The value is 0 to S ij . Alternatively, B ij 0 is taken to represent unblocked, B ij Taking 1 represents a complete occlusion.
It should be understood that let L be ijk Waiting costs, CL, for the k traffic light of the j route from the vehicle to the i car service shop ijk The total waiting cost of the traffic light for the j route from the vehicle to the ith automobile service shop is
Let T ijo For tolling vehicles to the o-th toll station of the j-th route of the i-th car service shop, CT ijo For the total charge of the vehicle to the jth route of the ith car service shop, then
Wherein k =1,2,K, y,o =1,2,K, z, y ≧ 0, m ≧ 0.
Thus, the following formula (3) can be obtained:
further, can be based on CL ij Generating recommendation service storesAnd (4) listing.
Specifically, all CL calculated can be compared ij And sorting the sizes, and selecting the first X sorted recommended service stores to generate a recommended service store list, wherein the value of X can be calibrated as required, such as X =2, X =3, and the like. Alternatively, the recommended service store list may be as shown in fig. 3 and 4.
When only one car service shop is traversed, the car service shop can be recommended directly, or the vehicle-mounted display terminal prompts the user whether to expand the range of traversal.
And S105, transmitting the recommended service shop list to the vehicle-mounted display terminal for display.
The recommended service store list can include names of recommended automobile service stores, and the names can be displayed on the display terminal in a table form, so that the user can view the selection.
Specifically, in the process of starting or driving of the vehicle, if the vehicle-mounted central control system detects that the vehicle has a fault, trigger information is generated, the vehicle service system is triggered to acquire current position information of the vehicle, all the vehicle service shops within a preset distance from the vehicle are further acquired according to the current position information, evaluation information of each vehicle service shop and a route of the vehicle to each vehicle service shop are acquired, a recommended service shop list is generated according to the evaluation information of each vehicle service shop, the route of the vehicle to each vehicle service shop and a preset requirement, and the recommended service shop list is sent to the vehicle-mounted display terminal to be displayed.
Therefore, the automobile service shop with better service quality is accurately and quickly recommended to the user, the vehicle fault is quickly and effectively solved, and the user experience is improved.
Further, in some embodiments of the present invention, after the vehicle-mounted display terminal displays the recommended service store list, the user may input a selection instruction through the vehicle-mounted display terminal to select one of the vehicle service stores and a route to the vehicle service store, so that the vehicle service system may receive the selection instruction of the user, generate corresponding request information according to the selection instruction, and send the request information to a corresponding vehicle service store platform, so that the vehicle service store personnel know that a vehicle will come for maintenance before and prepare in advance.
When the vehicle is an unmanned vehicle, the service shop corresponding to the number 1 may be defaulted as the selected service shop, and the corresponding request information may be generated.
Specifically, as shown in fig. 3, the recommended service store list includes 2 car service stores, and each car service store has a route. The display screen of the vehicle-mounted display terminal can be a touch screen, and a user can select one recommended service shop from a recommended service shop list through touch operation, for example, touch any area where the serial number 1 in fig. 3 is located and select the # 1 shop and the corresponding route thereof, and correspondingly generate corresponding request information, so that the vehicle service system can send the request information to the vehicle service shop platform corresponding to the # 1 shop, and the # 1 shop personnel can know that a vehicle will come for maintenance by viewing the system information, or the system sends prompt information so that the # 1 shop personnel know that a vehicle will come for maintenance.
Alternatively, after the user selects the 1# shop by touch, the display interface of the in-vehicle display terminal may also transition to a map interface and pop up to select the 1# shop pop-up window, and the user may confirm whether to select the 1# shop according to the location of the 1# shop, for example, if the 1# shop is in the same direction as the destination where the vehicle arrives, the shop is selected, and if the 1# shop is in the opposite direction, the shop is reselected. Optionally, the recommended service shop list may also display the addresses of the car service shops for the user to select.
In an embodiment of the present invention, when a price interval is not considered in the UPQM algorithm, or the user cannot know the time length, the distance, and the like of the vehicle reaching the corresponding car service shop corresponding to each piece of recommendation information in the recommendation list, the user may touch any one of the price interval (default value is low-priority), the time length (default time length is low-priority), and the distance (default distance is short-priority) shown in fig. 3 and 4 to select the corresponding car service shop and the recommendation route reaching the corresponding car service shop.
It should be noted that, in order to reduce the influence on the travel of the vehicle to the destination, a specific sector area, such as a sector area having a vehicle-form direction as an angular bisector, a central angle as a preset angle, for example, 120 °, and a preset distance as a radius, may be selected during the traversal of the car service shop in the area around the vehicle. At this time, the user may directly touch the selection key without confirming again.
In some implementations of the invention, after receiving the selection instruction, the vehicle is also controlled to activate a navigation function for the user to drive the vehicle according to the selected route. It should be understood that, for the unmanned vehicle, at this time, the vehicle may be directly controlled to travel according to the route corresponding to the recommended serial number 1.
For example, as shown in fig. 3, X =2, the recommended service store list includes 2 car service stores (1 # store and 2# store), the route of the vehicle to the 1# store includes 3 (line 1, line 2, and line 3), the route of the vehicle to the 2# store includes 2 (line 4 and line 5), and the recommendation coefficients are ranked such that 1# store line 3 > 2# store line 5 > 1# store line 1 > 1# store line 2 > 2# store line 4, so the recommended service store list shows 1# store line 3 and 2# store line 5. As shown in fig. 4, X =3, the recommended service store list includes 2 car service stores (1 # store and 2# store), the route from the vehicle to the 1# store includes 3 (line 1, line 2, and line 3), the route from the vehicle to the 2# store includes 2 (line 4 and line 5), and the recommendation coefficients are sorted such that 1# store line 3 > 2# store line 5 > 1# store line 1 > 1# store line 2 > 2# store line 4, so the recommended service store list shows 1# store line 3, 2# store line 5, and 1# store line 1.
In some embodiments of the invention, after the vehicle has a fault, corresponding fault information can be acquired. Further, the request information is sent to the corresponding automobile service shop platform, and meanwhile, the fault information is also sent to the corresponding automobile service shop platform, so that related maintenance technicians can be reserved, the automobile service shop personnel can prepare related tools for the fault information, and the like, and time consumption in the fault detection stage is avoided.
In the embodiment, after the fault information is acquired, the fault information is further sent to a vehicle-mounted display terminal of the vehicle and/or a mobile terminal of a vehicle owner so as to remind a user or the vehicle owner of knowing the fault condition. Optionally, after the user or the vehicle owner receives the fault information, an instruction may be input through the vehicle-mounted display terminal or the mobile terminal of the vehicle owner, and the entire vehicle service system may perform service recommendation according to the instruction, for example, the fault information may be displayed on the vehicle-mounted display terminal or the mobile terminal of the vehicle owner in a pop-up window manner, and the pop-up window is provided with a selection key "yes" or "no", if the selection "yes", the entire vehicle service system performs service recommendation, and if the selection "no", the fault information is ignored, and the entire vehicle service system does not operate until the fault information is obtained again (the fault information may be distinguished from the previously ignored fault information).
It should be understood that both the vehicle-mounted display terminal of the vehicle and the mobile terminal of the owner of the vehicle may be clients that are bound to the vehicle in advance. Certainly, the external client bound to the vehicle is not limited to the mobile terminal of the vehicle owner, and may be other external devices, such as a tablet computer and a notebook computer of the vehicle owner.
In order to facilitate the car service shop personnel to better grasp the time, the current position of the vehicle can also be transmitted to the car service shop platform at the same time as the request information is transmitted.
In some embodiments of the present invention, the request information may include identity information of the vehicle, and after the vehicle arrives at the selected car service shop, the car service shop personnel may confirm the identity information of the vehicle through the car service shop platform, that is, the car service shop personnel may confirm whether the vehicle has arrived, at this time, the entire car service system may receive the confirmation result sent by the car service shop platform. For example, if it is confirmed that the vehicle has arrived, the entire vehicle service system may cause the display state on the platform of the vehicle service shop to be changed from the reservation state to the maintenance state.
Further, after the fault processing is completed, the personnel of the automobile service shop can carry out fault repairing verification through the platform of the automobile service shop, the whole automobile service system receives the fault repairing verification to generate order information, and the order information is sent to the vehicle-mounted display terminal to be displayed and/or the mobile terminal of the owner to be displayed, so that the purchase transaction can be carried out. Optionally, the user may pay through the in-vehicle display terminal and/or the mobile terminal of the owner of the vehicle.
For example, after fault handling is complete, the display status on the car service platform may be changed from a maintenance status to in-transaction, and when the user pays, the display status may be changed to service complete.
Further, after the purchase transaction is successful, the user can evaluate the transaction through the vehicle-mounted display terminal and/or the mobile terminal of the vehicle owner, and then the vehicle service system can receive evaluation information of the user and push the evaluation information to the vehicle service shop platform. It should be understood that after the user purchase order is completed, the user can voluntarily give the corresponding evaluation, and of course, privacy protection should be taken during evaluation to prevent the user from unnecessary harassment and malicious evaluation should be avoided. Alternatively, if the user gives no rating, a good rating is defaulted, such as 5 points.
The evaluation information at least comprises a score, and also can comprise character evaluation input by a user, and also can be specific evaluation item selection, such as evaluation items of high and low service quality, whether the price meets the self requirement, route conditions, whether the app intelligent service recommendation system can correctly recommend a service shop, and the like.
It should be noted that the display function and the operation function on the vehicle-mounted display terminal, the vehicle owner's mobile terminal and the vehicle service platform can be implemented by an Application installed on the corresponding terminal, such as a buyer APP (Application) installed on the vehicle-mounted display terminal and the vehicle owner's mobile terminal, and a seller APP installed on a service device (e.g., desktop, laptop, smartphone login) of a vehicle service shop.
The following describes a recommendation method of an automobile service according to an embodiment of the present invention with reference to fig. 5 for ease of understanding. As shown in fig. 5, the recommendation method for car services includes the following steps:
s201, after the vehicle breaks down, obtaining fault information and current position information of the vehicle.
S2202, the vehicle fault information is pushed to a vehicle-mounted display terminal and/or a mobile terminal of a vehicle owner to inform a user.
S203, calling a map service API (Application Programming Interface) to acquire the automobile service shops within a preset distance from the vehicle.
S204, obtaining the evaluation information of each automobile service shop and the route of the vehicle to each automobile service shop.
And S205, screening out a vehicle service shop and a route list meeting the requirements according to a UPQM algorithm by combining the user requirements, route planning and evaluation information, and sending the list to a vehicle-mounted display terminal for displaying.
S206, the user generates corresponding request information through the automobile service shop and the route thereof selected by the vehicle-mounted display terminal, sends the request information and the fault information to the automobile service shop platform, and controls the navigation function to be opened.
And S207, the user drives to the selected automobile service shop according to the navigation route.
And S208, after the vehicle arrives at the automobile service shop, the personnel of the automobile service shop confirms the relevant information and then performs corresponding service.
And S209, after fault processing, the automobile service shop platform uploads data to perform fault repairing verification.
And S210, generating order information after verification is completed, and purchasing an order at an App end (such as a vehicle-mounted display terminal App and a mobile terminal App of a vehicle owner) by a user according to the order information.
And S211, evaluating the service at the app end by the user.
And S212, storing the evaluation information and pushing the evaluation information to the automobile service shop platform.
And S213, the platform of the automobile service shop receives the evaluation, stores and analyzes the evaluation, and if the evaluation is insufficient, makes corresponding correction.
In conclusion, the method for recommending the automobile service can match the user requirement-route live situation-automobile service shop service level as much as possible, so that the automobile service shop with better service quality can be accurately and quickly recommended to the user, and meanwhile, the fault information is informed to the automobile service shop, so that the time consumption in the stage of detecting the fault is avoided; the user can voluntarily evaluate the service stores after consuming, the service level of the service stores is promoted to a certain extent, and the user can conveniently know the service conditions of the automobile service stores on the internet, so that the user can make a selection more favorable for the user.
Fig. 6 is a schematic structural diagram of a vehicle service system according to an embodiment of the invention.
As shown in fig. 6, the entire vehicle service system 100 includes: a first obtaining module 101, a second obtaining module 102, a third obtaining module 103, a first generating module 104 and a first sending module 105.
The first obtaining module 101 is configured to obtain current position information of a vehicle after the vehicle has a fault; the second obtaining module 102 is configured to obtain all automobile service shops within a preset distance from the vehicle according to the current position information; the third acquisition module 103 is used for acquiring the evaluation information of each automobile service store and a route of the vehicle to each automobile service store; the first generation module 104 is used for generating a recommended service shop list according to the evaluation information of each automobile service shop, the route of the vehicle to each automobile service shop and preset requirements; the first sending module 105 is used for sending the recommended service shop list to the vehicle-mounted display terminal of the vehicle for display.
In some embodiments of the invention, the preset requirements include one or more of short distance priority, high speed priority, low charge priority, low traffic light waiting cost priority, and car service shop prices within a preset interval.
Specifically, the first generation module 104 calculates the selection coefficient CH of the jth route from the vehicle to the ith car service shop according to the following formula (1) ij And according to CH ij A list of recommended service stores is generated.
Wherein, CL is ij Total waiting cost, CB, for traffic lights for the jth route from the vehicle to the ith car service shop ij Cost of congestion for the vehicle to the jth route of the ith car service shop, CT ij Total charge for the j-th route of the vehicle to the i-th car service shop, SE i For the score of the ith car service shop, i =1,2,K, n, j =1,2,K, m, n ≧ 1, m ≧ 1.
Alternatively, the first generation module 104 may calculate CB according to the following formula (2) ij ：
Wherein S is ij For the total distance traveled by the vehicle to the jth route of the ith car service shop,
for the coefficient of influence of the congestion on the rate of travel of the vehicle, B ij The blocking coefficient of the jth route from the vehicle to the ith automobile service shop is 0-1,CB 0 For the cost of blocking in the completely unblocked state of the route, SB ij For the blocking distance, SB, of the vehicle to the jth route of the ith car service shop ij Value of 0 to S ij 。
Further, in some embodiments of the present invention, as shown in fig. 7, the entire car service system 100 further includes: a fourth obtaining module 106, a first receiving module 107, a second generating module 108, and a second sending module 109.
The fourth obtaining module 106 is configured to obtain corresponding fault information after the vehicle has a fault; the first receiving module 107 is used for receiving a selection instruction of a user through the vehicle-mounted display terminal so as to select a corresponding automobile service store and a route for reaching the automobile service store; the second generating module 108 is configured to generate corresponding request information according to the selection instruction; the second sending module 109 is configured to send the request information and the fault information to the corresponding car service shop platform.
In this embodiment, after the fourth obtaining module 106 obtains the fault information, the first sending module 105 further sends the fault information to the vehicle-mounted display terminal and/or the mobile terminal of the vehicle owner.
Further, as shown in fig. 8, the entire vehicle service system 100 further includes a control module 110, and the control module 110 is configured to control the vehicle to start a navigation function after the first receiving module receives the selection instruction, so that the user drives the vehicle according to the selected route.
In some embodiments of the present invention, the request information may include identity information of the vehicle, where, as shown in fig. 9, the entire vehicle service system 100 may further include a second receiving module 111. The second receiving module 111 is configured to receive result information after the vehicle arrives at the selected car service shop and the identity information of the vehicle is confirmed, which is sent by the car service shop platform, and receive the fault repairing verification sent by the car service shop platform after the fault processing is completed, so as to generate order information.
In this embodiment, the first sending module 105 also sends the order information to the in-vehicle display terminal display and/or the owner's mobile terminal display for the purchase transaction.
Further, as shown in fig. 10, the entire vehicle service system 100 further includes a third receiving module 112, where the third receiving module 112 is configured to receive the evaluation information of the user sent by the vehicle-mounted display terminal and/or the mobile terminal of the vehicle owner after the purchase transaction is successful.
In this embodiment, the second sending module 109 also pushes the evaluation information to the corresponding car service shop platform.
It should be noted that, for other specific embodiments of the vehicle service system according to the embodiment of the present invention, reference may be made to the specific embodiment of the method for recommending vehicle service according to the above embodiment of the present invention, and details are not described herein for reducing redundancy.
According to the vehicle service system provided by the embodiment of the invention, the vehicle service shop with better service quality can be accurately and quickly recommended to the user, the vehicle fault can be quickly and effectively solved, and the user experience is improved.
Fig. 11 is a schematic structural diagram of a recommendation system for automotive services according to an embodiment of the present invention.
As shown in fig. 11, the recommendation system 1000 for car services includes the in-vehicle display terminal 200 and the car-as-a-whole service system 100 of the above embodiment.
In some embodiments of the present invention, as shown in fig. 12, the recommendation system for automotive services 1000 may further include an automotive service store platform 300.
The entire vehicle service system 100 is further configured to receive a selection instruction sent by the vehicle-mounted display terminal 200 to select a vehicle service store and a route to the vehicle service store from the recommended service store list, generate request information according to the selection instruction, and send the request information and the acquired fault information of the vehicle to the corresponding vehicle service store platform 300.
Further, as shown in fig. 13, the recommendation system 1000 for car services may further include a mobile terminal 400 of the car owner.
The entire vehicle service system 100 is further configured to send the acquired fault information of the vehicle to the vehicle owner's mobile terminal 400, and receive evaluation information sent by the vehicle owner's mobile terminal 400.
It should be noted that, for other specific embodiments of the system for recommending automobile services according to the embodiment of the present invention, reference may be made to the specific embodiment of the method for recommending automobile services according to the embodiment of the present invention, and details are not described herein for reducing redundancy.
According to the recommendation system for the automobile service, provided by the embodiment of the invention, the automobile service shop with better service quality can be accurately and quickly recommended to the user through the whole automobile service system, so that the vehicle fault can be quickly and effectively solved, and the user experience is improved.
To achieve the above object, the present invention further provides a non-transitory computer-readable storage medium having a computer program stored thereon, where the computer program is executed by a processor to implement the above recommendation method for car services.
According to the non-transitory computer-readable storage medium of the embodiment of the invention, when the program corresponding to the recommendation method of the automobile service, which is stored in the non-transitory computer-readable storage medium, is executed, the automobile service shop with better service quality can be accurately and quickly recommended to a user, so that the quick and effective solution of vehicle faults is facilitated, and the user experience is improved.
In the description of the present invention, it is to be understood that the terms "central," "longitudinal," "lateral," "length," "width," "thickness," "upper," "lower," "front," "rear," "left," "right," "vertical," "horizontal," "top," "bottom," "inner," "outer," "clockwise," "counterclockwise," "axial," "radial," "circumferential," and the like are used in the orientations and positional relationships indicated in the drawings for convenience in describing the invention and to simplify the description, but are not intended to indicate or imply that the device or element so referred to must have a particular orientation, be constructed in a particular orientation, and be operated in a particular manner, and are not to be construed as limiting the invention.
Furthermore, the terms "first", "second" and "first" are used for descriptive purposes only and are not to be construed as indicating or implying relative importance or implicitly indicating the number of technical features indicated. Thus, a feature defined as "first" or "second" may explicitly or implicitly include at least one such feature. In the description of the present invention, "a plurality" means at least two, e.g., two, three, etc., unless specifically limited otherwise.
In the present invention, unless otherwise explicitly stated or limited, the terms "mounted," "connected," "fixed," and the like are to be construed broadly, e.g., as being permanently connected, detachably connected, or integral; can be mechanically or electrically connected; they may be directly connected or indirectly connected through intervening media, or they may be connected internally or in any other suitable relationship, unless expressly stated otherwise. The specific meanings of the above terms in the present invention can be understood by those skilled in the art according to specific situations.
In the present invention, unless expressly stated or limited otherwise, the first feature "on" or "under" the second feature may be directly contacting the second feature or the first and second features may be indirectly contacting each other through intervening media. Also, a first feature "on," "above," and "over" a second feature may be directly on or obliquely above the second feature, or simply mean that the first feature is at a higher level than the second feature. A first feature being "under," "below," and "beneath" a second feature may be directly under or obliquely under the first feature, or may simply mean that the first feature is at a lesser elevation than the second feature.
In the description herein, references to the terms "a", "an", "some", "an example", "a specific example", or "some examples" etc. mean that a particular feature, structure, material, or characteristic described in connection with the or example is included in at least one or example of the invention. In this specification, the schematic representations of the terms used above are not necessarily intended to be the same or exemplary. Furthermore, the particular features, structures, materials, or characteristics described may be combined in any one or more or examples as appropriate. Moreover, various combinations and combinations of the features described in this specification, and in various other embodiments, can be combined or combined by one skilled in the art without conflicting therewith.
While the invention has been shown and described above, it will be understood that the foregoing is illustrative and not to be construed as limiting of the present invention, and that changes, modifications, substitutions and alterations can be made hereto by those of ordinary skill in the art without departing from the scope of the present invention.
Claims (18)
1. A recommendation method for automobile service is characterized by comprising the following steps:
acquiring current position information of a vehicle after the vehicle breaks down;
acquiring all automobile service shops within a preset distance from the vehicle according to the current position information;
acquiring evaluation information of each automobile service store and a route of the vehicle to each automobile service store;
generating a recommended service store list according to the evaluation information of each automobile service store, the route of the vehicle to each automobile service store and preset requirements;
sending the recommended service shop list to a vehicle-mounted display terminal for display;
the preset requirements comprise one or more of short distance, high speed, less charge, less traffic light waiting cost, less blocking cost, the price of an automobile service shop in a preset interval and high grade;
the generating of the recommended service shop list according to the evaluation information of each automobile service shop, the route of the vehicle to each automobile service shop and the preset requirement comprises the following steps:
calculating a selection coefficient CH of the j route from the vehicle to the ith automobile service shop according to the following formula ij ；
Wherein, CL ij Total waiting costs, CB, for said vehicle to the jth route of the ith car service shop ij For a blocking cost, CT, of the vehicle to the jth route of the ith car service shop ij Total charge for the jth route of the vehicle to the ith car service shop, SE i For the score of the ith car service shop, i =1,2,K, n, j =1,2,K, m, n ≧ 1, m ≧ 1; and
according to CH ij And generating the recommended service store list.
2. The recommendation method for automotive services according to claim 1, wherein after the vehicle has failed, corresponding failure information is also obtained, said method further comprising:
receiving a selection instruction of a user sent by the vehicle-mounted display terminal, wherein the selection instruction is used for selecting a car service shop and a route for reaching the car service shop from the recommended service shop list;
and generating corresponding request information according to the selection instruction, and sending the request information and the fault information to a corresponding automobile service shop platform.
3. The recommendation method for automotive service according to claim 2, characterized in that after receiving said selection instruction, said vehicle is further controlled to start a navigation function so that said user drives said vehicle according to a selected route.
4. A recommendation method for automotive services according to claim 1, characterised by the fact that it is carried out by means such asCalculating CB by the following formula ij ：
Wherein S is ij For the total distance traveled by the vehicle to the jth route of the ith car service shop,
for the coefficient of influence of congestion on the rate of travel of the vehicle, B ij The blocking coefficient of the jth route from the vehicle to the ith automobile service shop is in the range of 0-1,CB 0 For the cost of congestion in a completely unblocked state of the route, SB ij For the blocking distance of the vehicle to the jth route of the ith car service shop, SB ij Value of 0 to S ij 。
5. The recommendation method for automobile service according to claim 1, wherein after the fault information is acquired, the fault information is further sent to the vehicle-mounted display terminal and/or the mobile terminal of the owner.
6. The recommendation method for automotive services of claim 2, wherein the request information includes identity information of the vehicle, the method further comprising:
after the vehicle arrives at the selected automobile service shop, receiving result information which is sent by the automobile service shop platform and used for confirming the identity information of the vehicle; and
and after the fault processing is finished, receiving fault repairing verification sent by the automobile service shop platform to generate order information, and sending the order information to the vehicle-mounted display terminal for display and/or the mobile terminal of the automobile owner for display so as to carry out purchase transaction.
7. The recommendation method for automobile service according to claim 6, further comprising receiving evaluation information of the user sent by the vehicle-mounted display terminal and/or the mobile terminal of the vehicle owner after the purchase transaction is successful, and pushing the evaluation information to the platform of the automobile service shop.
8. A vehicle service system, comprising:
the system comprises a first acquisition module, a second acquisition module and a third acquisition module, wherein the first acquisition module is used for acquiring current position information of a vehicle after the vehicle breaks down;
the second acquisition module is used for acquiring all automobile service shops within a preset distance from the vehicle according to the current position information;
the third acquisition module is used for acquiring the evaluation information of each automobile service store and a route of the vehicle to each automobile service store;
the first generation module is used for generating a recommended service store list according to the evaluation information of each automobile service store, the route of the vehicle to each automobile service store and preset requirements;
the first sending module is used for sending the recommended service shop list to a vehicle-mounted display terminal of the vehicle for display;
the preset requirements comprise one or more of short distance priority, high speed priority, low charging priority, low traffic light waiting cost priority and car service shop price in a preset interval;
the first generation module is specifically configured to:
calculating a selection coefficient CH of the j route from the vehicle to the ith automobile service shop according to the following formula ij ；
Wherein, CL is ij Total waiting costs, CB, for said vehicle to the jth route of the ith car service shop ij For a blocking cost, CT, of the vehicle to the jth route of the ith car service shop ij A total charge for the vehicle to the jth route of the ith car service shop,SE i for the score of the ith car service shop, i =1,2,K, n, j =1,2,K, m, n ≧ 1, m ≧ 1; and
according to CH ij And generating the recommended service store list.
9. The vehicle service system of claim 8, further comprising:
the fourth acquisition module is used for acquiring corresponding fault information after the vehicle breaks down;
the first receiving module is used for receiving a selection instruction of a user through the vehicle-mounted display terminal so as to select a corresponding automobile service store and a route reaching the automobile service store from the recommended service store list;
the second generation module is used for generating corresponding request information according to the selection instruction;
and the second sending module is used for sending the request information and the fault information to a corresponding automobile service shop platform.
10. The full car service system of claim 9, further comprising:
and the control module is used for controlling the vehicle to start a navigation function after the first receiving module receives the selection instruction, so that the user can drive the vehicle according to the selected route.
11. The vehicle service system of claim 8, wherein the first generation module calculates CB according to the following formula ij ：
Wherein S is ij For the total distance traveled by the vehicle to the jth route of the ith car service shop,
for the coefficient of influence of congestion on the rate of travel of the vehicle, B ij The blocking coefficient of the jth route from the vehicle to the ith automobile service shop is in the range of 0-1,CB 0 For the cost of blocking in the completely unblocked state of the route, SB ij Block distance, SB, for the vehicle to the jth route of the ith car service shop ij Value of 0 to S ij 。
12. The vehicle service system according to claim 9, wherein after the fourth obtaining module obtains the fault information, the first sending module further sends the fault information to the vehicle-mounted display terminal and/or a mobile terminal of a vehicle owner.
13. The vehicle service system according to claim 9, wherein the request message includes an identification of the vehicle, and wherein the vehicle service system further includes:
the second receiving module is used for receiving result information which is sent by the automobile service shop platform and used for confirming the identity information of the vehicle after the vehicle arrives at the selected automobile service shop, and receiving fault repairing verification sent by the automobile service shop platform after fault processing is completed so as to generate order information;
the first sending module further sends the order information to the vehicle-mounted display terminal for display and/or a mobile terminal of a vehicle owner for display so as to carry out purchase transaction.
14. The vehicle service system of claim 13, further comprising:
the third receiving module is used for receiving the evaluation information of the user sent by the vehicle-mounted display terminal and/or the mobile terminal of the vehicle owner after the purchase transaction is successful;
the second sending module also pushes the evaluation information to a corresponding automobile service shop platform.
15. A recommendation system for automotive services, comprising:
a vehicle-mounted display terminal;
the full car service system of any one of claims 8-14;
the whole vehicle service system is used for sending the recommended service shop list to the vehicle-mounted display terminal for displaying.
16. The recommendation system for automobile services according to claim 15, further comprising an automobile service shop platform, wherein the entire automobile service system is further configured to receive a selection instruction sent by the on-board display terminal to select an automobile service shop and a route to the automobile service shop from the recommendation service shop list, generate request information according to the selection instruction, and send the request information and the acquired fault information of the vehicle to the corresponding automobile service shop platform.
17. The recommendation system for automobile service according to claim 15 or 16, further comprising a mobile terminal of an owner, wherein the entire automobile service system is further configured to send the acquired fault information of the vehicle to the mobile terminal of the owner and receive the evaluation information sent by the mobile terminal of the owner.
18. A non-transitory computer-readable storage medium having stored thereon a computer program, wherein the computer program, when executed by a processor, implements the recommendation method for automotive services according to any one of claims 1-7.
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| CN113094120A (en) * | 2021-04-29 | 2021-07-09 | 支付宝(杭州)信息技术有限公司 | Event processing method and device |
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| US7221287B2 (en) * | 2002-03-05 | 2007-05-22 | Triangle Software Llc | Three-dimensional traffic report |
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