CN110390531B - Relation precipitation method, equipment and system based on instant messaging - Google Patents
Relation precipitation method, equipment and system based on instant messaging Download PDFInfo
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- CN110390531B CN110390531B CN201810343018.XA CN201810343018A CN110390531B CN 110390531 B CN110390531 B CN 110390531B CN 201810343018 A CN201810343018 A CN 201810343018A CN 110390531 B CN110390531 B CN 110390531B
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Abstract
The application provides a relationship precipitation method based on instant messaging, an instant messaging client, an instant messaging customer service end, an instant messaging system, computing equipment and a computer readable storage medium, and relates to the technical field of data processing. The relation precipitation method based on instant messaging is applied to a client and comprises the following steps: receiving personal information sent by a customer service through instant messaging, wherein the customer service is at least one customer service of a merchant; establishing a corresponding relation with the customer service according to the personal information; displaying the customer service in the instant messaging list, wherein the display information of the customer service in the list comprises store information corresponding to the merchant. By the technical scheme, the method and the device realize the relationship precipitation of at least one customer service of the customer and the merchant, and improve the use experience of the customer and the customer service.
Description
Technical Field
The application belongs to the technical field of data processing, and particularly relates to a relationship precipitation method based on instant messaging, an instant messaging client, an instant messaging system, computing equipment and a computer readable storage medium.
Background
With the rapid development of logistics industry and geographic information technology, more merchant platforms enter the field of view of people, and online shopping becomes an indispensable part of daily life of people. When a customer shops on a merchant platform, the customer generally communicates with a supplier or customer service or sales person of the merchant platform in an instant messaging manner.
In the prior art, instant messaging is carried out on a client side, a client can only see a shop passing through a ditch generally, and a client person or sales person for specific communication cannot be seen. For example, a customer pre-consults specific information about an item, and session communications initiated at different times may be faced with different customer personnel or sales personnel in the same merchant platform. Therefore, when the session is interrupted, the specific questions for the commodity need to be described again when the client communicates next time, and the client experience is greatly reduced.
In addition, the instant messaging is on the side of the merchant, the merchant can only see the clients associated with the store, and the session communication which occurs in the last shopping action of the clients is not determined from the fact that the session communication is performed with which client personnel or sales personnel of the merchant, so that when the merchant has the receiving information or address information to be confirmed by the clients, the instant messaging can only be sent to the clients through one client personnel or sales personnel in the merchant at will, and the experience of the merchant is greatly reduced.
Therefore, how to provide a new solution to the above technical problem is a technical problem to be solved in the art.
Disclosure of Invention
In view of the above, the present application provides a method for precipitating a relationship based on instant messaging, an instant messaging client, an instant messaging system, a computing device and a computer readable storage medium, wherein the instant messaging client sends personal information to a client, the instant messaging client establishes a corresponding relationship with the client according to the personal information, and then displays the client in a list of the instant messaging client, wherein the display information of the client in the list comprises store information corresponding to a merchant, and displays the client in the list of the instant messaging client, and the display information of the client in the list comprises consumption information corresponding to the client, so that the relationship precipitation of at least one client of the client and the merchant is realized, the instant messaging between the subsequent client and the client is greatly facilitated, and the use experience of the client and the client is improved.
In order to achieve the above purpose, the present application provides the following technical solutions:
According to a first aspect of the present application, a method for relational precipitation based on instant messaging is provided, applied to a client, including:
receiving personal information sent by a customer service, wherein the customer service is at least one customer service of a merchant;
Establishing a corresponding relation with the customer service according to the personal information;
Displaying the customer service in a list of the instant messaging client, wherein display information of the customer service in the list comprises store information corresponding to the merchant, and the store information comprises a store name;
The display information of the customer service in the list also comprises the working information and/or personal information of the customer service.
According to a second aspect of the present application, a method for relational precipitation based on instant messaging is provided, applied to a customer service end, including:
Sending personal information to a client through instant messaging;
Receiving a corresponding relation established by the client, wherein the corresponding relation is established according to the personal information;
displaying the client in a list of the instant messaging client, wherein the display information of the client in the list comprises consumption information corresponding to the client, and the consumption information comprises one or a combination of the following information: consultation class, consumption class, and return class;
The display information of the client in the list further comprises personal information of the client.
According to a third aspect of the present application, an instant messaging client is provided, comprising:
The personal information receiving module is used for receiving personal information sent by a customer service, wherein the customer service is at least one customer service of a merchant;
the corresponding relation establishing module is used for establishing a corresponding relation with the customer service according to the personal information;
The customer service list display module is used for displaying the customer service in a list of the instant messaging client, wherein display information of the customer service in the list comprises store information corresponding to the merchant, and the store information comprises a store name;
The display information of the customer service in the list also comprises the working information and/or personal information of the customer service.
According to a fourth aspect of the present application, an instant messaging client is provided, including:
the personal information sending module is used for sending personal information to a client;
the corresponding relation receiving module is used for receiving the corresponding relation established by the client, and the corresponding relation is established according to the personal information;
the client list display module is used for displaying the client in a list of the instant messaging client, the display information of the client in the list comprises consumption information corresponding to the client, and the consumption information comprises one or a combination of the following information: consultation class, consumption class, and return class;
The display information of the client in the list further comprises personal information of the client.
According to a fifth aspect of the present application, an instant messaging system is provided, which includes an instant messaging client and an instant messaging client,
The instant messaging client comprises: the personal information receiving module is used for receiving personal information sent by a customer service, wherein the customer service is at least one customer service of a merchant; the corresponding relation establishing module is used for establishing a corresponding relation with the customer service according to the personal information; the customer service list display module is used for displaying the customer service in a list of the instant messaging client, wherein display information of the customer service in the list comprises store information corresponding to the merchant, and the store information comprises a store name; the display information of the customer service in the list also comprises working information and/or personal information of the customer service;
The instant messaging customer service end comprises: the personal information sending module is used for sending personal information to a client; the corresponding relation receiving module is used for receiving the corresponding relation established by the client, and the corresponding relation is established according to the personal information; the client list display module is used for displaying the client in a list of the instant messaging client, the display information of the client in the list comprises consumption information corresponding to the client, and the consumption information comprises one or a combination of the following information: consultation class, consumption class, and return class; the display information of the client in the list further comprises personal information of the client.
According to a sixth aspect of the present application, there is provided a computing device comprising: a processor adapted to implement instructions and a storage device storing instructions adapted to be loaded and executed by the processor:
receiving personal information sent by a customer service, wherein the customer service is at least one customer service of a merchant; establishing a corresponding relation with the customer service according to the personal information; displaying the customer service in a list of the instant messaging client, wherein display information of the customer service in the list comprises store information corresponding to the merchant, and the store information comprises a store name; the display information of the customer service in the list also comprises the working information and/or personal information of the customer service.
According to a seventh aspect of the present application, there is provided a computer-readable storage medium storing a computer program for executing:
receiving personal information sent by a customer service, wherein the customer service is at least one customer service of a merchant; establishing a corresponding relation with the customer service according to the personal information; displaying the customer service in a list of the instant messaging client, wherein display information of the customer service in the list comprises store information corresponding to the merchant, and the store information comprises a store name; the display information of the customer service in the list also comprises the working information and/or personal information of the customer service.
According to an eighth aspect of the present application, there is provided a computing device comprising: a processor adapted to implement instructions and a storage device storing instructions adapted to be loaded and executed by the processor:
Sending personal information to a client; receiving a corresponding relation established by the client, wherein the corresponding relation is established according to the personal information; displaying the client in a list of the instant messaging client, wherein the display information of the client in the list comprises consumption information corresponding to the client, and the consumption information comprises one or a combination of the following information: consultation class, consumption class, and return class; the display information of the client in the list further comprises personal information of the client.
According to a ninth aspect of the present application, there is provided a computer-readable storage medium storing a computer program for executing:
Sending personal information to a client; receiving a corresponding relation established by the client, wherein the corresponding relation is established according to the personal information; displaying the client in a list of the instant messaging client, wherein the display information of the client in the list comprises consumption information corresponding to the client, and the consumption information comprises one or a combination of the following information: consultation class, consumption class, and return class; the display information of the client in the list further comprises personal information of the client.
According to the technical scheme, the instant messaging client side sends the personal information to the client side, the instant messaging client side establishes the corresponding relation with the customer service according to the personal information, then the customer service is displayed in the list of the instant messaging client side, the display information of the customer service in the list comprises store information corresponding to the merchant, the client is displayed in the list of the instant messaging client side, and the display information of the client in the list comprises consumption information corresponding to the client, so that the relation precipitation of at least one customer service of the client and the merchant is realized, the instant messaging between the subsequent client and the customer service is greatly facilitated, and the use experience of the client and the customer service is improved.
The foregoing and other objects, features and advantages of the application will be apparent from the following more particular description of preferred embodiments, as illustrated in the accompanying drawings.
Drawings
In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings that are required in the embodiments or the description of the prior art will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments described in the present application, and other drawings can be obtained according to the drawings without inventive effort for a person skilled in the art.
FIG. 1 is a schematic diagram of an instant messaging system according to the present application;
fig. 2 shows a schematic structure of an instant messaging client according to the present application;
Fig. 3 shows a schematic structural diagram of an instant messaging client according to the present application;
FIG. 4 is a schematic diagram showing interaction between an instant messaging client and an instant messaging client in an instant messaging system according to the present application;
FIG. 5 is a schematic flow chart of a relationship precipitation method based on instant messaging applied to a client;
FIG. 6 is a schematic flow chart of the instant messaging-based relationship precipitation method applied to customer service side;
fig. 7 is a schematic diagram showing that personal information sent by an instant messaging client is a business card link according to an embodiment of the present application;
FIG. 8 is a schematic diagram illustrating a first embodiment of an instant messaging client according to the present application;
fig. 9 is a schematic diagram of a page of a second embodiment of an instant messaging client according to the present application;
FIG. 10 is a schematic diagram illustrating a third embodiment of an instant messaging client according to the present application;
FIG. 11 is a schematic diagram illustrating a fourth embodiment of an instant messaging client according to the present application;
Fig. 12 is a schematic page diagram of a first embodiment of an instant messaging client according to the present application;
Fig. 13 is a schematic page diagram of a second embodiment of an instant messaging client according to the present application;
fig. 14 shows a page diagram of a third embodiment of an instant messaging client according to the present application.
Detailed Description
The following description of the embodiments of the present application will be made clearly and completely with reference to the accompanying drawings, in which it is apparent that the embodiments described are only some embodiments of the present application, but not all embodiments. All other embodiments, which can be made by those skilled in the art based on the embodiments of the application without making any inventive effort, are intended to be within the scope of the application.
The principles and spirit of the present application are explained in detail below with reference to several representative embodiments thereof.
Although the application provides a method operation or apparatus structure as shown in the following examples or figures, more or fewer operation steps or module units may be included in the method or apparatus based on routine or non-inventive labor. In the steps or the structures of the apparatuses in which there is no necessary cause and effect logically, the execution order of the steps or the structure of the modules is not limited to the execution order or the structure of the modules shown in the embodiments or the drawings of the present application. The method or module structure described may be performed sequentially or in parallel according to the embodiment or the method or module structure shown in the drawings when applied to a device or an end product in practice.
Fig. 1 shows a schematic diagram of an instant messaging system according to the present application, fig. 4 shows an interaction diagram between an instant messaging client and an instant messaging client in an instant messaging system according to the present application, referring to fig. 1 and fig. 4, the instant messaging system includes an instant messaging client 200 and an instant messaging client 100, and a client can communicate with a customer service of a merchant platform in real time through the instant messaging client 200 and the instant messaging client 100. In the present application:
S1: in the communication process between the customer service of the merchant platform and the customer, personal information is input into the instant communication customer service end.
In one embodiment of the application, the customer service is at least one of a plurality of customer services of the merchant. In one embodiment of the present application, at least one customer of the same merchant enters personal information in the instant messaging customer service.
S2: and the instant messaging client sends the personal information input by the client.
In one embodiment of the present application, the personal information sent by the instant messaging client is, for example, a business card link, as shown in fig. 7.
In another embodiment of the present application, the personal information sent by the instant messaging client is, for example, a two-dimensional code of a business card.
In other embodiments of the present application, the personal information sent by the instant messaging client may take other forms, which is not limited herein.
S3: the instant messaging client receives and displays the personal information sent by the instant messaging client.
S4: the client inputs a click command or a scan command.
In one embodiment of the application, the customer enters a click command when the personal information is a business card link.
In another embodiment of the present application, when the personal information is a business card two-dimensional code, the customer inputs a scan instruction.
S5: the instant messaging client establishes a corresponding relation with customer service according to the instruction input by the client.
In one embodiment of the application, when the personal information is a business card link, the instant messaging client loads the business card link according to a click command input by the client, so that the client establishes a corresponding relation with customer service.
In another embodiment of the application, when the personal information is a business card two-dimensional code, the instant messaging client scans the business card two-dimensional code according to a scanning instruction input by the client, so that the client establishes a corresponding relation with customer service.
S6: and adding a customer service list into the list of the instant messaging client, and displaying at least one customer service in the customer service list.
In one embodiment of the present application, the display information of the customer service in the list includes store information corresponding to the merchant, and the store information includes a store name. In the specific embodiment shown in fig. 8, the display information of the customer service in the list in the page schematic of the instant messaging client includes store information.
In one embodiment of the present application, the display information of the customer service in the list includes store information corresponding to the merchant and work information of the customer service. The business information of the customer service at the merchant is used to display the type of business of the customer service, such as pre-sale, after-sale, etc. In the embodiment shown in fig. 9, the display information of the customer service in the list in the page diagram of the instant messaging client includes store information and work information.
In one embodiment of the present application, the display information of the customer service in the list includes store information corresponding to the merchant and personal information of the customer service. Personal information of the customer service includes a nickname of the customer service, etc. In the specific embodiment shown in fig. 10, the display information of the customer service in the list in the page schematic of the instant messaging client includes store information and personal information.
In one embodiment of the present application, the display information of the customer service in the list includes store information corresponding to the merchant, personal information of the customer service, and work information.
In one embodiment of the present application, the customer service list may be located on the left side of the instant messaging client, but may also be located elsewhere. In the embodiment shown in fig. 10, the customer service list is located on the left side of the instant messaging client in the page diagram of the instant messaging client.
In one embodiment of the present application, displaying the customer service in the list of the instant messaging clients includes adding a customer service list to the list of the instant messaging clients, adding a store list to the customer service list, and displaying the at least one customer service in the store list. The customer service list may be located on the left side of the instant messaging client, although it may be located elsewhere. In the embodiment shown in fig. 11, the customer list and the store list are located on the left list of the instant messaging client in the page diagram of the instant messaging client. Therefore, after the client subsequently opens the instant messaging client, the My customer service list is displayed on the left side list, and the client can be directly and quickly contacted with customer service of different work information of different shops, so that better service experience is obtained. In one embodiment of the application, the customer may also choose to cancel the attention of at least one customer service later.
S7: the instant messaging client sends the corresponding relation with customer service established by the client.
S8: adding a client list into the list of the instant messaging client, and displaying the client in the client list.
In one embodiment of the present application, the display information of the client in the list includes consumption information corresponding to the client, and the consumption information includes one or a combination of the following information: consultation class, consumption class, return class. The consultation class indicates that the customer only consulted with the merchant and did not generate any shopping behavior. The consumption level indicates a level corresponding to a consumption line of a customer that generates shopping behavior at the merchant, such as in a specific embodiment, a predetermined consumption level of a customer whose consumption amount reaches a first threshold is a copper card customer, a consumption level of a customer whose consumption amount reaches a second threshold is a silver card customer, and a consumption level of a customer whose consumption amount reaches a third threshold is a gold card customer. The return category indicates that the customer has a return activity after the merchant purchases. In the embodiment shown in fig. 13, the display information of the client in the list in the page schematic of the instant messaging client includes consumption information.
In one embodiment of the present application, the display information of the client in the list includes consumption information corresponding to the client and personal information of the client. The personal information of the customer includes the customer's nickname, etc. In the embodiment shown in fig. 12, the display information of the client in the list in the page schematic of the instant messaging client includes consumption information and personal information.
In one embodiment of the present application, the client list may be located on the left side of the instant messaging client, but may also be located elsewhere.
Thus, after the customer service opens the instant messaging customer service end later, the my customer list is inserted into the left list to operate and manage the customers, such as periodically sending information of activities, holiday, and sex, etc., as shown in fig. 12 and 13.
In one embodiment of the application, displaying the client in the list of the instant messaging client comprises adding a client list in the list of the instant messaging client, adding a consumption information list in the client list, and displaying the client in the consumption information list according to the consumption information of the client. The client list may be located on the left side of the instant messaging client, although it may be located elsewhere. In the embodiment shown in fig. 14, the client list and the consumption information list in the page diagram of the instant messaging client are located in the left list of the instant messaging client.
Therefore, the instant messaging system provided by the application has the advantages that the instant messaging customer service end sends personal information to the customer, the instant messaging customer end establishes the corresponding relation with the customer service according to the personal information, then the customer service is displayed in the list of the instant messaging customer end, the display information of the customer service in the list comprises store information corresponding to the merchant, the customer is displayed in the list of the instant messaging customer service end, and the display information of the customer in the list comprises consumption information corresponding to the customer, so that the relation precipitation of at least one customer service of the customer and the merchant is realized, the instant messaging between the subsequent customer and the customer service is greatly facilitated, and the use experience of the customer and the customer service is improved.
Fig. 2 is a schematic structural diagram of an instant messaging client according to the present application, referring to fig. 2, the instant messaging client 100 includes:
The personal information receiving module 101 is configured to receive personal information sent by a customer service, where the customer service is at least one customer service of a merchant.
In one embodiment of the present application, the personal information sent by the instant messaging client is, for example, a business card link, as shown in fig. 7.
In another embodiment of the present application, the personal information sent by the instant messaging client is, for example, a two-dimensional code of a business card.
The correspondence establishing module 102 is configured to establish a correspondence with the customer service according to the personal information;
in one embodiment of the application, when the personal information is a business card link, the instant messaging client loads the business card link according to a click command input by the client, so that the client establishes a corresponding relation with customer service.
In another embodiment of the application, when the personal information is a business card two-dimensional code, the instant messaging client scans the business card two-dimensional code according to a scanning instruction input by the client, so that the client establishes a corresponding relation with customer service.
And the customer service list display module 103 is used for displaying the customer service in a list of the instant messaging client, wherein the display information of the customer service in the list comprises store information corresponding to the merchant, and the store information comprises a store name. In the specific embodiment shown in fig. 8, the display information of the customer service in the list in the page schematic of the instant messaging client includes store information.
In one embodiment of the present application, the display information of the customer service in the list includes store information corresponding to the merchant and work information of the customer service. The business information of the customer service at the merchant is used to display the type of business of the customer service, such as pre-sale, after-sale, etc. In the embodiment shown in fig. 9, the display information of the customer service in the list in the page diagram of the instant messaging client includes store information and work information.
In one embodiment of the present application, the display information of the customer service in the list includes store information corresponding to the merchant and personal information of the customer service. Personal information of the customer service includes a nickname of the customer service, etc. In the specific embodiment shown in fig. 10, the display information of the customer service in the list in the page schematic of the instant messaging client includes store information and personal information.
In one embodiment of the present application, the display information of the customer service in the list includes store information corresponding to the merchant, personal information of the customer service, and work information.
In one embodiment of the present application, the customer service list may be located on the left side of the instant messaging client, but may also be located elsewhere. In the embodiment shown in fig. 10, the customer service list is located on the left side of the instant messaging client in the page diagram of the instant messaging client.
In one embodiment of the present application, displaying the customer service in the list of the instant messaging clients includes adding a customer service list to the list of the instant messaging clients, adding a store list to the customer service list, and displaying the at least one customer service in the store list. The customer service list may be located on the left side of the instant messaging client, although it may be located elsewhere. In the embodiment shown in fig. 11, the customer list and the store list are located on the left list of the instant messaging client in the page diagram of the instant messaging client. Therefore, after the client subsequently opens the instant messaging client, the My customer service list is displayed on the left side list, and the client can be directly and quickly contacted with customer service of different work information of different shops, so that better service experience is obtained. In one embodiment of the application, the customer may also choose to cancel the attention of at least one customer service later.
Fig. 3 is a schematic structural diagram of an instant messaging client according to the present application, referring to fig. 3, an instant messaging client 200 includes:
a personal information transmitting module 201 for transmitting personal information to a client;
In one embodiment of the application, the personal information is such as a business card link, as shown in FIG. 7.
In another embodiment of the application, the personal information is such as a business card two-dimensional code.
A correspondence receiving module 202, configured to receive a correspondence established by the client, where the correspondence is established according to the personal information;
And the client list display module 203 is configured to display the client in a list of the instant messaging client, where display information of the client in the list includes consumption information corresponding to the client.
The consumption information includes one or a combination of the following information: consultation class, consumption class, return class. The consultation class indicates that the customer only consulted with the merchant and did not generate any shopping behavior. The consumption level indicates a level corresponding to a consumption line of a customer that generates shopping behavior at the merchant, such as in a specific embodiment, a predetermined consumption level of a customer whose consumption amount reaches a first threshold is a copper card customer, a consumption level of a customer whose consumption amount reaches a second threshold is a silver card customer, and a consumption level of a customer whose consumption amount reaches a third threshold is a gold card customer. The return category indicates that the customer has a return activity after the merchant purchases. In the embodiment shown in fig. 13, the display information of the client in the list in the page schematic of the instant messaging client includes consumption information.
In one embodiment of the present application, the display information of the client in the list includes consumption information corresponding to the client and personal information of the client. The personal information of the customer includes the customer's nickname, etc. In the embodiment shown in fig. 12, the display information of the client in the list in the page schematic of the instant messaging client includes consumption information and personal information.
In one embodiment of the present application, the client list may be located on the left side of the instant messaging client, but may also be located elsewhere.
Thus, after the customer service opens the instant messaging customer service end later, the my customer list is inserted into the left list to operate and manage the customers, such as periodically sending information of activities, holiday, and sex, etc., as shown in fig. 12 and 13.
In one embodiment of the application, displaying the client in the list of the instant messaging client comprises adding a client list in the list of the instant messaging client, adding a consumption information list in the client list, and displaying the client in the consumption information list according to the consumption information of the client. The client list may be located on the left side of the instant messaging client, although it may be located elsewhere. In the embodiment shown in fig. 14, the client list and the consumption information list in the page diagram of the instant messaging client are located in the left list of the instant messaging client.
In other embodiments of the present application, when the customer service establishing the corresponding relationship with the customer leaves, all the customers of the customer list can be transferred to other customer services of the modified merchant, thereby facilitating the management of the merchant.
Therefore, the instant messaging client, the instant messaging customer service end and the instant messaging system provided by the application have the advantages that the instant messaging customer service end sends the personal information to the customer, the instant messaging client establishes the corresponding relation with the customer service according to the personal information, then the customer service is displayed in the list of the instant messaging client, and the customer is displayed in the list of the instant messaging customer service end, so that the relation precipitation of at least one customer service of the customer and a merchant is realized, and the use experience of the customer and the customer service is improved.
The application also proposes a computing device comprising: a processor adapted to implement instructions and a storage device storing instructions adapted to be loaded and executed by the processor:
Receiving personal information sent by a customer service, wherein the customer service is at least one customer service of a merchant; establishing a corresponding relation with the customer service according to the personal information; and displaying the customer service in a list of the instant messaging client, wherein the display information of the customer service in the list comprises store information corresponding to the merchant.
The present application also proposes a computer-readable storage medium storing a computer program for executing:
Receiving personal information sent by a customer service, wherein the customer service is at least one customer service of a merchant; establishing a corresponding relation with the customer service according to the personal information; and displaying the customer service in a list of the instant messaging client, wherein the display information of the customer service in the list comprises store information corresponding to the merchant.
The present application also proposes a computing device comprising: a processor adapted to implement instructions and a storage device storing instructions adapted to be loaded and executed by the processor:
Sending personal information to a client; receiving a corresponding relation established by the client, wherein the corresponding relation is established according to the personal information; and displaying the clients in a list of the instant messaging client, wherein the display information of the clients in the list comprises consumption information corresponding to the clients.
The present application also proposes a computer-readable storage medium storing a computer program for executing:
Sending personal information to a client; receiving a corresponding relation established by the client, wherein the corresponding relation is established according to the personal information; and displaying the clients in a list of the instant messaging client, wherein the display information of the clients in the list comprises consumption information corresponding to the clients.
Having described the instant messaging client, instant messaging system, computing device, and computer-readable storage medium of the present application, the method of the present application is described with reference to the accompanying drawings. The implementation of the method can be referred to the implementation of the system, and the repetition is not repeated.
Fig. 5 shows a flow chart of a relationship precipitation method based on instant messaging applied to a client, referring to fig. 5, the method includes:
s101: receiving personal information sent by a customer service, wherein the customer service is at least one customer service of a merchant;
In one embodiment of the present application, the personal information sent by the instant messaging client is, for example, a business card link, as shown in fig. 7.
In another embodiment of the present application, the personal information sent by the instant messaging client is, for example, a two-dimensional code of a business card.
S102: establishing a corresponding relation with the customer service according to the personal information;
in one embodiment of the application, when the personal information is a business card link, the instant messaging client loads the business card link according to a click command input by the client, so that the client establishes a corresponding relation with customer service.
In another embodiment of the application, when the personal information is a business card two-dimensional code, the instant messaging client scans the business card two-dimensional code according to a scanning instruction input by the client, so that the client establishes a corresponding relation with customer service.
S103: displaying the customer service in a list of the instant messaging client, wherein display information of the customer service in the list comprises store information corresponding to the merchant, and the store information comprises a store name. In the specific embodiment shown in fig. 8, the display information of the customer service in the list in the page schematic of the instant messaging client includes store information.
In one embodiment of the present application, the display information of the customer service in the list includes store information corresponding to the merchant and work information of the customer service. The business information of the customer service at the merchant is used to display the type of business of the customer service, such as pre-sale, after-sale, etc. In the embodiment shown in fig. 9, the display information of the customer service in the list in the page diagram of the instant messaging client includes store information and work information.
In one embodiment of the present application, the display information of the customer service in the list includes store information corresponding to the merchant and personal information of the customer service. Personal information of the customer service includes a nickname of the customer service, etc. In the specific embodiment shown in fig. 10, the display information of the customer service in the list in the page schematic of the instant messaging client includes store information and personal information.
In one embodiment of the present application, the display information of the customer service in the list includes store information corresponding to the merchant, personal information of the customer service, and work information.
In one embodiment of the present application, the customer service list may be located on the left side of the instant messaging client, but may also be located elsewhere. In the embodiment shown in fig. 10, the customer service list is located on the left side of the instant messaging client in the page diagram of the instant messaging client.
In one embodiment of the present application, displaying the customer service in the list of the instant messaging clients includes adding a customer service list to the list of the instant messaging clients, adding a store list to the customer service list, and displaying the at least one customer service in the store list. The customer service list may be located on the left side of the instant messaging client, although it may be located elsewhere. In the embodiment shown in fig. 11, the customer list and the store list are located on the left list of the instant messaging client in the page diagram of the instant messaging client. Therefore, after the client subsequently opens the instant messaging client, the My customer service list is displayed on the left side list, and the client can be directly and quickly contacted with customer service of different work information of different shops, so that better service experience is obtained. In one embodiment of the application, the customer may also choose to cancel the attention of at least one customer service later.
Fig. 6 shows a flow chart of the instant messaging-based relationship precipitation method applied to a customer service end, referring to fig. 6, the method includes:
s201: sending personal information to a client;
In one embodiment of the application, the personal information is such as a business card link, as shown in FIG. 7.
In another embodiment of the application, the personal information is such as a business card two-dimensional code.
S202: receiving a corresponding relation established by the client, wherein the corresponding relation is established according to the personal information;
S203: and displaying the clients in a list of the instant messaging client, wherein the display information of the clients in the list comprises consumption information corresponding to the clients.
The consumption information includes one or a combination of the following information: consultation class, consumption class, return class. The consultation class indicates that the customer only consulted with the merchant and did not generate any shopping behavior. The consumption level indicates a level corresponding to a consumption line of a customer that generates shopping behavior at the merchant, such as in a specific embodiment, a predetermined consumption level of a customer whose consumption amount reaches a first threshold is a copper card customer, a consumption level of a customer whose consumption amount reaches a second threshold is a silver card customer, and a consumption level of a customer whose consumption amount reaches a third threshold is a gold card customer. The return category indicates that the customer has a return activity after the merchant purchases. In the embodiment shown in fig. 13, the display information of the client in the list in the page schematic of the instant messaging client includes consumption information.
In one embodiment of the present application, the display information of the client in the list includes consumption information corresponding to the client and personal information of the client. The personal information of the customer includes the customer's nickname, etc. In the embodiment shown in fig. 12, the display information of the client in the list in the page schematic of the instant messaging client includes consumption information and personal information.
In one embodiment of the present application, the client list may be located on the left side of the instant messaging client, but may also be located elsewhere.
Thus, after the customer service opens the instant messaging customer service end later, the my customer list is inserted into the left list to operate and manage the customers, such as periodically sending information of activities, holiday, and sex, etc., as shown in fig. 12 and 13.
In one embodiment of the application, displaying the client in the list of the instant messaging client comprises adding a client list in the list of the instant messaging client, adding a consumption information list in the client list, and displaying the client in the consumption information list according to the consumption information of the client. The client list may be located on the left side of the instant messaging client, although it may be located elsewhere. In the embodiment shown in fig. 14, the client list and the consumption information list in the page diagram of the instant messaging client are located in the left list of the instant messaging client.
In other embodiments of the present application, when the customer service establishing the corresponding relationship with the customer leaves, all the customers of the customer list can be transferred to other customer services of the modified merchant, thereby facilitating the management of the merchant.
The application provides a method for settling a relationship based on instant messaging, which is characterized in that an instant messaging customer service end sends personal information to a customer, the instant messaging customer end establishes a corresponding relationship with the customer service according to the personal information, then the customer service is displayed in a list of the instant messaging customer end, display information of the customer service in the list comprises store information corresponding to a merchant, the customer is displayed in the list of the instant messaging customer service end, and display information of the customer in the list comprises consumption information corresponding to the customer, so that the relationship settlement of at least one customer service of the customer and the merchant is realized, the instant messaging between subsequent customers and the customer service is greatly facilitated, and the use experience of the customer and the customer service is improved.
It should be noted that although the operations of the method of the present invention are depicted in the drawings in a particular order, this does not require or imply that the operations must be performed in that particular order or that all of the illustrated operations be performed in order to achieve desirable results. Additionally or alternatively, certain steps may be omitted, multiple steps combined into one step to perform, and/or one step decomposed into multiple steps to perform.
Although the application provides method operational steps as described in the examples or flowcharts, more or fewer operational steps may be included based on conventional or non-inventive means. The order of steps recited in the embodiments is merely one way of performing the order of steps and does not represent a unique order of execution. When implemented by an apparatus or client product in practice, the methods illustrated in the embodiments or figures may be performed sequentially or in parallel (e.g., in a parallel processor or multi-threaded processing environment, or even in a distributed data processing environment). The terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, it is not excluded that additional identical or equivalent elements may be present in a process, method, article, or apparatus that comprises a described element.
The units, devices or modules etc. set forth in the above embodiments may be implemented in particular by a computer chip or entity or by a product having a certain function. For convenience of description, the above devices are described as being functionally divided into various modules, respectively. Of course, when implementing the present application, the functions of each module may be implemented in the same or multiple pieces of software and/or hardware, or a module implementing the same function may be implemented by multiple sub-modules or a combination of sub-units. The above-described apparatus embodiments are merely illustrative, for example, the division of the units is merely a logical function division, and there may be additional divisions when actually implemented, for example, multiple units or components may be combined or integrated into another system, or some features may be omitted or not performed. Alternatively, the coupling or direct coupling or communication connection shown or discussed with each other may be an indirect coupling or communication connection via some interfaces, devices or units, which may be in electrical, mechanical or other form.
Those skilled in the art will also appreciate that, in addition to implementing the controller in a pure computer readable program code, it is well possible to implement the same functionality by logically programming the method steps such that the controller is in the form of logic gates, switches, application specific integrated circuits, programmable logic controllers, embedded microcontrollers, etc. Such a controller can be regarded as a hardware component, and means for implementing various functions included therein can also be regarded as a structure within the hardware component. Or even means for achieving the various functions may be regarded as either software modules implementing the methods or structures within hardware components.
The application may be described in the general context of computer-executable instructions, such as program modules, being executed by a computer. Generally, program modules include routines, programs, objects, components, data structures, classes, etc. that perform particular tasks or implement particular abstract data types. The application may also be practiced in distributed computing environments where tasks are performed by remote processing devices that are linked through a communications network. In a distributed computing environment, program modules may be located in both local and remote computer storage media including memory storage devices.
From the above description of embodiments, it will be apparent to those skilled in the art that the present application may be implemented in software plus a necessary general hardware platform. Based on such understanding, the technical solution of the present application may be embodied essentially or in a part contributing to the prior art in the form of a software product, which may be stored in a storage medium, such as a ROM/RAM, a magnetic disk, an optical disk, etc., including several instructions for causing a computer device (which may be a personal computer, a mobile terminal, a server, or a network device, etc.) to execute the method according to the embodiments or some parts of the embodiments of the present application.
Various embodiments in this specification are described in a progressive manner, and identical or similar parts are all provided for each embodiment, each embodiment focusing on differences from other embodiments. The application is operational with numerous general purpose or special purpose computer system environments or configurations. For example: personal computers, server computers, hand-held or portable devices, tablet devices, multiprocessor systems, microprocessor-based systems, set top boxes, programmable electronic devices, network PCs, minicomputers, mainframe computers, distributed computing environments that include any of the above systems or devices, and the like.
Although the present application has been described by way of examples, one of ordinary skill in the art appreciates that there are many variations and modifications that do not depart from the spirit of the application, and it is intended that the appended claims encompass such variations and modifications as fall within the spirit of the application.
Claims (9)
1. The relation precipitation method based on instant messaging is characterized by being applied to an instant messaging client and comprising the following steps of:
receiving personal information sent by customer service, wherein the customer service is at least one customer service of a merchant;
Establishing a corresponding relation with the customer service according to the personal information;
Displaying the customer service in a list of the instant messaging client, wherein display information of the customer service in the list comprises store information corresponding to the merchant, and the store information comprises a store name;
The display information of the customer service in the list also comprises working information and/or personal information of the customer service;
Displaying the customer service in the list of the instant messaging client comprises adding a customer service list in the list of the instant messaging client, and displaying the at least one customer service in the customer service list;
Displaying the customer service in the list of the instant messaging client side further comprises adding a shop list in the customer service list, and displaying the at least one customer service in the shop list.
2. The method of claim 1, wherein the personal information is a business card link.
3. The method of claim 2, wherein establishing a correspondence with the customer service based on the personal information includes clicking on the business card link to establish a correspondence with the customer service.
4. The method of claim 1, wherein the personal information is a business card two-dimensional code.
5. The method of claim 4, wherein establishing a correspondence with the customer service based on the personal information comprises scanning the business card two-dimensional code to establish a correspondence with the customer service.
6. An instant messaging client, the instant messaging client comprising:
The personal information receiving module is used for receiving personal information sent by a customer service, wherein the customer service is at least one customer service of a merchant;
the corresponding relation establishing module is used for establishing a corresponding relation with the customer service according to the personal information;
The customer service list display module is used for displaying the customer service in a list of the instant messaging client, wherein display information of the customer service in the list comprises store information corresponding to the merchant, and the store information comprises a store name;
The display information of the customer service in the list also comprises working information and/or personal information of the customer service;
the customer service list display module is specifically configured to: adding a customer service list in the list of the instant messaging client, and displaying the at least one customer service in the customer service list;
The customer service list display module is specifically configured to: adding a shop list in the customer service list, and displaying the at least one customer service in the shop list.
7. An instant messaging system is characterized by comprising an instant messaging client and an instant messaging client;
the instant messaging client comprises: the personal information receiving module is used for receiving personal information sent by a customer service, wherein the customer service is at least one customer service of a merchant; the corresponding relation establishing module is used for establishing a corresponding relation with the customer service according to the personal information; the customer service list display module is used for displaying the customer service in a list of the instant messaging client, wherein display information of the customer service in the list comprises store information corresponding to the merchant, and the store information comprises a store name; the display information of the customer service in the list also comprises working information and/or personal information of the customer service; displaying the customer service in the list of the instant messaging client comprises adding a customer service list in the list of the instant messaging client, and displaying the at least one customer service in the customer service list; displaying the customer service in the list of the instant messaging client side further comprises adding a shop list in the customer service list, and displaying the at least one customer service in the shop list;
The instant messaging customer service end comprises: the personal information sending module is used for sending personal information to a client; the corresponding relation receiving module is used for receiving the corresponding relation established by the client, and the corresponding relation is established according to the personal information; the client list display module is used for displaying the client in a list of the instant messaging client, the display information of the client in the list comprises consumption information corresponding to the client, and the consumption information comprises one or a combination of the following information: consultation class, consumption class, and return class; the display information of the client in the list also comprises personal information of the client; displaying the client in the list of the instant messaging client comprises adding a client list in the list of the instant messaging client, and displaying the client in the client list; displaying the client in the list of the instant messaging client comprises adding a consumption information list in the client list, and displaying the client in the consumption information list according to the consumption information of the client.
8. A computing device, the computing device comprising: a processor adapted to implement instructions and a storage device storing instructions adapted to be loaded and executed by the processor:
Receiving personal information sent by a customer service, wherein the customer service is at least one customer service of a merchant; establishing a corresponding relation with the customer service according to the personal information; displaying the customer service in a list of an instant communication client, wherein display information of the customer service in the list comprises store information corresponding to the merchant, and the store information comprises a store name; the display information of the customer service in the list also comprises working information and/or personal information of the customer service; displaying the customer service in the list of the instant messaging client comprises adding a customer service list in the list of the instant messaging client, and displaying the at least one customer service in the customer service list; displaying the customer service in the list of the instant messaging client side further comprises adding a shop list in the customer service list, and displaying the at least one customer service in the shop list.
9. A computer-readable storage medium, wherein the computer-readable storage medium stores a computer program for executing:
Receiving personal information sent by a customer service, wherein the customer service is at least one customer service of a merchant; establishing a corresponding relation with the customer service according to the personal information; displaying the customer service in a list of an instant communication client, wherein display information of the customer service in the list comprises store information corresponding to the merchant, and the store information comprises a store name; the display information of the customer service in the list also comprises working information and/or personal information of the customer service; displaying the customer service in the list of the instant messaging client comprises adding a customer service list in the list of the instant messaging client, and displaying the at least one customer service in the customer service list; displaying the customer service in the list of the instant messaging client side further comprises adding a shop list in the customer service list, and displaying the at least one customer service in the shop list.
Priority Applications (3)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810343018.XA CN110390531B (en) | 2018-04-17 | Relation precipitation method, equipment and system based on instant messaging | |
| TW108107221A TW201944307A (en) | 2018-04-17 | 2019-03-05 | Instant messaging-based relationship precipitation method, device, and system |
| PCT/CN2019/082648 WO2019201198A1 (en) | 2018-04-17 | 2019-04-15 | Instant messaging-based relationship precipitation method, device, and system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810343018.XA CN110390531B (en) | 2018-04-17 | Relation precipitation method, equipment and system based on instant messaging |
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| Publication Number | Publication Date |
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| CN110390531A CN110390531A (en) | 2019-10-29 |
| CN110390531B true CN110390531B (en) | 2024-06-04 |
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