CN110289017A - Method of speech processing and device - Google Patents
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- CN110289017A CN110289017A CN201910492654.3A CN201910492654A CN110289017A CN 110289017 A CN110289017 A CN 110289017A CN 201910492654 A CN201910492654 A CN 201910492654A CN 110289017 A CN110289017 A CN 110289017A
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- 230000008569 process Effects 0.000 description 5
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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- G06Q50/10—Services
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L25/00—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00
- G10L25/48—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use
- G10L25/51—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use for comparison or discrimination
- G10L25/63—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use for comparison or discrimination for estimating an emotional state
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Abstract
The invention discloses a kind of method of speech processing and devices.Wherein, which includes: the voice messaging by obtaining the first user and second user；The current demand of first user and the mood of the current demand are analyzed according to the voice messaging, wherein, whether the current demand that the mood of the current demand and/or the current demand is used to indicate first user needs to handle within the first predetermined time；The current demand is reported into service background, so that realizing restaurant service can be adjusted according to the current demand of user and/or the mood of current demand, and then improve the service quality in dining room, further increases the favorable comment public praise in dining room.The technical issues of present invention solves in the prior art, effectively can not provide service according to the mood of the current demand of the current demand or user of user for user.
Description
Technical field
The present invention relates to speech processes fields, in particular to a kind of method of speech processing and device.
Background technique
Currently, when customer requires the needs offer having dinner, dining room personnel can not effectively provide clothes in dining in restaurant
Business, to meet customer demand.For example, there is 3 table clients in dining room, number is No. 1 table, No. 2 tables, No. 3 tables, current No. 1 table elder generation
One of A dish has been ordered in No. 2 tables, but there are also personnel not to expire by the customer of No. 1 table, but the personnel of No. 2 tables all arrive
Together, at this point it is possible to which A dish to be supplied to the customer of No. 2 tables, the complaint of No. 2 tables will be avoided, simultaneously within the time of difference soon
It is come since the customer of No. 1 table has or not, the complaint of No. 1 table will not be generated, No. 1 table of dining room effective solution can be made
Complaint will not be generated by worrying No. 2 tables simultaneously.
For in the prior art, effectively can not be according to the mood of the current demand of the current demand or user of user
User provides the problem of service, and currently no effective solution has been proposed.
Summary of the invention
The embodiment of the invention provides a kind of method of speech processing and devices can not at least to solve in the prior art
The technical issues of effectively providing service according to the mood of the current demand of user or the current demand of user for user.
According to an aspect of an embodiment of the present invention, provide a kind of method of speech processing, comprising: obtain the first user and
The voice messaging of second user；According to the voice messaging analyze first user current demand and the current need
The mood asked, wherein the mood of the current demand and/or the current demand is used to indicate the current need of first user
The no needs of Seeking Truth are handled within the first predetermined time；The current demand is reported into service background.
Further, the current demand includes at least following one: the drink of needs, first user are ordered, but
It is not provided to the dish of first user；The mood of the current demand includes at least following one: the first mood, the second feelings
Thread, wherein first mood is used to indicate the current demand and needs to handle in the given time, and second mood is used for
Indicate the current demand without handling in the given time.
Further, in the case where the current demand indicates that first user needs drink, by the current need
It asks and reports to after service background, the method also includes: the drink that first user needs is provided by third user
To first user.
Further, it indicates that first user is ordered in the current demand, but is not provided to first user's
In the case where dish, after the current demand is reported to service background, the method also includes: according to first user
Whether the mood adjustment of current demand orders first user, but is not provided to the dish of first user described the
The dish is supplied to first user in one predetermined time.
Further, whether first user ordered according to the adjustment of the mood of the first user current demand, but
The dish is supplied to first user within first predetermined time and wrapped by the dish for being not provided to first user
It includes: when the mood of the current demand of first user is first mood, according to first mood by described first
User is ordered, but the dish for being not provided to first user sorts forward, and is preferentially supplied to first user.
Further, whether first user ordered according to the adjustment of the mood of the first user current demand, but
The dish is supplied to first user also within first predetermined time by the dish for being not provided to first user
It include: when the mood of the current demand of first user is second mood, according to second mood by described the
One user is ordered, but the dish for being not provided to first user sorts backward, and the dish is supplied to fourth user.
According to another aspect of an embodiment of the present invention, a kind of voice processing apparatus is additionally provided, comprising: acquiring unit is used
In the voice messaging for obtaining the first user and second user；Analytical unit, for analyzing described according to the voice messaging
The mood of the current demand of one user and the current demand, wherein the feelings of the current demand and/or the current demand
Whether the current demand that thread is used to indicate first user needs to handle within the first predetermined time；Reporting unit, being used for will
The current demand reports to service background.
Further, the current demand includes at least following one: the drink of needs, first user are ordered, but
It is not provided to the dish of first user；The mood of the current demand includes at least following one: the first mood, the second feelings
Thread, wherein first mood is used to indicate the current demand and needs to handle in the given time, and second mood is used for
Indicate the current demand without handling in the given time.
According to another aspect of an embodiment of the present invention, a kind of storage medium is additionally provided, the storage medium includes storage
Program, wherein described program run when execute method of speech processing described in any of the above embodiments.
According to another aspect of an embodiment of the present invention, a kind of processor is additionally provided, the processor is used to run program,
Wherein, method of speech processing described in any of the above embodiments is executed when described program is run.
In embodiments of the present invention, pass through the voice messaging of acquisition the first user and second user；Believed according to the voice
Breath analyzes the current demand of first user and the mood of the current demand, wherein the current demand and/or institute
Whether the mood for stating current demand is used to indicate the current demand of first user and needs to handle within the first predetermined time；It will
The current demand reports to service background, so that realizing restaurant service can be according to the current demand of user and/or current
The mood of demand is adjusted, and then improves the service quality in dining room, further increases the favorable comment public praise in dining room, and then solve
In the prior art, clothes effectively can not be provided for user according to the mood of the current demand of the current demand or user of user
The technical issues of business.
Detailed description of the invention
The drawings described herein are used to provide a further understanding of the present invention, constitutes part of this application, this hair
Bright illustrative embodiments and their description are used to explain the present invention, and are not constituted improper limitations of the present invention.In the accompanying drawings:
Fig. 1 is the flow chart of method of speech processing according to an embodiment of the present invention；
Fig. 2 is the schematic diagram of voice processing apparatus according to an embodiment of the present invention.
Specific embodiment
In order to enable those skilled in the art to better understand the solution of the present invention, below in conjunction in the embodiment of the present invention
Attached drawing, technical scheme in the embodiment of the invention is clearly and completely described, it is clear that described embodiment is only
The embodiment of a part of the invention, instead of all the embodiments.Based on the embodiments of the present invention, ordinary skill people
The model that the present invention protects all should belong in member's every other embodiment obtained without making creative work
It encloses.
It should be noted that description and claims of this specification and term " first " in above-mentioned attached drawing, "
Two " etc. be to be used to distinguish similar objects, without being used to describe a particular order or precedence order.It should be understood that using in this way
Data be interchangeable under appropriate circumstances, so as to the embodiment of the present invention described herein can in addition to illustrating herein or
Sequence other than those of description is implemented.In addition, term " includes " and " having " and their any deformation, it is intended that cover
Cover it is non-exclusive include, for example, the process, method, system, product or equipment for containing a series of steps or units are not necessarily limited to
Step or unit those of is clearly listed, but may include be not clearly listed or for these process, methods, product
Or other step or units that equipment is intrinsic.
According to embodiments of the present invention, a kind of embodiment of the method for method of speech processing is additionally provided, it should be noted that
The step of process of attached drawing illustrates can execute in a computer system such as a set of computer executable instructions, also,
It, in some cases, can be to be different from shown in sequence execution herein although logical order is shown in flow charts
The step of out or describing.
The method of speech processing of the embodiment of the present invention will be described in detail below.It should be noted that this method can
To be applied to the scenes such as dining room, library, shop.It wherein, may include customer and attendant in scene.
Fig. 1 is the flow chart of method of speech processing according to an embodiment of the present invention, as shown in Figure 1, the method for speech processing
Include the following steps:
Step S102 obtains the voice messaging of the first user and second user.
Wherein it is possible to which the first user can be customer, second user can be the person of ordering, that is, what is obtained is customer and order
The content of the dialogue of attendant.
Step S104 analyzes the current demand of the first user and the mood of current demand according to voice messaging, wherein
Whether the current demand that the mood of current demand and/or current demand is used to indicate the first user needed within the first predetermined time
Processing.
Wherein, the current demand of the first user in step S104 may is that the first user needs napkin paper to need to take
Business person provides drink.The mood of the current demand of first user can be divided into the case where being badly in need of very much, and can also have can wait
The case where.For example, with being at this time spread across the water on dining table, and there is no napkin paper on dining table, then the mood of user at this time
It is more urgent demand.For example, thering is a customer first to order one of B dish in No. 1 table, but there are also other people by the customer of No. 1 table
Member do not come, and this road B dish to No. 1 table customer be exactly can etc. ground the case where, at this point, dining room can be according to the need of other tables
It the B dish is first skipped into No. 1 table is supplied to other tables client and enjoy.
Current demand is reported to service background by step S106.
Wherein, service background can convert current demand to phonetic order, and phonetic order can tell rear kitchen personnel
It can tell other attendants.Phonetic order may include that demand that customer of that table have.And then dining room
Dish rationally effectively can be provided to dining table according to the personnel having dinner in dining room hall by kitchen personnel afterwards, and attendant can also be with
Drink is supplied to No. 2 tables etc. for example, napkin paper is supplied to No. 1 table by the demand for solving customer.
It should be noted that current demand includes at least following one: the drink of needs, the first user order, but do not mention
Supply the dish of the first user；The mood of current demand includes at least following one: the first mood, the second mood, wherein first
Mood is used to indicate current demand and needs to handle in the given time, and the second mood is used to indicate current demand and is not necessarily in pre- timing
Interior processing.
Through the above steps, pass through the voice messaging of acquisition the first user and second user；According to the voice messaging point
The current demand of first user and the mood of the current demand is precipitated, wherein the current demand and/or described work as
Whether the current demand that the mood of preceding demand is used to indicate first user needs to handle within the first predetermined time；It will be described
Current demand reports to service background, so that realizing restaurant service can be according to the current demand and/or current demand of user
Mood be adjusted, and then improve the service quality in dining room, further increase the favorable comment public praise in dining room, and then solve existing
Have in technology, effectively can not provide service according to the mood of the current demand of the current demand or user of user for user
Technical problem.
It will currently be needed as a kind of optional embodiment in the case where current demand indicates that the first user needs drink
It asks and reports to after service background, the above method can also include: to be provided the drink that the first user needs by third user
To the first user.
As a kind of optional embodiment, indicate that the first user is ordered in current demand, but be not provided to the first user's
In the case where dish, after current demand is reported to service background, the above method can also include: current according to the first user
Whether the mood adjustment of demand orders the first user, but is not provided to the dish of the first user within the first predetermined time for dish
Meat and fish dishes is supplied to the first user.
Wherein, whether the first user ordered according to the adjustment of the mood of first user's current demand, but is not provided to first
It may include: the current demand as the first user that dish is supplied to the first user within the first predetermined time by the dish of user
When mood is the first mood, the first user is ordered according to the first mood, but the dish for being not provided to the first user sorts forward,
And preferentially it is supplied to the first user.
For example, although the current first user point C dish time compared with fourth user evening, does not arrive because the friend of fourth user is good
Together, all C dish to be first supplied to the first user and enjoy.
It should also be noted that, whether the first user ordered according to the adjustment of the mood of first user's current demand, but not
It can also include: as the first user that dish is supplied to the first user within the first predetermined time by the dish for being supplied to the first user
Current demand mood be the second mood when, the first user is ordered according to the second mood, but be not provided to the first user's
Dish sorts backward, and dish is supplied to fourth user.
For example, although the current first user point C dish time is more early because friend is good no here, it is all can be by C dish elder generation
Fourth user is supplied to enjoy.
According to embodiments of the present invention, a kind of voice processing apparatus embodiment is additionally provided, it should be noted that at the voice
Reason device can be used for executing the method for speech processing in the embodiment of the present invention namely the speech processes side in the embodiment of the present invention
Method can execute in the voice processing apparatus.
Fig. 2 is the schematic diagram of voice processing apparatus according to an embodiment of the present invention, as shown in Fig. 2, the voice processing apparatus
It may include: acquiring unit 21, analytical unit 23 and reporting unit 25, make a concrete analysis of as follows.
Acquiring unit 21, for obtaining the voice messaging of the first user and second user
Analytical unit 23, for analyzing the current demand of the first user and the feelings of current demand according to voice messaging
Thread, wherein whether the current demand that the mood of current demand and/or current demand is used to indicate the first user needs pre- first
It fixes time interior processing.
It should be noted that current demand includes at least following one: the drink of needs, the first user order, but do not mention
Supply the dish of the first user；The mood of current demand includes at least following one: the first mood, the second mood, wherein first
Mood is used to indicate current demand and needs to handle in the given time, and the second mood is used to indicate current demand and is not necessarily in pre- timing
Interior processing.
Reporting unit 25, for current demand to be reported to service background.
It should be noted that the acquiring unit 21 in the embodiment can be used for executing the step in the embodiment of the present invention
S102, the analytical unit 23 in the embodiment can be used for executing the step S104 in the embodiment of the present invention, in the embodiment
Reporting unit 25 can be used for executing the step S106 in the embodiment of the present invention.Above-mentioned module is shown with what corresponding step was realized
Example is identical with application scenarios, but is not limited to the above embodiments disclosure of that.
Another aspect according to an embodiment of the present invention, additionally provides a kind of storage medium, and storage medium includes storage
Program, wherein equipment where control storage medium executes following operation when program is run: obtaining the first user and second user
Voice messaging；The current demand of first user and the feelings of the current demand are analyzed according to the voice messaging
Thread, wherein the mood of the current demand and/or the current demand be used to indicate first user current demand whether
It needs to handle within the first predetermined time；The current demand is reported into service background.
Another aspect according to an embodiment of the present invention additionally provides a kind of processor, and processor is used to run program,
Wherein, following operation is executed when program is run: obtaining the voice messaging of the first user and second user；According to the voice messaging
Analyze the current demand of first user and the mood of the current demand, wherein the current demand and/or described
Whether the current demand that the mood of current demand is used to indicate first user needs to handle within the first predetermined time；By institute
It states current demand and reports to service background.
The serial number of the above embodiments of the invention is only for description, does not represent the advantages or disadvantages of the embodiments.
In the above embodiment of the invention, it all emphasizes particularly on different fields to the description of each embodiment, does not have in some embodiment
The part of detailed description, reference can be made to the related descriptions of other embodiments.
In several embodiments provided herein, it should be understood that disclosed technology contents can pass through others
Mode is realized.Wherein, the apparatus embodiments described above are merely exemplary, such as the division of the unit, Ke Yiwei
A kind of logical function partition, there may be another division manner in actual implementation, for example, multiple units or components can combine or
Person is desirably integrated into another system, or some features can be ignored or not executed.Another point, shown or discussed is mutual
Between coupling, direct-coupling or communication connection can be through some interfaces, the INDIRECT COUPLING or communication link of unit or module
It connects, can be electrical or other forms.
The unit as illustrated by the separation member may or may not be physically separated, aobvious as unit
The component shown may or may not be physical unit, it can and it is in one place, or may be distributed over multiple
On unit.It can some or all of the units may be selected to achieve the purpose of the solution of this embodiment according to the actual needs.
It, can also be in addition, the functional units in various embodiments of the present invention may be integrated into one processing unit
It is that each unit physically exists alone, can also be integrated in one unit with two or more units.Above-mentioned integrated list
Member both can take the form of hardware realization, can also realize in the form of software functional units.
If the integrated unit is realized in the form of SFU software functional unit and sells or use as independent product
When, it can store in a computer readable storage medium.Based on this understanding, technical solution of the present invention is substantially
The all or part of the part that contributes to existing technology or the technical solution can be in the form of software products in other words
It embodies, which is stored in a storage medium, including some instructions are used so that a computer
Equipment (can for personal computer, server or network equipment etc.) execute each embodiment the method for the present invention whole or
Part steps.And storage medium above-mentioned includes: that USB flash disk, read-only memory (ROM, Read-Only Memory), arbitrary access are deposited
Reservoir (RAM, Random Access Memory), mobile hard disk, magnetic or disk etc. be various to can store program code
Medium.
The above is only a preferred embodiment of the present invention, it is noted that for the ordinary skill people of the art
For member, various improvements and modifications may be made without departing from the principle of the present invention, these improvements and modifications are also answered
It is considered as protection scope of the present invention.
Claims (10)
1. a kind of method of speech processing characterized by comprising
Obtain the voice messaging of the first user and second user；
The current demand of first user and the mood of the current demand are analyzed according to the voice messaging, wherein
Whether the current demand that the mood of the current demand and/or the current demand is used to indicate first user needs
Processing in one predetermined time；
The current demand is reported into service background.
2. the method according to claim 1, wherein the current demand includes at least following one: needs
Drink, first user are ordered, but are not provided to the dish of first user；The mood of the current demand includes at least
Following one: the first mood, the second mood, wherein first mood is used to indicate the current demand and needs in pre- timing
Interior processing, second mood are used to indicate the current demand without handling in the given time.
3. according to the method described in claim 2, it is characterized in that, indicating that first user needs to drink in the current demand
In the case where product, after the current demand is reported to service background, the method also includes:
The drink that first user needs is provided to first user by third user.
4. according to the method described in claim 2, it is characterized in that, indicate that first user is ordered in the current demand,
But in the case where the dish for being not provided to first user, after the current demand is reported to service background, the side
Method further include:
Whether first user ordered according to the adjustment of the mood of the first user current demand, but is not provided to described the
The dish is supplied to first user within first predetermined time by the dish of one user.
5. according to the method described in claim 4, it is characterized in that, being according to the adjustment of the mood of the first user current demand
It is no that first user is ordered, but the dish of first user is not provided within first predetermined time by the dish
Meat and fish dishes is supplied to first user
When the mood of the current demand of first user is first mood, according to first mood by described first
User is ordered, but the dish for being not provided to first user sorts forward, and is preferentially supplied to first user.
6. according to the method described in claim 4, it is characterized in that, being according to the adjustment of the mood of the first user current demand
It is no that first user is ordered, but the dish of first user is not provided within first predetermined time by the dish
Meat and fish dishes is supplied to first user further include:
When the mood of the current demand of first user is second mood, according to second mood by described first
User is ordered, but the dish for being not provided to first user sorts backward, and the dish is supplied to fourth user.
7. a kind of voice processing apparatus characterized by comprising
Acquiring unit, for obtaining the voice messaging of the first user and second user；
Analytical unit, for analyzing the current demand and the current demand of first user according to the voice messaging
Mood, wherein the mood of the current demand and/or the current demand is used to indicate the current demand of first user
Whether need to handle within the first predetermined time；
Reporting unit, for the current demand to be reported to service background.
8. device according to claim 7, which is characterized in that the current demand includes at least following one: needs
Drink, first user are ordered, but are not provided to the dish of first user；The mood of the current demand includes at least
Following one: the first mood, the second mood, wherein first mood is used to indicate the current demand and needs in pre- timing
Interior processing, second mood are used to indicate the current demand without handling in the given time.
9. a kind of storage medium, which is characterized in that the storage medium includes the program of storage, wherein run in described program
When control the storage medium where equipment perform claim require any one of 1 to 6 described in method.
10. a kind of processor, which is characterized in that the processor is for running program, wherein right of execution when described program is run
Benefit require any one of 1 to 6 described in method.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910492654.3A CN110289017A (en) | 2019-06-06 | 2019-06-06 | Method of speech processing and device |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910492654.3A CN110289017A (en) | 2019-06-06 | 2019-06-06 | Method of speech processing and device |
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| CN110289017A true CN110289017A (en) | 2019-09-27 |
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| CN201910492654.3A Pending CN110289017A (en) | 2019-06-06 | 2019-06-06 | Method of speech processing and device |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111210823A (en) * | 2019-12-25 | 2020-05-29 | 秒针信息技术有限公司 | Radio equipment detection method and device |
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