CN110245791A - A kind of order processing method and system - Google Patents
A kind of order processing method and system Download PDFInfo
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- CN110245791A CN110245791A CN201910468017.2A CN201910468017A CN110245791A CN 110245791 A CN110245791 A CN 110245791A CN 201910468017 A CN201910468017 A CN 201910468017A CN 110245791 A CN110245791 A CN 110245791A
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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- G06Q10/047—Optimisation of routes or paths, e.g. travelling salesman problem
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- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
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Abstract
The present invention provides a kind of order processing method and system, the inefficient and Gao Chengben of the existing manual worksheet processing solved, shortens the path of sending with charge free of An Wei engineer, and efficiency is sent in raising with charge free.The order processing method, comprising: order is sorted；According to the order after the sorting, An Wei engineer is matched, and generates plan scheduling list；According to the plan scheduling list, by servicing simulation algorithm model, generate order sends route with charge free.
Description
Technical field
The invention belongs to logistics fields, it particularly relates to a kind of order processing method and system.
Background technique
With the diversification of business development after sale, user requires the timeliness that An Wei engineer makes house calls growing.
Service Order is assigned to the mode of An Wei engineer by traditional site information teller by hand, and time-consuming, heavy workload, error rate are high,
After An Wei engineer's order, the route visited is arranged by rule of thumb, and the time expended on the way is long, and the service timeliness of user cannot get
It ensures.The mode that traditional worksheet processing is visited falls behind relatively, has been far from satisfying business demand and the user of high speed development
An urgent demand to punctuality of visiting.Currently, worksheet processing of the same trade is visited, mostly artificial manual worksheet processing is to An Wei engineer, An Weigong
Cheng Shi does not plan that the time of visiting is random to the order that the same day visits, and takes considerable time on road, and user's reminder phenomenon is tight
Weight, timeliness of visiting cannot ensure.
Summary of the invention
The present invention provides a kind of order processing method and system, the inefficient and Gao Chengben of the existing manual worksheet processing solved,
The path of sending with charge free of An Wei engineer is shortened, efficiency is sent in raising with charge free.
In order to solve the above technical problems, the embodiment of the present invention uses following technical scheme:
In a first aspect, the embodiment of the present invention provides a kind of order processing method, which comprises
Order is sorted；
According to the order after the sorting, An Wei engineer is matched, and generates plan scheduling list；
According to the plan scheduling list, by servicing simulation algorithm model, generate order sends route with charge free.
It is with reference to first aspect, described that order is sorted as the first enforceable technical solution, comprising:
According to the process and production plan of order, tentatively sorted according to the job date of order and operating area, and
Classified according to order placement service qualification to order；
Using POI and inverse address analytic method, order is subjected to geography informatization；
Order after the geography informatization is sorted according to the activity duration；
By it is described sorted according to the activity duration after order, carry out block pretreatment, and carry out O/No..
With reference to first aspect, as second of enforceable technical solution, the order according to after the sorting, matching
An Wei engineer, comprising:
According to user's history Service Order, user's portrait is carried out to order user, and draw a portrait to user according to the user
Partition of the level is carried out, user's weight is obtained；
The attribute weight of order is calculated using service simulation algorithm model；
According to the attribute weight of user's weight and order, the comprehensive weight of order is calculated, and order is ranked up；
It is scored using big data algorithm and An Wei engineer, is drawn a portrait to An Wei engineer；
By servicing simulation algorithm model, according to An Wei engineer's progress after the order and the portrait after sequence
Match, generates the An Wei engineer to match with the order.
Second of enforceable technical solution with reference to first aspect, it is described logical as the third enforceable technical solution
Service simulation algorithm model is crossed, is matched according to the An Wei engineer after the order and the portrait after sequence, generation and institute
State the An Wei engineer that order matches, comprising:
The service network that inquiry matches with Service Order；
Sort the Service Order of the following m days reserved jobs；
The Service Order of the sorting is ranked up；
Service Order after calculating sequence is time-consuming；
By the Service Order according to engineer's portrait, coverage, order time-consuming and thermodynamic coefficient, carries out route map and draw
Point, and Service Order distribution reservation in each line chart road is visited the activity duration.
With reference to first aspect, described according to the plan scheduling list as the 4th kind of enforceable technical solution, pass through clothes
Business simulation algorithm model, generates the route for sending order with charge free, comprising:
According to the shipping address of order, distance and the time for going to order shipping address are calculated, and analyzes all order classes
The average time-consuming of the history of type；
Calculate distance and the time that latter order shipping address is gone to by previous order shipping address；
According to the average time-consuming sequence of the history of the sequence of An Wei engineer's mobile terminal LBS distance, each order type, meter
Calculation is obtained when good day dimension engineer's whole order time-consuming sequence；
By all route planning data, in conjunction with the comprehensive weight grade of order, by optimal algorithm to it is all away from
From permutation and combination is carried out, obtains and optimal send path with charge free.
With reference to first aspect, as the 5th kind of enforceable technical solution, the method also includes:
Order to be adjusted is received, and dynamic modifies the precedence information of the order to be adjusted；
According to the order information to be adjusted, by servicing simulation algorithm model, the order to be adjusted is added to plan row
Cheng Danzhong.
Second aspect, the embodiment of the present invention provide a kind of order processing system, the system comprises:
Sort module: for sorting to order；
Matching module: for matching An Wei engineer according to the order after the sorting, and plan scheduling list is generated；
Generation module: for according to the plan scheduling list, by servicing simulation algorithm model, generate order to send road with charge free
Line.
In conjunction with second aspect, as the first enforceable technical solution, the sorting module, comprising:
First sorting unit: job date and operation area for the process and production plan according to order, according to order
Domain is tentatively sorted, and is classified according to order placement service qualification to order；
Information-based unit: for using POI and inverse address analytic method, order to be carried out geography informatization；
Second sorting unit: the order after the geography informatization is sorted according to the activity duration for sorting；
Pretreatment unit: for by it is described sorted according to the activity duration after order, carry out block pretreatment, and ordered
Single number.
In conjunction with second aspect, as second of enforceable technical solution, the matching module, comprising:
Acquiring unit: for carrying out user's portrait to order user, and according to the use according to user's history Service Order
Family portrait carries out partition of the level to user, obtains user's weight；
First computing unit: for calculating the attribute weight of order using service simulation algorithm model；
Second computing unit: for the attribute weight according to user's weight and order, calculating the comprehensive weight of order,
And order is ranked up；
Portrait unit: it for being scored using big data algorithm and An Wei engineer, draws a portrait to An Wei engineer；
Generation unit: for being tieed up according to the peace after the order and the portrait after sequence by service simulation algorithm model
Engineer matches, and generates the An Wei engineer to match with the order.
In conjunction with second of second aspect enforceable technical solution, as the third enforceable technical solution, the life
At unit, comprising:
Inquiry subelement: for inquiring the service network to match with Service Order；
Sort subelement: for sorting the Service Order of the following m days reserved jobs；
Sorting subunit: for being ranked up to the Service Order of the sorting；
Computation subunit: time-consuming for calculating the Service Order after sorting；
It divides subelement: being used for the Service Order according to engineer's portrait, coverage, order time-consuming and heating power system
Number carries out route map division, and Service Order distribution reservation in each line chart road is visited the activity duration.
In conjunction with second aspect, as the 4th kind of enforceable technical solution, the generation module, comprising:
Third computing unit calculates distance and the time for going to order shipping address for the shipping address according to order,
And the average time-consuming of history for analyzing all order types；
4th computing unit goes to the distance of latter order shipping address timely for calculating by previous order shipping address
Between；
5th computing unit, for being gone through according to the sequence of An Wei engineer mobile terminal LBS distance, each order type
The average time-consuming sequence of history is calculated when good day dimension engineer's whole order time-consuming sequence；
6th computing unit is used for by all route planning data, in conjunction with the comprehensive weight grade of order, by most
Excellent algorithm carries out permutation and combination to all distance, obtains and optimal sends path with charge free.
Compared with prior art, the order processing method and system of the embodiment of the present invention, the existing manual worksheet processing solved
Inefficient and Gao Chengben, shorten the path of sending with charge free of An Wei engineer, efficiency is sent in raising with charge free.The order processing side of the present embodiment
Method, comprising: order is sorted；According to the order after the sorting, An Wei engineer is matched；According to the order and matching
An Wei engineer, by service simulation algorithm model, generate order sends path with charge free.The method of the present embodiment is realized automatically and is ordered
Path is sent in single sorting, An Wei engineer's matching and generation with charge free, solve it is artificial divide Dan Wenti by hand, saved the time, manpower and
Economic cost, while path is sent with charge free for An Wei engineer's recommendation is optimal.
Detailed description of the invention
It to describe the technical solutions in the embodiments of the present invention more clearly, below will be to needed in the embodiment
Attached drawing is briefly described, it should be apparent that, drawings in the following description are only some embodiments of the invention, for ability
For the those of ordinary skill of domain, without creative efforts, it can also be obtained according to these attached drawings other attached
Figure.
Fig. 1 is the architecture diagram of application of the embodiment of the present invention；
Fig. 2 is the flow chart of the method for the embodiment of the present invention；
Fig. 3 is the flow chart of step S10 in the method for the embodiment of the present invention；
Fig. 4 is the system structure diagram of the embodiment of the present invention.
Specific embodiment
Technical solution in order to enable those skilled in the art to better understand the present invention, with reference to the accompanying drawing and specific embodiment party
Present invention is further described in detail for formula.Embodiments of the present invention are described in more detail below, the embodiment is shown
Example is shown in the accompanying drawings, and in which the same or similar labels are throughly indicated same or similar element or has identical or class
Like the element of function.It is exemplary below with reference to the embodiment of attached drawing description, for explaining only the invention, and cannot
It is construed to limitation of the present invention.Those skilled in the art of the present technique are appreciated that unless expressly stated, odd number shape used herein
Formula " one ", "one", " described " and "the" may also comprise plural form.It is to be further understood that specification of the invention
Used in wording " comprising " refer to that there are the feature, integer, step, operation, element and/or component, but it is not excluded that
In the presence of or add other one or more features, integer, step, operation, element, component and/or their group.It should be understood that
When we say that an element is " connected " or " coupled " to another element, it can be directly connected or coupled to other elements, or
There may also be intermediary elements.In addition, " connection " used herein or " coupling " may include being wirelessly connected or coupling.Here make
Wording "and/or" includes one or more associated any cells for listing item and all combinations.The art
Technical staff is appreciated that unless otherwise defined all terms (including technical terms and scientific terms) used herein have
Meaning identical with the general understanding of the those of ordinary skill in fields of the present invention.It should also be understood that such as general
Those terms, which should be understood that, defined in dictionary has a meaning that is consistent with the meaning in the context of the prior art, and
Unless defined as here, it will not be explained in an idealized or overly formal meaning.
With reference to the accompanying drawing, technical solution of the present invention is described in detail.
The order processing method of the present embodiment can be applicable in framework as shown in Figure 1.The framework include EDrop order server,
Intelligent server and send work terminal.EDrop order server is for generating order.User places an order according to self-demand in webpage, order
It is automatically saved in EDrop order server.Order is transmitted in intelligent server by EDrop order server.Intelligent server is to received
Order is handled, and suitable An Wei engineer is matched, and selects optimal to send path with charge free.Meanwhile intelligent server is by order
Information, which is sent to, sends work terminal.
As shown in Fig. 2, a kind of order processing method of the embodiment of the present invention, which comprises
S10 sorts order；
S20 matches An Wei engineer according to the order after the sorting；
S30 generates sending with charge free for order by servicing simulation algorithm model according to the order and matched An Wei engineer
Path.
In above-described embodiment, system carries out order processing automatically.Wherein, after being sorted to order, Auto-matching peace
Tie up engineer.The common mode of the prior art is manually to send work.Compared with prior art, the method for the present embodiment, it is automatic to carry out
Order sends work.This improves the working efficiency for sending work.Meanwhile in the method for the present embodiment, certainly by service simulation algorithm model
Dynamic measuring and calculating order sends path with charge free.An Wei engineer sends with charge free every time only to send one with charge free.In face of multiple orders, select optimal
It sends path with charge free, distribution time can be shortened, efficiency is sent in raising with charge free.
The method of the present embodiment is assigned order by intelligent sorting algorithm service and path Scheduling Algorithm service
An Wei engineer, and recommend the optimal route of visiting of An Wei engineer.
Intelligent sorting algorithm service is to carry out intelligent sorting to order and recommend, using big data algorithm, is based on map
POI technology, building sorting algorithm service engine.Intelligent sorting algorithm service may include four modules: first by the work of order
The factors such as sequence, time, region and required ability qualification carry out fining intelligent sorting to order.Recycle An Wei engineer
Portrait, user, which draw a portrait, constructs a set of accurately An Wei engineer intelligent recommendation engine, order is recommended An Wei engineer, and raw
At plan scheduling list.In the process, system is automatically for the burst scenes such as urgent slotting list are met, and dynamic adjusts scheduling list in real time.
Algorithm is sorted by fining, Service Order is assigned to An Wei engineer, then passage path Scheduling Algorithm service,
All orders visited on the day of An Wei engineer are carried out with the planning in path.By route planning data combination job ticket weight etc.
Grade carries out permutation and combination to all distance by optimal algorithm, by time-consuming minimum, route recently, utmostly meet user
The route combination of demand gets up, and obtains optimal path planning.
The present embodiment is by traditional site information teller's craft worksheet processing to An Wei engineer, and An Wei engineer was by rule of thumb to the same day
The order of operation of need to visiting is ranked up the work pattern visited, and is changed to system and assigns automatically, and path is sent in automatic planning with charge free.Together
When, the present embodiment has broken the binding relationship of original site Yu An Wei engineer, is changed into the address for comprehensively considering user, user
It is expected that time of visiting, An Wei engineer's portrait, order priority, generation is optimal to send path with charge free.This has not only liberated site information
Member's manpower, reduces human cost, while having given Order splitting to more reasonable An Wei engineer, when shortening the service of order
It is long, also improve user's shopping experience.
As preference, as shown in figure 3, the step S10, sorts order, specifically includes:
S101 is tentatively divided according to the process and production plan of order according to the job date of order and operating area
It picks, and is classified according to order placement service qualification to order.
Production plan is the Service Order estimated friendship phase.Job date is making house calls the date for Service Order.Service money
Matter refers to air-conditioning installation qualification, air-conditioning maintenance qualification, gas heater installation qualification.For example, Service Order is to system after sale
The service qualification that known users desired service time and order need, that can by the same time and with service qualification order into
Row classifying-sorting.
Order is carried out geography informatization using POI and inverse address analytic method by S102.For example, as it is known that Service Order
Province, city, area, street and the better address of address of service carry out ground according to the interface that this address of service calls Amap to provide
The parsing of reason information obtains specific longitude and latitude.
S103 sorts the order after the geography informatization according to the activity duration.For example, order is carried out the activity duration
Sorting, and be divided into morning sorting by user's expected service time section and sorted with afternoon.
S104 by it is described sorted according to the activity duration after order, carry out block pretreatment simultaneously carry out O/No..Such as:
The daily period is divided into the morning, two periods of afternoon, the morning (9:00-13:00) and afternoon (13:00-18:00).The morning (9:00-
13:00) there are 300 lists in block, then by 300 1 to 300 number consecutivelies of single progress.
In above-mentioned preference, order is sorted, order is sorted out, in order to subsequent processing.In the preference, it is based on
Order is carried out region portrait using map POI technology, order operating area is determined, in conjunction with LBS and big data by big data technology
Algorithm, building fining sorting algorithm service engine reduce human cost and people for promoting the accuracy of operation intelligence scheduling
It is random to divide order, promote operating efficiency and user experience.Fining sorting algorithm service engine refers to entire intelligence after sale
The algorithm that work is accurately sent in energy scheduling to people is realized.
As preference, the step S20 matches An Wei engineer, specifically includes:
S201 carries out user's portrait according to user's history order and user behavior, to order user, and according to the user
Portrait carries out partition of the level to user, obtains user's weight.
As example, user's history order and user behavior include: the types of user's history subscription services, evaluation, complaint,
Liveness.As example, user's portrait includes that service satisfaction is high, pay attention to detail, 3 months without complaint.User draws a portrait rank can
It is divided into: ordinary user, favorable comment user, easy report user, VIP user, ox user.User's weight according to user draw a portrait rank,
Usage behavior, positive rating, the rate of complaints COMPREHENSIVE CALCULATING obtain.
S202 calculates the attribute weight of order using service simulation algorithm model.Simulation algorithm model is serviced according to order product
The dimensions such as class, brand, events in operation, quality guarantee mark, calculate the attribute weight of order.
It services simulation algorithm model and order is carried out according to the address of service of Service Order, commodity classification, service qualification dimension
Attribute weight divide.Such as: Service Order air-conditioning installs address of service in " Nanjing Jiangning District kylin door street east
The suburb small town room X unit XX ", system occur that average service duration is calculated (from label of visiting in the order of this cell according to history
Completed to the service of arriving time-consuming) it is 2.5 hours, the average service duration of the cell belongs to different more than normal air-conditioning installation service time
Chang little Qu, and the cell conditions fed back according to history Service Order engineer learn that this cell house desigh air-conditioning well is narrow, pacifies
It is big to fill difficulty, then the attribute weight of this kind of order is then high, needs to assign veteran engineer.
S203 calculates the comprehensive weight of order according to the attribute weight of user's weight and order.According to user's weight, service
Cell complexity where order average service duration, address of service, the comprehensive weight of COMPREHENSIVE CALCULATING order.Order is arranged
Sequence.According to the comprehensive weight of order, order is ranked up.
S204 is scored using big data algorithm and An Wei engineer, is drawn a portrait to An Wei engineer.An Wei engineer comments
Point points-scoring system comprehensive score can be serviced according to An Wei engineer, it specifically can be according to entire period of actual operation, daily of An Wei engineer
Operation behaviour, exclusive region, positive rating, the rate of complaints, service grade of skill, bonus number carry out engineer's ranking (such as:
Gold medal engineer, senior engineer, intermediate engineer, ordinary skill teacher, engineer-in-practice).
S205 is carried out by service simulation algorithm model according to the An Wei engineer after the order and the portrait after sequence
Matching generates the An Wei engineer to match with the order.
The step S205 is specifically included:
The service network that S2051 inquiry matches with Service Order.For example, passing through the address of service and site of Service Order
Service range, contract signature constraint, be matched to the service network to match with Service Order.
S2052 sorts the Service Order of the following m days reserved jobs.For example, being taken out two days following according to present system time
The Service Order on target reserved job date, and sorting classification is carried out to Service Order according to service qualification.
S2053 is ranked up the Service Order of the sorting.For example, to the Service Order sorted out according to service qualification,
It carries out address of service longitude and latitude and dot area starting point longitude and latitude distance calculates, press distance sequence from the near to the remote, carry out order row
Sequence.
It is time-consuming that S2054 calculates the Service Order after sequence.For example, time-consuming=high moral navigation distance of each Service Order is estimated
Time+history average service duration.
The Service Order according to engineer's portrait, coverage, order time-consuming and thermodynamic coefficient, is carried out road by S2055
Line chart divides, and Service Order distribution reservation in each line chart road is visited the activity duration.If Service Order by change early period about to
The same day preferentially enjoys forward job right.Thermodynamic coefficient, which refers to, analyzes engineer according to engineer's history work order of making house calls
The operating area that is covered, the scoring of operation qualification, engineer's integrated service score information.
In the preference, enclosed based on service simulation algorithm model by the Service Order portrait information of system magnanimity after sale
Around user behavior data, user's portrait is carried out, constructs accurately An Wei engineer's intelligent recommendation engine, is closed for user's Auto-matching
Suitable An Wei engineer promotes after-sale service quality.
Such as: service points-scoring system comprehensive score: RY00000001 worker have air-conditioning installation 0.98, black appliances installation 0.66,
The qualification of cleaning maintenance 0.55.The money that RY00000002 worker has air-conditioning installation 0.97, black appliances to install 0.6, cleaning maintenance 0.44
Matter.RY00000003 worker has the qualification of black appliances installation 0.7, cleaning maintenance 0.61.
When occurring in region, air-conditioning installation 15 is single, and black appliances installation 20 is single, and cleaning maintenance 5 is single, then pressing current service order
Based on the seeervice cycle integrated planning on reserved job date, if the reserved job date is April 16, planned as a whole according to the seeervice cycle
Plan gained activity duration 9:00~13:00,14:00~18:00 services comprehensive score sequence from the low principle of higher position according to worker
Carry out Service Order distribution.It is obtained by being calculated:
It is single that RY00000001 worker gets air-conditioning installation 10；RY00000002 worker gets 5 list of air-conditioning installation, black appliances installation
5 is single；It is single that RY00000003 worker gets 12 list of black appliances installation, cleaning maintenance 8.
As preference, the step S30 is calculated according to the order and matched An Wei engineer by service simulation
Method model calculates the An Wei engineer and completes to send the route of order with charge free, specifically includes:
S301 calculates distance and the time for going to order shipping address, and analyze all order according to the shipping address of order
The average time-consuming of the history of single type.Wherein, distance and the time for going to order shipping address are calculated, it can sending with charge free using order
The vehicles that the longitude and latitude of address and the longitude and latitude of engineer's starting point and engineer use call Amap SDK module to calculate
It obtains.Order type refers to the service order type in operating system after sale, and such as installation of new machine list, on-site maintenance list are visited clearly
List is washed, is sent and is repaired list, posts and repair list etc..
S302 calculates distance and the time that latter order shipping address is gone to by previous order shipping address.The step calculates
It is single to next single required distance and time from upper one after the completion of the single service of engineer daily one, it is next single for confirming
It visits the scheduled time.
S303 sorts according to An Wei engineer's mobile terminal LBS distance, the average time-consuming row of the history of each order type
Sequence is calculated when good day dimension engineer's whole order time-consuming sequence.
S304 is by all route planning data, in conjunction with the comprehensive weight grade of order, by optimal algorithm to it is all away from
From permutation and combination is carried out, obtains and optimal send path with charge free.
Route planning data include worker goes to first single navigation distance and estimates and go to time, Service Order from starting point
Average operation time, go to next single navigation distance and estimate and go to the time.Such as: the starting point of engineer to work daily is
The mansion Zi Feng is (118.782781,32.061262) according to the longitude and latitude that Amap parses the mansion Zi Feng, Service Order
Address of service parsing longitude and latitude have (A, B, C, D, E, F, G) 7 longitude and latitude points, calculated by Amap, the mansion Cong Zifeng goes out
Preceding 7 points of hair, which obtain, goes to the distance of G and time most short, then the order of G point is first single, is being with the longitude and latitude of G point
Point, which calculates, goes to the short line of next point and time to obtain A point, and so on obtain, it is optimal send with charge free path be G, A,
D、E、F、C、B。
In above-mentioned preference, service simulation algorithm model refers to Service Order Weight algorithm model.An Wei engineer receives
After order, using VOIP contact user, with user confirmation it is desired send the time with charge free, will need on the same day all job tickets visited into
Row scheduling.By the algorithm optimization that BI is provided, improves accuracy and send work efficiency rate, improve overall operation the degree of automation, reduce
Artificial burden.
When user encounters special circumstances or emergency, and change is needed to send the time with charge free, using this order as order to be adjusted.
As preference, the method also includes:
Order to be adjusted is received, and dynamic modifies the precedence information of the order to be adjusted；
According to the order information to be adjusted, by servicing simulation algorithm model, the order to be adjusted is added to plan row
Cheng Danzhong.
In the preference, order to be adjusted is added in plan scheduling list.When user, which needs to adjust, sends the time with charge free, system
User demand information is received, position of the order in scheduling list is adjusted.This, which makes order adjusted send the time with charge free, can satisfy
User demand promotes service experience.
The method of the present embodiment passes through big data algorithm according to the order qualification after weighting, point of interest, client's expected time
(An Wei engineer's qualification, Historical Jobs record, An Wei engineer arrange an order according to class and grade, An Wei engineer's grade etc.) analysis is recommended most suitable
An Wei engineer.Then by the Electricity Federation VOIP user, confirm service window, and with recommending An Wei engineer to match carry out that work is sent to be pacified
Row.Big data algorithm according to sent work to An Wei engineer's work order weight sort and number.Then, the sequence of order time-consuming is carried out.
Then, send with charge free path by recommending, by above-mentioned all route planning data combination job ticket weighting levels, pass through optimal algorithm
Permutation and combination is carried out to all distances, the route combination that time-consuming minimum, route meets user's demand recently, utmostly is risen
Come, obtains optimal path planning.Meanwhile big data can provide more optimal upper gate ways of set and select for An Wei engineer's reference,
Big data services track by the history of the An Wei engineer, recommends the path planning for being best suitable for An Wei engineer's habit.
During processing, it may occur however that abnormal conditions.Order is changed and about carries out time zone locking and remind not allowing manually
Allotment, system limitation period are consistent with Scheduling Algorithm, prevent An Wei engineer from arbitrarily changing the activity duration, influence Intelligent drainage
Journey implementation effect.System is initiated cancellation of order, is reassigned, and carries out prompting and An Wei engineer's routing update recommendation, handheld client
Immediately push update message, all scheduling changes have message center historical record that can look at end.It is singly re-routed to interim
It calculates, the sequence of big data algorithm evaluation, and actively refreshes operation scheduling plan on the day of handheld client end, have particular/special requirement to timeliness
Order type limit interim scheduling change.
The present embodiment combines An Wei engineer's portrait, user's portrait, service operation duration, path distance, order attributes
Deng, it is ensured that the accuracy rate of algorithm is high.
As shown in figure 4, the embodiment of the present invention also provides a kind of order processing system, comprising:
Sort module: for sorting to order；
Matching module: for matching An Wei engineer according to the order after the sorting, and plan scheduling list is generated；
Generation module: for according to the plan scheduling list, by servicing simulation algorithm model, generate order to send road with charge free
Line.
In above-described embodiment, system carries out order processing automatically.Wherein, after being sorted using sorting module to order,
Utilize matching module Auto-matching An Wei engineer.The common mode of the prior art is manually to send work.Compared with prior art, originally
The system of embodiment, the automatic order that carries out send work.This improves the working efficiency for sending work.Meanwhile in the system of the present embodiment, lead to
That crosses generation module automatic measurement & calculation order sends path with charge free.An Wei engineer sends with charge free every time only to send one with charge free.In face of multiple
Order, selection is optimal to send path with charge free, can shorten distribution time, and efficiency is sent in raising with charge free.
Preferably, the sorting module, comprising:
First sorting unit: job date and operation area for the process and production plan according to order, according to order
Domain is tentatively sorted, and is classified according to order placement service qualification to order；
Information-based unit: for using POI and inverse address analytic method, order to be carried out geography informatization；
Second sorting unit: the order after the geography informatization is sorted according to the activity duration for sorting；
Pretreatment unit: for by it is described sorted according to the activity duration after order, carry out block pretreatment, and ordered
Single number.
Preferably, the matching module, comprising:
Acquiring unit: for carrying out user's portrait to order user, and according to the use according to user's history Service Order
Family portrait carries out partition of the level to user, obtains user's weight；
First computing unit: for calculating the attribute weight of order using service simulation algorithm model；
Second computing unit: for the attribute weight according to user's weight and order, calculating the comprehensive weight of order,
And order is ranked up；
Portrait unit: it for being scored using big data algorithm and An Wei engineer, draws a portrait to An Wei engineer；
Generation unit: for being tieed up according to the peace after the order and the portrait after sequence by service simulation algorithm model
Engineer matches, and generates the An Wei engineer to match with the order.
Preferably, the generation unit, comprising:
Inquiry subelement: for inquiring the service network to match with Service Order；
Sort subelement: for sorting the Service Order of the following m days reserved jobs；
Sorting subunit: for being ranked up to the Service Order of the sorting；
Computation subunit: time-consuming for calculating the Service Order after sorting；
It divides subelement: being used for the Service Order according to engineer's portrait, coverage, order time-consuming and heating power system
Number carries out route map division, and Service Order distribution reservation in each line chart road is visited the activity duration.
Preferably, the generation module, comprising:
Third computing unit calculates distance and the time for going to order shipping address for the shipping address according to order,
And the average time-consuming of history for analyzing all order types；
4th computing unit goes to the distance of latter order shipping address timely for calculating by previous order shipping address
Between；
5th computing unit, for being gone through according to the sequence of An Wei engineer mobile terminal LBS distance, each order type
The average time-consuming sequence of history is calculated when good day dimension engineer's whole order time-consuming sequence；
6th computing unit is used for by all route planning data, in conjunction with the comprehensive weight grade of order, by most
Excellent algorithm carries out permutation and combination to all distance, obtains and optimal sends path with charge free.
Preferably, the system also includes:
Modified module: for receiving order to be adjusted, and dynamic modifies the precedence information of the order to be adjusted；
Adding module: for the order information to be adjusted according to, by servicing simulation algorithm model, by the order to be adjusted
It is added in plan scheduling list.
All the embodiments in this specification are described in a progressive manner, same and similar portion between each embodiment
Dividing may refer to each other, and each embodiment focuses on the differences from other embodiments.Especially for equipment reality
For applying example, since it is substantially similar to the method embodiment, so describing fairly simple, related place is referring to embodiment of the method
Part explanation.
Those skilled in the art should know, realize the method or system of above-described embodiment, can pass through computer journey
Sequence instructs to realize.The computer program instructions are loaded into programmable data processing device, such as computer, thus that can compile
Corresponding instruction is executed on journey data processing equipment, for realizing the function of method or the system realization of above-described embodiment.
Those skilled in the art can carry out non-creative technological improvement according to above-described embodiment to the application, without
It is detached from Spirit Essence of the invention.These improvement still should be regarded as within the protection scope of the claim of this application.
Claims (11)
1. a kind of order processing method, which is characterized in that the described method includes:
Order is sorted；
According to the order after the sorting, An Wei engineer is matched, and generates plan scheduling list；
According to the plan scheduling list, by servicing simulation algorithm model, generate order sends route with charge free.
2. according to the method for claim 1, which is characterized in that described to be sorted to order, comprising:
According to the process and production plan of order, tentatively sorted according to the job date of order and operating area, and according to
Order placement service qualification classifies to order；
Using POI and inverse address analytic method, order is subjected to geography informatization；
Order after the geography informatization is sorted according to the activity duration；
By it is described sorted according to the activity duration after order, carry out block pretreatment, and carry out O/No..
3. the method for order intelligence scheduling described in accordance with the claim 1, which is characterized in that described according to ordering after the sorting
It is single, match An Wei engineer, comprising:
According to user's history Service Order, user's portrait is carried out to order user, and carry out to user according to user portrait
Partition of the level obtains user's weight；
The attribute weight of order is calculated using service simulation algorithm model；
According to the attribute weight of user's weight and order, the comprehensive weight of order is calculated, and order is ranked up；
It is scored using big data algorithm and An Wei engineer, is drawn a portrait to An Wei engineer；
By servicing simulation algorithm model, matched according to the An Wei engineer after the order and the portrait after sequence, life
At the An Wei engineer to match with the order.
4. the method for order intelligence scheduling described in accordance with the claim 3, which is characterized in that described by servicing simulation algorithm mould
Type is matched according to the An Wei engineer after the order and the portrait after sequence, generates the peace to match with the order
Tie up engineer, comprising:
The service network that inquiry matches with Service Order；
Sort the Service Order of the following m days reserved jobs；
The Service Order of the sorting is ranked up；
Service Order after calculating sequence is time-consuming；
By the Service Order according to engineer's portrait, coverage, order time-consuming and thermodynamic coefficient, route map division is carried out,
And Service Order distribution reservation in each line chart road is visited the activity duration.
5. according to the method for claim 1, which is characterized in that it is described according to the plan scheduling list, it is simulated by service
Algorithm model generates the route for sending order with charge free, comprising:
According to the shipping address of order, distance and the time for going to order shipping address are calculated, and analyzes all order types
The average time-consuming of history；
Calculate distance and the time that latter order shipping address is gone to by previous order shipping address；
According to the average time-consuming sequence of the history of the sequence of An Wei engineer's mobile terminal LBS distance, each order type, calculate
Out when good day dimension engineer's whole order time-consuming sequence；
By all route planning data, in conjunction with the comprehensive weight grade of order, by optimal algorithm to all distances into
Row permutation and combination obtains and optimal sends path with charge free.
6. according to the method for claim 1, which is characterized in that the method also includes:
Order to be adjusted is received, and dynamic modifies the precedence information of the order to be adjusted；
The order to be adjusted is added to plan scheduling list by servicing simulation algorithm model according to the order information to be adjusted
In.
7. a kind of order processing system, which is characterized in that the system comprises:
Sort module: for sorting to order；
Matching module: for matching An Wei engineer according to the order after the sorting, and plan scheduling list is generated；
Generation module: for according to the plan scheduling list, by servicing simulation algorithm model, generate order to send route with charge free.
8. system according to claim 7, which is characterized in that the sorting module, comprising:
First sorting unit: for the process and production plan according to order, according to order job date and operating area into
The preliminary sorting of row, and classified according to order placement service qualification to order；
Information-based unit: for using POI and inverse address analytic method, order to be carried out geography informatization；
Second sorting unit: the order after the geography informatization is sorted according to the activity duration for sorting；
Pretreatment unit: for by it is described sorted according to the activity duration after order, carry out block pretreatment, and carry out order volume
Number.
9. system according to claim 7, which is characterized in that the matching module, comprising:
Acquiring unit: for carrying out user's portrait to order user, and draw according to the user according to user's history Service Order
As carrying out partition of the level to user, user's weight is obtained；
First computing unit: for calculating the attribute weight of order using service simulation algorithm model；
Second computing unit: for the attribute weight according to user's weight and order, the comprehensive weight of order is calculated, and right
Order is ranked up；
Portrait unit: it for being scored using big data algorithm and An Wei engineer, draws a portrait to An Wei engineer；
Generation unit: for tieing up engineering according to the peace after the order and the portrait after sequence by service simulation algorithm model
Shi Jinhang matching, generates the An Wei engineer to match with the order.
10. according to the system described in claim 9, which is characterized in that the generation unit, comprising:
Inquiry subelement: for inquiring the service network to match with Service Order；
Sort subelement: for sorting the Service Order of the following m days reserved jobs；
Sorting subunit: for being ranked up to the Service Order of the sorting；
Computation subunit: time-consuming for calculating the Service Order after sorting；
Divide subelement: for by the Service Order according to engineer's portrait, coverage, order time-consuming and thermodynamic coefficient,
Route map division is carried out, and Service Order distribution reservation in each line chart road is visited the activity duration.
11. system according to claim 7, which is characterized in that the generation module, comprising:
Third computing unit calculates distance and the time for going to order shipping address for the shipping address according to order, and divides
Analyse the average time-consuming of history of all order types；
4th computing unit, for calculating distance and the time of going to latter order shipping address by previous order shipping address；
5th computing unit is flat for the history according to the sequence of An Wei engineer's mobile terminal LBS distance, each order type
Time-consuming sequence is calculated when good day dimension engineer's whole order time-consuming sequence；
6th computing unit, for all route planning data to be passed through optimal calculation in conjunction with the comprehensive weight grade of order
Method carries out permutation and combination to all distance, obtains and optimal sends path with charge free.
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| CN112184365A (en) * | 2020-09-08 | 2021-01-05 | 深圳市道旅旅游科技股份有限公司 | Method and device for processing work order in abnormal order state |
| CN112184388A (en) * | 2020-10-12 | 2021-01-05 | 上海燕汐软件信息科技有限公司 | Home decoration service ticket distribution method and device and storage medium |
| CN112307379A (en) * | 2020-07-15 | 2021-02-02 | 长沙市到家悠享家政服务有限公司 | Page generation method, device and equipment |
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| CN113222689A (en) * | 2021-04-26 | 2021-08-06 | 北京京东拓先科技有限公司 | Service order processing method, device, equipment, medium and program product |
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| CN111027867A (en) * | 2019-12-12 | 2020-04-17 | 蚁安居(天津)网络技术有限公司 | Automatic ordering system and order tracking system for home service |
| CN112990807B (en) * | 2019-12-18 | 2023-04-07 | 顺丰科技有限公司 | Item delivery time consumption analysis method and device, computer equipment and storage medium |
| CN112990807A (en) * | 2019-12-18 | 2021-06-18 | 顺丰科技有限公司 | Item delivery time consumption analysis method and device, computer equipment and storage medium |
| CN112307379A (en) * | 2020-07-15 | 2021-02-02 | 长沙市到家悠享家政服务有限公司 | Page generation method, device and equipment |
| CN112307379B (en) * | 2020-07-15 | 2023-07-28 | 长沙市到家悠享家政服务有限公司 | Page generation method, device and equipment |
| CN112184365A (en) * | 2020-09-08 | 2021-01-05 | 深圳市道旅旅游科技股份有限公司 | Method and device for processing work order in abnormal order state |
| CN112184365B (en) * | 2020-09-08 | 2023-12-08 | 深圳市道旅旅游科技股份有限公司 | Abnormal order state work order processing method and device |
| CN112184388A (en) * | 2020-10-12 | 2021-01-05 | 上海燕汐软件信息科技有限公司 | Home decoration service ticket distribution method and device and storage medium |
| CN112184388B (en) * | 2020-10-12 | 2024-02-13 | 上海燕汐软件信息科技有限公司 | Home decoration service list distribution method, device and storage medium |
| CN112509164A (en) * | 2020-10-30 | 2021-03-16 | 长沙市到家悠享网络科技有限公司 | Attendance card-punching method, attendance card-punching device, attendance card-punching equipment and storage medium |
| CN113222689A (en) * | 2021-04-26 | 2021-08-06 | 北京京东拓先科技有限公司 | Service order processing method, device, equipment, medium and program product |
| CN113191664A (en) * | 2021-05-18 | 2021-07-30 | 绍兴鹿鸣网络科技有限公司 | Garment supply chain management method and system |
| CN113191509A (en) * | 2021-05-27 | 2021-07-30 | 广州广电运通智能科技有限公司 | Intelligent order dispatching method, equipment, medium and product based on maintenance personnel portrait |
| CN113516262A (en) * | 2021-07-30 | 2021-10-19 | 杭州智果科技有限公司 | Maintenance work order charging system |
| CN113505904A (en) * | 2021-07-30 | 2021-10-15 | 杭州智果科技有限公司 | Maintenance work order distribution system |
| CN114418471A (en) * | 2022-03-31 | 2022-04-29 | 广州平云小匠科技有限公司 | Intelligent planning and visual management method and system for work orders |
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