CN110110057A - A kind of dynamic words art group system and its application in Intelligent dialogue robot - Google Patents
A kind of dynamic words art group system and its application in Intelligent dialogue robot Download PDFInfo
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- CN110110057A CN110110057A CN201910322776.8A CN201910322776A CN110110057A CN 110110057 A CN110110057 A CN 110110057A CN 201910322776 A CN201910322776 A CN 201910322776A CN 110110057 A CN110110057 A CN 110110057A
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- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
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- G06F16/3329—Natural language query formulation or dialogue systems
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Abstract
The invention discloses a kind of dynamic words art group system and its application in Intelligent dialogue robot, solve the problems, such as that human-computer dialogue is inflexible in traditional intelligence conversational system, customization is difficult.Its key points of the technical solution are that the dynamic that the disclosure provides talks about art group system, including words art group loading module, slot value obtain module, rule match module and son words art selecting module.Slot value obtains module and obtains the slot value for influencing dialogue, and the slot value is input to rule match module and is matched, and words art group selecting module selects corresponding son words art further according to matching result, and as entire dynamic talks about the workflow of art group system.Dynamic words art group system is applied to Intelligent dialogue robot system, the dialogue of dialogue machine device people and user can be made more personalized and flexible and changeable, it is easier to which the customization demand for meeting client makes to talk with more natural, closer real human's tongue.
Description
Technical field
This disclosure relates to which artificial intelligence field, more particularly to a kind of dynamic talk about art group system and its in Intelligent dialogue robot
In application.
Background technique
Intelligent dialogue robot in the fields such as outgoing call, customer service, question and answer using more and more extensive, saved a large amount of people
Work cost, greatly improves working efficiency.But the generally existing dialogue of traditional dialogue robot system is inflexible, customizes difficulty
Problem cannot expire the customer demand that all trades and professions are higher and higher, become increasingly complex.
Summary of the invention
Disclosure purpose is to provide a kind of dynamic words art group system and its application in Intelligent dialogue robot, so that words
The more flexible convenience of the selection of art, it is easier to adapt to personalization, the mobilism feature of different user and external environment, it is easier to efficiently
The low customization demand for realizing client.
The above-mentioned technical purpose of the disclosure has the technical scheme that
A kind of dynamic words art group system, comprising:
Art group loading module, including words art group are talked about, the words art group includes son words art and rule base, loads and parse the sub- words
Art and the rule base；
Slot value obtains module, obtains the one or more slot values for influencing dialogue；
Rule match module, the slot value that will acquire are matched with the rule in the rule base, obtain matching result；
Son words art selecting module, according to the matching result, selection jumps to corresponding son words art and engages in the dialogue；
Wherein, the sub- words art includes common son words art and navigation son words art.
As specific embodiment, each sub- words art has corresponding ID, and the matching result is the sub- words art
ID。
As specific embodiment, it when the matching result is the navigation words art, is led according to the navigation words art
It navigates to next sub- words art.
Further, the navigation step of the navigation words art are as follows:
S1 engages in the dialogue according to the navigation words art, obtains and parse the option of user；
S2 obtains the matching result according to the rule match in the rule base to the corresponding sub- words art ID；
S3, according to the matching result, selection jumps to the corresponding sub- words art and engages in the dialogue；
S4 after the completion of dialogue, terminates dialogue or continues to return navigation and talk about art to execute the step S1 again.
Further, the navigation words art is level-one navigation son words art.
As specific embodiment, a kind of any of the above-described dynamic words art group system is in Intelligent dialogue robot
Using.
In conclusion the beneficial effect of the disclosure is: present disclose provides a kind of dynamics to talk about art group system, and is answered
Intelligent dialogue robot is used, the dynamic words art group system includes words art group loading module, slot value acquisition module, rule match
Module and son words art selecting module, slot value obtain module and obtain user's slot value, select son words art by rule match module, make intelligence
The dialogue of energy robot and user are more personalized and flexible and changeable, it is easier to which the customization demand for meeting client makes dialogue more
Naturally talk with closer to real human.
Detailed description of the invention
Fig. 1 is disclosure flow diagram.
Specific embodiment
The disclosure is described in further detail below in conjunction with attached drawing.
It includes words art group loading module, slot value acquisition module, rule match mould that dynamic described in the disclosure, which talks about art group system,
Block and son words art selecting module.Art group loading module is talked about, realizes the load and parsing function of words art group neutron words art and rule base；
The sub- words art includes common son words art and navigation son words art；Every height words art has unique ID in words art group.Slot value obtains
Module is used to obtain the one or more slot values for influencing dialogue, the foundation as the selection of sub- words art.Rule match module will acquire
Slot value matched with the rule in rule base, obtain matching result；Matching result is a son words art in a words art group
ID.Son words art selecting module specified son words art of the selection in words art group according to matching result.If the son words art selected is general
Communicate sub- art, is just engaged in the dialogue using the words art.If the son words art type of selection is navigation son words art, navigation function can be executed
Energy.
Son words art of navigating is to provide the user with the sub of option after user connects to talk about art, for judging that user pays close attention to item, is obtained
It takes user option and navigates to corresponding son words art.The realization of navigation feature is to engage in the dialogue according to navigation son words art first, obtains
Take and parse the option of user.Then according to the rule match in rule base to specified son words art ID.Further according to matching result,
Selection jumps to corresponding son words art and engages in the dialogue.After after the completion of dialogue, if you do not need to terminating dialogue, then navigation son words are returned to
Art executes son words art selection again, recycles like this.Navigation words art only supports level-one to navigate, and does not support multilevel deep to jump.
Slot value obtains module and obtains information from various data sources and be processed as slot value, and slot value includes userspersonal information, industry
Business data and environmental data etc..Userspersonal information has occupation, gender, age, surname or even income etc.；Business datum generally by
Party A provides, such as the debt information of user, refund record and financing record etc.；Environmental data such as from third party database or
Weather information, geography information and road conditions that API is obtained etc..
Slot value related to user is generally provided by Party A, and the information of user can be all placed on a database by Party A
In, it include user information, message registration and intention label, the meaning of user when intention label represents last time end of conversation in database
To being divided into access failure, refusal and complete these three labels.
Thus there are many acquisition modes of slot value: (1) by the dialogue with user, according to rule match or semantic understanding mould
The information that type extracts in user's word；(2) data that Party A imports before talking with, including userspersonal information or business number
According to etc.；(3) database or API that Party A provides, can be with real-time query to some business datums relevant with user or other numbers
According to；It include user information, message registration and intention label, the meaning of user when intention label represents last time end of conversation in database
To being divided into access failure, refusal and complete these three labels；(4) third party database or API can inquire some external rings
Border information；(5) message registration and intention label obtain call intention and statistical data of user etc.；(6) shape inside conversational system
State, such as current time, current process and intention judging result；(7) model of mind identifies one from the sound or sentence of user
The a little and related information of user, such as gender, age, intention, mood.
After slot value obtains, rule match is carried out by rule match module, as shown in Figure 1, the input that slot value obtains module is
Slot value, the slot value of acquisition are input to rule match module, after the completion of rule match, are input to sub- words art selecting module, then into
The selection of jargon art.
Dynamic words art group system is applied to Intelligent dialogue robot, can be set according to different session operational scenarios different
Slot value and rule can choose son words art different in words art group, to realize flexibly dialogue.
The above are disclosure exemplary embodiment, the protection scope of the disclosure is limited by claims and its equivalent.
Claims (6)
1. a kind of dynamic talks about art group system characterized by comprising
Art group loading module, including words art group are talked about, the words art group includes son words art and rule base, loads and parse the sub- words
Art and the rule base；
Slot value obtains module, obtains the one or more slot values for influencing dialogue；
Rule match module, the slot value that will acquire are matched with the rule in the rule base, obtain matching result；
Son words art selecting module, according to the matching result, selection jumps to corresponding son words art and engages in the dialogue；
Wherein, the sub- words art includes common son words art and navigation son words art.
2. a kind of dynamic as described in claim 1 talks about art group system, which is characterized in that each sub- words art has accordingly
ID, the matching result are the sub- words art ID.
3. a kind of dynamic as described in claim 1 talks about art group system, which is characterized in that the matching result is navigation
When talking about art, next sub- words art is navigated to according to the navigation words art.
4. a kind of dynamic as claimed in claim 3 talks about art group system, which is characterized in that the navigation step of the navigation words art
Are as follows:
S1 engages in the dialogue according to the navigation words art, obtains and parse the option of user；
S2 obtains the matching result according to the rule match in the rule base to the corresponding sub- words art ID；
S3, according to the matching result, selection jumps to the corresponding sub- words art and engages in the dialogue；
S4 after the completion of dialogue, terminates dialogue or continues to return navigation and talk about art to execute the step S1 again.
5. a kind of dynamic as claimed in claim 3 talks about art group system, which is characterized in that the navigation words art is level-one navigation
Son words art.
6. a kind of application of the dynamic words art group system a method as claimed in any one of claims 1 to 5 in Intelligent dialogue robot.
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Cited By (1)
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