CN109859855A - A kind of worksheet method, electronic equipment and computer readable storage medium - Google Patents
A kind of worksheet method, electronic equipment and computer readable storage medium Download PDFInfo
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- CN109859855A CN109859855A CN201811642142.2A CN201811642142A CN109859855A CN 109859855 A CN109859855 A CN 109859855A CN 201811642142 A CN201811642142 A CN 201811642142A CN 109859855 A CN109859855 A CN 109859855A
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Abstract
The invention discloses a kind of worksheet method, electronic equipment and computer readable storage mediums, receive the consulting work order of user account, consulting work order is issued in doctor's account in queueing condition, judge the order information that doctor's account is returned whether is received in the first preset time, if receiving, the consulting interface of user account and doctor's account is then established, consulting work order is otherwise issued into other doctor's accounts in queueing condition；The present invention is issued in doctor's account in queueing condition by seeking advice from work order, by the way that the first preset time is arranged, after more than the first preset time, consulting work order is issued into other doctor's accounts in queueing condition, so as to ensure that the timeliness of order, enable the consulting work order of user timely and effectively processed.
Description
Technical field
The present invention relates to medical treatment, health service field, in particular to a kind of worksheet method, electronic equipment and computers
Readable storage medium storing program for executing.
Background technique
During child-bearing, if to encounter child sick by parent, it is common practice to see the doctor, have an injection and take medicine or close observation
Etc..In these behaviors, be limited to parent for disease do not know about and the pathogenetic unpredictability of disease etc., parent
Encounter child it is sick when, first judge sick weight under normal conditions, if relatively light, rest of being in, if heavier, general
Child sends to hospital, and then the sick situation before oral informing doctor, doctor judge further according to scene.
But in daily life, the professional standards of parent are limited, can not clearly judge whether to need hospital just
Doctor, then, parent will be in online consultation doctor.Existing online consultation it is relatively conventional be on website message or directly to
Online doctor seeks advice from.But network based voice mail needs equal doctors just to can be carried out reply at odd times, timeliness is poor and returns
The quality of multiple content is unable to get guarantee.And doctor's presence is likely to be after doctor logs in, and can not be counsel user
There is provided service in the state of forget it is offline so that the consulting of user cannot be replied timely always.
Summary of the invention
The technical problems to be solved by the present invention are: providing a kind of worksheet method, electronic equipment and computer-readable
Storage medium can timely and effectively handle work order.
In order to solve the above-mentioned technical problem, the technical solution adopted by the present invention are as follows:
A kind of worksheet method, comprising steps of
S1, the consulting work order for receiving user account, the consulting work order is issued in doctor's account in queueing condition；
S2, judge the order information that doctor's account is returned whether is received in the first preset time, if receiving
It arrives, then establishes the consulting interface of the user account and doctor's account, otherwise issue the consulting work order in queuing
Other doctor's accounts in state.
Further, the step S1 further include: judge in the consulting work order whether to include that user selects the finger seeked advice from
Determine doctor's account, if including, while the consulting work order is issued designated doctor account, generates order prompt information.
Further, the step S2 specifically:
S21, judge that the return information that doctor's account whether is received in the first preset time is sentenced if receiving
Whether the return information that breaks is order information, if so, establishing consulting circle of the user account and doctor's account
Face；
If S22, the return information are not order information or do not receive return information in the first preset time, sentence
It whether include designated doctor account in the consulting work order of breaking, if so, sending bound in short message to the designated doctor account
Cell-phone number on, the consulting work order is otherwise issued into other doctor's accounts in queueing condition.
Further, the step S1 specifically:
S11, the consulting work order for receiving user account, judge whether the consulting work order is charged counsel work order, if so,
The specified payment doctor account that user in the consulting work order selects consulting is obtained, the consulting work order is issued described specified pair
Fei in doctor's account；
If S12, the consulting work order are not paid for consulting work order, the consulting work order is issued in queueing condition
In doctor's account.
Further, after the step S2 further include:
It, will if S31, the return information are not order information or do not receive return information in the first preset time
Doctor's account kicks out of order queue；
S32, judge that doctor's account enters the time at consulting interface whether more than the second preset time, if so, will
Doctor's account is put into order queue.
Further, first preset time is any value in [10 seconds, 60 seconds], and second preset time is
Any value in [10 seconds, 60 seconds].
Further, after the step S2 further include:
If S3, the consulting work order are not in doctor's account institute order of queueing condition, the consulting work order is put
Enter into competition for orders hall, and sends competition for orders prompt to other doctor's accounts being online.
Further, the step S1 specifically:
The consulting work order of user account is received, the consulting symptom in the consulting work order is obtained；
Obtain the user account history consulting work order, judge all history seek advice from work order in whether there is with it is described
Consulting symptom match and user's evaluation be higher than average ratings the first history consulting work order, and if it exists, then obtain the first history
The history referring physician account recorded in consulting work order；
Judge whether the history referring physician account is in queueing condition, if so, the consulting work order is issued institute
History referring physician account is stated, the consulting work order is otherwise issued into doctor's account in queueing condition according to Queue sequence
On.
In order to solve the above-mentioned technical problem, the another technical solution that the present invention uses are as follows:
A kind of electronic equipment, including memory, processor and be stored on the memory and can transport on a processor
Capable computer program, the processor realize a kind of step of worksheet method as described above when executing the computer program
Suddenly.
In order to solve the above-mentioned technical problem, another technical solution that the present invention uses are as follows:
A kind of computer readable storage medium, is stored thereon with computer program, and the computer program is held by processor
The step of a kind of worksheet method as described above is realized when row.
The beneficial effects of the present invention are: a kind of worksheet method, electronic equipment and storage medium, consulting work order are issued
In doctor's account in queueing condition, it can be generated since queueing condition needs doctor to click to enter worksheet processing on interface, therefore
And it can guarantee the timeliness of order；First preset time is set simultaneously, after more than the first preset time, by consulting work order hair
To other doctor's accounts in queueing condition, so that the timeliness of order is further ensured, so that the consulting work of user
List can be timely and effectively processed.
Detailed description of the invention
Fig. 1 is a kind of flow diagram of worksheet method of the embodiment of the present invention；
Fig. 2 is the structural schematic diagram of a kind of electronic equipment of the embodiment of the present invention.
Label declaration:
1, a kind of electronic equipment；2, processor；3, memory.
Specific embodiment
To explain the technical content, the achieved purpose and the effect of the present invention in detail, below in conjunction with embodiment and cooperate attached
Figure is explained.
Embodiment one
Please refer to Fig. 1, a kind of worksheet method, comprising steps of
S1, the consulting work order for receiving user account issue consulting work order in doctor's account in queueing condition；
The executing subject of the above method is the electronic equipment in server-side, is attached with user terminal and doctor terminal, is used
Family issues the consulting work order of request doctor on user terminal, and doctor's account of doctor terminal just can be in row after clicking to enter worksheet processing
Team's state, that is, the electronic equipment of server-side is the doctor account for preparing order by seek advice from that work order issues, so that user
Seeking advice from work order can be timely and effectively processed；
S2, judge the order information that doctor's account is returned whether is received in the first preset time, if receiving,
The consulting interface of user account and doctor's account is established, consulting work order is otherwise issued into other doctor's accounts in queueing condition
Number.
Wherein, doctor's account in queueing condition forms an order queue, in sequence successively worksheet processing, but is waiting
To during, the doctor in doctor terminal be possible to because burst thing and cannot timely order, so step S2 is provided with
First preset time, in the present embodiment the first preset time be [10 seconds, 60 seconds] in any value, preferably 20 seconds.
Wherein, consulting work order is issued in doctor's account in queueing condition, since queueing condition needs doctor at interface
On click to enter worksheet processing and can just generate, so can guarantee the timeliness of order；First preset time is set simultaneously, more than the
After one preset time, consulting work order is issued into other doctor's accounts in queueing condition, to further ensure order
Timeliness, enable the consulting work order of user timely and effectively processed.
Embodiment two
Please refer to Fig. 1, a kind of worksheet method, on the basis of the above embodiment 1, step S1 specifically:
S11, the consulting work order for receiving user account judge to seek advice from whether work order is charged counsel work order, if so, obtaining
The specified payment doctor account that user in work order selects consulting is seeked advice from, consulting work order is issued in specified payment doctor's account, and
Generate order prompt information；
Wherein, in the present embodiment, work order includes charged counsel work order, free answer work order and 2 yuan of quick consultation works
Single, wherein the price of charged counsel work order is depending on the reference content of user and the doctor to be seeked advice from, wherein free answer work
Singly, whether 2 yuan of quick consultation work orders are also classified into has designated doctor.When for charged counsel work order, specified payment doctor's account is located at
Presence, it is not necessary to be in queueing condition, specified payment doctor's account will receive order prompt information with prompt user into
Row order；
Whether if S12, consulting work order are not paid for consulting work order, judging to seek advice from work order includes that user selects consulting
The consulting work order is issued designated doctor account, and generate order prompt information, otherwise if including by designated doctor account
Consulting work order is issued in other doctor's accounts in queueing condition.
Wherein, in the present embodiment, if not charged counsel work order, then judge whether there is designated doctor, when there is specified doctor
When raw, designated doctor account is located at presence, it is not necessary to be in queueing condition, designated doctor account will receive order prompt
Information is to prompt user to carry out order；If without designated doctor, according to Queue sequence worksheet processing.
Wherein, step S2 specifically:
S21, judge the return information that doctor's account whether is received in the first preset time, if receiving, judgement is returned
Whether breath of writing in reply is order information, if so, establishing the consulting interface of user account and doctor's account；
Wherein, the work order in doctor's account is issued for server-side, server-side will receive two kinds of return informations: the letter of order
Breath and not order information, in addition not receiving return information beyond the first preset time；
If S22, return information are not order information or do not receive return information in the first preset time, judge to consult
Whether ask in work order includes designated doctor account, if so, send on cell-phone number bound in short message to designated doctor account, it is no
Consulting work order is then issued into other doctor's accounts in queueing condition.
Wherein, for there is the work order of designated doctor, in the undissolved situation of user, server-side can be in the first preset time
It sends on cell-phone number bound in short message to designated doctor account afterwards, to remind the timely order of user.
Wherein, after step S2 further include:
If S31, return information are not order information or do not receive return information in the first preset time, by doctor
Account kicks out of order queue；
Wherein, it if the return of doctor's account is not order information or the non-return information in the first preset time, says
Doctor in bright doctor terminal is in the state that can not handle work order, so kicked out of order queue, subsequently through clicking to enter
Worksheet processing can requeue；
S32, judge that doctor's account enters the time at consulting interface whether more than the second preset time, if so, by doctor
Account is put into order queue.
Wherein, in the present embodiment the second preset time be [10 seconds, 60 seconds] in any value, preferably 30 seconds,
The time that doctor's account of breaking in the present embodiment enters consulting interface is more than that doctor's account can be put into order queue after 30 seconds,
It continues to be lined up；
If S3, consulting work order are not in doctor's account institute order of queueing condition, consulting work order is put into competition for orders
In hall, and competition for orders prompt is sent to other doctor's accounts being online；
Wherein, if not being in doctor's account order of queueing condition, it is put into competition for orders hall, and send competition for orders and mention
Show, online doctor is allowed to carry out competition for orders by competition for orders hall in time.
In addition, doctor does not reply within more than 3 minutes after user puts question to, server-side sends switching prompting message to user automatically
Interface is seeked advice from, user can link by the switching in message selects other doctors to service.
It follows that user can specify doctor in step S11 and step S12, server-side according to whether designated doctor and
Different worksheet processing strategies is taken, to guarantee that the consulting work order of user can provide cleverer handled by specified doctor
Living and more humanized counseling services；In step S21 and step S22 by prompt and short message with remind appointed doctor and
When order, to guarantee the consulting work order energy of user while providing more flexible and more humanized counseling services
It is enough to be handled in time；If doctor needs patient out of service and leaves consulting interface without step S32, it is then return to homepage hand
Work, which is clicked, to be lined up, and then again returns to consulting interface, and step S32 can not influence counseling services to avoid aforesaid operations
In the case of be lined up again, to reduce the operation of doctor, to increase competition for orders efficiency.
Embodiment three
Please refer to Fig. 1, a kind of worksheet method, on the basis of the above embodiment 1, step S1 specifically:
The consulting work order of user account is received, the consulting symptom in consulting work order is obtained；
Wherein, it needs user to input in advance and needs the problem of seeking advice from, this is because each doctor has the disease that oneself is good at
Shape and the symptom being bad at, only description in advance, can just find suitable doctor and seek advice from；
The history for obtaining user account seeks advice from work order, and judge to seek advice from all history whether there is and consulting symptom in work order
Match and user's evaluation be higher than average ratings the first history consulting work order, and if it exists, then obtain the first history consulting work order
On the history referring physician account that is recorded；
Wherein, user's evaluation is higher than average ratings, then illustrates that the user is more satisfied to the service of the doctor, can be again
Recommend for him, to improve user experience.
Judge whether history referring physician account is in queueing condition, if so, consulting work order is issued history consulting doctor
Otherwise raw account is issued consulting work order in doctor's account in queueing condition according to Queue sequence.
It follows that seeking advice from work order by query history, symptom is seeked advice from by matching, so that the consulting work order of user be sent
Give that professional matching degree is higher and the higher history referring physician account of service effectiveness desired value, to guarantee the consulting clothes of user
Business experience.
Example IV
It please refers to shown in 2, a kind of electronic equipment 1, including memory 3, processor 2 and is stored on memory 3 and can
The computer program run on processor 2, processor 2 are realized when executing computer program as any one in embodiment one to three
The step of kind worksheet method.
Wherein, consulting work order is issued in doctor's account in queueing condition, since queueing condition needs doctor at interface
On click to enter worksheet processing and can just generate, so can guarantee the timeliness of order；First preset time is set simultaneously, more than the
After one preset time, consulting work order is issued into other doctor's accounts in queueing condition, to further ensure order
Timeliness, enable the consulting work order of user timely and effectively processed.
Embodiment five
A kind of computer readable storage medium is stored thereon with computer program, when computer program is executed by processor
As in embodiment one to three the step of any one worksheet method.
Wherein, consulting work order is issued in doctor's account in queueing condition, since queueing condition needs doctor at interface
On click to enter worksheet processing and can just generate, so can guarantee the timeliness of order；First preset time is set simultaneously, more than the
After one preset time, consulting work order is issued into other doctor's accounts in queueing condition, to further ensure order
Timeliness, enable the consulting work order of user timely and effectively processed.
In conclusion a kind of worksheet method, electronic equipment and storage medium provided by the invention, consulting work order is issued
In doctor's account in queueing condition, it can be generated since queueing condition needs doctor to click to enter worksheet processing on interface, therefore
And it can guarantee the timeliness of order；First preset time is set simultaneously, after more than the first preset time, by consulting work order hair
To other doctor's accounts in queueing condition, to further ensure the timeliness of order, while also passing through specified doctor
Life guarantees the timeliness of order by prompt and short message to remind the timely order of appointed doctor, so that the consulting of user
Work order can be timely and effectively processed；Server-side according to whether designated doctor and take different worksheet processing strategies, to guarantee to use
The consulting work order at family can provide more flexible and more humanized counseling services handled by specified doctor；It is logical
The second preset time is crossed, so that doctor's account can be lined up again in the case where not influencing counseling services, to reduce doctor
Raw operation, to increase competition for orders efficiency.
The above description is only an embodiment of the present invention, is not intended to limit the scope of the invention, all to utilize this hair
Equivalents made by bright specification and accompanying drawing content are applied directly or indirectly in relevant technical field, similarly include
In scope of patent protection of the invention.
Claims (10)
1. a kind of worksheet method, which is characterized in that comprising steps of
S1, the consulting work order for receiving user account, the consulting work order is issued in doctor's account in queueing condition；
S2, judge the order information that doctor's account is returned whether is received in the first preset time, if receiving,
The consulting interface of the user account and doctor's account is established, otherwise issues the consulting work order in queueing condition
Other doctor's accounts.
2. a kind of worksheet method according to claim 1, which is characterized in that the step S1 further include: judge institute
Whether state in consulting work order includes that user selects the designated doctor account of consulting to issue if including by the consulting work order
While designated doctor account, order prompt information is generated.
3. a kind of worksheet method according to claim 1, which is characterized in that the step S2 specifically:
S21, judge that the return information that doctor's account whether is received in the first preset time judges institute if receiving
State whether return information is order information, if so, establishing the consulting interface of the user account and doctor's account；
If S22, the return information are not order information or do not receive return information in the first preset time, institute is judged
Whether include designated doctor account, if so, sending hand bound in short message to the designated doctor account if stating in consulting work order
On machine number, the consulting work order is otherwise issued into other doctor's accounts in queueing condition.
4. a kind of worksheet method according to claim 1, which is characterized in that the step S1 specifically:
S11, the consulting work order for receiving user account, judge whether the consulting work order is charged counsel work order, if so, obtaining
User selects the specified payment doctor account of consulting in the consulting work order, and the consulting work order is issued the specified payment and is cured
In raw account；
If S12, the consulting work order are not paid for consulting work order, the consulting work order is issued into the doctor in queueing condition
In account.
5. a kind of worksheet method according to claim 1, which is characterized in that after the step S2 further include:
It, will be described if S31, the return information are not order information or do not receive return information in the first preset time
Doctor's account kicks out of order queue；
S32, judge that whether doctor's account enters the time at consulting interface more than the second preset time, if so, will be described
Doctor's account is put into order queue.
6. a kind of worksheet method according to claim 5, which is characterized in that first preset time be [10 seconds,
60 seconds] in any value, second preset time be [10 seconds, 60 seconds] in any value.
7. a kind of worksheet method according to claim 1, which is characterized in that after the step S2 further include:
If S3, the consulting work order are not in doctor's account institute order of queueing condition, by the consulting work order be put into
In competition for orders hall, and competition for orders prompt is sent to other doctor's accounts being online.
8. a kind of worksheet method according to claim 1, which is characterized in that the step S1 specifically:
The consulting work order of user account is received, the consulting symptom in the consulting work order is obtained；
The history consulting work order of the user account is obtained, judging to seek advice from work order in all history whether there is and the consulting
Symptom match and user's evaluation be higher than average ratings the first history consulting work order, and if it exists, then obtain the first history consulting
The history referring physician account recorded in work order；
Judge whether the history referring physician account is in queueing condition, if so, the consulting work order is issued described go through
Otherwise history referring physician account is issued the consulting work order in doctor's account in queueing condition according to Queue sequence.
9. a kind of electronic equipment, including memory, processor and it is stored on the memory and can runs on a processor
Computer program, it is characterised in that: the processor is realized when executing the computer program as any in claim 1-8
A kind of the step of item worksheet method.
10. a kind of computer readable storage medium, is stored thereon with computer program, it is characterised in that: the computer program
It is realized when being executed by processor as described in any one of claim 1-8 the step of a kind of worksheet method.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201811642142.2A CN109859855A (en) | 2018-12-29 | 2018-12-29 | A kind of worksheet method, electronic equipment and computer readable storage medium |
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| CN201811642142.2A CN109859855A (en) | 2018-12-29 | 2018-12-29 | A kind of worksheet method, electronic equipment and computer readable storage medium |
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| CN110544043A (en) * | 2019-09-06 | 2019-12-06 | 深圳市丰巢科技有限公司 | Method, device, server and storage medium for scheduling courier |
| CN112542236A (en) * | 2020-12-18 | 2021-03-23 | 微医云(杭州)控股有限公司 | Online task distribution method and device, electronic equipment and storage medium |
| CN112802586A (en) * | 2021-01-27 | 2021-05-14 | 挂号网（杭州）科技有限公司 | Task distribution method and device, electronic equipment and storage medium |
| CN114565200A (en) * | 2020-11-27 | 2022-05-31 | 马上消费金融股份有限公司 | Case allocation method, electronic device, and computer-readable storage medium |
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