CN109685460B - Enterprise business management system - Google Patents
Enterprise business management system Download PDFInfo
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- CN109685460B CN109685460B CN201811542030.XA CN201811542030A CN109685460B CN 109685460 B CN109685460 B CN 109685460B CN 201811542030 A CN201811542030 A CN 201811542030A CN 109685460 B CN109685460 B CN 109685460B
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- G—PHYSICS
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
- G06Q10/103—Workflow collaboration or project management
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
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Abstract
The invention relates to an enterprise business management method and system, comprising a PC end login module and a client blackout freezing module, wherein the PC end login module and a mobile phone APP login module are electrically connected with a salesman login module, the salesman login module is electrically connected with a salesman interface unit, the salesman interface unit is electrically connected with a data calling module, and the data calling module is electrically connected with a server terminal and a data processing module. The beneficial effects of the invention are as follows: the enterprise business management method and system are provided with the PC end login module, the mobile phone APP login module and the login client management interface unit, double login can be completed through the PC end login module and the mobile phone APP login module, a business person conveniently and fast logs in from the PC end login module and the mobile phone APP login module, and meanwhile, the user can conveniently and fast log in the client management interface unit to conduct business understanding and handling.
Description
Technical Field
The invention relates to the technical field of management systems, in particular to an enterprise business management system.
Background
The management method is a generic term for means, methods, paths, programs, and the like used for achieving the management purpose. Basic methods of management include administrative, economic, legal, and educational methods, and in enterprise management, network platforms are often used for management, where most enterprises use management systems to manage business.
The enterprise technical center management system and the management method disclosed in the Chinese patent application publication No. CN 104200325A are used for managing research and development workflows and research and development workflow, so that the system informatization management of the enterprise technical center is realized, but the general management method has the problem that the system cannot conduct classified recording on different client groups when processing the business, and further causes the problem that time and energy are wasted when processing the business by business processing personnel, so that the business processing efficiency of the enterprise cannot be maximized, and the problem that the system is not practical and economical is solved.
Disclosure of Invention
The invention aims to provide an enterprise business management system and a management method thereof, which are disclosed in the Chinese patent application publication No. CN 104200325A and provided in the background art, and the enterprise technical center management system and the management method thereof, although the research and development workflow and the research and development workflow manage the management, realize the system informatization management of the enterprise technical center, the general management method has the problem of insufficient humanization when processing the business, such as the system can not conduct classified record on different customer groups, and further cause the problem of time waste and energy waste when processing the business by business processing personnel, thereby the business processing efficiency of the enterprise can not reach the maximum, and the problems of insufficient practicability and economy are caused.
In order to achieve the above purpose, the present invention provides the following technical solutions: an enterprise service management system comprises a PC end login module and a client black-and-freeze module, wherein the PC end login module and the mobile phone APP login module are electrically connected with a salesman login module, the salesman login module is electrically connected with a salesman interface unit, the salesman interface unit is electrically connected with a data calling module, the data calling module is electrically connected with a server terminal and a data processing module, the data processing module is electrically connected with a dustbin, the data calling module is electrically connected with a first database unit, the salesman interface unit is electrically connected with a service classification module, the service classification module is electrically connected with a service ordering module, the service ordering module is electrically connected with a common service storage module, an important service storage module and a service processing module, the business processing module is electrically connected with the timing reminding module, the business processing storage module and the transaction information storage unit, the business processing module is electrically connected with the customer management interface unit, the customer management interface unit is electrically connected with the online dialing module, the query selection module and the customer information registration and message leaving module, the query selection module is electrically connected with the second database unit, the online dialing module is electrically connected with the dialing information modification module, the transaction information storage unit is electrically connected with the information matching comparison module, the information matching comparison module is electrically connected with the customer information recording module, the information matching comparison module is electrically connected with the customer classification storage module, the customer classification storage module is electrically connected with the high-quality customer storage unit, the common customer storage unit and the inferior customer storage unit, and the customer blackout freezing module is electrically connected with the salesman interface unit.
Preferably, the PC end login module and the mobile phone APP login module are connected to the input end of the salesman login module, and the PC end login module and the mobile phone APP login module are connected to the input end of the client management interface unit.
Preferably, the information transfer mode between the salesman interface unit and the data calling module is bidirectional transfer, the information transfer mode between the data calling module and the server terminal and the information transfer mode between the data calling module and the first database unit are bidirectional transfer, and the data calling module, the data processing module and the dustbin are sequentially connected in series.
Preferably, the service classification module and the service sequencing module are connected in series, and the output end of the service sequencing module is connected to the input terminals of the common service storage module and the important service storage module.
Preferably, the service processing module, the online dialing module, the inquiry selecting module and the client information registering and leaving module are connected in parallel, the client information registering and leaving module is electrically connected with the interface unit of the service personnel, and the inquiry selecting module is electrically connected with the second database unit.
Preferably, the client management interface unit, the information matching comparison module and the transaction information storage unit are sequentially connected in series, the information matching comparison module is electrically connected with the client classification storage module, and the high-quality client storage unit, the common client storage unit and the inferior client storage unit are in parallel connection.
Preferably, the customer classification storage module is electrically connected with the salesman login module, and the salesman login module and the customer blackout freezing module form a series structure through wires.
Compared with the prior art, the invention has the following beneficial effects:
1. according to the invention, through the arrangement of the PC end login module, the mobile phone APP login module and the login client management interface unit, double login can be completed through the PC end login module and the mobile phone APP login module, convenience is brought to a business operator to conveniently log in from the PC end login module and the mobile phone APP login module, and convenience is brought to a client to conveniently log in the client management interface unit to carry out business understanding and handling.
2. The invention can send a processing signal to the data calling module through the setting of the business interface unit, the data calling module, the server terminal, the data processing module, the dustbin and the first database unit, further call the data in the first database unit to check, process the waste and outdated useless information called in the first database unit through the data processing module, and download and update new service related data through the server terminal, thereby facilitating the clients to know more detailed service.
3. According to the invention, through the arrangement of the service classification module, the service sequencing module, the common service storage module, the important service storage module, the service processing module and the timing reminding module, the service classification module and the service sequencing module are used for transmitting service processing information to the service processing module, then the service processing module is used for retrieving and processing the service information in the common service storage module and the important service storage module, meanwhile, the arrangement can be also performed, whether the serial number service information is reminded or not is also performed, when the serial number service information needs to be reminded, the management interface of the service personnel login module is reminded through the timing reminding module, the service personnel can conveniently follow up the service, the service which is in pause or unprocessed can be stored through the processing service storage module, the service personnel can conveniently know the service handling progress, the service personnel login module can also be used for completing the inquiring operation of contact information through the dialing information modifying module, and the online dialing module can conveniently contact the customer through network dialing to make the real-time knowledge of the service and the information of enterprises and the like.
4. The invention uses the setting of the network dialing module, the dialing information modifying module, the inquiring and selecting module, the second database unit and the client information registering and leaving module, the client can log in to process and know the business through the PC end logging module and the mobile phone APP logging module, the client can further operate through the client management interface unit, the client can contact the business personnel to conduct detailed consultation through the network dialing module, the inquiring and selecting module can be used for calling the business related information in the second database unit to conduct knowing and analyzing, the client information registering and leaving module can be used for completing the entering of own information and requirements, the business personnel can conveniently understand, and the business processing module can process and select the corresponding business.
5. The invention sets up customer management interface unit, processing business storage module, deal information storage unit, information matching comparison module, customer information recording module, customer classifying storage module, high-quality customer storage unit, common customer storage unit, inferior customer storage unit and customer blackout freezing module, reads and records the customer information logged in the customer management interface unit through the information matching comparison module, then the information matching comparison module takes the information in the deal information storage unit to compare with the logged and read recorded customer information, and then the classified business information can be respectively sent to the high-quality customer storage unit, the common customer storage unit and the inferior customer storage unit to be classified and stored through the customer classifying storage module, thereby facilitating the service staff to take different priority processing measures for different customers, facilitating the improvement of the business processing efficiency of the service staff, and the service staff logging module takes the information in the inferior customer classifying storage unit to verify through the customer classifying storage unit, thereby facilitating the customer account to be permanently sealed and the service staff to stop the harassment of bad customers through the customer blackout freezing module if true.
Drawings
FIG. 1 is a flow chart of an enterprise business management system of the present invention;
FIG. 2 is a flow chart of a business processing module of the enterprise business management system of the present invention;
FIG. 3 is a flow chart of a query selection module of the enterprise business management system according to the present invention;
fig. 4 is a flow chart of an information matching comparison module of an enterprise business management system according to the present invention.
In the figure: 1. a PC end login module; 2. a mobile phone APP login module; 3. a salesman login module; 4. a salesman interface unit; 5. a data calling module; 6. a server terminal; 7. a data processing module; 8. a dustbin; 9. a first database unit; 10. a service classification module; 11. a service sequencing module; 12. a common service storage module; 13. an important business storage module; 14. a service processing module; 15. a timing reminding module; 16. a network dialing module; 17. a dialing information modifying module; 18. a query selection module; 19. a second database unit; 20. a client information registering and leaving module; 21. a client management interface unit; 22. a processing service storage module; 23. a transaction information storage unit; 24. the information matching and comparing module; 25. a client information recording module; 26. a client classification storage module; 27. a high-quality customer storage unit; 28. a common customer storage unit; 29. inferior customer storage unit; 30. and drawing the black freezing module by the client.
Detailed Description
The following description of the embodiments of the present invention will be made clearly and completely with reference to the accompanying drawings, in which it is apparent that the embodiments described are only some embodiments of the present invention, but not all embodiments.
In the description of the present invention, unless otherwise indicated, the meaning of "a plurality" is two or more; the terms "upper," "lower," "left," "right," "inner," "outer," "front," "rear," "head," "tail," and the like are used as an orientation or positional relationship based on that shown in the drawings, merely to facilitate description of the invention and to simplify the description, and do not indicate or imply that the devices or elements referred to must have a particular orientation, be constructed and operated in a particular orientation, and therefore should not be construed as limiting the invention. Furthermore, the terms "first," "second," "third," and the like are used for descriptive purposes only and are not to be construed as indicating or implying relative importance.
In the description of the present invention, it should be noted that, unless explicitly specified and limited otherwise, the terms "connected," "connected," and "connected" are to be construed broadly, and may be either fixedly connected, detachably connected, or integrally connected, for example; can be mechanically or electrically connected; can be directly connected or indirectly connected through an intermediate medium. The specific meaning of the above terms in the present invention will be understood in specific cases by those of ordinary skill in the art.
Referring to fig. 1-4, the present invention provides a technical solution: an enterprise business management system comprises a PC end login module 1, a mobile phone APP login module 2, a salesman login module 3, a salesman interface unit 4, a data retrieval module 5, a server terminal 6, a data processing module 7, a dustbin 8, a first database unit 9, a business classification module 10, a business sequencing module 11, a common business storage module 12, an important business storage module 13, a business processing module 14, a timing reminding module 15, an on-network dialing module 16, a dialing information modification module 17, a query selection module 18, a second database unit 19, a client information registration and message leaving module 20, a client management interface unit 21, a processing business storage module 22, a transaction information storage unit 23, an information matching comparison module 24, a client information recording module 25, a client classification storage module 26, a high-quality client storage unit 27, a common client storage unit 28, a poor client storage unit 29 and a client black freezing module 30, wherein the PC end login module 1 and the mobile phone APP login module 2 are electrically connected with the salesman interface unit 4, the PC end login module 3 and the mobile phone APP login module 1 and the mobile phone APP login module 2 are electrically connected with the salesman interface unit 4, the PC end login module 2 and the client APP login module 2 is conveniently inputted from the PC end login module 2 and the PC end login module 2, the client APP login module 2 is conveniently inputted from the PC end login module 1 and the client APP login module 2 and the PC end login module 2 is conveniently and the PC end login interface unit is conveniently inputted to the PC end login module 1, the client APP login module 2 is easy to the interface unit is easily and the interface unit is inputted, the data calling module 5 is electrically connected with the server terminal 6 and the data processing module 7, the information transmission mode between the operator interface unit 4 and the data calling module 5 is bidirectional transmission, the information transmission mode between the data calling module 5 and the server terminal 6 and the information transmission mode between the data processing module 7 and the dustbin 8 are sequentially connected in series, the data calling module 5 can send a processing signal through the operator interface unit 4, the data in the first database unit 9 can be further called for checking, garbage and outdated useless information which are called for in the first database unit 9 can be processed through the data processing module 7, new business related data can be downloaded and updated through the server terminal 6 at the same time, and more detailed business understanding can be conveniently carried out by a client, the data processing module 7 is electrically connected with the dustbin 8, the data retrieving module 5 is electrically connected with the first database unit 9, the operator interface unit 4 is electrically connected with the service classification module 10, the service classification module 10 is electrically connected with the service sequencing module 11, the service classification module 10 is connected with the service sequencing module 11 in series, the output end of the service sequencing module 11 is connected with the input terminals of the common service storage module 12 and the important service storage module 13, the service processing module 14 is transmitted with one service processing information through the service classification module 10 and the service sequencing module 11, the service information in the common service storage module 12 and the important service storage module 13 is retrieved and processed through the service processing module 14, meanwhile, the setting can be performed, whether the serial number service information is reminded or not can be performed, when reminding is needed, the management interface of the salesman login module 3 is reminded through the timing reminding module 15, so that the salesman can conveniently follow up the business, the processing business storage module 22 can be used for storing the business which is suspended or not processed, the salesman can conveniently know the business to transact progress, the salesman login module 3 can also finish the modification operation of contact information through the dialing information modification module 17, the client can conveniently contact the salesman to conduct real-time understanding of the business and consultation of information of enterprises and the like through network dialing through the network dialing module 16, the business ordering module 11 is electrically connected with the common business storage module 12, the important business storage module 13 and the business processing module 14, the business processing module 14 is electrically connected with the timing reminding module 15, the processing business storage module 22 and the achievement information storage unit 23, the business processing module 14, the network dialing module 16, the inquiry selecting module 18 and the customer information registering and leaving module 20 are in parallel connection structure, the customer information registering and leaving module 20 is electrically connected with the business operator interface unit 4, the inquiry selecting module 18 is electrically connected with the second database unit 19, the customer can log in to conduct business handling and understanding through the PC end logging module 1 and the mobile phone APP logging module 2, the customer can conduct further operation through the customer management interface unit 21, the customer can contact the business operator through the network dialing module 16 to conduct detailed consultation, the inquiry selecting module 18 can be used for invoking business related information in the second database unit 19 to conduct analysis, the customer information registering and leaving module 20 can be used for completing the entry of own information and requirements, the business personnel can conveniently understand, and can transact and select corresponding business through the business processing module 14, the business processing module 14 is electrically connected with the customer management interface unit 21, the customer management interface unit 21 is electrically connected with the online dialing module 16, the query selection module 18 and the customer information registration and message leaving module 20, the customer management interface unit 21, the information matching comparison module 24 and the achievement information storage unit 23 are sequentially connected in series, the information matching comparison module 24 is electrically connected with the customer classification storage module 26, the high-quality customer storage unit 27, the common customer storage unit 28 and the inferior customer storage unit 29 are in parallel connection structure, the customer information registered in the customer management interface unit 21 is read and recorded through the information matching comparison module 24, the information matching comparison module 24 retrieves the information in the transaction information storage unit 23 to compare with the logged and read recorded customer information, and then the classified service information can be respectively sent to the high-quality customer storage unit 27, the normal customer storage unit 28 and the inferior customer storage unit 29 to be classified and stored through the customer classification storage module 26, so that the service staff can conveniently take different priority treatment measures for different customers, the service processing efficiency of the service staff can be improved, the query selection module 18 is electrically connected with the second database unit 19, the online dialing module 16 is electrically connected with the dialing information modification module 17, the transaction information storage unit 23 is electrically connected with the information matching comparison module 24, the information matching comparison module 24 is electrically connected with the customer information recording module 25, the information matching comparison module 24 is electrically connected with the client classification storage module 26, the client classification storage module 26 is electrically connected with the high-quality client storage unit 27, the common client storage unit 28 and the inferior client storage unit 29, the client classification storage module 26 is electrically connected with the salesman login module 3, the salesman login module 3 and the client blackout freezing module 30 form a serial structure through wires, the salesman login module 3 can retrieve information in the inferior client storage unit 29 through the client classification storage module 26 for verification, if true, the client account can be permanently sealed and stopped through the client blackout freezing module 30, malicious disturbance by an inferior client is eliminated by a salesman conveniently, and the salesman blackout freezing module 30 is electrically connected with the salesman interface unit 4.
In summary, the enterprise business management method and system can complete double login through the PC end login module 1 and the mobile phone APP login module 2 when in use, thereby facilitating convenient login of a business person from the PC end login module 1 and the mobile phone APP login module 2, simultaneously facilitating convenient business understanding and handling of a client login client management interface unit 21, sending a processing signal to the data acquisition module 5 through the business person interface unit 4, further acquiring data in the first database unit 9 for viewing, processing garbage and outdated garbage acquired in the first database unit 9 through the data processing module 7, downloading and updating new business related data through the server terminal 6, facilitating more detailed business understanding of the client, transmitting business processing information to the business processing module 14 through the business classification module 10 and the business sequencing module 11, the service processing module 14 is used for retrieving and processing the service information in the common service storage module 12 and the important service storage module 13, and setting whether to remind the serial number service information, when the reminding is needed, the timing reminding module 15 is used for reminding the management interface of the service person logging in module 3, so that the service person can follow up the service, the processing service storage module 22 is used for storing the suspended or unprocessed service, the service person can know the processing progress, the service person logging in module 3 can also complete the modification operation of the contact information through the dialing information modification module 17, the online dialing module 16 is used for bringing convenience to the customer to contact the service person through network dialing for real-time understanding of the service and the consultation of information of enterprises and the like, the client can log in to conduct business handling and understanding through the PC end login module 1 and the mobile phone APP login module 2, the client can conduct further operation through the client management interface unit 21, the client can contact a business person to conduct detailed consultation through the online dialing module 16, the classified business information can be respectively sent into the client storage unit 27, the common client storage unit 28 and the poor-quality client storage unit 29 through the query selection module 18 to conduct understanding analysis, the client information registration and message leaving module 20 can complete the entry of own information and requirements, the business personnel can conveniently conduct understanding, the business processing module 14 can handle and select corresponding enterprise businesses, the information matching comparison module 24 can be used for reading and recording the client information logged in the client management interface unit 21, the information matching comparison module 24 can be used for retrieving the information in the traffic information storage unit 23 to conduct comparison analysis with the logged client information, and the classified business information can be respectively sent into the client storage unit 27, the common client storage unit 28 and the poor-quality client storage unit 29 through the client classification storage module 26, accordingly, the business personnel can conveniently conduct classification storage on different levels of different clients, the poor-quality client information can be conveniently and conveniently pulled by the poor-quality client storage unit 29 through the client classification module 26, the malicious client account management module 30 can be conveniently verified through the poor-quality client management interface unit 30, and the malicious client account management module 30 can be conveniently stopped from conducting the customer information checking and logging.
The foregoing is only a preferred embodiment of the present invention, but the scope of the present invention is not limited thereto, and any person skilled in the art, who is within the scope of the present invention, should make equivalent substitutions or modifications according to the technical scheme of the present invention and the inventive concept thereof, and should be covered by the scope of the present invention.
Claims (6)
1. An enterprise business management system, including PC end login module (1) and customer draw black freezing module (30), its characterized in that: the PC end login module (1) and the mobile phone APP login module (2) are electrically connected with the salesman login module (3), the salesman login module (3) is electrically connected with the salesman interface unit (4), the salesman interface unit (4) is electrically connected with the data retrieval module (5), the data retrieval module (5) is electrically connected with the server terminal (6) and the data processing module (7), the data processing module (7) is electrically connected with the dustbin (8), the data retrieval module (5) is electrically connected with the first database unit (9), the salesman interface unit (4) is electrically connected with the business classification module (10), the business classification module (10) is electrically connected with the business ordering module (11), the business ordering module (11) is electrically connected with the common business storage module (12), the important business storage module (13) and the business processing module (14), the timing reminding module (14) is electrically connected with the processing module (14), the processing module (15) is electrically connected with the business management unit (21) and the business classification module (14) is electrically connected with the customer interface unit (23), the customer management interface unit (21) is electrically connected with the online dialing module (16), the query selection module (18) and the customer information registration and message leaving module (20), the query selection module (18) is electrically connected with the second database unit (19), the online dialing module (16) is electrically connected with the dialing information modification module (17), the transaction information storage unit (23) is electrically connected with the information matching comparison module (24), the information matching comparison module (24) is electrically connected with the customer information recording module (25), the information matching comparison module (24) is electrically connected with the customer classification storage module (26), the customer classification storage module (26) is electrically connected with the high-quality customer storage unit (27), the common customer storage unit (28) and the inferior customer storage unit (29), and the customer blackout freezing module (30) is electrically connected with the business person interface unit (4).
2. An enterprise business management system according to claim 1, wherein: the PC end login module (1) and the mobile phone APP login module (2) are connected to the input end of the salesman login module (3) in parallel, and the PC end login module (1) and the mobile phone APP login module (2) are connected to the input end of the client management interface unit (21) in parallel.
3. An enterprise business management system according to claim 1, wherein: the information transmission mode between the salesman interface unit (4) and the data calling module (5) is bidirectional transmission, the information transmission mode between the data calling module (5) and the server terminal (6) and the first database unit (9) is bidirectional transmission, and the data calling module (5), the data processing module (7) and the dustbin (8) are sequentially connected in series.
4. An enterprise business management system according to claim 1, wherein: the service classification module (10) and the service sequencing module (11) are connected in series, and the output end of the service sequencing module (11) is connected into the input terminals of the common service storage module (12) and the important service storage module (13).
5. An enterprise business management system according to claim 1, wherein: the business processing module (14), the online dialing module (16), the query selection module (18) and the customer information registration and message leaving module (20) are connected in parallel, the customer information registration and message leaving module (20) is electrically connected with the business operator interface unit (4), the query selection module (18) is electrically connected with the second database unit (19), the customer management interface unit (21), the information matching comparison module (24) and the achievement information storage unit (23) are sequentially connected in series, the information matching comparison module (24) is electrically connected with the customer classification storage module (26), and the high-quality customer storage unit (27), the common customer storage unit (28) and the inferior customer storage unit (29) are connected in parallel.
6. An enterprise business management system according to claim 1, wherein: the customer classification storage module (26) is electrically connected with the salesman login module (3), and the salesman login module (3) and the customer blackout freezing module (30) form a series structure through wires.
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| CN201811542030.XA CN109685460B (en) | 2018-12-17 | 2018-12-17 | Enterprise business management system |
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| CN111090307A (en) * | 2019-11-22 | 2020-05-01 | 东莞理工学院 | Data arrangement and error correction device for big data analysis |
| CN111489140A (en) * | 2020-04-30 | 2020-08-04 | 三峡大学 | Service information management system and method |
| CN111932095A (en) * | 2020-07-30 | 2020-11-13 | 深圳市高德信通信股份有限公司 | CDN service scheduling management system |
| CN112711697A (en) * | 2020-12-25 | 2021-04-27 | 河南工业和信息化职业学院 | Electronic information inquiry system convenient to operate |
| CN113688179B (en) * | 2021-08-16 | 2022-04-08 | 北京科豆加速器科技有限公司 | User data management system based on front-end APP and back-end platform |
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