CN109616181A - A kind of distributing method and system of the online answer of doctor - Google Patents
A kind of distributing method and system of the online answer of doctor Download PDFInfo
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- CN109616181A CN109616181A CN201811388806.7A CN201811388806A CN109616181A CN 109616181 A CN109616181 A CN 109616181A CN 201811388806 A CN201811388806 A CN 201811388806A CN 109616181 A CN109616181 A CN 109616181A
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Abstract
The present invention provides the distributing method and system of a kind of online answer of doctor, and method comprises determining that the waiting of each answer terminal distributes duration；When received medical care problem is not answered, if the waiting time of the medical care problem reaches one of wait and distributes duration, the medical care problem is distributed to one waiting and distributes the corresponding answer terminal of duration.The present invention is by determining that the corresponding waiting of each answer terminal distributes duration; problem each in this way is different in the time that different answer terminals are shown; when system determines that some answer terminal has abnormal or shows in history answer poor; the waiting of the terminal duration can be distributed by setting to lengthen; poor or abnormal answer terminal is showed so as to freely limit; this ensure that good doctor's sequence is forward, more professional service is provided the user with.
Description
Technical field
The present invention relates to medical care problem administrative skill fields, more particularly to a kind of side of distributing of the online answer of doctor
Method and system.
Background technique
In medical care problem on-line consulting, the medical care problem that the answer terminal meeting display server of doctor distributes is big at present
The mode of mean allocation is mostly used, each answer terminal can be assigned to a certain number of medical care problems.But presently, there are doctors
In order to improve the limitation of answer speed or self-ability, the second-rate problem of problem, the current answer side of distributing are replied
Method not can guarantee the quality and user experience of doctor's answer, therefore there are many deficiencies.
Summary of the invention
In order to solve presently, there are doctor in order to improve the limitation of answer speed or self-ability, reply the matter of problem
It measures poor, the problem of not can guarantee the quality and user experience of doctor's answer, the present invention provides a kind of online answer of doctor and distributes
Method and system.
In certain embodiments, the distributing method of the online answer of a kind of doctor, comprising:
Determine that the waiting of each answer terminal distributes duration；
When received medical care problem is not answered, if the waiting time of the medical care problem, which reaches one of, waits group
Duration is sent out, the medical care problem is distributed to one waiting and distributes the corresponding answer terminal of duration.
In certain embodiments, the waiting of each answer terminal of the determination distributes duration, comprising:
Obtain the history evaluation of answer doctor；
It is determined according to the identity information of the history evaluation and the answer terminal authentication and recommends index；
Determine that the waiting distributes duration according to the quantity of medical care problem and the recommendation index.
In certain embodiments, when the quantity and the recommendation index according to medical care problem determines that the waiting distributes
It is long, comprising:
The preset constant is determined according to the quantity of medical care problem；
Determine that the waiting distributes duration according to the preset constant and the recommendation index.
In certain embodiments, when the quantity and the recommendation index according to medical care problem determines that the waiting distributes
It is long, further includes:
The preset constant is updated according to the preset period.
In certain embodiments, it is determined according to the identity information of the history evaluation and the answer terminal authentication and recommends to refer to
Number, comprising:
Recommendation exponent pair based on foundation answers the mapping relations of the identity information of history evaluation and the answer terminal authentication,
Determine recommendation index corresponding with the identity information of history evaluation and answer terminal authentication obtained.
In certain embodiments, the medical care problem is received medical care problem for the first time；Alternatively,
The medical care problem is to distribute simultaneously to all answer terminals after receiving for the first time, and unanswered in preset duration
Medical care problem.
In certain embodiments, a kind of doctor online answer distributes system, comprising:
Determining module determines that the waiting of each answer terminal distributes duration；
Module is distributed, when received medical care problem is not answered, if the waiting time of the medical care problem reaches wherein
One waiting distributes duration, and the medical care problem is distributed to one waiting and distributes the corresponding answer terminal of duration.
In certain embodiments, the determining module includes:
Acquiring unit obtains the history evaluation of answer doctor；
Recommend index determination unit, is determined and recommended according to the identity information of the history evaluation and the answer terminal authentication
Index；And
Waiting time determination unit, when determining that the waiting distributes according to the quantity of medical care problem and the recommendation index
It is long.
In certain embodiments, the waiting time determination unit includes:
First determination unit determines the preset constant according to the quantity of medical care problem；
Second determination unit determines that the waiting distributes duration according to the preset constant and the recommendation index.
In certain embodiments, the waiting time determination unit further include: updating unit is updated according to the preset period
The preset constant.
In certain embodiments, the recommendation index determination unit answers history evaluation and institute based on the recommendation exponent pair of foundation
The mapping relations of the identity information of answer terminal authentication are stated, determines and believes with the identity of the history evaluation and answer terminal authentication that obtain
Cease corresponding recommendation index.
In certain embodiments, the medical care problem is received medical care problem for the first time；Alternatively,
The medical care problem is to distribute simultaneously to all answer terminals after receiving for the first time, and unanswered in preset duration
Medical care problem.In certain embodiments, a kind of computer equipment, including memory, processor and storage are on a memory and can
The computer program run on a processor, the processor realize the online answer of doctor as described above when executing described program
The step of distributing method.
In certain embodiments, a kind of computer readable storage medium, is stored thereon with computer program, the computer journey
The step of doctor as described above online answer distributing method is realized when sequence is executed by processor.
Beneficial effects of the present invention are as follows:
The online answer distributing method of doctor provided by the invention and system, pass through the corresponding waiting of each answer terminal of determination
Duration is distributed, problem each in this way is different in the time that different answer terminals are shown, when system determines some answer terminal
Have abnormal or showed in history answer poor, the waiting of the terminal can be distributed by duration by setting and lengthened, so as to
Poor or abnormal answer terminal is showed freely to limit, this ensure that good doctor sequence is forward, is provided the user with
More professional service.
Detailed description of the invention
In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, to embodiment or will show below
There is attached drawing needed in technical description to be briefly described, it should be apparent that, the accompanying drawings in the following description is only this
Some embodiments of invention for those of ordinary skill in the art without creative efforts, can be with
It obtains other drawings based on these drawings.
Fig. 1 shows the scene framework figure of the embodiment of the present invention.
Fig. 2 shows the flow diagrams of the online answer distributing method of doctor in the embodiment of the present invention.
Fig. 3 shows the idiographic flow schematic diagram of step S1 in Fig. 2.
Fig. 4 shows the idiographic flow schematic diagram of step S13 in Fig. 3.
Fig. 5 shows the structural schematic diagram that the online answer of doctor in the embodiment of the present invention distributes system.
Fig. 6 shows the concrete structure schematic diagram of determining module 101 in Fig. 5.
Fig. 7 shows the concrete structure schematic diagram of waiting time determination unit 130 in Fig. 6.
Fig. 8 shows the structural schematic diagram for being suitable for the computer equipment for being used to realize the embodiment of the present application.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.It is based on
Embodiment in the present invention, it is obtained by those of ordinary skill in the art without making creative efforts every other
Embodiment shall fall within the protection scope of the present invention.
Doctor often has ignored the quality of answer to improve answer speed at present, if without restriction, will lead to
User experience worse and worse, in order to improve the limitation of answer speed or self-ability, replies the second-rate of problem, Wu Fabao
The problem of demonstrate,proving the quality and user experience of doctor's answer, the present invention provide a kind of online answer distributing method of doctor and system.
Fig. 1 shows the scene framework figure shown in the embodiment of the present invention.Including user terminal 200, answer terminal B1-BN, N
For the natural number greater than 1), distribute system 100.
User terminal 200 is the terminal that user issues medical care problem, and user terminal 200 can be tablet computer, mobile phone, platform
The smart machines such as formula computer, laptop.
Certainly, in some alternative embodiments, medical advice problem can also be to propose under line, such as passes through user under line
Registration, enquirement etc., distribute system 100 by counting and recording, then by medical care problem typing.
Distributing system 100 can be server or media platform etc., for example, distributing system 100 and answer terminal B1-BN、
User terminal 200 carries out the interaction of information by web network.
Define answer terminal B1-BNIn any one distribute the corresponding answer terminal of duration, example for one of waiting
Such as, B1A length of T when being distributed to wait1Corresponding answer terminal, B2A length of T when being distributed to wait2Corresponding answer terminal, with this
Analogize, BNA length of T when being distributed to waitNCorresponding answer terminal.It should be noted that in some embodiments, answer terminal
B1-BNIn any one quantity it is only schematical, for example, B1It is merely representative of a length of T when corresponding waiting distributes1It is all
Answer terminal, quantity can be one, or it is multiple, in a specific embodiment, answer terminal B1Quantity be 3
It is a, then as arrival T1When, medical care problem is distributed to 3 answer terminal B simultaneously1.In addition, diagram in user terminal 200,
The number for distributing system 100 is only schematical, as needed, can arbitrarily be arranged.
Answer terminal B1-BNIt can be the smart machines such as tablet computer, mobile phone, desktop computer, laptop.
The problem of medical care problem can issue for user terminal 200 shown in Fig. 1, or user terminal 200 is sent out
It to the system that distributes 100, distributes system and is distributed for the first time, i.e., problem is distributed to corresponding answer terminal, this is distributed simultaneously
Non- to race to be the first to answer a question mode, answer terminal passively receives problem, and the medical care problem that each answer terminal distributes is all different, in a timing
In, if the medical care problem that this time distributes is not answered, distributes system 100 and withdraw the medical care problem, into the present invention
Distribute process, that is, distribute system 100 for the medical care problem of withdrawal and be sent to answer terminal B1, answer terminal B2Deng until medical treatment
Until problem is answered.
Received medical care problem is user terminal sending in following embodiments, and distributing system 100 is server, certainly,
Medical care problem is not limited to user terminal sending in other embodiments, and the system of distributing is also not limited to server, and the present invention refuses
It repeats.Fig. 2 shows the flow diagrams of the online answer distributing method of doctor in the embodiment of the present invention, as shown in Fig. 2, this method
It specifically includes:
S1: server determines that the waiting of each answer terminal distributes duration.
S2: server receives the medical care problem that user terminal issues.
S3: when received medical care problem is not answered, if the waiting time of the medical care problem reaches one of them etc.
The medical care problem is distributed to one waiting and distributes the corresponding answer terminal of duration by duration to be distributed.
In one embodiment, server includes an answer terminal and waits the database for distributing duration, by this
Database can find the corresponding waiting of any one answer terminal and distribute duration.
In a concrete application scene, after medical care problem is distributed for the first time, there is no reply in 2 minutes, services
Device withdraws the medical care problem (no longer showing in the answer terminal distributed), into topic mode is robbed, rob topic mode using
Method described in above-described embodiment first confirms that the waiting of each answer terminal distributes duration, sequentially in time will be equivalent to
Answer terminal is ranked up, such as the answer terminal A of sequence first1Waiting when distributing a length of 0s, the answer being number two it is whole
Hold A2Waiting it is 100 seconds a length of when distributing, then answer terminal A is sent a question in 0s1It has been shown that, at 100 seconds, will ask
Topic is sent to answer terminal A1It has been shown that, certainly under practical circumstances, often one waiting of appearance distributes duration and corresponds to multiple answers
It the case where terminal, at this time can be by the way of medical care problem be distributed to multiple answer terminal simultaneously.
Problem each in this way is different in the time that different answer terminals are shown, when system determines that some answer terminal has
It is abnormal or showed in history answer poor, the waiting of the terminal can be distributed by duration by setting and lengthened, so as to
It freely limits and shows poor or abnormal answer terminal, this ensure that good doctor sequence is forward, provide the user with more
Add the service of profession.
In a preferred embodiment, as shown in figure 3, step S1 is specifically included:
S11: the history evaluation of answer doctor is obtained；
S12: it is determined according to the identity information of the history evaluation and the answer terminal authentication and recommends index；
S13: determine that the waiting distributes duration according to the quantity of medical care problem and the recommendation index.
In the embodiment, waiting distributes duration and is determined according to the recommendation index of answer terminal, the recommendation index of answer terminal
Then illustrate the passing answer quality of answer terminal, user's evaluation when recommending index high for the important index for evaluating answer terminal
Deng preferably, the medical care rank of answer doctor it is higher.For example, in one embodiment, when answer doctor replies the problem of quality compared with
Height, feedback rapidly, user can provide higher evaluation naturally, when answer doctor reply the problem of quality it is lower, even if feedback very
Rapidly, the problem of user, cannot solve, and user can also provide lower evaluation, therefore corresponding recommendation index is also just lower.
In a specific embodiment, it can pre-establish and recommend exponent pair that history evaluation and the answer terminal is answered to recognize
The mapping relations of the identity information of card determine recommendation index, which can be the service of being stored in the form of the table of comparisons
In device, or in the form of contrasting data library storage in the server, the invention is not limited thereto, by taking the table of comparisons as an example, Ke Yijian
Combination corresponding one of the identity information of the control table of vertical three-dimensional factor, history evaluation each in this way and answer terminal authentication pushes away
Index is recommended, that is, forms combination-recommendation index one-to-one relationship of the identity information of history evaluation and answer terminal authentication,
In one embodiment, as shown in the table, the identity information of answer terminal authentication is the medical care rank of certification, it can be seen that doctor
Shield rank is higher, and history evaluation is higher, recommends index higher, in this table, "." indicate to omit.Obviously, it could be aware that,
In this table, the corresponding recommendation index of combination of any one history evaluation and medical care rank can be found out.
The combination of history evaluation and medical care rank-recommendation index table of comparisons
As recommending the identity information of history evaluation described in index and the answer terminal authentication to determine, Neng Goubao
Card answer doctor takes into account quality and speed, brings better user experience for user.
In a preferred embodiment, as shown in figure 4, step S13 is specifically included:
S131: the preset constant is determined according to the quantity of medical care problem；
S132: determine that the waiting distributes duration according to the preset constant and the recommendation index.In the present embodiment, in advance
If the effect of constant is the influence degree that flexible modulation recommends index.For example, by the setting of preset constant, it can be with flexible modulation
It is poor for recommending index to be 100 and the waiting that index is 99 being recommended to distribute duration.
In a specific embodiment, a length of X=(100-A)/m when the waiting of each answer terminal distributes, wherein X is
Waiting distributes duration, and A is to recommend index, and m is preset constant, such as when m=0.01, and recommending index is that 99 waiting distributes duration
For X99=100 seconds, when recommendation index is 100, waiting was 0 second a length of when distributing, therefore the two differs 100 seconds, if when m=0.02,
Index is then recommended to be 100 and the waiting for the answer terminal that index is 99 is recommended to distribute duration difference 50 seconds.
Preset constant determines that is, preset constant is according to the quantity of medical care problem according to the supply situation of doctor and medical care problem
It determines.The section of the quantity of medical care problem and preset constant have mapping relations, in a specific embodiment, medical care problem
When quantity is 100-1000, preset constant 0.01, when medical care problem is greater than 1000, preset constant proportionally increases, such as
When medical care problem is 2000, preset constant 0.02.The adjustable different answer terminals for recommending index of preset constant
The gap for distributing the time is waited, and can be adjusted according to supply situation, the accumulation of problem is avoided.
Further, preset constant, which can be, updates according to preset period dynamic, dynamic preset constant according to
Period regular time updates, and the preset constant updated every time was determined according to the feedback of enquirement user in a upper period.That is step
S13 further include: the preset constant is updated according to the preset period.
For example, within a time cycle, such as the time cycle is one week, preset constant weekly is default normal according to last week
Several feedback dynamics update.The preset constant that dynamic updates can adjust the balance between medical care problem and answer terminal in time,
The accumulation that the change of environmental factor avoided the problem of causing or answer are ropy unbalance.
In step S2, when medical care problem has been answered, server stopping is distributed.In one embodiment, answer terminal
An answer instruction can be sent when answer to server, the answer of answer is transmitted directly to user terminal, can also will reply
Answer be sent to server, user terminal is sent to by server, can also simultaneously on server upload reply answer
With the answer for sending answer to user terminal, that is, answer terminal needs to be sent to one identification information of server, so that server
Determine that the medical care problem has been answered.
Server judges whether medical care problem is answered according to whether receive one of them of above- mentioned information.
Medical care problem is distributed to one waiting and distributes the corresponding answer terminal of duration, the answer terminal by server
When receiving medical care problem, the medical care problem is shown, for doctor's answer.
Based on the above embodiment, it could be aware that, the online answer distributing method of doctor provided by the invention, it is each by determining
The corresponding waiting of answer terminal distributes duration, and problem each in this way is different in the time that different answer terminals are shown, when being
System determines that some answer terminal has abnormal or shows in history answer poor, can be sent the waiting of the terminal by setting
It sends out duration to lengthen, shows poor or abnormal answer terminal so as to freely limit, this ensure that good doctor arranges
Sequence is forward, provides the user with more professional service.
Further, based on above-mentioned identical reason, what the present invention provided a kind of online answer of doctor distributes system, in conjunction with
Fig. 5, this distributes system 100 and includes:
Determining module 101 determines that the waiting of each answer terminal distributes duration；
Module 102 is distributed, when medical care problem is not answered, if the waiting time of the medical care problem reaches one of them
Waiting distributes duration, and the medical care problem is distributed to one waiting and distributes the corresponding answer terminal of duration.
In a concrete application scene, after medical care problem is distributed for the first time, there is no reply in 2 minutes, services
Device withdraws the medical care problem (no longer showing in the answer terminal distributed), into topic mode is robbed, rob topic mode using
Method described in above-described embodiment first confirms that the waiting of each answer terminal distributes duration, sequentially in time will be equivalent to
Answer terminal is ranked up, such as the answer terminal A of sequence first1Waiting when distributing a length of 0s, the answer being number two it is whole
Hold A2Waiting it is 100 seconds a length of when distributing, then answer terminal A is sent a question in 0s1It has been shown that, at 100 seconds, will ask
Topic is sent to answer terminal A1It has been shown that, certainly under practical circumstances, often one waiting of appearance distributes duration and corresponds to multiple answers
It the case where terminal, at this time can be by the way of medical care problem be distributed to multiple answer terminal simultaneously.
Problem each in this way is different in the time that different answer terminals are shown, when system determines that some answer terminal has
It is abnormal or showed in history answer poor, the waiting of the terminal can be distributed by duration by setting and lengthened, so as to
It freely limits and shows poor or abnormal answer terminal, this ensure that good doctor sequence is forward, provide the user with more
Add the service of profession.
In a preferred embodiment, as shown in fig. 6, the determining module 101 includes:
Acquiring unit 110 obtains the history evaluation of answer doctor；
Recommend index determination unit 120, is determined according to the identity information of the history evaluation and the answer terminal authentication
Recommend index；And
Waiting time determination unit 130 determines that the waiting distributes according to the quantity of medical care problem and the recommendation index
Duration.
In the embodiment, waiting distributes duration and is determined according to the recommendation index of answer terminal, the recommendation index of answer terminal
Then illustrate the passing answer quality of answer terminal, user's evaluation when recommending index high for the important index for evaluating answer terminal
Deng preferably, the medical care rank of answer doctor it is higher.For example, in one embodiment, when answer doctor replies the problem of quality compared with
Height, feedback rapidly, user can provide higher evaluation naturally, when answer doctor reply the problem of quality it is lower, even if feedback very
Rapidly, the problem of user, cannot solve, and user can also provide lower evaluation, therefore corresponding recommendation index is also just lower.
In a specific embodiment, it can pre-establish and recommend exponent pair that history evaluation and the answer terminal is answered to recognize
The mapping relations of the identity information of card determine recommendation index, which can be the service of being stored in the form of the table of comparisons
In device, or in the form of contrasting data library storage in the server, the invention is not limited thereto, by taking the table of comparisons as an example, Ke Yijian
Combination corresponding one of the identity information of the control table of vertical three-dimensional factor, history evaluation each in this way and answer terminal authentication pushes away
Index is recommended, that is, forms combination-recommendation index one-to-one relationship of the identity information of history evaluation and answer terminal authentication,
In one embodiment, as shown in the table, the identity information of answer terminal authentication is the medical care rank of certification, it can be seen that doctor
Shield rank is higher, and history evaluation is higher, recommends index higher, in this table, "." indicate to omit.Obviously, it could be aware that,
In this table, the corresponding recommendation index of combination of any one history evaluation and medical care rank can be found out.
The combination of history evaluation and medical care rank-recommendation index table of comparisons
As recommending the identity information of history evaluation described in index and the answer terminal authentication to determine, Neng Goubao
Card answer doctor takes into account quality and speed, brings better user experience for user.
In a preferred embodiment, as shown in fig. 7, the waiting time determination unit 130 includes:
First determination unit 131 determines the preset constant according to the quantity of medical care problem；
Second determination unit 132 determines that the waiting distributes duration according to the preset constant and the recommendation index.
In the present embodiment, the effect of preset constant is the influence degree that flexible modulation recommends index.For example, by default normal
Several settings, can be poor for recommending the waiting that index is 100 and recommendation index is 99 to distribute duration with flexible modulation.
In a specific embodiment, a length of X=(100-A)/m when the waiting of each answer terminal distributes, wherein X is
Waiting distributes duration, and A is to recommend index, and m is preset constant, such as when m=0.01, and recommending index is that 99 waiting distributes duration
For X99=100 seconds, when recommendation index is 100, waiting was 0 second a length of when distributing, therefore the two differs 100 seconds, if when m=0.02,
Index is then recommended to be 100 and the waiting for the answer terminal that index is 99 is recommended to distribute duration difference 50 seconds.
Preset constant determines that is, preset constant is according to the quantity of medical care problem according to the supply situation of doctor and medical care problem
It determines.The section of the quantity of medical care problem and preset constant have mapping relations, in a specific embodiment, medical care problem
When quantity is 100-1000, preset constant 0.01, when medical care problem is greater than 1000, preset constant proportionally increases, such as
It is preset constant 0.02 when medical care problem is 2000.The adjustable different answer terminals for recommending index of preset constant
The gap for distributing the time is waited, and can be adjusted according to supply situation, the accumulation of problem is avoided.
Further, preset constant, which can be, updates according to preset period dynamic, dynamic preset constant according to
Period regular time updates, and the preset constant updated every time was determined according to the feedback of enquirement user in a upper period.It is described etc.
To duration determination unit further include: updating unit updates the preset constant according to the preset period.
For example, within a time cycle, such as the time cycle is one week, preset constant weekly is default normal according to last week
Several feedback dynamics update.The preset constant that dynamic updates can adjust the balance between medical care problem and answer terminal in time,
The accumulation that the change of environmental factor avoided the problem of causing or answer are ropy unbalance.
Continuing with to distribute system 100 is that server is illustrated as example, when medical care problem has been answered, service
Device stopping distributes, and in one embodiment, answer terminal can send an answer instruction to server when replying, answer is answered
Case is transmitted directly to user terminal, the answer of answer can also be sent to server, be sent to user terminal by server,
The answer for replying answer and replying to user terminal transmission can also be uploaded to server simultaneously, that is, answer terminal needs to send
Give server one identification information, so that server determines that the medical care problem has been answered.
Server judges whether medical care problem is answered according to whether receive one of them of above- mentioned information.
Medical care problem is distributed to one waiting and distributes the corresponding answer terminal of duration, the answer terminal by server
When receiving medical care problem, the medical care problem is shown, for doctor's answer.
Based on the above embodiment, it could be aware that, the online answer of doctor provided by the invention distributes system, every by determining
Corresponding wait of a answer terminal distributes duration, and problem each in this way is different in the time that different answer terminals are shown, when
System determine some answer terminal have it is abnormal or showed in history answer it is poor, can be by setting by the waiting of the terminal
Duration lengthening is distributed, poor or abnormal answer terminal is showed so as to freely limit, this ensure that good doctor
It sorts forward, provides the user with more professional service.
System, device, module or the unit that above-described embodiment illustrates can specifically realize by computer chip or entity,
Or it is realized by the product with certain function.It is a kind of typically to realize that equipment is computer equipment, specifically, computer is set
It is standby for example can for personal computer, laptop computer, cellular phone, camera phone, smart phone, personal digital assistant,
Media player, navigation equipment, electronic mail equipment, game console, tablet computer, wearable device or these equipment
In any equipment combination.
Computer equipment specifically includes memory, processor and storage on a memory simultaneously in a typical example
The computer program that can be run on a processor is realized when the processor executes described program and is held as described above by client
Capable method, alternatively, the processor realizes the method executed as described above by server when executing described program.
Below with reference to Fig. 8, it illustrates the structural representations for the computer equipment 400 for being suitable for being used to realize the embodiment of the present application
Figure.
As shown in figure 8, computer equipment 800 includes central processing unit (CPU) 801, it can be read-only according to being stored in
Program in memory (ROM) 802 is loaded into random access storage device (RAM) from storage section 808) program in 803
And execute various work appropriate and processing.In RAM803, also it is stored with system 800 and operates required various program sum numbers
According to.CPU801, ROM802 and RAM803 are connected with each other by bus 804.Input/output (I/O) interface 805 is also connected to
Bus 804.
I/O interface 805 is connected to lower component: the importation 806 including keyboard, mouse etc.；It is penetrated including such as cathode
The output par, c 807 of spool (CRT), liquid crystal display (LCD) etc. and loudspeaker etc.；Storage section 808 including hard disk etc.；
And including such as LAN card, the communications portion 809 of the network interface card of modem etc..Communications portion 809 via such as because
The network of spy's net executes communication process.Driver 810 is also connected to I/O interface 806 as needed.Detachable media 811, such as
Disk, CD, magneto-optic disk, semiconductor memory etc. are mounted on as needed on driver 810, in order to read from thereon
Computer program be mounted as needed such as storage section 808.
Particularly, according to an embodiment of the invention, may be implemented as computer above with reference to the process of flow chart description
Software program.For example, the embodiment of the present invention includes a kind of computer program product comprising be tangibly embodied in machine readable
Computer program on medium, the computer program include the program code for method shown in execution flow chart.At this
In the embodiment of sample, which can be downloaded and installed from network by communications portion 809, and/or from removable
Medium 811 is unloaded to be mounted.
Computer-readable medium includes permanent and non-permanent, removable and non-removable media can be by any method
Or technology come realize information store.Information can be computer readable instructions, data structure, the module of program or other data.
The example of the storage medium of computer includes, but are not limited to phase change memory (PRAM), static random access memory (SRAM), moves
State random access memory (DRAM), other kinds of random access memory (RAM), read-only memory (ROM), electric erasable
Programmable read only memory (EEPROM), flash memory or other memory techniques, read-only disc read only memory (CD-ROM) (CD-ROM),
Digital versatile disc (DVD) or other optical storage, magnetic cassettes, tape magnetic disk storage or other magnetic storage devices
Or any other non-transmission medium, can be used for storage can be accessed by a computing device information.As defined in this article, it calculates
Machine readable medium does not include temporary computer readable media (transitory media), such as the data-signal and carrier wave of modulation.
For convenience of description, it is divided into various units when description apparatus above with function to describe respectively.Certainly, implementing this
The function of each unit can be realized in the same or multiple software and or hardware when application.
The present invention be referring to according to the method for the embodiment of the present invention, the process of equipment (system) and computer program product
Figure and/or block diagram describe.It should be understood that every one stream in flowchart and/or the block diagram can be realized by computer program instructions
The combination of process and/or box in journey and/or box and flowchart and/or the block diagram.It can provide these computer programs
Instruct the processor of general purpose computer, special purpose computer, Embedded Processor or other programmable data processing devices to produce
A raw machine, so that being generated by the instruction that computer or the processor of other programmable data processing devices execute for real
The device for the function of being specified in present one or more flows of the flowchart and/or one or more blocks of the block diagram.
These computer program instructions, which may also be stored in, is able to guide computer or other programmable data processing devices with spy
Determine in the computer-readable memory that mode works, so that it includes referring to that instruction stored in the computer readable memory, which generates,
Enable the manufacture of device, the command device realize in one box of one or more flows of the flowchart and/or block diagram or
The function of being specified in multiple boxes.
These computer program instructions also can be loaded onto a computer or other programmable data processing device, so that counting
Series of operation steps are executed on calculation machine or other programmable devices to generate computer implemented processing, thus in computer or
The instruction executed on other programmable devices is provided for realizing in one or more flows of the flowchart and/or block diagram one
The step of function of being specified in a box or multiple boxes.
It should also be noted that, the terms "include", "comprise" or its any other variant are intended to nonexcludability
It include so that the process, method, commodity or the equipment that include a series of elements not only include those elements, but also to wrap
Include other elements that are not explicitly listed, or further include for this process, method, commodity or equipment intrinsic want
Element.In the absence of more restrictions, the element limited by sentence "including a ...", it is not excluded that including described want
There is also other identical elements in the process, method of element, commodity or equipment.
It will be understood by those skilled in the art that embodiments herein can provide as method, system or computer program product.
Therefore, complete hardware embodiment, complete software embodiment or embodiment combining software and hardware aspects can be used in the application
Form.It is deposited moreover, the application can be used to can be used in the computer that one or more wherein includes computer usable program code
The shape for the computer program product implemented on storage media (including but not limited to magnetic disk storage, CD-ROM, optical memory etc.)
Formula.
The application can describe in the general context of computer-executable instructions executed by a computer, such as program
Module.Generally, program module includes routines performing specific tasks or implementing specific abstract data types, programs, objects, group
Part, data structure etc..The application can also be practiced in a distributed computing environment, in these distributed computing environments, by
Task is executed by the connected remote processing devices of communication network.In a distributed computing environment, program module can be with
In the local and remote computer storage media including storage equipment.
All the embodiments in this specification are described in a progressive manner, same and similar portion between each embodiment
Dividing may refer to each other, and each embodiment focuses on the differences from other embodiments.Especially for system reality
For applying example, since it is substantially similar to the method embodiment, so being described relatively simple, related place is referring to embodiment of the method
Part explanation.
The above description is only an example of the present application, is not intended to limit this application.For those skilled in the art
For, various changes and changes are possible in this application.All any modifications made within the spirit and principles of the present application are equal
Replacement, improvement etc., should be included within the scope of the claims of this application.
Claims (12)
1. a kind of distributing method of the online answer of doctor characterized by comprising
Determine that the waiting of each answer terminal distributes duration；
When received medical care problem is not answered, waited when distributing if the waiting time of the medical care problem reaches one of
It is long, the medical care problem is distributed to one waiting and distributes the corresponding answer terminal of duration.
2. the method according to claim 1, wherein the waiting of each answer terminal of the determination distributes duration,
Include:
Obtain the history evaluation of answer doctor；
It is determined according to the identity information of the history evaluation and the answer terminal authentication and recommends index；
Determine that the waiting distributes duration according to the quantity of medical care problem and the recommendation index.
3. according to the method described in claim 2, it is characterized in that, the quantity according to medical care problem and the recommendation index
Determine that the waiting distributes duration, comprising:
Preset constant is determined according to the quantity of medical care problem；
Determine that the waiting distributes duration according to the preset constant and the recommendation index.
4. according to the method described in claim 3, it is characterized in that, the quantity according to medical care problem and the recommendation index
Determine that the waiting distributes duration, further includes:
The preset constant is updated according to the preset period.
5. according to the method described in claim 2, it is characterized in that, according to the history evaluation and the answer terminal authentication
Identity information, which determines, recommends index, comprising:
Recommendation exponent pair based on foundation answers the mapping relations of the identity information of history evaluation and the answer terminal authentication, determines
Recommendation index corresponding with the identity information of the history evaluation of acquisition and answer terminal authentication.
6. the method according to claim 1, wherein the medical care problem is received medical care problem for the first time；Or
Person,
The medical care problem is to distribute simultaneously to all answer terminals, and the unanswered medical treatment in preset duration after receiving for the first time
Problem.
7. a kind of online answer of doctor distributes system characterized by comprising
Determining module determines that the waiting of each answer terminal distributes duration；
Module is distributed, when received medical care problem is not answered, if the waiting time of the medical care problem reaches one of them
Waiting distributes duration, and the medical care problem is distributed to one waiting and distributes the corresponding answer terminal of duration.
8. system according to claim 7, which is characterized in that the determining module includes:
Acquiring unit obtains the history evaluation of answer doctor；
Recommend index determination unit, is determined according to the identity information of the history evaluation and the answer terminal authentication and recommend to refer to
Number；And
Waiting time determination unit determines that the waiting distributes duration according to the quantity of medical care problem and the recommendation index.
9. system according to claim 8, which is characterized in that the waiting time determination unit includes:
First determination unit determines preset constant according to the quantity of medical care problem；
Second determination unit determines that the waiting distributes duration according to the preset constant and the recommendation index.
10. system according to claim 8, which is characterized in that the recommendation recommendation of the index determination unit based on foundation
Exponent pair answers the mapping relations of the identity information of history evaluation and the answer terminal authentication, determine with the history evaluation obtained and
The corresponding recommendation index of the identity information of answer terminal authentication.
11. a kind of computer equipment including memory, processor and stores the meter that can be run on a memory and on a processor
Calculation machine program, which is characterized in that the processor realizes doctor as claimed in any one of claims 1 to 6 when executing described program
The step of online answer distributing method.
12. a kind of computer readable storage medium, is stored thereon with computer program, which is characterized in that the computer program quilt
Processor realizes the step of doctor as claimed in any one of claims 1 to 6 online answer distributing method when executing.
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| CN201811388806.7A CN109616181B (en) | 2018-11-21 | 2018-11-21 | Method and system for distributing doctor online answers |
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| CN114822853A (en) * | 2022-06-16 | 2022-07-29 | 成都中医药大学 | Rehabilitation assessment doctor end, operation method and storage medium |
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