CN109586975A - The cognitive method and system of quality of service exception - Google Patents
The cognitive method and system of quality of service exception Download PDFInfo
- Publication number
- CN109586975A CN109586975A CN201811593424.8A CN201811593424A CN109586975A CN 109586975 A CN109586975 A CN 109586975A CN 201811593424 A CN201811593424 A CN 201811593424A CN 109586975 A CN109586975 A CN 109586975A
- Authority
- CN
- China
- Prior art keywords
- comprehensive monitoring
- monitoring system
- information
- equipment
- user
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
- H04L41/5003—Managing SLA; Interaction between SLA and QoS
- H04L41/5009—Determining service level performance parameters or violations of service level contracts, e.g. violations of agreed response time or mean time between failures [MTBF]
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0631—Management of faults, events, alarms or notifications using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
- H04L41/5061—Network service management, e.g. ensuring proper service fulfilment according to agreements characterised by the interaction between service providers and their network customers, e.g. customer relationship management
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
- H04L41/5061—Network service management, e.g. ensuring proper service fulfilment according to agreements characterised by the interaction between service providers and their network customers, e.g. customer relationship management
- H04L41/5074—Handling of user complaints or trouble tickets
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L43/00—Arrangements for monitoring or testing data switching networks
- H04L43/08—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L43/00—Arrangements for monitoring or testing data switching networks
- H04L43/16—Threshold monitoring
Landscapes
- Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Business, Economics & Management (AREA)
- General Business, Economics & Management (AREA)
- Environmental & Geological Engineering (AREA)
- Telephonic Communication Services (AREA)
Abstract
The present embodiment provides the cognitive methods and system of a kind of quality of service exception, are related to field of communication technology.The first parameter that customer perception system passes through each test point in acquisition network, the second parameter of each equipment in network is obtained according to the first parameter, when the second parameter is greater than the first preset threshold, warning message is sent to comprehensive monitoring system, comprehensive monitoring system determines whether to generate Trouble ticket according to warning message or perception is single, can find the equipment of quality of service exception in time and be handled.
Description
Technical field
The present invention relates to field of communication technology more particularly to the cognitive methods and system of a kind of quality of service exception.
Background technique
The method of traditional judgement group service exception is broadly divided into two classes: one kind is by leading to access layer equipment
Dynamic to monitor and distribute Trouble ticket, another kind of is to pass through subscriber complaint failure.By carrying out active monitoring and group to access layer equipment
Hair Trouble ticket is merely able to alarm dominant to network management and the failure of on-off class intercepts, and network Non Apparent Abnormality or user are felt
Know the complaint of decline, can only be solved in such a way that outside line worksheet processing visits measurement.Not only consume a large amount of on-site maintenance manually at
This, outside line also tends to be limited to perception problems trigger condition and detection means limitation, occurs frequently in curstomer's site and squats for a long time
The case where keeping still without effectively method is solved the problems, such as, seriously affects user experience, reduces customer satisfaction.Pass through subscriber complaint failure
Subscriber complaint in time of concentration is counted, when the user concentrated under certain access device in the unit time reaches specific
After quantity, worksheet processing is accused in triggering group Shen.This mode places one's entire reliance upon customer complaint, and user elder generation Shen is needed to accuse failure, customer service
Personnel turn corresponding plant maintenance personnel, then judge abort situation according to maintenance experience by maintenance personnel, and failure is caused to last length,
User's perception is poor.
The monitoring of tools of traditional network management can not embody the quality evaluation of user oriented experience and service-oriented, perceive to user
It is not visible, it can not give warning in advance to perception types of populations service exception, and relevance is poor between system, can only close to user on-position
It is linked to access layer equipment, cannot achieve failure end to end and service-aware abnormality processing.And it is limited to the domain business B and operation O
Funnel-shaped framework between each system in domain, it is mutually indepedent between each system, it can not accomplish the data correlation of whole business and equipment room, lead
Cause can not group's sexual dysfunction to partial service (such as IPTV service) determined and handled in time.
Summary of the invention
The embodiment of the present invention provides the cognitive method and system of a kind of quality of service exception, can find business matter in time
It measures abnormal equipment and is handled.
In order to achieve the above objectives, the embodiment of the present application adopts the following technical scheme that
In a first aspect, the embodiment of the present application provides a kind of cognitive method of quality of service exception, it is applied to customer perception system
System, this method comprises:
Obtain the first parameter of each test point in network；
The second parameter of each equipment in network, second parameter are obtained according to the first parameter of each test point
For assessing whether corresponding equipment breaks down；
If the second parameter of the first equipment is greater than the first preset threshold, warning message is sent to comprehensive monitoring system, it is described
Warning message includes the first facility information；
Receive the failure odd numbers or perception odd numbers that the comprehensive monitoring system is sent.
Second aspect, the embodiment of the present application provide a kind of cognitive method of quality of service exception, are applied to comprehensively monitoring system
System, this method comprises:
Warning message is received from customer perception system, the warning message includes the first facility information；
If comprehensive monitoring system received first facility information in the first preset time, and first equipment is believed
Breath has corresponding Fisrt fault list, and Xiang Suoshu customer perception system sends the Fisrt fault odd numbers；Alternatively,
If comprehensive monitoring system receives first facility information, and first facility information in the first preset time
There is no corresponding Trouble ticket, sends the first instruction information to WorkForm System, the first instruction information is used to indicate the work order
System is that first equipment generates the second Trouble ticket；To described in the transmission of WorkForm System described in the customer perception system forwards
Second failure odd numbers；Alternatively,
If comprehensive monitoring system did not received first facility information in the first preset time, sent to WorkForm System
Second indication information, it is that first equipment generates the first perception that the second indication information, which is used to indicate the WorkForm System,
It is single；The the first perception odd numbers sent to WorkForm System described in the customer perception system forwards.
The third aspect, the embodiment of the present application provide a kind of customer perception system, comprising: acquiring unit, transmission unit and connect
Receive unit；
The acquiring unit, for obtaining the first parameter of each test point in network；
The acquiring unit is also used to obtain the of each equipment in network according to the first parameter of each test point
Two parameters, second parameter is for assessing whether corresponding equipment breaks down；
The transmission unit, if the second parameter for the first equipment is greater than the first preset threshold, to comprehensive monitoring system
Warning message is sent, the warning message includes the first facility information；
The receiving unit, for receiving the failure odd numbers or perception odd numbers that the comprehensive monitoring system is sent.
Fourth aspect, the embodiment of the present application provide a kind of comprehensive monitoring system, comprising: receiving unit and processing unit；
The receiving unit, for receiving warning message from customer perception system, the warning message includes the first equipment
Information；
The processing unit, if receiving the first equipment letter in the first preset time for comprehensive monitoring system
Breath, and first facility information has corresponding Fisrt fault list, Xiang Suoshu customer perception system sends the Fisrt fault list
Number；Alternatively,
If first facility information is received in the first preset time for comprehensive monitoring system, and first equipment
Information does not have corresponding Trouble ticket, sends the first instruction information to WorkForm System, the first instruction information is used to indicate described
WorkForm System is that first equipment generates the second Trouble ticket；It is sent to WorkForm System described in the customer perception system forwards
The second failure odd numbers；Alternatively,
If first facility information was not received in the first preset time for comprehensive monitoring system, to WorkForm System
Second indication information is sent, it is that first equipment generates the first sense that the second indication information, which is used to indicate the WorkForm System,
Know list；The the first perception odd numbers sent to WorkForm System described in the customer perception system forwards.
5th aspect, the embodiment of the present application provide a kind of customer perception system, comprising: at least one processor, Yi Jicun
Reservoir, the memory is for storing computer program, so that the computer program is executed by least one described processor
The cognitive method of the quality of service exception of Shi Shixian as described in relation to the first aspect.
6th aspect, the embodiment of the present application provide a kind of comprehensive monitoring system, comprising: at least one processor, Yi Jicun
Reservoir, the memory is for storing computer program, so that the computer program is executed by least one described processor
The cognitive method of quality of service exception of the Shi Shixian as described in second aspect.
7th aspect, the embodiment of the present application provides a kind of computer storage medium, is stored thereon with computer program, described
It is realized when program is executed by processor described in cognitive method or the second aspect of quality of service exception as described in relation to the first aspect
Quality of service exception cognitive method.
The embodiment of the invention provides the cognitive method and system of a kind of quality of service exception, customer perception system is by obtaining
The first parameter for taking each test point in network obtains the second parameter of each equipment in network according to the first parameter, second
When parameter is greater than the first preset threshold, warning message is sent to comprehensive monitoring system, comprehensive monitoring system is true according to warning message
It is fixed whether to generate Trouble ticket or perception list, the equipment of quality of service exception can be found in time and is handled.
Detailed description of the invention
To describe the technical solutions in the embodiments of the present invention more clearly, make required in being described below to embodiment
Attached drawing is briefly described, it should be apparent that, drawings in the following description are only some embodiments of the invention, for
For those of ordinary skill in the art, without creative efforts, it can also be obtained according to these attached drawings other
Attached drawing.
Fig. 1 is a kind of structural representation of the network of the cognitive method application of quality of service exception provided in an embodiment of the present invention
Figure；
Fig. 2 is that a kind of IPTV video quality provided in an embodiment of the present invention monitors probe deployment position view；
Fig. 3 is that a kind of broadband user provided in an embodiment of the present invention perceives probe deployment position view；
Fig. 4 is a kind of framework signal of implementation environment of the cognitive method of quality of service exception provided in an embodiment of the present invention
Figure；
Fig. 5 is that the framework of the implementation environment of the cognitive method of another quality of service exception provided in an embodiment of the present invention shows
It is intended to；
Fig. 6 is a kind of flow chart of the cognitive method of quality of service exception provided in an embodiment of the present invention；
Fig. 7 is the flow chart of the cognitive method of another quality of service exception provided in an embodiment of the present invention；
Fig. 8 is a kind of the functional block diagram of customer perception system provided in an embodiment of the present invention；
Fig. 9 is a kind of the functional block diagram of comprehensive monitoring system provided in an embodiment of the present invention；
Figure 10 is the functional block diagram of another comprehensive monitoring system provided in an embodiment of the present invention.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.It is based on
Embodiment in the present invention, it is obtained by those of ordinary skill in the art without making creative efforts every other
Embodiment shall fall within the protection scope of the present invention.
As shown in Figure 1, being the structural schematic diagram of network 100 provided by the embodiments of the present application.Wherein, IPTV set top box 110,
User terminal 111, fixed-line telephone 112 can be connect with optical network unit ONU 113, and ONU113 can be with optical line terminal
OLT114 connection, OLT114 can be connect with Broadband Remote Access Server BRAS115, and OLT114 can also be routed with full-service
SR116 connection, BRAS115 can be connect with core router CR117, and SR116 can be connect with CR118.IPTV set top box
120, user terminal 121, fixed-line telephone 122 can be connect with ONU123, and ONU123 can be connect with OLT124, and OLT124 can be with
It is connect with cut-in convergent interchanger 125, cut-in convergent interchanger 125 can be connect with BRAS126, cut-in convergent interchanger 125
It can also be connect with SR127, BRAS126 can be connect with CR128, and SR127 can be connect with CR129.
Show as shown in Fig. 2, monitoring probe deployment position for IPTV video quality in network 200 provided by the embodiments of the present application
It is intended to.IPTV video quality can be affixed one's name in the upper side in network 200 monitor probe, such as IPTV set top box, fringe node
250, more picture analysis instrument 271 and video analyzer 272 etc..It is deployed in the IPTV video quality monitoring probe of each test point
Each test point user quality of service for watching video in real time can be provided, customer perception system can be according in each test point
The user of report watches the running parameter index of the equipment in the quality of service analysis network 200 of video in real time, which refers to
Mark is used to indicate whether corresponding equipment works normally.For example, if the probe disposed in more picture analysis instrument 271 is to customer perception system
The user reported that unites watches the quality of service of video lower than preset threshold value in real time, and customer perception system can consider original number
It goes wrong according to code stream；If the user that the probe disposed in 60% IPTV set top box under OLT 214 reports watches view in real time
The quality of service of frequency is below preset threshold value, and customer perception system can consider that OLT 214 is likely to occur failure；If edge section
The user that the probe disposed on the testing point of some platform of point 250 is reported to customer perception system watches the business of video in real time
Quality is lower than preset threshold value, and customer perception system can consider that the video source of the platform goes wrong.
As shown in figure 3, perceiving the signal of probe deployment position for 300 middle width strip user of network provided by the embodiments of the present application
Figure.Broadband user can be affixed one's name in the upper side in network 300 perceive probe, such as the equipment such as user terminal and ONU.Deployment
Perceiving probe in the broadband user of each test point with analog subscriber internet behavior and can provide the network quality of the test point, visitor
Family sensory perceptual system can according to the running parameter index of the equipment in the Network Quality Analysis network 300 that each test point reports,
The running parameter index is used to indicate whether corresponding equipment works normally.For example, if being disposed in 60% ONU under OLT 314
The network quality that reports of probe be below preset threshold value, customer perception system can consider that OLT 314 is likely to occur failure
As shown in figure 4, being a kind of implementation environment 400 of the cognitive method of quality of service exception provided by the embodiments of the present application
Configuration diagram.Perception for group's quality of service exception, the sensory perceptual system packet of the quality of service exception of the implementation environment
Include customer perception system 410, comprehensive monitoring system 420, resource management system 430 and WorkForm System 450.Wherein, customer perception
System 410, which can receive, to be deployed in the user that reports of IPTV video quality monitoring probe of each test point and watches video in real time
Quality of service can also receive and be deployed in the network quality that broadband user's perception probe of each test point reports, analyze
After faulty equipment, the warning message of the faulty equipment, 420 basis of comprehensive monitoring system can be sent to comprehensive monitoring system 420
The warning message of the faulty equipment, which judges whether to send to WorkForm System 450, indicates that information, the instruction information are used to indicate work order
System 450 distributes Trouble ticket or perception is single, and single to distribute Trouble ticket or perception, comprehensive monitoring system 420 can pass through resource
Management system 430 obtains the user information of the user connected on faulty equipment, and user information is added and intercepts pond.
Failure is accused by call center Shen for single user, the sensory perceptual system of the quality of service exception of the implementation environment also wraps
Include customer service pretreatment system 440.If have user to call center Shen accuse failure, call center can intercept pond in inquire whether
There is the user information of Complaining Subscriber, if intercepting the user information of Chi Zhongyou Complaining Subscriber, call center can be anti-to Complaining Subscriber
Maintenance of equipment situation is presented, if intercepting does not have the user information of Complaining Subscriber in pond, call center can be pre-processed by customer service is
System 440 obtains the parameter information that the user corresponds to test point from customer perception system 410, and call center can locate in advance according to customer service
The analysis result of reason system 440 takes different processing modes, if call center can be according to customer service the problem of user setting
The analysis result of pretreatment system 440 helps user to repair failure；If equipment fault problem, call center can pass through work order
System 450 distributes single user Trouble ticket, can also be by customer service pretreatment system 440 to 420 reporting fault of comprehensive monitoring system
Information, comprehensive monitoring system 420 according to the fault message that the customer service pretreatment system 440 reports for judging whether to pass through work order
System 450 distributes group's Trouble ticket.To distribute group's Trouble ticket, comprehensive monitoring system 420 can pass through resource management system
The user information of the user connected on 430 acquisition faulty equipments, and user information is added and intercepts pond.
As shown in figure 5, being a kind of implementation environment 500 of the cognitive method of quality of service exception provided by the embodiments of the present application
Configuration diagram.Wherein, customer perception system 501 can pass through southbound interface and IPTV box pipe platform 504, business system
505 and resource management system 506 communicate.IPTV box pipe platform 504 can provide IPTV account and IPTV set top box mark
Corresponding relationship, business system 505 can provide the corresponding relationship of IPTV account and broadband account, and resource management system 506 can be with
The corresponding relationship of broadband account and ONU is provided, the corresponding relationship of the ONU and OLT can also be generated when ONU networks.Client's sense
Know that system 501 can be communicated by northbound interface with comprehensive monitoring system 502 and customer service pretreatment system 503.
As shown in fig. 6, being a kind of flow chart of the cognitive method of quality of service exception provided by the embodiments of the present application, show
The application combination customer perception system 410, comprehensive monitoring system 420, resource management system 430 and WorkForm System 450 are complete
At the process of the perception of quality of service exception, it is suitable for group's failure Shen and accuses.The detailed process may include:
Step 601, customer perception system obtain the topological relation between equipment in network.
Optionally, customer perception system can pass through IPTV box pipe platform, business system, resource management system, equipment side
Link Layer Discovery Protocol LLDP and preset algorithm obtain the topological relation of equipment room in network 100.
Illustratively, customer perception system can obtain in network 100 each IPTV account and every from IPTV box pipe platform
The corresponding relationship of a IPTV set top box mark can obtain each broadband account and each IPTV in network 100 from business system
The corresponding relationship of account, can from resource management system obtain network 100 in ONU113 corresponding with the first broadband account and
The OLT114 being connect in network 100 with ONU113, can be obtained by equipment side LLDP the BRAS115 that is connect with OLT114 and
SR116, can by the port address for the CR117 for connecting the acquisition that subtracts 1 of the port IP address of BRAS115 with BRAS115, thus
Determine the connection relationship of BRAS115 and CR117, it can be by the way that the acquisition that subtracts 1 of the port IP address of SR116 be connect with SR116
The port address of CR118, so that it is determined that the connection relationship of SR116 and CR118, can obtain network 100 from resource management system
In the OLT124 that is connect with ONU123 in ONU123 corresponding with the second broadband account and network 100, equipment side can be passed through
LLDP obtains the cut-in convergent interchanger 125 connecting with OLT124, can be obtained by equipment side LLDP and be exchanged with cut-in convergent
The BRAS126 and SR127 of machine connection, can be by the way that the acquisition that subtracts 1 of the port IP address of BRAS126 to be connect with BRAS126
The port address of CR128 can be by by the port IP address of SR127 so that it is determined that the connection relationship of BRAS126 and CR128
The port address for the CR129 that the acquisition that subtracts 1 is connect with SR127, so that it is determined that the connection relationship of SR127 and CR129.Based on above-mentioned side
Method, the topological relation of the available the whole network of customer perception system.
Step 602, customer perception system obtain the first parameter of each test point in network.
Optionally, customer perception system can periodically obtain the first parameter of each test point in network, first ginseng
Number is used to indicate the service quality of the test point, and the service quality includes the industry that network quality or user watch video in real time
Business quality.
Step 603, customer perception system obtain each equipment in network according to the first parameter of each test point
Second parameter, second parameter is for assessing whether corresponding equipment breaks down.
Optionally, customer perception system can be according to the 5th user of each equipment of the first parametric statistics of each test point
Quantity and the 6th number of users, the 5th user of the first equipment include using the online user of the first equipment the of the first equipment
Six users include the online user for being lower than third predetermined threshold value using the first parameter when the first equipment.
Optionally, customer perception system can be according to the 6th number of users of each equipment and the 5th user of each equipment
Ratio of number determines the second parameter of each equipment.
If step 604, the second parameter of the first equipment are greater than the first preset threshold, customer perception system is to comprehensively monitoring system
System sends warning message, and the warning message includes the first facility information.
Optionally, if the second parameter of the first equipment be greater than the first preset threshold (such as: 60%), customer perception system can
To send warning message to comprehensive monitoring system, the warning message includes the first facility information.
Optionally, if the second parameter of the first equipment be greater than the first preset threshold (such as: 60%), and first equipment
The perception list for not having the corresponding Trouble ticket not repaired or not repairing, customer perception system can be sent to comprehensive monitoring system
Warning message, the warning message include the first facility information.
Optionally, first facility information may include the mark of the first equipment, and first facility information can be with
The time of the first parameter of each test point in network is obtained including customer perception system.
Step 605, the warning message sent according to customer perception system, comprehensive monitoring system send to WorkForm System and indicate
Information.
Optionally, if comprehensive monitoring system received first facility information, and described in the first preset time
One facility information does not have corresponding Trouble ticket, and comprehensive monitoring system sends the first instruction information to WorkForm System, and described first refers to
Showing that information is used to indicate the WorkForm System is that first equipment generates the second Trouble ticket.
Optionally, if comprehensive monitoring system did not received first facility information, comprehensive prison in the first preset time
Control system sends second indication information to WorkForm System, and it is described that the second indication information, which is used to indicate the WorkForm System,
It is single that one equipment generates the first perception.
Illustratively, first preset time can be 2 hours.
Step 606, comprehensive monitoring system obtain failure odd numbers or perception odd numbers from WorkForm System.
Optionally, if comprehensive monitoring system received first facility information, and described in the first preset time
One facility information does not have corresponding Trouble ticket, and comprehensive monitoring system obtains the second failure odd numbers from WorkForm System.
Optionally, if comprehensive monitoring system did not received first facility information, comprehensive prison in the first preset time
Control system obtains the first perception odd numbers from WorkForm System.
Step 607, the warning message sent according to customer perception system, comprehensive monitoring system are sent to resource management system
Query information.
Optionally, if comprehensive monitoring system received first facility information, and described in the first preset time
One facility information does not have a corresponding Trouble ticket, and comprehensive monitoring system sends the second query information to resource management system, and described the
For two query informations for inquiring second user information, the second user includes online using the online user of the first equipment and non-
User.
Optionally, if comprehensive monitoring system did not received first facility information, comprehensive prison in the first preset time
Control system sends third query information to resource management system, and the third query information is for inquiring third user information, institute
Stating third user includes the online user and non-online user using the first equipment.
Step 608, comprehensive monitoring system obtain user information from resource management system.
Optionally, if comprehensive monitoring system received first facility information, and described in the first preset time
One facility information does not have a corresponding Trouble ticket, and comprehensive monitoring system obtains second user information from resource management system, and described the
Two users include the online user and non-online user using the first equipment, and second user information may include second user
The broadband account of IPTV account or second user.
Optionally, if comprehensive monitoring system did not received first facility information, comprehensive prison in the first preset time
Control system from resource management system obtain third user information, the third user include using the first equipment online user and
Non- online user, third user information may include the IPTV account of third user or the broadband account of third user.
Step 609, comprehensive monitoring system send failure odd numbers or perception odd numbers to customer perception system.
Optionally, if comprehensive monitoring system received first facility information, and described in the first preset time
One facility information has corresponding Fisrt fault list, and comprehensive monitoring system sends Fisrt fault odd numbers to the customer perception system.
If comprehensive monitoring system received first facility information in the first preset time, and first equipment is believed
No corresponding Trouble ticket is ceased, comprehensive monitoring system sends the second failure odd numbers to the customer perception system.
If comprehensive monitoring system did not received first facility information in the first preset time, comprehensive monitoring system to
The customer perception system sends the first perception odd numbers.
User information, which is added, for step 610, comprehensive monitoring system intercepts pond.
Optionally, if comprehensive monitoring system received first facility information, and described in the first preset time
One facility information does not have corresponding Trouble ticket, and the second user information is added and intercepts pond by comprehensive monitoring system.
Optionally, if comprehensive monitoring system did not received first facility information, comprehensive prison in the first preset time
The third user information is added and intercepts pond by control system.
It should be noted that step 605-606 and step 607-608 do not embody sequencing, step can be first carried out
605-606, then execute step 607-608；Step 607-608 can also be first carried out, then executes step 605-606；It can also be same
Shi Zhihang step 605-606 and step 607-608.
It should be noted that step 609 and step 610 do not embody sequencing, step 609 can be first carried out, then execute
Step 610；Step 610 can also be first carried out, then executes step 609；It may also be performed simultaneously step 609 and step 610.
It should be noted that the interception pond can be used for advance notice user malfunction reason and troubleshooting situation.Show
Example property, if call center receives subscriber complaint information, call center can inquire according to subscriber complaint information and intercept in pond
Whether the information of Complaining Subscriber is had, if intercepting the user information of Chi Zhongyou Complaining Subscriber, call center can be anti-to Complaining Subscriber
Fault message is presented, if intercepting does not have the user information of Complaining Subscriber in pond, call center can generate by WorkForm System and correspond to
Trouble ticket.
It should be noted that if comprehensive monitoring system receives the Trouble ticket statement of account information or perception list of WorkForm System return
After statement of account information, i.e., after the single corresponding maintenance of equipment of the described Trouble ticket or the perception is good, comprehensive monitoring system will be described former
Hinder the single corresponding user information of the single or described perception to remove from interception pond.Illustratively, if the first perception unijunction list, comprehensive
Monitoring system removes third user information from interception pond.
The embodiment of the invention provides a kind of cognitive methods of quality of service exception, and customer perception system is by obtaining network
In each test point the first parameter, according to the first parameter obtain network in each equipment the second parameter, it is big in the second parameter
When the first preset threshold, warning message is sent to comprehensive monitoring system, comprehensive monitoring system determines whether according to warning message
It generates Trouble ticket or perception is single, can find the equipment of quality of service exception in time and be handled.
Further, as shown in fig. 7, if there is single user to accuse failure by call center Shen, the quality of service exception
Cognitive method further include:
Step 711, customer service pretreatment system send the first query information, first query information to customer perception system
For inquiring the first customer parameter, first user is the use that quality of service exception is reported to the customer service pretreatment system
Family.
Optionally, the first user accuses failure by call center Shen, and call center can inquire intercept whether have the in pond
One user information, if intercepting has the first user information in pond, call center can be to the first user feedback fault message, if intercepting
There is no the first user information in pond, call center can send the first inquiry to customer perception system by customer service pretreatment system
Information, first query information is for inquiring the first customer parameter, wherein the first user information may include the first user
IPTV account or the broadband account of the first user, the first customer parameter may include the purchase bandwidth of the first user, the first user
Use bandwidth, received optical power of the corresponding ONU of the first user etc..First customer parameter can also include the first user neighbours
Use bandwidth etc..
Step 712, customer perception system send the first customer parameter to customer service pretreatment system.
Optionally, after customer perception system sends the first customer parameter to customer service pretreatment system, customer service pretreatment system
The reference value of the first customer parameter can be obtained according to the first customer parameter, the reference value of first customer parameter be used to indicate the
The normal range (NR) of one customer parameter, call center can judge to use according to the reference value of the first customer parameter and the first customer parameter
Family Shen is lodged a complaint with state.The subscriber complaint state includes user setting problem and equipment fault problem.Illustratively, if the first user
The received optical power of ONU in parameter is -20dB, the received optical power of the ONU in the reference value of the first customer parameter it is normal
Range is less than -27dB, then call center may determine that subscriber complaint state is equipment fault problem.If call center's judgement is used
Family Shen state of lodging a complaint with is user setting problem, and call center can help user to repair according to the analysis result of customer service pretreatment system
Failure；If call center judges that subscriber complaint state is equipment fault problem, such as: the second equipment breaks down, call center
Single user Trouble ticket can be distributed by WorkForm System, call center can also be by customer service pretreatment system to comprehensively monitoring system
System sends faulty equipment information.
Step 713, comprehensive monitoring system obtain the second facility information from customer service pretreatment system.
Count is incremented by the corresponding Shen announcement of the second equipment for step 714, comprehensive monitoring system.
If the corresponding Shen of step 715, the second equipment accuses to count is greater than the second preset threshold in the second preset time, comprehensive
Monitoring system sends third to WorkForm System and indicates information, and it is described that the third instruction information, which is used to indicate the WorkForm System,
Second equipment generates third Trouble ticket.
Illustratively, if the corresponding Shen of the first OLT device accuses to count is greater than 30 in 15 minutes, comprehensive monitoring system can be with
Instruction information is sent to WorkForm System, which generates Trouble ticket for the first OLT device for index WorkForm System.
Step 716, comprehensive monitoring system obtain third failure odd numbers from WorkForm System.
Step 717, comprehensive monitoring system send the 4th query information to resource management system, and the 4th query information is used
In inquiry fourth user information, the fourth user includes the online user and non-online user using the second equipment.
Step 718, comprehensive monitoring system obtain fourth user information from resource management system.
Fourth user information, which is added, for step 719, comprehensive monitoring system intercepts pond.
As shown in figure 8, being a kind of customer perception system provided by the embodiments of the present application, the customer perception system includes:
Acquiring unit 801, transmission unit 802 and receiving unit 803.
The acquiring unit 801, for obtaining the first parameter of each test point in network.
The acquiring unit 801 is also used to obtain each equipment in network according to the first parameter of each test point
The second parameter, second parameter is for assessing whether corresponding equipment breaks down.
The transmission unit 802, if the second parameter for the first equipment is greater than the first preset threshold, to comprehensively monitoring system
System sends warning message, and the warning message includes the first facility information.
The receiving unit 803, for receiving the failure odd numbers or perception odd numbers that the comprehensive monitoring system is sent.
Further, the acquiring unit 801 is also used to obtain the topological relation between equipment in network.
Further, the receiving unit 803 is specifically used for: if the comprehensive monitoring system is inscribed in the first preset time
First facility information was received, and first facility information has corresponding Fisrt fault list, and received comprehensive monitoring system hair
The Fisrt fault odd numbers sent；Alternatively, if comprehensive monitoring system received the first equipment letter in the first preset time
Breath, and first facility information does not have corresponding Trouble ticket, receives the second failure odd numbers that comprehensive monitoring system is sent；Or
Person received comprehensive monitoring system hair if comprehensive monitoring system does not receive first facility information in the first preset time
The the first perception odd numbers sent.
Further, the receiving unit 803 is also used to receive the first query information of customer service pretreatment system, and described
For one query information for inquiring the first customer parameter, first user is to report quality of service to the customer service pretreatment system
Abnormal user.The transmission unit 802 is also used to send the first customer parameter to the customer service pretreatment system.
As shown in figure 9, being a kind of comprehensive monitoring system provided by the embodiments of the present application, the comprehensive monitoring system includes:
Receiving unit 901 and processing unit 902.
The receiving unit 901, for receiving warning message from customer perception system, the warning message is set including first
Standby information.
The processing unit 902, if receiving first equipment in the first preset time for comprehensive monitoring system
Information, and first facility information has corresponding Fisrt fault list, Xiang Suoshu customer perception system sends the Fisrt fault
Odd numbers；If first facility information is received in the first preset time for comprehensive monitoring system, and described first sets
Standby information does not have corresponding Trouble ticket, sends the first instruction information to WorkForm System, the first instruction information is used to indicate institute
Stating WorkForm System is that first equipment generates the second Trouble ticket；It is sent to WorkForm System described in the customer perception system forwards
The second failure odd numbers；If not receiving first equipment in the first preset time for comprehensive monitoring system
Information sends second indication information to WorkForm System, and it is described that the second indication information, which is used to indicate the WorkForm System,
It is single that one equipment generates the first perception；First perception sent to WorkForm System described in the customer perception system forwards is single
Number.
Further, if the processing unit 902 is also used to comprehensive monitoring system and received institute in the first preset time
The first facility information is stated, and first facility information does not have corresponding Trouble ticket, obtains second user from resource management system
Information, the second user include the online user and non-online user using the first equipment, and the comprehensive monitoring system is by institute
It states second user information and interception pond is added；Alternatively, if comprehensive monitoring system did not received described first in the first preset time
Facility information obtains third user information from resource management system, and the third user includes the online use using the first equipment
The third user information is added and intercepts pond by family and non-online user.
Further, as shown in Figure 10, the comprehensive monitoring system further includes acquiring unit 903 and computing unit 904.
The acquiring unit 903, for obtaining the second facility information from customer service pretreatment system.
The computing unit 904, for the corresponding Shen announcement of the second equipment, count is incremented.
The processing unit 902 is greater than the if being also used to the corresponding Shen of the second equipment and accusing to count in the second preset time
Two preset thresholds send third to WorkForm System and indicate that information, the third instruction information are used to indicate the WorkForm System and are
Second equipment generates third Trouble ticket.
Further, if the processing unit 902 is also used to the corresponding Shen of the second equipment and accuses counting in the second preset time
Inside it is greater than the second preset threshold, obtains fourth user information from resource management system, the fourth user includes setting using second
The fourth user information is added and intercepts pond by standby online user and non-online user.
The embodiment of the present application also provides a kind of customer perception systems, comprising: at least one processor and memory,
The memory is for storing computer program, so that the computer program is supported when being executed by least one described processor
Customer perception system realizes the cognitive method of above-mentioned quality of service exception.
The embodiment of the present application also provides a kind of comprehensive monitoring systems, comprising: at least one processor and memory,
The memory is for storing computer program, so that the computer program is supported when being executed by least one described processor
Comprehensive monitoring system realizes the cognitive method of above-mentioned quality of service exception.
In several embodiments provided herein, it should be understood that disclosed method and apparatus can pass through it
Its mode is realized.For example, the apparatus embodiments described above are merely exemplary, for example, the division of the unit, only
Only a kind of logical function partition, there may be another division manner in actual implementation, such as multiple units or components can be tied
Another system is closed or is desirably integrated into, or some features can be ignored or not executed.Another point, it is shown or discussed
Mutual coupling, direct-coupling or communication connection can be through some interfaces, the INDIRECT COUPLING or logical of device or unit
Letter connection can be electrical property, mechanical or other forms.
The unit as illustrated by the separation member may or may not be physically separated, aobvious as unit
The component shown may or may not be physical unit, it can and it is in one place, or may be distributed over multiple
In network unit.It can select some or all of unit therein according to the actual needs to realize the mesh of this embodiment scheme
's.
It, can also be in addition, the functional units in various embodiments of the present invention may be integrated into one processing unit
It is that the independent physics of each unit includes, can also be integrated in one unit with two or more units.Above-mentioned integrated list
Member both can take the form of hardware realization, can also realize in the form of hardware adds SFU software functional unit.
The above-mentioned integrated unit being realized in the form of SFU software functional unit can store and computer-readable deposit at one
In storage media.Above-mentioned SFU software functional unit is stored in a storage medium, including some instructions are used so that a computer
Equipment (can be personal computer, server or the network equipment etc.) executes the portion of each embodiment the method for the present invention
Step by step.And storage medium above-mentioned includes: USB flash disk, mobile hard disk, read-only memory (Read-Only Memory, abbreviation
ROM), random access memory (Random Access Memory, abbreviation RAM), magnetic or disk etc. are various can store
The medium of program code.
The above description is merely a specific embodiment, but scope of protection of the present invention is not limited thereto, any
Those familiar with the art in the technical scope disclosed by the present invention, can easily think of the change or the replacement, and should all contain
Lid is within protection scope of the present invention.Therefore, protection scope of the present invention should be based on the protection scope of the described claims.
Claims (19)
1. a kind of cognitive method of quality of service exception is applied to customer perception system, which is characterized in that the described method includes:
Obtain the first parameter of each test point in network；
The second parameter of each equipment in network is obtained according to the first parameter of each test point, second parameter is used for
Assess whether corresponding equipment breaks down；
If the second parameter of the first equipment is greater than the first preset threshold, warning message, the alarm are sent to comprehensive monitoring system
Information includes the first facility information；
Receive the failure odd numbers or perception odd numbers that the comprehensive monitoring system is sent.
2. the cognitive method of quality of service exception according to claim 1, which is characterized in that described to obtain each test point
The first parameter before, the method also includes:
Obtain the topological relation between equipment in network.
3. the cognitive method of quality of service exception according to claim 1 or 2, which is characterized in that the reception is described comprehensive
It closes the failure odd numbers of monitoring system transmission or perceives odd numbers and include:
If the comprehensive monitoring system received first facility information in the first preset time, and first equipment is believed
Breath has corresponding Fisrt fault list, receives the Fisrt fault odd numbers that comprehensive monitoring system is sent；Alternatively,
If comprehensive monitoring system received first facility information in the first preset time, and first facility information does not have
There is corresponding Trouble ticket, receives the second failure odd numbers that comprehensive monitoring system is sent；Alternatively,
If comprehensive monitoring system did not received first facility information in the first preset time, comprehensive monitoring system hair is received
The the first perception odd numbers sent.
4. the cognitive method of quality of service exception according to claim 1-3, which is characterized in that the method is also
Include:
The first query information of customer service pretreatment system is received, first query information is for inquiring the first customer parameter, institute
Stating the first user is the user that quality of service exception is reported to the customer service pretreatment system；
The first customer parameter is sent to the customer service pretreatment system.
5. a kind of cognitive method of quality of service exception is applied to comprehensive monitoring system, which is characterized in that the described method includes:
Warning message is received from customer perception system, the warning message includes the first facility information；
If comprehensive monitoring system received first facility information in the first preset time, and first facility information has
Corresponding Fisrt fault list, Xiang Suoshu customer perception system send the Fisrt fault odd numbers；Alternatively,
If comprehensive monitoring system received first facility information in the first preset time, and first facility information does not have
There is corresponding Trouble ticket, sends the first instruction information to WorkForm System, the first instruction information is used to indicate the work order system
System is that first equipment generates the second Trouble ticket；Described the sent to WorkForm System described in the customer perception system forwards
Two failure odd numbers；Alternatively,
If comprehensive monitoring system did not received first facility information in the first preset time, second is sent to WorkForm System
Indicate information, it is that first equipment generates the first perception list that the second indication information, which is used to indicate the WorkForm System,；To
The first perception odd numbers that WorkForm System described in the customer perception system forwards is sent.
6. the cognitive method of quality of service exception according to claim 5, which is characterized in that the method also includes:
If comprehensive monitoring system received first facility information in the first preset time, and first facility information does not have
There is corresponding Trouble ticket, obtains second user information from resource management system, the second user includes using the first equipment
The second user information is added and intercepts pond by online user and non-online user；Alternatively,
If comprehensive monitoring system did not received first facility information in the first preset time, obtained from resource management system
Third user information, the third user include the online user and non-online user using the first equipment, and the third is used
Family information, which is added, intercepts pond.
7. the cognitive method of quality of service exception according to claim 5 or 6, which is characterized in that the method also includes:
The second facility information is obtained from customer service pretreatment system；
Count is incremented for the corresponding Shen announcement of second equipment；
If the corresponding Shen of the second equipment accuses to count is greater than the second preset threshold in the second preset time, the is sent to WorkForm System
Three instruction information, it is that second equipment generates third Trouble ticket that the third instruction information, which is used to indicate the WorkForm System,.
8. the cognitive method of quality of service exception according to claim 7, which is characterized in that the method also includes:
If the corresponding Shen of the second equipment accuses to count is greater than the second preset threshold in the second preset time, obtained from resource management system
Fourth user information is taken, the fourth user includes the online user and non-online user using the second equipment, by the described 4th
User information, which is added, intercepts pond.
9. a kind of customer perception system, which is characterized in that the customer perception system includes: acquiring unit, transmission unit and connects
Receive unit；
The acquiring unit, for obtaining the first parameter of each test point in network；
The acquiring unit is also used to obtain the second ginseng of each equipment in network according to the first parameter of each test point
Number, second parameter is for assessing whether corresponding equipment breaks down；
The transmission unit is sent if the second parameter for the first equipment is greater than the first preset threshold to comprehensive monitoring system
Warning message, the warning message include the first facility information；
The receiving unit, for receiving the failure odd numbers or perception odd numbers that the comprehensive monitoring system is sent.
10. customer perception system according to claim 9, which is characterized in that the acquiring unit is also used to: obtaining network
The topological relation of middle equipment room.
11. customer perception system according to claim 9 or 10, which is characterized in that the receiving unit is specifically used for:
If the comprehensive monitoring system received first facility information in the first preset time, and first equipment is believed
Breath has corresponding Fisrt fault list, receives the Fisrt fault odd numbers that comprehensive monitoring system is sent；Alternatively,
If comprehensive monitoring system received first facility information in the first preset time, and first facility information does not have
There is corresponding Trouble ticket, receives the second failure odd numbers that comprehensive monitoring system is sent；Alternatively,
If comprehensive monitoring system did not received first facility information in the first preset time, comprehensive monitoring system hair is received
The the first perception odd numbers sent.
12. according to the described in any item customer perception systems of claim 9-11, it is characterised in that
The receiving unit, is also used to receive the first query information of customer service pretreatment system, and first query information is used for
The first customer parameter is inquired, first user is the user that quality of service exception is reported to the customer service pretreatment system；
The transmission unit is also used to send the first customer parameter to the customer service pretreatment system.
13. a kind of comprehensive monitoring system, which is characterized in that the comprehensive monitoring system includes: receiving unit and processing unit；
The receiving unit, for receiving warning message from customer perception system, the warning message includes the first facility information；
The processing unit, if first facility information was received in the first preset time for comprehensive monitoring system, and
First facility information has corresponding Fisrt fault list, and Xiang Suoshu customer perception system sends the Fisrt fault odd numbers；Or
Person,
If first facility information is received in the first preset time for comprehensive monitoring system, and first facility information
There is no corresponding Trouble ticket, sends the first instruction information to WorkForm System, the first instruction information is used to indicate the work order
System is that first equipment generates the second Trouble ticket；To described in the transmission of WorkForm System described in the customer perception system forwards
Second failure odd numbers；Alternatively,
If not receiving first facility information in the first preset time for comprehensive monitoring system, sent to WorkForm System
Second indication information, it is that first equipment generates the first perception that the second indication information, which is used to indicate the WorkForm System,
It is single；The the first perception odd numbers sent to WorkForm System described in the customer perception system forwards.
14. comprehensive monitoring system according to claim 13, which is characterized in that the processing unit is also used to:
If comprehensive monitoring system received first facility information in the first preset time, and first facility information does not have
There is corresponding Trouble ticket, obtains second user information from resource management system, the second user includes using the first equipment
The second user information is added and intercepts pond by online user and non-online user, the comprehensive monitoring system；Alternatively,
If comprehensive monitoring system did not received first facility information in the first preset time, obtained from resource management system
Third user information, the third user include the online user and non-online user using the first equipment, and the third is used
Family information, which is added, intercepts pond.
15. comprehensive monitoring system described in 3 or 14 according to claim 1, which is characterized in that the comprehensive monitoring system also wraps
It includes: acquiring unit and computing unit；
The acquiring unit, for obtaining the second facility information from customer service pretreatment system；
The computing unit, for the corresponding Shen announcement of the second equipment, count is incremented；
The processing unit is greater than the second default threshold if being also used to the corresponding Shen of the second equipment and accusing to count in the second preset time
Value sends third to WorkForm System and indicates information, and it is described second that the third instruction information, which is used to indicate the WorkForm System,
Equipment generates third Trouble ticket.
16. comprehensive monitoring system according to claim 15, which is characterized in that the processing unit is also used to:
If the corresponding Shen of the second equipment accuses to count is greater than the second preset threshold in the second preset time, obtained from resource management system
Fourth user information is taken, the fourth user includes the online user and non-online user using the second equipment, by the described 4th
User information, which is added, intercepts pond.
17. a kind of customer perception system, comprising: at least one processor and memory, which is characterized in that
The memory is for storing computer program, when so that the computer program being executed by least one described processor
Realize the cognitive method such as quality of service exception of any of claims 1-4.
18. a kind of comprehensive monitoring system, comprising: at least one processor and memory, which is characterized in that
The memory is for storing computer program, when so that the computer program being executed by least one described processor
Realize the cognitive method of the quality of service exception as described in any one of claim 5-8.
19. a kind of computer storage medium, is stored thereon with computer program, which is characterized in that described program is held by processor
It realizes in cognitive method or claim 5-8 such as quality of service exception of any of claims 1-4 and appoints when row
The cognitive method of quality of service exception described in one.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811593424.8A CN109586975A (en) | 2018-12-25 | 2018-12-25 | The cognitive method and system of quality of service exception |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811593424.8A CN109586975A (en) | 2018-12-25 | 2018-12-25 | The cognitive method and system of quality of service exception |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN109586975A true CN109586975A (en) | 2019-04-05 |
Family
ID=65931722
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201811593424.8A Pending CN109586975A (en) | 2018-12-25 | 2018-12-25 | The cognitive method and system of quality of service exception |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN109586975A (en) |
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113747482A (en) * | 2020-05-29 | 2021-12-03 | ***通信集团湖南有限公司 | Method, system and terminal equipment for detecting and analyzing service network |
| CN113938372A (en) * | 2021-09-01 | 2022-01-14 | 北京直真科技股份有限公司 | Transmission linkage monitoring method based on magic hundred box yield |
| CN115499302A (en) * | 2022-08-17 | 2022-12-20 | 中国电信股份有限公司 | Monitoring method and device of business system, readable storage medium and electronic equipment |
Citations (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101931558A (en) * | 2010-09-02 | 2010-12-29 | 罗显平 | Large-area fault intercept system and realization method thereof |
| CN102291617A (en) * | 2011-09-03 | 2011-12-21 | 四川公用信息产业有限责任公司 | End-to-end fault diagnosing and positioning platform of IPTV (Internet Protocol Television) business |
| CN103873283A (en) * | 2012-12-17 | 2014-06-18 | 中国电信股份有限公司 | Alarm processing method and alarm processing system for Ethernet passive optical network (EPON) |
| CN105471620A (en) * | 2015-11-12 | 2016-04-06 | 广州市柏特科技有限公司 | Broadband intelligent terminal embedded network analysis and diagnosis device and method thereof |
| CN106789223A (en) * | 2016-12-13 | 2017-05-31 | 中国联合网络通信集团有限公司 | A kind of IPTV IPTV service quality determining method and system |
| CN107493509A (en) * | 2017-09-25 | 2017-12-19 | 中国联合网络通信集团有限公司 | Video quality monitoring method and device |
| CN108683527A (en) * | 2018-04-25 | 2018-10-19 | 武汉虹信技术服务有限责任公司 | A kind of user's perceived depth detection method based on MR and XDR |
| US20180367370A1 (en) * | 2015-07-15 | 2018-12-20 | Tupl Inc. | Automatic customer complaint resolution |
-
2018
- 2018-12-25 CN CN201811593424.8A patent/CN109586975A/en active Pending
Patent Citations (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101931558A (en) * | 2010-09-02 | 2010-12-29 | 罗显平 | Large-area fault intercept system and realization method thereof |
| CN102291617A (en) * | 2011-09-03 | 2011-12-21 | 四川公用信息产业有限责任公司 | End-to-end fault diagnosing and positioning platform of IPTV (Internet Protocol Television) business |
| CN103873283A (en) * | 2012-12-17 | 2014-06-18 | 中国电信股份有限公司 | Alarm processing method and alarm processing system for Ethernet passive optical network (EPON) |
| US20180367370A1 (en) * | 2015-07-15 | 2018-12-20 | Tupl Inc. | Automatic customer complaint resolution |
| CN105471620A (en) * | 2015-11-12 | 2016-04-06 | 广州市柏特科技有限公司 | Broadband intelligent terminal embedded network analysis and diagnosis device and method thereof |
| CN106789223A (en) * | 2016-12-13 | 2017-05-31 | 中国联合网络通信集团有限公司 | A kind of IPTV IPTV service quality determining method and system |
| CN107493509A (en) * | 2017-09-25 | 2017-12-19 | 中国联合网络通信集团有限公司 | Video quality monitoring method and device |
| CN108683527A (en) * | 2018-04-25 | 2018-10-19 | 武汉虹信技术服务有限责任公司 | A kind of user's perceived depth detection method based on MR and XDR |
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113747482A (en) * | 2020-05-29 | 2021-12-03 | ***通信集团湖南有限公司 | Method, system and terminal equipment for detecting and analyzing service network |
| CN113747482B (en) * | 2020-05-29 | 2023-12-05 | ***通信集团湖南有限公司 | Method, system and terminal equipment for detecting and analyzing service network |
| CN113938372A (en) * | 2021-09-01 | 2022-01-14 | 北京直真科技股份有限公司 | Transmission linkage monitoring method based on magic hundred box yield |
| CN115499302A (en) * | 2022-08-17 | 2022-12-20 | 中国电信股份有限公司 | Monitoring method and device of business system, readable storage medium and electronic equipment |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN109586975A (en) | The cognitive method and system of quality of service exception | |
| CN106789223B (en) | A kind of Interactive Internet TV IPTV service quality determining method and system | |
| US7969893B2 (en) | List-based alerting in traffic monitoring | |
| CN105471620A (en) | Broadband intelligent terminal embedded network analysis and diagnosis device and method thereof | |
| US11283696B2 (en) | Diagnostic testing in networks | |
| CN108346253A (en) | Wisdom fire-fighting management, emergency system and method | |
| EP2741439B1 (en) | Network failure detecting method and monitoring center | |
| CN109842566A (en) | A kind of dns resolution method and device | |
| CN108234161A (en) | For the access detection method and system of on-line off-line multitiered network framework | |
| CN101145977A (en) | A QoS monitoring system and its measuring method of IP data network | |
| CN105049245B (en) | The Element management system of EPON | |
| EP1277330B1 (en) | Method and device for measuring the quality of a network for the transmission of digital or analog signals | |
| CN103888300B (en) | Network failure analysis system and method in Web service system | |
| CN105306303B (en) | The real-time monitoring system of failure and terminal network appliance based on terminal network appliance | |
| CN108988961B (en) | Radio monitoring operation management system | |
| GB2542610B (en) | Fault diagnosis | |
| CN106789435A (en) | A kind of method for monitoring state and its device, data center and many live data centers | |
| CN106655519A (en) | User side electric energy quality monitoring system and method | |
| US8543066B2 (en) | User experienced remote monitoring of a communications network | |
| KR100908131B1 (en) | Fault detection device and method using log filtering and fault detection system using the device | |
| CN115426244B (en) | Network equipment fault detection method based on big data | |
| CN116166499A (en) | Data monitoring method and device, electronic equipment and nonvolatile storage medium | |
| CN206412839U (en) | A kind of monitoring system of the user side quality of power supply | |
| KR20010056954A (en) | A Distributed measurement system for the multipoint performance evaluation in the internet and method thereof | |
| CN111064506B (en) | Method, device and system for monitoring abnormity of optical fiber link |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20190405 |
|
| RJ01 | Rejection of invention patent application after publication |