CN109548036B - 一种移动网络潜在投诉用户预测方法和装置 - Google Patents
一种移动网络潜在投诉用户预测方法和装置 Download PDFInfo
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- CN109548036B CN109548036B CN201710864956.XA CN201710864956A CN109548036B CN 109548036 B CN109548036 B CN 109548036B CN 201710864956 A CN201710864956 A CN 201710864956A CN 109548036 B CN109548036 B CN 109548036B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W16/00—Network planning, e.g. coverage or traffic planning tools; Network deployment, e.g. resource partitioning or cells structures
- H04W16/22—Traffic simulation tools or models
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W24/00—Supervisory, monitoring or testing arrangements
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Abstract
Description
指标名称 | 指标名称 |
是否流量投诉用户 | 主叫次数占比 |
近三个月投诉标识 | 月请求10086人工次数 |
游戏类APP访问次数 | 月接入10086人工次数 |
APP总访问次数 | 终端使用天数 |
终端模式 | 交往圈大小 |
年龄 | 终端品牌 |
收费通话时长 | CPU核数 |
婚否 | 月停机天数 |
APP总访问活跃天数 | 月上网流量 |
4G网络移动数据上网流量 | 本月数据流量通信费 |
… | … |
Claims (9)
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CN201710864956.XA CN109548036B (zh) | 2017-09-22 | 2017-09-22 | 一种移动网络潜在投诉用户预测方法和装置 |
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CN201710864956.XA CN109548036B (zh) | 2017-09-22 | 2017-09-22 | 一种移动网络潜在投诉用户预测方法和装置 |
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CN109548036A CN109548036A (zh) | 2019-03-29 |
CN109548036B true CN109548036B (zh) | 2022-03-08 |
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Families Citing this family (6)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN112101692B (zh) * | 2019-06-18 | 2023-11-24 | ***通信集团浙江有限公司 | 移动互联网质差用户的识别方法及装置 |
CN110602652B (zh) * | 2019-10-15 | 2021-07-27 | 中移信息技术有限公司 | 投诉模型的训练方法、用户投诉的预测方法、装置及设备 |
CN113517990B (zh) * | 2020-04-09 | 2023-02-17 | ***通信集团广东有限公司 | 一种网络净推荐值nps的预测方法及装置 |
CN113645051B (zh) * | 2020-04-23 | 2024-04-12 | 亚信科技(中国)有限公司 | 一种对客户投诉进行预警的方法及装置 |
CN113822453B (zh) * | 2020-06-15 | 2023-08-18 | ***通信集团浙江有限公司 | 5g切片的多用户投诉共性确定方法及装置 |
CN115134260A (zh) * | 2022-07-12 | 2022-09-30 | 北京东土拓明科技有限公司 | 用户感知提升方法及装置、计算设备和存储介质 |
Citations (4)
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---|---|---|---|---|
JP2009267925A (ja) * | 2008-04-28 | 2009-11-12 | Nec Corp | 苦情発生予測システム、サーバ、苦情発生予測方法、及びプログラム |
CN101998472A (zh) * | 2009-08-27 | 2011-03-30 | ***通信集团甘肃有限公司 | 投诉预处理方法、投诉处理方法、装置及*** |
CN105095588A (zh) * | 2015-08-05 | 2015-11-25 | 中国联合网络通信集团有限公司 | 移动互联网用户投诉的预测方法和装置 |
CN107046480A (zh) * | 2017-04-17 | 2017-08-15 | 广东经纬天地科技股份有限公司 | 一种用户感知评估方法及装置 |
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Patent Citations (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JP2009267925A (ja) * | 2008-04-28 | 2009-11-12 | Nec Corp | 苦情発生予測システム、サーバ、苦情発生予測方法、及びプログラム |
CN101998472A (zh) * | 2009-08-27 | 2011-03-30 | ***通信集团甘肃有限公司 | 投诉预处理方法、投诉处理方法、装置及*** |
CN105095588A (zh) * | 2015-08-05 | 2015-11-25 | 中国联合网络通信集团有限公司 | 移动互联网用户投诉的预测方法和装置 |
CN107046480A (zh) * | 2017-04-17 | 2017-08-15 | 广东经纬天地科技股份有限公司 | 一种用户感知评估方法及装置 |
Non-Patent Citations (2)
Title |
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Yongbin Zhang ; Ronghua Liang,etc..Behavior-Based Telecommunication Churn Prediction with Neural Network Approach.《2011 International Symposium on Computer Science and Society》.2011, * |
周文杰 ; 严建峰 ; 杨璐.基于深度学习的用户投诉预测模型研究.《CNKI 计算机应用研究》.2016, * |
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Address after: No. 19, Jiefang East Road, Hangzhou, Zhejiang Province, 310016 Patentee after: CHINA MOBILE GROUP ZHEJIANG Co.,Ltd. Patentee after: CHINA MOBILE COMMUNICATIONS GROUP Co.,Ltd. Address before: No. 19, Jiefang East Road, Hangzhou, Zhejiang Province, 310016 Patentee before: CHINA MOBILE GROUP ZHEJIANG Co.,Ltd. Patentee before: CHINA MOBILE COMMUNICATIONS Corp. |
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Effective date of registration: 20231212 Address after: No.19, Jiefang East Road, Hangzhou, Zhejiang Province, 310000 Patentee after: CHINA MOBILE GROUP ZHEJIANG Co.,Ltd. Patentee after: China Mobile (Zhejiang) Innovation Research Institute Co.,Ltd. Patentee after: CHINA MOBILE COMMUNICATIONS GROUP Co.,Ltd. Address before: No. 19, Jiefang East Road, Hangzhou, Zhejiang Province, 310016 Patentee before: CHINA MOBILE GROUP ZHEJIANG Co.,Ltd. Patentee before: CHINA MOBILE COMMUNICATIONS GROUP Co.,Ltd. |
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