CN109543116A - User tracking method, apparatus, equipment and storage medium based on software supervision - Google Patents
User tracking method, apparatus, equipment and storage medium based on software supervision Download PDFInfo
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- CN109543116A CN109543116A CN201811201620.6A CN201811201620A CN109543116A CN 109543116 A CN109543116 A CN 109543116A CN 201811201620 A CN201811201620 A CN 201811201620A CN 109543116 A CN109543116 A CN 109543116A
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/03—Credit; Loans; Processing thereof
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Abstract
The invention discloses a kind of user tracking method, apparatus, equipment and storage medium based on software supervision, which comprises receive the mark triggering command sent after scanning input barcode scanning mark；Receive include business information service request, the service request comprising user position is generated by preset coding rule and is numbered, and by user information, business information and service request number associated storage；Service request number is sent to business personnel by preset allocation rule, so that business personnel is according to service request number calling and obtaining user information and business information；The trace instruction comprising service request number that business personnel sends from client is received, is numbered according to service request and obtains user position, to track user according to user position.The present invention can have found to need the user of transacting business to improve the timeliness of user tracking, the user experience is improved to achieve the purpose that the operation flow that follows up in time in time.
Description
Technical field
The present invention relates to software supervision fields, and in particular to a kind of user tracking method, apparatus based on software supervision is set
Standby and storage medium.
Background technique
Currently, user is when there is demand for loan, it will usually proactive contact loan assistant director, or online self-service application, and use
When family is by loan APP or loan webpage self-service apply loan, user would ordinarily be encountered and not know process of providing a loan, can not be accurate
Credit information is filled in or the problems such as loan application is retired, so that user's loan application process becomes cumbersome not easy to operate；And
There are temporal delays for online self-service application loan, so that loan assistant director has found the poor in timeliness of loan user, and are unfavorable for
Track user.
Summary of the invention
The embodiment of the present invention provides a kind of user tracking method, apparatus, equipment and storage medium based on software supervision, with
Achieve the purpose that find in time, handle in time, improves the timeliness of user tracking.
A kind of user tracking method based on software supervision, comprising:
Receive the mark triggering command sent after scanning input barcode scanning mark；It include user in the mark triggering command
Information and user position；
The service request comprising business information is received, generating by preset coding rule includes the user position
Service request number, and by the user information, the business information and the service request number associated storage；
Service request number is sent to business personnel by preset allocation rule, so that the business personnel is according to institute
It states service request number and transfers the user information and the business information；
The trace instruction comprising service request number that the business personnel sends from client is received, according to the industry
Business request number obtains the user position, to track the user according to the user position.
A kind of user tracking device based on software supervision, comprising:
Trigger module, for receiving the mark triggering command sent after scanning input barcode scanning mark；The mark triggering
It include user information and user position in instruction；
Generation module, for receiving the service request comprising business information, being generated by preset coding rule includes institute
The service request number of user position is stated, and the user information, the business information and the service request are compiled
Number associated storage；
Distribution module, for service request number to be sent to business personnel by preset allocation rule, for institute
It states business personnel and the user information and the business information is transferred according to service request number；
Tracing module refers to for receiving the business personnel from the tracking comprising service request number that client is sent
It enables, the user position is obtained according to service request number, to track the use according to the user position
Family.
A kind of computer equipment, including memory, processor and storage are in the memory and can be in the processing
The computer-readable instruction run on device, the processor are realized above-mentioned based on software prison when executing the computer-readable instruction
The step of user tracking method of control.
A kind of computer readable storage medium, the computer-readable recording medium storage have computer-readable instruction, institute
State the step of above-mentioned user tracking method based on software supervision is realized when computer-readable instruction is executed by processor.
User tracking method, apparatus, equipment and storage medium provided by the invention based on software supervision, in scanning input
After barcode scanning mark, the mark triggering command comprising user information and user position and the business comprising business information are received
Request, and after generating the service request number comprising the user position by preset coding rule, by pre-
If allocation rule be the user distribute business personnel, at this point, business personnel can according to service request number know user information,
Business information and user position, with the timely user for finding to need transacting business, and the Business Stream for the user that follows up in time
Journey improves the timeliness of user tracking.Meanwhile on the basis for analyzing business demand in advance according to the business information of the user
On, be conducive to provide good service for user, the user experience is improved.
Detailed description of the invention
In order to illustrate the technical solution of the embodiments of the present invention more clearly, below by institute in the description to the embodiment of the present invention
Attached drawing to be used is needed to be briefly described, it should be apparent that, the accompanying drawings in the following description is only some implementations of the invention
Example, for those of ordinary skill in the art, without creative efforts, can also obtain according to these attached drawings
Obtain other attached drawings.
Fig. 1 is the application environment schematic diagram of the user tracking method in one embodiment of the invention based on software supervision；
Fig. 2 is the flow chart of the user tracking method in one embodiment of the invention based on software supervision；
Fig. 3 is the flow chart of the user tracking method in another embodiment of the present invention based on software supervision；
Fig. 4 is the flow chart of the step S10 of the user tracking method in one embodiment of the invention based on software supervision；
Fig. 5 is the flow chart of the step S30 of the user tracking method in one embodiment of the invention based on software supervision；
Fig. 6 is the functional block diagram of the user tracking device in one embodiment of the invention based on software supervision；
Fig. 7 is the functional block diagram of the distribution module of the user tracking device in one embodiment of the invention based on software supervision；
Fig. 8 is the schematic diagram of computer equipment in one embodiment of the invention.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description, it is clear that described embodiments are some of the embodiments of the present invention, instead of all the embodiments.Based on this hair
Embodiment in bright, every other implementation obtained by those of ordinary skill in the art without making creative efforts
Example, shall fall within the protection scope of the present invention.
User tracking method provided by the invention based on software supervision, can be applicable in the application environment such as Fig. 1,
In, client is communicated by network with server.Wherein, client include but is not limited to be various personal computers, pen
Remember this computer, smart phone, tablet computer, camera and portable wearable device.Server can use independent server
The either server cluster of multiple servers composition is realized.
In one embodiment, it as shown in Fig. 2, providing a kind of user tracking method based on software supervision, answers in this way
It is illustrated for the server in Fig. 1, comprising the following steps:
S10, the mark triggering command sent after scanning input barcode scanning mark is received；Include in the mark triggering command
User information and user position.
Wherein, the barcode scanning mark includes two dimensional code or small routine code etc..
The user information includes the information such as address name and contact method.
Preferably, when the barcode scanning described in scanning input identifies, it can detecte whether user agrees to that authorization obtains user information
And user position receives mark touching after user agrees to that authorization obtains position described in user information and user
Send instructions, can enter and show business application interface, and obtains the user information and user position, and according to described
Contact method in user information comprising user can be by short message or phone contact to the described user, according to the user
Position can directly look for the user, can find service request in time, and look for the user of service request, favorably
It is chased after in customer service comprehensive.Intelligible, business application interface refers to for submitting service request, and typing or selection remove
The interface of other information except above-mentioned user information；The other information include user supplemental information (including the age, the moon receive
Enter range, field of work etc.) and the business information (letter such as subscription time, range, type, user intent including transacting business
Breath).
In another embodiment, it can detect whether the user agrees to authorization access before showing business application interface
The business application interface, that is, user is when accessing the business application interface, it is necessary first to permission Access Options are chosen, then
Jump to business application interface；And when user disagrees authorization and accesses the business application interface, it exits to initial boundary
Face (i.e. the interface of user's selection scan operation), and during the scanning process, if there is barcode scanning failure, enter abuse page
Face.
S20, the service request comprising business information is received, is generated by preset coding rule comprising where the user
The service request of position is numbered, and by the user information, the business information and the service request number associated storage.
Wherein, the business information include the subscription time of transacting business, range, type (including but not limited to
Loan or insurance etc.), user intent (by 0~10 graduation point, the more big corresponding business demand of the score value of user intent is higher)
Etc. information.
The service request refers in user the point after business application interface typing supplemental information and the business information
It hits submitting button and is sent to server.
In the present embodiment, after receiving the service request comprising business information, whether detection user confirms submission
The other information (supplemental information and business information) and service request of user's typing confirm its of submission user's typing in user
When its information and service request, the service request of user is received, and obtains user in the benefit of business application interface typing
Information and business information are filled, at this point, service request number is automatically generated according to the coding rule pre-set, according to the industry
Business request number can with searching user's information and user position, to track user, meanwhile, according to the user's of acquisition
Business information and supplemental information, convenient for analyzing efficiency and the promotion user that the business demand of user is conducive to improve transacting business
Experience.
Preferably, being generated described in the step S20 by preset coding rule includes the user position
Service request number, specifically includes the following steps:
Encoded information needed for obtaining the user position and generating the service request number, and according to described
User position and the encoded information generate service request number.
Specifically, refining the keyword in the encoded information and the user position first, then to the key
Word carries out the operations such as permutation and combination and forms service request number.Wherein, coding letter required for the service request number is generated
The Current Scan number at time point, barcode scanning mark that breath is identified including barcode scanning described in scanning input is (in the step S10
When receiving mark triggering command, automatically record same day scanning times and increase once), user position (the user institute
Can be described with character string in position), with the barcode scanning identify work number of associated business personnel etc..
For example, barcode scanning mark of certain user in the year two thousand twenty 9 points of outlets scanning west A in 8 seconds 45 minutes on October 1, and have sent
Service request, and the barcode scanning identifies on the day of by success barcode scanning 40 times, can automatically generate one according to these information
The service request number that number is WA20201001040, it will be appreciated that, wherein WA represents the user position of the user,
20201001 represent the time of the barcode scanning mark of scanning, and 040 represents the scanning times of barcode scanning mark.
S30, service request number is sent to by business personnel by preset allocation rule, for business personnel's root
The user information and the business information are transferred according to service request number.
Wherein, the preset allocation rule for inquiring with the user position apart from shortest business personnel or
The business personnel bound with barcode scanning mark, and this service request is distributed into the business personnel.
Specifically, go first the personal information of inquiry business person, current location or working condition (including idle state,
Busy state, state of punching in or state of having a holiday etc.) etc., then it is suitble to this to need the user of business to distribute one
The business personnel of service request, and service request number is sent to the business personnel, so that the business personnel is according to the industry
Business request number transfers the user information and the business information.
In another embodiment, directly service request number, the user position, user can be believed substantially
Breath (important information in the i.e. described user information and the business information) is sent directly to business personnel in the form of short message, or
Above- mentioned information are sent to the business personnel by person in the form of push in the application.
S40, the trace instruction comprising service request number that the business personnel sends from client is received, according to institute
It states service request number and obtains the user position, to track the user according to the user position.
It is intelligible, after business personnel knows service request number, it can be numbered according to the service request and go to inquire
Associated all information (user informations, user position, the industry of user including the user are numbered with the service request
Information of being engaged in etc.).
It, can be with when the business personnel knows the user information and the business information in the one side of the present embodiment
Directly by relating to the user on application program line, that is, on the communication function line directly having by application program and being somebody's turn to do
User links up；In the another aspect of the present embodiment, the business personnel is known where the user information or the user
It, can be to contact the user under line, that is, the business personnel can be according to the contact method for including in user information actively when position
The user is related to, or the user is looked for according to the user position, to solve the doubt in operation flow in time
Problem, and the operation flow for the user that follows up, improve the timeliness of user tracking.
In conclusion it includes user information and user that the user tracking method provided by the invention based on software supervision, which receives,
The mark triggering command of position and service request comprising business information are generated by preset coding rule comprising described
The service request of user position is numbered, and is that the user distributes business personnel, the business by preset allocation rule
Member can know user information and user position according to the service request of acquisition number, be conducive to find to need in time to handle
The user of business with the operation flow for the user that follows up on line or under line, and improves the timeliness of customer service tracking.Meanwhile
On the basis of analyzing the business demand of user in advance according to the business information of the user, be conducive to provide high-quality clothes for user
Business, the user experience is improved.
In one embodiment, the step S10 receive the mark triggering command that is sent after scanning input barcode scanning mark it
Before, it needs to create barcode scanning mark and applies for business handling for user or distribute the barcode scanning mark for a certain business activity, this
When, comprising the following steps:
Creation is identified comprising the barcode scanning of access address, after the access address is for the mark of the barcode scanning described in scanning input
Access business application interface；Before the reception is comprising the service request of business information at this time, further includes: according to the barcode scanning mark
The access address access business application interface for including in knowledge, and the business of typing is believed in receiving business application interface
After breath, whether detection user triggers preset submitting button and submits the service request comprising the business information.
Wherein, the access address refer to business application interface URL (Uniform Resource Locator,
Uniform resource locator), and the access address is used to access business application interface, when creating barcode scanning mark,
Barcode scanning mark can be to be generated as different patterns (such as: heart, leaf shape etc.) at random, but the barcode scanning of all generations mark
In include the identical access address, and all can after by barcode scanning according to the barcode scanning mark in include the access
Address enters business application interface.Intelligible, in the case where user has known the access address, the user can
Business application interface is directly accessed according to the access address and sends service request, the business personnel can be carried out
It makes house calls.
In one embodiment, as shown in figure 3, it is further comprising the steps of after the step S40:
Whether S50, the detection service request generate service order.
Specifically, when the service request does not finally generate service order, it will be corresponding with the service request described
User's mark is potential customers；That is, be potential customers by the user record if the user abandons transacting business, and
Store the user information of the user.
S60, the service request generate service order when, record and store and the associated business number of the service request
According to.
That is, if the customer service handles success, records and stores and (including receive service request with this service request
Time and user position) associated business datum (including type of service, business deadline, service handling number or industry
Success rate of being engaged in etc.)；Further, it can be associated with by recording the service request of current all users and with the service request
Business datum, record business datum of each place within preset duration, for next time setting same line of business activity
Barcode scanning mark quantity allotted and distribution place when, using the business datum of record as refer to.
In one embodiment, as shown in figure 4, only when user agrees to that authorization server obtains the user information, and clothes
When business device gets the user position with the user information correlation simultaneously, just think that scanning input barcode scanning mark later will
Mark triggering command is sent to the server；If server can not get the user information or user position,
Then think not trigger the barcode scanning mark, namely and the not sent mark triggering command to server.At this point, the step
Before S10 the following steps are included:
S101, user to barcode scanning mark be scanned when, detect the user whether agree to authorization obtain user information.
That is, when user is by the mark of barcode scanning described in the application scan of client, whether the real-time detection user
Granted service device access client, to obtain its user information；Wherein, the application program can be downloading in advance and be mounted on visitor
Family end and by real name register business software, can also be by mobile phone verify communication software (such as: Alipay or
Wechat etc.).
S102, the user agree to authorization obtain user information when, obtain the user information of the user.
Intelligible, when user disagrees authorization and obtains the user information, can returning to initial interface, (i.e. user exists
The interface of application program selection scan operation).
In another embodiment, when the barcode scanning described in scanning input identifies, Authorized operation is carried out without user, is entering institute
When stating display interface, the user information of the user is directly acquired.
Whether S103, the detection user agree to that authorization obtains user position.
That is, whether further detecting the user after detecting the user and whether agreeing to that authorization obtains user information
Agree to that authorization obtains the user position, if user is not switched on positioning function, obtains the user location failure.
S104, when the user agrees to that authorization obtains user position, where obtaining the user of the user
Position；And when user disagrees authorization and obtains the user position, initial interface can be returned or prompt user obtains
Fetch bit is set unsuccessfully.
Understandably, in another embodiment, after the S102 the following steps are included:
It obtains and identifies associated distribution place with the barcode scanning, the distribution place is labeled as user position.
Wherein, the distribution place is distributed in advance by server, and barcode scanning mark is associated with the distribution place
It is stored in the database of the server, after the mark of the barcode scanning described in scanning input, can be obtained according to the distribution place
Know user position.
It is intelligible, the distribution place can be with the associated total place of same business activity, that is, same
Multiple barcode scanning marks are arranged in the corresponding fixed venue of business activity, identify associated distribution place with all barcode scannings and are
The fixed venue；The distribution place can also be the multiple points of places of the same area, and each barcode scanning mark only one is specific
Place, such as: the setting of certain barcode scanning mark is in so-and-so shop of certain city's Zhongshan North Road 176, or setting is in outlet certain place A etc..
It further, further include following step before above-mentioned steps (obtain and identify associated distribution place with the barcode scanning)
It is rapid: to obtain and identify associated distribution number with the barcode scanning.Wherein, the distribution number can be number, or include
The character string of address information, each barcode scanning mark are corresponding with unique distribution number, and distribution number and the barcode scanning
Associated distribution place associated storage is identified into database.
That is, user, when identifying to the barcode scanning, server is available to be divided to what the barcode scanning identified
It, can be with quick search to the distribution place of the scanned barcode scanning mark, to know according to the distribution number with number
The user position.For example, certain loan transaction place is provided with 20 barcode scanning marks, 1~No. 20 is respectively corresponded, according to this
The direction in loan transaction place can be distributed number and be divided into 4 groups, and 1~5 is arranged in the east in the loan transaction place, 6~
No. 10 wests that the loan transaction place is arranged in, 11~No. 15 south that the loan transaction place is arranged in, 16~No. 20 set
The north in the loan place is set, at this point it is possible to every group of distribution number further subdivision, for example, No. 1 is arranged in the loan transaction
The east A in place is exported, No. 2 outlets east B etc. that the loan transaction place is arranged in.If inquire No. 2 barcode scannings mark by with
Family scanning, then business personnel cracking can look for the user in the east exit B, improve the timeliness that business is tracked under line
Property.
In one embodiment, as shown in figure 5, according to preset allocation rule by the service request in the step S30
Number is sent to business personnel, specifically includes the following steps:
Between S301, all current locations and the user position for meeting the business personnel that default distribution requires of inquiry
Distance.
Intelligible, the distribution requires to be configured according to business personnel's information, and business personnel's information includes but unlimited
Due to for the personal information of business personnel, current location or working condition etc..For example, the distribution of the business personnel of certain service request is wanted
Ask are as follows: using Shanghai market as the center of circle, radius be 2KM within, and current working status be idle state business personnel.It is described
Business personnel's information is stored in business personnel's list list of database, and can with business personnel current working status at any time more
Newly.Therefore, inquiry at any time it can meet the business personnel that the distribution requires from business personnel's list list, and then inquiring should
The distance between the current location of business personnel and the user position.
Preferably, can all business personnels in preferential inquiry business person's list list whether be assigned and needed
Want the user of transacting business；If unallocated, it is believed that the current working condition of the business personnel is idle state, at this point, will be described
Working condition is that the business personnel of idle state marks personnel to be allocated；The personnel to be allocated can preferentially be assigned processing
The service request cancels the mark of the personnel to be allocated after being assigned the processing service request；Similarly, in institute
When to state business personnel be busy state (or the service request of current allocation processing is more than preset quantity), no longer to described busy
Business personnel's allocation processing service request of state, it is excessive so that can not be handled in time asks to avoid same business personnel's task
Topic.
In the present embodiment, after receiving user and sending service request, the user institute of the available user
In position, and automatically, inquiry meets the current location for all business personnels that distribution requires, and can be obtained according to default query context
The business personnel on the user periphery, such as: using the user position of the user as the center of circle, inquire within 2KM
The business personnel；Further, after preliminary screening, each business personnel can accurately be inquired to the best road of the user
The distance of diameter (used time is most short or path is most short) and optimal path.
S302, service request number is sent to the business personnel nearest with the user position distance.
That is, server is that the user of transacting business is needed to distribute one with the user position apart from recently
Business personnel, and by the service request number be sent to the business personnel so that the business personnel looks for the user's
Used time is most short.
In conclusion the user tracking method provided by the invention based on software supervision obtain meet distribution require,
And after the business personnel nearest from user, service request number is sent to the business personnel, so that the business personnel is logical
It crosses the service request number obtained and knows user position and the user information of the user, to find the industry of user in time
Business request, and processing business request in time, improve user experience.
In another embodiment, it when barcode scanning mark binding has at least one business personnel, is also wrapped in the step S30
Include following steps:
The business personnel with barcode scanning mark binding is obtained, and service request number is sent to the business
Member.
In the present embodiment, the barcode scanning mark at least binding has a business personnel, it will be appreciated that, each barcode scanning mark pair
Answer the business personnel of at least one, or the distribution region for each thering is barcode scanning to identify (region includes multiple distribution places)
Correspond to the business personnel of at least one；After receiving user and sending service request, the barcode scanning mark responded can be known
Know, thus directly acquire with the business personnel of barcode scanning mark binding (if barcode scanning mark binds multiple business personnels,
It is random or choose one of business personnel according to preset priority orders), and service request number is sent to described
Business personnel.Intelligible, the business personnel can work at a selected spot in the distributively point, with the request of timely processing business.
Preferably, including the following steps before service request number is sent to the business personnel, inquiry and institute
State barcode scanning mark binding the business personnel whether be the state of punching in, the business personnel be do not punch in (ask for leave or
Have a holiday) state when, inquiry take over other's shift business personnel, and by the service request number be sent to the relief business personnel, to avoid hair
Life needs the waiting time of transacting business too long problem.
In one embodiment, as shown in fig. 6, providing a kind of user tracking device based on software supervision, software should be based on
The user tracking method based on software supervision corresponds in the user tracking device and above-described embodiment of monitoring.It should be based on software
The user tracking device of monitoring includes trigger module 110, generation module 120, distribution module 130 and tracing module 140.Each function
Detailed description are as follows for module:
Trigger module 110, for receiving the mark triggering command sent after scanning input barcode scanning mark；The mark touching
It include user information and user position in sending instructions.
Generation module 120, for receiving the service request comprising business information, by preset coding rule generation include
The service request of the user position is numbered, and by the user information, the business information and the service request
Number associated storage.
Distribution module 130, for service request number to be sent to business personnel by preset allocation rule, for
The business personnel transfers the user information and the business information according to service request number.
Tracing module 140, the chasing after comprising service request number sent for receiving the business personnel from client
Track instruction obtains the user position according to service request number, to track institute according to the user position
State user.
Preferably, the user tracking device based on software supervision further includes following detection module and memory module.Each function
Detailed description are as follows for module:
Detection module, for detecting whether the service request generates service order.
Memory module, for recording and storing and being closed with the service request when the service request generates service order
The business datum of connection.
Preferably, the trigger module includes with lower unit, and detailed description are as follows for each functional unit:
First detection unit, for detecting whether the user agrees to authorize when user is scanned barcode scanning mark
Obtain user information.
First acquisition unit, for obtaining the described of the user when the user agrees to that authorization obtains user information
User information.
Second detection unit, for detecting whether the user agrees to that authorization obtains user position.
Second acquisition unit, for obtaining the user's when the user agrees to that authorization obtains user position
The user position.
Preferably, when barcode scanning mark binding has at least one business personnel, the generation module 120 includes generating list
Member, detailed description are as follows:
Generation unit, for coding letter needed for obtaining the user position and generating the service request number
Breath, and service request number is generated according to the user position and the encoded information；The encoded information includes using
Current point in time, Current Scan number and the barcode scanning that the barcode scanning mark is scanned at family identify the work number of associated business personnel
One of or it is a variety of.
Preferably, as shown in fig. 7, distribution module 130 specifically includes query unit 131 and transmission unit 132.Each function list
Detailed description are as follows for member:
Query unit 131, for inquiring all current locations for meeting the business personnel that default distribution requires and the user
The distance between position.
Transmission unit 132, it is nearest with user position distance for being sent to service request number
The business personnel.
Preferably, when barcode scanning mark binding has at least one business personnel, the distribution module 130 further includes distribution
Unit, detailed description are as follows:
Allocation unit for obtaining the business personnel with barcode scanning mark binding, and the service request is numbered
It is sent to the business personnel.
Specific restriction about the user tracking device based on software supervision may refer to supervise above for based on software
The restriction of the user tracking method of control, details are not described herein.Each mould in the above-mentioned user tracking device based on software supervision
Block can be realized fully or partially through software, hardware and combinations thereof.Above-mentioned each module can be embedded in the form of hardware or independence
In processor in computer equipment, it can also be stored in a software form in the memory in computer equipment, in order to
Processor, which calls, executes the corresponding operation of the above modules.
In one embodiment, a kind of computer equipment is provided, which can be server, internal junction
Composition can be as shown in Figure 8.The computer equipment include by system bus connect processor, memory, network interface and
Database.Wherein, the processor of the computer equipment is for providing calculating and control ability.The memory packet of the computer equipment
Include non-volatile memory medium, built-in storage.The non-volatile memory medium be stored with operating system, computer-readable instruction and
Database.The built-in storage provides ring for the operation of operating system and computer-readable instruction in non-volatile memory medium
Border.To realize a kind of user tracking method based on software supervision when the computer-readable instruction is executed by processor.
In one embodiment, a kind of computer equipment is provided, including memory, processor and storage are on a memory
And the computer-readable instruction that can be run on a processor, processor perform the steps of when executing computer-readable instruction
Receive the mark triggering command sent after scanning input barcode scanning mark；It include user in the mark triggering command
Information and user position；
The service request comprising business information is received, generating by preset coding rule includes the user position
Service request number, and by the user information, the business information and the service request number associated storage；
Service request number is sent to business personnel by preset allocation rule, so that the business personnel is according to institute
It states service request number and transfers the user information and the business information；
The trace instruction comprising service request number that the business personnel sends from client is received, according to the industry
Business request number obtains the user position, to track the user according to the user position.
In one embodiment, a kind of computer readable storage medium is provided, computer-readable instruction is stored thereon with,
It is performed the steps of when computer-readable instruction is executed by processor
Receive the mark triggering command sent after scanning input barcode scanning mark；It include user in the mark triggering command
Information and user position；
The service request comprising business information is received, generating by preset coding rule includes the user position
Service request number, and by the user information, the business information and the service request number associated storage；
Service request number is sent to business personnel by preset allocation rule, so that the business personnel is according to institute
It states service request number and transfers the user information and the business information；
The trace instruction comprising service request number that the business personnel sends from client is received, according to the industry
Business request number obtains the user position, to track the user according to the user position.
Those of ordinary skill in the art will appreciate that realizing all or part of the process in above-described embodiment method, being can be with
Relevant hardware is instructed to complete by computer-readable instruction, it is non-volatile that the computer-readable instruction can be stored in one
Property computer-readable storage medium in, the computer-readable instruction is when being executed, it may include as above-mentioned each method embodiment
Process.Wherein, to memory, storage, database or other media used in each embodiment provided by the present invention
Any reference may each comprise non-volatile and/or volatile memory.Nonvolatile memory may include read-only memory
(ROM), programming ROM (PROM), electrically programmable ROM (EPROM), electrically erasable ROM (EEPROM) or flash memory.It is volatile
Property memory may include random access memory (RAM) or external cache.By way of illustration and not limitation, RAM
It is available in many forms, such as static state RAM (SRAM), dynamic ram (DRAM), synchronous dram (SDRAM), double data rate sdram
(DDRSDRAM), enhanced SDRAM (ESDRAM), synchronization link DRAM (SLDRAM), the direct RAM of memory bus (RDRAM),
Direct memory bus dynamic ram (DRDRAM) and memory bus dynamic ram (RDRAM) etc..
It is apparent to those skilled in the art that for convenience of description and succinctly, only with above-mentioned each function
Can unit or module division progress for example, in practical application, can according to need and by above-mentioned function distribution by difference
Functional unit or module complete, i.e., the internal structure of described device is divided into different functional unit or module, with complete
All or part of function described above.
Embodiment described above is merely illustrative of the technical solution of the present invention, rather than its limitations；Although referring to aforementioned reality
Applying example, invention is explained in detail, those skilled in the art should understand that: it still can be to aforementioned each
Technical solution documented by embodiment is modified or equivalent replacement of some of the technical features；And these are modified
Or replacement, the spirit and scope for technical solution of various embodiments of the present invention that it does not separate the essence of the corresponding technical solution should all
It is included within protection scope of the present invention.
Claims (10)
1. a kind of user tracking method based on software supervision characterized by comprising
Receive the mark triggering command sent after scanning input barcode scanning mark；It include user information in the mark triggering command
With user position；
The service request comprising business information is received, passes through preset coding rule and generates the industry comprising the user position
Business request number, and by the user information, the business information and the service request number associated storage；
Service request number is sent to business personnel by preset allocation rule, so that the business personnel is according to the industry
Business request number transfers the user information and the business information；
The trace instruction comprising service request number that the business personnel sends from client is received, is asked according to the business
Number is asked to obtain the user position, to track the user according to the user position.
2. the user tracking method based on software supervision as described in claim 1, which is characterized in that described to pass through preset volume
Number rule generate comprising the user position service request number, comprising:
Encoded information needed for obtaining the user position and generating the service request number, and according to the user
Position and the encoded information generate service request number；The encoded information includes the mark of barcode scanning described in scanning input
Current point in time, Current Scan number, one of the work number for identifying with the barcode scanning associated business personnel or a variety of.
3. the user tracking method based on software supervision as described in claim 1, which is characterized in that described according to preset point
Service request number is sent to business personnel with rule, comprising:
Inquire the distance between all current locations for meeting the business personnel that default distribution requires and described user position；
Service request number is sent to the business personnel nearest with the user position distance.
4. the user tracking method based on software supervision as described in claim 1, which is characterized in that the barcode scanning mark binding
There is at least one business personnel；
It is described that service request number is sent to by business personnel according to preset allocation rule, comprising:
The business personnel with barcode scanning mark binding is obtained, and service request number is sent to the business personnel.
5. the user tracking method based on software supervision as described in claim 1, which is characterized in that the reception scanning input
Before the mark triggering command sent after barcode scanning mark, comprising:
Creation is identified comprising the barcode scanning of access address, and the access address after the mark of the barcode scanning described in scanning input for accessing
Business application interface；
Before the reception is comprising the service request of business information, further includes:
Business application interface is accessed according to the access address for including in barcode scanning mark, and is receiving the business application
In interface after the business information of typing, whether detection user, which triggers preset submitting button, is submitted comprising the business information
Service request.
6. the user tracking method based on software supervision as described in claim 1, which is characterized in that described to pass through preset point
Service request number is sent to after business personnel with rule, comprising:
Detect whether the service request generates service order；
When the service request generates service order, record and store and the associated business datum of the service request.
7. the user tracking method based on software supervision as described in claim 1, which is characterized in that the reception scanning input
Before the mark triggering command sent after barcode scanning mark, comprising:
When user is scanned barcode scanning mark, detect whether the user agrees to that authorization obtains user information；
When the user agrees to that authorization obtains user information, the user information of the user is obtained；
Detect whether the user agrees to that authorization obtains user position；
When the user agrees to that authorization obtains user position, the user position of the user is obtained.
8. a kind of user tracking device based on software supervision characterized by comprising
Trigger module, for receiving the mark triggering command sent after scanning input barcode scanning mark；The mark triggering command
In include user information and user position；
Generation module, for receiving the service request comprising business information, being generated by preset coding rule includes the use
The service request of family position is numbered, and the user information, the business information and the service request are numbered and closed
Connection storage；
Distribution module, for service request number to be sent to business personnel by preset allocation rule, for the industry
Business person transfers the user information and the business information according to service request number；
Tracing module, the trace instruction comprising service request number sent for receiving the business personnel from client,
The user position is obtained according to service request number, to track the user according to the user position.
9. a kind of computer equipment, including memory, processor and storage are in the memory and can be in the processor
The computer-readable instruction of upper operation, which is characterized in that the processor is realized when executing the computer-readable instruction as weighed
Benefit requires the step of user tracking method described in 1 to 7 any one based on software supervision.
10. a kind of computer readable storage medium, the computer-readable recording medium storage has computer-readable instruction, special
Sign is, realizes when the computer-readable instruction is executed by processor and is supervised as described in any one of claim 1 to 7 based on software
The step of user tracking method of control.
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| CN201811201620.6A CN109543116A (en) | 2018-10-16 | 2018-10-16 | User tracking method, apparatus, equipment and storage medium based on software supervision |
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| CN201811201620.6A CN109543116A (en) | 2018-10-16 | 2018-10-16 | User tracking method, apparatus, equipment and storage medium based on software supervision |
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| CN112101869A (en) * | 2020-09-17 | 2020-12-18 | 深圳市丰巢网络技术有限公司 | Express cabinet-based express item storing and taking method and device and server |
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