CN109325859A - Member's upgrade processing method, system and server - Google Patents
Member's upgrade processing method, system and server Download PDFInfo
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- CN109325859A CN109325859A CN201810986763.6A CN201810986763A CN109325859A CN 109325859 A CN109325859 A CN 109325859A CN 201810986763 A CN201810986763 A CN 201810986763A CN 109325859 A CN109325859 A CN 109325859A
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Abstract
The embodiment of the invention provides a kind of member's upgrade processing method, system and servers.The embodiment of the present invention passes through when the membership grade of client meets promotion condition, judge whether the task of client has wound up the case, if the task of client is not wound up the case, client is set to send work state, if the task of client is wound up the case, client is set to send work state, it ensure that the customer service contacted with client when the task of new upgrade client is not wound up the case manager is not replaced, so as to prevent the corresponding customer service manager of client from changing when not winding up the case, therefore it avoids and causes to repeat the problem of selling due to different customer service managers sells same client, the user experience is improved, the membership grade variation for solving financial investment client in the prior art to a certain extent causes different customer service managers all to sell to same client, it causes to repeat to sell, lead to the problem that customer experience is poor.
Description
[technical field]
This programme is related to field of communication technology more particularly to a kind of member's upgrade processing method, system and server.
[background technique]
Currently, the membership grade of client can be as (contribution margin refers generally to client and held its contribution margin in financial investment field
The full amount of some projects) variation and change.When contribution margin increases to certain degree, system can be automatically by the meeting of client
Member's grade is increased to greater degree.When contribution margin is reduced to certain degree, system can automatically drop the membership grade of client
As low as corresponding inferior grade.Each membership grade corresponds to the customer service manager of appropriate level, therefore, when the membership grade of client becomes
After change, corresponding customer service manager is also changed correspondingly.
In this way, just will appear following situation: the corresponding customer service manager of membership grade before variation carries out the client
Sale, sales task are not wound up the case also, and the corresponding customer service manager of the membership grade after variation once more sells the client, are made
At repeating to sell, cause customer experience poor.
[summary of the invention]
In view of this, this programme embodiment provides a kind of member's upgrade processing method, system and server, to solve
The membership grade variation of financial investment client causes different customer service managers all to sell to same client in the prior art, makes
At repeating to sell, lead to the problem that customer experience is poor.
In a first aspect, the embodiment of the present invention provides a kind of member's upgrade processing method, which comprises
When the membership grade of client meets promotion condition, judge whether the task of the client has wound up the case；
If the task of the client is not wound up the case, sets the client to send work state, work state can not be sent to be used for
Expression is forbidden replacing contact staff；
If the task of the client is wound up the case, set the client to send work state, work state can be sent for indicating fair
Perhaps contact staff is replaced.
The aspect and any possible implementation manners as described above, it is further provided a kind of implementation, it is described will be described
Client is set as that work state can not be sent, comprising:
The corresponding upgrading list of the client is placed in dormant state；Alternatively,
Maintain the current membership grade of the client constant.
The aspect and any possible implementation manners as described above, it is further provided a kind of implementation, by the client
It is set as that work state can be sent, comprising:
Activate the corresponding upgrading list of the client；Alternatively,
The membership grade of the client is upgraded into given level.
The aspect and any possible implementation manners as described above, it is further provided a kind of implementation, the method is also
Include:
If detecting, the task status of the client is not wind up the case, obtains the electricity for servicing the current contact staff of the client
Sub-voice mailbox information；
Email is generated, and sends the Email in the corresponding E-mail address of the E-mail address information,
The Email to current contact staff for asking whether to wind up the case；
If the replied mail from the E-mail address is received, and replied mail instruction is wound up the case, by the client
Task status be revised as winding up the case；Alternatively, if receive the replied mail from the E-mail address, and the replied mail refers to
Show and do not wind up the case, keeping the task status of the client is not wind up the case.
The aspect and any possible implementation manners as described above, it is further provided a kind of implementation, the judgement institute
Whether the stating client of the task has wound up the case, comprising:
Detect whether the time span from the membership grade of the client meets promotion condition reaches specified duration；If
The not up to described specified duration, it is determined that the task of the client is not wound up the case；Alternatively, if reaching the specified duration, it is determined that
The task of the client has been wound up the case.
Second aspect, the embodiment of the present invention provide a kind of member's upgrading processing system, the system comprises:
Judgment module, for whether when the membership grade of client meets promotion condition, judging the task of the client
Through winding up the case；
Work setup module can not be sent, if the task for the client is not wound up the case, sets the client to send work
State, can not send work state for indicate forbid replacement contact staff；
Work setup module can be sent, if the task for the client is wound up the case, sets the client to send work state, it can
Send work state for indicate allow replacement contact staff.
The aspect and any possible implementation manners as described above, it is further provided a kind of implementation, it is described to send
Work setup module is for being specifically used for when being set as the client that can not send work state:
The corresponding upgrading list of the client is placed in dormant state；Alternatively,
Maintain the current membership grade of the client constant.
The aspect and any possible implementation manners as described above, it is further provided a kind of implementation, it is described to send
Work setup module is for the client to be set as that work state can be sent to be to be specifically used for:
Activate the corresponding upgrading list of the client；Alternatively,
The membership grade of the client is upgraded into given level.
The aspect and any possible implementation manners as described above, it is further provided a kind of implementation, the system is also
Include:
Module is obtained, if the task status for the client is not wind up the case, obtains the current customer service for servicing the client
The E-mail address information of personnel；
Generation and sending module for generating Email, and send the E-mail address for the Email and believe
It ceases in corresponding E-mail address, the Email to current contact staff for asking whether to wind up the case；
Status control module, if for receiving the replied mail from the E-mail address, and the replied mail refers to
Show and wind up the case, the task status of the client is revised as winding up the case；If or, for receiving the reply postal from the E-mail address
Part, and replied mail instruction is not wound up the case, keeping the task status of the client is not wind up the case.
The aspect and any possible implementation manners as described above, it is further provided a kind of implementation, the judgement mould
Block is specifically used for when whether the task for judging the client has wound up the case:
Detect whether the time span from the membership grade of the client meets promotion condition reaches specified duration；If
The not up to described specified duration, it is determined that the task of the client is not wound up the case；Alternatively, if reaching the specified duration, it is determined that
The task of the client has been wound up the case.
The third aspect, the embodiment of the present invention provide a kind of server, including memory, processor and are stored in described deposit
In reservoir and the computer program that can run on the processor, the processor are realized such as when executing the computer program
The step of any one of first aspect member's upgrade processing method.
The embodiment of the present invention has the advantages that
The embodiment of the present invention, by whether when the membership grade of client meets promotion condition, judging the task of client
Through winding up the case, if the task of client is not wound up the case, sets client to send work state, if the task of client is wound up the case, client is set
Work state can be sent by being set to, and ensure that the customer service contacted with client when the task of new upgrade client is not wound up the case is handled not by more
It changes, so as to prevent the corresponding customer service manager of client from changing when not winding up the case, therefore avoids because of different customer service warps
Reason all sells same client and causes to repeat the problem of selling, and the user experience is improved.
[Detailed description of the invention]
In order to illustrate the technical solution of the embodiments of the present invention more clearly, below will be to needed in the embodiment attached
Figure is briefly described, it should be apparent that, drawings in the following description are only some embodiments of the invention, for this field
For those of ordinary skill, without creative efforts, it can also be obtained according to these attached drawings other attached drawings.
Fig. 1 is the first pass exemplary diagram of member's upgrade processing method provided in an embodiment of the present invention.
Fig. 2 is the second procedure exemplary diagram of member's upgrade processing method provided in an embodiment of the present invention.
Fig. 3 is the third flow example figure of member's upgrade processing method provided in an embodiment of the present invention.
Fig. 4 is the 4th flow example figure of member's upgrade processing method provided in an embodiment of the present invention.
Fig. 5 is the 5th flow example figure of member's upgrade processing method provided in an embodiment of the present invention.
Fig. 6 is the structural block diagram of member's upgrading processing system provided in an embodiment of the present invention.
Fig. 7 is the simplified block diagram of server provided in an embodiment of the present invention.
[specific embodiment]
For a better understanding of the technical solution of the present invention, being retouched in detail to the embodiment of the present invention with reference to the accompanying drawing
It states.
It will be appreciated that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.Base
Embodiment in the present invention, it is obtained by those of ordinary skill in the art without making creative efforts it is all its
Its embodiment, shall fall within the protection scope of the present invention.
The term used in embodiments of the present invention is only to be not intended to be limiting merely for for the purpose of describing particular embodiments
The present invention.In the embodiment of the present invention and the "an" of singular used in the attached claims, " described " and "the"
It is also intended to including most forms, unless the context clearly indicates other meaning.
It should be appreciated that term "and/or" used herein is only a kind of incidence relation for describing affiliated partner, indicate
There may be three kinds of relationships, for example, A and/or B, can indicate: individualism A, exist simultaneously A and B, individualism B these three
Situation.In addition, character "/" herein, typicallys represent the relationship that forward-backward correlation object is a kind of "or".
Depending on context, word as used in this " if " can be construed to " ... when " or " when ...
When " or " in response to determination " or " in response to detection ".Similarly, depend on context, phrase " if it is determined that " or " if detection
(condition or event of statement) " can be construed to " when determining " or " in response to determination " or " when the detection (condition of statement
Or event) when " or " in response to detection (condition or event of statement) ".
Embodiment one
Fig. 1 is the first pass exemplary diagram of member's upgrade processing method provided in an embodiment of the present invention.As shown in Figure 1, this
In embodiment, member's upgrade processing method be may comprise steps of:
S101 judges whether the task of client has wound up the case when the membership grade of client meets promotion condition.
S102 sets client to send work state if the task of client is not wound up the case, and work state can not be sent for indicating
Forbid replacing contact staff.
S103 sets client to send work state if the task of client is wound up the case, can send work state for indicate permission more
Change contact staff.
Wherein, it is that client is arranged that the membership grade of client, which is by financial institution,.Different financial institutions can be different
Membership grade be arranged rule.
For example, one it is illustrative realize during, the item amount sum held according to client, membership grade from
It is low to high can be successively are as follows: regular member, gold VIP member, platinum VIP member, diamond V IP member.
Wherein, the item amount sum that promotion condition can be that client is held reaches designated value.
It illustrates.Assuming that the item amount sum that regulation regular member is held is the gold VIP member institute less than 500,000
The item amount sum held is 500,000 to 2,000,000 (not including 2,000,000), the item amount sum that platinum VIP member is held
For 2,000,000 to 5,000,000 (not including 5,000,000), the item amount sum that diamond V IP member is held is 5,000,000 or more.Assuming that objective
The item amount sum held before the Leptostraca of family is 300,000, when the item amount sum that client's first is held reaches 50, that is, is reached
To the promotion condition for upgrading to gold VIP member.
Wherein, one it is illustrative realize during, system can confirm in the following way client task whether
Wound up the case: customer service manager winds up the case information after winding up the case to system typing, if the system detects that information of winding up the case, then can determine
The task of client has been wound up the case；If information of winding up the case is not detected in system, it can determine that the task of client is not wound up the case.
Wherein, customer service manager winds up the case information after winding up the case to system typing, can be customer service manager's input and winds up the case information, also
It can be in system and provide the option of " winding up the case " and " not winding up the case ", by customer service manager by selecting " winding up the case " to wind up the case letter come typing
Breath can also be that customer service manager winds up the case information by pressing virtual push button or the icon of " confirmation is wound up the case " come typing.
Wherein, during an illustrative realization, system can also confirm that the task of client is in the following way
It is no to have wound up the case: time span of the system statistics from the membership grade of client meets promotion condition, if the time span
Reach specified duration, then can determine that the task of client has been wound up the case；It, can be with if the not up to specified duration of the time span
Determine that the task of client is not wound up the case.
By step S101 and step S102, do not wind up the case in the task that the membership grade of client meets promotion condition but client
When, work can not be sent to identify for client's setting, ensure that the customer service currently contacted with client manager is not replaced, so as to
It prevents the corresponding customer service manager of client from changing when not winding up the case, therefore avoids because different customer services is handled all to same visitor
Family is sold and causes to repeat the problem of selling, and the user experience is improved.
By step S103, after autre action pendante task is wound up the case before client, work can be sent to identify for client's setting, Ke Yigen
Recruit's grade after upgrading according to client is that user assigns corresponding customer service manager.At this point, the task due to client has been tied
Case, after replacement customer service is handled, the customer service manager before replacement will not contact for selling operation with client again, the sale of client
Business is handled by the new customer service after replacing to be responsible for, therefore is not in that different customer service managers carry out same client to repeat sale
Customer experience is effectively promoted in situation.
During an illustrative realization, client is set as that work state can not be sent to may include: that client is corresponding
Upgrading list be placed in dormant state.
Wherein, upgrading list is placed in dormant state, indicates the upgrading list also Pending The Entry Into Force, cannot be according to the processing after upgrading
The customer service manager that program disposes client assigns matters, i.e., cannot replace the current customer service manager of the client.
Correspondingly, it during an illustrative realization, sets client to send work state, may include: activation
The corresponding upgrading list of client.
After upgrading list is activated, upgrading list comes into force, and the customer service of client can be disposed according to the processing routine after upgrading
Manager assigns matters, and as client replacement customer service corresponding with the membership grade after upgrading is handled.
Based on this, the embodiment of the present invention proposes member's upgrade processing method process shown in Fig. 2.
Fig. 2 is the second procedure exemplary diagram of member's upgrade processing method provided in an embodiment of the present invention.As shown in Fig. 2, this
In embodiment, member's upgrade processing method be may comprise steps of:
S201 judges whether the task of client has wound up the case when the membership grade of client meets promotion condition.
The corresponding upgrading list of client is placed in dormant state if the task of client is not wound up the case by S202.
S203, if the task of client is wound up the case, the corresponding upgrading list of activation client.
During an illustrative realization, client is set as that work state can not be sent to may include: to maintain client
Current membership grade is constant.
The current membership grade of client remains unchanged, and the customer service manager currently contacted with client would not be replaced, because
Customer service manager can just be replaced after membership grade changes.
Correspondingly, it during an illustrative realization, sets client to send work state, may include: will be objective
The membership grade at family upgrades to given level.
Wherein, membership grade corresponding with the promotion condition that member's condition of client is met that given level is.
Based on this, the embodiment of the present invention proposes member's upgrade processing method process shown in Fig. 3.
Fig. 3 is the third flow example figure of member's upgrade processing method provided in an embodiment of the present invention.As shown in figure 3, this
In embodiment, member's upgrade processing method be may comprise steps of:
S301 judges whether the task of client has wound up the case when the membership grade of client meets promotion condition.
S302 maintains the current membership grade of client constant if the task of client is not wound up the case.
The membership grade of client is upgraded to given level if the task of client is wound up the case by S303.
When system is handled when by the way of winding up the case information to system typing after winding up the case using customer service, system can pass through detection
Information wind up the case to judge whether the task of client has wound up the case.
It may include: to detect whether the task status of client is knot that is, judging whether the task of client has wound up the case
Case.If detecting that the task status of client is to wind up the case, illustrate that the task of client has been wound up the case.Otherwise, if detecting visitor
The task status at family is not wind up the case, then illustrates that the task of client is not wound up the case.
Based on this, the embodiment of the present invention proposes member's upgrade processing method process shown in Fig. 4.
Fig. 4 is the 4th flow example figure of member's upgrade processing method provided in an embodiment of the present invention.As shown in figure 4, this
In embodiment, member's upgrade processing method be may comprise steps of:
S401, when the membership grade of client meets promotion condition, whether the task status for detecting client is to wind up the case.
S402, if detecting, the task status of client is not wind up the case, obtains the electronics of the current contact staff of services client
Mailbox message.
S403 generates Email, and sends Email in the corresponding E-mail address of E-mail address information, electronics
Mail to current contact staff for asking whether to wind up the case.
S404, in response to receiving the replied mail from E-mail address, and replied mail instruction is wound up the case, by appointing for client
Business status modifier is to wind up the case.
S405 sets client to send work state, can send work state for indicate allow replacement contact staff.
Wherein, replied mail is issued by current contact staff by E-mail address.The content of replied mail is by current visitor
Take what personnel determined.
In other embodiments, if replied mail instruction is not wound up the case, keeping the task status of client is not wind up the case, so
Afterwards set client to send work state, can not send work state for indicate forbid replacement contact staff.
In the case where actively filling in the task status of client by contact staff, if task has actually been wound up the case, but
It is since existing customer personnel forget to modify, leading to current task state is not wind up the case, in this way, will result in customer service people after upgrading
Member cannot provide more advanced service in time for the client, and also influence the achievement of contact staff after upgrading.
Embodiment illustrated in fig. 4, the task status that promotion condition and client are met in the membership grade of client is not wind up the case
When, Email actively is sent to the current contact staff of client, whether the inquiring the client of the task can wind up the case, and according to working as
The replied mail of preceding contact staff determines whether to modify task status, can well solve task and actually wind up the case but worked as
Preceding client personnel forgets the problem of modifying task status, so that actually having wound up the case but existing customer personnel forget modification task
The more advanced service that contact staff provides after the client of state can be upgraded in time, and facilitate visitor after promotion upgrading
Take the achievement of personnel.
In order to avoid customer service manager forgets that typing is wound up the case information, system can also judge times of client using timeout mechanism
Whether business has wound up the case.For example, system can count the time span from the membership grade of client meets promotion condition, such as
The fruit time span reaches specified duration, then can determine that the task of client has been wound up the case；If the time span not up to refers to
Timing is long, then can determine that the task of client is not wound up the case.In this way, promotion condition but task can be met in the membership grade of client
As soon as setting reasonable transit time (i.e. specified duration), has been tied if it exceeds the time is considered as task automatically when not winding up the case
Case improves user experience to avoid the case where causing client's long period that cannot upgrade because of artificial origin.
Therefore, judge whether the task of client has wound up the case, comprising: detect from the membership grade of client and meet promotion condition
When from time span whether reach specified duration.If not up to specified duration, it is determined that the task of client is not wound up the case；If reaching
Specified duration, it is determined that the task of client has been wound up the case.
Based on this, the embodiment of the present invention proposes member's upgrade processing method process shown in fig. 5.
Fig. 5 is the 5th flow example figure of member's upgrade processing method provided in an embodiment of the present invention.As shown in figure 5, this
In embodiment, member's upgrade processing method be may comprise steps of:
S501 is detected from the membership grade of client when the membership grade of client meets promotion condition and is met promotion condition
When from time span whether reach specified duration.
S502 will be objective if the not up to specified duration of time span from the membership grade of client meets promotion condition
Family is set as that work state can not be sent, can not send work state for indicate forbid replacement contact staff.
S503, if detecting, the time span from the membership grade of client meets promotion condition reaches specified duration,
Client is set to send work state, can send work state for indicate allow replacement contact staff.
Member's upgrade processing method provided in an embodiment of the present invention meets promotion condition by the membership grade in client
When, judge whether the task of client has wound up the case, if the task of client is not wound up the case, sets client to send work state, if
The task of client is wound up the case, and sets client to send work state, ensure that when the task of new upgrade client is not wound up the case with visitor
The customer service manager of family contact is not replaced, so as to prevent the corresponding customer service manager of client from changing when not winding up the case, because
This is avoided causes to repeat the problem of selling, to improve user's body due to different customer service managers sells same client
It tests.
Embodiment two
The embodiment of the present invention provides a kind of member's upgrading processing system, and member's upgrading processing system is for executing aforementioned reality
Apply member's upgrade processing method in example one.
Fig. 6 is the structural block diagram of member's upgrading processing system provided in an embodiment of the present invention.As shown in fig. 6, the present embodiment
In, member's upgrading processing system may include:
Judgment module 610, for whether when the membership grade of client meets promotion condition, judging the task of client
It winds up the case；
Work setup module 620 can not be sent, if the task for client is not wound up the case, sets client to send work state,
Can not send work state for indicate forbid replacement contact staff；
Work setup module 630 can be sent, if the task for client is wound up the case, sets client to send work state, work can be sent
State allows to replace contact staff for indicating.
During an illustrative realization, work setup module 620 can not be sent for client to be set as to send
When work state, it is specifically used for: the corresponding upgrading list of client is placed in dormant state；Alternatively, maintaining the current member etc. of client
Grade is constant.
On the basis of the above, during an illustrative realization, work setup module 630 can be sent for setting client
It is set to when can send work state, is specifically used for: the corresponding upgrading list of activation client；Alternatively, the membership grade of client is upgraded to
Given level.
During an illustrative realization, judgment module 610 is for judging whether the task of client has wound up the case
When, be specifically used for: whether the task status for detecting client is to wind up the case.
During an illustrative realization, the system can also include:
Module is obtained, if the task status for detecting client is not wind up the case, obtains the current customer service people of services client
The E-mail address information of member；
It generates and sending module, for generating Email, and it is corresponding by Email to send E-mail address information
In E-mail address, Email to current contact staff for asking whether to wind up the case；
Status control module, if for receiving the replied mail from E-mail address, and replied mail instruction is wound up the case, it will
The task status of client is revised as winding up the case；If alternatively, being used to receive the replied mail from E-mail address, and replied mail refers to
Show and do not wind up the case, keeping the task status of client is not wind up the case.
During an illustrative realization, judgment module 610 is for judging whether the task of client has wound up the case
When, be specifically used for: whether time span of the detection from the membership grade of client meets promotion condition reaches specified duration；If
Not up to specified duration, it is determined that the task of client is not wound up the case；Alternatively, if reaching specified duration, it is determined that the task of client is
Through winding up the case.
Since member's upgrading processing system of the present embodiment is used to execute the member upgrading processing side in previous embodiment one
Method, the place being not described in detail in the present embodiment for member's upgrading processing system, refers to member's liter in previous embodiment one
The explanation of grade processing method corresponding portion.
Member's upgrading processing system provided in an embodiment of the present invention meets promotion condition by the membership grade in client
When, judge whether the task of client has wound up the case, if the task of client is not wound up the case, sets client to send work state, if
The task of client is wound up the case, and sets client to send work state, ensure that when the task of new upgrade client is not wound up the case with visitor
The customer service manager of family contact is not replaced, so as to prevent the corresponding customer service manager of client from changing when not winding up the case, because
This is avoided causes to repeat the problem of selling, to improve user's body due to different customer service managers sells same client
It tests.
Embodiment three
The embodiment of the present invention provides a kind of computer readable storage medium, which has calculating
Machine program realizes member's upgrade processing method as described in any one of previous embodiment one when computer program is executed by processor
The step of.
Example IV
The embodiment of the present invention provides a kind of server, including memory, processor and storage are in the memory simultaneously
The computer program that can be run on the processor, the processor realize such as embodiment one when executing the computer program
Any one of described in member's upgrade processing method the step of.
Fig. 7 is the simplified block diagram of server provided in an embodiment of the present invention.Fig. 7 is referred to, which may include
The processor 701 connecting with one or more data storage facilities, the data storage facility may include storage medium 706 and interior
Memory cell 704.Server 700 can also include input interface 705 and output interface 707, for another device or system into
Row communication.It is storable in internal storage location 704 or storage medium 706 by the CPU of processor 701 program code executed.
Processor 701 in server 700 calls the program code for being stored in internal storage location 704 or storage medium 706, holds
The following each step of row:
When the membership grade of client meets promotion condition, judge whether the task of client has wound up the case.
If the task of client is not wound up the case, set client to send work state, can not send work state for indicate forbid
Replace contact staff.
If the task of client is wound up the case, set client to send work state, can send work state for indicate permission more passenger
Take personnel.
One it is illustrative realize during, processor 701, can be by when being set as client that can not send work state
It is configured that
The corresponding upgrading list of client is placed in dormant state；Alternatively,
Maintain the current membership grade of client constant.
During an illustrative realization, processor 701 can be matched when being set as client that can send work state
It is set to:
Activate the corresponding upgrading list of client；Alternatively,
The membership grade of client is upgraded into given level.
During an illustrative realization, processor 701 be can be additionally configured to:
If detecting, the task status of client is not wind up the case, obtains the E-mail address letter of the current contact staff of services client
Breath；
Email is generated, and is sent Email in the corresponding E-mail address of E-mail address information, Email
For asking whether to wind up the case to current contact staff；
If receiving the replied mail from E-mail address, and replied mail instruction is wound up the case, and the task status of client is repaired
It is changed to wind up the case；Alternatively, if receive the replied mail from E-mail address, and replied mail instruction is not wound up the case, and keeps client's
Task status is not wind up the case.
During an illustrative realization, processor 701 may be used also when whether the judging client of the task has wound up the case
To be configured as:
Detect whether the time span from the membership grade of client meets promotion condition reaches specified duration；If not reaching
To specified duration, it is determined that the task of client is not wound up the case；Alternatively, if reaching specified duration, it is determined that the task of client has been tied
Case.
It is apparent to those skilled in the art that for convenience and simplicity of description, the system of foregoing description,
The specific work process of device and module, can refer to corresponding processes in the foregoing method embodiment, and details are not described herein.
In several embodiments provided by the present invention, it should be understood that disclosed system, device and method can be with
It realizes by another way.For example, the apparatus embodiments described above are merely exemplary, for example, the module
It divides, only a kind of logical function partition, there may be another division manner in actual implementation, for example, multiple modules or group
Part can be combined or can be integrated into another system, or some features can be ignored or not executed.Another point, it is shown
Or the mutual coupling, direct-coupling or communication connection discussed can be through some interfaces, device or module it is indirect
Coupling or communication connection can be electrical property, mechanical or other forms.
The module as illustrated by the separation member may or may not be physically separated, aobvious as module
The component shown may or may not be physical module, it can and it is in one place, or may be distributed over multiple
In network unit.Some or all of the modules therein can be selected to realize the mesh of this embodiment scheme according to the actual needs
's.
It, can also be in addition, each functional module in each embodiment of the present invention can integrate in one processing unit
It is that modules physically exist alone, can also be integrated in one unit with two or more modules.Above-mentioned integrated list
Member both can take the form of hardware realization, can also realize in the form of hardware adds SFU software functional unit.
The above-mentioned integrated unit being realized in the form of SFU software functional unit can store and computer-readable deposit at one
In storage media.Above-mentioned SFU software functional unit is stored in a storage medium, including some instructions are used so that a computer
It is each that device (can be personal computer, server or network equipment etc.) or processor (Processor) execute the present invention
The part steps of embodiment the method.And storage medium above-mentioned includes: USB flash disk, mobile hard disk, read-only memory (Read-
Only Memory, ROM), random access memory (Random Access Memory, RAM), magnetic or disk etc. it is various
It can store the medium of program code.
The foregoing is merely illustrative of the preferred embodiments of the present invention, is not intended to limit the invention, all in essence of the invention
Within mind and principle, any modification, equivalent substitution, improvement and etc. done be should be included within the scope of the present invention.
Claims (10)
1. a kind of member's upgrade processing method, which is characterized in that the described method includes:
When the membership grade of client meets promotion condition, judge whether the task of the client has wound up the case；
If the task of the client is not wound up the case, set the client to send work state, it is described that work state can not be sent to be used for
Expression is forbidden replacing contact staff；
If the task of the client is wound up the case, set the client to send work state, it is described to send work state for indicating fair
Perhaps contact staff is replaced.
2. being wrapped the method according to claim 1, wherein described set the client to send work state
It includes:
The corresponding upgrading list of the client is placed in dormant state；Alternatively,
Maintain the current membership grade of the client constant.
3. according to the method described in claim 2, it is characterized in that, setting the client to send work state, comprising:
Activate the corresponding upgrading list of the client；Alternatively,
The membership grade of the client is upgraded into given level.
4. the method according to claim 1, wherein the method also includes:
If the task status of the client is not wind up the case, the E-mail address letter for servicing the current contact staff of the client is obtained
Breath；
Email is generated, and sends the Email in the corresponding E-mail address of the E-mail address information, it is described
Email to current contact staff for asking whether to wind up the case；
If receiving the replied mail from the E-mail address, and replied mail instruction is wound up the case, by appointing for the client
Business status modifier is to wind up the case；Or, if receive the replied mail from the E-mail address, and replied mail instruction is not tied
Case, keeping the task status of the client is not wind up the case.
5. the method according to claim 1, wherein whether the judging the client of the task has wound up the case,
Include:
Detect whether the time span from the membership grade of the client meets promotion condition reaches specified duration；If not reaching
To the specified duration, it is determined that the task of the client is not wound up the case；Alternatively, if reaching the specified duration, it is determined that described
The task of client has been wound up the case.
6. a kind of member's upgrading processing system, which is characterized in that the system comprises:
Judgment module, for when the membership grade of client meets promotion condition, judging whether the task of the client has been tied
Case；
Work setup module can not be sent, if the task for the client is not wound up the case, sets the client to send work state,
Can not send work state for indicate forbid replacement contact staff；
Work setup module can be sent, if the task for the client is wound up the case, sets the client to send work state, work can be sent
State allows to replace contact staff for indicating.
7. system according to claim 6, which is characterized in that described that work setup module can not be sent to be used for the client
When being set as that work state can not be sent, it is specifically used for:
The corresponding upgrading list of the client is placed in dormant state；Alternatively,
Maintain the current membership grade of the client constant.
8. system according to claim 7, which is characterized in that described that work setup module can not be sent to be used for the client
It is to be specifically used for that work state can be sent by, which being set as:
Activate the corresponding upgrading list of the client；Alternatively,
The membership grade of the client is upgraded into given level.
9. system according to claim 6, which is characterized in that the system also includes:
Module is obtained, if the task status for the client is not wind up the case, obtains the current contact staff for servicing the client
E-mail address information；
Generation and sending module, are sent to the E-mail address information pair for generating Email, and by the Email
In the E-mail address answered, the Email to current contact staff for asking whether to wind up the case；
Status control module, if for receiving the replied mail from the E-mail address, and replied mail instruction knot
The task status of the client is revised as winding up the case by case；If or, for receiving the replied mail from the E-mail address,
And the replied mail instruction is not wound up the case, keeping the task status of the client is not wind up the case.
10. a kind of server, including memory, processor and storage can transport in the memory and on the processor
Capable computer program, which is characterized in that the processor is realized when executing the computer program as in Claims 1 to 5
The step of any one member's upgrade processing method.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201810986763.6A CN109325859B (en) | 2018-08-28 | 2018-08-28 | Member upgrading processing method, system and server |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810986763.6A CN109325859B (en) | 2018-08-28 | 2018-08-28 | Member upgrading processing method, system and server |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| TWI791144B (en) * | 2020-03-17 | 2023-02-01 | 林金源 | Account management system with membership level |
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