CN109262628A - A kind of intelligent robot equipment and method of servicing with foreground function - Google Patents
A kind of intelligent robot equipment and method of servicing with foreground function Download PDFInfo
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- CN109262628A CN109262628A CN201811293917.XA CN201811293917A CN109262628A CN 109262628 A CN109262628 A CN 109262628A CN 201811293917 A CN201811293917 A CN 201811293917A CN 109262628 A CN109262628 A CN 109262628A
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B25—HAND TOOLS; PORTABLE POWER-DRIVEN TOOLS; MANIPULATORS
- B25J—MANIPULATORS; CHAMBERS PROVIDED WITH MANIPULATION DEVICES
- B25J11/00—Manipulators not otherwise provided for
- B25J11/0005—Manipulators having means for high-level communication with users, e.g. speech generator, face recognition means
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B25—HAND TOOLS; PORTABLE POWER-DRIVEN TOOLS; MANIPULATORS
- B25J—MANIPULATORS; CHAMBERS PROVIDED WITH MANIPULATION DEVICES
- B25J11/00—Manipulators not otherwise provided for
- B25J11/008—Manipulators for service tasks
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- Audiology, Speech & Language Pathology (AREA)
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Abstract
The invention discloses a kind of intelligent robot equipment and method of servicing with foreground function, the method comprises the steps of: that A, robotic end identify the user within the scope of detection zone；B, robotic end and server, which are established, communicates to connect, and updates data center；C, the connection request of robotic end and the communication connection of the robotic end are responded, the robot according to the service request of user makes corresponding processing.On the one hand the present invention can be visited with real-time perfoming and be recorded, the efficiency of service on foreground on the other hand can be improved instead of foreground personnel.This foreground robot can provide attendance check card, guest's reception, the foregrounds service such as night patrol security and visiting data information management, it is artificial " good friend " that internal staff only needs to add machine, robotic end can be thus achieved and unilaterally contacted with user terminal, simultaneously can also several individuals check card together, effectively reduce the time of queuing.
Description
Technical field
The present invention relates to robotic technology field, specifically a kind of intelligent robot equipment and service with foreground function
Method.
Background technique
As one of greatest invention of 20th century mankind, since the advent of the world just attracts attention always robot technology, with
The improvement of people's living standards, the requirement to service industry it is higher and higher.The a member of service robot as family of robot,
The deep welcome by various people, it is to integrate automation and intelligent practical science and technology, and people's quality of the life can be improved
And production efficiency, foreground machine Genus Homo rise emphatically in all size type enterprise in one kind of service robot, foreground robot
The effect wanted.
Most domestic company foreground is serviced using staff, has had already appeared foreground in existing company at present
The function such as answer, information inquiry and self-navigation not only may be implemented in robot, the intelligent robot with foreground function
It can, moreover it is possible to realize the functions such as recognition of face, speech recognition.
There are many above-mentioned robot function, but only merely complete various functions, consider the problems of that permission is not rigorous enough,
And robot is interacted with user, although expression can be converted, is not enough personalized, and robot calling is interviewed when receiving visitor
Person, respondent cannot confirm visiting person, it is easy to cause gray harassing and wrecking.
Summary of the invention
The purpose of the present invention is to provide a kind of intelligent robot equipment and method of servicing with foreground function, to solve
The problems mentioned above in the background art.
To achieve the above object, the invention provides the following technical scheme:
A kind of intelligent robot method of servicing with foreground function comprising the steps of:
A, robotic end identifies the user within the scope of detection zone；
B, robotic end and server, which are established, communicates to connect, and updates data center；
C, the connection request of robotic end and the communication connection of the robotic end are responded, according to the service request of user institute
It states robot and makes corresponding processing.
A kind of intelligent robot equipment with foreground function, including data center, main control unit, identification device, call out
Awake device, interactive device, communication device and telecontrol equipment；Data center, for storing various information datas, for main control dress
Set calling；Identification device, the user for robotic end identify that Rouser is in suspend mode shape for robot during idle time
The wake-up of state, interactive device are fed back, information representation and guidance for the demand to user；Communication device is used for robot
It is one-sided between communication connection, robot between server end and the communication connection of user terminal or internal user and visitor
Connection, telecontrol equipment, for realizing the movement of robot and the behaviour control of limbs, main control unit is separately connected in data
The heart, identification device, Rouser, interactive device, communication device and telecontrol equipment.
As a preferred solution of the present invention: the information data of data center storage include user information, visitor information,
Cartographic information and interaction feedback information.
As a preferred solution of the present invention: the identification device includes human body sensing unit, face identification unit, voice knowledge
Other unit, gender recognition unit and business card recognition unit, the human body sensing unit, for identification within the scope of detection zone whether
There are human bodies；The face identification unit carries out identification, the identity type of user for the facial feature information to people
Internal staff and outer visitor can be divided into, visitor's type can be divided into stranger and acquaintance, before can be also used for internal staff
The platform service of registering, supports more people to register together；The voice recognition unit, for acquiring user speech, the voice of acquisition is carried out
Keyword detection identification, is filtered by keyword to user's identifying processing, the gender recognition unit, for the human body to induction
Carry out gender identification, the business card recognition unit, for the business card recognition to strange visitor's identity.
As a preferred solution of the present invention: the identification device has used PIR, 3D camera, high-definition camera and touch
Inductor.
As a preferred solution of the present invention: the interactive device includes voice-output unit, hand control unit, trunk control
Unit, expression output unit and screen display unit processed.
A kind of system applied in the intelligent robot equipment with foreground function includes robotic end, server
End and user terminal, the robotic end be responsible for information collection and front end interaction, for visitor come temporarily to its identity, gender,
Background and business information carry out judgement and acquisition process；The server end is responsible for the branch of the record of data center, communication system
Support and object identification, the record of the data center are the backstages of the building of user library, the update of cartographic information and information interaction
Record；The user terminal is responsible for internal user data input and service call processing, including visitor's calling and service appointment, specifically
Smart phone, tablet computer, laptop, desktop computer and smartwatch, user terminal and machine can be, but not limited to,
The connection of device people passes through network, bluetooth approach.
It compared with prior art, on the one hand can be real-time the beneficial effects of the present invention are: the present invention is instead of foreground personnel
Visiting record is carried out, the efficiency of service on foreground on the other hand can be improved.This foreground robot can provide attendance check card, guest
The service of the foregrounds such as reception, night patrol security and visiting data information management, it is artificial " good that internal staff only needs to add machine
Friend ", it can realize robotic end unilaterally contacted with user terminal, while can also several individuals check card together, effectively reduce
The time of queuing, furthermore robot can also record visiting information, to the record of visitor's identity information, avoid due to foreground
Staff's mobility is too big, misknows repeatedly visiting the various of visitor's generation and neglects situation.In interaction, robot is to different fields
Scape has unused expression-form, and expression-form is more than and shows expression, also has certain expression in movement and screen, is
Robot more personalizes.
Detailed description of the invention
Fig. 1 is a kind of implementation environment figure of foreground robot system；
Fig. 2 is a kind of structural schematic diagram of intelligent robot equipment with foreground function；
Fig. 3 is a kind of flow chart of intelligent robot method of servicing with foreground function；
Fig. 4 is the structural schematic diagram of identification device；
Fig. 5 is the structural schematic diagram of Rouser；
Fig. 6 is the structural schematic diagram of interactive device.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.It is based on
Embodiment in the present invention, it is obtained by those of ordinary skill in the art without making creative efforts every other
Embodiment shall fall within the protection scope of the present invention.
Fig. 1-6 is please referred to, embodiment 1: in the embodiment of the present invention, a kind of intelligent robot service side with foreground function
Method, described method includes following steps: robotic end identifies the user within the scope of detection zone；It is communicated with server foundation
Connection updates data center；The connection request of robotic end and the communication connection of the robotic end are responded, according to the clothes of user
Business requests the robot to make corresponding processing.
Its business includes visitor's reception, explanation, express delivery, interview, safety and patrol service, but the service of robot is not limited to
Above several service types.Example is as follows:
Example one: visitor's reception；
The inductor of robot identifies detection zone, and there are when human body, persistently carry out recognition of face, recognition result two
Kind situation, situation are as follows:
Situation one: this visitor is acquaintance, i.e. visitor or employee, robot greets, when this acquaintance is visitor, machine
Device people inquires record, actively inquires whether the visitor looks for the insider that data center searches, user's last time finds
Member, if the visitor needs to look for other objects, then robot confirms visitor and is that visitor is unilaterally called, if
If the object that the visitor looks for and last object are same target, robot is directly unilaterally called.
Situation two: this visitor is strange visitor, and robot actively inquires whether the strange visitor needs to provide help, machine
People carries out voice collecting, retrieves voice collected, if the visitor does not answer or answers in vain, then robot is to visitor
Carry out business guidance；If the user answers effectively and the information that retrieves is to look for people's information, user firstly the need of typing and
Confirm visitor's identity information.In identity logs, visitor with voice or can be manually entered name and telephone number, can also be and mention
For business card, by business card recognition typing visitor's identity information, identity information typing is finished, and the looked for a partner in marriage surname of visitor is inquired by robot
Name has the interviewed object, then shows the object oriented in screen, and carry out visitor's confirmation, confirmation finish then for the visitor into
The one-sided calling of row.
One-sided calling can be one-sided video call and be also possible to one-sided audio call, and one-sided video call can
To allow interviewed object to check the client of foreground visiting；One-sided audio call, can allow the visiting client on interviewed object and foreground
Language is chatted.Interviewed object can select reception, refusal, folk prescription video or voice from equipment end, if interviewed object long-time access failure
The time of call request, access failure is adjustable, and calling will automatically hang up and record, system pop-up reception prompt.Interviewed Object Selection
Visitor is received, robot will lead the way for visitor navigation；Interviewed Object Selection refusal reception visitor, when selecting refusal interviewed couple
As that need to select reason for rejection, robot voice broadcasts reason selected by interviewed object.
Example two: information explanation；
Related data can be introduced to visitor on foreground in robot, and related data includes that the introduction of company and product are situated between
It continues, visitor can interrupt during explanation, and being interrupted rear robot will stop introducing.
Example three: Courier Service；
Robot perceives human body in detection range, and whether its human body of recognition of face is acquaintance, when robot is in data
Center hunts out the visitor and is acquaintance and is courier, actively asks whether as Courier Service；Recognizing its visitor is stranger,
After being confirmed by visitor's identity information, records identity information and inquiry needs help to be offered, after confirmation is Courier Service, note
It records and marks visitor's attribute.There are two types of types for Courier Service:
It receives express delivery and actively inquires the affiliated personnel of courier's package when robot is confirmed as receiving express delivery, when analysis express delivery
When the answer of member is invalid, i.e., the personnel search in data center and have no resolution, and robot will contact designated treatment personnel；When the personnel are
Effective information, then one-sided applicative notifications.Personnel belonging to wrapping up do not handle or designated person is not handled, and robot prompts express delivery
Member can be placed in foreground, be nursed by robot.
Express delivery is sent out, internal staff can touch or voice wakes up robot, and inform that robot needs are sent by special delivery, can be with
Service is sent by special delivery by internal applications APP operation, when robot recognizes courier, needs to post part by the one-sided connection of application
Internal staff.
Example four: interview service；
Robot is confirmed by visitor information, if the user is interviewee, robot will unilaterally call designated person
(can be the personnel such as occurrences in human life), if unmanned processing, robot will call other treatment peoples (can be the personnel such as administration), simultaneously
In the waiting time, the essential information (typing name, phone number, interview post, photo etc.) of interviewee is registered by robot,
Interface display information typing region, and interim list is recorded for the interviewee.
Example five: safety and patrol；
Robot can also be responsible for the tour work of Administrative Area in idle, be timed and patrol according to the patrol route of regulation
It looks into, can also be that fixed point supervision, the monitoring of gate inhibition or other emphasis positions when being abnormal state, give alarm prompt, in time
Relevant treatment people is informed using notice application.
When finding user object in above-mentioned several examples, supports the lead-in of user object, initial to search for generally, work as appearance
Two or more names are identical, and the association attributes for showing two or more names are distinguished by robot, than
Such as mark the methods of the affiliated function of two users, affiliated post.In addition, interviewed personnel or administrative staff can user terminal,
Robot device end or server end pipe off visitor, and the personnel that can be disliked to avoid advertiser etc. arrive again
Visit harassing and wrecking.
A kind of intelligent robot equipment with foreground function, include data center, main control unit, identification device,
Rouser, interactive device, communication device and telecontrol equipment；
Data center stores various information datas, for main control unit calling, includes: for storing user information
And visitor information, and user is allowed to carry out upload, editor and the modification of data information, Attribute transposition mark is carried out to visitor,
Can be the classification such as white list, blacklist, courier, and the visitor information recorded is counted and checked configuration etc.；
For storing cartographic information, supports the inquiry of map location, editor and calling, can be applied to navigation and lead the way and the fields such as safety and patrol
Scape；For storing interaction feedback information, include the information such as voice, movement, expression and screen guidance.
Identification device, the user for robotic end identify, have used PIR (Passive Infra Red, the infrared biography of electricity
Sensor), 3D camera, high-definition camera, the inductors such as touch sensible, include human body sensing unit, face identification unit, language
Sound recognition unit, gender recognition unit and business card recognition unit.The human body sensing unit, for identification within the scope of detection zone
With the presence or absence of human body；The face identification unit carries out identification, the identity of user for the facial feature information to people
Type can be divided into internal staff and outer visitor, and visitor's type can be divided into stranger and acquaintance, can be also used for insider
Member's foreground service of registering, supports more people to register together；The voice recognition unit, for acquiring user speech, the voice of acquisition
Keyword detection identification is carried out, is filtered by keyword to user's identifying processing, such as: " foreground is either with or without people " " hello！Have
People? " etc.；The gender recognition unit, for carrying out gender identification to the human body of induction, when robot front end services, with
Just voice output " sir/Ms " etc. is called；The business card recognition unit, for the business card recognition to strange visitor's identity, also
It can be the business card recognition that internal staff increases identity information newly.Identifying processing is not limited to also support to special body size recognition of face
Identification, the i.e. identification to object and human body.
Rouser, for the wake-up of robot during idle time in a dormant state, suspend mode can be semidormancy or a complete rest
It sleeps, form, the showing interface of robot itself can be adjusted according to local environment and user setting sleep time, wake-up can lead to
It crosses the modes such as user's touch, voice to wake up, the guidance for waking up information is presented on screen, such as " I is the big treasured in foreground, is wanted help
It please say " big precious, big precious "！" etc. information guide.Variation can be generated after wake-up in the physical aspect of robot, is stretched from being retracted to
And sound is waken up equipped with suitable.
Interactive device is fed back, information representation and guidance for the demand to user.In different use occasion or
When in face of different visitor's objects, robot shows different expression-forms, and interaction feedback display includes voice output
Unit, hand control unit, trunk control unit, expression output unit and screen display unit；It the following is different applied fields
The example of the different feedback display of scape event:
Scene event one: it actively inquires；
Voice: " you are good, has anything that can help yours！" " sir/Ms, you are good, has anything that can help you
" ...
Movement: " partly waving " ...
Expression: " smile " ...
Screen: " professional guidance "
Scene event two: professional guidance；
Voice: " may I ask and whom is looked for? " ...
Movement: " put down forward to loosen one's grip " ...
Expression: " query " ...
Screen: " visitor's guide "
Scene event three: it greets and greets；
Voice: " good morning " ...
Movement: " nodding " ...
Expression: " praising " ...
Screen: " happy "
Scene event four: validation of information；
Voice: " can you be good, provide your business card " ...
Movement: " previously high to, narrow space from loosen one's grip " ...
Expression: " smile " ...
Screen: business card recognition/cell-phone number typing
Scene event five: manual intervention；
Voice: " to notify administrative personnel, just a moment,please " ...
Movement: " hand sticker chest " ...
Expression: " normality " ...
Screen:: " business guidance "
Scene event six: information explanation；
Voice: " company or Project Introduction content " ...
Movement: " speech " ...
Expression: " smile " ...
Screen: " product introduction APP "
Scene event seven: navigation；
Voice: " XX is arrived at once, is please waited with me to meeting room, is here asked " ...
Movement: " on foot " ...
Expression: " smile " ...
Screen: " destination information "
Scene event eight: interacting Question-Answer；
Voice: " ... "
Movement: " speech " ...
Expression: " smile " ...
Screen: " guiding interaction APP "
Communication device, can be used for the communication connection between robot and server end, allow visitor and user information
Record, inquiry and calling；The communication connection that can be also used for robot and user terminal, for the list between internal user and visitor
Aspect connection, such as: robot has confirmed that visiting client and typing visitor's identity information finishes, and is guided by business, to visit
Visitor unilaterally contacts relevant internal staff by APP or other approach modes, and relevant internal staff can be in user terminal
The modes such as upper selection reception, refusal or voice communication are responded.
Telecontrol equipment, for realizing the movement of robot and the behaviour control of limbs, support navigation to lead the way, safety patrol,
The motion control of the scenes such as interactive device.
Embodiment 2: it on the basis of embodiment 1, in order to meet the operation of the design, has also been devised with foreground function
Intelligent robot system includes robotic end, server end and user terminal；The robotic end is responsible for information collection, preceding
End interaction can be visitor temporarily to judge its identity, gender, background and business information and acquisition process；The clothes
The record of data center, the support of communication system and object identification etc. are responsible in business device end, and the record of the data center can be
Backstage record of the building of user library, the update of cartographic information and information interaction etc.；The user terminal is responsible for internal user information
Typing and service call processing such as: visitor calling, service appointment etc., can be smart phone, tablet computer, laptop,
Desktop computer, smartwatch etc., but it is not limited to these equipment.The connection of user terminal and robot can by network,
The modes such as bluetooth.
It is obvious to a person skilled in the art that invention is not limited to the details of the above exemplary embodiments, Er Qie
In the case where without departing substantially from spirit or essential attributes of the invention, the present invention can be realized in other specific forms.Therefore, no matter
From the point of view of which point, the present embodiments are to be considered as illustrative and not restrictive, and the scope of the present invention is by appended power
Benefit requires rather than above description limits, it is intended that all by what is fallen within the meaning and scope of the equivalent elements of the claims
Variation is included within the present invention.Any reference signs in the claims should not be construed as limiting the involved claims.
In addition, it should be understood that although this specification is described in terms of embodiments, but not each embodiment is only wrapped
Containing an independent technical solution, this description of the specification is merely for the sake of clarity, and those skilled in the art should
It considers the specification as a whole, the technical solutions in the various embodiments may also be suitably combined, forms those skilled in the art
The other embodiments being understood that.
Claims (7)
1. a kind of intelligent robot method of servicing with foreground function, which is characterized in that comprise the steps of:
A, robotic end identifies the user within the scope of detection zone；
B, robotic end and server, which are established, communicates to connect, and updates data center；
C, the connection request of robotic end and the communication connection of the robotic end, the machine according to the service request of user are responded
Device people makes corresponding processing.
2. a kind of intelligent robot equipment with foreground function, which is characterized in that including data center, main control unit, knowledge
Other device, Rouser, interactive device, communication device and telecontrol equipment；Data center, for storing various information datas, with
It is called for main control unit；Identification device, the user for robotic end identify that Rouser is used for robot during idle time
Wake-up in a dormant state, interactive device are fed back, information representation and guidance for the demand to user；Communication device,
Communication connection or internal user and visitor for communication connection, robot and user terminal between robot and server end it
Between one-sided connection, telecontrol equipment, for realizing the movement of robot and the behaviour control of limbs, main control unit connects respectively
Connect data center, identification device, Rouser, interactive device, communication device and telecontrol equipment.
3. a kind of intelligent robot equipment with foreground function according to claim 2, which is characterized in that the data
The information data of central store includes user information, visitor information, cartographic information and interaction feedback information.
4. a kind of intelligent robot equipment with foreground function according to claim 2, which is characterized in that the identification
Device includes human body sensing unit, face identification unit, voice recognition unit, gender recognition unit and business card recognition unit, institute
Human body sensing unit is stated, whether there is human body within the scope of detection zone for identification；The face identification unit, for people's
Facial feature information carries out identification, and the identity type of user is divided into internal staff and outer visitor, and visitor's type is divided into
Stranger and acquaintance, or for the service of registering of internal staff foreground, more people is supported to register together；The voice recognition unit,
For acquiring user speech, the voice of acquisition carries out keyword detection identification, is filtered by keyword to user's identifying processing, institute
Gender recognition unit is stated, for carrying out gender identification, the business card recognition unit, for strange visitor's body to the human body of induction
The business card recognition of part.
5. a kind of intelligent robot equipment with foreground function according to claim 2, which is characterized in that the identification
Device has used PIR, 3D camera, high-definition camera and touch inductor.
6. a kind of intelligent robot equipment with foreground function according to claim 4, which is characterized in that the interaction
Device includes voice-output unit, hand control unit, trunk control unit, expression output unit and screen display unit.
7. a kind of system applied in the intelligent robot equipment as claimed in claim 2 with foreground function, feature exist
In, it include robotic end, server end and user terminal, the robotic end is responsible for information collection and front end interaction, for
Visitor temporarily judges its identity, gender, background and business information and acquisition process；The server end is responsible for data
The record at center, the support of communication system and object identification, the record of the data center are the building of user library, cartographic information
Update and information interaction backstage record；The user terminal is responsible for internal user data input and service call processing, including
Visitor's calling and service appointment.
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| CN110509286A (en) * | 2019-08-02 | 2019-11-29 | 深圳市三宝创新智能有限公司 | A kind of visitor's reception method based on foreground robot |
| CN110457458A (en) * | 2019-08-09 | 2019-11-15 | 深圳市三宝创新智能有限公司 | A kind of Courier Service method of foreground robot |
| CN110509291A (en) * | 2019-08-30 | 2019-11-29 | 江西省天眼科技有限公司 | A kind of automatic patrol roll-call robot |
| CN113177712A (en) * | 2021-04-29 | 2021-07-27 | 重庆天智慧启科技有限公司 | Intelligent planning system for community patrol |
| CN114360105A (en) * | 2021-12-15 | 2022-04-15 | 中用科技有限公司 | Wisdom visitor management and control platform |
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Application publication date: 20190125 |