CN109218102A - A kind of alarm monitoring method and system - Google Patents
A kind of alarm monitoring method and system Download PDFInfo
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- CN109218102A CN109218102A CN201811125709.9A CN201811125709A CN109218102A CN 109218102 A CN109218102 A CN 109218102A CN 201811125709 A CN201811125709 A CN 201811125709A CN 109218102 A CN109218102 A CN 109218102A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0631—Management of faults, events, alarms or notifications using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0604—Management of faults, events, alarms or notifications using filtering, e.g. reduction of information by using priority, element types, position or time
- H04L41/0609—Management of faults, events, alarms or notifications using filtering, e.g. reduction of information by using priority, element types, position or time based on severity or priority
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Abstract
The invention discloses a kind of alarm monitoring methods, comprising: obtains the warning information of online service；According to the accumulative alarm number of the corresponding item types difference of the warning information；After reaching the alarm number of setting, carry out reporting processing according to administrator's priority of setting.By the statistics of analysis and alarm number to warning information, provided with the management for realizing priority to warning information；It is achieved that the differentiated control of responsibility, real-time tracing warning information, accomplish effectively can obtain corresponding people to warning information as early as possible as early as possible is timely responded to.
Description
Technical field
The present invention relates to field of information interaction, in particular to a kind of alarm monitoring method and system.
Background technique
Uninterrupted operation in 24 hours on the online vehicle and goods matching system item line in internet, the stabilization of system is exactly the life of enterprise
Line is ordered, faulty problem must notify project leader at the first time in time, in order to which safeguards system alerts the timeliness of response just
It must be used in combination there are many alarm notification means and mode, follow closely message and the case where this kind of weak wake-up form of short message can not all wake up response
Under will automatic trigger call voice, notification means gradually upgrade, in time as early as possible push-notification-answer to responsible person be problem guarantee
First.
Existing internet system deepens continuously with the transverse and longitudinal of business, around core business derives many sides
It is business branch, the complexity of multiple business and the system that increases that interdepends forms a calling net being interweaved, network-like
Complex services between have that a point occurs that physical wave is dynamic or aacode defect problem will cause other service linkages and report an error alarm,
System becomes more fragile, timely responds to once there is size issue alarm to have to each service head again, unessential minor swing
If with the excessively frequent harassing and wrecking of minor issue, with regard to will form everybody normal condition of harassing and wrecking influence and lax problem attention, together
When formed wolf carried out such issues that effect, state and attention are drawn and missed concern major issue, how rejected initiation
Alarm tactful processing is just needed to everybody misleading.
Alarm notification is 24 hours uninterrupted with the operation of system, may be occurred at any time, since staff is busy with it
His thing affects the processing time of alarm, cannot timely respond to, and affects user's use.
Based on the problem present on, this application provides the technical solutions for solving the above technical problem.
Summary of the invention
The purpose of the present invention is a kind of alarm monitoring method and systems, by the analysis to warning information and alert number
Statistics, provided with to warning information realize priority management；It is achieved that the differentiated control of responsibility, real-time tracing alarm
Information, accomplish effectively can obtain corresponding people to warning information as early as possible as early as possible timely responds to.
Technical solution provided by the invention is as follows:
A kind of alarm monitoring method, comprising: obtain the warning information of online service；According to the corresponding item of the warning information
The accumulative alarm number of mesh type difference；After reaching the alarm number of setting, reported according to administrator's priority of setting
Processing.
In the present invention, it by the statistics of analysis and alarm number to warning information, is provided with to warning information reality
The management of existing priority；It is achieved that the differentiated control of responsibility, real-time tracing warning information are accomplished effectively to warning information
Corresponding people can be obtained as early as possible as early as possible to timely respond to.
It is further preferred that including: that the warning information that will acquire is parsed；Identify the alarm class of the warning information
Type；According to the alarm type of the warning information after identification in preset term list corresponding accumulative alarm number.
In the present invention, by the parsing to warning information, the task type of warning information is identified, in preset term list
Alarm number is counted, the judgement to the rank of alarm；Realize the real-time tracking to warning information；The application is 24 small
When collect problem on line, wrong alarm is cumulative with regard to cumulative error number every time, when this value is more than that weak wake-up threshold values just passes through
Message and short massage notice are followed closely to service head, various physics fluctuations is thus eliminated and minor issue also sends out harassing and wrecking alarm.
It is further preferred that the preset term list includes: to establish early warning column according to online service item types difference
Table, to online service item setup priority in the early warning list；It is arranged according to the priority of online service item setup
Corresponding different alarming mechanism.
In this application, by the setting to warning information priority, realizing has restraining processing to problem, according to event
The order of importance and emergency, reasonable disposition trigger condition realizes the reasonable distribution of resource, avoids the excessive harassing and wrecking to staff, subtract
The influence to working normally and living is lacked.
It is further preferred that including: to judge whether handle untreated warning information within the period of setting；
When untreated, judge to alert whether number is more than default alarm threshold；When being more than default alarm threshold, according to described default
The administrator's priority being arranged in bulleted list executes the alarming mechanism.
In the present invention, according to the different importance of business service, different alarm levels are set, and different stage is arranged in advance
The different threshold values of strong and weak wake-up mode, issuing different degrees of notice form in time, reasonable reject is harassed again；Alarm notification is set
Different supervisory levels, business service editor are set, problem alarm does not timely respond to rise to upper level, realizes the sound of problem
It should be with tracking in place.
It is further preferred that administrator's priority setting includes: after receiving the warning information, in advance first
If the first administrator is notified to handle in the time；It is completed when the first administrator described in the first preset time does not receive processing
Information when, when judging whether the number of the warning information reaches given threshold, when reached, notify the second administrator carry out
Processing；When still untreated in the second preset time, notice third administrator is handled；Wherein, second administrator
Priority is higher than the first administrator, and the priority of second administrator is higher than third administrator.
A kind of alarm monitoring system, comprising: warning information obtains module, obtains the warning information of online service；
Number statistical module is alerted, obtains module communication connection with the warning information, it is corresponding according to the warning information
The accumulative alarm number of item types difference；Warning information processing module is communicated to connect with the alarm number statistical module, when
After the alarm number for reaching setting, carry out reporting processing according to administrator's priority of setting.
In the present invention, it by the statistics of analysis and alarm number to warning information, is provided with to warning information reality
The management of existing priority；It is achieved that the differentiated control of responsibility, real-time tracing warning information are accomplished effectively to warning information
Corresponding people can be obtained as early as possible as early as possible to timely respond to.
It is further preferred that the alarm number statistical module includes: warning information analyzing sub-module, the alarm that will acquire
Information is parsed；Alarm type identifies submodule, identifies the alarm type of the warning information；And according to after identification
The alarm type of warning information corresponding accumulative alarm number in preset term list.
In the present invention, by the parsing to warning information, the task type of warning information is identified, in preset term list
Alarm number is counted, the judgement to the rank of alarm；Realize the real-time tracking to warning information；The application is 24 small
When collect problem on line, wrong alarm is cumulative with regard to cumulative error number every time, when this value is more than that weak wake-up threshold values just passes through
Message and short massage notice are followed closely to service head, various physics fluctuations is thus eliminated and minor issue also sends out harassing and wrecking alarm.
It is further preferred that the preset term list includes: to establish early warning column according to online service item types difference
Table, to online service item setup priority in the early warning list；It is arranged according to the priority of online service item setup
Corresponding different alarming mechanism.
In this application, by the setting to warning information priority, realizing has restraining processing to problem, according to event
The order of importance and emergency, reasonable disposition trigger condition realizes the reasonable distribution of resource, avoids the excessive harassing and wrecking to staff, subtract
The influence to working normally and living is lacked.
It is further preferred that the warning information processing module includes: alarm time judging submodule, judge in setting
Whether untreated warning information is handled in period；Alarm threshold judging submodule judges to alert when untreated
Whether number is more than default alarm threshold；Alarming mechanism implementation sub-module, when being more than default alarm threshold, according to described default
The administrator's priority being arranged in bulleted list executes the alarming mechanism.
It is further preferred that administrator's priority setting includes: after receiving the warning information, in advance first
If the first administrator is notified to handle in the time；It is completed when the first administrator described in the first preset time does not receive processing
Information when, when judging whether the number of the warning information reaches given threshold, when reached, notify the second administrator carry out
Processing；When still untreated in the second preset time, notice third administrator is handled；Wherein, second administrator
Priority is higher than the first administrator, and the priority of second administrator is higher than third administrator.
In the present invention, according to the different importance of business service, different alarm levels are set, and different stage is arranged in advance
The different threshold values of strong and weak wake-up mode, issuing different degrees of notice form in time, reasonable reject is harassed again；Alarm notification is set
Different supervisory levels, business service editor are set, problem alarm does not timely respond to rise to upper level, realizes the sound of problem
It should be with tracking in place.
A kind of alarm monitoring method provided by the invention and system, can bring it is following at least one the utility model has the advantages that
The present invention is a kind of real time monitoring tracking online service system, in the case where project leader does not timely respond to,
Automatic trigger call voice notice；The different threshold values that reports an error is arranged in severity level according to service, and having reached threshold values could trigger
Call voice notice, rejects the harassing and wrecking of minor swing minor issue；Also no response alarm will be for both the above situation service head
Problem rises to his upper level, sends alarm notification to leading body at a higher level, problem is allowed to notify more relevant peoples.The report of system
Wrong warning information multiple means are timely, and reasonable frequency notifies responsible person, obtain response tracking processing, problem is sent out early
Existing, elimination is being one critically important guarantee of system stability in early days.
Detailed description of the invention
Below by clearly understandable mode, preferred embodiment is described with reference to the drawings, to a kind of alarm monitoring method and
Above-mentioned characteristic, technical characteristic, advantage and its implementation of system are further described.
Fig. 1 is a kind of flow chart of one embodiment of alarm monitoring method of the present invention；
Fig. 2 is a kind of flow chart of another embodiment of alarm monitoring method of the present invention；
Fig. 3 is a kind of flow chart of another embodiment of alarm monitoring method of the present invention；
Fig. 4 is a kind of flow chart of another embodiment of alarm monitoring method of the present invention；
Fig. 5 is a kind of structure chart of one embodiment of alarm monitoring system of the present invention；
Fig. 6 is a kind of structure chart of another embodiment of alarm monitoring method of the present invention；
Fig. 7 is a kind of flow chart of another embodiment of alarm monitoring method of the present invention.
Specific embodiment
In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, Detailed description of the invention will be compareed below
A specific embodiment of the invention.It should be evident that drawings in the following description are only some embodiments of the invention, for
For those of ordinary skill in the art, without creative efforts, it can also be obtained according to these attached drawings other
Attached drawing, and obtain other embodiments.
To make simplified form, part related to the present invention is only schematically shown in each figure, they are not represented
Its practical structures as product.In addition, there is identical structure or function in some figures so that simplified form is easy to understand
Component only symbolically depicts one of those, or has only marked one of those.Herein, "one" is not only indicated
" only this ", can also indicate the situation of " more than one ".
The present invention provides a kind of one embodiment of alarm monitoring method, with reference to shown in Fig. 1；Include:
The warning information of step S100 acquisition online service；
Step S200 is according to the accumulative alarm number of the corresponding item types difference of the warning information；
Step S300 carries out reporting processing after reaching the alarm number of setting according to administrator's priority of setting.
Specifically, in the present embodiment, reporting an error warning information for multiple platform services on solution line can be timely, and keeps
Reasonable frequency is sent to corresponding project leader, and providing a variety of alarm notification forms has weak wake up (to follow closely message, mobile phone is short
Believe) and strong wake-up (call voice), while the service of different business rank is arranged different powers and wakes up the number threshold values that reports an error, announcement
Alert do not reminded by response processing still rises to upper level, send out various notice to corresponding higher level, must possess effect and alert and can use up
It obtains corresponding people as early as possible fastly to timely respond to, problem obtains tracking processing, and problem attention is not harassed and laxed to too frequent.
In this application, after background server receives warning information, warning information is analyzed, judges that the warning information occurs
The number of alarm, while also to analyze the warning information and belong in which project, while which node in project occurs,
It is different according to the grade of project, and the node difference of alarm, notify corresponding responsible person to handle；It is directed in this application
One project has multiple responsible persons, also includes that task is different, and task node is different for different item nodes, when accusing
When alert, corresponding responsible person is notified, the importance of project is different, and node is different, and different task leaders is arranged；Responsible person
It is to be arranged according to grade, includes multiple tasks in a project, each task has corresponding responsible person, when alerting
When, cascade may be implemented and report, it is known that until being completed to warning information processing；It can also be according to the priority of task, Ye Jichong
The property wanted is different, may be implemented to be alerted across rank；Realize that efficient alarm releases.
In the present invention, it by the statistics of analysis and alarm number to warning information, is provided with to warning information reality
The management of existing priority；It is achieved that the differentiated control of responsibility, real-time tracing warning information are accomplished effectively to warning information
Corresponding people can be obtained as early as possible as early as possible to timely respond to.
The present invention also provides one embodiment, with reference to shown in Fig. 2；Include:
The warning information of step S100 acquisition online service；
The warning information that step S210 will acquire is parsed；
Step S220 identifies the alarm type of the warning information；
Step S230 is corresponding accumulative in preset term list according to the alarm type of the warning information after identification
Alert number；
Step S300 carries out reporting processing after reaching the alarm number of setting according to administrator's priority of setting.
Specifically, in the present embodiment, after receiving warning information, warning information is parsed first, for example,
In vehicle and goods matching system, after receiving warning information, first determine whether that the warning information is to belong to vehicle and goods matching, further judgement is
The task of information of freight source alert or driver information or Transaction Information in which alarm；Believe according to alarm
The analysis of breath carries out the number for counting total alarm in preset term list, is sent out according to the number of alarm and alarm time
Breath of delivering letters gives relevant responsible person；Notify relevant responsible person to handle, one be information of freight source task groups group be responsible for
People, the group responsible person of driver information task groups；The group responsible person of Transaction Information；Corresponding responsible person should be searched, if
Group responsible person is not handled, and further searches the second responsible person of each group, then whole without then notifying after processing
A project director people causes the attention to the warning information.
In the present invention, by the parsing to warning information, the task type of warning information is identified, in preset term list
Alarm number is counted, the judgement to the rank of alarm；Realize the real-time tracking to warning information；The application is 24 small
When collect problem on line, wrong alarm is cumulative with regard to cumulative error number every time, when this value is more than that weak wake-up threshold values just passes through
Message and short massage notice are followed closely to service head, various physics fluctuations is thus eliminated and minor issue also sends out harassing and wrecking alarm.
The present invention also provides one embodiment, with reference to shown in Fig. 3；The preset term list includes:
Step S231 establishes early warning list according to online service item types difference, to taking on line in the early warning list
Business item setup priority；
Step S232 is according to the corresponding different alarming mechanism of the priority of online service item setup setting.
Specifically, in the present embodiment, such as include multiple tasks menu in shipping APP, each task menu
Think that relevant personnel carry out upgrade maintenance etc.；During coming into operation, due to user misoperation, information solicitation is not perfect, goods
Money does not complete, and further includes that there are BUG, and each single cross to be caused easily to be unable to complete successfully in this way for the program of internal system；Such as maloperation
Alarm is generated afterwards, can be set to this alarm to compare lower priority alarm, can ignore, and needs to rewrite completion transaction；Such as
The fruit appearance is repeatedly alarmed, and needs responsible person to check the reason for filling in mistake, if to be that program causes；If order can not be into
Row, this will be advanced other problem, can be set to high level priority, if it is determined that being asked inside program
Topic, then handled immediately；The full responsible person for notifying the node, is responded in time, because internal processes cause transaction can not
It carries out, this will lead to entire APP system and can not be operated, so this attracts great attention.
In this application, by the setting to warning information priority, realizing has restraining processing to problem, according to event
The order of importance and emergency, reasonable disposition trigger condition realizes the reasonable distribution of resource, avoids the excessive harassing and wrecking to staff, subtract
The influence to working normally and living is lacked.
The present invention also provides one embodiment, with reference to shown in Fig. 4；Include:
Step S310 judges whether handle untreated warning information within the period of setting；
Step S320 judges to alert whether number is more than default alarm threshold when untreated；
Step S330 is when being more than default alarm threshold, according to the administrator's priority being arranged in the preset term list
Execute the alarming mechanism.
Specifically, realization is limiting the real-time tracking of warning information after receiving warning information in the present embodiment
Time in judge whether to have been handled；Judge that it alerts number if do not handled, alerts number if more than and want
Notify responsible person that can develop relevant OA system by office software or intra-company；If do not handled, into one
The form that step passes through short message or phone；Then be also not handled by, this be can search the task another correlation it is negative
People is blamed, if that still to be handled, can notify the one's immediate superior of task leader at this time, equally disappear with short
Breath, office software or Advise By Wire；Until Resolving probiems are completed；This settling mode can exist according to project
The grade of numerous development projects of company, priority carry out inside sequence；Its mode for triggering responsible person can also fit
Suitable selection.Alarm mode namely alarming mechanism carry out different settings.
In the present invention, according to the different importance of business service, different alarm levels are set, and different stage is arranged in advance
The different threshold values of strong and weak wake-up mode, issuing different degrees of notice form in time, reasonable reject is harassed again；Alarm notification is set
Different supervisory levels, business service editor are set, problem alarm does not timely respond to rise to upper level, realizes the sound of problem
It should be with tracking in place.
Preferably, comprising: after receiving the warning information, the first administrator is notified to carry out in the first preset time
Processing；When the first administrator described in the first preset time does not receive the information that processing is completed, the warning information is judged
Number when whether reaching given threshold, when reached, the second administrator is notified to handle；In the second preset time not yet
When processing, notice third administrator is handled；Wherein, the priority of second administrator is higher than the first administrator, described
The priority of second administrator is higher than third administrator.
In the present invention, by the implementation tracking processing to warning information, realize at any time with oneself everywhere；It alerts specific
Project and responsible person；Support the strong and weak wake-up mechanism of diversified forms；Different business level services correspond to different frequency of notification, pick
Except frequent harassing and wrecking for no reason；Guarantee that problem finally obtains tracking and solution, responsible person does not handle and rises to upper level in time.It can
It solves the problems, such as 99.8% on line, reasonable frequency notifies responsible person, and problem can finally realize and fulfil down to everyone that alarm can
It solves in time.
The present invention also provides a kind of one embodiment of alarm monitoring system, with reference to shown in Fig. 5；It include: warning information
Module 100 is obtained, the warning information of online service is obtained；Number statistical module 200 is alerted, obtains module with the warning information
100 communication connections, according to the accumulative alarm number of the corresponding item types difference of the warning information；Warning information processing module
300, it is communicated to connect with the alarm number statistical module 200, after reaching the alarm number of setting, according to the administrator of setting
Priority carries out reporting processing.
Specifically, in the present embodiment, reporting an error warning information for multiple platform services on solution line can be timely, and keeps
Reasonable frequency is sent to corresponding project leader, and providing a variety of alarm notification forms has weak wake up (to follow closely message, mobile phone is short
Believe) and strong wake-up (call voice), while the service of different business rank is arranged different powers and wakes up the number threshold values that reports an error, announcement
Alert do not reminded by response processing still rises to upper level, send out various notice to corresponding higher level, must possess effect and alert and can use up
It obtains corresponding people as early as possible fastly to timely respond to, problem obtains tracking processing, and problem attention is not harassed and laxed to too frequent.
In this application, after background server receives warning information, warning information is analyzed, judges that the warning information occurs
The number of alarm, while also to analyze the warning information and belong in which project, while which node in project occurs,
It is different according to the grade of project, and the node difference of alarm, notify corresponding responsible person to handle；It is directed in this application
One project has multiple responsible persons, also includes that task is different, and task node is different for different item nodes, when accusing
When alert, corresponding responsible person is notified, the importance of project is different, and node is different, and different task leaders is arranged；Responsible person
It is to be arranged according to grade, includes multiple tasks in a project, each task has corresponding responsible person, when alerting
When, cascade may be implemented and report, it is known that until being completed to warning information processing；It can also be according to the priority of task, Ye Jichong
The property wanted is different, may be implemented to be alerted across rank；Realize that efficient alarm releases.
In the present invention, it by the statistics of analysis and alarm number to warning information, is provided with to warning information reality
The management of existing priority；It is achieved that the differentiated control of responsibility, real-time tracing warning information are accomplished effectively to warning information
Corresponding people can be obtained as early as possible as early as possible to timely respond to.
Preferably, the alarm number statistical module 200 with reference to shown in Fig. 6 includes: warning information analyzing sub-module 210,
The warning information that will acquire is parsed；Alarm type identifies submodule 220, identifies the alarm type of the warning information；And
According to the alarm type of the warning information after identification in preset term list corresponding accumulative alarm number.
Preferably, the preset term list includes: to establish early warning list according to online service item types difference, in institute
It states in early warning list to online service item setup priority；It is arranged according to the priority of online service item setup corresponding different
Alarming mechanism.
Preferably, the warning information processing module includes: alarm time judging submodule, judges the period in setting
Inside whether untreated warning information is handled；Alarm threshold judging submodule judges that alerting number is when untreated
No is more than default alarm threshold；Alarming mechanism implementation sub-module is arranged when being more than default alarm threshold according to the preset term
The administrator's priority being arranged in table executes the alarming mechanism.
Preferably, administrator's priority setting includes: after receiving the warning information, in the first preset time
The first administrator is inside notified to handle；When the first administrator described in the first preset time does not receive the information that processing is completed
When, when judging whether the number of the warning information reaches given threshold, when reached, the second administrator is notified to handle；
When still untreated in the second preset time, notice third administrator is handled；Wherein, the priority of second administrator
Higher than the first administrator, the priority of second administrator is higher than third administrator.
In this application, one embodiment is additionally provided, in conjunction with shown in Fig. 1-7；For tracking warning information；It is specific
It is to realize to include: problem on the achievable 24 hours collection lines of the present invention, wrong alarm is with regard to cumulative error number+1 every time, when this
A value is more than that weak wake-up threshold values just passes through nail message and short massage notice to service head, thus eliminates various physics fluctuations
Harassing and wrecking alarm (such as: the network fluctuation triggered once in a while is not that system problem does not need to notify) is also sent out with minor issue.In the application
Lasting alarm a period of time there is not response processing also, is in armed state, constantly accumulative fault alarm number is again above strong
Wake up threshold values will automatic trigger dial voice call wake up by force form to responsible person (according to each business service difference it is important
Property, service is divided multiple alarm levels, different grades of threshold values is set, the important rank that is set as is serviced, is reported an error accumulative
Number reaches the threshold values set in advance of the rank, triggers corresponding notice form.Such as: the delivery service of the source of goods of core is the
As soon as grade, power wake-up threshold values is relatively low, and all kinds of alarms, priority notification are just triggered more than threshold values；Count class service not towards
Client, business importance is not high, just triggers voice call after can repeatedly reminding.), multiple-stage and split grade corresponds to tiered threshold values,
The different strong and weak wake-up forms of reasonable disposition triggering, avoid excessive harassing and wrecking, reduce the influence to working normally and living.It is false
It such as personal reason, has crossed 5 minutes responsible persons and has not responded to still alert, the present invention can according to the rules rise to problem alarm
Upper level sends all kinds of notices to upper level.
Specific step is as follows: with reference to shown in Fig. 7；
This programme is run for 24 hours on backstage；
When online service generates alarm, generate alarm record, there is no in the half an hour of the same mistake of same service to
Processing record, just newly-increased to alert record, adding up alarm numerical value is 1；Otherwise it just does and updates in former table record, accumulative alarm numerical value+
1；
Judge service alarm numerical value whether be more than the service weak threshold wake-up value, (issued more than weak wake-up notice is just triggered
Message and short message are followed closely to responsible person)；
Continue to judge current service alarm numerical value whether be more than the service strong threshold wake-up value, be more than just trigger it is strong wake up it is logical
Know (automatic trigger dials voice call to responsible person)；
It, can be to his upper when having spent 5 minutes till now from alarm is newly-increased for the first time responsible person does not respond to this alarm still
Grade issues various notices, progressive, until response.
Of the invention realizes real time monitoring tracking online service system, the case where project leader does not timely respond to
Under, automatic trigger call voice notice；The different threshold values that reports an error is arranged in severity level according to service, and having reached threshold values could touch
Call voice notice is sent out, the harassing and wrecking of minor swing minor issue are rejected；Also no response alarm will not for both the above situation service head
The upper level for problem being risen to he sends alarm notification to leading body at a higher level, problem is allowed to notify more relevant peoples.System
The warning information multiple means that report an error are timely, and reasonable frequency notifies responsible person, obtain response tracking processing, early problem
It was found that eliminating is being one critically important guarantee of system stability in early days.
It should be noted that above-described embodiment can be freely combined as needed.The above is only of the invention preferred
Embodiment, it is noted that for those skilled in the art, in the premise for not departing from the principle of the invention
Under, several improvements and modifications can also be made, these modifications and embellishments should also be considered as the scope of protection of the present invention.
Claims (10)
1. a kind of alarm monitoring method characterized by comprising
Obtain the warning information of online service；
According to the accumulative alarm number of the corresponding item types difference of the warning information；
After reaching the alarm number of setting, carry out reporting processing according to administrator's priority of setting.
2. alarm monitoring method according to claim 1 characterized by comprising
The warning information that will acquire is parsed；
Identify the alarm type of the warning information；
According to the alarm type of the warning information after identification in preset term list corresponding accumulative alarm number.
3. alarm monitoring method according to claim 2, which is characterized in that the preset term list includes:
Early warning list is established according to online service item types difference, it is excellent to online service item setup in the early warning list
First grade；
According to the corresponding different alarming mechanism of the priority of online service item setup setting.
4. alarm monitoring method according to claim 3 characterized by comprising
Judge whether handle untreated warning information within the period of setting；
When untreated, judge to alert whether number is more than default alarm threshold；
When being more than default alarm threshold, the alarm is executed according to the administrator's priority being arranged in the preset term list
Mechanism.
5. alarm monitoring method according to claim 1, which is characterized in that administrator's priority, which is arranged, includes:
After receiving the warning information, the first administrator is notified to handle in the first preset time；
When the first administrator described in the first preset time does not receive the information that processing is completed, the warning information is judged
When whether number reaches given threshold, when reached, the second administrator is notified to handle；Do not locate yet in the second preset time
When reason, notice third administrator is handled；
Wherein, the priority of second administrator is higher than the first administrator, and the priority of second administrator is higher than third
Administrator.
6. a kind of alarm monitoring system characterized by comprising
Warning information obtains module, obtains the warning information of online service；
Number statistical module is alerted, module communication connection is obtained with the warning information, according to the corresponding item of the warning information
The accumulative alarm number of mesh type difference；
Warning information processing module is communicated to connect with the alarm number statistical module, after reaching the alarm number of setting, root
It carries out reporting processing according to administrator's priority of setting.
7. alarm monitoring system according to claim 6, which is characterized in that the alarm number statistical module includes:
Warning information analyzing sub-module, the warning information that will acquire are parsed；
Alarm type identifies submodule, identifies the alarm type of the warning information；And according to the warning information after identification
Alarm type in preset term list corresponding accumulative alarm number.
8. alarm monitoring system according to claim 7, which is characterized in that the preset term list includes:
Early warning list is established according to online service item types difference, it is excellent to online service item setup in the early warning list
First grade；
According to the corresponding different alarming mechanism of the priority of online service item setup setting.
9. alarm monitoring system according to claim 8, which is characterized in that the warning information processing module includes:
Alarm time judging submodule judges whether handle untreated warning information within the period of setting；
Alarm threshold judging submodule judges to alert whether number is more than default alarm threshold when untreated；
Alarming mechanism implementation sub-module, when being more than default alarm threshold, according to the management being arranged in the preset term list
Member's priority executes the alarming mechanism.
10. alarm monitoring system according to claim 6, which is characterized in that administrator's priority, which is arranged, includes:
After receiving the warning information, the first administrator is notified to handle in the first preset time；
When the first administrator described in the first preset time does not receive the information that processing is completed, the warning information is judged
When whether number reaches given threshold, when reached, the second administrator is notified to handle；Do not locate yet in the second preset time
When reason, notice third administrator is handled；
Wherein, the priority of second administrator is higher than the first administrator, and the priority of second administrator is higher than third
Administrator.
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