CN109214523A - A kind of fault handling method of intelligent interaction, device and system - Google Patents
A kind of fault handling method of intelligent interaction, device and system Download PDFInfo
- Publication number
- CN109214523A CN109214523A CN201810786394.6A CN201810786394A CN109214523A CN 109214523 A CN109214523 A CN 109214523A CN 201810786394 A CN201810786394 A CN 201810786394A CN 109214523 A CN109214523 A CN 109214523A
- Authority
- CN
- China
- Prior art keywords
- information
- car washing
- washing installation
- user
- sent
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 238000000034 method Methods 0.000 title claims abstract description 31
- 230000003993 interaction Effects 0.000 title claims description 20
- 238000009434 installation Methods 0.000 claims abstract description 93
- 238000005406 washing Methods 0.000 claims abstract description 93
- 230000005540 biological transmission Effects 0.000 claims description 45
- 230000015556 catabolic process Effects 0.000 claims description 8
- 108010001267 Protein Subunits Proteins 0.000 claims description 7
- 238000013024 troubleshooting Methods 0.000 claims description 6
- 238000004891 communication Methods 0.000 claims description 3
- 230000000694 effects Effects 0.000 abstract description 8
- 238000003672 processing method Methods 0.000 abstract description 3
- 230000008569 process Effects 0.000 description 13
- 238000010586 diagram Methods 0.000 description 4
- 230000004888 barrier function Effects 0.000 description 3
- 238000002360 preparation method Methods 0.000 description 2
- 230000009286 beneficial effect Effects 0.000 description 1
- 230000008859 change Effects 0.000 description 1
- 238000004140 cleaning Methods 0.000 description 1
- 238000005336 cracking Methods 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 230000008439 repair process Effects 0.000 description 1
- 239000002699 waste material Substances 0.000 description 1
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
-
- B—PERFORMING OPERATIONS; TRANSPORTING
- B60—VEHICLES IN GENERAL
- B60S—SERVICING, CLEANING, REPAIRING, SUPPORTING, LIFTING, OR MANOEUVRING OF VEHICLES, NOT OTHERWISE PROVIDED FOR
- B60S3/00—Vehicle cleaning apparatus not integral with vehicles
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
Landscapes
- Business, Economics & Management (AREA)
- Engineering & Computer Science (AREA)
- Human Resources & Organizations (AREA)
- Tourism & Hospitality (AREA)
- General Business, Economics & Management (AREA)
- Physics & Mathematics (AREA)
- Theoretical Computer Science (AREA)
- General Physics & Mathematics (AREA)
- Marketing (AREA)
- Economics (AREA)
- Strategic Management (AREA)
- Primary Health Care (AREA)
- Mechanical Engineering (AREA)
- Health & Medical Sciences (AREA)
- General Health & Medical Sciences (AREA)
- Entrepreneurship & Innovation (AREA)
- Operations Research (AREA)
- Quality & Reliability (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The present invention is suitable for smart field, provides a kind of intelligent trouble processing method, device and system, which comprises receives the device fault information that car washing installation is sent；Judge whether the device fault information meets preset condition；When if the determination result is YES, then processing guidance information is sent to user；Receive the fault handling information that user sends；For the fault handling information, work order corresponding with the fault handling information is sent to the car washing installation；User is set to achieve the effect that solve failure by self-service processing by the above method.
Description
Technical field
The invention belongs to smart field more particularly to a kind of fault handling methods of intelligent interaction, device and system.
Background technique
In modern society, more and more people regard a kind of convenient trip mode of the vehicles using vehicle, work as vehicle
When there is cleaning problem, it is necessary to use car wash mode and be cleaned to vehicle.
In the prior art, car wash mode is usually all to be controlled car washing installation by carwash person to carry out carwash.
When car washer when something goes wrong, solves car washer failure by artificial operation during carwash, this
It requires manpower when kind breaking down and goes processing problem, be a kind of performance of waste for human resources, and artificial operation
Also it cracking can not necessarily solve the problems, such as, reach ideal effect.
Summary of the invention
The embodiment of the present invention provides a kind of fault handling method of intelligent interaction, it is intended to solve to handle event by user self-help
The problem of barrier.
The embodiments of the present invention are implemented as follows, and a kind of intelligent interaction fault handling method, the method includes walking as follows
It is rapid: to receive the device fault information that car washing installation is sent；Judge whether the device fault information meets preset condition；If judgement
It as a result is when being, then to send processing guidance information to user；Receive the fault handling information that user sends；At the failure
Information is managed, sends work order corresponding with the fault handling information to the car washing installation.
Further, described the step of receiving the fault handling information that user sends, specifically comprise the following steps: to receive
The failure reset information that user sends；It is described to refer to car washing installation transmission work corresponding with the fault handling information
The step of enabling specifically includes: sending work order corresponding with the failure reset information to the car washing installation.
Further, described the step of receiving the fault handling information that user sends, specifically comprise the following steps: to receive
The cancellation of order information that user sends；It is described to refer to car washing installation transmission work corresponding with the fault handling information
The step of enabling specifically includes: sending work order corresponding with the cancellation of order information to the car washing installation.
Further, described the step of sending processing guidance information to user, specifically comprise the following steps: to user's end
End sends processing guidance information.
Further, described the step of sending processing guidance information to user, specifically comprise the following steps: to set to carwash
Standby display device sends processing guidance information.
The embodiments of the present invention are implemented as follows, a kind of intelligent trouble processing unit, and described device includes: that failure receives list
Member, for receiving the device fault information of car washing installation transmission；Breakdown judge unit, for judging that the device fault information is
It is no to meet preset condition；Transmission unit is guided, when being used for if the determination result is YES, then sends processing guidance information to user；Therefore
Barrier processing receiving unit, for receiving the fault handling information of user's transmission；Instruction sending unit, for at the failure
Information is managed, sends work order corresponding with the fault handling information to the car washing installation.
Further, the troubleshooting receiving unit, comprising: failure reset receiving subelement, for receiving user
The failure reset information of transmission；Described instruction transmission unit, comprising: reset instruction transmission sub-unit, for being set to the carwash
Preparation send work order corresponding with the failure reset information.
Further, the troubleshooting receiving unit, comprising: cancellation of order receiving subelement, for receiving user
The cancellation of order information of transmission；Described instruction transmission unit, comprising: cancel instruction transmission sub-unit, for setting to the carwash
Preparation send work order corresponding with the cancellation of order information.
Further, the guidance transmission unit, comprising: the first guidance transmission sub-unit, for being sent out to user terminal
Send processing guidance information.
Further, the guidance transmission unit, comprising: the second guidance transmission sub-unit, for aobvious to car washing installation
Showing device sends processing guidance information.
The embodiment of the present invention also provides a kind of fault processing system of intelligent interaction, it is intended to solve asking for the self-service processing of failure
Topic.
The embodiments of the present invention are implemented as follows, a kind of intelligent trouble processing system, the system comprises: server；With
And the car washer being connect with the server communication；The server includes at a kind of intelligent failure any one of as described above
Manage device.
The embodiment of the present invention has the following beneficial effects: the present invention by receiving the equipment fault letter that car washing installation is sent
Breath, then the device fault information received is judged, judge whether to meet preset condition, when the equipment fault received
When information meets preset condition, then server directly sends processing guidance information to user, and then user is by fault handling information
It is sent to server, then server obtains process instruction corresponding with device fault information in Mishap Database, concurrently
Car washing installation is given, achievees the effect that car washing installation is capable of the equipment fault of self-service processing appearance.
Detailed description of the invention
Fig. 1 is the implementation flow chart of the fault handling method for the intelligent interaction that the embodiment of the present invention one provides；
Fig. 2 is the implementation flow chart of the fault handling method of intelligent interaction provided by Embodiment 2 of the present invention；
Fig. 3 is the implementation flow chart of the fault handling method for the intelligent interaction that the embodiment of the present invention three provides；
Fig. 4 is the structural schematic diagram of the fault treating apparatus for the intelligent interaction that the embodiment of the present invention four provides；
Fig. 5 is the structural schematic diagram of the fault treating apparatus for the intelligent interaction that the embodiment of the present invention five provides；
Fig. 6 is the structural schematic diagram of the fault treating apparatus for the intelligent interaction that the embodiment of the present invention six provides；
Fig. 7 is the structural schematic diagram of the fault processing system for the intelligent interaction that the embodiment of the present invention seven provides.
Specific embodiment
In order to make the objectives, technical solutions, and advantages of the present invention clearer, with reference to the accompanying drawings and embodiments, right
The present invention is further elaborated.It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, and
It is not used in the restriction present invention.
Embodiment one
As shown in Figure 1, the embodiment of the invention provides a kind of fault handling methods of intelligent interaction, for ease of description,
Part related to the present invention is only shown.
S101, the device fault information that car washing installation is sent is received；
When car washing installation breaks down, device fault information corresponding with the failure can be sent to clothes by car washing installation
Business device；The car washing installation includes but is not limited to the same equipment of the devices such as banister, car washer, display device；The equipment event
Barrier information is that server is the failure number that car washing installation has been set in advance, the failure that car washing installation will be set after breaking down
Number is sent to server.
S102, judge whether device fault information meets preset condition；
After server receives the device fault information that car washing installation sends over, device fault information is sentenced
It is disconnected, judge whether device fault information meets the condition preset, if meeting, then follow the steps S103, if not meeting, executes
Step S104.
Since car washing installation fault type has very much, so preset condition is that user can be from the fault type of main process task.
S103, processing guidance information is sent to user；
When device fault information meets preset condition, server will send processing guidance information, Yong Hutong to user
When handled according to the guidance information completion that sends over；The processing guidance information can be used family and pass through the APP in mobile device
Can also be handled manually by user from main process task；Carwash user completes simply to repair by operation user APP
Change operation.
The user can refer to mobile terminal, the Intelligent mobile equipment that the user of carwash uses, and be also possible to car washing installation
Display terminal, specifically herein without limitation.
S104, the fault handling information that user sends is received；
Server is sent to user for guidance information is handled, and after user receives the information, while being set by APP to carwash
Standby to be operated, then server will receive the fault handling information of user's transmission.
S105, work order corresponding with fault handling information is sent to car washing installation；
After server receives the fault handling information of user's transmission, carwash can be made by the fault handling information is corresponding
The work order that equipment is capable of autonomous operation is sent to car washing installation, and car washing installation is enable to work by the instruction.
S106, other operations are executed.
When server judge device fault information do not meet can autonomous handling failure the case where when, server is to carwash
Equipment sends other operational orders, and car washing installation is made to be able to carry out the instruction.
Other described operations, which can be, does not execute any operation, is also possible to that car washing installation is allowed to carry out standby instruction.
In embodiments of the present invention, the device fault information that server is sent by receiving car washing installation, then to receiving
Device fault information judged, judge whether to meet preset condition, when the device fault information received meet it is default
When condition, then server directly sends processing guidance information to user, and then fault handling information is sent to server by user,
Then server is obtaining process instruction corresponding with device fault information, and be sent to car washing installation, reaches car washing installation
It is capable of the effect of the equipment fault of self-service processing appearance.
Embodiment two
As shown in Fig. 2, the embodiment of the invention provides a kind of intelligent trouble processing methods only to show for ease of description
Part related to the present invention.
S201, the device fault information that car washing installation is sent is received；
Content is similar with step S101 herein, and specific details are not described herein again.
S202, judge whether device fault information meets preset condition；
Content is similar with step S102 herein, and specific details are not described herein again.Since car washing installation fault type has very much, institute
It is that user can be from the fault type of main process task with preset condition.
S203, processing guidance information is sent to user；
Content is similar with step S103 herein, and specific details are not described herein again.
S204, the failure reset information that user sends is received；
Server is sent to user for guidance information is handled, and after user receives the information, while being set by APP to carwash
Standby to carry out reset operation, so that car washing installation resets, then server will receive the failure reset information of user's transmission.
S205, work order corresponding with failure reset information is sent to car washing installation；
After server receives the failure reset information of user's transmission, carwash can be made by the failure reset information is corresponding
The work order that equipment is capable of autonomous operation is sent to car washing installation, and car washing installation is enable to work by the instruction.
S206, other operations are executed.
Content is similar with step S106 herein, and specific details are not described herein again.
In embodiments of the present invention, the device fault information that server is sent by receiving car washing installation, then to receiving
Device fault information judged, judge whether to meet preset condition, when the device fault information received meet it is default
When condition, then server directly sends processing guidance information to user, after then user receives processing guidance information, passes through
APP carries out reset operation to car washing installation, while failure reset information is sent to server, and server is then according to failure
Repositioning information obtains process instruction corresponding with failure reset information, and is sent to car washing installation, and reaching car washing installation can
The effect for the equipment fault that self-service processing occurs.
Embodiment three
As shown in figure 3, the embodiment of the invention provides a kind of intelligent trouble processing methods only to show for ease of description
Part related to the present invention.
S301, the device fault information that car washing installation is sent is received；
Content is similar with step S101 herein, and specific details are not described herein again.
S302, judge whether device fault information meets preset condition；
Content is similar with step S102 herein, and specific details are not described herein again.Since car washing installation fault type has very much, institute
It is that user can be from the fault type of main process task with preset condition.
S303, processing guidance information is sent to user；
Content is similar with step S103 herein, and specific details are not described herein again.
S304, the cancellation of order information that user sends is received；
Server is sent to user for guidance information is handled, and after user receives the information, while carrying out order by APP
Cancel operation, then server will receive the cancellation of order information of user's transmission.
S305, work order corresponding with cancellation of order information is sent to car washing installation；
After server receives the cancellation of order information of user's transmission, server, which will be sent, resets car washing installation instruction, and
The instruction that banister is opened is also sent to car washing installation, car washing installation is made to be worked according to the instruction.
S306, other operations are executed.
Content is similar with step S106 herein, and specific details are not described herein again.
In embodiments of the present invention, the device fault information that server is sent by receiving car washing installation, then to receiving
Device fault information judged, judge whether to meet preset condition, when the device fault information received meet it is default
When condition, then server directly sends processing guidance information to user, after then user receives processing guidance information, passes through
APP carries out cancellation of order operation, and cancellation of order information will be sent to server later, then server is believed according to cancellation of order
Breath, which is sent, resets car washing installation instruction, and the instruction that banister is opened is also sent to car washing installation, refers to car washing installation according to this
Order works, and reaches the operation for cancelling carwash order.
Example IV
Such as Fig. 4, the embodiment of the invention also provides a kind of fault treating apparatus of intelligent interaction, for ease of description, only
Part related to the present invention is shown.
Failure receiving unit 401, for receiving the device fault information of car washing installation transmission.The car washing installation include but
It is not limited to the same equipment of the devices such as banister, car washer, display device；The device fault information is that server is car washing installation
The failure set is numbered after breaking down and is sent to server by the failure number being set in advance, car washing installation.
Breakdown judge unit 402, for judging whether device fault information meets preset condition；Due to car washing installation failure
Type has very much, thus preset condition for user cannot handle and server can be from the fault type of main process task.
Transmission unit 403 is guided, when the result of breakdown judge unit 402, which is, is, for sending processing guidance to user
Information；The user can refer to mobile terminal, the Intelligent mobile equipment that the user of carwash uses, and be also possible to the aobvious of car washing installation
Show terminal, specifically herein without limitation.
Troubleshooting receiving unit 404, for receiving the fault handling information of user's transmission.
Instruction sending unit 405 is sent and the failure for being directed to the fault handling information to the car washing installation
Handle the corresponding work order of information.
In embodiments of the present invention, the device fault information that server is sent by receiving car washing installation, then to receiving
Device fault information judged, judge whether to meet preset condition, when the device fault information received meet it is default
When condition, then server directly sends processing guidance information to user, and then fault handling information is sent to server by user,
Then server is obtaining process instruction corresponding with device fault information, and be sent to car washing installation, reaches car washing installation
It is capable of the effect of the equipment fault of self-service processing appearance.
Embodiment five
Such as Fig. 5, the embodiment of the invention also provides a kind of intelligent trouble processing units, for ease of description, only show with
The relevant part of the present invention.
Failure receiving unit 501, for receiving the device fault information of car washing installation transmission.
Breakdown judge unit 502, for judging whether device fault information meets preset condition；Due to car washing installation failure
Type has very much, thus preset condition for user cannot handle and server can be from the fault type of main process task.
Transmission unit 503 is guided, when the result of breakdown judge unit 502, which is, is, for sending processing guidance to user
Information；
Failure reset receiving subelement 504, for receiving the failure reset information of user's transmission；
Reset instruction transmission sub-unit 505, it is corresponding with the failure reset information for being sent to the car washing installation
Work order.
In embodiments of the present invention, the device fault information that server is sent by receiving car washing installation, then to receiving
Device fault information judged, judge whether to meet preset condition, when the device fault information received meet it is default
When condition, then server directly sends processing guidance information to user, after then user receives processing guidance information, passes through
APP carries out reset operation to car washing installation, while failure reset information is sent to server, and server is then according to failure
Repositioning information obtains process instruction corresponding with failure reset information, and is sent to car washing installation, and reaching car washing installation can
The effect for the equipment fault that self-service processing occurs.
Embodiment six
Such as Fig. 6, the embodiment of the invention also provides a kind of intelligent trouble processing units, for ease of description, only show with
The relevant part of the present invention.
Failure receiving unit 601, for receiving the device fault information of car washing installation transmission.
Breakdown judge unit 602, for judging whether device fault information meets preset condition；Due to car washing installation failure
Type has very much, thus preset condition for user cannot handle and server can be from the fault type of main process task.
Transmission unit 603 is guided, when the result of breakdown judge unit 602, which is, is, for sending processing guidance to user
Information；
Cancellation of order receiving subelement 604, for receiving the cancellation of order information of user's transmission；
Cancel instruction transmission sub-unit 605, it is corresponding with the cancellation of order information for being sent to the car washing installation
Work order.
In embodiments of the present invention, the device fault information that server is sent by receiving car washing installation, then to receiving
Device fault information judged, judge whether to meet preset condition, when the device fault information received meet it is default
When condition, then server directly sends processing guidance information to user, after then user receives processing guidance information, passes through
APP carries out cancellation of order operation, and cancellation of order information will be sent to server later, then server is believed according to cancellation of order
Breath, which is sent, resets car washing installation instruction, and the instruction that banister is opened is also sent to car washing installation, refers to car washing installation according to this
Order works, and reaches the operation for cancelling carwash order.
Embodiment seven
Such as Fig. 7, the present invention also provides a kind of fault processing systems of intelligent interaction, for ease of description, only show with
The relevant part of the present invention.
Server 701；And the intelligent car washing installation 702 with the server 701 communication connection；The server 701
Including a kind of above-described embodiment four to six kinds of embodiment described in any item fault treating apparatus 7011 of intelligent interaction.
The device fault information that the present invention is sent by receiving car washing installation, then the device fault information received is carried out
Judgement, judges whether to meet preset condition, when the device fault information received meets preset condition, then server is direct
Processing guidance information is sent to user, then fault handling information is sent to server by user, and server is then in number of faults
According to acquisition process instruction corresponding with device fault information in library, and it is sent to car washing installation, reaching car washing installation can be certainly
The effect for the equipment fault for helping processing to occur.
The foregoing is merely illustrative of the preferred embodiments of the present invention, is not intended to limit the invention, all in essence of the invention
Made any modifications, equivalent replacements, and improvements etc., should all be included in the protection scope of the present invention within mind and principle.
Claims (11)
1. a kind of fault handling method of intelligent interaction, which is characterized in that described method includes following steps:
Receive the device fault information that car washing installation is sent；
Judge whether the device fault information meets preset condition；
When if the determination result is YES, then processing guidance information is sent to user；
Receive the fault handling information that user sends；
Work order corresponding with the fault handling information is sent to the car washing installation.
2. the method as described in claim 1, which is characterized in that described the step of receiving the fault handling information that user sends,
Specifically comprise the following steps:
Receive the failure reset information that user sends；
The S that work order corresponding with the fault handling information is sent to the car washing installation, specifically includes:
Work order corresponding with the failure reset information is sent to the car washing installation.
3. the method as described in claim 1, which is characterized in that described the step of receiving the fault handling information that user sends,
Specifically comprise the following steps:
Receive the cancellation of order information that user sends；
The S that work order corresponding with the fault handling information is sent to the car washing installation, specifically includes:
Work order corresponding with the cancellation of order information is sent to the car washing installation.
4. the method as described in claim 1, which is characterized in that described the step of sending processing guidance information to user, specifically
Include the following steps:
Processing guidance information is sent to user terminal.
5. the method as described in claim 1, which is characterized in that described the step of sending processing guidance information to user, specifically
Include the following steps:
Processing guidance information is sent to car washing installation display device.
6. a kind of fault treating apparatus of intelligent interaction, which is characterized in that described device includes:
Failure receiving unit, for receiving the device fault information of car washing installation transmission；
Breakdown judge unit, for judging whether the device fault information meets preset condition；
Transmission unit is guided, when being used for if the determination result is YES, then sends processing guidance information to user；
Troubleshooting receiving unit, for receiving the fault handling information of user's transmission；
Instruction sending unit, for sending work order corresponding with the fault handling information to the car washing installation.
7. device as claimed in claim 6, which is characterized in that the troubleshooting receiving unit, comprising:
Failure reset receiving subelement, for receiving the failure reset information of user's transmission；
Described instruction transmission unit, comprising:
Reset instruction transmission sub-unit refers to for sending work corresponding with the failure reset information to the car washing installation
It enables.
8. device as claimed in claim 6, which is characterized in that the troubleshooting receiving unit, comprising:
Cancellation of order receiving subelement, for receiving the cancellation of order information of user's transmission；
Described instruction transmission unit, comprising:
Cancel instruction transmission sub-unit, refers to for sending work corresponding with the cancellation of order information to the car washing installation
It enables.
9. device as claimed in claim 6, which is characterized in that the guidance transmission unit, comprising:
First guidance transmission sub-unit, for sending processing guidance information to user terminal.
10. device as claimed in claim 6, which is characterized in that the guidance transmission unit, comprising:
Second guidance transmission sub-unit, for sending processing guidance information to car washing installation display device.
11. a kind of intelligent trouble processing system, which is characterized in that the system comprises:
Server；And
The intelligent car washing installation being connect with the server communication；
The server includes such as a kind of described in any item fault treating apparatus of intelligent interaction of claim 6 to 10.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810786394.6A CN109214523A (en) | 2018-07-17 | 2018-07-17 | A kind of fault handling method of intelligent interaction, device and system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810786394.6A CN109214523A (en) | 2018-07-17 | 2018-07-17 | A kind of fault handling method of intelligent interaction, device and system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN109214523A true CN109214523A (en) | 2019-01-15 |
Family
ID=64990577
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201810786394.6A Pending CN109214523A (en) | 2018-07-17 | 2018-07-17 | A kind of fault handling method of intelligent interaction, device and system |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN109214523A (en) |
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110260457A (en) * | 2019-04-25 | 2019-09-20 | 珠海格力电器股份有限公司 | The self-processing method of air-conditioning failure and self-service processing system |
| WO2020014877A1 (en) * | 2018-07-17 | 2020-01-23 | 深圳市万华汽车服务投资控股有限公司 | Smart interactive fault handling method, apparatus, and system |
| CN112504715A (en) * | 2020-12-10 | 2021-03-16 | 深圳市道中创新科技有限公司 | Fault information processing method and device, computer equipment and storage medium |
Citations (9)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102912589A (en) * | 2012-09-26 | 2013-02-06 | 海尔集团公司 | Full-automatic washing machine without display control device and control method for full-automatic washing machine |
| US20140028449A1 (en) * | 2012-07-27 | 2014-01-30 | Myine Electronics, Inc. | System and method for using personal electronic device to wirelessly link remote diagnostic site to a home appliance for troubleshooting |
| CN104228782A (en) * | 2014-09-29 | 2014-12-24 | 河北科技大学 | Intelligent pure water and car washing integrated device with networking function |
| CN204990400U (en) * | 2015-10-12 | 2016-01-20 | 北京维峰友联科技有限公司 | Self -service type washing machine payment systems |
| CN105469509A (en) * | 2016-01-07 | 2016-04-06 | 广东车海洋环保科技有限公司 | Internet self-service car washer capable of being used by multiple persons at same time and use method thereof |
| CN105549573A (en) * | 2016-02-23 | 2016-05-04 | 杭州分美科技有限公司 | Intelligent internet-of-things car washing system and control method |
| CN105610609A (en) * | 2015-12-17 | 2016-05-25 | 美的集团股份有限公司 | Method and system for processing fault of household electrical appliance, household electrical appliance and cloud server |
| CN105739500A (en) * | 2016-03-29 | 2016-07-06 | 海尔优家智能科技（北京）有限公司 | Interaction control method and device of intelligent sweeping robot |
| CN106920338A (en) * | 2017-03-25 | 2017-07-04 | 青岛海尔滚筒洗衣机有限公司 | Self-service washing facility and control method that online and offline are combined |
-
2018
- 2018-07-17 CN CN201810786394.6A patent/CN109214523A/en active Pending
Patent Citations (9)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20140028449A1 (en) * | 2012-07-27 | 2014-01-30 | Myine Electronics, Inc. | System and method for using personal electronic device to wirelessly link remote diagnostic site to a home appliance for troubleshooting |
| CN102912589A (en) * | 2012-09-26 | 2013-02-06 | 海尔集团公司 | Full-automatic washing machine without display control device and control method for full-automatic washing machine |
| CN104228782A (en) * | 2014-09-29 | 2014-12-24 | 河北科技大学 | Intelligent pure water and car washing integrated device with networking function |
| CN204990400U (en) * | 2015-10-12 | 2016-01-20 | 北京维峰友联科技有限公司 | Self -service type washing machine payment systems |
| CN105610609A (en) * | 2015-12-17 | 2016-05-25 | 美的集团股份有限公司 | Method and system for processing fault of household electrical appliance, household electrical appliance and cloud server |
| CN105469509A (en) * | 2016-01-07 | 2016-04-06 | 广东车海洋环保科技有限公司 | Internet self-service car washer capable of being used by multiple persons at same time and use method thereof |
| CN105549573A (en) * | 2016-02-23 | 2016-05-04 | 杭州分美科技有限公司 | Intelligent internet-of-things car washing system and control method |
| CN105739500A (en) * | 2016-03-29 | 2016-07-06 | 海尔优家智能科技（北京）有限公司 | Interaction control method and device of intelligent sweeping robot |
| CN106920338A (en) * | 2017-03-25 | 2017-07-04 | 青岛海尔滚筒洗衣机有限公司 | Self-service washing facility and control method that online and offline are combined |
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2020014877A1 (en) * | 2018-07-17 | 2020-01-23 | 深圳市万华汽车服务投资控股有限公司 | Smart interactive fault handling method, apparatus, and system |
| CN110260457A (en) * | 2019-04-25 | 2019-09-20 | 珠海格力电器股份有限公司 | The self-processing method of air-conditioning failure and self-service processing system |
| CN112504715A (en) * | 2020-12-10 | 2021-03-16 | 深圳市道中创新科技有限公司 | Fault information processing method and device, computer equipment and storage medium |
| CN112504715B (en) * | 2020-12-10 | 2023-08-08 | 深圳市道中创新科技有限公司 | Fault information processing method, device, computer equipment and storage medium |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN109214523A (en) | A kind of fault handling method of intelligent interaction, device and system | |
| CN104137477B (en) | For disposing the technology that situation changes in interconnecting nodes | |
| CN105530387B (en) | The call processing method of IVR system | |
| CN108994840B (en) | Fault robot rescue method and device | |
| EP3412612A1 (en) | Elevator system, user terminal and aparatus and method for managing the elevator system | |
| CN100568202C (en) | Control method for sharing server by peripheral equipments of computer | |
| CN105391588B (en) | A kind of diagnostic method and device of network failure | |
| CN104618940A (en) | Remote monitoring system and method of power acquiring terminal network | |
| CN107150933B (en) | Method, device, server and storage medium for determining elevator floor | |
| CN109195030B (en) | Intelligent optical broadband fault repairing system based on optical modem alarm | |
| CN102665176A (en) | System and method for safely monitoring by mobile terminal | |
| JP2003067002A (en) | Plant control system and control method | |
| CN111277439A (en) | Scene type obstacle removing method and system for family user broadband | |
| CN105140886A (en) | Protective relaying system and method for gathering data using thereof | |
| CN108069302A (en) | Intelligent lift system and its control method | |
| CN104849612A (en) | Power distribution network fault locating method and device | |
| CN109062082A (en) | A kind of intelligent trouble processing method, device and system | |
| CN101123029B (en) | A central processing platform and use method for theft-prevention alarming video monitoring integrated information | |
| CN105843675A (en) | Thread exiting method and device | |
| EP3640187A1 (en) | Method and system for monitoring elevator communication module fault and elevator | |
| CN110294382A (en) | Fault handling method and relevant device based on elevator call plate | |
| CN113501395B (en) | Building intercom and elevator interaction system and method based on protocol conversion | |
| CN101950266A (en) | Adaptive detection routing switching method | |
| CN105608774A (en) | Intelligent entrance guard control system and control method thereof | |
| CN105591794B (en) | The method and apparatus for managing the network equipment |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20190115 |