CN109151227A - Voice call method, device, terminal and computer storage medium - Google Patents
Voice call method, device, terminal and computer storage medium Download PDFInfo
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- CN109151227A CN109151227A CN201811104567.8A CN201811104567A CN109151227A CN 109151227 A CN109151227 A CN 109151227A CN 201811104567 A CN201811104567 A CN 201811104567A CN 109151227 A CN109151227 A CN 109151227A
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- 238000000034 method Methods 0.000 title claims abstract description 42
- 230000006854 communication Effects 0.000 claims abstract description 44
- 238000004891 communication Methods 0.000 claims abstract description 37
- 238000000465 moulding Methods 0.000 claims description 148
- 230000005540 biological transmission Effects 0.000 claims description 9
- 230000004044 response Effects 0.000 claims description 8
- 230000006870 function Effects 0.000 description 8
- 230000008569 process Effects 0.000 description 8
- 238000010586 diagram Methods 0.000 description 5
- 230000002452 interceptive effect Effects 0.000 description 4
- 238000010168 coupling process Methods 0.000 description 3
- 238000005859 coupling reaction Methods 0.000 description 3
- 230000006399 behavior Effects 0.000 description 2
- 230000008878 coupling Effects 0.000 description 2
- 230000009467 reduction Effects 0.000 description 2
- 230000008859 change Effects 0.000 description 1
- 238000004590 computer program Methods 0.000 description 1
- 238000007418 data mining Methods 0.000 description 1
- 230000005611 electricity Effects 0.000 description 1
- 238000005516 engineering process Methods 0.000 description 1
- 230000003993 interaction Effects 0.000 description 1
- 235000012054 meals Nutrition 0.000 description 1
- 210000000056 organ Anatomy 0.000 description 1
- 238000005192 partition Methods 0.000 description 1
- 230000001737 promoting effect Effects 0.000 description 1
- 238000006467 substitution reaction Methods 0.000 description 1
Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
- H04M3/4936—Speech interaction details
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- Engineering & Computer Science (AREA)
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- Human Computer Interaction (AREA)
- Telephonic Communication Services (AREA)
Abstract
The invention discloses a voice call method, a voice call device, a terminal and a computer storage medium, which are used for realizing the function of displaying voice prompt contents on a call interface during voice call, reducing the waiting time for listening to voice and improving the use experience of a user. The method comprises the following steps: after a voice service number is dialed and the voice service number responds, a service template of the voice service number in the current service stage is displayed on a call interface, wherein the service template comprises prompt contents of the voice service number in the current service stage; receiving operation performed on prompt content or a dial included in the service template, wherein the operation is used for selecting first prompt content from the prompt content; and sending the first prompt content to the communication equipment corresponding to the voice service number, so that the communication equipment provides the service corresponding to the first prompt content.
Description
Technical field
The present invention relates to field of computer technology, in particular to a kind of audio communication method, device and terminal and computer
Storage medium.
Background technique
Currently, the appearance of intelligent terminal, very big convenience is brought to people's lives, wherein the automatic language in call
Sound service function is often used in we daily, for example, dialing voice service number, such as 10086, operator can be mentioned
For sound prompt function, by the function, user can be with the basic mobile phone business letter such as self-service query set meal, flow or telephone expenses
Breath.In addition, enterprise may be the customer service number setting enterprise's CRBT of itself, enterprise can publicize the enterprise by enterprise's CRBT
Newest information and business.
But it is all based on interactive voice in the interactive mode with voice service number at present, user listens to voice content
Process need to spend the more time, and be also unfavorable for the operation of user.It is looked into for example, user dials 10086 by mobile phone
The business information for asking oneself, after closing of the circuit, user needs to listen to mobile phone sticker in one's ear the voice prompting of earpiece broadcasting,
When getting voice prompting corresponding to the business information of the desired inquiry of user, then mobile phone is placed in the position for facilitating viewing at the moment
It sets, then dial is operated, after having operated and need mobile phone sticker in one's ear to listen to subsequent voice prompting, in this way
The switching act returned, operation is relatively complicated, and is easy to miss voice prompting in switching, in this way, user needs weight again
It is newly listened to, is wasted time, it is clear that be unfavorable for the usage experience of user.
Summary of the invention
The embodiment of the present invention provides a kind of audio communication method, device and terminal and computer storage medium, for realizing
The function of voice prompting content is shown on call interface in voice communication, reduces the waiting time for listening to voice, is promoted and is used
Family usage experience.
In a first aspect, providing a kind of audio communication method, comprising:
After dialing voice service number and voice service number response, the voice clothes are shown on call interface
Service moulding plate of the business number in the current service stage, wherein the service moulding plate includes that the voice service number takes currently
The suggestion content in business stage；
Receive for the service moulding plate operation that the suggestion content for including or dial carry out, the operation for from
The first suggestion content is selected in the suggestion content；
First suggestion content is sent to the corresponding communication equipment of the voice service number, so that the communication
Equipment provides service corresponding with first suggestion content.
In the embodiment of the present invention, after user dials voice service number and connects, language will be shown on call interface
Sound service number is shown on call interface in the service moulding plate in current service stage, i.e. the voice prompting content of current generation,
In this way, user can be directly viewable all voice prompting contents to the current generation, thought without listening to voice and waiting with obtaining
Voice prompting corresponding to the business information to be inquired promotes user experience to reduce the waiting time for listening to voice.
It further, since user without listening to voice, is thus not necessarily to mobile phone sticker in one's ear, and Z can be continuously maintained the posture of viewing, subtract
The switching acted less, operating process are simpler.
Optionally, after dialing voice service number and voice service number response, institute is shown on call interface
Service moulding plate of the predicate sound service number in the current service stage, comprising:
Obtain the voice messaging that earpiece plays in communication process；
The current service stage of the voice service number is determined based on the voice messaging；
Based on determining service stage, the corresponding service moulding plate of the voice service number is searched in service moulding plate library,
And the service moulding plate is shown on the call interface.
Optionally, the method also includes:
After dialing the voice service number, the corresponding service moulding plate of the voice service number is requested to server
Version number；
The version number of service moulding plate described in the version number returned based on the server and the service moulding plate library,
Determine whether the service moulding plate needs to update；
If it is determined that result be it is yes, then send service moulding plate to the server and update request, service moulding plate update is asked
It asks for the request service moulding plate stored in the server.
In the embodiment of the present invention, it after closing of the circuit, can determine whether service moulding plate needs to update, if desired update, then ask
Server is asked to obtain the service moulding plate of latest edition, to promote the accuracy of service moulding plate content.
Optionally, it is described by first suggestion content be sent to the corresponding communication equipment of the voice service number it
Afterwards, the method also includes:
Based on the operation, and/or, the voice messaging that earpiece plays during current talking determines and enters the voice
Next service stage of service number；
The service moulding plate of next service stage is obtained, and shows the service mould of next service stage on the call interface
Plate.
Second aspect provides a kind of voice communication device, comprising:
Template for displaying unit, for dial voice service number and the voice service number response after, call circle
Show the voice service number in the service moulding plate in current service stage on face, wherein the service moulding plate includes institute's predicate
Suggestion content of the sound service number in the current service stage；
Acquisition unit is directed to the suggestion content that the service moulding plate includes or the operation that dial carries out for receiving,
The operation from the suggestion content for selecting the first suggestion content；
Transmission unit, for first suggestion content to be sent to the corresponding communication equipment of the voice service number,
So that the communication equipment provides service corresponding with first suggestion content.
Optionally, the template for displaying unit, is specifically used for:
Obtain the voice messaging that earpiece plays in communication process；
The current service stage of the voice service number is determined based on the voice messaging；
Based on determining service stage, the corresponding service moulding plate of the voice service number is searched in service moulding plate library,
And the service moulding plate is shown on the call interface.
Optionally, described device further includes determination unit；
The transmission unit is also used to after dialing the voice service number, requests the voice service to server
The version number of the corresponding service moulding plate of number；
The determination unit, described in the version number and the service moulding plate library for being returned based on the server
The version number of service moulding plate, determines whether the service moulding plate needs to update；
If it is determined that result be it is yes, the transmission unit be also used to the server send service moulding plate update request, institute
It states service moulding plate and updates request for the request service moulding plate stored in the server.
Optionally, the template for displaying unit, is also used to:
Based on the operation, and/or, the voice messaging that earpiece plays during current talking determines and enters the voice
Next service stage of service number；
The service moulding plate of next service stage is obtained, and shows the service mould of next service stage on the call interface
Plate.
The third aspect provides a kind of terminal, comprising:
At least one processor；And
The memory being connect at least one described processor communication；Wherein,
The memory is stored with the instruction that can be executed by least one described processor, and described instruction is by described at least one
A processor executes, so that at least one described processor is able to carry out method as described in relation to the first aspect.
Fourth aspect provides a kind of computer storage medium,
The computer storage medium is stored with computer instruction, when the computer instruction is run on computers,
So that computer executes method as described in relation to the first aspect.
Detailed description of the invention
Fig. 1 is the flow diagram of audio communication method provided in an embodiment of the present invention；
Fig. 2 is the schematic diagram of the display interface of service moulding plate provided in an embodiment of the present invention；
Fig. 3 is the flow diagram of display service moulding plate provided in an embodiment of the present invention；
Fig. 4 is a kind of structural schematic diagram of voice communication device provided in an embodiment of the present invention；
Fig. 5 is a kind of structural schematic diagram of terminal provided in an embodiment of the present invention.
Specific embodiment
In order to make the object, technical scheme and advantages of the embodiment of the invention clearer, below in conjunction with the embodiment of the present invention
In attached drawing, technical scheme in the embodiment of the invention is clearly and completely described.
The technical background of the embodiment of the present invention is described below.
Currently, being all based on interactive voice in the interactive mode with voice service number, user listens to the mistake of voice content
Journey needs to spend more event, and is also unfavorable for the operation of user.For example, user dials 10086 inquiries certainly by mobile phone
Oneself business information, after closing of the circuit, user needs to listen to mobile phone sticker in one's ear the voice prompting of earpiece broadcasting, waits
When getting voice prompting corresponding to the business information of the desired inquiry of user, then mobile phone is placed in the position for facilitating viewing at the moment
It sets, then dial is operated, after having operated and need mobile phone sticker in one's ear to listen to subsequent voice prompting, in this way
The switching act returned, operation is relatively complicated, and is easy to miss voice prompting in switching, in this way, user needs weight again
It is newly listened to, is wasted time, it is clear that be unfavorable for the usage experience of user.
In consideration of it, the embodiment of the present invention provides a kind of audio communication method, in the method, voice service is dialed in user
Number and connect after, will be shown on call interface voice service number in the service moulding plate in current service stage, i.e., currently
The voice prompting content in stage is shown on call interface, in this way, user can be directly viewable all languages to the current generation
Sound suggestion content is waited without listening to voice to obtain and want voice prompting corresponding to the business information of inquiry, to reduce
It listens to the waiting time of voice, promotes user experience.Further, since user without listening to voice, is thus not necessarily to hand
Machine is attached in one's ear, and Z can be continuously maintained the posture of viewing, the switching of reduction movement, and operating process is simpler.
Technical solution provided in an embodiment of the present invention is introduced with reference to the accompanying drawing.
Referring to Figure 1, the embodiment of the present invention provides a kind of audio communication method, and this method can be through the embodiment of the present invention
Voice communication device execute, it is logical which for example can be able to carry out voice by mobile phone or tablet computer (PAD) etc.
The equipment of words is realized.The process of this method is described as follows.
Step 101: establishing service moulding plate library.
In the embodiment of the present invention, the voice prompting content of voice service number is typically all fixed, such as dials 10086
Later, it will prompt to dial which number can carry out what operation, can such as prompt " requesting 1 if you need to inquire telephone expenses flow package "
Deng, therefore, can the voice prompting content to voice service number arrange, to form service moulding plate.Wherein, a service
Template includes voice prompting content of the voice service number in a service stage.
Specifically, data mining and arrangement can be carried out by server, to obtain the voice of each voice service number
Service moulding plate corresponding to suggestion content, and it is stored in server.Terminal can obtain service moulding plate from server, and be stored in
In terminal.Wherein, the service moulding plate stored in terminal has been set when can be terminal factory, is also possible to user and is existed
When using terminal, then voluntarily obtained by server.
Optionally, server can classify to service moulding plate for the type of voice service number, if in this way with
By the way of voluntarily obtaining, user can also select service moulding plate at family, in this manner it is possible to reduce the clothes of terminal
The quantity of the service moulding plate stored in business template library, to reduce the consumption of memory space.
In the embodiment of the present invention, since the voice prompting content of voice service number is also possible to change, then taking
The service moulding plate that business device is stored can be also updated therewith, therefore the service moulding plate library that terminal can also during idle time to itself
In service moulding plate be updated, it is specific to update alternatively, timing is updated the service moulding plate in itself service moulding plate library
Time can with when dispatch from the factory when preset or user's self-setting.
Wherein, the voice service number of above-mentioned meaning refers to after dialing the phone, can provide automatic speech service
Number, such as the self-service customer service hotline of major common carrier, such as 10086 perhaps 10000 or bank or government organs
Self-service client's hot line, such as 95566 perhaps 95533 or railway self-help ticket-buying phone etc., certainly, voice service number is also
Can be other it is any the number of Self-Service can be provided, the embodiment of the present invention is without limitation.
Step 102: dialing voice service number.
Step 103: determining whether the version number for the corresponding service moulding plate of voice service number dialed needs to update.
After user dials voice service number or after the response of waiting voice service number, user can be to server
The version number for the corresponding service moulding plate of voice service number dialed is requested, and then is somebody's turn to do with what is stored in the service moulding plate library of itself
The version number of the corresponding service moulding plate of voice service number is compared, so that it is determined that the corresponding service mould of the voice service number
Whether plate, which needs, updates.If the version number of the corresponding service moulding plate of voice service number of server storage, certainly with terminal
The version number of the corresponding service moulding plate of voice service number stored in the service moulding plate library of body is inconsistent, then terminal, which determines, needs
Update the service moulding plate of itself storage.
Step 104: if the definitive result of step 103 be it is yes, to server send service moulding plate update request.
In the embodiment of the present invention, if determining the service moulding plate for needing to update itself storage, then it can be sent to server
Service moulding plate updates request, thus the service moulding plate of the above-mentioned voice service number stored in request server.
Wherein, if the not stored corresponding service moulding plate of voice service number dialed in terminal, then terminal directly can be with
Determination needs to update the corresponding service moulding plate of voice service number, so that sending service moulding plate to server updates request, with
The service moulding plate of the above-mentioned voice service number stored in request server is updated into service moulding plate library.
Step 105: showing the voice service number in the service moulding plate in current service stage on call interface.
In the embodiment of the present invention, voice service number is generally the self-service service calls of enterprise, then shows service moulding plate packet
The every suggestion content included.Optionally, voice service number may be the number of ordinary user, for example, the number dialed nobody
When answering, voice prompting indicates ring unanswered, or when the user turns it down, voice prompting indicates that the user has shut down, these
Can service moulding plate through the embodiment of the present invention shown.
Fig. 3 is referred to, the service moulding plate of the voice service number in the current service stage is shown on call interface, specifically
Include:
Step 301: after the response of voice service number, obtaining the voice messaging that earpiece plays in communication process.
In the embodiment of the present invention, although can according to the corresponding service moulding plate of voice service number searching, one
A voice service number may include multiple service stages, then the service moulding plate found may be multiple, it is therefore desirable to really
Surely the service stage being presently in, and then could correctly find service moulding plate corresponding to the current service stage.
Specifically, can determine the service rank being presently in by the current voice prompting content of voice service number
Therefore section can obtain the voice messaging of earpiece broadcasting, and then according to the language with the voice service number communication process
Message ceases to determine the service stage being presently in.Wherein, obtaining the voice messaging that earpiece plays can be listened by directly acquiring
The voice that cylinder plays, carries out speech recognition to it to obtain, and the signal of earpiece can also be output to by obtaining from processor
Mode obtains, or can also take other possible modes to be obtained, and the embodiment of the present invention is without limitation.
Step 302: the current service stage of the voice service number is determined based on the voice messaging.
In the embodiment of the present invention, after obtaining the voice messaging that earpiece plays, since the voice of each service stage mentions
Show that content is fixed, then the language for belonging to which service stage can be determined according to the particular content for obtaining voice messaging
Sound suggestion content, and then determine the service stage being presently in.Wherein, when conversing with other people, the voice of earpiece broadcasting
Information is generally the voice messaging of called party's offer, for example, when dialing 10086, the China when voice messaging that earpiece plays
The voice prompting that mobile automation services platform returns.
Step 303: based on determining service stage, the corresponding service mould of voice service number is searched in service moulding plate library
Plate, and the service moulding plate is shown on call interface.
In the embodiment of the present invention, it can be searched in service moulding plate library and the voice service number according to voice service number
Corresponding multiple service moulding plates, then after service stage determines, so that it may from the corresponding multiple clothes of the voice service number
Business template determines the service moulding plate in current service stage, and then the service moulding plate can be shown on call interface.If clothes
Corresponding service moulding plate is not found in business template library, and request server acquisition also fails, i.e., does not show service moulding plate, pass through
Existing call interface is shown.
Specifically, service moulding plate can be shown on call interface in a text form, or shown in the form of picture
On call interface.
Illustratively, for dialing 10086 by mobile phone, include service moulding plate display interface it is as shown in Figure 2.Its
In, in addition to being handled on the display unit of mobile phone other than the taskbar at top shows the icons such as operator, time and electricity, also
It can show call interface as shown in Figure 2, show the service moulding plate in current service stage on call interface, is i.e. the current generation
Voice prompting content is used to indicate and presses dialing key numeric, can carry out which kind of corresponding operation, in this way, user can into
When entering the current service stage, so that it may which all voice prompting contents for knowing the current service stage are broadcasted without waiting voice.
In the embodiment of the present invention, during showing service moulding plate, the voice messaging for the earpiece broadcasting that can also will acquire
It is compared with the suggestion content of service moulding plate, if determining the suggestion content for the voice messaging and service moulding plate that earpiece plays not
When consistent, i.e., the service moulding plate shown on call interface is not the service moulding plate in current service stage, then for avoid user because
This has carried out maloperation, can cancel the display of the service moulding plate in current service stage, such as current talking interface is changed to now
Some call interfaces.
Below continuing with referring to Fig. 1.
Step 106: receiving the operation for the service moulding plate suggestion content for including or dial progress.
In the embodiment of the present invention, if the voice service number has automation services function, and can click to dial disk or text
It is interacted with the voice service number.Voice service number may be the number of ordinary user, for example, the user not
When receiving calls, voice prompting indicates ring unanswered, or when the user turns it down, voice prompting indicates that the user has shut down, this
A bit can also service moulding plate through the embodiment of the present invention shown.
Specifically, after user views all suggestion contents of service moulding plate, so that it may know that oneself wants the behaviour carried out
Make corresponding number to operate the respective digital on dial then user could switch to dial, with from more
The first suggestion content is selected in a suggestion content.It as shown in Figure 2, can also there are be switched to when showing service moulding plate
The handoff options of dial operate then user can be switched to dial, alternatively, while showing service moulding plate,
Dial is shown, then user can directly operate dial.
Specifically, when shelves service moulding plate is shown in the form of text, prompt that user can also directly include to service moulding plate
Content is operated, to select the first suggestion content from multiple suggestion contents.Such as in display interface shown in Fig. 2,
Every a line illustrates the corresponding voice prompting of an operation, and user clicks directly on word content, arrives in this way, terminal is also available
The selected suggestion content of user.
Step 107: the first suggestion content is sent to the corresponding communication equipment of voice service number.
In the embodiment of the present invention, after the first suggestion content for obtaining user's selection, then can select user first is mentioned
Show communication equipment corresponding to voice service number that content feed is dialed to user, so that communication equipment provides and above-mentioned the
The corresponding service of one suggestion content.For example, user dials 10086, then the first suggestion content that can then select user is anti-
It feeds the self-service platform of China Mobile, such as user-selected number word 1, suggestion content corresponding to number 1 is inquiry telephone expenses
Then remaining sum provides corresponding service then the self-service platform of operator can also receive the selection of user for user, i.e.,
Inquire the credit balance of the user.
Step 108: aforesaid operations are based on, and/or, the voice messaging that earpiece plays during current talking determines and enters
Next service stage of voice service number.
Due in the service process of voice service number, including multiple service stages, when user has selected the current generation
Suggestion content after, typically enter next service stage, thus terminal receive it is above-mentioned to service moulding plate or dialing
After the operation of disk, so that it may which determination enters next service stage.Alternatively, terminal can also be according to earpiece during current talking
The voice messaging of broadcasting is changed, and determination enters next service stage.Alternatively, for the reliability of judgement, pass through by
Both the above mode is combined, and enters next service stage to determine.
Step 109: obtaining the service moulding plate of next service stage, and show the clothes of next service stage on call interface
Business template.
In the embodiment of the present invention, after determination enters next service stage, so that it may obtain the clothes of next service stage
It is engaged in template, and shows on call interface the service moulding plate of next service stage, so that the service shown on call interface
Template is matched with service stage.Certainly, user can also be to the service moulding plate or dialing that next service stage is shown
Disk is operated, so enter next service stage next service stage, correspondingly, can also be shown on call interface it is right therewith
The service moulding plate answered, until the last one service stage not can interaction content, and so on or user hang up the telephone.
Service moulding plate for how to obtain next service stage can refer to the process of above-mentioned acquisition, no longer excessive herein
It repeats.
Audio communication method provided in an embodiment of the present invention can be adapted for a variety of call scenes, dial fortune as described above
Client service center's phone of quotient is sought, railway self-help ticket-buying can also be applied to, or can be also used for when dialing enterprise phone, it will
The content of enterprise's CRBT of the enterprise is shown in call interface, and enterprise's CRBT can voluntarily be set by enterprise, such as be set as
Introduction of enterprises or the last word introduction of enterprise etc., to be publicized to enterprise.Alternatively, also can be applied to commonly use
Family phone, such as when other side does not answer, the voice prompting of ring unanswered can be shown on call interface, alternatively, other side
When shutdown, the voice prompting which has shut down can also be shown on call interface.
In conclusion in the embodiment of the present invention, it, will be in call interface after user dials voice service number and connects
For upper display voice service number in the service moulding plate in current service stage, i.e. the voice prompting content of current generation is shown in call
On interface, in this way, user can be directly viewable all voice prompting contents to the current generation, without listen to voice wait with
It obtains and wants voice prompting corresponding to the business information of inquiry, to reduce the waiting time for listening to voice, promoting user makes
With experience.Further, since user without listening to voice, is thus not necessarily to mobile phone sticker in one's ear, and it Z can be continuously maintained viewing
Posture, the switching of reduction movement, operating process are simpler.
Fig. 4 is referred to, based on the same inventive concept, the embodiment of the present invention provides a kind of voice communication device, comprising:
Template for displaying unit 401, for dial voice service number and voice service number response after, in call interface
Service moulding plate of the upper display voice service number in the current service stage, wherein service moulding plate includes that voice service number is being worked as
The suggestion content of preceding service stage；
Acquisition unit 402 is directed to the suggestion content that service moulding plate includes or the operation that dial carries out, behaviour for receiving
It acts on and selects the first suggestion content from suggestion content；
Transmission unit 403, for the first suggestion content to be sent to the corresponding communication equipment of voice service number, so that
Communication equipment provides service corresponding with the first suggestion content.
Optionally, template for displaying unit 401, is specifically used for:
Obtain the voice messaging that earpiece plays in communication process；
The current service stage of voice service number is determined based on voice messaging；
Based on determining service stage, the corresponding service moulding plate of lookup voice service number in service moulding plate library, and
Service moulding plate is shown on call interface.
Optionally, device further includes determination unit 404；
Transmission unit 403 is also used to after dialing voice service number, corresponding to server request voice service number
The version number of service moulding plate；
Determination unit 404, the version of service moulding plate in the version number and service moulding plate library for being returned based on server
Number, determine whether service moulding plate needs to update；
If it is determined that result be it is yes, transmission unit 403 be also used to server send service moulding plate update request, service moulding plate
Update service moulding plate of the request for storing in request server.
Optionally, template for displaying unit 401, is also used to:
Based on operation, and/or, the voice messaging that earpiece plays during current talking determines and enters voice service number
Next service stage；
The service moulding plate of next service stage is obtained, and shows the service moulding plate of next service stage on call interface.
The equipment can be used for executing method provided by embodiment shown in Fig. 1-3, therefore, for each function of the equipment
The function etc. that energy module can be realized can refer to the description of embodiment shown in FIG. 1, seldom repeat.Wherein it is determined that unit 404
It is not essential functional unit, therefore shown in dotted line although being shown together in Fig. 4.
Fig. 5 is referred to, based on the same inventive concept, the embodiment of the present invention provides a kind of terminal, including at least one processing
Device 501, at least one processor 501 is for realizing implementation shown in Fig. 1-3 when executing the computer program stored in memory
The step of audio communication method that example provides.
Optionally, at least one processor 501 can specifically include central processing unit (CPU), application-specific integrated circuit
(application specific integrated circuit, ASIC) can be one or more and hold for controlling program
Capable integrated circuit can be use site programmable gate array (field programmable gate array, FPGA) and open
The hardware circuit of hair, can be baseband processor.
Optionally, at least one processor 501 may include at least one processing core.
Optionally, which further includes memory 502, and memory 502 may include read-only memory (read only
Memory, ROM), random access memory (random access memory, RAM) and magnetic disk storage.Memory 502 is used
Required data when storing the operation of at least one processor 501.The quantity of memory 502 is one or more.Wherein, it stores
Device 502 is shown together in Fig. 5, but it is understood that memory 502 is not essential functional module, thus in Fig. 5 with
Dotted line is shown.
Based on the same inventive concept, the embodiment of the present invention provides a kind of computer storage medium, and the computer storage is situated between
Matter is stored with computer instruction, when the computer instruction is run on computers, so that computer executes as shown in Figs. 1-3
Embodiment provided by method.
In the specific implementation process, computer readable storage medium includes: general serial bus USB
(Universal Serial Bus flash drive, USB), mobile hard disk, read-only memory (Read-Only Memory,
ROM), random access memory (Random Access Memory, RAM), magnetic or disk etc. are various can store program
The storage medium of code.
In embodiments of the present invention, it should be understood that disclosed device and method, it can be real by another way
It is existing.For example, apparatus embodiments described above are merely indicative, for example, the division of the unit or unit, only
A kind of logical function partition, there may be another division manner in actual implementation, for example, multiple units or components can combine or
Person is desirably integrated into another system, or some features can be ignored or not executed.Another point, shown or discussed is mutual
Between coupling, direct-coupling or communication connection can be through some interfaces, the INDIRECT COUPLING or communication link of equipment or unit
It connects, can be electrical or other forms.
Each functional unit in embodiments of the present invention can integrate in one processing unit or each unit can also
To be independent physical module.
If the integrated unit is realized in the form of SFU software functional unit and sells or use as independent product
When, it can store in a computer readable storage medium.Based on this understanding, the technical solution of the embodiment of the present invention
All or part can be embodied in the form of software products, which is stored in a storage medium
In, including some instructions use so that a computer equipment, such as can be personal computer, server or network are set
Standby etc. or processor (processor) performs all or part of the steps of the method described in the various embodiments of the present invention.And it is above-mentioned
Storage medium include: general serial bus USB (universal serial bus flash drive), mobile hard disk,
The various media that can store program code such as ROM, RAM, magnetic or disk.
The above, above embodiments are only described in detail to the technical solution to the application, but the above implementation
The method that the explanation of example is merely used to help understand the embodiment of the present invention, should not be construed as the limitation to the embodiment of the present invention.This
Any changes or substitutions that can be easily thought of by those skilled in the art, should all cover the embodiment of the present invention protection scope it
It is interior.
Claims (10)
1. a kind of audio communication method characterized by comprising
After dialing voice service number and voice service number response, the voice service number is shown on call interface
Service moulding plate of the code in the current service stage, wherein the service moulding plate includes the voice service number in current service rank
The suggestion content of section；
The operation that the suggestion content for including or dial carry out received for the service moulding plate, and the operation is for from described
The first suggestion content is selected in suggestion content；
First suggestion content is sent to the corresponding communication equipment of the voice service number, so that the communication equipment
Service corresponding with first suggestion content is provided.
2. the method as described in claim 1, which is characterized in that dialing voice service number and voice service number sound
Ying Hou shows the voice service number in the service moulding plate in current service stage on call interface, comprising:
Obtain the voice messaging that earpiece plays in communication process；
The current service stage of the voice service number is determined based on the voice messaging；
Based on determining service stage, the corresponding service moulding plate of the voice service number is searched in service moulding plate library, and
The service moulding plate is shown on the call interface.
3. the method as described in claim 1, which is characterized in that the method also includes:
After dialing the voice service number, the version of the corresponding service moulding plate of the voice service number is requested to server
Number；
The version number of service moulding plate described in the version number returned based on the server and the service moulding plate library is determined
Whether the service moulding plate, which needs, updates；
If it is determined that result be it is yes, then send service moulding plate to the server and update request, the service moulding plate updates request and uses
In the request service moulding plate stored in the server.
4. method a method according to any one of claims 1-3, which is characterized in that it is described first suggestion content is sent to it is described
After the corresponding communication equipment of voice service number, the method also includes:
Based on the operation, and/or, the voice messaging that earpiece plays during current talking determines and enters the voice service
Next service stage of number；
The service moulding plate of next service stage is obtained, and shows the service moulding plate of next service stage on the call interface.
5. a kind of voice communication device characterized by comprising
Template for displaying unit, for dial voice service number and the voice service number response after, on call interface
Show the voice service number in the service moulding plate in current service stage, wherein the service moulding plate includes the voice clothes
Suggestion content of the business number in the current service stage；
Acquisition unit is directed to the suggestion content that the service moulding plate includes or the operation that dial carries out for receiving, described
Operation from the suggestion content for selecting the first suggestion content；
Transmission unit, for first suggestion content to be sent to the corresponding communication equipment of the voice service number, so that
It obtains the communication equipment and service corresponding with first suggestion content is provided.
6. device as claimed in claim 5, which is characterized in that the template for displaying unit is specifically used for:
Obtain the voice messaging that earpiece plays in communication process；
The current service stage of the voice service number is determined based on the voice messaging；
Based on determining service stage, the corresponding service moulding plate of the voice service number is searched in service moulding plate library, and
The service moulding plate is shown on the call interface.
7. device as claimed in claim 5, which is characterized in that described device further includes determination unit；
The transmission unit is also used to after dialing the voice service number, requests the voice service number to server
The version number of corresponding service moulding plate；
The determination unit is serviced described in the version number and the service moulding plate library for being returned based on the server
The version number of template, determines whether the service moulding plate needs to update；
If it is determined that result be it is yes, the transmission unit be also used to the server send service moulding plate update request, the clothes
Template renewal request be engaged in for the request service moulding plate stored in the server.
8. the device as described in claim 5-7 is any, which is characterized in that the template for displaying unit is also used to:
Based on the operation, and/or, the voice messaging that earpiece plays during current talking determines and enters the voice service
Next service stage of number；
The service moulding plate of next service stage is obtained, and shows the service moulding plate of next service stage on the call interface.
9. a kind of terminal characterized by comprising
At least one processor；And
The memory being connect at least one described processor communication；Wherein,
The memory is stored with the instruction that can be executed by least one described processor, and described instruction is by described at least one
It manages device to execute, so that at least one described processor is able to carry out the method as described in Claims 1 to 4 any claim.
10. a kind of computer storage medium, it is characterised in that:
The computer storage medium is stored with computer instruction, when the computer instruction is run on computers, so that
Computer executes such as method of any of claims 1-4.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811104567.8A CN109151227A (en) | 2018-09-21 | 2018-09-21 | Voice call method, device, terminal and computer storage medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811104567.8A CN109151227A (en) | 2018-09-21 | 2018-09-21 | Voice call method, device, terminal and computer storage medium |
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| CN109151227A true CN109151227A (en) | 2019-01-04 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN201811104567.8A Pending CN109151227A (en) | 2018-09-21 | 2018-09-21 | Voice call method, device, terminal and computer storage medium |
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