CN109067776A - WEB terminal WebRTC voice communication method - Google Patents
WEB terminal WebRTC voice communication method Download PDFInfo
- Publication number
- CN109067776A CN109067776A CN201811068846.3A CN201811068846A CN109067776A CN 109067776 A CN109067776 A CN 109067776A CN 201811068846 A CN201811068846 A CN 201811068846A CN 109067776 A CN109067776 A CN 109067776A
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- China
- Prior art keywords
- banquet
- attending
- webrtc
- voice communication
- setting
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/1066—Session management
- H04L65/1069—Session establishment or de-establishment
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
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- Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Business, Economics & Management (AREA)
- General Business, Economics & Management (AREA)
- Multimedia (AREA)
- Telephonic Communication Services (AREA)
Abstract
Enter operation system using public telephone network the invention discloses a kind of WEB terminal WebRTC voice communication method client uses WebRTC technology synchronous in real time, to establish connection realization and the communication of phone with computer, change customer service, state of attending a banquet, jingle bell, monitoring and queue operation by WebRTC technology, realize that telephone communication switchs to the online voice communication service in internet, wherein, WebRTC technology includes attend a banquet a group setting, state of attending a banquet setting, queue setting and incoming call sound.By above-mentioned, WEB terminal WebRTC voice communication method of the invention, realize that telephone communication switchs to the online voice communication service in internet, customer service can be realized in one network computer with sound equipment, incoming call or exhalation interaction sense are strong, constantly Dynamic Display customer information, the main points of supplement call at any time, reasonable distribution human resources save human cost.
Description
Technical field
The present invention relates in the technical field of communication, more particularly to a kind of WEB terminal WebRTC voice communication method.
Background technique
With the continuous maturation of Internet technology, internet has become people and obtains information, exchange, amusement, battalion quotient etc.
Important Platform.Due to network universalness and its there is cheap advantage in data transmission, thus develop available
To carry out the technology of voice data transmission using network.
In the prior art, in the state that communication bandwidth is enough, communication is good, but voice is had when broadband signal is bad
Loss situation, while network communication form currently on the market is relatively simple, is mainly used to breathe out, interactive and model selection is not
It is enough abundant.
Summary of the invention
The invention mainly solves the technical problem of providing a kind of WEB terminal WebRTC voice communication method, realize that phone is logical
Letter switchs to the online voice communication service in internet, and a network computer with sound equipment can be realized customer service, incoming call or exhales
Interaction sense is strong out, constantly Dynamic Display customer information, the main points of supplement call at any time, reasonable distribution human resources, save manpower at
This.
In order to solve the above technical problems, one technical scheme adopted by the invention is that: provide a kind of WEB terminal WebRTC language
Sound communication means, client enters operation system using public telephone network and uses WebRTC technology synchronous in real time, to build with computer
The communication with phone is realized in vertical connection, changes customer service, state of attending a banquet, jingle bell, monitoring and queue operation by WebRTC technology, real
Existing telephone communication switchs to the online voice communication service in internet, wherein WebRTC technology is set including a group setting of attending a banquet, the state of attending a banquet
It sets, queue setting and incoming call sound, specifically includes the following steps:
A, it attends a banquet group setting, the classification of attending a banquet of processing identical services, group increases or delete personnel to attending a banquet at any time；
B, state of attending a banquet setting is automatically set as " hurrying ", then have incoming call if this is attended a banquet in answering or outgoing call state, according to
Special algorithm is routed to attending a banquet in " online and non-busy "；Or it is designated as " hurrying " manually；
C, queue is arranged, and setting IVR voice menu, working time and incoming call are realized by random or mean allocation algorithm
WebRTC, which is synchronized, to attend a banquet；
D, incoming call sound is reminded by CRBT, pop-up customer information, receiving/hang-up button handle incoming call business.
In a preferred embodiment of the present invention, the computer uses the network computer with sound equipment.
In a preferred embodiment of the present invention, the state of attending a banquet, which uses, is manually or automatically arranged.
In a preferred embodiment of the present invention, the operation system includes IVR, queue, attends a banquet, customer service group, soft friendship
It changes and account module.
The beneficial effects of the present invention are: WEB terminal WebRTC voice communication method of the invention, realizes that telephone communication switchs to mutually
It networks online voice communication service, customer service, incoming call or exhalation interaction sense can be realized in a network computer with sound equipment
By force, constantly Dynamic Display customer information, the main points of supplement call at any time, reasonable distribution human resources save human cost.
Detailed description of the invention
To describe the technical solutions in the embodiments of the present invention more clearly, make required in being described below to embodiment
Attached drawing is briefly described, it should be apparent that, drawings in the following description are only some embodiments of the invention, for
For those of ordinary skill in the art, without creative efforts, it can also be obtained according to these attached drawings other
Attached drawing, in which:
Fig. 1 is that attending a banquet for a preferred embodiment answers sequence chart in WEB terminal WebRTC voice communication method of the present invention；
Fig. 2 is the event handling schematic diagram in voice communication.
Specific embodiment
The technical scheme in the embodiments of the invention will be clearly and completely described below, it is clear that described implementation
Example is only a part of the embodiments of the present invention, instead of all the embodiments.Based on the embodiments of the present invention, this field is common
Technical staff's all other embodiment obtained without making creative work belongs to the model that the present invention protects
It encloses.
As shown in Figure 1, the embodiment of the present invention includes:
A kind of WEB terminal WebRTC voice communication method, client enter operation system using public telephone network and use WebRTC skill in real time
Art is synchronous, to establish connection realization and the communication of phone with computer, by WebRTC technology change customer service, state of attending a banquet,
Jingle bell, monitoring and queue operation realize that telephone communication switchs to the online voice communication service in internet, wherein WebRTC technology packet
A group setting of attending a banquet, state of attending a banquet setting, queue setting and incoming call sound are included, specifically includes the following steps:
A, it attends a banquet group setting, the classification of attending a banquet of processing identical services, group increases or delete personnel to attending a banquet at any time；
B, state of attending a banquet setting is automatically set as " hurrying ", then have incoming call if this is attended a banquet in answering or outgoing call state, according to
Special algorithm is routed to attending a banquet in " online and non-busy "；Or it is designated as " hurrying " manually；
C, queue is arranged, and setting IVR voice menu, working time and incoming call are realized by random or mean allocation algorithm
WebRTC, which is synchronized, to attend a banquet；
D, incoming call sound is reminded by CRBT, pop-up customer information, receiving/hang-up button handle incoming call business.
Among the above, the computer uses the network computer with sound equipment, and the network computer of sound equipment is had by one
Customer service can be realized.
Further, the state of attending a banquet is attended a banquet and is arranged by node, can answer and using being manually or automatically arranged
Electricity, pause shielding incoming call.In the present embodiment, the operation system includes IVR, queue, attend a banquet, customer service group, soft switch and account
Family module.
Group is attended a banquet to realize that identical services belong to one kind and answer by setting, focuses more on services client, and additions and deletions at any time are sat
Seat, reasonable distribution human resources save human cost.
It sends a telegram here effect, then Dynamic Display customer information and record can be accepted, supplement at any time if it is already present client
Currently accept information.
As shown in Fig. 2, for the event handling in voice communication, for phone routing, computer jingle bell, answer, on-hook
Event circulation etc..
In conclusion WEB terminal WebRTC voice communication method of the invention, realizes that telephone communication switchs to the online language in internet
Customer service can be realized by a network computer with sound equipment in sound communication service, and incoming call or exhalation interaction sense are strong, constantly
Dynamic Display customer information, the main points of supplement call at any time, reasonable distribution human resources save human cost.
The above description is only an embodiment of the present invention, is not intended to limit the scope of the invention, all to utilize this hair
Equivalent structure or equivalent flow shift made by bright description is applied directly or indirectly in other relevant technology necks
Domain is included within the scope of the present invention.
Claims (4)
1. a kind of WEB terminal WebRTC voice communication method, which is characterized in that client enters operation system reality using public telephone network
When it is synchronous with WebRTC technology, to establish connection realization and the communication of phone with computer, pass through WebRTC technology and change visitor
It takes, state of attending a banquet, jingle bell, monitoring and queue operation, realizes that telephone communication switchs to the online voice communication service in internet, wherein
WebRTC technology includes a group setting of attending a banquet, state of attending a banquet setting, queue setting and incoming call sound, specifically includes the following steps:
A, it attends a banquet group setting, the classification of attending a banquet of processing identical services, group increases or delete personnel to attending a banquet at any time；
B, state of attending a banquet setting is automatically set as " hurrying ", then have incoming call if this is attended a banquet in answering or outgoing call state, according to
Special algorithm is routed to attending a banquet in " online and non-busy "；Or it is designated as " hurrying " manually；
C, queue is arranged, and setting IVR voice menu, working time and incoming call are realized by random or mean allocation algorithm
WebRTC, which is synchronized, to attend a banquet；
D, incoming call sound is reminded by CRBT, pop-up customer information, receiving/hang-up button handle incoming call business.
2. WEB terminal WebRTC voice communication method according to claim 1, which is characterized in that the computer uses
Network computer with sound equipment.
3. WEB terminal WebRTC voice communication method according to claim 1, which is characterized in that the state of attending a banquet is adopted
With being manually or automatically arranged.
4. WEB terminal WebRTC voice communication method according to claim 1, which is characterized in that the operation system packet
It includes IVR, queue, attend a banquet, customer service group, soft switch and account module.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811068846.3A CN109067776A (en) | 2018-09-13 | 2018-09-13 | WEB terminal WebRTC voice communication method |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811068846.3A CN109067776A (en) | 2018-09-13 | 2018-09-13 | WEB terminal WebRTC voice communication method |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN109067776A true CN109067776A (en) | 2018-12-21 |
Family
ID=64761503
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201811068846.3A Pending CN109067776A (en) | 2018-09-13 | 2018-09-13 | WEB terminal WebRTC voice communication method |
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| CN (1) | CN109067776A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111163239A (en) * | 2019-12-11 | 2020-05-15 | 统一通信（苏州）有限公司 | Method for realizing communication in AXB mode |
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| CN104052884A (en) * | 2013-03-12 | 2014-09-17 | 阿瓦亚公司 | System and method for recording calls in a webrtc contact center |
| US20150029296A1 (en) * | 2013-07-25 | 2015-01-29 | Verizon Patent And Licensing Inc. | Multimedia-enhanced emergency call systems |
| GB2542823A (en) * | 2015-09-30 | 2017-04-05 | British Telecomm | Data communications |
| CN108259433A (en) * | 2016-12-29 | 2018-07-06 | ***通信有限公司研究院 | A kind of call queuing distribution method, system and server |
| US20180255182A1 (en) * | 2016-07-15 | 2018-09-06 | E-MetroTel Global Inc. | Web Real-Time Client Communication Over a Stimulus Based Network |
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Patent Citations (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104052884A (en) * | 2013-03-12 | 2014-09-17 | 阿瓦亚公司 | System and method for recording calls in a webrtc contact center |
| CN103414835A (en) * | 2013-07-24 | 2013-11-27 | 佳都新太科技股份有限公司 | Method for achieving call center video seating through WebRTC technology |
| US20150029296A1 (en) * | 2013-07-25 | 2015-01-29 | Verizon Patent And Licensing Inc. | Multimedia-enhanced emergency call systems |
| GB2542823A (en) * | 2015-09-30 | 2017-04-05 | British Telecomm | Data communications |
| US20180255182A1 (en) * | 2016-07-15 | 2018-09-06 | E-MetroTel Global Inc. | Web Real-Time Client Communication Over a Stimulus Based Network |
| CN108259433A (en) * | 2016-12-29 | 2018-07-06 | ***通信有限公司研究院 | A kind of call queuing distribution method, system and server |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN111163239A (en) * | 2019-12-11 | 2020-05-15 | 统一通信（苏州）有限公司 | Method for realizing communication in AXB mode |
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Application publication date: 20181221 |