CN109034402B - Information processing method, device and system - Google Patents
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Abstract
The application discloses an information processing method, device and system. The method comprises the following steps: receiving an information processing request from first equipment, and extracting a keyword corresponding to the information processing request as a first keyword; the grade of the first keyword is a first grade; determining a user matched with the first grade and the first keyword as a first user; sending the information processing request to a second device; the information processing request is used for indicating the first user to process the information processing request, and the second device carries the identity of the first user. By the adoption of the method and the device, the working efficiency of the user for solving the problems can be improved.
Description
Technical Field
The present application relates to the field of vehicle technologies, and in particular, to an information processing method, apparatus, and system.
Background
With the development of the internet, more and more users are accustomed to using the internet to solve problems encountered by themselves. For example, with the development of the ecosphere of the automobile service technician, more and more technicians solve the technical problems encountered in daily life through the internet. Generally, after a technician presents a question on a system, the system matches a domain corresponding to the question by a fuzzy matching method, and an expert corresponding to the domain answers.
However, the technical scheme causes the working efficiency of experts to be low.
Disclosure of Invention
The application provides an information processing method, device and system, which can improve the working efficiency of a user for solving a problem.
In a first aspect, an embodiment of the present application provides an information processing method, including:
receiving an information processing request from first equipment, and extracting a keyword corresponding to the information processing request as a first keyword; the grade of the first keyword is a first grade;
determining a user matched with the first grade and the first keyword as a first user;
sending the information processing request to a second device; the information processing request is used for indicating the first user to process the information processing request, and the second device carries the identity of the first user.
In the embodiment of the application, the information processing device can set the grades for different keywords, and after the first keyword is extracted, the grade of the first keyword, namely the first grade, can be obtained; thereby matching the user corresponding to the first level and the first keyword as a first user, and further sending an information processing request (i.e. a question to be solved) to the device corresponding to the first user, i.e. a second device.
By means of the method and the device for recommending the information processing requests matched with the grades of the first users, the problem that the recommendation of the first users is too simple and the working efficiency of the first users is affected can be effectively avoided, so that the working efficiency of the users is improved, and unnecessary working tasks are avoided. Or, by recommending the information processing request matched with the grade of the first user to the first user, the problem that the recommendation for the first user is too complicated can be avoided, and the workload of the first user is increased, so that the corresponding problem is recommended for the first user more accurately, and the working efficiency of the first user is improved.
In one possible implementation manner, after receiving the information processing request from the first device, the method further includes:
sending a data transfer request to the first device, and receiving data requested by the data transfer request;
after confirming that the data processing request is processed, transferring the data requested by the data transfer request to the account of the first user.
By implementing the embodiment of the application, the interest of the first user in working can be improved by paying the reward to the first user, and the situation that the questioner randomly asks questions to influence the system environment can be avoided by collecting the reward to the questioner.
In one possible implementation, after confirming that processing completes the information processing request, the method further includes:
receiving evaluation information for evaluating accuracy of a processing result of the information processing request;
updating the grade of the first keyword according to the evaluation information and the number of the first users; wherein the higher the accuracy of the processing result of the information processing request, the higher the rank of the first keyword; the smaller the number of the first users, the higher the ranking of the first keyword.
In the embodiment of the application, after the first user answers the question, the questioner or other users can update the grade of the first keyword in time by evaluating the question, so that the grade of the keyword is further improved, and the accuracy of the grade of the keyword is improved.
In one possible implementation, before determining the user matching the first ranking and the first keyword as the first user, the method further includes:
receiving reference information from the second device, wherein the reference information is used for indicating the capacity of the first user for processing the information processing request;
and setting the initial level of the first user according to the reference information.
In one possible implementation, the reference information includes at least one of qualification information of the first user, proficiency field information of the first user, and work experience information of the first user.
In a second aspect, an embodiment of the present application provides an information processing apparatus, including:
a receiving unit configured to receive an information processing request from a first device;
an extraction unit configured to extract a keyword corresponding to the information processing request as a first keyword; the grade of the first keyword is a first grade;
a determining unit configured to determine a user matching the first ranking and the first keyword as a first user;
a transmission unit configured to transmit the information processing request to a second device; the information processing request is used for indicating the first user to process the information processing request, and the second device carries the identity of the first user.
In a possible implementation manner, the sending unit is further configured to send a data transfer request to the first device;
the receiving unit is further configured to receive data requested by the data transfer request;
the device further comprises:
and the transfer unit is used for transferring the data requested by the data transfer request to the account of the first user after confirming that the information processing request is processed.
In a possible implementation manner, the receiving unit is further configured to receive evaluation information, where the evaluation information is used to evaluate accuracy of a processing result of the information processing request;
the device further comprises:
the updating unit is used for updating the grade of the first keyword according to the evaluation information and the number of the first users; wherein the higher the accuracy of the processing result of the information processing request, the higher the rank of the first keyword; the smaller the number of the first users, the higher the ranking of the first keyword.
In a possible implementation manner, the receiving unit is further configured to receive reference information from the second device, where the reference information is used to indicate a capability size of the first user for processing the information processing request;
the device further comprises:
and the setting unit is used for setting the initial level of the first user according to the reference information.
In one possible implementation, the reference information includes at least one of qualification information of the first user, proficiency field information of the first user, and work experience information of the first user.
In a third aspect, an embodiment of the present application further provides an information processing apparatus, including: a processor, a memory, and a transceiver; the processor is interconnected with the memory and the transceiver through lines, and program instructions are stored in the memory; the program instructions, when executed by the processor, cause the processor to perform the respective functions of the method according to the first aspect.
In a fourth aspect, embodiments of the present application provide a computer-readable storage medium having stored therein instructions, which, when executed on a computer, cause the computer to perform the method of the first aspect.
In a fifth aspect, embodiments of the present application provide a computer program product comprising instructions which, when run on a computer, cause the computer to perform the method of the first aspect.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments or the background art of the present application, the drawings required to be used in the embodiments or the background art of the present application will be described below.
FIG. 1 is a block diagram of an information handling system according to an embodiment of the present disclosure;
fig. 2 is a schematic structural diagram of a server provided in an embodiment of the present application;
fig. 3 is a schematic flowchart of an information processing method provided in an embodiment of the present application;
fig. 4 is a schematic diagram of a specific scenario of an information processing method according to an embodiment of the present application;
fig. 5 is a schematic structural diagram of an information processing apparatus according to an embodiment of the present application;
fig. 6 is a schematic structural diagram of another information processing apparatus according to an embodiment of the present application.
Detailed Description
The terms "first," "second," and the like in the description and claims of the present application and in the above-described drawings are used for distinguishing between different objects and not for describing a particular order. Furthermore, the terms "include" and "have," as well as any variations thereof, are intended to cover non-exclusive inclusions. For example, a process, method, system, article, or apparatus that comprises a list of steps or elements is not limited to only those steps or elements listed, but may alternatively include other steps or elements not listed, or inherent to such process, method, or apparatus.
Embodiments of the present application will be described below with reference to the accompanying drawings.
Fig. 1 is a schematic architecture diagram of an information processing system according to an embodiment of the present application, and as shown in fig. 1, the information processing system includes: a first device 100, a second device 200, and a server 300; wherein, the server 300 can be respectively connected with the first device 100 and the second device 200 in a communication way.
In a specific implementation, the questioner may log in to an information processing system through the first device 100, so as to present a question to be answered, wherein the information processing system is a system for communicating a question between a technician and an expert, which is provided in the embodiment of the present application. The answerer can log in the information processing system through the second device 200 to thereby solve the question posed by the questioner. It is understood that the answerer described in the embodiments of the present application may be understood as the first user, and the questioner may be understood as the second user.
Specifically, a first device receives a first login request, wherein the first login request is used for requesting to login the information processing system, and the first login request carries an identity of a second user; and the first equipment verifies whether the identity of the second user passes through, if so, the first equipment passes through the first login request, and if not, the first equipment rejects the first login request. That is, when a second user logs in an information processing system, if the authentication of the second user passes (i.e., the identity of the second user meets the requirement), the second user may log in the information processing system, and if the authentication of the second user fails, it indicates that the second user cannot log in the information processing system.
Similarly, the second device receives a second login request, the second login request is used for requesting to login the information processing system, and the second login request carries the identity of the first user; and the second device verifies whether the identity of the first user passes or not, and the like. It is understood that the specific implementation manner of the first user logging in the information processing system can refer to the above description, and is not described herein again.
After the second user logs in the information processing system, the second user can ask a problem, so that the first device can receive the information processing request and send the information processing request to the server, and the server can solve the problem asked by the second user according to the information processing method provided by the embodiment of the application.
As shown in fig. 2, fig. 2 is a schematic structural diagram of a server according to an embodiment of the present application. The server includes a processor, a memory, a wired or wireless network interface, and an input-output interface. The processor is mainly used for processing communication protocols and communication data, controlling the server, executing software programs, processing data of the software programs and the like. For example, the processor may be configured to enable the server to perform the methods described in fig. 3 and 4. The memory is used primarily for storing software programs and data. The wired or wireless network interface is mainly used for receiving or transmitting signals. The input/output interface, such as a touch screen, a display screen, a keyboard, etc., is mainly used for receiving data input by a user and outputting data to the user. It should be noted that some kinds of servers may not have input/output devices.
When the server is started, the processor can read the software program in the memory, interpret and execute the software program, and process the data of the software program. When data needs to be sent through the wired or wireless network interface, the processor processes the data to be sent and sends the data to be sent to the outside through the wired or wireless network interface.
For ease of illustration, only one memory and processor are shown in FIG. 2. In an actual server product, there may be one or more processors and one or more memories. The memory may also be referred to as a storage medium or a storage device, etc. The memory may be provided independently of the processor, or may be integrated with the processor, which is not limited in this embodiment.
As an alternative implementation, the processor may be a CPU, which is mainly used to control the whole server, execute a software program, and process data of the software program. Alternatively, the processor may be a Network Processor (NP) or a combination of a CPU and an NP. The processor may further include a hardware chip. The hardware chip may be an application-specific integrated circuit (ASIC), a Programmable Logic Device (PLD), or a combination thereof. The PLD may be a Complex Programmable Logic Device (CPLD), a field-programmable gate array (FPGA), a General Array Logic (GAL), or any combination thereof. The memory may include volatile memory (volatile memory), such as random-access memory (RAM); the memory may also include a non-volatile memory (non-volatile memory), such as a flash memory (flash memory), a Hard Disk Drive (HDD) or a solid-state drive (SSD); the memory may also comprise a combination of memories of the kind described above.
It will be understood that where the processor includes an NP and a CPU, the NP and CPU may be separate processors interconnected by bus or the like. It will be appreciated that the server may also include a plurality of central processors to enhance its processing power, and that the various components of the server may be connected by various buses. The service may also include a plurality of NPs, etc., and the embodiments of the present application are not limited. The central processing unit may also be expressed as a central processing circuit or a central processing chip.
In the embodiment of the present application, a wired or wireless network interface having a transceiving function may be regarded as a receiving unit and a transmitting unit of a server (which may also be collectively referred to as a transceiving unit 301), and a processor having a processing function may be regarded as a processing unit 302 of the server. As shown in fig. 2, the server includes a transceiving unit 301 and a processing unit 302. A transceiver unit may also be referred to as a transceiver, a transceiving device, etc. A processing unit may also be referred to as a processor, a processing board, a processing module, a processing device, or the like.
The transceiving unit 301 may be configured to receive an information processing request from a first device; a processing unit 302 operable to extract a keyword corresponding to the information processing request as a first keyword; determining users matched with the first grade and the first keyword as first users; wherein, the grade of the first keyword is a first grade; the transceiving unit 301 is further configured to send the information processing request to the second device; the information processing request is used for indicating the first user to process the information processing request, and the second device carries the identity of the first user.
Optionally, the transceiver 301 further sends a data transfer request to the first device, and receives data requested by the data transfer request; the processing unit 302 is further configured to transfer the data requested by the data transfer request to the account of the first user after confirming that the processing is completed on the data processing request.
Optionally, the transceiver unit 301 is further configured to receive evaluation information, where the evaluation information is used to evaluate accuracy of a processing result of the information processing request; a processing unit 302, configured to update the rank of the first keyword according to the evaluation information and the number of the first users; wherein, the higher the accuracy of the processing result of the information processing request is, the higher the grade of the first keyword is; the smaller the number of the first users, the higher the rank of the first keyword.
Optionally, the transceiver 301 is further configured to receive reference information from the second device, where the reference information is used to indicate a capability of the first user to process the information processing request; the processing unit 302 is further configured to set an initial level of the first user according to the reference information.
It is appreciated that in some implementations, the initial level of the first user may also be set according to the reference information via the input-output interface, such as a user-autonomous setting.
It is to be understood that the server shown in fig. 2 is only one example of an information processing apparatus, and the server shown in fig. 2 should not be construed as limiting the embodiments of the present application.
Fig. 3 is a flowchart illustrating an information processing method according to an embodiment of the present application, where the information processing method is applicable to the system shown in fig. 1 and the server shown in fig. 2. As shown in fig. 3, the information processing method includes:
s301, receiving an information processing request from a first device;
the information processing request can be understood as a question posed by the second user, and in particular, can be a question relating to automobile repair. The embodiment of the present application is not limited as to what the specific problem described in the information processing request is.
S302, extracting a keyword corresponding to the information processing request as a first keyword; wherein, the grade of the first keyword is a first grade;
in the embodiment of the application, when the information processing device receives the information processing request, the information processing device can perform word segmentation processing and semantic understanding on the information processing request so as to obtain the first keyword. For example, if the information processing request is "my car is X5 series of bmw in 2017, and there is no fire, the information processing apparatus can obtain" 2017/bmw/X5/no fire "by performing word segmentation processing on the information processing request, and further obtain" 2017/bmw X5/start fault ". It can be understood that the embodiment of the present application is not limited to the specific implementation manner of the word segmentation processing and the semantic understanding, for example, at least one of forward maximum matching, reverse maximum matching and least word number segmentation matching may be used, or a full segmentation and language model optimal path may be used, or other processing methods may be used.
In this embodiment of the application, when the first device receives an information processing request from a second user, the first device may further display an information processing type, for example, different information processing types may be distinguished according to different elements of the automobile, for example, different information processing types may be distinguished according to a production year of the automobile, for example, different information processing types may be distinguished according to a brand series of the automobile, and the like, which is not limited in this embodiment of the application. By further distinguishing the information processing type, the second user can ask questions according to the own needs. And the first device sends the information processing request carrying the information processing type to the information processing device, so that the information processing device can directly process the information processing request according to different types of the information processing request when receiving the information processing request, such as word segmentation processing, semantic understanding and the like directly according to the type of the information processing request. Not only the efficiency of asking questions by the second user can be improved, but also the workload of the information processing apparatus can be reduced.
In the embodiment of the present application, an initial level may be set in advance for a keyword (e.g., a first keyword) related to automobile repair, it is understood that the initial level of the keyword may be set by a professional in the automobile field, and a low level may also be set according to a predefined rule, such as a common keyword, and an unusual keyword is set as a high level, and the embodiment of the present application is not limited thereto. The initial level is specifically set to what number of levels, and the embodiment of the present application is not limited, and for example, 10 levels may be set, and at least two levels such as 5 levels may also be set.
The embodiment of the present application further provides a method for setting an initial level for a first user, which is as follows:
before determining the user matching the first ranking and the first keyword as the first user, the method further comprises:
receiving reference information from the second device, wherein the reference information is used for indicating the capacity of the first user for processing the information processing request;
and setting the initial level of the first user according to the reference information.
Specifically, the reference information includes at least one of qualification information of the first user, proficiency field information of the first user, and work experience information of the first user.
The reference information can be used for representing the capacity of the first user for processing the information processing request, the reference information is related to the setting of the initial level of the first user, and if the capacity of the first user for processing the information processing request is determined to be higher according to the reference information, the initial level is higher; and if the first user is determined to have a lower capability of processing the information processing request according to the reference information, the initial level is lower. It can be understood that, in the embodiment of the present application, there is no limitation on how many levels are specifically set for the initial level of the first user.
In this embodiment, the qualification certification information may include qualification certification examination certification information of the vehicle repairer, and the work experience information may be work age information of the first user in the aspect of vehicle repair. The more the work experience of the first user is, the higher the initial level of the first user is; the higher the qualification certification information of the first user is, the higher the initial level of the first user is; the embodiments of the present application are not limited with respect to the relationship between the excellence area and the initial rank. Such as the initial rating may be set according to the brand of car that the first user is good at, or the initial rating may be set according to the field of cars that the first user is good at repairing, etc. If the area where the first user excels in repair is more prevalent, the first user has a lower initial ranking than other users are less prevalent areas where the repair is good.
It is understood that the first user's rating may also be updated based on changes in work experience or areas of excellence or certification.
S303, determining the users matched with the first grade and the first keyword as first users;
in the embodiment of the application, the information processing device can match the user according to the keywords and the two dimensions of the grade, so that the accuracy of the pushing problem is improved. It is understood that the number of the first users determined by the information processing apparatus may be one or at least two. As a possible implementation manner, the information processing apparatus may perform filtering according to the first rank and the first keyword to obtain a user list, where a user in the user list is a first user. Therefore, the information processing request can be pushed to the corresponding equipment such as the second equipment according to the user list.
S304, sending the information processing request to a second device; the information processing request is used for indicating the first user to process the information processing request, and the second device carries the identity of the first user.
In the embodiment of the present application, the information processing apparatus sends the information processing request to the second device, which may also be understood as an information processing apparatus pushing the information processing request to the second device. The information processing apparatus sends the information processing request to the second device, and specifically, when it is confirmed that the first user logs in the information processing system, the information processing apparatus pushes the information processing request to the second device.
In the embodiment of the present application, after the initial level is set for the keyword, the initial level may need to be dynamically updated in real time, so that the embodiment of the present application further provides a method for updating the initial level of the keyword, as shown below:
after confirming that the processing completes the information processing request, the method further comprises:
receiving evaluation information for evaluating accuracy of a processing result of the information processing request;
updating the grade of the first keyword according to the evaluation information and the number of the first users; wherein, the higher the accuracy of the processing result of the information processing request is, the higher the grade of the first keyword is; the smaller the number of the first users, the higher the rank of the first keyword.
In the embodiment of the application, if the accuracy of the first user answer evaluated by the evaluation information is high, it is indicated that the first keyword is not particularly common, the first user can answer accurately, and the first keyword is also answered by a user with a lower rank than the first user, so that the rank of the first keyword can be reduced. Similarly, if the number of first users who reply to the information processing request is large, indicating that the information processing request is relatively common, the level of the first keyword may be lowered. It is understood that the above-mentioned evaluation information may be evaluation information from the first device, and may also be evaluation information from other devices, such as other people, for the processing result of the information processing request at the time of browsing.
It is understood that the information processing apparatus may update the level of the first keyword according to a certain time period, update the first keyword according to the number of times the first user answers, or the number of times the first keyword is extracted, and the like, and the embodiment of the present application is not limited to when to update.
In a specific implementation, when a user asks a question and answers the question in a large environment, if there is no constraint, the environment is likely to be damaged, so that a seventy-eight question and the like in the environment are caused. Therefore, the embodiment of the present application further provides a method for restricting users and improving management efficiency, which is as follows:
after receiving the information processing request from the first device, the method further includes:
sending a data transfer request to the first device, and receiving data requested by the data transfer request;
and after the data processing request is confirmed to be processed, transferring the data requested by the data transfer request to the account of the first user.
The data requested by the data transfer request may be in the form of monetary payment, virtual currency, or other forms of reward or penalty data, such as empirical values, etc.
By means of the method and the device for recommending the information processing requests matched with the grades of the first users, the problem that the recommendation of the first users is too simple and the working efficiency of the first users is affected can be effectively avoided, so that the working efficiency of the users is improved, and unnecessary working tasks are avoided. Or, by recommending the information processing request matched with the grade of the first user to the first user, the problem that the recommendation for the first user is too complicated can be avoided, and the workload of the first user is increased, so that the corresponding problem is recommended for the first user more accurately, and the working efficiency of the first user is improved.
Fig. 4 is a schematic diagram of a specific scenario of an information processing method provided in an embodiment of the present application, and as shown in fig. 4, the information processing method may include:
s401, establishing a professional automobile repair dictionary, and storing the professional automobile repair dictionary into a system database.
Specifically, the automobile repair related professional words are filed in categories, and an initial grade is set for a single word. If a rank coefficient may be set for a single word, a higher rank coefficient indicates a higher rank. After the setup, the vapour repair professional dictionary can be stored in a system database.
S402, receiving reference information from an expert user, setting an initial level for the expert user, namely receiving reference information from second equipment, and setting the initial level of a first user according to the reference information.
After the expert user logs in the information processing system, corresponding qualification certification, the field of the qualified brand vehicle type and the like are uploaded. After the information processing system passes the audit, expert grades are formulated for experts.
S403, receives a question from the user of the ordinary technician, that is, receives an information processing request from the first device.
After logging in the information processing system and passing authentication, the ordinary technician user inputs question description or keywords, selects question classification and submits the question classification to the server. And after receiving the question, the server performs semantic understanding and word segmentation processing on the question. And obtaining a keyword (namely a first keyword) of the question in the steam repair professional dictionary, and determining the question grade (namely the first grade) according to the keyword.
Wherein, upon receiving the question of the ordinary technician user, the server may also output a prompt message to the ordinary technician user (i.e., the first device) for prompting the ordinary technician user to pay the remuneration to the system platform.
S404, searching an expert list corresponding to the problem grade and the keyword, pushing the expert list to users in the expert list, namely determining the users matched with the first keyword and the first grade as first users, and sending an information processing request to the second equipment.
When the expert user browses the problem list, the server automatically screens the problem list corresponding to the expert level according to the expert user level and the qualified brand vehicle type, and pushes the problem list to the expert user; when the expert user answers, the server automatically distributes the reward to the expert user, subject to confirmation and approval by the ordinary technician user.
S405, correcting the problem level.
And analyzing by the server, and correcting the problem grade coefficient by combining the times of expert reply and the accuracy of user feedback when the question and the reply reach a certain grade. If the returned expert exceeds the reference proportion for a certain high-level question, the grade of the question can be lowered, and if the question is a medium-level question, the server can set the grade which is the same as the question and is provided by the ordinary technician user as a medium grade, and the medium-level question is pushed to the expert corresponding to the medium-level question to be answered. It is understood that the reference ratio may be automatically set by the server, may be set by the user, and the like.
By implementing the embodiment of the application, the corresponding grade problems can be intelligently recommended to the expert users for answering, so that the time of the expert users is saved, and convenience is provided for common technician users.
The method of the embodiments of the present application is set forth above in detail and the apparatus of the embodiments of the present application is provided below.
Fig. 5 is a schematic structural diagram of an information processing apparatus according to an embodiment of the present application, where the information processing apparatus may include:
a receiving unit 501 configured to receive an information processing request from a first device;
an extracting unit 502 configured to extract a keyword corresponding to the information processing request as a first keyword; wherein, the grade of the first keyword is a first grade;
a determining unit 503, configured to determine, as a first user, a user that matches the first ranking and the first keyword;
a sending unit 504, configured to send the information processing request to a second device; the information processing request is used for indicating the first user to process the information processing request, and the second device carries the identity of the first user.
By means of the method and the device for recommending the information processing requests matched with the grades of the first users, the problem that the recommendation of the first users is too simple and the working efficiency of the first users is affected can be effectively avoided, so that the working efficiency of the users is improved, and unnecessary working tasks are avoided. Or, by recommending the information processing request matched with the grade of the first user to the first user, the problem that the recommendation for the first user is too complicated can be avoided, and the workload of the first user is increased, so that the corresponding problem is recommended for the first user more accurately, and the working efficiency of the first user is improved.
In a possible implementation manner, the sending unit 504 is further configured to send a data transfer request to the first device;
the receiving unit 501 is further configured to receive data requested by the data transfer request;
as shown in fig. 6, the above apparatus further includes:
a transferring unit 505, configured to transfer the data requested by the data transfer request to the account of the first user after confirming that the processing is completed.
In a possible implementation manner, the receiving unit 501 is further configured to receive evaluation information, where the evaluation information is used to evaluate accuracy of a processing result of the information processing request;
as shown in fig. 6, the above apparatus further includes:
an updating unit 506, configured to update the rank of the first keyword according to the evaluation information and the number of the first users; wherein, the higher the accuracy of the processing result of the information processing request is, the higher the grade of the first keyword is; the smaller the number of the first users, the higher the rank of the first keyword.
In a possible implementation manner, the receiving unit 501 is further configured to receive reference information from the second device, where the reference information is used to indicate a capability of the first user to process the information processing request;
as shown in fig. 6, the above apparatus further includes:
a setting unit 507, configured to set an initial level of the first user according to the reference information.
Specifically, the reference information includes at least one of qualification information of the first user, proficiency field information of the first user, and work experience information of the first user.
It should be noted that the implementation of each unit may also correspond to the corresponding description of the method embodiments shown in fig. 3 and 4.
It is understood that the server provided by the embodiment of the present application can be used for executing the specific implementation manner of the information processing device. The processing unit 302 described in fig. 2 can be used to execute the specific implementation manners described in the extracting unit 502, the determining unit 503, the transferring unit 505, and the updating unit 506. The transceiving unit 301 depicted in fig. 2 may be used to implement the specific implementation depicted in the receiving unit 501 and the transmitting unit 504.
One of ordinary skill in the art will appreciate that all or part of the processes in the methods of the above embodiments may be implemented by hardware related to instructions of a computer program, which may be stored in a computer-readable storage medium, and when executed, may include the processes of the above method embodiments. And the aforementioned storage medium includes: various media capable of storing program codes, such as ROM or RAM, magnetic or optical disks, etc.
Claims (7)
1. An information processing method characterized by comprising:
receiving reference information from a second device, the reference information being used for indicating the capacity of the first user for processing the information processing request; setting an initial grade of the first user according to the reference information; the reference information is related to the setting of an initial level of a first user, and if the first user is determined to have higher capability of processing the information processing request according to the reference information, the initial level is higher; if the first user is determined to have lower capability of processing the information processing request according to the reference information, the initial level is lower;
receiving an information processing request from first equipment, and extracting a keyword corresponding to the information processing request as a first keyword; the grade of the first keyword is a first grade; the first keywords are keywords related to automobile repair, and the grade of common keywords is lower than that of uncommon keywords; the information processing request is a problem related to automobile repair; the information processing request carries information processing types, the information processing types are distinguished according to different elements of an automobile, or are distinguished according to the production year of the automobile, or are distinguished according to the brand series of the automobile, and the information processing types are used for word segmentation processing and semantic understanding;
determining a user matched with the first grade and the first keyword as a first user;
sending the information processing request to a second device; the information processing request is used for indicating the first user to process the information processing request, and the second device carries the identity of the first user;
receiving evaluation information for evaluating accuracy of a processing result of the information processing request;
updating the grade of the first keyword according to the evaluation information and the number of the first users; if the accuracy of the first user answer for evaluating the evaluation information is high, reducing the grade of the first keyword; the smaller the number of the first users, the higher the ranking of the first keyword.
2. The method of claim 1, wherein after receiving the information processing request from the first device, the method further comprises:
sending a data transfer request to the first device, and receiving data requested by the data transfer request;
after confirming that the data processing request is processed, transferring the data requested by the data transfer request to the account of the first user.
3. The method of claim 1, wherein the reference information includes at least one of qualification information of the first user, proficiency field information of the first user, and work experience information of the first user.
4. An information processing apparatus characterized by comprising:
a receiving unit configured to receive reference information from the second device, the reference information indicating a capability size of the first user to process the information processing request;
a setting unit configured to set an initial level of the first user according to the reference information; the reference information is related to the setting of an initial level of a first user, and if the first user is determined to have higher capability of processing the information processing request according to the reference information, the initial level is higher; if the first user is determined to have lower capability of processing the information processing request according to the reference information, the initial level is lower;
a receiving unit configured to receive an information processing request from a first device;
an extraction unit configured to extract a keyword corresponding to the information processing request as a first keyword; the grade of the first keyword is a first grade; the first keywords are keywords related to automobile repair, and the grade of common keywords is lower than that of uncommon keywords; the information processing request is a problem related to automobile repair; the information processing request carries information processing types, the information processing types are distinguished according to different elements of an automobile, or are distinguished according to the production year of the automobile, or are distinguished according to the brand series of the automobile, and the information processing types are used for word segmentation processing and semantic understanding;
a determining unit configured to determine a user matching the first ranking and the first keyword as a first user;
a transmission unit configured to transmit the information processing request to a second device; the information processing request is used for indicating the first user to process the information processing request, and the second device carries the identity of the first user;
the receiving unit is further configured to receive evaluation information, where the evaluation information is used to evaluate accuracy of a processing result of the information processing request;
the updating unit is used for updating the grade of the first keyword according to the evaluation information and the number of the first users; if the accuracy of the first user answer for evaluating the evaluation information is high, reducing the grade of the first keyword; the smaller the number of the first users, the higher the ranking of the first keyword.
5. The apparatus of claim 4,
the sending unit is further configured to send a data transfer request to the first device;
the receiving unit is further configured to receive data requested by the data transfer request;
the device further comprises:
and the transfer unit is used for transferring the data requested by the data transfer request to the account of the first user after confirming that the information processing request is processed.
6. The apparatus of claim 4, wherein the reference information comprises at least one of qualification information of the first user, proficiency field information of the first user, and work experience information of the first user.
7. An information processing apparatus characterized by comprising: a processor, a memory, and a transceiver; the processor is interconnected with the memory and the transceiver through lines, and program instructions are stored in the memory; the program instructions, when executed by the processor, cause the processor to perform the method of any of claims 1 to 3; and the transceiver is configured to perform the method of any of claims 1 to 3.
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| CN111538826B (en) * | 2020-07-13 | 2021-01-29 | 智者四海（北京）技术有限公司 | Routing invitation method and device based on problems |
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