CN109005276A - Intelligent dialogue robot, dialog control method, computer equipment and storage medium - Google Patents
Intelligent dialogue robot, dialog control method, computer equipment and storage medium Download PDFInfo
- Publication number
- CN109005276A CN109005276A CN201811108950.0A CN201811108950A CN109005276A CN 109005276 A CN109005276 A CN 109005276A CN 201811108950 A CN201811108950 A CN 201811108950A CN 109005276 A CN109005276 A CN 109005276A
- Authority
- CN
- China
- Prior art keywords
- dialogue robot
- intelligent dialogue
- intelligent
- voice messaging
- noise reduction
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 238000000034 method Methods 0.000 title claims abstract description 40
- 238000003860 storage Methods 0.000 title claims abstract description 12
- 230000004044 response Effects 0.000 claims abstract description 63
- 230000006854 communication Effects 0.000 claims abstract description 53
- 238000004891 communication Methods 0.000 claims abstract description 27
- 230000009467 reduction Effects 0.000 claims abstract description 23
- 238000011946 reduction process Methods 0.000 claims abstract description 19
- 238000012545 processing Methods 0.000 claims description 44
- 238000004590 computer program Methods 0.000 claims description 18
- 238000006243 chemical reaction Methods 0.000 claims description 3
- 238000012546 transfer Methods 0.000 claims description 2
- 238000010586 diagram Methods 0.000 description 5
- 230000008569 process Effects 0.000 description 4
- 239000000284 extract Substances 0.000 description 3
- 238000009223 counseling Methods 0.000 description 2
- 238000005516 engineering process Methods 0.000 description 2
- 230000007246 mechanism Effects 0.000 description 2
- 238000013473 artificial intelligence Methods 0.000 description 1
- 230000009286 beneficial effect Effects 0.000 description 1
- 230000005540 biological transmission Effects 0.000 description 1
- 230000008859 change Effects 0.000 description 1
- 238000013527 convolutional neural network Methods 0.000 description 1
- 238000000151 deposition Methods 0.000 description 1
- 230000000694 effects Effects 0.000 description 1
- 230000005611 electricity Effects 0.000 description 1
- 230000002708 enhancing effect Effects 0.000 description 1
- 239000004744 fabric Substances 0.000 description 1
- 230000006872 improvement Effects 0.000 description 1
- 239000004973 liquid crystal related substance Substances 0.000 description 1
- 238000004519 manufacturing process Methods 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 230000036651 mood Effects 0.000 description 1
- 230000002787 reinforcement Effects 0.000 description 1
- 238000012216 screening Methods 0.000 description 1
- 238000000926 separation method Methods 0.000 description 1
- 230000006641 stabilisation Effects 0.000 description 1
- 238000011105 stabilization Methods 0.000 description 1
- 230000003068 static effect Effects 0.000 description 1
- 230000001360 synchronised effect Effects 0.000 description 1
- 230000009466 transformation Effects 0.000 description 1
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/26—Devices for calling a subscriber
- H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
- H04M1/274—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc
- H04M1/2745—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips
- H04M1/2749—Automatic dialling or redialling systems, e.g. on off-hook or redial on busy
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/26—Speech to text systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/64—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations
- H04M1/642—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations storing speech in digital form
Abstract
The invention discloses Intelligent dialogue robot, dialog control method, computer equipment and storage mediums, method includes: the destination number in Intelligent dialogue robot acquisition local data base or network data, and the destination number is dialled and conversed automatically by preset communication module；The voice messaging in communication process is obtained, and noise reduction process is carried out to the voice messaging using preset Intelligent noise reduction processor；Preset voice messaging of the speech recognition module identification through noise reduction process is called, response is carried out according to the semanteme identified automatically.Hardware platform is based primarily upon in the present invention, to realize auto dialing, connection and speech recognition, compared with traditional pure software control, the present invention can quickly and accurately carry out semantics recognition, and quickly carry out automatic-answering back device, and it is easy to use, it improves work efficiency.
Description
Technical field
The present invention relates to field of artificial intelligence, and in particular to a kind of Intelligent dialogue robot, dialog control method, meter
Calculate machine equipment and storage medium.
Background technique
With the popularity of the internet with the cost control of all trades and professions, sales contest is growing more intense, as business event increases
More, intelligent AI's is universal, and Intelligent dialogue robot can play more and more important in the electricity pin of finance, real estate and various industries
Effect, Intelligent dialogue robot can accomplish efficient, intelligence, low cost, it is untiring, without mood, never leave office.
Existing Intelligent dialogue robot is substantially based on server background, no particular hardware, is purchase mobile network
Guan Hou, the identification of webpage version and manipulation realized on windows computer, uniformly dials target phone using mobile gateway.Due to
All clients are used in the unified gateway of server end, more card working signal serious interferences, and network is easy to appear delay.
Also, due to there is no a hardware device, such as without noise reduction module and speech recognition module, causes speech recognition difficulty high, know
Fan Ying not be slow, the problems such as recognition accuracy is low.
Therefore, the existing technology needs to be improved and developed.
Summary of the invention
The technical problem to be solved in the present invention is that in view of the above drawbacks of the prior art, providing a kind of Intelligent dialogue machine
Device people, dialog control method, computer equipment and storage medium, it is intended to solve Intelligent dialogue robot architecture in the prior art
Complexity, and the support due to not having noise reduction module and speech recognition module are easy to appear speech recognition difficulty height, identification reaction
Slowly, the problems such as recognition accuracy is low.
The technical proposal for solving the technical problem of the invention is as follows:
A kind of dialog control method of Intelligent dialogue robot, wherein the described method includes:
Intelligent dialogue robot obtains the destination number in local data base or network data, and passes through preset communication module
Automatically the destination number is dialled and is conversed；
The voice messaging in communication process is obtained, and noise reduction is carried out to the voice messaging using preset Intelligent noise reduction processor
Processing；
Preset voice messaging of the speech recognition module identification through noise reduction process is called, is answered automatically according to the semanteme identified
It answers.
The dialog control method of the Intelligent dialogue robot, wherein the method also includes:
Intelligent dialogue robot saves the response message of automatic-answering back device into preset memory, using the response message as
The sample data of intelligence learning, and intelligence learning is carried out, to filter out target customer；
Intelligent dialogue robot, will be on the voice messaging and response message in communication process also by preset network communication module
Cloud is reached to be backed up.
The dialog control method of the Intelligent dialogue robot, wherein the method also includes:
The Intelligent dialogue robot is also attached with preset mobile terminal, by APP preset in mobile terminal come pair
The Intelligent dialogue robot is remotely controlled, and checks the message registration of the Intelligent dialogue robot in mobile terminal；
The message registration includes the voice messaging and response message obtained in communication process.
The dialog control method of the Intelligent dialogue robot, wherein the semanteme that the basis identifies is automatic to carry out
Response specifically includes:
The semanteme that the Intelligent dialogue robot will determine is matched with the response template prestored, matches and answer accordingly
Scheme is answered, and response scheme is converted into text or voice document and is transmitted in client terminal by communication module.
A kind of Intelligent dialogue robot, wherein the Intelligent dialogue robot includes: central processing unit；
The communication module being connect with the central processing unit；
With the central processing unit, and the Intelligent noise reduction for carrying out noise reduction process to the voice messaging that obtains from communication process
Processor；
The analog and digital signal conversion module being all connected with the communication module and Intelligent noise reduction processor；
It is connect with the central processing unit, and the memory for being stored to the voice messaging through noise reduction process；
It is connect with the central processing unit, and the speech recognition module of the voice messaging for identification；
The central processing unit is also used to carry out response automatically, and response message is led to by described according to the semanteme identified
Believe in client terminal corresponding to module transfer to the destination number；
The memory is also used to store the response message, and using response message as the central processing unit intelligence
The sample data of study.
The Intelligent dialogue robot, wherein the Intelligent dialogue robot further include: connect with the central processing unit
The network communication module connect, the network communication module are backed up for message registration to be uploaded to cloud, the call note
Record includes: the voice messaging and response message obtained in communication process；
The Intelligent dialogue robot is also connect with preset mobile terminal, and the mobile terminal is for remotely controlling the intelligence
Talk with robot, and checks the message registration of the Intelligent dialogue robot in mobile terminal.
The Intelligent dialogue robot, wherein the Intelligent dialogue robot further include: connect with the central controller
The display screen connect, the display screen are used to show the destination number, current talking that the Intelligent dialogue robot currently dialed
State, the duration of call, call-information store path and various relevant informations.
The Intelligent dialogue robot, wherein the Intelligent dialogue robot further include: connect with the central processing unit
The power module connect, the power module is used to provide power supply for entire smart phone machine people, to guarantee each hardware module
Between work.
A kind of computer equipment, including memory and processor, the memory are stored with computer program, wherein institute
State the step of realizing any of the above-described the method when processor executes the computer program.
A kind of storage medium, is stored thereon with computer program, wherein real when the computer program is executed by processor
The step of existing method described in any of the above embodiments.
Beneficial effects of the present invention: it is based primarily upon hardware platform in the present invention, to realize auto dialing, connection and voice
Identification, compared with traditional pure software control, the present invention can quickly and accurately carry out semantics recognition, and quickly carry out automatic
Response, it is easy to use, it improves work efficiency.
Detailed description of the invention
Fig. 1 is the flow chart of the preferred embodiment of the dialog control method of Intelligent dialogue robot of the invention.
Flow chart when Fig. 2 is the practical application of the dialog control method of Intelligent dialogue robot of the invention.
Fig. 3 is the functional schematic block diagram of Intelligent dialogue robot of the invention.
Fig. 4 is the functional block diagram of a preferred embodiment of computer equipment of the invention.
Specific embodiment
To make the objectives, technical solutions, and advantages of the present invention clearer and more explicit, right as follows in conjunction with drawings and embodiments
The present invention is further described.It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, and do not have to
It is of the invention in limiting.
With reference to the accompanying drawing, by the description of the embodiment, the content of the present invention will be further explained.
Embodiment one
In the present embodiment, a kind of dialog control method of Intelligent dialogue robot is provided, the intelligence provided in the present embodiment is right
The dialog control method for talking about robot, can be applied in terminal.Wherein, terminal can be, but not limited to be various individual calculus
Machine, laptop, mobile phone, tablet computer, vehicle-mounted computer and portable wearable device.Terminal of the invention is using at multicore
Manage device.Wherein, the processor of terminal can be central processing unit (Central Processing Unit, CPU), graphics process
In device (Graphics Processing Unit, GPU), video processing unit (Video Processing Unit, VPU) etc.
At least one.
Specific as shown in fig. 1, the dialog control method of the Intelligent dialogue robot specifically includes:
Step S100, Intelligent dialogue robot obtains the destination number in local data base or network data, and by default
Communication module the destination number is dialled and is conversed automatically.
When it is implemented, the local data base or network data base in Intelligent dialogue robot in advance in the present embodiment
In prestore multiple numbers, Intelligent dialogue robot can inquire the local data base or network data base automatically, and therefrom
It chooses destination number and auto dialing and call is carried out by preset communication module.Certainly, this implementation can be to Intelligent dialogue
The auto dialing period of robot is configured, and to harass client, makes troubles to client.
In communication process, the analog and digital signal converter in the Intelligent dialogue robot is obtained in communication process
Signal, and converted and encoded, to get the voice messaging in communication process.It can also be right to intelligence in the present embodiment
The auto dialing period of words robot is configured, and to harass client, makes troubles to client.
Step S200, the voice messaging in communication process is obtained, and using preset Intelligent noise reduction processor to institute's predicate
Message breath carries out noise reduction process.
When it is implemented, Intelligent dialogue robot in the present embodiment client mobile terminal corresponding with destination number into
When row call, the voice signal that client mobile terminal is sent can be received, the analog and digital signal in Intelligent dialogue robot turns
Change device and the transmission of speech information converted is subjected to noise reduction process into Intelligent noise reduction processor, to eliminate interference, guarantees voice
The stabilization of information improves in subsequent step for the accuracy of identification in voice messaging.
Step S300, preset speech recognition module is called to identify the voice messaging through noise reduction process, according to what is identified
It is semantic to carry out response automatically.
When it is implemented, after voice messaging passes through noise reduction, the central processing of Intelligent dialogue robot in the present embodiment
Device calls preset speech recognition system to identify voice messaging, identifies the semanteme of voice messaging.In identification process,
In the present embodiment to the recognition methods of voice messaging can there are many, such as extract voice messaging in keyword, the present embodiment
The recognition methods of voice messaging is not defined.After by identification, Intelligent dialogue robot will be according to identifying
Semantic carry out automatic-answering back device.
Specifically, when carrying out automatic-answering back device, the Intelligent dialogue robot in the present embodiment is according to pre-set response
Template carries out response, i.e., searches out corresponding response scheme in the response template pre-saved according to the semanteme identified, so
Response scheme is converted into text afterwards or audio-frequency information is sent to client terminal.Certainly, the response template can be according to making
Independently it is arranged with demand, updated, and the content in response template may be artificial recording, so as to Intelligent dialogue machine
People automatically extracts manually to record and send to client terminal, realizes automatic-answering back device.
Preferably, depositing for Intelligent dialogue robot can be all automatically saved to for response message each time in the present embodiment
The central processing unit 10 that the response message for being stored, and being stored in reservoir is also used as Intelligent dialogue robot carries out intelligence
The sample data that can learn can after the response message is carried out intelligence learning as sample data by central processing unit 10
To filter out target customer according to each response message, to further pay a return visit target customer, the mode of return visit
Still it is carried out in a manner of auto dialing, effectively the viscosity between reinforcement and client, to be preferably production needed for lead referral
Product.For example, certain response message is to the relevant educational counseling mechanism of lead referral, which will is defined as: religion
Consulting intention client is educated, after determining the target customer, Intelligent dialogue robot will pay a return visit the client automatically, and according to this
The specific requirements of client, then according to the recommendation of specific requirements further progress educational counseling mechanism.
Further, in this embodiment Intelligent dialogue robot can be periodically automatic, or automatic-answering back device each time it
Afterwards, the message registration (including the voice messaging and response message in communication process) in communication process is passed through into network communication module
It is uploaded in cloud device and is backed up, message registration can be checked at any time with facilitating, prevent the loss of message registration.
Preferably, the Intelligent dialogue robot in the present embodiment can also be attached with preset mobile terminal, and user can lead to
Preset APP is crossed in mobile terminal remotely to be controlled the Intelligent dialogue robot, and enters in cloud device and adjusts
The message registration of backup is taken to check, to understand the voice messaging and response message of the Intelligent dialogue robot.
It is worth noting that the Intelligent dialogue robot in the present embodiment, can be base carrying out automatic identification to voice
It realizes, can also be realized based on software in hardware module.Client terminal carries out automatic-answering back device and carries out intelligence learning,
It is all based on and realizes on the basis of software, and be also equipped with corresponding algorithm.In the present embodiment not to specific algorithm into
Row limits, such as intelligence learning can be trained and be learnt based on convolutional neural networks using existing.
It should be understood that although each step in the flow chart of Fig. 1 is successively shown according to the instruction of arrow, this
A little steps are not that the inevitable sequence according to arrow instruction successively executes.Unless expressly state otherwise herein, these steps
It executes there is no the limitation of stringent sequence, these steps can execute in other order.Moreover, at least part in Fig. 1
Step may include that perhaps these sub-steps of multiple stages or stage are executed in synchronization to multiple sub-steps
It completes, but can execute at different times, the execution sequence in these sub-steps or stage, which is also not necessarily, successively to be carried out,
But it can be executed in turn or alternately at least part of the sub-step or stage of other steps or other steps.
Embodiment two
The practical application embodiment of the dialog control method of Intelligent dialogue robot is provided in the present embodiment, specifically such as institute in Fig. 2
Show.The practical application be specifically includes the following steps:
Step 301, Intelligent dialogue robot dial automatically.
Step 302 judges whether to connect.When being, step 303 is executed；When no, step 301 is repeated.
Voice messaging in step 303, acquisition communication process.
Step 304 carries out noise reduction process to voice messaging.
Step 305 identifies voice messaging, obtains semantic.
Step 306 carries out automatic-answering back device according to semanteme.Execute step 307 and step 308 respectively later.
Step 307, Intelligent dialogue robot carry out intelligence learning, filter out target customer and pay a return visit, repeat to hold later
Row step 301.
Voice messaging and response message are uploaded to cloud backup by step 308.
Step 309 shares voice messaging and response message to the mobile end for being used to remotely control Intelligent dialogue robot
In end.
It can be seen that the Intelligent dialogue robot in the present embodiment can be realized auto dialing, it is recognized accurately and conversed
Semanteme in journey, and then automatic-answering back device is carried out, and the screening and return visit of target customer can also be carried out according to response message,
Compare with traditional dialogue robot, semantics recognition is accurate and efficiently, more convenient to use.
Embodiment three
A kind of Intelligent dialogue robot is provided in the present embodiment, specific as shown in Figure 3, the Intelligent dialogue robot specifically wraps
It includes: central processing unit 10, with the 10 connection communication module 20 of central processing unit；It connect, and uses with the central processing unit 10
In the Intelligent noise reduction processor 30 for carrying out noise reduction process to the voice messaging obtained from communication process；With the central processing unit
10 connections, and the memory 40 for being stored to the voice messaging through noise reduction process.Central processing unit in the present embodiment
10 also connect with speech recognition module 11, for identification the voice messaging, so that it is determined that going out semanteme, so as to Intelligent dialogue machine
People carries out response according to the semanteme identified automatically, and response message is transmitted to the target by the communication module 20
In client terminal corresponding to number, to realize the automatic dialogue between robot and client terminal.
Specifically, it is needed in the present embodiment in advance in the local data base of Intelligent dialogue robot or network data base
In prestore several destination numbers.Intelligent dialogue robot can choose target number from the local data or network data
Code, and by 20 auto dialing of communication module and converse.Preferably, the communication module in the present embodiment also with a mould
Quasi- digital signal converter 50 connects, and the analog and digital signal converter 50 is also connect with the Intelligent noise reduction processor 30,
The analog and digital signal converter 50 forms audio-frequency information to intelligence for being converted, being encoded by the signal in communication process
Energy de-noising processor 30 is sent, so that the Intelligent noise reduction processor 30 carries out noise reduction to the voice messaging in communication process
Processing, avoids the interference of signal, to improve the accuracy of speech recognition.
When the Intelligent noise reduction processor 30 carries out noise reduction process to the voice messaging (i.e. audio-frequency information) in communication process
Later, the central processing unit 10 will call 11 pairs of the speech recognition module voice messagings after noise reduction process to know
Not, after identification, Intelligent dialogue robot can carry out response according to the semanteme identified automatically, and by response message by leading to
Letter module 20 is sent to client terminal, to realize the Intelligent dialogue between robot and client terminal.Preferably, specifically answering
During answering, the central processing unit 10 can carry out response according to pre-set response template, i.e., according to the semanteme identified
Corresponding response scheme is searched out in the response template pre-saved, response scheme is then converted into text or audio is believed
Breath is sent to client terminal.The response template is stored in advance in memory module 40, and certainly, the response template can basis
Use demand is independently arranged, is updated, and the content in response template can be artificial recording, so as to Intelligent dialogue machine
People automatically extracts manually to record and send to client terminal.
It is worth noting that the speech recognition module 11 in the present embodiment belongs to existing more mature technology, being can be with
It is realized according to existing speech recognition server.
Further, in this embodiment memory 40 in addition to will through the voice messaging of noise reduction process save other than, will also
Each response message is saved, and the response message saved can be used as the sample that central processing unit 10 carries out intelligence learning
Data can be according to each after the response message is carried out intelligence learning as sample data by central processing unit 10
Response message filters out target customer, to further pay a return visit target customer.
Preferably, the central processing unit 10 in the present embodiment and unlimited certain type of chip CPU, such as can just use
The CPU of AMD, and can also be configured the auto dialing period to Intelligent dialogue robot in the present embodiment, to harass
Client makes troubles to client.
Further, in this embodiment Intelligent dialogue robot further include: the network being connect with the central processing unit
Communication module 60, the network communication module 60 are backed up for message registration to be uploaded to cloud, the message registration packet
It includes: the voice messaging and response message obtained in communication process.The network communication module 60 can be used 4G network module or
WIFI network module.Further, the Intelligent dialogue robot is also connect with preset mobile terminal, therefore can pass through shifting
The APP in terminal is moved to control Intelligent dialogue robot, and mobile terminal is connect with cloud, and then shared call note
Record, views the message registration between the Intelligent dialogue robot and client terminal.It is, of course, also possible to by mobile terminal
Embedded small routine and other application realizes the control to Intelligent dialogue robot and checks message registration, the present embodiment is simultaneously
Specific control form is not defined.
Further, the Intelligent dialogue robot in the present invention further includes display screen 70, the display screen 70 with it is described in
Controller 10 is entreated to connect, for showing the destination number that the Intelligent dialogue robot currently dialed, current talking state, logical
Talk about duration, call-information store path and various relevant informations.Display screen 70 in the present embodiment can touch shape using band
The display screen of formula can also use the display screen with mouse control.The Intelligent dialogue robot further includes power module 80, institute
Power module 80 is stated to connect with the central processing unit 10, it is each to guarantee for providing power supply for entire smart phone machine people
Effective work between a hardware module.Preferably, the Intelligent dialogue robot in the present embodiment is additionally provided with USB interface 90,
The USB interface 90 is connect with central processing unit 10.
Control of the Intelligent dialogue robot based on hardware platform in the present embodiment is realized auto dialing, is recognized accurately
Semanteme in communication process, and then according to the semantic progress automatic-answering back device identified, and can also be using response message as sample
Notebook data carries out intelligence learning, to filter out target customer and pay a return visit, compares and traditional dialogue robot, semantics recognition standard
Really and efficiently, more convenient to use.
Example IV
Further, the present invention also provides a kind of computer equipment, which can be terminal, and functional block diagram can be with
As shown in Figure 4.The computer equipment include by system bus connect processor, memory, network interface, display screen and
Temperature sensor.Wherein, the processor of the computer equipment is for providing calculating and control ability.The storage of the computer equipment
Device includes non-volatile memory medium, built-in storage.The non-volatile memory medium is stored with operating system and computer program.
The built-in storage provides environment for the operation of operating system and computer program in non-volatile memory medium.The computer is set
Standby network interface is used to communicate with external terminal by network connection.To realize when the computer program is executed by processor
A kind of computer equipment shutdown control method.The display screen of the computer equipment can be liquid crystal display or electric ink is aobvious
Display screen, the temperature sensor of the computer equipment is to be arranged inside computer equipment in advance, for detecting working as internal unit
Preceding running temperature.
It will be understood by those skilled in the art that functional block diagram shown in Fig. 4, only portion relevant to application scheme
The block diagram of separation structure does not constitute the restriction for the computer equipment being applied thereon to application scheme, specific computer
Equipment may include perhaps combining certain components or with different component cloth than more or fewer components as shown in the figure
It sets.
In one embodiment, a kind of computer equipment, including memory and processor are provided, is stored in memory
Computer program, the processor perform the steps of when executing computer program
Intelligent dialogue robot obtains the destination number in local data base or network data, and passes through preset communication module
Automatically the destination number is dialled and is conversed；
The voice messaging in communication process is obtained, and noise reduction is carried out to the voice messaging using preset Intelligent noise reduction processor
Processing；
Preset voice messaging of the speech recognition module identification through noise reduction process is called, is answered automatically according to the semanteme identified
It answers.
In one embodiment, the present invention also provides a kind of computer readable storage medium, it is stored thereon with computer
Program performs the steps of when computer program is executed by processor
Intelligent dialogue robot obtains the destination number in local data base or network data, and passes through preset communication module
Automatically the destination number is dialled and is conversed；
The voice messaging in communication process is obtained, and noise reduction is carried out to the voice messaging using preset Intelligent noise reduction processor
Processing；
Preset voice messaging of the speech recognition module identification through noise reduction process is called, is answered automatically according to the semanteme identified
It answers.
Those of ordinary skill in the art will appreciate that realizing all or part of the process in above-described embodiment method, being can be with
Relevant hardware is instructed to complete by computer program, the computer program can be stored in a non-volatile computer
In read/write memory medium, the computer program is when being executed, it may include such as the process of the embodiment of above-mentioned each method.Wherein,
To any reference of memory, storage, database or other media used in each embodiment provided herein,
Including non-volatile and/or volatile memory.Nonvolatile memory may include read-only memory (ROM), programming ROM
(PROM), electrically programmable ROM(EPROM), electrically erasable ROM(EEPROM) or flash memory.Volatile memory may include
Random-access memory (ram) or external cache.By way of illustration and not limitation, RAM is available in many forms,
Such as static state RAM(SRAM), dynamic ram (DRAM), synchronous dram (SDRAM), double data rate sdram (DDRSDRAM), enhancing
Type SDRAM(ESDRAM), synchronization link (Synchlink) DRAM(SLDRAM), memory bus (Rambus) direct RAM
(RDRAM), direct memory bus dynamic ram (DRDRAM) and memory bus dynamic ram (RDRAM) etc..
It should be understood that the application of the application is not limited to above-mentioned citing, it for those of ordinary skills, can
With improvement or transformation based on the above description, all these modifications and variations all should belong to the guarantor of the application appended claims
Protect range.
Claims (10)
1. a kind of dialog control method of Intelligent dialogue robot, which is characterized in that the described method includes:
Intelligent dialogue robot obtains the destination number in local data base or network data, and passes through preset communication module
Automatically the destination number is dialled and is conversed；
The voice messaging in communication process is obtained, and noise reduction is carried out to the voice messaging using preset Intelligent noise reduction processor
Processing；
Preset voice messaging of the speech recognition module identification through noise reduction process is called, is answered automatically according to the semanteme identified
It answers.
2. the dialog control method of Intelligent dialogue robot according to claim 1, which is characterized in that the method is also
Include:
Intelligent dialogue robot saves the response message of automatic-answering back device into preset memory, using the response message as
The sample data of intelligence learning, and intelligence learning is carried out, to filter out target customer；
Intelligent dialogue robot, will be on the voice messaging and response message in communication process also by preset network communication module
Cloud is reached to be backed up.
3. the dialog control method of Intelligent dialogue robot according to claim 1, which is characterized in that the method is also
Include:
The Intelligent dialogue robot is also attached with preset mobile terminal, by APP preset in mobile terminal come pair
The Intelligent dialogue robot is remotely controlled, and checks the message registration of the Intelligent dialogue robot in mobile terminal；
The message registration includes the voice messaging and response message obtained in communication process.
4. the dialog control method of Intelligent dialogue robot according to claim 1, which is characterized in that described according to identification
Semanteme out carries out response automatically and specifically includes:
The Intelligent dialogue robot matches the semanteme determined with the response template prestored, matches corresponding response
Scheme, and response scheme is converted into text or voice document and is transmitted in client terminal by communication module.
5. a kind of Intelligent dialogue robot, which is characterized in that the Intelligent dialogue robot includes: central processing unit；
The communication module being connect with the central processing unit；
With the central processing unit, and the Intelligent noise reduction for carrying out noise reduction process to the voice messaging that obtains from communication process
Processor；
The analog and digital signal conversion module being all connected with the communication module and Intelligent noise reduction processor；
It is connect with the central processing unit, and the memory for being stored to the voice messaging through noise reduction process；
It is connect with the central processing unit, and the speech recognition module of the voice messaging for identification；
The central processing unit is also used to carry out response automatically, and response message is led to by described according to the semanteme identified
Believe in client terminal corresponding to module transfer to the destination number；
The memory is also used to store the response message, and using response message as the central processing unit intelligence
The sample data of study.
6. Intelligent dialogue robot according to claim 5, which is characterized in that the Intelligent dialogue robot further include:
The network communication module being connect with the central processing unit, the network communication module be used for by message registration be uploaded to cloud into
Row backup, the message registration includes: the voice messaging and response message obtained in communication process；
The Intelligent dialogue robot is also connect with preset mobile terminal, and the mobile terminal is for remotely controlling the intelligence
Talk with robot, and checks the message registration of the Intelligent dialogue robot in mobile terminal.
7. Intelligent dialogue robot according to claim 5, which is characterized in that the Intelligent dialogue robot further include:
The display screen connecting with the central controller, the display screen is for showing what the Intelligent dialogue robot was currently dialed
Destination number, current talking state, the duration of call, call-information store path and various relevant informations.
8. Intelligent dialogue robot according to claim 5, which is characterized in that the Intelligent dialogue robot further include:
The power module connecting with the central processing unit, the power module are used to provide power supply for entire smart phone machine people,
To guarantee the work between each hardware module.
9. a kind of computer equipment, including memory and processor, the memory are stored with computer program, feature exists
In when the processor executes the computer program the step of any one of realization Claims 1-4 the method.
10. a kind of storage medium, is stored thereon with computer program, which is characterized in that the computer program is held by processor
The step of Claims 1-4 described in any item methods are realized when row.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811108950.0A CN109005276A (en) | 2018-09-21 | 2018-09-21 | Intelligent dialogue robot, dialog control method, computer equipment and storage medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811108950.0A CN109005276A (en) | 2018-09-21 | 2018-09-21 | Intelligent dialogue robot, dialog control method, computer equipment and storage medium |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN109005276A true CN109005276A (en) | 2018-12-14 |
Family
ID=64592706
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201811108950.0A Pending CN109005276A (en) | 2018-09-21 | 2018-09-21 | Intelligent dialogue robot, dialog control method, computer equipment and storage medium |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN109005276A (en) |
Cited By (9)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109462546A (en) * | 2018-12-28 | 2019-03-12 | 苏州思必驰信息科技有限公司 | A kind of voice dialogue history message recording method, apparatus and system |
| CN109712645A (en) * | 2019-01-10 | 2019-05-03 | 上海言通网络科技有限公司 | Autonomous phone system and autonomous call method |
| CN109829744A (en) * | 2018-12-15 | 2019-05-31 | 深圳壹账通智能科技有限公司 | Consultation method, device, electronic equipment and medium based on natural language processing |
| CN110032579A (en) * | 2019-03-14 | 2019-07-19 | 深圳市六度人和科技有限公司 | A kind of contact person's recommended method, device, computer equipment and storage medium |
| CN110312048A (en) * | 2019-05-23 | 2019-10-08 | 中国平安财产保险股份有限公司 | Intelligent calling-out method, device, computer equipment and storage medium |
| CN111464687A (en) * | 2019-01-21 | 2020-07-28 | 北京奇虎科技有限公司 | Strange call request processing method and device |
| TWI714090B (en) * | 2019-02-26 | 2020-12-21 | 國際康健人壽保險股份有限公司 | Robotic telemarketing system, and computer device and method for the same |
| CN112927698A (en) * | 2021-02-27 | 2021-06-08 | 北京基智科技有限公司 | Smart phone voice system based on deep learning |
| US11159679B2 (en) | 2019-02-26 | 2021-10-26 | Cigna Taiwan Life Assurance Co. Ltd. | Automated systems and methods for natural language processing with speaker intention inference |
Citations (12)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103002147A (en) * | 2012-11-29 | 2013-03-27 | 广东欧珀移动通信有限公司 | Auto-answer method and device for mobile terminal (MT) |
| CN105376433A (en) * | 2015-09-24 | 2016-03-02 | 深圳市车音网科技有限公司 | Voice automatic revisit device, system and method |
| CN105930452A (en) * | 2016-04-21 | 2016-09-07 | 北京紫平方信息技术股份有限公司 | Smart answering method capable of identifying natural language |
| CN105979108A (en) * | 2016-04-28 | 2016-09-28 | 朱宇光 | User number state identification method and system |
| CN106128453A (en) * | 2016-08-30 | 2016-11-16 | 深圳市容大数字技术有限公司 | The Intelligent Recognition voice auto-answer method of a kind of robot and robot |
| CN106550156A (en) * | 2017-01-23 | 2017-03-29 | 苏州咖啦魔哆信息技术有限公司 | A kind of artificial intelligence's customer service system and its implementation based on speech recognition |
| CN107566670A (en) * | 2017-09-05 | 2018-01-09 | 南京硅基智能科技有限公司 | The method that autonomous dialing, Intelligent dialogue and information analysis are realized based on speech recognition |
| CN107968896A (en) * | 2018-01-08 | 2018-04-27 | 杭州声讯网络科技有限公司 | Unattended communication on telephone system and communication method |
| CN108108340A (en) * | 2017-11-28 | 2018-06-01 | 北京光年无限科技有限公司 | For the dialogue exchange method and system of intelligent robot |
| CN108182940A (en) * | 2017-12-26 | 2018-06-19 | 上海旭薇物联网科技有限公司 | A kind of robot and voice interactive method based on the dialogue of natural language intelligent Understanding |
| CN108416447A (en) * | 2018-03-31 | 2018-08-17 | 四川久久合创信息技术有限公司 | A kind of deep learning system for literal field intelligently parsing |
| CN208862935U (en) * | 2018-09-21 | 2019-05-14 | 马鑫 | Intelligent dialogue robot |
-
2018
- 2018-09-21 CN CN201811108950.0A patent/CN109005276A/en active Pending
Patent Citations (12)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103002147A (en) * | 2012-11-29 | 2013-03-27 | 广东欧珀移动通信有限公司 | Auto-answer method and device for mobile terminal (MT) |
| CN105376433A (en) * | 2015-09-24 | 2016-03-02 | 深圳市车音网科技有限公司 | Voice automatic revisit device, system and method |
| CN105930452A (en) * | 2016-04-21 | 2016-09-07 | 北京紫平方信息技术股份有限公司 | Smart answering method capable of identifying natural language |
| CN105979108A (en) * | 2016-04-28 | 2016-09-28 | 朱宇光 | User number state identification method and system |
| CN106128453A (en) * | 2016-08-30 | 2016-11-16 | 深圳市容大数字技术有限公司 | The Intelligent Recognition voice auto-answer method of a kind of robot and robot |
| CN106550156A (en) * | 2017-01-23 | 2017-03-29 | 苏州咖啦魔哆信息技术有限公司 | A kind of artificial intelligence's customer service system and its implementation based on speech recognition |
| CN107566670A (en) * | 2017-09-05 | 2018-01-09 | 南京硅基智能科技有限公司 | The method that autonomous dialing, Intelligent dialogue and information analysis are realized based on speech recognition |
| CN108108340A (en) * | 2017-11-28 | 2018-06-01 | 北京光年无限科技有限公司 | For the dialogue exchange method and system of intelligent robot |
| CN108182940A (en) * | 2017-12-26 | 2018-06-19 | 上海旭薇物联网科技有限公司 | A kind of robot and voice interactive method based on the dialogue of natural language intelligent Understanding |
| CN107968896A (en) * | 2018-01-08 | 2018-04-27 | 杭州声讯网络科技有限公司 | Unattended communication on telephone system and communication method |
| CN108416447A (en) * | 2018-03-31 | 2018-08-17 | 四川久久合创信息技术有限公司 | A kind of deep learning system for literal field intelligently parsing |
| CN208862935U (en) * | 2018-09-21 | 2019-05-14 | 马鑫 | Intelligent dialogue robot |
Non-Patent Citations (1)
| Title |
|---|
| 王春荣;黄凌山;熊昌炯;夏尔冬;郑飞杰;: "基于STM32的智能答疑机器人设计", 三明学院学报, no. 04 * |
Cited By (10)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109829744A (en) * | 2018-12-15 | 2019-05-31 | 深圳壹账通智能科技有限公司 | Consultation method, device, electronic equipment and medium based on natural language processing |
| CN109462546A (en) * | 2018-12-28 | 2019-03-12 | 苏州思必驰信息科技有限公司 | A kind of voice dialogue history message recording method, apparatus and system |
| CN109712645A (en) * | 2019-01-10 | 2019-05-03 | 上海言通网络科技有限公司 | Autonomous phone system and autonomous call method |
| CN111464687A (en) * | 2019-01-21 | 2020-07-28 | 北京奇虎科技有限公司 | Strange call request processing method and device |
| TWI714090B (en) * | 2019-02-26 | 2020-12-21 | 國際康健人壽保險股份有限公司 | Robotic telemarketing system, and computer device and method for the same |
| US11159679B2 (en) | 2019-02-26 | 2021-10-26 | Cigna Taiwan Life Assurance Co. Ltd. | Automated systems and methods for natural language processing with speaker intention inference |
| US11632463B2 (en) | 2019-02-26 | 2023-04-18 | Chubb Life Insurance Taiwan Company | Automated systems and methods for natural language processing with speaker intention inference |
| CN110032579A (en) * | 2019-03-14 | 2019-07-19 | 深圳市六度人和科技有限公司 | A kind of contact person's recommended method, device, computer equipment and storage medium |
| CN110312048A (en) * | 2019-05-23 | 2019-10-08 | 中国平安财产保险股份有限公司 | Intelligent calling-out method, device, computer equipment and storage medium |
| CN112927698A (en) * | 2021-02-27 | 2021-06-08 | 北京基智科技有限公司 | Smart phone voice system based on deep learning |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN109005276A (en) | Intelligent dialogue robot, dialog control method, computer equipment and storage medium | |
| CN110390108B (en) | Task type interaction method and system based on deep reinforcement learning | |
| CN110263144A (en) | A kind of answer acquisition methods and device | |
| CN103761242B (en) | Search method, searching system and natural language understanding system | |
| CN109688281A (en) | A kind of intelligent sound exchange method and system | |
| CN106847278A (en) | System of selection and its mobile terminal apparatus and information system based on speech recognition | |
| CN110532361A (en) | Recognition methods, device, computer equipment and the storage medium that user is intended to | |
| CN110060677A (en) | Voice remote controller control method, device and computer readable storage medium | |
| CN110956956A (en) | Voice recognition method and device based on policy rules | |
| CN109753560B (en) | Information processing method and device of intelligent question-answering system | |
| CN104813311A (en) | System and methods for virtual agent recommendation for multiple persons | |
| CN109102802A (en) | System for handling user spoken utterances | |
| CN107426069A (en) | Intelligent domestic system and its control method based on bluetooth | |
| CN110442697B (en) | Man-machine interaction method, system, computer equipment and storage medium | |
| US11323566B2 (en) | Systems and methods for smart dialogue communication | |
| CN109543011A (en) | Question and answer data processing method, device, computer equipment and storage medium | |
| CN107705131A (en) | Public transport method of payment, device and public transport payment system | |
| CN110474812A (en) | Sample rate self-adapting regulation method and device | |
| CN107678844A (en) | Breakpoint intelligence shunt method, electronic installation and computer-readable storage medium | |
| CN107239538A (en) | Parallel customer service robot system and its self-learning method with self-learning function | |
| CN110008040A (en) | Transfer method, apparatus, storage medium and equipment in across application contact interface | |
| CN114186036A (en) | Dialogue processing method, device, computer equipment and storage medium | |
| CN107592431A (en) | Medical meeting signature system and method for the medical information system based on signal intensity | |
| CN208862935U (en) | Intelligent dialogue robot | |
| CN111464706A (en) | Method and system for visually configuring telephone robot |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination |