CN109005190A - A method of full-duplex voice dialogue and page control are realized based on webpage - Google Patents
A method of full-duplex voice dialogue and page control are realized based on webpage Download PDFInfo
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- CN109005190A CN109005190A CN201811010816.7A CN201811010816A CN109005190A CN 109005190 A CN109005190 A CN 109005190A CN 201811010816 A CN201811010816 A CN 201811010816A CN 109005190 A CN109005190 A CN 109005190A
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- 238000004891 communication Methods 0.000 claims abstract description 30
- 238000004458 analytical method Methods 0.000 claims description 35
- 230000011664 signaling Effects 0.000 claims description 15
- 238000003066 decision tree Methods 0.000 claims description 10
- 238000011161 development Methods 0.000 claims description 7
- 230000005540 biological transmission Effects 0.000 claims description 3
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- 230000000977 initiatory effect Effects 0.000 description 1
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- 238000004519 manufacturing process Methods 0.000 description 1
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/1066—Session management
- H04L65/1069—Session establishment or de-establishment
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/28—Constructional details of speech recognition systems
- G10L15/30—Distributed recognition, e.g. in client-server systems, for mobile phones or network applications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/1066—Session management
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/1066—Session management
- H04L65/1101—Session protocols
- H04L65/1104—Session initiation protocol [SIP]
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/14—Session management
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/14—Session management
- H04L67/141—Setup of application sessions
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
- G10L2015/223—Execution procedure of a spoken command
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
- G10L2015/225—Feedback of the input speech
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- Engineering & Computer Science (AREA)
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- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Business, Economics & Management (AREA)
- General Business, Economics & Management (AREA)
- Computational Linguistics (AREA)
- Health & Medical Sciences (AREA)
- Audiology, Speech & Language Pathology (AREA)
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Abstract
The invention discloses a kind of methods for realizing full-duplex voice dialogue and page control based on webpage, comprising: user carries out Webpage access；User initiates voice conversation request in Webpage；And the server-side of voice responsive session request；Server-side and user establish full-duplex voice and talk with and export user's intention；Command control module receives user and is intended to realize page control.The present invention solves the problems, such as that existing management of webpage person and site visitor talk with that interactive experience is poor, communication efficiency is not high.
Description
Technical field
The present invention relates to artificial intelligence fields and computer field, more particularly to a kind of webpage that is based on to realize full-duplex voice
The method of dialogue and page control.
Background technique
Full duplex refers to can also receive data while sending data, and the two is synchronous to be carried out.Currently used realization
What website webmaster and site visitor engaged in the dialogue is by installing SDK(Software Development Kit), it realizes in page end and net
The visitor that stands carries out text conversation.After SDK is accessed in website, it will show and opened after a dialogue entrance, site visitor click entrance
Dialog box, sends message or message, and enterprise's customer service replys visitor's consulting on backstage.
Portioned product on the market supports robot assisted reception or robot to receive automatically at present, is achieved in that visitor
Clothes are first in backstage allocation problem keyword and answer, and system carries out semantic analysis to the Message-text that visitor sends, and matching is crucial
Automatically corresponding answer is sent after word.Although existing scheme can support customer service Quick-return visitor to seek advice from, visitor and customer service are still
It is to be interacted based on text, needs to send mutually message, interactive mode is not simple enough, direct.On the other hand, for the operation of visitor
Property problem, customer service can only be illustrated in the form of picture and text, specifically visitor also be needed voluntarily to understand, grope.
Full-duplex voice dialogue technoloyg synchronize after understanding analysis to user data defeated while receiving user data
The voice conversation technology of full duplex is applied the leap next time for being expected to realize user experience in webpage, and become by data out
New " standard configuration " of webpage artificial intelligent voice interaction, greatly promotes adaptation of the site visitor for webpage interactive voice means
Property.
Summary of the invention
To solve the problems, such as that existing management of webpage person and site visitor talk with that interactive experience is poor, communication efficiency is not high, this
Invention devises a kind of method for realizing full-duplex voice dialogue and page control based on webpage.
The present invention adopts the following technical scheme:
A method of full-duplex voice dialogue and page control being realized based on webpage, comprising: user carries out Webpage access；
User initiates voice conversation request in the Webpage；And the server-side of the response voice conversation request；The clothes
Business end and user establish full-duplex voice and talk with and export user's intention；Command control module receives the user and is intended to realize page
Face control, the Webpage includes page script development kit, passes through SIP between the Webpage and the server-side
Soft switch module carries out data transmission, and the server-side includes the second SIP client, dialog analysis engine, AI robot and AI
Art is talked about, the dialog analysis engine includes speech recognition module, speech understanding module and decision tree, and the page script develops work
Tool packet includes the first SIP client and command control module, and first SIP client, the second SIP client include SIP
Signaling and webpage real-time communication module.
Preferably, the full-duplex voice dialog steps are as follows:
(1) the SIP signaling in first SIP client controls the voice conversation request and accesses first SIP client
In interior webpage real-time communication module；(2) the webpage real-time communication module in first SIP client is by the voice conversation
The artificial speech that request is formed is streamed in the SIP soft switch module；(3) the SIP soft switch module will be described artificial
Voice is streamed in server-side；(4) the artificial speech stream is accessed second by the SIP signaling in second SIP client
In webpage real-time communication module in SIP client；(5) the webpage real-time communication module in second SIP client is by institute
State artificial speech circulation turn to dialog analysis engine it will be appreciated that incoming call AI voice flow and be transmitted in dialog analysis engine；
(6) speech recognition module identifies the incoming call AI voice flow, and the speech understanding module is to the incoming call AI language
Sound stream carries out understanding analysis, and the decision tree understands that the result of analysis carries out the AI words of AI robot to the incoming call AI voice flow
Art matching；(7) exhalation AI voice flow and anti-by the second SIP client, SIP soft switch module is formed after the matching of AI words art
Into the first SIP client being transferred in Webpage；(8) first SIP client passes through the exhalation AI voice flow
It engages in the dialogue with user.
Preferably, the page rate-determining steps are as follows:
(1) the SIP signaling in first SIP client controls the voice conversation request and accesses first SIP client
In interior webpage real-time communication module；(2) the webpage real-time communication module in first SIP client is by the voice conversation
The artificial speech that request is formed is streamed in the SIP soft switch module；(3) the SIP soft switch module will be described artificial
Voice is streamed in server-side；(4) the artificial speech stream is accessed second by the SIP signaling in second SIP client
In webpage real-time communication module in SIP client；(5) the webpage real-time communication module in second SIP client is by institute
State artificial speech circulation turn to dialog analysis engine it will be appreciated that incoming call AI voice flow and be transmitted in dialog analysis engine；
(6) speech recognition module identifies the incoming call AI voice flow, and the speech understanding module is to the incoming call AI language
Sound stream carries out understanding analysis, and the decision tree understands that the result of analysis carries out user and is intended to output to the incoming call AI voice flow；
(8) user is intended to real-time delivery into the command control module, realizes page control by the command control module.
Preferably, the AI words art includes natural-sounding recording module, machine language generation module and text-to-speech
Module.
The beneficial effects of the present invention are: 1, for the deficiency of existing scheme, the present invention provides be based on full-duplex voice pair
The interactive mode of words, to promote interactive experience, improve communication efficiency；2, after visitor or user enter website, language can be aroused at any time
Sound dialogue, the energy real-time perfoming speech recognition of AI robot and natural language processing, and make speech answering；3, in dialog procedure,
AI robot meeting active response visitor problem simultaneously promotes dialogue according to default process, is not required to visitor using specific wake-up word and activates AI
Robot, and visitor can interrupt AI robot at any time；If 4, occurring AI robot in dialog procedure can not temporarily answer
The problem of, system can seamlessly switch to artificial customer service, and artificial customer service can proceed with real-time voice dialogue, ensure that the company of service
Coherence and consistency；5, it comes and goes compared to text message, full-duplex voice is talked with closer to natural person's exchange way, is greatly reduced
Consulting threshold improves interactive experience；6, during voice dialogue, system still can push graphic message for visitor's problem,
Or control visitor page content, more intuitively operation demonstration is provided for visitor, and then improve communication efficiency and service quality.
Detailed description of the invention
Fig. 1 is overall procedure schematic diagram of the invention；
Fig. 2 is the flow diagram of full-duplex voice dialogue and page control in the present invention；
Fig. 3 is that AI talks about art structural schematic diagram in the present invention.
In Fig. 1-3: 1, Webpage, 11, page script development kit, the 111, first SIP client, 1111, SIP letter
It enables, 1112, webpage real-time communication module, 112, command control module, 2, voice conversation request, 3, SIP soft switch module, 4, clothes
Business end, the 41, second SIP client, 42, dialog analysis engine, 421, speech recognition module, 422, speech understanding module, 423,
Decision tree, 43, AI robot, 44, AI words art, 441, natural-sounding recording module, 442, machine language production module, 443, text
This turns voice module, 45, user's intention, 5, artificial speech stream, 6, incoming call AI voice flow, 7, exhalation AI voice flow.
Specific embodiment
Below by specific embodiment, and in conjunction with attached drawing, technical scheme of the present invention is further described:
Embodiment: in conjunction with shown in attached drawing 1-3, a method of full-duplex voice dialogue and page control, packet are realized based on webpage
Include: user carries out Webpage 1 and accesses；User initiates voice conversation request 2 in the Webpage 1；And described in response
The server-side 4 of voice conversation request 2；The server-side 4 and user establish full-duplex voice and talk with and export user's intention 45；Life
It enables control module 112 receive the user and is intended to 45 realization page controls, when user carries out the access of Webpage 1, at any time in net
Voice conversation is initiated in the page page 1, server-side 4 receives the voice conversation request 2 of user and carries out the reply and processing of voice；
In full-duplex voice dialog procedure, the user that command control module 112 is exported according to server-side 4 be intended to 45 pairs of Webpages 1 into
Row targetedly control operation, for example user provide more intuitively operation demonstration, jump to user demand content.
The Webpage 1 includes page script development kit 11, between the Webpage 1 and the server-side 4
Carried out data transmission by SIP soft switch module 3, the server-side 4 include the second SIP client 41, dialog analysis engine 42,
AI robot 43 and AI talk about art 44, and the dialog analysis engine 42 includes speech recognition module 421,422 and of speech understanding module
Decision tree 423, the page script development kit 11 includes the first SIP client 111 and command control module 112, described
First SIP client 111, the second SIP client 41 include SIP signaling 1111 and webpage real-time communication module 1112, user
When initiating voice conversation in Webpage 1, page script development kit 11 calls the first SIP service end 111 by user's
Voice flow is exported into SIP soft switch module 3 and server-side 4, is carried out processing reply by server-side 4 and is exported user's intention 45,
Command control module 112 receives user and is intended to 45 and carries out page control.
The full-duplex voice dialog steps are as follows:
(1) the SIP signaling 1111 in first SIP client 111 controls 2 access described first of voice conversation request
In SIP client in 111 webpage real-time communication module 1112；(2) webpage in first SIP client 111 leads in real time
The artificial speech stream 5 that voice conversation request 2 is formed is transferred in the SIP soft switch module 3 by letter module 1112；(3)
The artificial speech stream 5 is transferred in server-side 4 by the SIP soft switch module 3；(4) in second SIP client 41
SIP signaling 1111 accesses the artificial speech stream 5 in the webpage real-time communication module 1112 in second SIP client 41；(5)
Webpage real-time communication module 1112 in 2nd SIP client, 41 end converts dialog analysis for the artificial speech stream 5 and draws
Hold up 42 it will be appreciated that incoming call AI voice flow 6 and be transmitted in dialog analysis engine 42；(6) speech recognition module 421 is right
The incoming call AI voice flow 6 is identified that the speech understanding module 422 carries out understanding analysis to the incoming call AI voice flow 6,
The decision tree 423 understands that the result of analysis carries out the AI words matching of art 44 of AI robot 43 to the incoming call AI voice flow 6；
(7) AI, which is talked about, forms exhalation AI voice flow 7 and passes through the second SIP client 41, SIP soft switch module 3 instead after art 44 matches
Into the first SIP client 111 being transferred in Webpage 1；(8) first SIP client 111 passes through the exhalation AI
Voice flow 7 engages in the dialogue with user.
The page rate-determining steps are as follows:
(1) the SIP signaling 1111 in first SIP client 111 controls 2 access described first of voice conversation request
In webpage real-time communication module 1112 in SIP client 111；(2) webpage in first SIP client 111 leads in real time
The artificial speech stream 5 that voice conversation request 2 is formed is transferred in the SIP soft switch module 3 by letter module 1112；(3)
The artificial speech stream 5 is transferred in server-side 4 by the SIP soft switch module 3；(4) in second SIP client 41
SIP signaling 1111 accesses the artificial speech stream 5 in the webpage real-time communication module 1112 in second SIP client 41；(5)
Webpage real-time communication module 1112 in second SIP client 41 converts dialog analysis for the artificial speech stream 5 and draws
Hold up 42 it will be appreciated that incoming call AI voice flow 6 and be transmitted in dialog analysis engine 42；(6) speech recognition module 421 is right
The incoming call AI voice flow 6 is identified that the speech understanding module 422 carries out understanding analysis to the incoming call AI voice flow 6,
The decision tree 423 understands that the result of analysis carries out user and is intended to 45 outputs to the incoming call AI voice flow 6；(8) user
It is intended to 45 real-time deliveries into the command control module 112, page control is realized by the command control module 112.
The AI words art 44 includes natural-sounding recording module 441, machine language generation module 442 and text-to-speech mould
Block 443, the matching of AI words art 44 refer to that dialog analysis engine 42 is suitable by selecting after the understanding analysis to incoming call AI voice flow 6
One or more AI words art 44 be combined the process of output.
Above-mentioned embodiment is only a preferred solution of the present invention, not the present invention is made in any form
Limitation, there are also other variations and modifications on the premise of not exceeding the technical scheme recorded in the claims.
Claims (4)
1. a kind of method for realizing full-duplex voice dialogue and page control based on webpage, comprising: user carries out Webpage visit
It asks；User initiates voice conversation request in the Webpage；And the server-side of the response voice conversation request；It is described
Server-side and user establish full-duplex voice and talk with and export user's intention；Command control module receives the user and is intended to realize
Page control, characterized in that the Webpage includes page script development kit, the Webpage and the server-side
Between carried out data transmission by SIP soft switch module, the server-side include the second SIP client, dialog analysis engine, AI
Robot and AI talk about art, and the dialog analysis engine includes speech recognition module, speech understanding module and decision tree, the webpage
Script development kit includes the first SIP client and command control module, first SIP client, the second SIP client
It include SIP signaling and webpage real-time communication module.
2. a kind of method for realizing full-duplex voice dialogue and page control based on webpage according to claim 1, special
Sign is that the full-duplex voice dialog steps are as follows:
(1) the SIP signaling in first SIP client controls the voice conversation request and accesses first SIP client
In interior webpage real-time communication module；(2) the webpage real-time communication module in first SIP client is by the voice conversation
The artificial speech that request is formed is streamed in the SIP soft switch module；(3) the SIP soft switch module will be described artificial
Voice is streamed in server-side；(4) the artificial speech stream is accessed second by the SIP signaling in second SIP client
In webpage real-time communication module in SIP client；(5) the webpage real-time communication module in second SIP client is by institute
State artificial speech circulation turn to dialog analysis engine it will be appreciated that incoming call AI voice flow and be transmitted in dialog analysis engine；
(6) speech recognition module identifies the incoming call AI voice flow, and the speech understanding module is to the incoming call AI language
Sound stream carries out understanding analysis, and the decision tree understands that the result of analysis carries out the AI words of AI robot to the incoming call AI voice flow
Art matching；(7) exhalation AI voice flow and anti-by the second SIP client, SIP soft switch module is formed after the matching of AI words art
Into the first SIP client being transferred in Webpage；(8) first SIP client passes through the exhalation AI voice flow
It engages in the dialogue with user.
3. a kind of method for realizing full-duplex voice dialogue and page control based on webpage according to claim 1, special
Sign is that the page rate-determining steps are as follows:
(1) the SIP signaling in first SIP client controls the voice conversation request and accesses first SIP client
In interior webpage real-time communication module；(2) the webpage real-time communication module in first SIP client is by the voice conversation
The artificial speech that request is formed is streamed in the SIP soft switch module；(3) the SIP soft switch module will be described artificial
Voice is streamed in server-side；(4) the artificial speech stream is accessed second by the SIP signaling in second SIP client
In webpage real-time communication module in SIP client；(5) the webpage real-time communication module in second SIP client is by institute
State artificial speech circulation turn to dialog analysis engine it will be appreciated that incoming call AI voice flow and be transmitted in dialog analysis engine；
(6) speech recognition module identifies the incoming call AI voice flow, and the speech understanding module is to the incoming call AI language
Sound stream carries out understanding analysis, and the decision tree understands that the result of analysis carries out user and is intended to output to the incoming call AI voice flow；
(8) user is intended to real-time delivery into the command control module, realizes page control by the command control module.
4. a kind of method for realizing full-duplex voice dialogue and page control based on webpage according to claim 1, special
Sign is that the AI words art includes natural-sounding recording module, machine language generation module and text-to-speech module.
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| CN109739971A (en) * | 2019-01-03 | 2019-05-10 | 浙江百应科技有限公司 | A method of full duplex Intelligent voice dialog is realized based on wechat small routine |
| CN109756635A (en) * | 2019-01-24 | 2019-05-14 | 出门问问信息科技有限公司 | Phone customer service analogy method, device, storage medium and electronic equipment based on WEB |
| CN109756635B (en) * | 2019-01-24 | 2021-01-26 | 出门问问信息科技有限公司 | Telephone customer service simulation method and device based on WEB, storage medium and electronic equipment |
| CN110379429A (en) * | 2019-07-16 | 2019-10-25 | 招联消费金融有限公司 | Method of speech processing, device, computer equipment and storage medium |
| CN110379429B (en) * | 2019-07-16 | 2022-02-11 | 招联消费金融有限公司 | Voice processing method, device, computer equipment and storage medium |
| CN110557451A (en) * | 2019-08-30 | 2019-12-10 | 北京百度网讯科技有限公司 | Dialogue interaction processing method and device, electronic equipment and storage medium |
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