CN108981278A - The diagnostic method and terminal device of household appliance system, household appliance - Google Patents
The diagnostic method and terminal device of household appliance system, household appliance Download PDFInfo
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- CN108981278A CN108981278A CN201810180542.XA CN201810180542A CN108981278A CN 108981278 A CN108981278 A CN 108981278A CN 201810180542 A CN201810180542 A CN 201810180542A CN 108981278 A CN108981278 A CN 108981278A
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- household appliance
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- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F25—REFRIGERATION OR COOLING; COMBINED HEATING AND REFRIGERATION SYSTEMS; HEAT PUMP SYSTEMS; MANUFACTURE OR STORAGE OF ICE; LIQUEFACTION SOLIDIFICATION OF GASES
- F25D—REFRIGERATORS; COLD ROOMS; ICE-BOXES; COOLING OR FREEZING APPARATUS NOT OTHERWISE PROVIDED FOR
- F25D29/00—Arrangement or mounting of control or safety devices
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C3/00—Registering or indicating the condition or the working of machines or other apparatus, other than vehicles
- G07C3/08—Registering or indicating the production of the machine either with or without registering working or idle time
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- Engineering & Computer Science (AREA)
- Physics & Mathematics (AREA)
- Chemical & Material Sciences (AREA)
- Combustion & Propulsion (AREA)
- Mechanical Engineering (AREA)
- Thermal Sciences (AREA)
- General Engineering & Computer Science (AREA)
- General Physics & Mathematics (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
- Telephonic Communication Services (AREA)
- Selective Calling Equipment (AREA)
- Cold Air Circulating Systems And Constructional Details In Refrigerators (AREA)
Abstract
The present invention provides the diagnostic method and terminal device of a kind of household appliance system, household appliance, reduces the information that there is the communication equipment in the form information of numerous species should keep.A kind of household appliance system, includes household appliance, has the storage unit for saving operating history data；Server preserves multiple definition information corresponding with form information；Communication equipment can carry out exchanging for information with household appliance and server, wherein communication equipment obtains definition information corresponding with the form information of household appliance from server, and the operating history data of household appliance is obtained from household appliance.
Description
Technical field
The present invention relates to the diagnostic methods and terminal device of a kind of household appliance system, household appliance.
Background technique
In the case where having found the exception of held household appliance in the user of household appliance, in order to failure whether
Generate or whether need repair etc. judged, call maintenance personal sometimes.Patent document 1 discloses a kind of utilize and communicates
Terminal 1 carries out the compositions of the various analyses of household appliance 10.
Existing technical literature
Patent document
Patent document 1: Japanese Unexamined Patent Publication 2016-95601 bulletin
Summary of the invention
In the case where maintenance personal uses communication terminal 1, such maintenance personal is not limited to the household electrical appliances to a few species
Equipment is diagnosed, and is diagnosed sometimes to the household appliance of numerous species.But, in order to be diagnosed to household appliance, the phase
What is hoped is the past operating condition for knowing household appliance, in general, with such information-related data as operating resume number
According to the memory being stored in household appliance.But, it operates history data and what meaning memory (storage unit) is stored in
Which address due to the type of household electrical appliances, the difference of pattern and may be different, only read operating resume number with from memory
According to useful information can not be generated.
What kind of in order to generate useful information, need possible different, the operating history data of each household electrical appliances with rule
Such definition information in memory is stored in obtain in advance together with operating history data.I.e., passing through will be for example as numerical value
The operating history data enumerated itself and the numerical value meaning combination, can start to generate useful information (operating resume).
But, defining information may be different according to type, the pattern of household electrical appliances, accordingly, it is difficult to the definition that numerous species may be had
The for example substantially the entirety of of information pre-saves in communication terminal 1.
The 1st embodiment of the invention being in view of the above situation made into is a kind of household appliance system, includes household electrical appliances
Equipment has the storage unit for saving operating history data；Server preserves multiple definition corresponding with form information
Information；Communication equipment can carry out exchanging for information with the household appliance and the server, the household appliance system
It is characterized in that, the communication equipment obtains definition letter corresponding with the form information of the household appliance from the server
Breath, the operating history data of the household appliance is obtained from the household appliance.
In addition, the 2nd embodiment of the invention being in view of the above situation made into is a kind of diagnostic method of household appliance,
Comprising: which household appliance saves the step of operating history data；Prepare can between the household appliance and server into
The step of communication equipment of the exchange of row information；The step of preparing the form information of the household appliance；By the form information
The step of being notified to the server；The server sets definition information corresponding with the form information to the communication
The step of preparation is sent；The step of communication equipment obtains the operating history data from the household appliance；The communication is set
The step of standby or described server generates operating resume according to the definition information and the operating history data；And it is described logical
Letter equipment shows the failure based on described the step of operating resume table generated or chart or the display household appliance
Whether there is or not or the step of presumption result the reason of failure.
Moreover, the 3rd embodiment of the invention being in view of the above situation made into is a kind of terminal device, wherein the end
End equipment has following function: distinguishing corresponding multiple server acquirements one for defining information with form information from preserving
Divide and define information, the operating resume of household appliance are generated using the operating history data for defining information and household appliance.
Detailed description of the invention
Fig. 1 is the block diagram of the household appliance system of embodiment 1.
Fig. 2 is the block diagram of the refrigerator of an example of the household appliance as embodiment 1.
Fig. 3 is the figure for indicating to be stored in an example of the value of a certain address of storage unit for the household appliance of embodiment 1.
Fig. 4 be more particularly to the definition information of the household appliance system of embodiment 1 and operating history data flow chart.
Fig. 5 is more particularly to the flow chart of the control data of the household appliance system of embodiment 1.
Fig. 6 is the figure of chart shown by the communication equipment for the household appliance system for indicating embodiment 1.
Fig. 7 is the figure of table shown by the communication equipment for the household appliance system for indicating embodiment 1.
Specific embodiment
Hereinafter, being illustrated referring to appended attached drawing while to the embodiment of the present invention.Same constituent element is marked
Identical explanation is not repeated in same appended drawing reference.
Fig. 1 is the block diagram of the household appliance system of the present embodiment.Household appliance system include household appliance 1, I/F substrate 2,
Communication equipment 3 and service centre 5, communication equipment 3 can be carried out by Wide Area Network 4 (such as internet) and service centre 5
Information communication.
[household appliance 1]
Household appliance 1 has the operating history data of storage household appliance 1 itself, controls the storage unit (memory) of data
11。
As operating history data, it can be equivalent to and for example be set to the detected value of the sensor of household appliance 1, join on one side
According to household appliance 1 sensor detected value on one side by the equipment of control action, state of component etc..It is set to household appliance 1
The type of sensor, quantity, the position in household appliance 1 due to the pattern of household appliance 1, the difference of type and may not
Together.The case where for example household appliance 1 is refrigerator and in the case that household appliance 1 is air conditioner, certainly, even identical ice
Case, as long as being also different pattern, the quantity of sensor mounted, type, position may be different.Household appliance 1 can
Detected value, the state etc. of these sensors are stored at predetermined time intervals.Furthermore the predetermined time due to household appliance 1 pattern,
The difference of type and may be different.Hereinafter, will indicate that the pattern of household appliance 1, the information of type are known as " form information ".It indicates
Such as household appliance 1 is " refrigerator " and be the information of model " A " is an example of form information.
As sensor, as long as e.g. refrigerator, it will be able to enumerate temperature or humidity sensor, the refrigerating chamber outside refrigerator
Interior temperature or humidity sensor, the indoor temperature or humidity sensor of freezing, the indoor temperature or humidity sensor of vegetables, system
The indoor temperature or humidity sensor of ice, cooling indoor temperature or humidity sensor, refrigerating chamber open edge separator
The opening and closing sensor of door etc. of illuminance transducer, force-feeling sensor, each storeroom outside temperature sensor, refrigerator.
In addition, in the case where for example expecting refrigerator as household appliance 1, enumerating pressure as equipment, the state of component
The revolving speed of contracting machine, the revolving speed of fan blown to condenser, expansion valve opening, the magnitude of current of evaporator heater, by evaporator
The electricity of the revolving speed for the fan that the cold air of (cooler) is blowed to each storeroom, the opening and closing of regulating valve or aperture, vegetable chamber heater
Flow, on-off of refrigerator intraoral illumination etc..
Control data bag includes the rule etc. of the driving of the equipment, component that are related to household appliance 1.It is in such as household appliance 1
In the case where refrigerator, control data are the data for being related to determining the function of the revolving speed of the compressor of refrigerator, condition (table).It is
The method (rule) for the revolving speed for determining compressor based on such as temperature of ice box outside temperature, each storeroom.
In this way, being stored with above-mentioned operating history data in storage unit 11.I.e., exist in storage unit 11 and preserve respectively
The detected value of kind sensor or the address area of various equipment or the state of component, but which address which operating be stored in
History data due to household appliance 1 pattern, type and may be different.
[I/F substrate 2]
I/F substrate 2, which has, is converted into communication equipment 3 for the operating history data for the storage unit 11 for being stored in household appliance 1
The function of the form or the form that the storage unit 11 for controlling data conversion Cheng Kexiang household appliance 1 is written that can read in.In household electrical appliances
It is not necessarily necessary in the case that equipment 1 and communication equipment 3 can directly carry out the exchanging of data.It is needed in such as household appliance 1
Will based on serial communication carry out data exchange and communication equipment need based on USB standard carry out data exchange in the case where,
These can be relayed.In addition, the control data region to be written is not necessarily required and saves the composition for operating history data
Element is identical.I.e., it may not be storage unit 11, but other storage unit.
[communication equipment 3]
Communication equipment 3 is the equipment with following each portion: household electrical appliances communication unit, can with household appliance 1 directly or by
I/F substrate 2 carries out the exchange of information indirectly；Center to center communications portion, can in a wired or wireless fashion by Wide Area Network 4 with
Long-range service centre 5 carries out the exchange of information.In addition, communication equipment 3 also includes display unit, display is based on operating resume
Data, the definition information then discussed and presumption result of unfavorable condition reason of chart, household appliance 1 for generating etc.；Operation
Portion can carry out calculation process to the data received from service centre 5, the data read in from household appliance 1.Communication equipment
3 are preferably able to the portable terminals such as the smart phone, the tablet computer terminal that are set as being easy carrying.
[service centre 5]
Service centre 5 has the clothes for being stored with multiple types, the information (master data) of the household appliance 1 of multiple patterns respectively
Business device 51.Server 51 is stored with and the type of household appliance 1 (refrigerator, air conditioner, rinsing maching, heater for cooking etc.), type
Formula (the model A of refrigerator, model B ... etc.) respectively corresponding control data, define information.
Define information include indicate how the data of (which kind of) with how the meaning of (which kind of) be stored in storage unit 11 which
The information of a address.Its concrete example is then discussed.
[refrigerator 10 of an example as household appliance 1]
Fig. 2 is block diagram of the refrigerator 10 corresponding with a certain form information as an example of household appliance 1.Refrigerator 10
With carrying out the control unit 101 of control of refrigerator entirety, control panel 102, storage unit 11 and make to operate history data generation
Sensor etc..
Control unit 101 is equivalent to some or all of operation information output section of the information of operating history data from output
103 obtain various switches, sensor, equipment, the state of component, detected value.Specifically, obtaining door of storage room switch 1031
State, acquirement storage compartment temperature sensor 1032, chiller temperature sensor 1033, the outer temperature sensor 1034 of refrigerator etc. are various
Switch, the state of sensor or detected value, wherein the door of storage room switch 1031 is used to obtain the opening and closing letter of the door of each storeroom
Breath, in addition, revolving speeds of each equipment such as compressor 1035, cooling fan 1036 etc. are detected or controlled.In addition, this reality
The refrigerator 10 for applying example can also be such that storage unit 11 saves by the input unit 1022 of control panel 102 ice specified by the user
The temperature inside the box target value etc. is as the information for being equivalent to operating history data.
It is defeated that there is control panel 102 setting change, the operating stopping being rapidly frozen to cooling temperature etc. to switch over
Enter portion 1022 and cooling temperature that display is set, the operating condition of fast freezing, each door open state etc. display unit
1021。
In this way, every list that control unit 101 can will be determined by the information for the opening and closing information for being originated from door of storage room switch 1031
Each sensor temperature of the position door ETAD expected time of arrival and departure length of time, storage compartment temperature sensor 1032 etc., compressor 1035 operating when
Between, revolving speed, the duration of runs of cooling fan 1036, revolving speed, the fortune such as target value of ice the temperature inside the box obtained from control panel 102
Turn history data, is accumulated into time series (such as every 1 hour) per unit time and is stored in storage unit 11.
[information that storage unit 11 is arrived in storage]
Fig. 3 is the figure for indicating to be stored in an example of the operating history data of storage unit 11 for household appliance 1.Institute as above
State, how the information preservation of (which kind of) in which address of storage unit 11 due to the type of household appliance 1, the difference of pattern and can
Can be different, therefore, even if the operating history data that only acquirement is stored in storage unit 11 (preserves value 1 in address 100, on ground
Preserve value 7.2 etc. in location 101), it is also difficult to it is converted into significant information.
The refrigerator 10 of the present embodiment of the storage unit 11 with the operating history data for preserving such as Fig. 3 is from address 100
It rises the " opening and closing for door switch, as long as opening, just with 1 preservation, as long as closing, just with 0 preservation (address before 7 days successively
100) ", " with Celsius temperature save temperature in refrigerating chamber sensor value (address 101) ", " make positive and negative sign-inverted and to take the photograph
The value (address 102) of family name's temperature preservation chiller temperature sensor " " saves the value of temperature sensor outside refrigerator with Celsius temperature
(address 103) ", " by min-1The revolving speed (address 104) of compressor is saved as dimension ", " by min-1It is saved as dimension
The revolving speed (address 105) of cooling fan ".Also, the number before being preserved 6 days and 23 hours from address 106 with identical sequence
According to.As long as i.e., not with from address 100 every 5 to be stored with the opening and closing information of door switch every 60 minutes, from address 101
Rise such information (define information) of the value for being stored with temperature of refrigerating chamber every 60 minutes with Celsius temperature every 5 together from
The storage unit 11 of the present embodiment obtains operating history data and is analyzed, and can not just generating meaningful information, (operating is carried out
It goes through).
In addition, numerical value as " every 5 ", " every 60 points " in above-mentioned example is an example, however it is not limited to should
It is worth apparent to those skilled in the art.
[by combining with definition information come the generation of the operating resume carried out]
In general, the data volume for defining information is bigger.Therefore, for opposite with the respective form information of household appliance manufacturer
The product answered it is substantially the entirety of, it is difficult to so that communication equipment 3 is pre-saved definition information.In addition, as long as information and storage will be defined
Information (operating history data) combination in portion 11, it is possible to the operating resume that household appliance 1 can be generated, therefore, for peace
From the viewpoint of full property, saves preferably in advance communication equipment 3 yet and define information.On the other hand, define information usually according to
Type, the pattern of household appliance 1 be it is identical, therefore, as long as understanding form information, it should which the definition information of acquirement is with regard to unique
It determines.
[movement of household appliance system]
The communication equipment 3 of the household appliance system of the present embodiment by the type and pattern that are related to household appliance 1, (believe by form
Breath) information via Wide Area Network 4 to service centre 5 send.Service centre 5 be based on the received form information of institute it is determined that
The definition information for the household appliance 1 that communication equipment 3 is sent passes through the definition information of household appliance corresponding with the form information
It is sent from Wide Area Network 4 to communication equipment 3.At this point, the newest control data of the household appliance 1 can also be sent together.
In addition communication equipment 3 reads the information of the operating history data of the storage unit 11 comprising being saved to household appliance 1.
By combining the information read out with information is defined, operating resume are generated.I.e., logical in the household appliance system of the present embodiment
Letter equipment 3 pre-saves the necessity either with or without the definition information especially needed and is lowered.
Later, 3 pairs of operating resume of communication equipment carry out calculation process, to the presence or absence of failure of household appliance 1, the original of failure
Because being estimated or being shown with sheet form, diagrammatic form the operating resume of household appliance 1.
Fig. 4 is by household appliance 1 the case where being refrigerator the household appliance system to indicate the present embodiment as an example
Movement figure.In the movement of this system, in addition to needing to be first carried out in advance as its premise to execute a certain action step
The step of it is such exist necessarily relationship the case where except, can suitably replace its sequence.
Firstly, the refrigerator 10 of an example as household appliance 1 obtains operation information output every such as predetermined time
State, the value (step S110) in portion 103.The user of such household appliance 1 is thinking that household appliance 1 produces some failures
Deng in the case where, maintenance personal (attendant) can be called and entrust and diagnose.
Maintenance personal carries communication equipment 3 and accesses the house for being provided with the user of household appliance 1.In household appliance 1
Definition information be not stored in entrained by maintenance personal come communication equipment 3 in the case where, to 3 input form of communication equipment believe
It ceases and requests to define information (step S210) to server 51.
The server 51 for the request for defining information is received by definition information corresponding with received form information
(step S310) is sent to communication equipment 3.At this point, being also possible to as needed, add the newest control number of household appliance 1
According to rear transmission.
In the case where corresponding definition information has been stored in communication equipment 3, step S210 and step S310 can also
With without.It is preferred that being saved in the definition information of communication equipment 3, control data can refer to taking of being obtained with communication equipment 3
The state for obtaining day, definition information, the generation day of control data or version is saved.In this way, define information, control data are
The differentiation of version when becomes easy.
Then, maintenance personal is directly connected to communication equipment 3 and household appliance 1 or by I/F substrate 2 and household appliance 1
Connection makes the signal of request operating history data export (step S220) to household appliance 1.At this point, be preferably configured as, via
Communication equipment 3 requests the form information of the input of the form information of household appliance 1, the form information inputted and household appliance 1
In the case where inconsistent, the output for operating history data is rejected.Additionally, it is preferred that being configured to, do not have and family in communication equipment 3
In the case where the corresponding definition information of the form information of electric equipment 1, the output for operating history data is also rejected.Pass through setting
Such step is able to suppress using the definition information of mistake and generates operating resume.
Then, the household appliance 1 by the request of operating history data will be stored in the operating history data of storage unit 11
(step S120) is exported to communication equipment 3.
The progress of communication equipment 3 for achieving operating history data is combined with definition information and is generated at the operation of operating resume
Reason, also, a part for operating resume or is not all shown into (step S230) with sheet form or diagrammatic form.In addition, can
Operating resume are analyzed and whether failure is generated to household appliance 1, its reason is estimated simultaneously if generating failure
Display.The chart, table are then discussed.By making user see the presence or absence of the chart, table, failure, the presumption result of reason, tie up
The personnel of repairing are easy to answer the query of user, furthermore, promote the understanding of user.
Maintenance personal operates communication equipment 3 and deletes the operating history data (step acquired by the household appliance 1
S240).Alternatively, being also possible to the side that is automatically deleted after have passed through the scheduled period from the obtaining of operating history data
Formula, setting communication equipment 3 or sets communication and sets after it have passed through the scheduled period in such a way that report form recommends the content deleted
Standby 3.In addition, for defining information, being also possible to inhibit the version for defining information to keep older state to be placed
By from define information obtain have passed through the scheduled period after be automatically deleted in a manner of setting communication equipment 3 or with
The mode setting communication equipment 3 to recommend the content deleted is reported after have passed through the scheduled period.
In addition, server 51 can also substitute communication equipment 3 and execute a part of step S230.Specifically, can also
To be, communication equipment 3 will operate history data and send to server 51, and server 51 carries out that history data and definition letter will be operated
Breath combines and generates the calculation process of operating resume.In this case, communication equipment 3 obtains operation result and exports chart, table
, information is defined alternatively, it is also possible to not receive in advance from server 51.
Fig. 5 is the figure for indicating the movement of household appliance system when updating the control data of household appliance 1.Step S110,
S210, S310 can be measured in the same manner as described above, but with substituting or add the request for defining information, request control data.In step
Control data are received in rapid S310.
Maintenance personal is after the form information for having input the household appliance 1 of write-in for carrying out control data accordingly, to household electrical appliances
Equipment 1 carries out the write request (step S225) of control data.Household appliance 1 receives to request and output form information (step
S125).Communication equipment 3 confirmed that the form information come is inputted in step S225 to be believed with the form come is exported in step s 125
After breath is consistent, it is carried out the processing (step S235) that control data are written to household appliance 1.I.e., believe in the form of the two
Cease it is inconsistent in the case where, the control data of household appliance 1 can not be rewritten.Thereby, it is possible to inhibit inappropriate control data quilt
Write-in.
(a), (b) of Fig. 6 is the figure that communication equipment 3 was generated and be shown in the display unit of communication equipment 3 based on operating resume
One example of table.The chart to be generated can use whole information of sensor of household appliance 1 etc. both to generate, can also
It is generated with thinking necessary information merely with maintenance personal, user.With scale corresponding with 7 days in (a), (b) of Fig. 6
Show ice box outside temperature, temperature of refrigerating chamber, chiller temperature, the ETAD expected time of arrival and departure of refrigerating-chamber door, refrigerator power supply resetting whether there is or not, ice making institute
The cooling intensity setting of the cooling intensity setting of the amount of the water tank used, refrigerating chamber, freezing chamber.When sampling when its pictorialization
Between can also may not be consistent with the sampling time of storage unit 11.Maintenance personal by visual observation the chart and can speculate household appliance
1 the reason of whether generating failure or failure, also, by making user see chart, user can be assisted to understand that its is said
It is bright.In addition, the dimension of the longitudinal axis is also possible to two or more as shown in (a) of Fig. 6.In the present embodiment, it shows and takes the photograph on longitudinal axis
Family name's temperature and time.In this way, the operating resume of different dimensions can be indicated on identical horizontal axis (time shaft), because
This, can visual a variety of operating resume simultaneously, therefore, failure cause in terms of it is relatively convenient.
Fig. 7 is the example that communication equipment 3 was generated and be shown in the table of the display unit of communication equipment 3 based on operating resume
Son is the figure for showing failure cause deduced based on the analysis for operating resume etc..Specifically, (a) of Fig. 7 is to indicate household electrical appliances
The reason of the presence or absence of failure of equipment 1, failure, from failure generation by the table by number of days, (b) of Fig. 7 is to indicate pair
The table for the number that the door for the storeroom that energy saving has an impact is opened.
" fault code " of (a) of Fig. 7 is that the designer of household appliance 1 is predetermined, with " content " phase one to one
It is corresponding." content " is used to illustrate the defect content of household appliance 1, it is known that, the household appliance 1 of the present embodiment is electronic in cooling fan
The outer temperature sensor of machine, refrigerator generates abnormal." pass through number of days " be number of days from being generated extremely documented by " content " really
Definite value or guess value.In the case where " content " is normal situation, do not show " by number of days ".
" project " of (b) of Fig. 7 is used to indicate that the door of the storeroom of the refrigerator 10 of an example as household appliance 1 to exist
It is opened several times in scheduled period.Maintenance personal etc. can specify during this period.By making user see the value, can be improved makes
The awareness of saving energy etc. of user.
The explanation of symbol
1 household appliance,
11 storage units (memory),
10 refrigerators,
101 control units,
102 control panels,
1021 display units,
1022 input units,
103 operation information output sections,
1031 door of storage room switch,
1032 storage compartment temperature sensors,
1033 chiller temperature sensors,
The outer temperature sensor of 1034 refrigerators,
1035 compressors,
1036 cooling fans,
2 I/F substrates,
3 communication equipments,
4 Wide Area Networks,
5 service centres,
51 servers.
Claims (6)
1. a kind of household appliance system, includes
Household appliance has the storage unit for saving operating history data；
Server preserves multiple definition information corresponding with form information；And
Communication equipment can carry out the transmitting-receiving of information with the household appliance and the server,
It is characterized in that,
The communication equipment obtains corresponding with the form information of household appliance definition information from the server, and from institute
State the operating history data that household appliance obtains the household appliance.
2. household appliance system according to claim 1, which is characterized in that
Operating resume are generated according to the definition information and the operating history data,
The communication equipment includes display unit, shows the table or chart generated based on the operating resume.
3. household appliance system according to claim 1 or 2, which is characterized in that
The communication equipment obtains control data corresponding with the household appliance from the server, and the control data are defeated
Out to the household appliance.
4. a kind of diagnostic method of household appliance, which is characterized in that
The diagnostic method includes:
Household appliance saves the step of operating historical data；
The step of preparing the communication equipment for the transmitting-receiving that information can be carried out between the household appliance and server；
The step of preparing the form information of the household appliance；
The step of form information is notified to the server；
The server will definition information corresponding with form information the step of being sent to the communication equipment；
The step of communication equipment obtains the operating history data from the household appliance；
The communication equipment or the server generate operating resume according to the definition information and the operating history data
The step of；And
The communication equipment shows the step of table or chart generated based on the operating resume, or the display household electrical appliances
The step of presumption result of the reason of the presence or absence of failure of equipment or failure.
5. the diagnostic method of household appliance according to claim 4, which is characterized in that
Before the step of communication equipment obtains the operating history data from the household appliance, have to the communication
The step of equipment input form information,
In the case where the form information of the form information of input and the household appliance is inconsistent, the communication equipment can not
The operating historical data is obtained from the household appliance,
The diagnostic method of the household appliance is included in the case where achieving the operating history data, pre- from the acquirement
After between periodically, the step of operating historical data is automatically deleted or recommends the intention deleted is reported.
6. a kind of terminal device, which is characterized in that
The terminal device has following function: taking from multiple servers for defining information corresponding with form information are preserved
A part of definition information is obtained, and generates the fortune of household appliance using the operating history data for defining information and household appliance
Turn resume.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202010973957.XA CN112050549B (en) | 2017-05-31 | 2018-03-05 | Household appliance system, household appliance diagnosis method and terminal device |
Applications Claiming Priority (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP2017-107334 | 2017-05-31 | ||
| JP2017107334A JP6905869B2 (en) | 2017-05-31 | 2017-05-31 | Home appliance systems, home appliance diagnostic methods, and terminal devices |
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202010973957.XA Division CN112050549B (en) | 2017-05-31 | 2018-03-05 | Household appliance system, household appliance diagnosis method and terminal device |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN108981278A true CN108981278A (en) | 2018-12-11 |
Family
ID=64541748
Family Applications (2)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201810180542.XA Pending CN108981278A (en) | 2017-05-31 | 2018-03-05 | The diagnostic method and terminal device of household appliance system, household appliance |
| CN202010973957.XA Active CN112050549B (en) | 2017-05-31 | 2018-03-05 | Household appliance system, household appliance diagnosis method and terminal device |
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202010973957.XA Active CN112050549B (en) | 2017-05-31 | 2018-03-05 | Household appliance system, household appliance diagnosis method and terminal device |
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| Country | Link |
|---|---|
| JP (1) | JP6905869B2 (en) |
| CN (2) | CN108981278A (en) |
| TW (1) | TWI662241B (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113165817A (en) * | 2019-06-27 | 2021-07-23 | 乐天集团股份有限公司 | Control device, unmanned mobile device, and method |
| JP7514996B2 (en) | 2021-11-16 | 2024-07-11 | 東芝ライフスタイル株式会社 | Programs and refrigerators |
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Also Published As
| Publication number | Publication date |
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| JP2018205855A (en) | 2018-12-27 |
| CN112050549B (en) | 2022-06-14 |
| JP6905869B2 (en) | 2021-07-21 |
| TW201903341A (en) | 2019-01-16 |
| TWI662241B (en) | 2019-06-11 |
| CN112050549A (en) | 2020-12-08 |
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Address after: Tokyo, Japan, Japan Applicant after: Hitachi Global Living Program Co., Ltd. Address before: Tokyo, Japan, Japan Applicant before: Hitachi Household Electric Appliance Co. |
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Application publication date: 20181211 |