CN108876177A - A kind of tourism consulting management platform and management method - Google Patents
A kind of tourism consulting management platform and management method Download PDFInfo
- Publication number
- CN108876177A CN108876177A CN201810691510.6A CN201810691510A CN108876177A CN 108876177 A CN108876177 A CN 108876177A CN 201810691510 A CN201810691510 A CN 201810691510A CN 108876177 A CN108876177 A CN 108876177A
- Authority
- CN
- China
- Prior art keywords
- data
- tourist
- client
- management
- module
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 238000007726 management method Methods 0.000 title claims abstract description 60
- 238000007405 data analysis Methods 0.000 claims abstract description 8
- 238000012549 training Methods 0.000 claims abstract description 6
- 238000004458 analytical method Methods 0.000 claims description 18
- 238000000034 method Methods 0.000 claims description 14
- 230000036651 mood Effects 0.000 claims description 11
- 238000012545 processing Methods 0.000 claims description 10
- 238000004891 communication Methods 0.000 claims description 5
- 238000011156 evaluation Methods 0.000 claims description 3
- 238000010586 diagram Methods 0.000 description 10
- 238000004590 computer program Methods 0.000 description 7
- 230000008569 process Effects 0.000 description 6
- 238000003860 storage Methods 0.000 description 5
- 238000005516 engineering process Methods 0.000 description 4
- 230000006870 function Effects 0.000 description 3
- 238000012986 modification Methods 0.000 description 3
- 230000004048 modification Effects 0.000 description 3
- 230000004044 response Effects 0.000 description 3
- 230000006399 behavior Effects 0.000 description 2
- 230000002349 favourable effect Effects 0.000 description 2
- 230000003993 interaction Effects 0.000 description 2
- 208000019901 Anxiety disease Diseases 0.000 description 1
- 230000036506 anxiety Effects 0.000 description 1
- 230000009286 beneficial effect Effects 0.000 description 1
- 230000005540 biological transmission Effects 0.000 description 1
- 210000000481 breast Anatomy 0.000 description 1
- 238000004364 calculation method Methods 0.000 description 1
- 238000013480 data collection Methods 0.000 description 1
- 238000011161 development Methods 0.000 description 1
- 230000008451 emotion Effects 0.000 description 1
- 230000002996 emotional effect Effects 0.000 description 1
- 230000001815 facial effect Effects 0.000 description 1
- 230000008921 facial expression Effects 0.000 description 1
- 239000004615 ingredient Substances 0.000 description 1
- 230000002452 interceptive effect Effects 0.000 description 1
- 238000004519 manufacturing process Methods 0.000 description 1
- 239000000463 material Substances 0.000 description 1
- 238000012544 monitoring process Methods 0.000 description 1
- 230000003287 optical effect Effects 0.000 description 1
- 230000002085 persistent effect Effects 0.000 description 1
- 238000004080 punching Methods 0.000 description 1
- 230000001105 regulatory effect Effects 0.000 description 1
- 238000011160 research Methods 0.000 description 1
- 239000000523 sample Substances 0.000 description 1
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
- G06Q10/06398—Performance of employee with respect to a job function
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0281—Customer communication at a business location, e.g. providing product or service information, consulting
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/14—Travel agencies
Landscapes
- Business, Economics & Management (AREA)
- Engineering & Computer Science (AREA)
- Human Resources & Organizations (AREA)
- Strategic Management (AREA)
- Development Economics (AREA)
- Tourism & Hospitality (AREA)
- Economics (AREA)
- Entrepreneurship & Innovation (AREA)
- Theoretical Computer Science (AREA)
- Marketing (AREA)
- Physics & Mathematics (AREA)
- General Business, Economics & Management (AREA)
- General Physics & Mathematics (AREA)
- Finance (AREA)
- Game Theory and Decision Science (AREA)
- Educational Administration (AREA)
- Accounting & Taxation (AREA)
- Operations Research (AREA)
- Quality & Reliability (AREA)
- Health & Medical Sciences (AREA)
- General Health & Medical Sciences (AREA)
- Primary Health Care (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The invention discloses a kind of tourism consulting management platform and management method, the platform includes：Two clients and Platform Server；Described two clients, respectively tourist's client and consultant's client；Tourist's client is for logging in Platform Server publication consultation information and obtaining feedback information；Consultant's client be used to log in Platform Server check card, reply tourist consultation information, obtain and examine training and information and record job performance；The Platform Server, for providing publication consultation information, management of checking card, performance management and data analysis service and data support service for described two clients.The answer in time that asks questions of tourist can be fed back to tourist by the platform, realize electronic reciprocal, while also the consultant at scenic spot is managed and being supervised；Also the usage experience of tourist is improved.
Description
Technical field
The present invention relates to Internet technical field, in particular to a kind of tourism consulting management platform and management method.
Background technique
According to traditional mode of tourism, people obtain travel information, mirror by circle of friends that is known or being well acquainted with each other or travel agency
It is also fairly limited in circle of friends or the information limitation of travel agency, the travel information obtained in this way.Even tourist browse information according to
By traditionally on paper material, tourist's reference content and answer are not standardized, and existing consulting answer time-effectiveness can not timely feedback
To consultant.And in whole tourism process, between tourist, travel agents, tourism regulatory agency and scenic spot
Can not timely sharing relevant information, lead to that tourist occurs in tourism process ask questions to be unable to get timely solve.
Summary of the invention
In view of the above problems, it proposes on the present invention overcomes the above problem or at least be partially solved in order to provide one kind
State a kind of tourism consulting management platform and management method of problem.
In a first aspect, the embodiment of the present invention provides a kind of tourism consulting management platform, including：At least two clients peace
Platform server；
At least described two clients, respectively tourist's client and consultant's client；Tourist's client is used for
It logs in Platform Server publication consultation information and obtains feedback information；Consultant's client for log in Platform Server into
The consultation information of the capable tourist that checks card, replys obtains and examines training information and record job performance；
The Platform Server, for being that at least described two clients provide publication consultation information, management of checking card, performance
Management and data analysis service and data support service.
In one embodiment, the Platform Server, including：
Module is obtained, the text for obtaining tourist's client inputs, voice inputs and the real-time face of user
Image data, and the feedback data replied for obtaining consultant's client；
Analysis module, the data for being obtained according to the acquisition module are analyzed and are matched or be pushed to and is corresponding
Consultant's client；
Sending module, for by the output of analysis module as a result, being sent to corresponding tourist's client.
In one embodiment, the analysis module, including：
Identify submodule, for obtaining the real-time face image data and input voice data of tourist according to acquisition module,
Identify the mood of tourist；
Submodule is handled, it is described for identification to obtain the text input data and/or input voice data that module obtains
Generic and the mood data for obtaining the identification tourist, carry out database matching processing or are pushed to corresponding consultant
Client.
In one embodiment, the analysis module further includes：
GPS positioning submodule, what location data or tourist's client for obtaining tourist's client were specified
Location data；
The feedback processing submodule is also used to identify text input data and/or voice that the acquisition module obtains
The generic of input data and according to obtain it is described identification tourist mood data and the location data, be pushed to phase
The consultant's client answered.
In one embodiment, the Platform Server further includes：
Base module establishes knowledge base for the consultation information according to acquisition；The knowledge base includes：Risk identification,
Advice programme asks questions and language knowledge base information；
Performance management module, for obtaining the data of checking card of consultant's client, and according to check card data and the official communication
Inquiry person's client replys the number asked questions and evaluation, carries out performance management；
Statistical module for being acquired management to tourist's consultation information, and forms chart data；
Display module, for showing that the chart data of statistical module, the chart data include：Analysis report and consulting report
It accuses.
Second aspect, the embodiment of the present invention provide a kind of tourism consulting management method, and the method uses such as above-mentioned implementation
The described in any item tourism consulting management systems of example realize publication consultation information, management of checking card, performance management and data analysis clothes
Business and data support service.
The beneficial effect of above-mentioned technical proposal provided in an embodiment of the present invention includes at least：
Tourism consulting management platform provided in an embodiment of the present invention, two clients and Platform Server；Described two visitors
Family end, respectively tourist's client and consultant's client；Tourist's client is for logging in Platform Server publication consulting
Information and acquisition feedback information；Consultant's client is used to log in Platform Server and checks card, replys the consulting of tourist
Information, acquisition examine training information and record job performance；The Platform Server is consulted for providing publication for described two clients
It askes information, management of checking card, performance management and data analysis service and data supports service.It can be by the official communication of tourist by the platform
Answer feeds back to tourist to inquiry topic in time, realizes electronic reciprocal, while also the consultant at scenic spot is managed and being supervised；
Also the usage experience of tourist is improved.
Other features and advantages of the present invention will be illustrated in the following description, also, partly becomes from specification
It obtains it is clear that understand through the implementation of the invention.The objectives and other advantages of the invention can be by written explanation
Specifically noted structure is achieved and obtained in book, claims and attached drawing.
Below by drawings and examples, technical scheme of the present invention will be described in further detail.
Detailed description of the invention
Attached drawing is used to provide further understanding of the present invention, and constitutes part of specification, with reality of the invention
It applies example to be used to explain the present invention together, not be construed as limiting the invention.In the accompanying drawings：
Fig. 1 is the overall architecture schematic diagram of tourism consulting management platform provided in an embodiment of the present invention；
Fig. 2 is the block diagram of Platform Server provided by the invention；
Fig. 3 is the block diagram of analysis module 112 provided by the invention；
Wherein：10- client, 11- Platform Server, the robot of 12-AI smart machine, 111- obtain module, 112-
Analysis module, 113- sending module, 114- base module, 115- performance management management module, 116- statistical module, 117- exhibition
Show module, 1121- identifies that submodule, 1122- handle submodule, 1123-GPS positioning submodule.
Specific embodiment
Exemplary embodiments of the present disclosure are described in more detail below with reference to accompanying drawings.Although showing the disclosure in attached drawing
Exemplary embodiment, it being understood, however, that may be realized in various forms the disclosure without should be by embodiments set forth here
It is limited.On the contrary, these embodiments are provided to facilitate a more thoroughly understanding of the present invention, and can be by the scope of the present disclosure
It is fully disclosed to those skilled in the art.
Shown in referring to Fig.1, tourism consulting management platform provided in an embodiment of the present invention, including：At least two clients 10
With Platform Server 11.
Wherein：At least two clients 10 respectively tourist's client and consultant's client, can be according to respective permission
Platform Server is logged in, for example tourist's client can send consultation information and obtain feedback information, can also issue and travel
Related information, strategy of such as travelling, tourism photo, points for attention etc.；
By taking consultant's client as an example, after login, punching operation (for example click is registered, face is registered) can be carried out in upper
Class's mode and the consultation information for recording job performance, replying tourist in time, obtain Platform Server transmission examines training information and pipe
Manage information etc.；
Platform Server 11 can be server cluster, for example may include：Front end gateway server cluster, connection clothes
Business device cluster, core business server cluster, database service cluster and file server；Wherein：
Front end gateway server cluster, respectively at least two clients, such as tourist's client and consultant's client
And core business server cluster connection；It is returned to for forwarding the request of client and by the response of server corresponding
Client；
Connect server cluster, the receiving of the service request for handling client, the foundation for connecting session, maintain and in
Disconnected service；Core business server cluster, for authenticating to user's login, being verified to user right, execute consulting
The logic of publication, push, response and the implementation of information, relevent information of travelling, and behaviour is written and read to database if necessary
Make；Data-base cluster, all data for persistent storage tourism consulting management platform；File server, for the trip of storage
Swim the All Files of consulting management platform.Above-mentioned connection server cluster can also include：PC connection server cluster and movement
Terminal connects server cluster；Above-mentioned PC connection server cluster is used to provide service for the client run on PC；It is above-mentioned
Mobile terminal connection server cluster is used to provide service for the client run on mobile terminal.
In addition, above-mentioned tourism consulting management platform can also include data collection station, such as scenic spot shown in referring to Fig.1
Interior monitoring probe, for obtaining the stream of people in scenic spot, intensive situation in real time；Such as admission ticket gate, for count it is daily or
The volume of the flow of passengers passed through in interval time section；The advisory data relevant to tourism of web terminal acquisition can also be obtained.
Tourism consulting management platform provided in an embodiment of the present invention, by technologies such as Internet of Things and cloud computings, in conjunction with platform
The answer in time that asks questions of tourist can be fed back to tourist, realize electronic reciprocal, while also to scenic spot by server software
Consultant be managed and supervise；Also the usage experience of tourist is improved.A variety of languages can be used in wherein Platform Server software
Speech exploitation, for example developed using JAVA language, front end is carried out to application in conjunction with H5 and is showed, will be taken on different devices more
Kind development language, C#, java, the object c of IOS support various mobile terminals and plate computer package to include the behaviour of touch panel device
Make.Such as client be smart phone or ipad when, can also support the IOS system and android system of mobile terminal.
Database is based on Sybase, mysql, oracle, informix, db2 etc., and all data sources are all with unified
Database based on.
In one embodiment, referring to shown in Fig. 2, Platform Server 11 includes obtaining module 111,112 and of analysis module
Sending module 113；Module 111 is obtained, the text for obtaining tourist's client inputs, voice inputs and the real-time surface of user
Portion's image data, and the feedback information for obtaining the reply of consultant's client；Analysis module 112, for according to acquisition mould
The volume of data that block 111 obtains is analyzed, and is matched or be pushed to corresponding consultant's client；Then mould is sent
The output result of analysis module 112 is sent to corresponding tourist's client by block 113；
Further, referring to shown in Fig. 3, above-mentioned analysis module 112, including：
Submodule 1121 is identified, for module to obtain the real-time face image data of tourist and voice inputs number according to obtaining
According to identifying the mood of tourist；
Submodule 1122 is handled, obtains text input data and/or input voice data that module obtains for identification
Generic and the mood data for obtaining identification tourist carry out database matching processing or are pushed to corresponding consultant client
End.
In the present embodiment, the mood purpose of tourist is identified, consultant can be allowed to understand the state of client, realize humane close
Bosom carries out targeted mood placating to tourist and solves the problems, such as.
Such as when acquisition be tourist words consultation information, can be according to the languages classification described in text, such as Chinese, English
Language, French etc. match corresponding keyword in consulting Database and are searched, and show that multiple problems arrange according to the keyword
Table is further selected for tourist；On-line consulting is either selected at the very start, matches corresponding consultant according to languages.It can shape
At intelligentized tourism seek advice from answer, and be adaptable to it is multilingual, accomplish support keyword response.
Such as when acquisition be tourist language and characters input information, can according to speech recognition mode in the prior art,
Identify that its affiliated languages matches the consultant of corresponding languages；Or text is converted into according to speech recognition, further according to text
It is handled according to above-mentioned words consultation information, details are not described herein again.It, can also be by identifying its sound while speech recognition
Color, word speed and intonation identify the emotional state of tourist, for example when word speed is greater than 120 words/per minute, intonation is higher than 70 decibels
When, then it is assumed that tourist's mood is more exciting, the state in indignation.
For another example by obtaining the real-time face image data of tourist, according to face recognition technology in the prior art, such as
The IntraFace application of research team of Carnegie Mellon University exploitation can identify facial features, can identify human face expression
It whether is anxiety, indignation, happiness, sad etc..
Further include GPS positioning submodule 1123 referring to shown in Fig. 3, the location data of available tourist's client or obtains
The status data for taking tourist's client to specify on map.It can be pushed away according to the consultation information of the location data combination tourist of tourist
It gives to consultant known to scenic spot corresponding to the location data, accomplishes precisely to seek advice from, quickly solve the problems, such as.
Further, in order to more preferably arrange tourism strategy, points for attention, the data source of this Platform Server can be from
Each consulting site obtains, and can also be acquired by various equipment and be closed in advisory data, such as web crawlers acquisition online forum
The relevant official communication of the tourism such as social network sites, circle community is asked questions with answer or obtained by other means in tourism topic
Inquiry topic, answer, consulting Database is arrived in storage after combing, then carries out logical process by backstage, analyzes information, row ingredient
Analysis report or various external consulting data.By being acquired management to the relevant consultation information of tourist, and chart is formed, figure
Data analysis, including consulting amount ranking seeks advice from relevant various statistics.
In the present embodiment, dynamic realtime stream of people data and right can also be acquired by the picture catching using camera
Face carries out Emotion identification acquisition, carries out data parsing to complete consultation process.Further, it can be carried out remotely by camera
Supervision consulting platform, and actual conversation can be carried out by remote camera and be managed.
In addition, can support the identification and interaction of various countries' language using speech recognition technology, by language identification, consulting
It askes retrieval answer in database to be fed back, feedback system voice prompting feedback and text feedback.The mode of feedback, it might even be possible to
It is realized in a manner of the interactive mode of robot or other electronic equipments.
It is possible to further (actively obtain the GPS positioning data of tourist's client, or by tourist by GPS positioning mode
The specified GPS positioning data of client), the surrounding enviroment and facilities information in positioning consulting place, in conjunction with cartographic information, feedback
To consultation information needed for tourist.
In one embodiment, above-mentioned Platform Server, referring to shown in Fig. 2, for Management Advisory Services person and auxiliary consultant
Work, further include：
Base module 114 establishes knowledge base for the consultation information according to acquisition；Above-mentioned knowledge base includes：Risk is known
Not, advice programme asks questions and language knowledge base information；
Performance management module 115 passes through for obtaining the data of checking card of consultant's client, such as when under logging state
The camera of consultant's client carries out face and checks card, and can also carry out clicking to register checking card in logging state；And according to above-mentioned
Data of checking card and consultant's client reply the number and evaluation that tourist asks questions, and carry out performance management；Such as number compared with
More, performance appraisal can be carried out according to number；Performance appraisal can also be carried out according to tourist to the favorable comment of consultant；It can also root
It is comprehensive to carry out performance appraisal according to number and favorable comment.Consultant is managed using information-based means to realize, such as into
Row examines training management, performance management etc..
Statistical module 116 for being acquired management to tourist's consultation information, and forms chart data；
Display module 117, for showing that the chart data of statistical module, above-mentioned chart data include：Analysis report and official communication
Ask report.
Further, shown in operation diagram 1, above-mentioned consultant's terminal can be integrated into the robot 12 of AI smart machine,
And the AI smart machine robot is launched to receiving in scenic spot that tourist is one-to-one, point-to-point consulting, realize that human-computer interaction is consulted
It askes.
The embodiment of the invention also provides a kind of tourism consulting management method, this method uses provided in an embodiment of the present invention
Above-mentioned tourism consulting management platform realizes publication consultation information, management of checking card, performance management and data analysis service and data
Support service.
Since the principle of the solved problem of this method is similar to tourism consulting management platform, the implementation of this method can be with
Referring to the implementation of aforementioned tourism consulting management platform, overlaps will not be repeated.
It should be understood by those skilled in the art that, the embodiment of the present invention can provide as method, system or computer program
Product.Therefore, complete hardware embodiment, complete software embodiment or reality combining software and hardware aspects can be used in the present invention
Apply the form of example.Moreover, it wherein includes the computer of computer usable program code that the present invention, which can be used in one or more,
The shape for the computer program product implemented in usable storage medium (including but not limited to magnetic disk storage and optical memory etc.)
Formula.
The present invention be referring to according to the method for the embodiment of the present invention, the process of equipment (system) and computer program product
Figure and/or block diagram describe.It should be understood that every one stream in flowchart and/or the block diagram can be realized by computer program instructions
The combination of process and/or box in journey and/or box and flowchart and/or the block diagram.It can provide these computer programs
Instruct the processor of general purpose computer, special purpose computer, Embedded Processor or other programmable data processing devices to produce
A raw machine, so that being generated by the instruction that computer or the processor of other programmable data processing devices execute for real
The device for the function of being specified in present one or more flows of the flowchart and/or one or more blocks of the block diagram.
These computer program instructions, which may also be stored in, is able to guide computer or other programmable data processing devices with spy
Determine in the computer-readable memory that mode works, so that it includes referring to that instruction stored in the computer readable memory, which generates,
Enable the manufacture of device, the command device realize in one box of one or more flows of the flowchart and/or block diagram or
The function of being specified in multiple boxes.
These computer program instructions also can be loaded onto a computer or other programmable data processing device, so that counting
Series of operation steps are executed on calculation machine or other programmable devices to generate computer implemented processing, thus in computer or
The instruction executed on other programmable devices is provided for realizing in one or more flows of the flowchart and/or block diagram one
The step of function of being specified in a box or multiple boxes.
Obviously, various changes and modifications can be made to the invention without departing from essence of the invention by those skilled in the art
Mind and range.In this way, if these modifications and changes of the present invention belongs to the range of the claims in the present invention and its equivalent technologies
Within, then the present invention is also intended to include these modifications and variations.
Claims (6)
1. a kind of tourism consulting management platform, which is characterized in that including：At least two clients and Platform Server；
At least described two clients, respectively tourist's client and consultant's client；Tourist's client is for logging in
Platform Server issues consultation information and obtains feedback information；Consultant's client is beaten for logging in Platform Server
Card, the consultation information for replying tourist obtain and examine training information and record job performance；
The Platform Server, for being that at least described two clients provide publication consultation information, management of checking card, performance management
Service is supported with data analysis service and data.
2. a kind of tourism consulting management platform as described in claim 1, which is characterized in that the Platform Server, including：
Module is obtained, the text for obtaining tourist's client inputs, voice inputs and the real-time face image of user
Data, and the feedback data replied for obtaining consultant's client；
Analysis module, the data for being obtained according to the acquisition module are analyzed and are matched or be pushed to corresponding official communication
Inquiry person's client；
Sending module, for by the output of analysis module as a result, being sent to corresponding tourist's client.
3. a kind of tourism consulting management platform as claimed in claim 2, which is characterized in that the analysis module, including：
Submodule is identified, for according to the real-time face image data and input voice data for obtaining module acquisition tourist, identification
The mood of tourist；
Handle submodule, for identification it is described obtain module obtain text input data and/or input voice data it is affiliated
Classification and the mood data for obtaining the identification tourist, carry out database matching processing or are pushed to corresponding consultant client
End.
4. a kind of tourism consulting management platform as claimed in claim 3, which is characterized in that the analysis module further includes：
GPS positioning submodule, the positioning that location data or tourist's client for obtaining tourist's client are specified
Data；
The feedback processing submodule is also used to identify text input data and/or voice input that the acquisition module obtains
The generic of data and according to the mood data and the location data for obtaining the identification tourist, is pushed to corresponding
Consultant's client.
5. a kind of tourism consulting management platform as claimed in claim 2, which is characterized in that the Platform Server further includes：
Base module establishes knowledge base for the consultation information according to acquisition；The knowledge base includes：Risk identification, consulting
Scheme asks questions and language knowledge base information；
Performance management module, for obtaining the data of checking card of consultant's client, and according to check card data and the consultant
Client replys the number asked questions and evaluation, carries out performance management；
Statistical module for being acquired management to tourist's consultation information, and forms chart data；
Display module, for showing that the chart data of statistical module, the chart data include：Analysis report and consultation report.
6. a kind of tourism consulting management method, which is characterized in that the method uses trip as described in any one in claim 1-5
Consulting management system is swum, realizes that publication consultation information, management of checking card, performance management and data analysis service and data support clothes
Business.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810691510.6A CN108876177A (en) | 2018-06-28 | 2018-06-28 | A kind of tourism consulting management platform and management method |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810691510.6A CN108876177A (en) | 2018-06-28 | 2018-06-28 | A kind of tourism consulting management platform and management method |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN108876177A true CN108876177A (en) | 2018-11-23 |
Family
ID=64296680
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201810691510.6A Pending CN108876177A (en) | 2018-06-28 | 2018-06-28 | A kind of tourism consulting management platform and management method |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN108876177A (en) |
Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111681140A (en) * | 2020-05-26 | 2020-09-18 | 天津市微卡科技有限公司 | Tourism information management system and management method based on service type robot |
| CN112465410A (en) * | 2021-01-24 | 2021-03-09 | 北京新广视通科技有限公司 | Multidimensional intelligent supervision and management system |
| CN112581015A (en) * | 2020-12-28 | 2021-03-30 | 北京智能工场科技有限公司 | Consulting teacher quality evaluation system and evaluation method based on AI (Artificial intelligence) inspection |
| CN113205650A (en) * | 2021-04-27 | 2021-08-03 | 中国工商银行股份有限公司 | Self-service card making method and device, computer equipment and readable storage medium |
| CN115146964A (en) * | 2022-07-01 | 2022-10-04 | 北京博数嘉科技有限公司 | Tourism management system and method capable of realizing intelligent analysis |
| CN115147248A (en) * | 2022-07-01 | 2022-10-04 | 北京博数嘉科技有限公司 | Big data-based travel information consultation system and method |
| CN115174620A (en) * | 2022-07-01 | 2022-10-11 | 北京博数嘉科技有限公司 | Intelligent tourism comprehensive service system and method |
Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20120072217A1 (en) * | 2010-09-17 | 2012-03-22 | At&T Intellectual Property I, L.P | System and method for using prosody for voice-enabled search |
| CN102880662A (en) * | 2012-09-03 | 2013-01-16 | 常州嘴馋了信息科技有限公司 | Website on-line customer service system |
| CN105744090A (en) * | 2014-12-09 | 2016-07-06 | 阿里巴巴集团控股有限公司 | Voice information processing method and device |
| CN106100883A (en) * | 2016-03-12 | 2016-11-09 | 浙江工商大学 | A kind of cloud service evaluation method and device |
-
2018
- 2018-06-28 CN CN201810691510.6A patent/CN108876177A/en active Pending
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20120072217A1 (en) * | 2010-09-17 | 2012-03-22 | At&T Intellectual Property I, L.P | System and method for using prosody for voice-enabled search |
| CN102880662A (en) * | 2012-09-03 | 2013-01-16 | 常州嘴馋了信息科技有限公司 | Website on-line customer service system |
| CN105744090A (en) * | 2014-12-09 | 2016-07-06 | 阿里巴巴集团控股有限公司 | Voice information processing method and device |
| CN106100883A (en) * | 2016-03-12 | 2016-11-09 | 浙江工商大学 | A kind of cloud service evaluation method and device |
Non-Patent Citations (2)
| Title |
|---|
| 周蕊: "《基于双因素视角的中小企业移动办公用户行为研究》", 27 April 2017 * |
| 戴钟伟: "《智慧生产互联网+时代下视听内容的生产与创新》", 30 May 2017 * |
Cited By (9)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111681140A (en) * | 2020-05-26 | 2020-09-18 | 天津市微卡科技有限公司 | Tourism information management system and management method based on service type robot |
| CN112581015A (en) * | 2020-12-28 | 2021-03-30 | 北京智能工场科技有限公司 | Consulting teacher quality evaluation system and evaluation method based on AI (Artificial intelligence) inspection |
| CN112581015B (en) * | 2020-12-28 | 2024-02-09 | 北京智能工场科技有限公司 | Consultant quality assessment system and assessment method based on AI (advanced technology attachment) test |
| CN112465410A (en) * | 2021-01-24 | 2021-03-09 | 北京新广视通科技有限公司 | Multidimensional intelligent supervision and management system |
| CN113205650A (en) * | 2021-04-27 | 2021-08-03 | 中国工商银行股份有限公司 | Self-service card making method and device, computer equipment and readable storage medium |
| CN115146964A (en) * | 2022-07-01 | 2022-10-04 | 北京博数嘉科技有限公司 | Tourism management system and method capable of realizing intelligent analysis |
| CN115147248A (en) * | 2022-07-01 | 2022-10-04 | 北京博数嘉科技有限公司 | Big data-based travel information consultation system and method |
| CN115174620A (en) * | 2022-07-01 | 2022-10-11 | 北京博数嘉科技有限公司 | Intelligent tourism comprehensive service system and method |
| CN115146964B (en) * | 2022-07-01 | 2023-11-07 | 北京博数嘉科技有限公司 | Tourism management system and method capable of realizing intelligent analysis |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN108876177A (en) | A kind of tourism consulting management platform and management method | |
| EP3654211A1 (en) | Automated response server device, terminal device, response system, response method, and program | |
| US20200410401A1 (en) | System and Method for Searching and Matching Content Over Social Networks to an Individual | |
| CN109416816B (en) | Artificial intelligence system supporting communication | |
| KR102100976B1 (en) | Digital assistant processing with stack data structure background | |
| CN109859829B (en) | Medical equipment repair system based on WeChat public platform and operation method thereof | |
| CN103346957B (en) | A kind of system and method according to contact person's message alteration contact head image expression | |
| CN107846350A (en) | A kind of method, computer-readable medium and the system of context-aware Internet chat | |
| CN109074523A (en) | Unified message search | |
| CN110489198A (en) | A kind of method and system of worksheet | |
| CN109753635A (en) | Use high-quality exemplary document automation assistant | |
| CN106796526A (en) | JSON Stylesheet Language Transformations | |
| CN107092639A (en) | A kind of search engine system | |
| CN111813910B (en) | Customer service problem updating method, customer service problem updating system, terminal equipment and computer storage medium | |
| US20180365551A1 (en) | Cognitive communication assistant services | |
| CN109416787A (en) | To online service supplier exposure mission bit stream | |
| CN114490975A (en) | User question labeling method and device | |
| US11687957B2 (en) | Mobile cloud and mobile cloud computing for a user-customized survey or election service system and method | |
| CN112016077B (en) | Page information acquisition method and device based on sliding track simulation and electronic equipment | |
| CN108763352A (en) | Interview questioning method, device and electronic equipment | |
| Huang et al. | The Structural Framework Design on Information Management System of University Funding | |
| WO2021065098A1 (en) | Information processing device, information processing system, and information processing method | |
| CN109981490B (en) | Intelligent network switch system with action value-added service | |
| JP7064766B2 (en) | Information processing equipment, information processing methods, and programs | |
| CN116186146A (en) | User tag system, method, device and storage medium |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20181123 |
|
| RJ01 | Rejection of invention patent application after publication |