CN108769624B - Intelligent automobile insurance mobile video surveying system - Google Patents
Intelligent automobile insurance mobile video surveying system Download PDFInfo
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- CN108769624B CN108769624B CN201810744421.3A CN201810744421A CN108769624B CN 108769624 B CN108769624 B CN 108769624B CN 201810744421 A CN201810744421 A CN 201810744421A CN 108769624 B CN108769624 B CN 108769624B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/18—Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast
- H04N7/183—Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast for receiving images from a single remote source
- H04N7/185—Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast for receiving images from a single remote source from a mobile camera, e.g. for remote control
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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Abstract
The invention discloses a mobile video survey system of an intelligent vehicle insurance, which mainly comprises a mobile terminal, a service terminal and a cloud service terminal, wherein a vehicle insurance system is arranged in the mobile terminal, the vehicle insurance system comprises an operation module, a video module, an audio module, an image processing module, an audio and video synchronization module and an information feedback module, login verification is carried out on user information through the vehicle insurance system in the mobile terminal, the video module and the audio module shoot damaged parts of vehicles on site and explain the damaged parts, the shot videos are uploaded to the cloud service terminal through the audio and video synchronization module to be recorded, the service terminal is connected with each other through real-time interfaces, the site is checked, a damage-assessment list is formulated, and the damage-assessment list is fed back and answered through the information feedback module. In a word, the method and the device have the advantages that the damaged part of the vehicle is rapidly surveyed, damage is determined through remote completion, the definition and undistortion of a video picture are guaranteed, and the damaged part is better explained.
Description
Technical Field
The invention belongs to the technical field of vehicle insurance investigation, and particularly relates to an intelligent vehicle insurance mobile video investigation system.
Background
Along with the continuous increase of automobile holding capacity in China, the automobile insurance business volume is greatly improved, the problems of non-transparency, non-uniform inspection/loss assessment standards, difficult service supervision and management and the like exist in the traditional automobile insurance inspection and loss assessment mode, when an accident occurs, an inspector can arrive at an accident occurrence place for inspection according to the dispatching of a service center, record the situation, and send recorded inspection reports and data to a next procedure post for data submission, so that the time is long, the efficiency is low, and the claim settlement efficiency and the claim settlement speed of a user for insurance application are influenced; meanwhile, most of the survey personnel log in the system through a computer PC to process cases and look up relevant information such as insurance policy and report, and cannot look up relevant information on an internal network or an external network in time because the work place of the survey personnel is not fixed; the site condition of the surveyor cannot be fed back to the customer service center in time, and the surveyor must inform or return to the company to enter a computer PC system for feedback through a telephone, so that the communication cost and time are greatly increased; therefore, it is imperative to establish a suitable survey management system to solve these problems.
Along with the development of data informationization, when the accident investigation was carried out to the car insurance, carry out remote video monitoring and operate the impaired condition of vehicle, carry out the record to impaired information, convenient and fast removes long-range damage service that just can be accomplished through mobile communication equipment, need not survey personnel and just can accomplish to the scene, improve the objectivity and the accuracy of damage assessment data information, reduce manpower and material resources, can carry out the part fast through third party accessory platform and make the claim.
However, in the process of video survey, the jitter of the video image during video shooting is easy to occur, the shooting angle of the damaged part of the vehicle cannot be well controlled, the video shooting is incomplete, the damaged part cannot be accurately adjusted and shot, in addition, the image is easy to distort during uploading of the video, the whole image is fuzzy during receiving, the damage assessment processing is not convenient, meanwhile, the asynchronism of the audio and the video is easy to occur when the damaged part is explained, the damage assessment processing by workers is not easy, and the real-time situation of the site cannot be well reflected.
Disclosure of Invention
Aiming at the technical problems, the invention provides an intelligent vehicle insurance mobile video surveying system.
The technical scheme of the invention is as follows: an intelligent vehicle insurance mobile video surveying system mainly comprises a mobile terminal, a service terminal and a cloud service terminal, wherein a vehicle insurance system is arranged in the mobile terminal and comprises an operation module, a video module, an audio module, an image processing module and an audio and video synchronization module;
the operation module comprises a login unit, a verification unit, an information reservation unit, a positioning unit and an information feedback unit, wherein the login unit is used for carrying out system login verification on an assessment and loss user, the verification unit is used for determining and verifying basic information of the assessment and loss user, the information reservation unit is used for solving a plan for vehicle assessment and loss required, the positioning unit is used for determining the geographical position of a damaged vehicle, and the information feedback unit is used for playing back and checking recorded data, further forming feedback with a service terminal and better solving a problem;
the video module comprises a judging unit, a focusing unit and a collecting unit, the judging module is used for controlling the offset angle when shooting videos on the corresponding damaged parts of the vehicle, the focusing unit is used for reducing the video jitter and enhancing the definition effect when shooting the damaged parts, and the collecting unit is used for preprocessing the video image signals;
the audio module comprises a noise reduction unit, a filtering unit, a caption display unit and a modulation unit, wherein the noise reduction unit is used for carrying out noise reduction processing on received sound, the filtering unit is used for separating and selecting sound, the caption display unit is used for recording sound information received by the audio module and a service terminal and displaying the sound information in a caption mode, so that communication between the audio module and the service terminal is facilitated, and the modulation unit is used for modulating a signal into a stable high-frequency radio-frequency signal;
the image processing module comprises an image enhancement unit, an image correction unit and a storage unit, wherein the image enhancement unit is used for enhancing the frame number of the preprocessed video signal, enhancing the definition of the image and facilitating the processing work of the video at the rear; the image correction unit is used for carrying out restoration processing on a distorted image shot by a video; the storage unit is used for storing the processed data, so that playback and problem raising are facilitated;
the audio and video synchronization module is used for carrying out synchronization processing on audio and video images, ensuring consistency during signal transmission, being capable of ensuring answering on site conditions and uploading information to the service terminal.
The service terminal includes information determination unit, nuclear damage quotation unit, risk evaluation unit and information analysis unit, the information determination unit is used for receiving the processing to the impaired information reservation of vehicle, nuclear damage quotation unit is used for carrying out decoding analysis to the shooting video of uploading, makes the nuclear damage judgement, formulates the damage list, the risk evaluation unit is used for sending the video of the impaired position of vehicle to the third party, provides rationalized part information indemnity, the information analysis unit is used for verifying vehicle information, prevents vehicle information's unreality.
The cloud service terminal is used for receiving the information uploaded by the mobile terminal, transmitting the uploaded information to the service terminal, interconnecting data through the server port, uploading the damage assessment record to the cloud service for storage, and facilitating subsequent feedback information processing.
Furthermore, the mobile terminal is a mobile phone, a notebook computer or a tablet computer with camera shooting and recording functions.
Furthermore, the image processing module comprises a grading amplification module, and the grading amplification module is used for carrying out grading amplification processing on the processed video image or carrying out recognition analysis by carrying out screenshot processing on the amplified image, so that the details of the damaged part of the vehicle can be conveniently known.
Furthermore, the audio and video synchronization module further comprises a video watermarking unit and an encryption unit, wherein the video watermarking unit is used for adding a real-time watermark to the shot video, identifying the authenticity of the video and preventing the forgery of the shot video, and the encryption unit is used for encrypting and uploading video information to avoid that the uploading of the information is not influenced by the outside.
Further, the operation module uses 2G/3G/4G/WiFi network.
Further, the mobile terminal is connected with the printer through the Bluetooth to print the loss assessment list.
Further, the car insurance system comprises a retransmission prompting module, and the retransmission prompting module is used for ensuring the integrity and the fluency of uploading when information is uploaded to the cloud service terminal.
The method for applying the system to carry out the mobile video survey system comprises the following steps:
(1) the mobile terminal enters a vehicle insurance system for login verification, determines driving certificates and driver vehicle information, and performs vehicle damage assessment information reservation and plan acceptance through an information reservation unit, so that the rapid interactive connection of ports of the service terminal can be realized, the mobile terminal enters the system for vehicle video survey, and the geographic position of the vehicle is determined through the positioning module, thereby further ensuring that the surveyor can arrive at the site, and performing real-time video communication and recording through the connection of the cloud service terminal;
(2) after entering a car insurance system, selecting video survey to shoot a corresponding damaged part of a vehicle in real time, adjusting a shot picture by a video module, carrying out angle specification on the shot video picture by a judgment unit, ensuring that the image of each direction of the damaged part can be completely presented by controlling the offset angle during mobile shooting, reducing the jitter of the shot video by a focusing unit, ensuring the picture quality, and transmitting the shot video to an image processing module after signal preprocessing is carried out on the shot video by an acquisition unit;
(3) the image processing module further processes the conversion signal of the acquisition unit, the image enhancement unit performs frame number enhancement on the shot video, enhances the image definition and facilitates the operability of the service terminal in image understanding, the image correction unit performs distortion restoration processing on the high-definition video image to ensure the high definition of the image uploading, and the storage unit stores and records the processed video to facilitate playback and feedback;
(4) in the video shooting process, voice explanation is carried out on the damaged part of the vehicle through an audio module, noise removal is carried out on sound by a noise reduction unit, sound separation and extraction are carried out by a filtering unit, the influence of external factors on voice transmission is prevented, so that the clearness and accuracy of field sound are ensured, caption loading and display are carried out through a caption display unit, understanding of different spoken languages is facilitated, the clear understanding of communicated words of two parties is ensured, a modulation unit modulates long and stable high-frequency emission signals with sound information to be loaded, and the clearness of the sound information is ensured;
(5) the processed video information and audio signals are synchronously processed through the audio and video synchronization module and uploaded to the cloud service terminal, the service terminal receives uploaded information in the cloud service terminal, vehicle information is verified and processed, the false nature of the vehicle information is prevented, the field condition can be known in real time, damage assessment and quotation work is carried out, videos are sent to a third party, reasonable compensation is provided for damaged parts, a damage assessment sheet is formed, damage assessment records are uploaded to the cloud service for storage, meanwhile, the stored video data are played back through the information feedback module and viewed, and real-time feedback and exchange are carried out on the problem that the damage assessment sheet and the damaged parts of the vehicles are objected.
Compared with the prior art, the invention has the beneficial effects that: the system can rapidly determine the damage of the damaged part of the vehicle through video survey, a vehicle holding person can log in the system through an operation module, the vehicle holding person is connected with a cloud service terminal and then connected with a service terminal interface through the cloud service terminal, the service terminal stores and knows the field situation in real time, after the real-time logging, the field situation is shot live through a vehicle insurance system in a mobile terminal, a video module in the vehicle insurance system standardizes and operates the shot video, the applicability is strong, the operation can be carried out without professional personnel, the shot video picture is ensured to be clear and accurately reflect the damaged situation of the vehicle, the picture is processed through an image processing module, the field situation is explained through an audio module, the audio module synchronously processes audio and video, the synchronism is realized, the service terminal analyzes the video to form a fixed damage list, and then transmitted to the mobile terminal for determination. The method can shorten the site damage assessment time, guarantee the fluency of uploading videos, facilitate communication between two parties, rapidly make damage assessment judgment, is convenient and rapid, can remotely carry out damage assessment work, guarantee the clarity, accuracy and undistortion of videos of damaged parts of the shot vehicles, and can make explanation.
Drawings
FIG. 1 is a block diagram of the system of the present invention.
Detailed Description
For the convenience of understanding the technical solution of the present invention, the present invention is further explained with reference to fig. 1 and the specific embodiment, which is not to be construed as limiting the scope of the present invention.
As shown in fig. 1, an intelligent car insurance mobile video survey system mainly comprises a mobile terminal, a service terminal and a cloud service terminal, wherein a car insurance system is arranged in the mobile terminal, the mobile terminal is a mobile phone, a notebook computer and a tablet personal computer with camera and recording functions, the mobile terminal is connected with a printer through bluetooth to print a loss assessment form, and the car insurance system comprises an operation module, a video module, an audio module, an image processing module and an audio and video synchronization module;
the operation module comprises a login unit, a verification unit, an information reservation unit, a positioning unit and an information feedback unit, wherein the login unit is used for performing system login verification on the damage assessment user, the verification unit is used for determining and verifying basic information of the damage assessment user, the information reservation unit is used for planning a case for vehicle damage assessment, the positioning unit is used for determining the geographical position of a damaged vehicle, the information feedback unit is used for playing back and checking recorded data, further forming feedback with a service terminal and better answering a problem, and the operation module uses a network of 2G/3G/4G/WiFi for operating, logging in and uploading information;
the video module comprises a judging unit, a focusing unit and a collecting unit, the judging module is used for controlling the offset angle when shooting videos on the corresponding damaged parts of the vehicle, the focusing unit is used for reducing the video jitter and enhancing the definition effect when shooting the damaged parts, and the collecting unit is used for preprocessing the video image signals;
the audio module comprises a noise reduction unit, a filtering unit, a caption display unit and a modulation unit, wherein the noise reduction unit is used for carrying out noise reduction processing on received sound, the filtering unit is used for separating and selecting sound, the caption display unit is used for recording sound information received by the audio module and the service terminal and displaying the sound information in a caption mode, communication between the audio module and the service terminal is facilitated, and the modulation unit is used for modulating a signal into a stable high-frequency radio-frequency signal;
the image processing module comprises an image enhancement unit, an image correction unit, a storage unit and a grading amplification module, wherein the image enhancement unit is used for enhancing the frame number of a preprocessed video signal, enhancing the definition of a picture and facilitating the processing work of the video at the rear, the image correction unit is used for performing resilience processing on a distorted image shot by the video, the storage unit is used for storing processed data and facilitating playback and problem extraction, and the grading amplification module is used for performing grading amplification processing on the processed video image or performing identification analysis by performing screenshot processing on the amplified image so as to facilitate the understanding of the detailed condition of the damaged part of the vehicle;
the audio and video synchronization module is used for synchronously processing audio and video images, ensuring consistency during signal transmission and answering site conditions and uploading information to the service terminal, and also comprises a video watermarking unit and an encryption unit, wherein the video watermarking unit is used for carrying out real-time performance during video shooting, and the encryption unit is used for encrypting and uploading video information so as to prevent the uploading of the information from being influenced by the outside;
the service terminal comprises an information determining unit, a core loss quotation unit, a risk evaluation unit and an information analysis unit, wherein the information determining unit is used for receiving and processing the reservation of the damaged information of the vehicle, the core loss quotation unit is used for decoding and analyzing the uploaded shooting video, making core loss judgment and making a damage-determining list, the risk evaluation unit is used for sending the video of the damaged part of the vehicle to a third party, reasonable part information compensation is provided, and the information analysis unit is used for verifying the vehicle information and preventing the unreality of the vehicle information.
The cloud service terminal is used for receiving the information uploaded by the mobile terminal, transmitting the uploaded information to the service terminal, interconnecting data through the server port, uploading the loss assessment record to the cloud service for storage, and facilitating subsequent feedback information processing.
The method for applying the system to carry out the mobile video survey system comprises the following steps:
(1) the system enters a vehicle insurance system through a mobile terminal for login verification, determines driving certificates and driver vehicle information, performs vehicle loss assessment information reservation and plan acceptance through an information reservation unit, can realize rapid interactive connection on ports of a service terminal, enters the system for vehicle video loss assessment survey, determines the geographic position of a vehicle through a positioning module, further ensures that a surveyor can arrive at the site, and performs real-time video communication and recording through connection of a cloud service terminal;
(2) after entering a vehicle insurance system, selecting video survey to carry out real-time shooting work on a corresponding damaged part of a vehicle, adjusting a picture during shooting by a video module, carrying out angle specification on the shot video picture by a judgment unit, ensuring that images in each direction of the damaged part can be completely presented by controlling the offset angle during mobile shooting, reducing the jitter of the shot video by a focusing unit, ensuring the picture quality, and transmitting the shot video to an image processing module after signal preprocessing is carried out on the shot video by an acquisition unit;
(3) the image processing module further processes the conversion signal of the acquisition unit, the image enhancement unit performs frame number enhancement on the shot video, enhances the image definition and facilitates the operability of the service terminal in image understanding, the image correction unit performs distortion restoration processing on the high-definition video image to ensure the high definition of the image uploading, and the storage unit stores and records the processed video to facilitate playback and feedback;
(4) in the video shooting process, voice explanation is carried out on the damaged part of the vehicle through an audio module, noise removal is carried out on sound by a noise reduction unit, sound separation and extraction are carried out by a filtering unit, the influence of external factors on voice transmission is prevented, so that the clearness and accuracy of field sound are ensured, caption loading and display are carried out through a caption display unit, understanding of different spoken languages is facilitated, the clear understanding of communicated words of two parties is ensured, a modulation unit modulates long and stable high-frequency emission signals with sound information to be loaded, and the clearness of the sound information is ensured;
(5) the processed video information and audio signals are synchronously processed through the audio and video synchronization module and uploaded to the cloud service terminal, the service terminal receives uploaded information in the cloud service terminal, vehicle information is verified and processed, the false nature of the vehicle information is prevented, meanwhile, the site situation is known in real time, damage assessment and quotation work is carried out, videos are sent to a third party, reasonable compensation is provided for damaged parts, a damage assessment sheet is formed, damage assessment records are uploaded to the cloud service for storage, meanwhile, the stored video data are played back through the information feedback module and viewed, and real-time feedback and exchange are carried out on the problem that the damage assessment sheet and the damaged parts of the vehicles are objected.
It should be noted that, although the present invention has been described in detail with reference to the accompanying drawings, the scope of the present invention is not limited to the above-described method. Various modifications, equivalent substitutions, or improvements within the spirit and principle of the invention are also within the scope of the invention. The scope of the invention is to be determined by the appended claims.
Claims (2)
1. An intelligent vehicle insurance mobile video surveying system is characterized by mainly comprising a mobile terminal, a service terminal and a cloud service terminal, wherein a vehicle insurance system is arranged in the mobile terminal and comprises an operation module, a video module, an audio module, an image processing module and an audio and video synchronization module;
the operation module comprises a login unit, a verification unit, an information reservation unit, a positioning unit and an information feedback unit, wherein the login unit is used for carrying out system login verification on a damage assessment user, the verification unit is used for determining and verifying basic information of the damage assessment user, the information reservation unit is used for planning a project for vehicle damage assessment, the positioning unit is used for determining the geographical position of a damaged vehicle, and the information feedback unit is used for carrying out playback viewing on recorded data and further forming feedback with a service terminal;
the video module comprises a judging unit, a focusing unit and a collecting unit, the judging module is used for controlling the offset angle when shooting videos on the corresponding damaged parts of the vehicle, the focusing unit is used for reducing the video jitter and enhancing the definition effect when shooting the damaged parts, and the collecting unit is used for preprocessing the video image signals;
the audio module comprises a noise reduction unit, a filtering unit, a caption display unit and a modulation unit, wherein the noise reduction unit is used for carrying out noise reduction processing on received sound, the filtering unit is used for separating and selecting sound, the caption display unit is used for recording sound information received by the audio module and a service terminal and displaying the sound information in a caption mode, so that communication between the audio module and the service terminal is facilitated, and the modulation unit is used for modulating a signal into a stable high-frequency radio-frequency signal;
the image processing module comprises an image enhancement unit, an image correction unit and a storage unit, wherein the image enhancement unit is used for enhancing the frame number of the preprocessed video signal, enhancing the definition of the image and facilitating the processing work of the video at the rear; the image correction unit is used for carrying out restoration processing on a distorted image shot by a video; the storage unit is used for storing and replaying the processed data;
the audio and video synchronization module is used for carrying out synchronization processing on audio and video images, ensuring consistency during signal transmission, being capable of ensuring answering on site conditions and uploading information to the service terminal;
the service terminal comprises an information determining unit, a nuclear damage quotation unit, a risk evaluation unit and an information analysis unit, wherein the information determining unit is used for receiving and processing vehicle damaged information reservation, the nuclear damage quotation unit is used for decoding and analyzing uploaded shooting videos, making nuclear damage judgment and formulating a damage-determining list, the risk evaluation unit is used for sending videos of damaged parts of the vehicle to a third party to provide reasonable part information compensation, and the information analysis unit is used for verifying vehicle information to prevent the vehicle information from being unreality;
the cloud service terminal is used for receiving the information uploaded by the mobile terminal, transmitting the uploaded information to the service terminal, interconnecting data through a server port and uploading loss assessment records to the cloud service terminal for storage;
the mobile terminal is a mobile phone, a notebook computer or a tablet computer with camera shooting and recording functions;
the image processing module comprises a grading amplification module, and the grading amplification module is used for grading amplification processing of the processed video image or identification analysis through screenshot processing of the amplified image, so that details of the damaged part of the vehicle can be conveniently known;
the audio and video synchronization module further comprises a video watermarking unit and an encryption unit, wherein the video watermarking unit is used for carrying out real-time watermarking on shot video and identifying authenticity of the video, and the encryption unit is used for encrypting and uploading video information so as to prevent the uploading of the information from being influenced by the outside;
the network used by the operation module is 2G/3G/4G/WiFi;
the mobile terminal is connected with the printer through Bluetooth and prints the loss assessment list;
the method for the system to carry out the mobile video survey system comprises the following steps:
(1) entering a vehicle insurance system through a mobile terminal for login verification, determining driving certificates and driver vehicle information, performing vehicle damage assessment information reservation and plan acceptance through an information reservation unit, entering the system for vehicle video survey, determining the geographic position of a vehicle through a positioning module, and connecting the service terminal with the service terminal;
(2) after entering a vehicle insurance system, selecting video survey to carry out real-time shooting work on a corresponding damaged part of a vehicle, adjusting a shot picture by a video module, carrying out angle specification on the shot video picture by a judgment unit, reducing the shake of the shot video by a focusing unit, carrying out signal preprocessing on the shot video by an acquisition unit, and transmitting the processed video to an image processing module;
(3) the image processing module further processes the conversion signal of the acquisition unit, the image enhancement unit performs frame number enhancement on the shot video, enhances the image definition, performs distortion recovery processing on the high-definition video image through the image correction unit to ensure the high definition of the image uploading, and the storage unit stores and records the processed video;
(4) in the video shooting process, an audio module is used for explaining the damaged part of the vehicle, a noise reduction unit is used for removing noise of sound, a filtering unit is used for separating and extracting sound so as to ensure the clearness and accuracy of field sound, a caption display unit is used for loading and displaying captions, and a modulation unit is used for modulating long and stable high-frequency emission signals for loading sound information;
(5) the processed video information and audio signals are synchronously processed through an audio and video synchronization module and uploaded to a cloud service terminal, the service terminal receives uploaded information in the cloud service terminal, vehicle information is verified and processed, real-time understanding of field conditions is achieved, damage assessment and quotation work is conducted, videos are sent to a third party, reasonable claims are provided for damaged parts, damage assessment sheets are formed, damage assessment records are uploaded to the cloud service for storage, meanwhile, the stored video data are played back through an information feedback module and viewed, and real-time feedback and exchange are conducted on the problem that the damage assessment sheets and the damaged parts of the vehicles have dissimilarity.
2. The intelligent vehicle insurance mobile video surveying system of claim 1, wherein the audio and video synchronization module includes an encryption unit, the encryption unit is used for encrypting and uploading video information, and the uploading of the information is prevented from being affected by the outside.
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