CN108712583A - 一种基于机器人的人工服务方法及*** - Google Patents
一种基于机器人的人工服务方法及*** Download PDFInfo
- Publication number
- CN108712583A CN108712583A CN201810570996.8A CN201810570996A CN108712583A CN 108712583 A CN108712583 A CN 108712583A CN 201810570996 A CN201810570996 A CN 201810570996A CN 108712583 A CN108712583 A CN 108712583A
- Authority
- CN
- China
- Prior art keywords
- robot
- state
- customer side
- server
- connection
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5232—Call distribution algorithms
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/14—Session management
- H04L67/141—Setup of application sessions
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/60—Scheduling or organising the servicing of application requests, e.g. requests for application data transmissions using the analysis and optimisation of the required network resources
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5141—Details of processing calls and other types of contacts in an unified manner
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5183—Call or contact centers with computer-telephony arrangements
- H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Manipulator (AREA)
Abstract
Description
Claims (16)
Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
CN201810570996.8A CN108712583B (zh) | 2018-06-05 | 2018-06-05 | 一种基于机器人的人工服务方法及*** |
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
CN201810570996.8A CN108712583B (zh) | 2018-06-05 | 2018-06-05 | 一种基于机器人的人工服务方法及*** |
Publications (2)
Publication Number | Publication Date |
---|---|
CN108712583A true CN108712583A (zh) | 2018-10-26 |
CN108712583B CN108712583B (zh) | 2021-03-23 |
Family
ID=63871223
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
CN201810570996.8A Active CN108712583B (zh) | 2018-06-05 | 2018-06-05 | 一种基于机器人的人工服务方法及*** |
Country Status (1)
Country | Link |
---|---|
CN (1) | CN108712583B (zh) |
Cited By (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN109612480A (zh) * | 2018-11-16 | 2019-04-12 | 湖北文理学院 | 一种自动导引车控制方法、装置及*** |
CN110060083A (zh) * | 2019-01-21 | 2019-07-26 | 阿里巴巴集团控股有限公司 | 基于机器学习的个性化繁忙等待服务的方法、装置和设备 |
CN111507643A (zh) * | 2020-04-28 | 2020-08-07 | 北京金山云网络技术有限公司 | 一种工单分配方法、装置、电子设备及存储介质 |
CN112543185A (zh) * | 2020-11-23 | 2021-03-23 | 建信金融科技有限责任公司 | 一种客户服务方法、装置和*** |
Citations (11)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN101114944A (zh) * | 2007-09-17 | 2008-01-30 | 中兴通讯股份有限公司 | 下一代网络***中的客服终端*** |
CN103369154A (zh) * | 2012-03-28 | 2013-10-23 | 中兴通讯股份有限公司 | 交互处理方法及装置 |
CN103685767A (zh) * | 2012-09-26 | 2014-03-26 | 中国电信股份有限公司 | 远程座席的接入监管方法与*** |
CN104809197A (zh) * | 2015-04-24 | 2015-07-29 | 同程网络科技股份有限公司 | 基于智能机器人的在线问答方法 |
CN105162688A (zh) * | 2015-08-13 | 2015-12-16 | 北京智齿博创科技有限公司 | 一种实现与在线客服聊天的方法 |
CN105577529A (zh) * | 2015-12-30 | 2016-05-11 | 上海智臻智能网络科技股份有限公司 | 机器人客服及其客服方法、智能客服*** |
CN105563484A (zh) * | 2015-12-08 | 2016-05-11 | 深圳前海达闼云端智能科技有限公司 | 一种云机器人***、机器人和机器人云平台 |
CN105592237A (zh) * | 2014-10-24 | 2016-05-18 | ***通信集团公司 | 一种会话切换的方法、装置及智能客服机器人 |
CN107135247A (zh) * | 2017-02-16 | 2017-09-05 | 江苏南大电子信息技术股份有限公司 | 一种人与人工智能协同工作的服务***及方法 |
CN107590159A (zh) * | 2016-07-08 | 2018-01-16 | 阿里巴巴集团控股有限公司 | 机器人客服转人工客服的方法和装置 |
CN107609058A (zh) * | 2017-08-25 | 2018-01-19 | 维沃移动通信有限公司 | 一种销售方法、机器人客服端、人工客服端及用户端 |
-
2018
- 2018-06-05 CN CN201810570996.8A patent/CN108712583B/zh active Active
Patent Citations (11)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN101114944A (zh) * | 2007-09-17 | 2008-01-30 | 中兴通讯股份有限公司 | 下一代网络***中的客服终端*** |
CN103369154A (zh) * | 2012-03-28 | 2013-10-23 | 中兴通讯股份有限公司 | 交互处理方法及装置 |
CN103685767A (zh) * | 2012-09-26 | 2014-03-26 | 中国电信股份有限公司 | 远程座席的接入监管方法与*** |
CN105592237A (zh) * | 2014-10-24 | 2016-05-18 | ***通信集团公司 | 一种会话切换的方法、装置及智能客服机器人 |
CN104809197A (zh) * | 2015-04-24 | 2015-07-29 | 同程网络科技股份有限公司 | 基于智能机器人的在线问答方法 |
CN105162688A (zh) * | 2015-08-13 | 2015-12-16 | 北京智齿博创科技有限公司 | 一种实现与在线客服聊天的方法 |
CN105563484A (zh) * | 2015-12-08 | 2016-05-11 | 深圳前海达闼云端智能科技有限公司 | 一种云机器人***、机器人和机器人云平台 |
CN105577529A (zh) * | 2015-12-30 | 2016-05-11 | 上海智臻智能网络科技股份有限公司 | 机器人客服及其客服方法、智能客服*** |
CN107590159A (zh) * | 2016-07-08 | 2018-01-16 | 阿里巴巴集团控股有限公司 | 机器人客服转人工客服的方法和装置 |
CN107135247A (zh) * | 2017-02-16 | 2017-09-05 | 江苏南大电子信息技术股份有限公司 | 一种人与人工智能协同工作的服务***及方法 |
CN107609058A (zh) * | 2017-08-25 | 2018-01-19 | 维沃移动通信有限公司 | 一种销售方法、机器人客服端、人工客服端及用户端 |
Cited By (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN109612480A (zh) * | 2018-11-16 | 2019-04-12 | 湖北文理学院 | 一种自动导引车控制方法、装置及*** |
CN110060083A (zh) * | 2019-01-21 | 2019-07-26 | 阿里巴巴集团控股有限公司 | 基于机器学习的个性化繁忙等待服务的方法、装置和设备 |
CN111507643A (zh) * | 2020-04-28 | 2020-08-07 | 北京金山云网络技术有限公司 | 一种工单分配方法、装置、电子设备及存储介质 |
CN112543185A (zh) * | 2020-11-23 | 2021-03-23 | 建信金融科技有限责任公司 | 一种客户服务方法、装置和*** |
Also Published As
Publication number | Publication date |
---|---|
CN108712583B (zh) | 2021-03-23 |
Similar Documents
Publication | Publication Date | Title |
---|---|---|
CN108712583A (zh) | 一种基于机器人的人工服务方法及*** | |
CN111612933A (zh) | 基于边缘云服务器的增强现实智能巡检*** | |
CN108544945B (zh) | 远程交互式电动汽车充电设施收费及故障处理***及方法 | |
CN106445817B (zh) | 测试数据的处理方法、装置和*** | |
CN107422666A (zh) | 一种基于多个探测器的检测方法及*** | |
CN104240324A (zh) | 巡检方法、手持巡检终端及巡检服务器 | |
WO2015023443A1 (en) | User interface tool kit for mobile devices | |
CN110223413A (zh) | 智能巡检方法、装置、计算机存储介质和电子设备 | |
CN102804211A (zh) | 信息处理设备、信息处理***、信息处理方法和信息处理程序 | |
CN111338481A (zh) | 基于全身动态捕捉的数据交互***及方法 | |
CN112306233A (zh) | 一种巡检方法、***和巡检管理平台 | |
CN110377574A (zh) | 图片的协作处理方法及装置、存储介质、电子装置 | |
CN107423826A (zh) | 一种水库群的巡检方法、装置和*** | |
CN105279651B (zh) | 一种交易数据监控处理方法和*** | |
CN104506346A (zh) | 一种用于设备运维的方法和装置 | |
JP2003318941A (ja) | 統合的システム | |
CN115331002A (zh) | 一种基于ar眼镜实现热力站故障远程处理方法 | |
CN104639636A (zh) | 一种基于移动车辆的智能化信息管理*** | |
CN104571067A (zh) | 一种基于移动车辆的智能化信息管理*** | |
CN109541197A (zh) | 故障远程诊断***及其应用方法 | |
CN110430261A (zh) | 探测设备故障处理方法及装置 | |
CN109547430A (zh) | 一种开发服务网关***及开发服务网关 | |
CN114979214B (zh) | 一种输电线路的智能协同告警***、方法及装置 | |
CN108647139A (zh) | ***的测试方法、装置、存储介质及电子装置 | |
CN109214556A (zh) | 汽车创新服务模式平台 |
Legal Events
Date | Code | Title | Description |
---|---|---|---|
PB01 | Publication | ||
PB01 | Publication | ||
SE01 | Entry into force of request for substantive examination | ||
SE01 | Entry into force of request for substantive examination | ||
CB02 | Change of applicant information |
Address after: 200335 402 rooms, No. 33, No. 33, Guang Shun Road, Shanghai Applicant after: Shanghai Zhihui Medical Technology Co.,Ltd. Address before: 200335 402 rooms, No. 33, No. 33, Guang Shun Road, Shanghai Applicant before: SHANGHAI MROBOT TECHNOLOGY Co.,Ltd. Address after: 200335 402 rooms, No. 33, No. 33, Guang Shun Road, Shanghai Applicant after: Shanghai zhihuilin Medical Technology Co.,Ltd. Address before: 200335 402 rooms, No. 33, No. 33, Guang Shun Road, Shanghai Applicant before: Shanghai Zhihui Medical Technology Co.,Ltd. |
|
CB02 | Change of applicant information | ||
GR01 | Patent grant | ||
GR01 | Patent grant | ||
CP03 | Change of name, title or address |
Address after: 202150 room 205, zone W, second floor, building 3, No. 8, Xiushan Road, Chengqiao Town, Chongming District, Shanghai (Shanghai Chongming Industrial Park) Patentee after: Shanghai Noah Wood Robot Technology Co.,Ltd. Address before: 200335 402 rooms, No. 33, No. 33, Guang Shun Road, Shanghai Patentee before: Shanghai zhihuilin Medical Technology Co.,Ltd. |
|
CP03 | Change of name, title or address |