CN108694672A - Order processing method, apparatus, computer equipment and storage medium - Google Patents
Order processing method, apparatus, computer equipment and storage medium Download PDFInfo
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- CN108694672A CN108694672A CN201810462262.8A CN201810462262A CN108694672A CN 108694672 A CN108694672 A CN 108694672A CN 201810462262 A CN201810462262 A CN 201810462262A CN 108694672 A CN108694672 A CN 108694672A
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/08—Insurance
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Abstract
The embodiment of the present application discloses a kind of order processing method, apparatus, computer equipment and storage medium, wherein method:The corresponding order information of pending order is obtained, wherein the order information includes class of service and the first business personnel mark;Judge whether the pending order corresponds to pre-set business system according to the class of service;If the pending order does not correspond to the pre-set business system, first business personnel is obtained according to preset relation table and identifies corresponding second business personnel mark, wherein the preset relation table records the correspondence of the first business personnel mark and the second business personnel mark;The pending order is pushed into second business personnel according to second business personnel mark and identifies corresponding client.The above method can realize that trans-sectoral business is sold across channel, and then improve sale goes out single-action rate.
Description
Technical field
This application involves field of computer technology more particularly to a kind of order processing method, apparatus, computer equipment and deposit
Storage media.
Background technology
Currently, there are a variety of insurance businesses for comprehensive financial clique, for example produce danger, life insurance, endowment insurance and health insurance etc., each
Insurance kind business can carry out out single sale by multiple Sales Channels in its corresponding operation system again.But different insurance kinds
Business, different Sales Channels and development manpower are different, and people can not be flexibly transferred according to actual demand to the sale of this traditional business
Power, usually will appear that sale manpower is excessive or insufficient situation, and then influence single-action rate.Therefore, it is necessary to provide one kind
Order processing method sells out single-action rate to improve.
Invention content
This application provides a kind of order processing method, apparatus, computer equipment and storage mediums, it is intended to improve sale and order
Single goes out single-action rate.
In a first aspect, this application provides a kind of order processing methods comprising:
The corresponding order information of pending order is obtained, wherein the order information includes class of service and the first business personnel
Mark;
Judge whether the pending order corresponds to pre-set business system according to the class of service;
If the pending order does not correspond to the pre-set business system, first business is obtained according to preset relation table
Member identifies corresponding second business personnel mark, is marked with the second business personnel wherein the preset relation table records the first business personnel mark
The correspondence of knowledge;
It is corresponding that the pending order pushed into second business personnel mark according to second business personnel mark
Client.
Second aspect, this application provides a kind of order processing devices comprising:
Order acquiring unit, for obtaining the corresponding order information of pending order, wherein the order information includes industry
Classification of being engaged in and the first business personnel mark;
Classification judging unit, for judging whether the pending order corresponds to pre-set business system according to the class of service
System;
Mark acquiring unit, if the pre-set business system is not corresponded to for the pending order, according to preset relation
Table obtains first business personnel and identifies corresponding second business personnel mark, wherein the preset relation table records the first business personnel
The correspondence of mark and the second business personnel mark;
The pending order is pushed to described second by order push unit for being identified according to second business personnel
Business personnel identifies corresponding client.
The third aspect, present invention also provides a kind of computer equipments comprising memory, processor and is stored in described
On memory and the computer program that can run on the processor, the processor realize the application when executing described program
The step of order processing method described in any one of offer.
Fourth aspect, present invention also provides a kind of storage mediums, wherein the storage medium is stored with computer program,
The computer program includes program instruction, and described program instruction makes the processor execute the application when being executed by a processor
The step of order processing method described in any one of offer.
The embodiment of the present application is by obtaining the corresponding order information of pending order, wherein the order information includes business
Classification and the first business personnel mark;Judge whether the pending order corresponds to pre-set business system according to the class of service;
If the pending order does not correspond to the pre-set business system, the first business personnel mark pair is obtained according to preset relation table
Answer the second business personnel mark, wherein the preset relation table record the first business personnel mark identified with the second business personnel it is corresponding
Relationship;The pending order is pushed into second business personnel according to second business personnel mark and identifies corresponding client
End.The above method can realize that trans-sectoral business is sold across channel, and then improve sale goes out single-action rate.
Description of the drawings
It, below will be to needed in embodiment description in order to illustrate more clearly of the embodiment of the present application technical solution
Attached drawing is briefly described, it should be apparent that, the accompanying drawings in the following description is some embodiments of the present application, general for this field
For logical technical staff, without creative efforts, other drawings may also be obtained based on these drawings.
Fig. 1 is a kind of schematic flow diagram for order processing method that one embodiment of the application provides;
Fig. 2 is the sub-step schematic flow diagram of order processing method in Fig. 1;
Fig. 3 is a kind of schematic flow diagram for order processing method that another embodiment of the application provides;
Fig. 4 is a kind of schematic block diagram for order processing device that one embodiment of the application provides;
Fig. 5 is a kind of schematic block diagram for order processing device that another embodiment of the application provides;
Fig. 6 is a kind of schematic block diagram for computer equipment that one embodiment of the application provides.
Specific implementation mode
Below in conjunction with the attached drawing in the embodiment of the present application, technical solutions in the embodiments of the present application carries out clear, complete
Site preparation describes, it is clear that described embodiment is some embodiments of the present application, instead of all the embodiments.Based on this Shen
Please in embodiment, every other implementation obtained by those of ordinary skill in the art without making creative efforts
Example, shall fall in the protection scope of this application.
It should be appreciated that ought use in this specification and in the appended claims, term " comprising " and "comprising" instruction
Described feature, entirety, step, operation, the presence of element and/or component, but one or more of the other feature, whole is not precluded
Body, step, operation, element, component and/or its presence or addition gathered.
It is also understood that the term used in this present specification is merely for the sake of the mesh for describing specific embodiment
And be not intended to limit the application.As present specification and it is used in the attached claims, unless on
Other situations are hereafter clearly indicated, otherwise " one " of singulative, "one" and "the" are intended to include plural form.
It will be further appreciated that the term "and/or" used in present specification and the appended claims is
Refer to any combinations and all possible combinations of one or more of associated item listed, and includes these combinations.
The embodiment of the present application provides a kind of order processing method, apparatus, computer equipment and storage medium.
Referring to Fig. 1, Fig. 1 is a kind of schematic flow diagram for order processing method that one embodiment of the application provides.Such as Fig. 1
Shown, which includes step S101~S104.
S101, the corresponding order information of pending order is obtained, wherein the order information includes class of service and first
Business personnel identifies.
In the present embodiment, pending order is that client needs to buy the order generated when insurance business, order information packet
Class of service and the first business personnel mark etc. are included, which includes the dangerous classification of production, life insurance classification, endowment insurance classification and health
Dangerous classification can also include other classs of service certainly.First business personnel mark can be the identity information of the first business personnel, should
Identity information includes name information or work number information of the first business personnel etc..
Wherein, the first business personnel is the business personnel sold under the corresponding operation system of the insurance business, the operation system ratio
Such as it is that the dangerous system of production, life insurance system, endowment insurance system and health insurance system are sold, for example operation system is the dangerous system of production,
The business personnel under dangerous system is produced described in first business personnel's acute pyogenic infection of finger tip, which can be any one under the production danger system
Business personnel, such as business personnel A1, business personnel A2, business personnel A3 or business personnel A4.Wherein, the pending order may include multiple
Order, each pending order include that first business personnel identifies, that is, service the identity information of the business personnel of the client.
S102, judge whether the pending order corresponds to pre-set business system according to the class of service.
In the present embodiment, the pre-set business system is that first business personnel identifies corresponding first business personnel progress
The operation system of order processing, such as the first business personnel are the business personnel for producing dangerous system, and correspondingly the pre-set business system is
The dangerous system of production, i.e. the first business personnel carry out out list by the production danger system.
Thus, it is possible to judge that the pending order is according to the concrete type of pre-set business system and the class of service
No corresponding pre-set business system.Specifically, as shown in Fig. 2, step S102 includes sub-step S1021 to S1023.
S1021, judge the corresponding pending order of the class of service whether need by the pre-set business system into
Row goes out list.
If S1022, the pending order need to carry out out list by the pre-set business system, wait locating described in judgement
Reason order corresponds to the pre-set business system.
If S1023, the pending order need not carry out out list by the pre-set business system, waited for described in judgement
Order-processing does not correspond to the pre-set business system.
Specifically, the class of service includes the dangerous classification of production, life insurance classification, endowment insurance classification and health insurance classification, difference
It is sold by producing dangerous system, life insurance system, endowment insurance system and health insurance system.
For example, if the pre-set business system is the dangerous system of production, while the class of service of pending order is the dangerous class of production again
Type then judges that the pending order corresponds to the pre-set business system.
For another example, if the pre-set business system is insurance business system, and the pending order is the dangerous order of production;Cause
The corresponding pending order of this described class of service should not carry out out list by the pre-set business system, then wait locating described in judgement
Reason order does not correspond to the pre-set business system.
If S103, the pending order do not correspond to the pre-set business system, described the is obtained according to preset relation table
One business personnel identifies corresponding second business personnel mark.
In the present embodiment, the preset relation table records the corresponding pass that the first business personnel mark is identified with the second business personnel
System, the preset relation table are pre-set mapping table, which records the first business personnel mark and second
The correspondence of business personnel's mark.
Specifically, the second business personnel mark can be the identity information of the second business personnel, such as name information, work number letter
Breath or telephone number etc., second business personnel are business assistant director, have the qualification for selling multiple and different insurance kinds, thus by first
Business personnel and establish correspondence with the second business personnel for selling multiple and different insurance kind qualifications to generate mapping table, it is corresponding
Relation table is preset relation table, and is stored in the server of the pre-set business system.When the pending order is not right
When answering the pre-set business system, first business personnel is obtained according to preset relation table and identifies corresponding second business personnel mark
Know, wherein the preset relation table is as shown in table 1.
1 preset relation table of table
S104, the pending order is pushed to by the second business personnel mark pair according to second business personnel mark
The client answered.
In the present embodiment, it is identified according to second business personnel and the pending order is pushed to the second business personnel's
Client goes out list by what the second business personnel (business assistant director) completed the pending order, it is thus achieved that single business channel is comprehensive
Single function is closed out, single-action rate is substantially increased out.
If in addition, the pending order corresponds to the pre-set business system, being identified according to first business personnel will
The pending order pushes to first business personnel and identifies corresponding client to complete the pending order.
Specifically, the pending order corresponds to the pre-set business system, then being identified according to first business personnel will
The pending order pushes to the client that the first business personnel uses, and going out for the pending order is completed by the first business personnel
It is single.
The method of above-described embodiment is by obtaining the corresponding order information of pending order;According to the business in order information
Classification judges whether the pending order corresponds to pre-set business system;The pre-set business is not corresponded in the pending order
When system, first business personnel is obtained according to preset relation table and identifies corresponding second business personnel mark;And according to described
The pending order is pushed to second business personnel by the second business personnel mark, and to identify corresponding client described to complete
Pending order.The method achieve single business canalizations to integrate out single function, therefore can avoid the occurrence of single industry
The excessive or insufficient situation of manpower is sold in business system, and then is improved and sold out single-action rate.
Referring to Fig. 3, Fig. 3 is a kind of schematic flow diagram for order processing method that one embodiment of the application provides.Such as Fig. 3
Shown, which includes step S201~S209.
S201, the corresponding order information of pending order is obtained, wherein the order information includes class of service and first
Business personnel identifies.
Specifically, which includes the dangerous classification of production, life insurance classification, endowment insurance classification and health insurance classification, is gone back certainly
May include other classs of service.First business personnel mark can be the identity information of the first business personnel, which includes
The name information of first business personnel or work number information etc..
S202, judge whether the pending order corresponds to pre-set business system according to the class of service.
Wherein, the class of service includes the dangerous classification of production, life insurance classification, endowment insurance classification and health insurance classification, is led to respectively
The dangerous system of production, life insurance system, endowment insurance system and health insurance system is crossed to be sold.
Specifically, if the pre-set business system is the dangerous system of production, while the class of service of pending order is production danger again
Type then judges that the pending order corresponds to the pre-set business system;If the pre-set business system is the dangerous system of production, and
The class of service of pending order is life insurance type, then judges that the pending order does not correspond to the pre-set business system.
If S203, the pending order do not correspond to the pre-set business system, wait locating described in statistics in preset time
The quantity on order of order is managed, and judges whether the quantity on order meets preset condition.
Specifically, it if the pending order does not correspond to the pre-set business system, is waited for described in statistics in preset time
The quantity on order of order-processing simultaneously judges whether the quantity on order meets preset condition.Wherein preset time can be according to reality
Situation is set, for example is 1 hour or 2 hours etc..
Specifically, judge whether the quantity on order meets preset condition, including:By the order for judging pending order
Whether quantity meets preset quantity, can be more than the preset quantity, might be less that the preset quantity.
If S204, the quantity on order counted in the preset time meet the preset condition, the second business personnel is adjusted
The quantity of mark.
In the present embodiment, the quantity on order of the pending order is counted in preset time, it is pending by judging
Whether the quantity on order of order is more than the preset quantity, and if more than the preset quantity, then judgement is in the preset time
The quantity on order of statistics meets the preset condition.It is more than the preset quantity by judgement, shows pin more than the preset quantity
It is relatively good to sell achievement, is increased by some business assistant director and carries out docking service.Of course, it is possible to judge sales achievement not with similar approach
Good situation, just reduces corresponding business assistant director.And then realize the reasonable utilization of human resources.Therefore the second business personnel of adjustment mark
The quantity of knowledge, including:Increase the quantity of the second business personnel mark or reduces the quantity of the second business personnel mark.
S205, update the first business personnel mark and the second business personnel are identified according to the second business personnel after adjustment quantity
The correspondence of mark is to update the preset relation table.
In the present embodiment, after the quantity for adjusting the second business personnel mark, according to the quantity update described the after adjustment
One business personnel identifies the correspondence with the second business personnel mark, i.e., accordingly increases or decreases the second business personnel identifies docking the
The quantity of one business personnel mark, to update the preset relation table.Not only realize the reasonable utilization of resource, moreover it is possible to increase different
Business personnel and different business assistant director's docking machine meetings are conducive to exchange the experience and learn.
S206, the corresponding second business personnel mark of the first business personnel mark is obtained according to updated preset relation table
Know.
Wherein, the preset relation table records the correspondence of the first business personnel mark and the second business personnel mark.In advance
It is stored in the corresponding database of pre-set business system.
S207, the pending order is pushed to by the second business personnel mark pair according to second business personnel mark
The client answered.
Specifically, it is identified according to second business personnel and the pending order is pushed into the second business personnel (business is special
Member) client so that the second business personnel complete the pending order go out list, it is thus achieved that single business channel synthesis
Go out single function, and then improves out single-action rate.
The second all business personnel of S208, statistics identifies the order processing efficiency of corresponding second business personnel.
In the present embodiment, the order processing efficiency is described in second business personnel is handled within default processing time
The quantity of pending order, default processing time can be with one week or one months etc., which is used for described second
The working efficiency that business personnel identifies corresponding second business personnel carries out performance assessment criteria.
S209, it is corresponded in the preset relation table according to order processing efficiency adjustment the second business personnel mark
The first business personnel mark quantity.
Specifically, the quantity of the first business personnel mark of its docking is adjusted according to its working efficiency.Such as its order processing
Efficiency is higher, can increase the quantity of the first business personnel of its docking, thus further realizes the reasonable utilization of human resources.
The order processing method of above-described embodiment can not only realize that single business canalization integrates out single function, also
It can avoid the occurrence of and sell the excessive or insufficient situation of manpower in single operation system, while more reasonably manpower be utilized to provide
Source.And then it improves and sells out single-action rate.
Referring to Fig. 4, Fig. 4 is a kind of schematic block diagram of order processing device provided by the embodiments of the present application.Such as Fig. 4 institutes
Show, order processing device 300 includes:Order acquiring unit 301, classification judging unit 302, mark acquiring unit 303 and order
Push unit 304.
Order acquiring unit 301, for obtaining the corresponding order information of pending order, wherein the order information includes
Class of service and the first business personnel mark.
Classification judging unit 302, for judging whether the pending order corresponds to default industry according to the class of service
Business system.
Specifically, classification judging unit 302 includes:Classification judgment sub-unit 3021, first judges subelement 3022 and the
Two judgement subelements 3023;Wherein, classification judgment sub-unit 3021, for judging the corresponding pending order of the class of service
Whether need to carry out out list by the pre-set business system;First judgement subelement 3022, if being used for the pending order
It needs to carry out out list by the pre-set business system, then judges that the pending order corresponds to the pre-set business system;The
Two judgement subelements 3023 are sentenced if need not carry out out list by the pre-set business system for the pending order
The fixed pending order does not correspond to the pre-set business system.
Mark acquiring unit 303, if the pre-set business system is not corresponded to for the pending order, according to default pass
It is that table obtains the corresponding second business personnel mark of the first business personnel mark, wherein the preset relation table records the first business
The correspondence of member's mark and the second business personnel mark.
Order push unit 304, it is described for being pushed to the pending order according to second business personnel mark
Second business personnel identifies corresponding client.
In addition, the order push unit 304, if being additionally operable to the pending order corresponds to the pre-set business system,
According to first business personnel mark by the pending order push to first business personnel identify corresponding client with
Complete the pending order.
Referring to Fig. 5, Fig. 5 is a kind of schematic block diagram of order processing device provided by the embodiments of the present application.Such as Fig. 5 institutes
Show, order processing device 500 includes:Order acquiring unit 501, classification judging unit 502, Statistic analysis unit 503, first are adjusted
Whole unit 504, relationship updating unit 505, mark acquiring unit 506, order push unit 507, Efficiency Statistics unit 508 and
Two adjustment units 509.
Order acquiring unit 501, for obtaining the corresponding order information of pending order, wherein the order information includes
Class of service and the first business personnel mark.
Classification judging unit 502, for judging whether the pending order corresponds to default industry according to the class of service
Business system.
Statistic analysis unit 503, if the pre-set business system is not corresponded to for the pending order, in preset time
The quantity on order of the interior statistics pending order simultaneously judges whether the quantity on order meets preset condition.
The first adjustment unit 504, if the quantity on order for being counted in the preset time meets the preset condition,
Adjust the quantity of the second business personnel mark.
Relationship updating unit 505 updates first business personnel for being identified according to the second business personnel after adjustment quantity
The correspondence that mark is identified with the second business personnel is to update the preset relation table.
Mark acquiring unit 506 identifies correspondence for obtaining first business personnel according to updated preset relation table
The second business personnel mark, wherein the preset relation table record the first business personnel mark with the second business personnel identify it is corresponding close
System.
Order push unit 507, it is described for being pushed to the pending order according to second business personnel mark
Second business personnel identifies corresponding client.
Efficiency Statistics unit 508, at the order that corresponding second business personnel is identified for counting the second all business personnels
Manage efficiency.
Second adjustment unit 509, for adjusting the second business personnel mark described according to the order processing efficiency
The quantity of corresponding first business personnel mark in preset relation table.
It is apparent to those skilled in the art that for convenience of description and succinctly, foregoing description is ordered
The specific work process of processing apparatus and unit, can refer to corresponding processes in the foregoing method embodiment, no longer superfluous herein
It states.
Above-mentioned apparatus can be implemented as a kind of form of computer program, and computer program can be in meter as shown in FIG. 6
It calculates and is run on machine equipment.
Referring to Fig. 6, Fig. 6 is a kind of schematic block diagram of computer equipment provided by the embodiments of the present application.The computer
700 equipment of equipment can be terminal or server.
With reference to Fig. 6, which includes processor 720, memory and the net connected by system bus 710
Network interface 750, wherein memory may include non-volatile memory medium 730 and built-in storage 740.
The non-volatile memory medium 730 can storage program area 731 and computer program 732.The computer program 732
It is performed, processor 720 may make to execute a kind of order processing method.
The processor 720 supports the operation of entire computer equipment 700 for providing calculating and control ability.
The built-in storage 740 provides environment for the operation of the computer program 732 in non-volatile memory medium 730, should
When computer program 732 is executed by processor 720, processor 720 may make to execute a kind of order processing method.
The network interface 750 such as sends the task dispatching of distribution for carrying out network communication.Those skilled in the art can manage
Solution, structure shown in Fig. 6 are not constituted only with the block diagram of the relevant part-structure of application scheme to the application side
The restriction for the computer equipment 700 that case is applied thereon, specific computer equipment 700 may include more than as shown in the figure
Or less component, it either combines certain components or is arranged with different components.Wherein, the processor 720 is for transporting
Row program code stored in memory, to realize following steps:
The corresponding order information of pending order is obtained, wherein the order information includes class of service and the first business personnel
Mark;
Judge whether the pending order corresponds to pre-set business system according to the class of service;
If the pending order does not correspond to the pre-set business system, first business is obtained according to preset relation table
Member identifies corresponding second business personnel mark, is marked with the second business personnel wherein the preset relation table records the first business personnel mark
The correspondence of knowledge;
It is corresponding that the pending order pushed into second business personnel mark according to second business personnel mark
Client.
In one embodiment, the processor 720 is for running program code stored in memory, described in realization
Before obtaining the corresponding second business personnel mark of the first business personnel mark according to preset relation table, following steps are also realized:
The quantity on order of the pending order is counted in preset time, and it is pre- to judge whether the quantity on order meets
If condition;
If the quantity on order counted in the preset time meets the preset condition, adjustment the second business personnel mark
Quantity;And
Update the first business personnel mark is identified according to the second business personnel after adjustment quantity to identify with the second business personnel
Correspondence to update the preset relation table.
In one embodiment, the processor 720 is for running program code stored in memory, described in realization
According to second business personnel mark by the pending order push to second business personnel identify corresponding client it
Afterwards, following steps are also realized:
The second business personnel for counting all identifies the order processing efficiency of corresponding second business personnel;And
Second business personnel mark is adjusted corresponding the in the preset relation table according to the order processing efficiency
The quantity of one business personnel mark.
In one embodiment, the processor 720 is for running program code stored in memory, described in realization
When judging whether the pending order corresponds to pre-set business system according to the class of service, it is implemented as follows step:
Judge whether the corresponding pending order of the class of service needs to carry out out list by the pre-set business system;
If the pending order needs to carry out out list by the pre-set business system, the pending order is judged
The corresponding pre-set business system;
If the pending order need not carry out out list by the pre-set business system, described pending order is judged
It is single not correspond to the pre-set business system.
In one embodiment, the processor 720 is for running program code stored in memory, described in realization
After judging whether the pending order corresponds to pre-set business system according to the class of service, following steps are also realized:
If the pending order corresponds to the pre-set business system, is identified according to first business personnel and waited for described
Order-processing pushes to first business personnel and identifies corresponding client to complete the pending order.
It should be appreciated that in the embodiment of the present application, processor 720 can be central processing unit (Central
ProcessingUnit, CPU), which can also be other general processors, digital signal processor (Digital
Signal Processor, DSP), application-specific integrated circuit (Application Specific Integrated Circuit,
ASIC), ready-made programmable gate array (Field-Programmable GateArray, FPGA) or other programmable logic devices
Part, discrete gate or transistor logic, discrete hardware components etc..Wherein, general processor can be microprocessor or
The processor can also be any conventional processor etc..
It will be understood by those skilled in the art that 700 structure of computer equipment shown in Fig. 6 is not constituted and is set to computer
Standby 700 restriction may include either combining certain components or different component cloth than illustrating more or fewer components
It sets.
One of ordinary skill in the art will appreciate that be realize above-described embodiment method in all or part of flow, be
Relevant hardware can be instructed to complete by computer program, computer program can be stored in a storage medium, this is deposited
Storage media is computer readable storage medium.In the embodiment of the present invention, which can be stored in computer system
It in storage medium, and is executed by least one of computer system processor, includes the reality such as above-mentioned each method with realization
Apply the process step of example.
The computer readable storage medium can be magnetic disc, CD, USB flash disk, mobile hard disk, read-only memory (ROM, Read-
Only Memory), the various media that can store program code such as magnetic disc or CD.
Those of ordinary skill in the art may realize that lists described in conjunction with the examples disclosed in the embodiments of the present disclosure
Member and algorithm steps, can be realized with electronic hardware, computer software, or a combination of the two, in order to clearly demonstrate hardware
With the interchangeability of software, each exemplary composition and step are generally described according to function in the above description.This
A little functions are implemented in hardware or software actually, depend on the specific application and design constraint of technical solution.Specially
Industry technical staff can use different methods to achieve the described function each specific application, but this realization is not
It is considered as exceeding scope of the present application.
In several embodiments provided herein, it should be understood that disclosed order processing device and method, it can
To realize by another way.For example, order processing device embodiment described above is only schematical.For example,
The division of each unit, only a kind of division of logic function, formula that in actual implementation, there may be another division manner.Such as it is multiple
Unit or component can be combined or can be integrated into another system, or some features can be ignored or not executed.
Step in the embodiment of the present application method can be sequentially adjusted, merged and deleted according to actual needs.
Unit in the embodiment of the present application device can be combined, divided and deleted according to actual needs.
In addition, each functional unit in each embodiment of the application can be integrated in a processing unit, it can also
It is that each unit physically exists alone, can also be during two or more units are integrated in one unit.It is above-mentioned integrated
The form that hardware had both may be used in unit is realized, can also be realized in the form of SFU software functional unit.
If the integrated unit is realized in the form of SFU software functional unit and when sold or used as an independent product,
It can be stored in a computer read/write memory medium.Based on this understanding, the technical solution of the application substantially or
Person says that all or part of the part that contributes to existing technology or the technical solution can body in the form of software products
Reveal and, which is stored in a storage medium, including some instructions are with so that a computer is set
Standby (can be personal computer, terminal or the network equipment etc.) execute each embodiment the method for the application whole or
Part steps.
The above, the only specific implementation mode of the application, but the protection domain of the application is not limited thereto, it is any
Those familiar with the art can readily occur in various equivalent modifications or replace in the technical scope that the application discloses
It changes, these modifications or substitutions should all cover within the protection domain of the application.Therefore, the protection domain of the application should be with right
It is required that protection domain subject to.
Claims (10)
1. a kind of order processing method, which is characterized in that including:
The corresponding order information of pending order is obtained, wherein the order information includes class of service and the first business personnel mark
Know;
Judge whether the pending order corresponds to pre-set business system according to the class of service;
If the pending order does not correspond to the pre-set business system, first business personnel is obtained according to preset relation table and is marked
Corresponding second business personnel mark is known, wherein the preset relation table records the first business personnel mark and the second business personnel mark
Correspondence;
The pending order is pushed into second business personnel according to second business personnel mark and identifies corresponding client
End.
2. order processing method according to claim 1, which is characterized in that described to obtain described the according to preset relation table
Before one business personnel identifies corresponding second business personnel mark, further include:
The quantity on order of the pending order is counted in preset time, and judges whether the quantity on order meets default item
Part;
If the quantity on order counted in the preset time meets the preset condition, the number of adjustment the second business personnel mark
Amount;And
Pair for updating the first business personnel mark and the second business personnel mark is identified according to the second business personnel after adjustment quantity
It should be related to update the preset relation table.
3. order processing method according to claim 1, which is characterized in that described identified according to second business personnel will
The pending order pushes to after the corresponding client of the second business personnel mark, further includes:
The second business personnel for counting all identifies the order processing efficiency of corresponding second business personnel, and the order processing efficiency is
Second business personnel handles the quantity of the pending order within default processing time;And
The second business personnel mark corresponding first industry in the preset relation table is adjusted according to the order processing efficiency
The quantity of business person's mark.
4. order processing method according to claim 1, which is characterized in that described according to described in class of service judgement
Whether pending order corresponds to pre-set business system, including:
Judge whether the corresponding pending order of the class of service needs to carry out out list by the pre-set business system;
If the pending order needs to carry out out list by the pre-set business system, judge that the pending order corresponds to
The pre-set business system;
If the pending order need not carry out out list by the pre-set business system, the pending order is judged not
The corresponding pre-set business system.
5. order processing method according to claim 1, which is characterized in that described according to described in class of service judgement
After whether pending order corresponds to pre-set business system, further include:
It, will be described pending according to first business personnel mark if the pending order corresponds to the pre-set business system
Order pushes to first business personnel and identifies corresponding client to complete the pending order.
6. a kind of order processing device, which is characterized in that including:
Order acquiring unit, for obtaining the corresponding order information of pending order, wherein the order information includes service class
It is not identified with the first business personnel;
Classification judging unit, for judging whether the pending order corresponds to pre-set business system according to the class of service;
Mark acquiring unit obtains if not corresponding to the pre-set business system for the pending order according to preset relation table
First business personnel is taken to identify corresponding second business personnel mark, wherein the preset relation table records the first business personnel mark
With the correspondence of the second business personnel mark;
The pending order is pushed to second business by order push unit for being identified according to second business personnel
Member identify corresponding client with.
7. order processing device according to claim 6, which is characterized in that further include:
Statistic analysis unit, the quantity on order for counting the pending order in preset time, and judge the order
Whether quantity meets preset condition;
The first adjustment unit, if the quantity on order for being counted in the preset time meets the preset condition, adjustment the
The quantity of two business personnels mark;And
Relationship updating unit updates first business personnel mark and for being identified according to the second business personnel after adjustment quantity
The correspondence of two business personnels mark is to update the preset relation table.
8. order processing device according to claim 6, which is characterized in that further include:
Efficiency Statistics unit identifies the order processing efficiency of corresponding second business personnel for counting the second all business personnels,
The order processing efficiency is the quantity that second business personnel handles the pending order within default processing time;
Second adjustment unit, for adjusting the second business personnel mark in the preset relation according to the order processing efficiency
The quantity of corresponding first business personnel mark in table.
9. a kind of computer equipment, which is characterized in that including memory, processor and be stored on the memory and can be in institute
The computer program run on processor is stated, the processor is realized when executing the computer program as in claim 1 to 5
The step of any one the method.
10. a kind of storage medium, which is characterized in that the storage medium is stored with computer program, the computer program packet
Program instruction is included, described program instruction makes the processor execute such as claim 1 to 5 any one when being executed by a processor
The step of the method.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810462262.8A CN108694672A (en) | 2018-05-15 | 2018-05-15 | Order processing method, apparatus, computer equipment and storage medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810462262.8A CN108694672A (en) | 2018-05-15 | 2018-05-15 | Order processing method, apparatus, computer equipment and storage medium |
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| Publication Number | Publication Date |
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| CN108694672A true CN108694672A (en) | 2018-10-23 |
Family
ID=63847352
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201810462262.8A Pending CN108694672A (en) | 2018-05-15 | 2018-05-15 | Order processing method, apparatus, computer equipment and storage medium |
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| Country | Link |
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| CN (1) | CN108694672A (en) |
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| CN112613782A (en) * | 2020-12-29 | 2021-04-06 | 杭州贝嘟科技有限公司 | Automatic order distribution method, device and computer readable storage medium |
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