CN108537563A - Customer relation management database building method and system - Google Patents
Customer relation management database building method and system Download PDFInfo
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- CN108537563A CN108537563A CN201710115187.3A CN201710115187A CN108537563A CN 108537563 A CN108537563 A CN 108537563A CN 201710115187 A CN201710115187 A CN 201710115187A CN 108537563 A CN108537563 A CN 108537563A
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Abstract
The invention discloses a kind of customer relation management database building method and systems, are related to field of intelligent monitoring.Method therein includes：Receive the user image data for including user equipment identity label information；Judge the corresponding user information of user equipment identity label whether is preserved in customer relation management database；If preserving the corresponding user information of user equipment identity label in customer relation management database, user image data is stored in the user information of customer relation management database.The present invention enables to the user data stored in customer relation management database more perfect.
Description
Technical field
The present invention relates to field of intelligent monitoring more particularly to a kind of customer relation management database building method and systems.
Background technology
Customer relation management (Customer Relationship Management) be it is a kind of using information technology as means,
Effectively improve enterprise income, customer satisfaction, the specific software of employee's productivity and implementation method.In managing customer relationship,
Safeguard that customer relation management database is reasonably necessary.
In practical applications, the essential information of each client included in customer relationship database, such as：Customer name,
Customer telephone number etc..But the image data of client is generally not written into existing customer's relational database, or write-in
Customer image is mismatched with the actual image of client.For example, the image data of the client stored in customer relationship database is visitor
The image data provided when the login account of family, if the image data in customer relation management database is not safeguarded for a long time, rear
When the continuous image data using in customer relationship database searches required client, can exist and search failure or accuracy not
High problem.
Invention content
The invention solves a technical problem be to provide one kind and enable to store in customer relation management database
The more perfect customer relation management database building method and system of customer data.
According to an aspect of the present invention, a kind of customer relation management database building method is proposed, including：It includes user to receive
The user image data of equipment identities label information；Judge user equipment identity whether is preserved in customer relation management database
The corresponding user information of label；If preserving the corresponding user's letter of user equipment identity label in customer relation management database
User image data, then be stored in the user information of customer relation management database by breath.
Further, this method further includes：User image data is acquired by video capture device and record set uses family
The temporal information of image data；User equipment identity label information is acquired by identity label collecting device and acquisition user sets
The temporal information of standby identity label；If acquiring the time difference of the time and the time of acquisition user equipment identity label of image data
In threshold timeframe, then user equipment identity label is written in user image data.
Further, this method further includes：If preserving user equipment identity label pair in customer relation management database
The user information answered then judges whether preserved image data in user information；If picture number is not preserved in user information
According to then user image data being stored in the user information of customer relation management database.
Further, this method further includes：If including image data in user information, the image data preserved is compared
And the similarity of the user image data corresponding with user equipment identity label of acquisition；If similarity is less than threshold value, will adopt
The user image data corresponding with user equipment identity label of collection replaces the image data preserved.
Further, this method further includes：If preserving user equipment identity label pair in customer relation management database
The user information answered then establishes the user image data comprising user equipment identity label information and user equipment identity label pair
The mapping relations for the user information answered；User image data is stored in the use of customer relation management database according to mapping relations
In the information of family.
Further, user equipment identity label is the MAC Address of user equipment.
According to another aspect of the present invention, it is also proposed that a kind of customer relation management Database system, including：Picture number
According to receiving unit, for receiving the user image data for including user equipment identity label information；User information query unit is used
In judging whether preserve the corresponding user information of user equipment identity label in customer relation management database；Database update
Unit, if for preserving the corresponding user information of user equipment identity label in customer relation management database, by user
Image data is stored in the user information of customer relation management database.
Further, which further includes prestored digital image query unit；Prestored digital image query unit, if being used for customer relationship
The corresponding user information of user equipment identity label is preserved in management database, then judges whether preserved in user information
Image data；If database update unit is used to not preserve image data in user information, user image data is stored
In the user information of customer relation management database.
Further, which further includes similarity comparing unit；If similarity comparing unit is used in user information wrap
Containing image data, then the user image data corresponding with user equipment identity label of the image data preserved and acquisition is compared
Similarity；If database update unit is less than threshold value for similarity, and acquisition is corresponding with user equipment identity label
User image data replace the image data that has preserved.
Further, which further includes that mapping relations establish unit；If mapping relations establish unit for customer relationship
The corresponding user information of user equipment identity label is preserved in management database, then establishes and believes comprising user equipment identity label
The mapping relations of the user image data of breath user information corresponding with user equipment identity label；Database update unit is used for
User image data is stored in the user information of customer relation management database according to mapping relations.
Further, user equipment identity label is the MAC Address of user equipment；Wherein, it is adopted by video capture device
Collection user image data and record set adopt the temporal information of user image data；User is acquired by identity collecting device to set
Standby identity label information and the temporal information for acquiring user equipment identity label；If the time and acquisition that acquire image data are used
User equipment identity label in threshold timeframe, is then written to user's figure by the time difference of the time of family equipment identities label
As in data.
Compared with prior art, for the present invention according to the user equipment identity label for including in user image data, determining should
The corresponding user information of user equipment identity label, so based on the user image data user information is carried out it is perfect, can
So that the user data stored in customer relation management database is more perfect.
By referring to the drawings to the detailed description of exemplary embodiment of the present invention, other feature of the invention and its
Advantage will become apparent.
Description of the drawings
The attached drawing of a part for constitution instruction describes the embodiment of the present invention, and is used to solve together with the description
Release the principle of the present invention.
The present invention can be more clearly understood according to following detailed description with reference to attached drawing, wherein：
Fig. 1 is the flow diagram of one embodiment of customer relation management database building method of the present invention.
Fig. 2A is existing customer's relationship management databases no user image information.
Fig. 2 B are a schematic diagram of customer relation management database building method of the present invention application.
Fig. 3 is the flow diagram of another embodiment of customer relation management database building method of the present invention.
Fig. 4 is the flow diagram of the further embodiment of customer relation management database building method of the present invention.
Fig. 5 is the structural schematic diagram of one embodiment of customer relation management Database system of the present invention.
Fig. 6 is the structural schematic diagram of another embodiment of customer relation management Database system of the present invention.
Fig. 7 is the schematic diagram of a concrete application of customer relation management database building method of the present invention.
Specific implementation mode
Carry out the various exemplary embodiments of detailed description of the present invention now with reference to attached drawing.It should be noted that：Unless in addition having
Body illustrates that the unlimited system of component and the positioned opposite of step, numerical expression and the numerical value otherwise illustrated in these embodiments is originally
The range of invention.
Simultaneously, it should be appreciated that for ease of description, the size of attached various pieces shown in the drawings is not according to reality
Proportionate relationship draw.
It is illustrative to the description only actually of at least one exemplary embodiment below, is never used as to the present invention
And its application or any restrictions that use.
Technology, method and apparatus known to person of ordinary skill in the relevant may be not discussed in detail, but suitable
In the case of, the technology, method and apparatus should be considered as authorizing part of specification.
In shown here and discussion all examples, any occurrence should be construed as merely illustrative, without
It is as limitation.Therefore, the other examples of exemplary embodiment can have different values.
It should be noted that：Similar label and letter indicate similar terms in following attached drawing, therefore, once a certain Xiang Yi
It is defined, then it need not be further discussed in subsequent attached drawing in a attached drawing.
To make the objectives, technical solutions, and advantages of the present invention clearer, below in conjunction with specific embodiment, and reference
Attached drawing, the present invention is described in more detail.
Fig. 1 is the flow diagram of one embodiment of customer relation management database building method of the present invention.This method
Include the following steps：
In step 110, the user image data for including user equipment identity label information is received.Wherein, user equipment body
Part label information can be the MAC Address of user equipment.For example, video capture device and identity can be disposed in specified region
Label collecting device, video capture device and identity label collecting device time synchronization.It can be acquired by video capture device
User image data and record set adopt the temporal information of user image data, and user can be acquired by identity label collecting device
The identity label information of used equipment and the temporal information for acquiring user equipment identity label；If centralized procurement image data
Time with acquisition user equipment identity label time time difference in threshold timeframe, then by user equipment identity label
It is written in user image data, and the user images number of user equipment identity label information will be included by video capture device
According to being sent to customer relation management Database system.
In step 120, judge whether to preserve the user equipment identity label in customer relation management database corresponding
User information.For example, corresponding user can be found in customer relation management database according to the MAC Address of user equipment
Title, telephone number etc..
In step 130, if preserving the corresponding user's letter of the user equipment identity label in customer relation management database
The user image data, then be stored in the user information of customer relation management database by breath.As seen in figs. 2a-2b, it will use
The image information at family is stored in customer relation management database.
In this embodiment, according to the user equipment identity label for including in user image data, the user equipment is determined
The corresponding user information of identity label, and then based on the user image data user information is carried out perfect, enable to client
The user data stored in relationship management databases is more perfect.
Fig. 3 is the flow diagram of another embodiment of customer relation management database building method of the present invention.The party
Method includes the following steps：
In step 310, user image data is acquired by video capture device and record set adopt user image data when
Between information.For example, when there is user to appear within the coverage of video capture device, video capture device can take
The user generates the image data for including the user, while can record the time for acquiring the image data.
In step 320, user equipment identity label information is acquired by identity label collecting device and acquisition user sets
The temporal information of standby identity label.For example, disposing probe near video capture device, which can be detected by probe
The electronic identity label of the used mobile device in family such as the MAC Address of mobile device, while can record and acquire the electronic identity
The time of label.
In step 330, if the time difference for acquiring the time and the time of acquisition user equipment identity label of image data exists
In threshold timeframe, then user equipment identity label is written in user image data.For example, acquisition image time with
The time for acquiring user equipment identity label is same or similar, then user equipment identity label is written to user image data
In, obtain the new user image data for including user equipment identity label information.
Wherein, if including multiple users in the image collected data, identity label collecting device detects multiple electronics
Identity label, then the corresponding electronic identity mark of each user for including in image data can be analyzed by supplementary means
Label, that is, establish the mapping relations between the image information of user and the electronic identity label of the used equipment of user.
In step 340, customer relation management Database system receives the use for including user equipment identity label information
Family image data.
In step 350, judge whether to preserve the user equipment identity label in customer relation management database corresponding
User information.If having preserved, 360 are thened follow the steps, otherwise, executes step 361.
In step 360, judges whether preserved image data in the user information, 370 is thened follow the steps if having preserved,
Otherwise, 371 are executed.
In step 361, other operations are executed.
In step 370, the user corresponding with the user equipment identity label of the image data preserved and acquisition is compared
The similarity of image data thens follow the steps 380 if similarity is less than threshold value, otherwise, executes step 390.
In step 371, which is stored in the user information of customer relation management database.
In step 380, user image data corresponding with the user equipment identity label replacement of acquisition has been preserved
Image data updates the image data in customer relation management database.
In step 390, end operation.If similarity is more than or equal to threshold value, the image data information that specification has preserved
It is relatively new, then it can not have to the image data for storing information again, and then the amount of storage of data can be reduced.
In the above-described embodiments, when receiving the user image data comprising user equipment identity label information, according to
The user equipment identity label for including in user image data determines the corresponding user information of user equipment identity label, into
And user in the perfect or customer relation management database that timely updates is carried out to user information based on the user image data
Picture number enables to the customer data stored in customer relation management database more perfect, in later use customer relationship number
When searching required client according to the image data in library so that search accuracy rate higher.
Fig. 4 is the flow diagram of the further embodiment of customer relation management database building method of the present invention.The party
Method includes the following steps：
In step 410, the user image data for including user equipment identity label information is received.
In step 420, judge the corresponding use of user equipment identity label whether is preserved in customer relation management database
Family information.
In step 430, if preserving the corresponding user information of user equipment identity label in customer relation management database,
Then establish the user image data user information corresponding with user equipment identity label for including user equipment identity label information
Mapping relations.
In step 440, the user that user image data is stored in customer relation management database according to mapping relations believes
In breath.If for example, not preserving image data in user information, user image data is stored in client according to mapping relations
In the user information of relationship management databases.
In this embodiment, according to the user image data comprising user equipment identity label information and user equipment identity
User image data, is stored in the user information of customer relation management database by the mapping relations of the corresponding user information of label
In, the user data that is stored in such customer relation management database not only it is complete again can dynamic implement real-time update, promoted objective
The use value of family relationship management databases.
Fig. 5 is the structural schematic diagram of one embodiment of customer relation management Database system of the present invention.The system
Including image data receiving unit 510, user information query unit 520 and database updating unit 530, wherein：
Image data receiving unit 510 is for receiving the user image data for including user equipment identity label information.Example
Such as, video capture device and identity label collecting device, video capture device and identity label are disposed in specified region in advance
Collecting device time synchronization.User image data can be acquired by video capture device and record set adopts user image data
Temporal information can acquire the identity label information of equipment used by a user by identity label collecting device and acquisition is used
The temporal information of family equipment identities label；If the time of centralized procurement image data is identical as the acquisition time of user equipment identity label
Or relatively, it may be considered that the identity label of the user equipment was held by user in captured user image data
The identity label of equipment.Therefore, which can be written in corresponding user image data, and passed through
User image data comprising user equipment identity label information is sent to customer relation management database by video capture device
Establish system.Wherein, user equipment identity label can be the MAC Address etc. of user equipment.
User information query unit 520 is for judging whether preserve the user equipment body in customer relation management database
The corresponding user information of part label.For example, corresponding user's name, phone can be found according to the MAC Address of user equipment
Number etc..
If database update unit 530 is used to preserve the user equipment identity label pair in customer relation management database
The user image data is then stored in the user information of customer relation management database by the user information answered.
In this embodiment, according to the user equipment identity label for including in user image data, the user equipment is determined
The corresponding user information of identity label, and then based on the user image data user information is carried out perfect, enable to client
The customer data stored in relationship management databases is more perfect.
Fig. 6 is the structural schematic diagram of another embodiment of customer relation management Database system of the present invention.This is
System includes image data receiving unit 610, user information query unit 620, prestored digital image query unit 630 and database update
Unit 640, wherein：
Image data receiving unit 610 is for receiving the user image data for including user equipment identity label information.Its
In, user equipment identity label information can be the MAC Address of user equipment.User information query unit 620 is for judging visitor
Whether the user equipment identity label corresponding user information is preserved in the relationship management databases of family.Prestored digital image query unit
If 630 for preserving the corresponding user information of user equipment identity label in customer relation management database, judging should
Whether image data has been preserved in user information.If database update unit 640 is used to not preserve figure in the user information
As data, then the user image data is stored in the user information of the customer relation management database.
If being inquired in the user information by prestored digital image query unit 630 and having preserved image data, for example, with
Image data has been provided in login account in family.Then the system further includes similarity comparing unit 650, wherein similarity
Comparing unit 650 is used to compare the user images corresponding with the user equipment identity label of the image data preserved and acquisition
The similarity of data.If database update unit 640 is less than threshold value for similarity, by acquisition and the user equipment identity
The corresponding user image data of label replaces the image data preserved, that is, updates the picture number in customer relation management database
According to.
In this embodiment, when receiving the user image data comprising user equipment identity label information, according to
The user equipment identity label for including in the image data of family determines the corresponding user information of user equipment identity label, in turn
The figure of user in the perfect or customer relation management database that timely updates is carried out to user information based on the user image data
As number, enable to the customer data stored in customer relation management database more perfect, in later use customer relationship data
When image data in library searches required client so that search accuracy rate higher.
In another embodiment of the present invention, which can also establish unit 660, mapping relations including mapping relations
When establishing unit 660 for preserving the corresponding user information of user equipment identity label in customer relation management database,
Establish the user image data user information corresponding with the user equipment identity label for including user equipment identity label information
Mapping relations.So that user image data is stored in customer relation management by database update unit 640 according to mapping relations
In the user information of database, i.e., user information is carried out based on the user image data perfect.
In this embodiment, according to the user image data comprising user equipment identity label information and user equipment identity
User image data, is stored in the user information of customer relation management database by the mapping relations of the corresponding user information of label
In, enable to the customer data stored in customer relation management database more perfect.
In practical applications, for example, as shown in fig. 7, when user comes into the business hall of operator, pass through camera 710
Collect the image information of the user, and 720 synchronizing detection of probe is to the electronic identity mark of the used mobile device of the user
Image information comprising the electronic identity label can be sent to service server 730 by label, camera 710, and wherein business takes
Business device 730 can be the server for being stored with customer relation management database 740.Due to operator when user's registration energy
The telephone number of user is enough obtained, and then mobile device used by a user is can determine when user is using the telephone number
Electronic identity label, in this way, the technical solution provided through the invention, can quickly fill up objective in customer relation management database
Family image data so that the customer data stored in customer relation management database it is not only complete but also can dynamic implement in real time more
Newly, the use value of customer relation management database is promoted.
So far, the present invention is described in detail.In order to avoid the design of the masking present invention, it is public that this field institute is not described
Some details known.Those skilled in the art as described above, can be appreciated how to implement technology disclosed herein completely
Scheme.
The method and device of the present invention may be achieved in many ways.For example, can by software, hardware, firmware or
Person's software, hardware, firmware any combinations come realize the present invention method and device.The step of for the method it is above-mentioned
Sequence is merely to illustrate, and the step of method of the invention is not limited to sequence described in detail above, unless with other sides
Formula illustrates.In addition, in some embodiments, the present invention can be also embodied as recording program in the recording medium, these
Program includes for realizing machine readable instructions according to the method for the present invention.Thus, the present invention also covers storage for executing
The recording medium of program according to the method for the present invention.
Although some specific embodiments of the present invention are described in detail by example, the skill of this field
Art personnel it should be understood that above example merely to illustrating, the range being not intended to be limiting of the invention.The skill of this field
Art personnel are it should be understood that can without departing from the scope and spirit of the present invention modify to above example.This hair
Bright range is defined by the following claims.
Claims (11)
1. a kind of customer relation management database building method, which is characterized in that including：
Receive the user image data for including user equipment identity label information；
Judge the corresponding user information of the user equipment identity label whether is preserved in customer relation management database；
If the corresponding user information of the user equipment identity label is preserved in the customer relation management database, by institute
User image data is stated to be stored in the user information of the customer relation management database.
2. according to the method described in claim 1, scheming it is characterized in that, receiving the user comprising user equipment identity label information
As before data, further including：
User image data is acquired by video capture device and records the temporal information of user image data described in centralized procurement；
User equipment identity label information and the acquisition user equipment identity label are acquired by identity label collecting device
Temporal information；
If acquiring the time of described image data and the time difference for the time for acquiring the user equipment identity label in threshold value
Between in range, then the user equipment identity label is written in the user image data.
3. according to the method described in claim 1, it is characterized in that, further including：
If preserving the corresponding user information of the user equipment identity label in the customer relation management database, judge
Whether image data has been preserved in the user information；
If not preserving image data in the user information, the user image data is stored in the customer relationship pipe
In the user information for managing database.
4. according to the method described in claim 3, it is characterized in that, further including：
If including image data in the user information, the image data preserved and acquisition and the user equipment are compared
The similarity of the corresponding user image data of identity label；
If similarity is less than threshold value, the acquisition user image data corresponding with the user equipment identity label is replaced
Change the image data preserved.
5. according to the method described in claim 1, it is characterized in that, further including：
If preserving the corresponding user information of the user equipment identity label in the customer relation management database, establish
Including the user image data of user equipment identity label information user's letter corresponding with the user equipment identity label
The mapping relations of breath；
The user image data is stored in the user of the customer relation management database according to the mapping relations
In information.
6. according to any methods of claim 1-5, which is characterized in that the user equipment identity label is user equipment
MAC Address.
7. a kind of customer relation management Database system, which is characterized in that including：
Image data receiving unit, for receiving the user image data for including user equipment identity label information；
User information query unit, for judging whether preserve the user equipment identity mark in customer relation management database
Sign corresponding user information；
Database update unit, if for preserving the user equipment identity label pair in the customer relation management database
The user image data is then stored in the user information of the customer relation management database by the user information answered
In.
8. system according to claim 7, which is characterized in that further include prestored digital image query unit；
Prestored digital image query unit, if for preserving the user equipment identity label in the customer relation management database
Corresponding user information then judges whether preserved image data in the user information；
If the database update unit is used to not preserve image data in the user information, by the user images number
According to being stored in the user information of the customer relation management database.
9. system according to claim 8, which is characterized in that further include similarity comparing unit；
If the similarity comparing unit is used in the user information include image data, the image data preserved is compared
And the similarity of the user image data corresponding with the user equipment identity label of acquisition；
If the database update unit is less than threshold value for similarity, by acquisition and the user equipment identity label pair
The user image data answered replaces the image data preserved.
10. system according to claim 7, which is characterized in that further include that mapping relations establish unit；
If the mapping relations establish unit for preserving the user equipment identity in the customer relation management database
The corresponding user information of label then establishes the user image data comprising the user equipment identity label information and the user
The mapping relations of the corresponding user information of equipment identities label；
The database update unit is used to that the user image data to be stored in the client according to the mapping relations and closes
In the user information of system's management database.
11. according to any systems of claim 7-10, which is characterized in that the user equipment identity label sets for user
Standby MAC Address；
Wherein, believed by the time that video capture device acquires user image data and records user image data described in centralized procurement
Breath；User equipment identity label information is acquired by identity collecting device and acquires the user equipment identity label
Temporal information；If acquiring the time of described image data and the time difference for the time for acquiring the user equipment identity label in threshold
It is worth in time range, then the user equipment identity label is written in the user image data.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710115187.3A CN108537563A (en) | 2017-03-01 | 2017-03-01 | Customer relation management database building method and system |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201710115187.3A CN108537563A (en) | 2017-03-01 | 2017-03-01 | Customer relation management database building method and system |
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| CN108537563A true CN108537563A (en) | 2018-09-14 |
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ID=63488324
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| Application Number | Title | Priority Date | Filing Date |
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| CN201710115187.3A Pending CN108537563A (en) | 2017-03-01 | 2017-03-01 | Customer relation management database building method and system |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110796526A (en) * | 2019-11-11 | 2020-02-14 | 太原蓝知科技有限公司 | Intellectual property transaction data system and processing method |
Citations (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106303399A (en) * | 2015-05-12 | 2017-01-04 | 杭州海康威视数字技术股份有限公司 | The collection of vehicle image data, offer method, equipment, system and server |
-
2017
- 2017-03-01 CN CN201710115187.3A patent/CN108537563A/en active Pending
Patent Citations (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106303399A (en) * | 2015-05-12 | 2017-01-04 | 杭州海康威视数字技术股份有限公司 | The collection of vehicle image data, offer method, equipment, system and server |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110796526A (en) * | 2019-11-11 | 2020-02-14 | 太原蓝知科技有限公司 | Intellectual property transaction data system and processing method |
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