CN108337291A - Vehicle remote service system and method, processing unit and storage device - Google Patents
Vehicle remote service system and method, processing unit and storage device Download PDFInfo
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- CN108337291A CN108337291A CN201711461660.XA CN201711461660A CN108337291A CN 108337291 A CN108337291 A CN 108337291A CN 201711461660 A CN201711461660 A CN 201711461660A CN 108337291 A CN108337291 A CN 108337291A
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- 238000000034 method Methods 0.000 title claims abstract description 60
- 238000012545 processing Methods 0.000 title abstract description 8
- 230000007246 mechanism Effects 0.000 claims description 19
- 238000004171 remote diagnosis Methods 0.000 claims description 16
- 230000008569 process Effects 0.000 claims description 6
- 238000005516 engineering process Methods 0.000 abstract description 10
- 238000003745 diagnosis Methods 0.000 description 10
- 230000006870 function Effects 0.000 description 4
- 230000008439 repair process Effects 0.000 description 4
- 230000008859 change Effects 0.000 description 3
- 238000002474 experimental method Methods 0.000 description 3
- 238000012544 monitoring process Methods 0.000 description 3
- 238000012360 testing method Methods 0.000 description 3
- 230000019771 cognition Effects 0.000 description 2
- 238000010586 diagram Methods 0.000 description 2
- 230000005540 biological transmission Effects 0.000 description 1
- 238000005266 casting Methods 0.000 description 1
- 238000006243 chemical reaction Methods 0.000 description 1
- 238000004891 communication Methods 0.000 description 1
- 238000002405 diagnostic procedure Methods 0.000 description 1
- 230000009931 harmful effect Effects 0.000 description 1
- 238000009434 installation Methods 0.000 description 1
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Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B60—VEHICLES IN GENERAL
- B60R—VEHICLES, VEHICLE FITTINGS, OR VEHICLE PARTS, NOT OTHERWISE PROVIDED FOR
- B60R16/00—Electric or fluid circuits specially adapted for vehicles and not otherwise provided for; Arrangement of elements of electric or fluid circuits specially adapted for vehicles and not otherwise provided for
- B60R16/02—Electric or fluid circuits specially adapted for vehicles and not otherwise provided for; Arrangement of elements of electric or fluid circuits specially adapted for vehicles and not otherwise provided for electric constitutive elements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/02—Network architectures or network communication protocols for network security for separating internal from external traffic, e.g. firewalls
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
- H04L67/125—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks involving control of end-device applications over a network
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/18—Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast
- H04N7/181—Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast for receiving images from a plurality of remote sources
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- Signal Processing (AREA)
- Computing Systems (AREA)
- Computer Networks & Wireless Communication (AREA)
- Medical Informatics (AREA)
- General Health & Medical Sciences (AREA)
- Health & Medical Sciences (AREA)
- Computer Hardware Design (AREA)
- Computer Security & Cryptography (AREA)
- General Engineering & Computer Science (AREA)
- Multimedia (AREA)
- Mechanical Engineering (AREA)
- Selective Calling Equipment (AREA)
- Alarm Systems (AREA)
Abstract
The invention belongs to vehicle remote service technology fields, and in particular to a kind of vehicle remote service system and method, processing unit and storage device.In order to improve the safety of vehicle remote service, vehicle remote service system of the invention includes vehicle-mounted end, can establish the remote service center of session with the vehicle-mounted end, and the long distance service system further includes：Session management unit, the session management unit are used for after the remote service center and the vehicle-mounted end establish session, judge the remote-operated permission of the remote service center.The present invention is judged by the remote-operated permission to remote service center, to strictly be limited the remote operation that the session can be supported, only legal remote operation is just run execution, it is special special, to prevent unauthorized operation and hacker attack, to greatly improve the safety of remote service.
Description
Technical field
The invention belongs to vehicle remote service technology fields, and in particular to a kind of vehicle remote service system and method, place
Manage device and storage device.
Background technology
Vehicle diagnostics technology in the prior art is totally divided into two classes：One kind is total using diagnostic instrments connection vehicle interior
Line is read out ECU module failures code in vehicle, is then based on the diagnostic instrments and relevant device carries out vehicle trouble and examines
Disconnected, this diagnostic method needs vehicle reaching particular place implementation, and professional is needed to operate, professional comparison
Height, in the prior art vehicle to the shops 4S be detected diagnosis majority belong to this mode.Another kind of vehicle diagnostics technology is close
The remote Diagnosis Technology Internet-based that year grows up.For example, vehicle factor will usually carry out height before New Car
Original, high temperature and high and cold experiment inevitably encounter various technical problem, or give terminal visitor in 0vehicle marketing during experiment
Also the case where having countryside behind family, during client's in-use automotive or casting anchor at a high speed.For the original pinpointed the problems at the first time
Cause simultaneously effectively solves the problems, such as that remote Diagnosis Technology is solution that is efficient, inexpensive, increasing customer satisfaction degree.
Existing remote Diagnosis Technology is usually received vehicle location, the state of vehicle mobile terminals upload by monitoring center
Etc. after information, carry out conversion process, classification, the support based on large-scale fault type database and the corresponding expert of corresponding data
Fault diagnosis system carries out accident analysis, record and storage.The remote diagnosis of vehicle is bringing convenient and efficient practicality
While, there is also very important security risks.For example, hacker or the people hijack legitimate user with malicious attack behavior
Remote control commands, carry out Replay Attack with operating and controlling vehicle；Or it is stolen between user terminal and vehicle-mounted end by network interceptor
Information, to obtain vehicle basic information, control instruction, diagnostic instruction and diagnostic result, vehicle location, user information etc.,
Economic loss or other harmful effects are caused to validated user or vehicle manufacturers.In addition to hacker attack, long distance service system
There is also the security risks such as unauthorized operation.On the other hand, the accuracy of vehicle remote diagnosis is also to be improved.Existing remote diagnosis
Data that technology is transmitted according only to vehicle (in some cases, can also be given an oral account in conjunction with user) come the reason of judging vehicle trouble, by
In the accurate situation that can not know vehicle scene, in fact it could happen that the situation of mistaken diagnosis, and the maloperation behavior caused by mistaken diagnosis
There are great security risks.
Therefore, the present invention proposes a kind of new long distance service system and method to solve the above problems.
Invention content
In order to solve the above problem in the prior art, in order to improve the safety of vehicle remote service, the present invention carries
A kind of vehicle remote service system, the system has been supplied to include vehicle-mounted end, the remote service of session can be established with the vehicle-mounted end
Center, the long distance service system further include：Session management unit, the session management unit are used in the remote service
After the heart establishes session with the vehicle-mounted end, the remote-operated permission of the remote service center is judged.
In the preferred embodiment of above-mentioned vehicle remote service system, the session management unit can obtain the vehicle
Status information, after the remote service center and the vehicle-mounted end establish session, the session management unit is according to institute
It states status information and judges the remote-operated permission.
In the preferred embodiment of above-mentioned vehicle remote service system, the vehicle-mounted end is provided with secure access module,
Whether the secure access module is for making the remote service center and the vehicle-mounted end establish session when judging.
In the preferred embodiment of above-mentioned vehicle remote service system, the secure access module is configured to using multiple
Authentication mechanism establishes session after the remote service center is authenticated by multiple authentication mechanism with the vehicle-mounted end.
In the preferred embodiment of above-mentioned vehicle remote service system, the multiple authentication mechanism includes that vehicle OBD is examined
Fracture fire wall, power assembly subdomain fire wall, entire car controller diagnostic session, entire car controller remote diagnosis session, vehicle
One or more of controller safe operation access authentication process.
In the preferred embodiment of above-mentioned vehicle remote service system, the long distance service system further includes urgent call
Module, user can be by remote service centers described in the urgent call calls, and the remote service center is according to exhaling
Request is made to establish session with the vehicle-mounted end.
In the preferred embodiment of above-mentioned vehicle remote service system, the vehicle remote service system further includes setting
In the image capture module on vehicle, described image acquisition module is used to obtain the site environment information of the vehicle, and in institute
It states after remote service center and the vehicle-mounted end establish session, collected site environment information is sent to the remote service
Center.
In the preferred embodiment of above-mentioned vehicle remote service system, described image acquisition module is camera, described
Camera is set to above the preceding bridge, and/or rear axle, and/or console of the vehicle；And/or the camera carries
Controllable light source.
In the preferred embodiment of above-mentioned vehicle remote service system, the vehicle-state includes car speed, vehicle
One or more of the pavement behavior of gear, vehicle running state and vehicle traveling.
In the preferred embodiment of above-mentioned vehicle remote service system, the long distance service system is applied to electric vehicle
.
The present invention also provides a kind of vehicle remote method of servicing, and the method includes the following steps：Establish remote service
Service conversation between center and vehicle；Judge the operating right of the service conversation；It is executed according to the operating right corresponding
Remote service.
In the preferred embodiment of the above method, the step of " establishing the service conversation between remote service center and vehicle "
Before rapid, the method further includes：Receive the session request of remote service center；The session request is authenticated；Authentication
Pass through, then allows to establish service conversation between remote service center and vehicle；Otherwise do not allow remote service center and vehicle it
Between establish service conversation.
In the preferred embodiment of the above method, according to the method for claim 12, which is characterized in that " receive
Before the session request of remote service center " step, the method further includes：Service request is sent to the service centre.
In the preferred embodiment of the above method, the step of " being authenticated to the session request " in, use is multiple
Authentication mechanism.
In the preferred embodiment of the above method, the multiple authentication mechanism includes vehicle OBD diagnostics ports fire wall, moves
Power assembly subdomain fire wall, entire car controller diagnostic session, entire car controller remote diagnosis session, entire car controller safe operation
One or more of access authentication process.
In the preferred embodiment of the above method, the step of " operating right for judging the service conversation ", includes：It obtains
The status information of pick-up；The operating right of the service conversation is judged according to the status information.
In the preferred embodiment of the above method, the status information of the vehicle includes car speed, automobile gear level, vehicle
One or more of the pavement behavior of transport condition and vehicle traveling.
In the preferred embodiment of the above method, the step of " establishing the service conversation between remote service center and vehicle "
After rapid, the method further includes：The site environment information of collection vehicle；The site environment information of collected vehicle is sent
To remote service center.
In the preferred embodiment of the above method, the step of " collection vehicle site environment information " in, utilize camera
Obtain the site environment information of vehicle.
In the preferred embodiment of the above method, the vehicle remote method of servicing is applied to electric vehicle.
The present invention also provides a kind of processing unit, the processing unit be suitable for load and run program to execute on
Vehicle remote method of servicing in stating.
The present invention also provides a kind of storage devices, wherein being stored with a plurality of program, described program is suitable for being added by processor
It carries and executes vehicle remote method of servicing among the above.
In the inventive solutions, after remote service center establishes session with vehicle-mounted end, by remote service
The remote-operated permission of the heart is judged, to strictly be limited the remote operation that the session can be supported, is only closed
The remote operation of method is just run execution, special special, remote to greatly improve to prevent unauthorized operation and hacker attack
The safety of journey service.In a preferred embodiment, the present invention obtains vehicle site environment by the way that camera is arranged
Information is based on this, the live ring that the staff of remote service center can send according to the oral account and camera of user
The fault type of border image accurate judgement vehicle, to greatly promote the accuracy of fault diagnosis.
Scheme 1, a kind of vehicle remote service system, the system include vehicle-mounted end, can establish the remote of session with the vehicle-mounted end
Journey service centre, which is characterized in that the long distance service system further includes：
Session management unit, the session management unit are used to establish session in the remote service center and the vehicle-mounted end
Afterwards, the remote-operated permission of the remote service center is judged.
Scheme 2, the vehicle remote service system according to scheme 1, which is characterized in that the session management unit can obtain
The status information of the vehicle,
After the remote service center and the vehicle-mounted end establish session, the session management unit is according to the status information
Judge the remote-operated permission.
Scheme 3, the vehicle remote service system according to scheme 2, which is characterized in that the vehicle-mounted end is provided with secure access
Module, whether the secure access module is for making the remote service center and the vehicle-mounted end establish session when judging.
Scheme 4, the vehicle remote service system according to scheme 3, which is characterized in that the secure access module is configured to adopt
With multiple authentication mechanism session is established with the vehicle-mounted end after the remote service center is authenticated by multiple authentication mechanism.
Scheme 5, the vehicle remote service system according to scheme 4, which is characterized in that the multiple authentication mechanism includes vehicle
OBD diagnostics ports fire wall, power assembly subdomain fire wall, entire car controller diagnostic session, entire car controller remote diagnosis session,
One or more of entire car controller safe operation access authentication process.
Scheme 6, the vehicle remote service system according to scheme 1, which is characterized in that the long distance service system further includes tight
Anxious calling module,
User can be by remote service center described in the urgent call calls, and the remote service center is according to calling
Request establishes session with the vehicle-mounted end.
Scheme 7, the vehicle remote service system according to scheme 6, which is characterized in that the vehicle remote service system is also wrapped
The image capture module being set on vehicle is included,
Described image acquisition module is used to obtain the site environment information of the vehicle, and the remote service center with it is described
After vehicle-mounted end establishes session, collected site environment information is sent to the remote service center.
Scheme 8, the vehicle remote service system according to scheme 7, which is characterized in that described image acquisition module is camera shooting
Head,
The camera is set to above the preceding bridge, and/or rear axle, and/or console of the vehicle；And/or
The camera carries controllable light source.
Scheme 9, the vehicle remote service system according to any one of scheme 2 to 5, which is characterized in that the vehicle-state
Include one or more of the pavement behavior of car speed, automobile gear level, vehicle running state and vehicle traveling.
Scheme 10, the vehicle remote service system according to any one of scheme 1 to 8, which is characterized in that the remote service
System is applied to electric vehicle.
Scheme 11, a kind of vehicle remote method of servicing, which is characterized in that the method includes the following steps：
Establish the service conversation between remote service center and vehicle；
Judge the operating right of the service conversation；
Corresponding remote service is executed according to the operating right.
Scheme 12, the method according to scheme 11, which is characterized in that " establish the service between remote service center and vehicle
Before the step of session ", the method further includes：
Receive the session request of remote service center；
The session request is authenticated；
The authentication is passed, then allows to establish service conversation between remote service center and vehicle；Otherwise do not allow remote service center
Service conversation is established between vehicle.
Scheme 13, the method according to scheme 12, which is characterized in that the session request of remote service center " receive " step it
Before, the method further includes：
Service request is sent to the service centre.
Scheme 14, the method according to scheme 12, which is characterized in that in the step of " being authenticated to the session request ",
Using multiple authentication mechanism.
Scheme 15, the method according to scheme 14, which is characterized in that the multiple authentication mechanism includes vehicle OBD diagnostics ports
Fire wall, power assembly subdomain fire wall, entire car controller diagnostic session, entire car controller remote diagnosis session, full-vehicle control
One or more of device safe operation access authentication process.
Scheme 16, the method according to scheme 11, which is characterized in that the step of " operating right for judging the service conversation "
Including：
Obtain the status information of vehicle；
The operating right of the service conversation is judged according to the status information.
Scheme 17, the method according to scheme 16, which is characterized in that the status information of the vehicle includes car speed, vehicle
One or more of the pavement behavior of gear, vehicle running state and vehicle traveling.
Scheme 18, the method according to scheme 11, which is characterized in that " establish the service between remote service center and vehicle
After the step of session ", the method further includes：
The site environment information of collection vehicle；
The site environment information of collected vehicle is sent to remote service center.
Scheme 19, the method according to scheme 18, which is characterized in that in the step of " collection vehicle site environment information ", profit
The site environment information of vehicle is obtained with camera.
Scheme 20, the method according to any one of scheme 11 to 19, which is characterized in that the vehicle remote method of servicing is answered
For electric vehicle.
Scheme 21, a kind of processing unit, which is characterized in that the processing unit is suitable for loading and runs program to execute such as
Vehicle remote method of servicing described in any one of scheme 11 to 17.
Scheme 22, a kind of storage device, wherein being stored with a plurality of program, which is characterized in that described program is suitable for being added by processor
It carries and executes the vehicle remote method of servicing as described in any one of scheme 11 to 17.
Description of the drawings
Fig. 1 is the principle schematic of the vehicle remote service system of the present invention；
Fig. 2 is the principle schematic of the multiple authentication mechanism of the present invention；
Fig. 3 is the broad flow diagram of the vehicle remote method of servicing of the present invention.
Specific implementation mode
The preferred embodiment of the present invention described with reference to the accompanying drawings.It will be apparent to a skilled person that this
A little embodiments are used only for explaining the technical principle of the present invention, it is not intended that limit the scope of the invention.Below to answer
For illustrating for electric vehicle.
It is the principle schematic of the vehicle remote service system of the present invention with reference first to Fig. 1, Fig. 1；As shown in Figure 1, this hair
Bright vehicle remote service system includes remote service center 1, vehicle-mounted end 2 and session management unit 3, wherein in remote service
The heart 1 can establish session with vehicle-mounted end 2, and after remote service center 1 and vehicle-mounted end 2 establish session, session management unit 3
Judge for the remote-operated permission to remote service center 1.The purpose for the arrangement is that in order to meet certain specific feelings
The remote operation to be executed under shape and ensure remote-operated safety and realizability, i.e., in remote service center 1 and vehicle
After session is established at load end 2, the remote operation which can support strictly is limited, only legal remote operation ability quilt
Operation executes, special special, to prevent unauthorized operation and hacker attack, to greatly improve the safety of remote service.
In one embodiment, session management unit 3 can obtain status information (such as car speed, vehicle of vehicle
The pavement behavior etc. of gear, vehicle running state and vehicle traveling), establish session in remote service center 1 and vehicle-mounted end 2
Afterwards, session management unit 3 judges remote-operated permission according to the vehicle-state got.
For example, vehicle remote service refers to the remote diagnosis to vehicle and repair under normal conditions, with to electric vehicle
Long-distance service and diagnosis for, different remote operations is arranged in different operating rights according to car status information.Far
The authority configuration such as table 1 of journey operation：
Table 1
As shown above, remote service center 1 executes corresponding remote operation, such as long-range clothes according to the permission in upper table
It is that " speed does not surpass that Read Controller data and vehicle configuration information, the vehicle-state that Session Control Unit 3 obtains are wanted in business center 1
5km/h is crossed, vehicle does not travel on the slope more than 9 degree " when, then the remote-operated permission is to allow to operate, you can directly
Execute the read operation.Operating right about " security restriction " and " quiescing " is in detail below.
With continued reference to Fig. 1, vehicle-mounted end is provided with secure access module 21, remote service center passes through the secure access mould
After block 21, session is established with vehicle-mounted end 2.In one embodiment, secure access module 21 is configured to use multiple authentication machine
System establishes session after remote service center is authenticated by multiple authentication mechanism with vehicle-mounted end 2.
For example, it is the principle schematic of multiple authentication mechanism of the invention with reference to Fig. 2, Fig. 2.In a kind of specific mirror
In power mechanism, as shown in Fig. 2, when remote service center 1 executes certain remote operation to vehicle-mounted end, vehicle OBD diagnostics ports fire wall,
Power assembly subdomain fire wall, entire car controller diagnostic session, entire car controller remote diagnosis session, entire car controller operation peace
Complete access successively authenticates remote service center, has one not by then terminating service, after all passing through, is meeting table 1
In authority configuration in the case of, execute the remote operation." security restriction " in table 1 can be understood as：It is weighed in remote operation
It is limited in the case of security restriction (" controlling actuator ", " update controller software " in such as table 1), remote service center is wanted
It executes the remote operation to need after repeatedly authenticating, the remote operation is executed if allowing operation, no word terminates service.And table
" allowing to operate " in 1 can be understood as its corresponding remote operation only need to be i.e. executable under the requirement for meeting vehicle-state,
Without carrying out multiple authentication." quiescing " in table 1 can be understood as the long-range behaviour for not allowing remote service center to carry out
Make.
As described above, the present invention first limits the operating right of remote service center by session management unit 3,
Then safety of vehicle during remote service is further enhanced by multiple authentication mechanism again, so as to effectively
Prevent hacker attacks from being lost caused by user and vehicle.
Referring back to Fig. 1, in a kind of possible embodiment, long distance service system of the invention further includes urgent call
Module 21, the urgent call module 21 can be integrated in vehicle-mounted end 2, can also be used as independent terminal device.When vehicle occurs
After catastrophe failure, user can call remote service center 1 by urgent call module 21, and remote service center 1 is according to calling
Request establishes session with vehicle-mounted end 2, and then carries out remote service, such as diagnosis, repair to vehicle.
With continued reference to Fig. 1, in a kind of possible embodiment, long distance service system of the invention further includes Image Acquisition
Module 4 is used to obtain the site environment information of vehicle, and after remote service center 1 and vehicle-mounted end 2 establish session, will adopt
The site environment information collected is sent to remote service center 1.Specifically, the image capture module 4 can be vehicle-mounted pick-up
Head, after vehicle breaks down, the staff of remote service center judges the failure of vehicle appearance often through user's oral account
Type, due to can not staff not at the scene, intuitive cognition is lacked to the actual conditions at vehicle scene, is only given an oral account by user
To judge and there may be the risks of erroneous judgement.When camera is installed in vehicle trouble position, the staff of remote service center
It can be according to the fault type for the site environment image accurate judgement vehicle that the oral account and camera of user is sent, to pole
The earth promotes the accuracy of fault diagnosis.Final solution is provided by inquiring database or consultant expert, and then to vehicle
Execute corresponding remote operation.
Preferably, the camera in the long distance service system can be arranged 3, and first preceding bridge for being installed on vehicle is used
In monitoring front motor assembly, first half battery pack and corresponding heat management system；Second rear axle for being installed on vehicle,
For motor assembly, latter half battery pack and corresponding heat management system after monitoring；Third is installed on vehicle interior
Above console, for monitoring gear, electronics parking brake state and driving mode etc..In view of the light of the first two installation site is asked
Topic, may be used the camera of included controllable light source.
The security risk that internal communication network load too high may be brought when to avoid high vehicle speeds, therefore the present invention
Vehicle remote service system do not recommend by the way of real-time Transmission diagnostic data.
The present invention also provides a kind of vehicle remote method of servicing.It is the vehicle remote service of the present invention with reference to Fig. 3, Fig. 3
The broad flow diagram of method.As shown in figure 3, the vehicle remote method of servicing of the present invention includes the following steps：S110, it establishes remotely
Service conversation between service centre and vehicle；S120, the operating right for judging service conversation；S130, it is held according to operating right
The corresponding remote service of row.
Through the above steps, after remote service center establishes service conversation with vehicle, by the remote of remote service center
The permission of journey operation is judged and (judges the operating right of the service conversation), remote to support the service conversation
Journey operation is strictly limited, and only legal remote operation is just run execution, and special project is special, to prevent unauthorized operation and black
Visitor's attack, to greatly improve the safety of remote service.
Before step S110, method of the invention further includes：First, receiving the session request of remote service center (needs
To illustrate that：It can be service centre's root after user actively sends service request to remote service center to be somebody's turn to do " session request "
The session request sent out according to the service request received；It is somebody's turn to do " session request " and can also be the meeting that remote service center is sent automatically
Words request, such as session request etc. is sent according to the information of vehicles detected automatically)；Then, which is authenticated；
If the authentication is passed, allows to establish service conversation between remote service center and vehicle, otherwise do not allow remote service center
Service conversation is established between vehicle.As an example, the step of being authenticated to the session request uses multiple authentication machine
System.For example, it is the principle schematic of multiple authentication mechanism of the invention with reference to Fig. 2, Fig. 2.As shown in Fig. 2, to the session
When request is authenticated, vehicle OBD diagnostics ports fire wall, power assembly subdomain fire wall, entire car controller diagnostic session, vehicle
Controller remote diagnosis session, entire car controller safe operation access remote service center is authenticated successively, have one not
By then terminating service, after all passing through, then allow to establish service conversation between service centre and vehicle.Pass through multiple authentication machine
The mode of system strengthens safety of vehicle during remote service, so as to be effectively prevented hacker attacks to user and
Loss caused by vehicle.
In the step s 120, that is, when judging the operating right of service conversation, the status information of vehicle is obtained first (as showing
Example, the status information of vehicle include the pavement behavior etc. of car speed, automobile gear level, vehicle running state and vehicle traveling),
Then the operating right of service conversation is judged according to the status information of vehicle.For example, vehicle remote services under normal conditions
Refer to the remote diagnosis to vehicle and repair, for the long-distance service of electric vehicle and diagnosis, according to car status information
Different remote operations is arranged different operating rights.Remote-operated authority configuration such as table 2：
Table 2
As shown above, remote service center executes corresponding remote operation, such as long-range clothes according to the permission in upper table
Read Controller data and vehicle configuration information are wanted in business center, if the vehicle-state obtained at this time is that " speed is no more than 5km/
H, vehicle do not travel on the slope more than 9 degree " when, then the remote-operated permission is to allow to operate, you can directly executing should
Read operation.
After executing step S110, in the step s 120, if the permission that the operating right of service conversation meets in table 2 is matched
When setting, the remote operation is executed." security restriction " in table 2 can be understood as：It is security restriction (such as table in remote operation permission
" actuator is controlled ", " update controller software " etc. in 2) in the case of, remote service center will execute the remote operation and need
The remote operation is executed if allowing operation after repeatedly authenticating, no word terminates service.And " allowing to operate " in table 2
Can be understood as its corresponding remote operation only need to be i.e. executable under the requirement for meeting vehicle-state, without carrying out multiple mirror
Power." quiescing " in table 2 can be understood as the remote operation for not allowing remote service center to carry out.
As an example, after step silo, method of the invention further includes the site environment information of collection vehicle,
And the site environment information of collected vehicle is sent to remote service center.It is long-range to take after being broken down due to vehicle
The staff at business center often through user's oral account come judge vehicle occur fault type, due to can not staff do not exist
Scene lacks intuitive cognition to the actual conditions at vehicle scene, is only judged by user's oral account and there may be the wind of erroneous judgement
Danger.Therefore, the staff of remote service center can be accurate according to the oral account of user and the site environment image sent
The fault type of vehicle is judged, to greatly promote the accuracy of fault diagnosis.It is carried by inquiring database or consultant expert
Corresponding remote operation is executed for final solution, and then to vehicle.
In addition to the embodiments described above, method of the invention can also be realized by long distance service system above, specifically
With reference to above to the explanation of vehicle remote service system, details are not described herein.It should be noted that the vehicle remote of the present invention
Method of servicing may not only be applied in above-mentioned vehicle remote service system, for the long distance service system of other forms, the present invention
Method it is equally applicable.In other words, the remote service method that those skilled in the art can be according to the present invention designs arbitrary form
Systems/devices/structure.
In addition, the present invention also provides a kind of processing unit, which is suitable for loading and runs program to hold
The above-mentioned vehicle remote method of servicing of row.
The present invention also provides a kind of storage devices, wherein being stored with a plurality of program, which is suitable for being loaded by processor
And execute above-mentioned vehicle remote method of servicing.
As described above, vehicle remote service system/method of the present invention is suitable for plurality of application scenes, such as：
Scene 1：There is the insulation fault of high-tension battery in countryside in the electric vehicle of user, and being designed according to controller software needs
It asks, after this failure occurs, before diagnostic equipment removes this failure, which can not power on into horizontal high voltage, i.e., can not exercise.
It goes to the vehicle remote service centre for help at this time and remote diagnosis is provided.According to the remote operation authority configuration in table 1, Ke Yi
Error code is removed in the case of stationary vehicle, and user security is allowed to drive to go home or drive to the shops 4S further to repair.
Scene 2：Before electric vehicle listing, many vehicles carry out durability experiment in extremely frigid zones, based on the considerations of cost, examination
A major part of validating the car matches vehicle to be low, and resource of the height with vehicle is very limited, for example can not preengage the height with speed limit and cruise function
With vehicle.Speed limit and cruise function being smoothed out with supportive test are installed after needing at this time.In addition to asking technician to install control handle
Outside, to be also that vehicle opens speed limit and the function of cruise at this time.But the engineer for generally doing endurance test is not know how
Change vehicle configuration is to realize the two what's news, and no specific purpose tool is supported.At this point, according to the remote of table 1
Journey operating right configures, and asks the technical specialist in a distant place to provide technical support come " modification vehicle is existing by remote service center
Configuration ", to realize the two what's news, what guarantee test was satisfactorily completed.
Scene 3：Under the conditions of extremely cold, outdoor temperature is less than -35 DEG C, the pairing code of automobile key and automobile vehicle body controller
Have the possibility lost, at this time caused by direct result to be vehicle can not start, ice sculpture can be frozen into.It also goes to for help at this time long-range
The remote service that service centre provides.It, can be by realizing parts self study " key according to the remote operation authority configuration of table 1
Spoon matches again ", allow key to restore normal function again.
So far, it has been combined preferred embodiment shown in the drawings and describes technical scheme of the present invention, still, this field
Technical staff is it is easily understood that protection scope of the present invention is expressly not limited to these specific implementation modes.Without departing from this
Under the premise of the principle of invention, those skilled in the art can make the relevant technologies feature equivalent change or replacement, these
Technical solution after change or replacement is fallen within protection scope of the present invention.
Claims (10)
1. a kind of vehicle remote service system, which includes vehicle-mounted end, can establish the long-range clothes of session with the vehicle-mounted end
Business center, which is characterized in that the long distance service system further includes：
Session management unit, the session management unit are used to establish session in the remote service center and the vehicle-mounted end
Afterwards, the remote-operated permission of the remote service center is judged.
2. vehicle remote service system according to claim 1, which is characterized in that the session management unit can obtain
The status information of the vehicle,
After the remote service center and the vehicle-mounted end establish session, the session management unit is according to the status information
Judge the remote-operated permission.
3. vehicle remote service system according to claim 2, which is characterized in that the vehicle-mounted end is provided with secure access
Module, whether the secure access module is for making the remote service center and the vehicle-mounted end establish session when judging.
4. vehicle remote service system according to claim 3, which is characterized in that the secure access module is configured to adopt
With multiple authentication mechanism session is established with the vehicle-mounted end after the remote service center is authenticated by multiple authentication mechanism.
5. vehicle remote service system according to claim 4, which is characterized in that the multiple authentication mechanism includes vehicle
OBD diagnostics ports fire wall, power assembly subdomain fire wall, entire car controller diagnostic session, entire car controller remote diagnosis session,
One or more of entire car controller safe operation access authentication process.
6. vehicle remote service system according to claim 1, which is characterized in that the long distance service system further includes tight
Anxious calling module,
User can be by remote service center described in the urgent call calls, and the remote service center is according to calling
Request establishes session with the vehicle-mounted end.
7. vehicle remote service system according to claim 6, which is characterized in that the vehicle remote service system is also wrapped
The image capture module being set on vehicle is included,
Described image acquisition module is used to obtain the site environment information of the vehicle, and the remote service center with it is described
After vehicle-mounted end establishes session, collected site environment information is sent to the remote service center.
8. vehicle remote service system according to claim 7, which is characterized in that described image acquisition module is camera shooting
Head,
The camera is set to above the preceding bridge, and/or rear axle, and/or console of the vehicle；And/or
The camera carries controllable light source.
9. the vehicle remote service system according to any one of claim 2 to 5, which is characterized in that the vehicle-state
Include one or more of the pavement behavior of car speed, automobile gear level, vehicle running state and vehicle traveling.
10. vehicle remote service system according to any one of claim 1 to 8, which is characterized in that the remote service
System is applied to electric vehicle.
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| CN201711461660.XA CN108337291B (en) | 2017-12-28 | 2017-12-28 | Vehicle remote service system and method, processing device and storage device |
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| CN201711461660.XA CN108337291B (en) | 2017-12-28 | 2017-12-28 | Vehicle remote service system and method, processing device and storage device |
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| CN108337291B (en) | 2021-08-17 |
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