CN108305119B - Abnormal car returning processing method for car rental platform - Google Patents
Abnormal car returning processing method for car rental platform Download PDFInfo
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- CN108305119B CN108305119B CN201710020084.9A CN201710020084A CN108305119B CN 108305119 B CN108305119 B CN 108305119B CN 201710020084 A CN201710020084 A CN 201710020084A CN 108305119 B CN108305119 B CN 108305119B
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- G—PHYSICS
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0645—Rental transactions; Leasing transactions
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- G—PHYSICS
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- G07F—COIN-FREED OR LIKE APPARATUS
- G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
- G07F17/0042—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for hiring of objects
- G07F17/0057—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for hiring of objects for the hiring or rent of vehicles, e.g. cars, bicycles or wheelchairs
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- G—PHYSICS
- G08—SIGNALLING
- G08B—SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
- G08B25/00—Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems
- G08B25/01—Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems characterised by the transmission medium
- G08B25/08—Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems characterised by the transmission medium using communication transmission lines
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Abstract
The invention discloses an abnormal car returning processing method for a car rental platform. The method specifically comprises the following processing methods: (a) a vehicle positioning abnormity processing method for a member to return to a charging station; (b) a vehicle failure rescue processing method for the power shortage or failure of the member rented vehicle; (c) a network exception handling method for a member returning to the bus but losing a message; (d) a system fault processing method for leading the member to be unable to return the car due to the system fault; after the automobile rental platform returns abnormally, alarm information is generated to inform car service personnel and customer service personnel of the condition that the car service personnel need to verify, the customer service personnel can inform the car service personnel of field verification again, the customer service personnel finally inform members of monitoring results, and the monitoring alarm information can be filed and processed at the same time. The invention has the beneficial effects that: the processing efficiency of the rental car on the abnormal car returning is improved, so that the rental car can be quickly and effectively put into a car rental system, and the car rental efficiency is improved.
Description
Technical Field
The invention relates to the technical field of automobile leasing, in particular to an abnormal automobile returning processing method for an automobile leasing platform.
Background
The automobile leasing industry is called transportation service bank, because the automobile leasing industry does not need to deal with insurance, does not need annual inspection maintenance, can freely change the automobile type and the like, the enterprise cost is controlled by replacing the automobile with the rented automobile, and the very popular management mode in foreign enterprises is slowly favored by domestic enterprises and public institutions and individual users.
The car leasing is a transaction form which separates the property use right of the car from the ownership right, a lessor has the property ownership right, a lessee has the property use right, and the lessor and the lessee sign a leasing contract to exchange the use right.
The automobile leasing refers to an operation mode that a leasing operator delivers leasing automobiles (including cargo automobiles and passenger automobiles) to lessees for use in appointed time and does not provide driving labor. The essence of car rental is an operation behavior of obtaining benefits through the use right of a taxi on the basis of separating the property right and the use right of the car, and the taxi target also comprises all procedures and related values for ensuring the normal and legal driving of the car on the road besides a real car. Unlike a general car rental business, a lessee assumes driving duties by itself during the rental period. The core idea of the automobile leasing industry is resource sharing and social service.
In the process of automobile leasing, the abnormal automobile returning often exists, and the automobile leasing platform and the member are affected by the abnormal automobile returning often under the abnormal automobile returning condition, so that the automobile leasing efficiency is reduced, and the member has a reduced impression on the automobile leasing platform.
Disclosure of Invention
The invention provides an abnormal car returning processing method for a car rental platform, which aims to overcome the defects in the prior art and improve the car rental efficiency.
In order to achieve the purpose, the invention adopts the following technical scheme:
an abnormal car returning processing method for a car rental platform specifically comprises the following steps:
(a) a vehicle positioning abnormity processing method for a member to return to a charging station;
(b) a vehicle failure rescue processing method for the power shortage or failure of the member rented vehicle;
(c) a network exception handling method for a member returning to the bus but losing a message;
(d) a system fault processing method for leading the member to be unable to return the car due to the system fault;
after the automobile rental platform returns abnormally, alarm information is generated to inform car service personnel and customer service personnel of the condition that the car service personnel need to verify, the customer service personnel can inform the car service personnel of field verification again, the customer service personnel finally inform members of monitoring results, and the monitoring alarm information can be filed and processed at the same time.
The car returning of the car leasing platform is an auxiliary means for the situation that a member cannot return the car, and the normal charging belongs to the abnormal car returning, and the abnormal car returning needs to be manually handled by car service personnel. Some abnormal car returning can restore the real situation through subjective judgment of car service personnel, and then settlement can be directly carried out. The system is characterized in that a calling member is required for subjectively restoring the real situation, the whole handling process and the whole flow direction are conveniently inquired through monitoring alarm information, and therefore the real situation is gradually restored by inquiring system logs in the whole monitoring process. The design can effectively improve the processing efficiency of the rental car on abnormal car returning, so that the rental car can be quickly and effectively put into a car rental system, and the car rental efficiency is improved.
Preferably, the method for processing the vehicle positioning abnormity, wherein the method comprises the following specific operation steps:
(1) the member clicks a car returning operation on the charging station through the car leasing platform;
(2) after receiving the car returning information sent by the car leasing platform, the leasing car terminal sends positioning abnormal information to the car leasing platform;
(3) automatically starting the vehicle-mounted auxiliary returning by the vehicle renting platform, simultaneously carrying out positioning operation on the vehicle-mounted machine, and entering the step (4) if the vehicle-mounted machine is normally positioned; if the vehicle machine is positioned abnormally, entering the step (5);
(4) the automobile leasing platform automatically carries out normal returning operation on the leased automobile and enters the step (6);
(5) adopting a manual intervention automobile leasing platform to return the automobile, and entering the step (6);
(6) and the automobile leasing platform carries out charging operation on the leasing vehicle, and finishes the abnormal returning operation of the whole leasing vehicle after the fee deduction is successful.
The situation is mainly embodied in that the member can not return the car at the charging station, the car rental system can automatically start the car machine to assist in returning the car at the moment, and then automatic car rental platform returning or manual intervention car rental platform returning is carried out.
Preferably, in the step (2), after the automobile rental platform receives the rental vehicle positioning abnormal information, the automobile rental platform sends feedback information to the rental vehicle, restarts the GPS in the rental vehicle, sends the positioning information to the automobile rental platform again after the rental vehicle finishes the GPS restarting, and counts for one time; if the rental vehicle is normally positioned, entering the step (4); if the rental vehicle is abnormally positioned, the operation of restarting the GPS in the rental vehicle is returned again until the counting times reach five times and the rental vehicle is still abnormally positioned, and then the step (3) is carried out.
Preferably, in the step (3), after receiving the abnormal positioning information of the car machine, the car rental platform sends feedback information to the car machine, restarts the car machine, sends the positioning information to the car rental platform again after the car machine is restarted, and counts for one time; if the vehicle machine is positioned normally, entering the step (4); and (5) if the vehicle machine is abnormally positioned, returning to the restart operation of the vehicle machine again until the counting times reach five times and the vehicle machine is still abnormally positioned, and entering the step (5).
Preferably, in step (5), the manual intervention is specifically: the method comprises the steps that charging operation is carried out on rental cars through charging piles, whether the rental cars can be charged or not is judged, if the charging operation can be carried out, the rental cars are located through fixed positions of the charging piles, automatic car returning operation is carried out through an automobile rental platform, and then car returning time is determined manually; if the charging operation cannot be carried out, manual car returning operation is carried out through the manual auxiliary car renting platform, and the car returning time is manually determined and uploaded to the car renting platform.
Preferably, the manual car returning operation performed by the manual auxiliary car leasing platform specifically comprises the following steps: and the member uploads the positioning information of the rental car through the assistance of the mobile phone to complete the recovery of the positioning of the rental car, and then the car returning operation of the car rental platform is carried out.
Preferably, the vehicle failure rescue processing method for (b) a power shortage or failure of a vehicle rented by a member comprises the following specific operation steps:
(1) customer service personnel of the member calling car leasing platform inform the fault reason of the rented car and request the car leasing platform to return the car;
(2) the customer service personnel determines the position of the rental car according to the information provided by the member and informs car service personnel;
(3) the car service personnel arrive at the position of the rental car and return the car through the manually-assisted car rental platform;
(4) the car attendant and the participants jointly determine the car returning time of the rental car and upload the car returning time to the car rental platform;
(5) and the automobile leasing platform carries out charging operation on the leasing vehicle, and finishes the abnormal returning operation of the whole leasing vehicle after the fee deduction is successful.
When the rented vehicles of the members are in power shortage or have faults and are anchored near the non-charging stations, manual intervention is needed for returning the vehicles of the vehicle renting platform.
Preferably, for the (c) network exception handling method that the member has returned to the vehicle but the message is lost, the specific operation steps are as follows:
(1) due to network reasons, when the rented vehicle is returned through the vehicle renting platform, the vehicle returning message is lost;
(2) the automobile leasing platform adopts rear single drive or heartbeat drive to synchronously lease the automobile state;
(3) the automobile leasing platform carries out automatic automobile returning operation according to the synchronous leased automobile state;
(4) the automobile leasing platform starts the car returning information to the member, manually determines the car returning time through the member and uploads the car returning time to the automobile leasing platform;
(5) and the automobile leasing platform carries out charging operation on the leasing vehicle, and finishes the abnormal returning operation of the whole leasing vehicle after the fee deduction is successful.
The member returns the car, but due to network reasons, the car return message is lost, and the state of the rented car in the car renting system needs to be changed manually on the car renting platform.
Preferably, in step (2), the rear single drive is to drive the synchronous rental car state according to the effect of the rear order of the rental car; the heartbeat driving is used for automatically acquiring the positioning of the rental car according to the corresponding time interval set by the car rental platform so as to drive the state of the synchronous rental car.
Preferably, for (d) the system fault processing method for the member not returning the vehicle due to the system fault, the specific operation steps are as follows:
(1) when the rental vehicle system is in failure or is in the updating and upgrading process, the rental vehicle sends the positioning information to the automobile rental platform;
(2) the automobile leasing platform acquires information of the fault vehicle and generates a work order of abnormal returning of the leasing vehicle;
(3) the automobile leasing platform issues the work order to the car service personnel, and the car service personnel is reminded to track the abnormal leasing vehicle;
(4) the car service personnel assist the car leasing platform to return the car;
(5) the car attendant and the participants jointly determine the car returning time of the rental car and upload the car returning time to the car rental platform;
(6) and the automobile leasing platform carries out charging operation on the leasing vehicle, and finishes the abnormal returning operation of the whole leasing vehicle after the fee deduction is successful.
The invention has the beneficial effects that: the processing efficiency of the rental car on abnormal car returning is effectively improved, so that the rental car can be quickly and effectively put into a car rental system, and the car rental efficiency is improved.
Detailed Description
The invention is further described with reference to specific embodiments.
An abnormal car returning processing method for a car rental platform specifically comprises the following steps:
(a) a vehicle positioning abnormity processing method for a member to return to a charging station; the specific operation steps are as follows:
(1) the member clicks a car returning operation on the charging station through the car leasing platform;
(2) after receiving the car returning information sent by the car leasing platform, the leasing car terminal sends positioning abnormal information to the car leasing platform; after the automobile leasing platform receives the positioning abnormal information of the leasing vehicle, sending feedback information to the leasing vehicle, restarting the GPS in the leasing vehicle, sending the positioning information to the automobile leasing platform again after the leasing vehicle finishes the GPS restarting, and counting for one time; if the rental vehicle is normally positioned, entering the step (4); if the rental vehicle is abnormally positioned, the GPS in the rental vehicle is restarted again until the counting times reach five times and the rental vehicle is still abnormally positioned, and then the step (3) is carried out;
(3) automatically starting the vehicle-mounted auxiliary returning by the vehicle renting platform, simultaneously carrying out positioning operation on the vehicle-mounted machine, and entering the step (4) if the vehicle-mounted machine is normally positioned; if the vehicle-mounted machine is abnormally positioned, the vehicle leasing platform sends feedback information to the vehicle-mounted machine after receiving the abnormal positioning information of the vehicle-mounted machine, restarts the vehicle-mounted machine, sends the positioning information to the vehicle leasing platform again after the vehicle-mounted machine is restarted, and counts for one time; if the vehicle machine is positioned normally, entering the step (4); if the vehicle machine is abnormally positioned, the vehicle machine is restarted again until the counting times reach five times and the vehicle machine is still abnormally positioned, and then the step (5) is carried out;
(4) the automobile leasing platform automatically carries out normal returning operation on the leased automobile and enters the step (6);
(5) adopting a manual intervention automobile leasing platform to return the automobile, and entering the step (6); wherein, the manual intervention adopted is specifically as follows: the method comprises the steps that charging operation is carried out on rental cars through charging piles, whether the rental cars can be charged or not is judged, if the charging operation can be carried out, the rental cars are located through fixed positions of the charging piles, automatic car returning operation is carried out through an automobile rental platform, and then car returning time is determined manually; if the charging operation cannot be carried out, carrying out manual car returning operation through the manual auxiliary car renting platform, and uploading the time for returning the car to the car renting platform through manual determination; the manual car returning operation of the manual auxiliary car leasing platform is specifically as follows: the member uploads the positioning information of the rental car through the assistance of the mobile phone to complete the recovery of the positioning of the rental car, and then the car returning operation of the car rental platform is carried out;
(6) and the automobile leasing platform carries out charging operation on the leasing vehicle, and finishes the abnormal returning operation of the whole leasing vehicle after the fee deduction is successful.
(b) A vehicle failure rescue processing method for the power shortage or failure of the member rented vehicle; the specific operation steps are as follows:
(1) customer service personnel of the member calling car leasing platform inform the fault reason of the rented car and request the car leasing platform to return the car;
(2) the customer service personnel determines the position of the rental car according to the information provided by the member and informs car service personnel;
(3) the car service personnel arrive at the position of the rental car and return the car through the manually-assisted car rental platform;
(4) the car attendant and the participants jointly determine the car returning time of the rental car and upload the car returning time to the car rental platform;
(5) and the automobile leasing platform carries out charging operation on the leasing vehicle, and finishes the abnormal returning operation of the whole leasing vehicle after the fee deduction is successful.
(c) A network exception handling method for a member returning to the bus but losing a message; the specific operation steps are as follows:
(1) due to network reasons, when the rented vehicle is returned through the vehicle renting platform, the vehicle returning message is lost;
(2) the automobile leasing platform adopts rear single drive or heartbeat drive to synchronously lease the automobile state; the rear single drive is used for driving the state of the synchronous rental vehicle according to the effect of the next order of the rental vehicle; the heartbeat drive is used for automatically acquiring the positioning of the rental car according to the corresponding time interval set by the car rental platform so as to drive the state of the synchronous rental car;
(3) the automobile leasing platform carries out automatic automobile returning operation according to the synchronous leased automobile state;
(4) the automobile leasing platform starts the car returning information to the member, manually determines the car returning time through the member and uploads the car returning time to the automobile leasing platform;
(5) and the automobile leasing platform carries out charging operation on the leasing vehicle, and finishes the abnormal returning operation of the whole leasing vehicle after the fee deduction is successful.
(d) A system fault processing method for leading the member to be unable to return the car due to the system fault; the specific operation steps are as follows:
(1) when the rental vehicle system is in failure or is in the updating and upgrading process, the rental vehicle sends the positioning information to the automobile rental platform;
(2) the automobile leasing platform acquires information of the fault vehicle and generates a work order of abnormal returning of the leasing vehicle;
(3) the automobile leasing platform issues the work order to the car service personnel, and the car service personnel is reminded to track the abnormal leasing vehicle;
(4) the car service personnel assist the car leasing platform to return the car;
(5) the car attendant and the participants jointly determine the car returning time of the rental car and upload the car returning time to the car rental platform;
(6) and the automobile leasing platform carries out charging operation on the leasing vehicle, and finishes the abnormal returning operation of the whole leasing vehicle after the fee deduction is successful.
After the car rental platform returns the car unusually at every turn, all can produce an alarm information, inform car service personnel and customer service personnel, the condition that needs car service personnel to verify, customer service personnel can inform car service personnel once more and carry out the scene and verify, customer service personnel inform the member with the control result at last, control alarm information can file the processing simultaneously, make things convenient for the inquiry in the future, whole process of handling and whole flow direction all can clear save, can restore whole monitoring process.
The renting platform car returning is an auxiliary means for the situation that a member cannot return the car, normal charging belongs to abnormal car returning, and the situation of the abnormal car returning needs manual handling of a worker. Some abnormal car returning can restore the real situation through subjective judgment of car service personnel, and then settlement can be directly carried out. Aiming at the situation that the real situation can not be restored subjectively, the call member is needed, and the real situation is gradually restored by inquiring the system log through a technical means. Through the design of the processing method, the processing efficiency of the rental vehicle on abnormal vehicle returning is effectively improved, so that the rental vehicle can be quickly and effectively put into an automobile rental system, and the automobile rental efficiency is improved.
Claims (6)
1. An abnormal car returning processing method for a car rental platform is characterized by specifically comprising the following processing methods:
(a) a vehicle positioning abnormity processing method for a member to return to a charging station;
aiming at the method for processing the abnormal vehicle positioning of the member which cannot return at the charging station, the specific operation steps are as follows:
(1) the member clicks a car returning operation on the charging station through the car leasing platform;
(2) after receiving the car returning information sent by the car leasing platform, the leasing car terminal sends positioning abnormal information to the car leasing platform;
(3) automatically starting the vehicle-mounted auxiliary returning by the vehicle renting platform, simultaneously carrying out positioning operation on the vehicle-mounted machine, and entering the step (4) if the vehicle-mounted machine is normally positioned; if the vehicle machine is positioned abnormally, entering the step (5);
(4) the automobile leasing platform automatically carries out normal returning operation on the leased automobile and enters the step (6);
(5) adopting a manual intervention automobile leasing platform to return the automobile, and entering the step (6);
(6) the automobile leasing platform carries out charging operation on the leasing vehicle, and finishes the abnormal returning operation of the whole leasing vehicle after the fee deduction is successful;
(b) a vehicle failure rescue processing method for the power shortage or failure of the member rented vehicle;
the vehicle fault rescue processing method aiming at the power shortage or fault of the member rented vehicle comprises the following specific operation steps:
(1) customer service personnel of the member calling car leasing platform inform the fault reason of the rented car and request the car leasing platform to return the car;
(2) the customer service personnel determines the position of the rental car according to the information provided by the member and informs car service personnel;
(3) the car service personnel arrive at the position of the rental car and return the car through the manually-assisted car rental platform;
(4) the car attendant and the participants jointly determine the car returning time of the rental car and upload the car returning time to the car rental platform;
(5) the automobile leasing platform carries out charging operation on the leasing vehicle, and finishes the abnormal returning operation of the whole leasing vehicle after the fee deduction is successful;
(c) a network exception handling method for a member returning to the bus but losing a message;
aiming at the (c) network exception handling method that the member has returned the bus but the message is lost, the specific operation steps are as follows:
(1) due to network reasons, when the rented vehicle is returned through the vehicle renting platform, the vehicle returning message is lost;
(2) the automobile leasing platform adopts rear single drive or heartbeat drive to synchronously lease the automobile state;
(3) the automobile leasing platform carries out automatic automobile returning operation according to the synchronous leased automobile state;
(4) the automobile leasing platform starts the car returning information to the member, manually determines the car returning time through the member and uploads the car returning time to the automobile leasing platform;
(d) a system fault processing method for leading the member to be unable to return the car due to the system fault;
after the automobile rental platform returns abnormally, an alarm message is generated each time, car service personnel and customer service personnel are informed of the situation that the car service personnel need to verify, the customer service personnel can inform the car service personnel of field verification again, the customer service personnel finally inform members of a monitoring result, and the monitoring alarm message can be filed and processed at the same time;
aiming at the system fault processing method for the reason that the member cannot return the car due to the system fault, the specific operation steps are as follows:
(1) when the rental vehicle system is in failure or is in the updating and upgrading process, the rental vehicle sends the positioning information to the automobile rental platform;
(2) the automobile leasing platform acquires information of the fault vehicle and generates a work order of abnormal returning of the leasing vehicle;
(3) the automobile leasing platform issues the work order to the car service personnel, and the car service personnel is reminded to track the abnormal leasing vehicle;
(4) the car service personnel assist the car leasing platform to return the car;
(5) the car attendant and the participants jointly determine the car returning time of the rental car and upload the car returning time to the car rental platform;
(6) and the automobile leasing platform carries out charging operation on the leasing vehicle, and finishes the abnormal returning operation of the whole leasing vehicle after the fee deduction is successful.
2. The abnormal car returning processing method for the car rental platform of claim 1, wherein in the step (2), after the car rental platform receives the abnormal positioning information of the rental car, the car rental platform sends feedback information to the rental car, and restarts the GPS in the rental car until the rental car restarts the GPS, the positioning information is sent to the car rental platform again, and a count is performed; if the rental vehicle is normally positioned, entering the step (4); if the rental vehicle is abnormally positioned, the operation of restarting the GPS in the rental vehicle is returned again until the counting times reach five times and the rental vehicle is still abnormally positioned, and then the step (3) is carried out.
3. The abnormal car returning processing method for the car rental platform, according to claim 1, wherein in the step (3), after the car rental platform receives the abnormal car location information, the car rental platform sends feedback information to the car machine, the car machine is restarted, and the location information is sent to the car rental platform again until the car machine is restarted, and a count is performed; if the vehicle machine is positioned normally, entering the step (4); and (5) if the vehicle machine is abnormally positioned, returning to the restart operation of the vehicle machine again until the counting times reach five times and the vehicle machine is still abnormally positioned, and entering the step (5).
4. The abnormal car returning processing method for the car rental platform as claimed in claim 1, wherein in the step (5), the manual intervention is specifically as follows: the method comprises the steps that charging operation is carried out on rental cars through charging piles, whether the rental cars can be charged or not is judged, if the charging operation can be carried out, the rental cars are located through fixed positions of the charging piles, automatic car returning operation is carried out through an automobile rental platform, and then car returning time is determined manually; if the charging operation cannot be carried out, manual car returning operation is carried out through the manual auxiliary car renting platform, and the car returning time is manually determined and uploaded to the car renting platform.
5. The abnormal car returning processing method for the car rental platform of claim 4, wherein the manual car returning operation of the manual auxiliary car rental platform is specifically as follows: and the member uploads the positioning information of the rental car through the assistance of the mobile phone to complete the recovery of the positioning of the rental car, and then the car returning operation of the car rental platform is carried out.
6. The abnormal car returning processing method for the car rental platform as claimed in claim 1, wherein in step (2), the rear single drive is to drive the synchronous rental car status according to the effect of the rear order of the rental car; the heartbeat driving is used for automatically acquiring the positioning of the rental car according to the corresponding time interval set by the car rental platform so as to drive the state of the synchronous rental car.
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| CN109102353A (en) * | 2017-06-20 | 2018-12-28 | 宁波轩悦行电动汽车服务有限公司 | A kind of automobile leasing platform is returned the car processing method extremely |
| CN112017365B (en) * | 2019-05-29 | 2022-07-29 | 阿尔派株式会社 | Shared vehicle management device and shared vehicle management method |
| CN111126739B (en) * | 2019-06-28 | 2020-10-20 | 北京嘀嘀无限科技发展有限公司 | Shared automobile service work order scheduling management method, server, system and storage medium |
| CN115240326B (en) * | 2022-07-22 | 2023-07-21 | 深圳市鑫嘉恒科技有限公司 | Management method and system for sharing mobile power supply |
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