CN108217356A - The urgency traffic system of elevator - Google Patents
The urgency traffic system of elevator Download PDFInfo
- Publication number
- CN108217356A CN108217356A CN201710482619.4A CN201710482619A CN108217356A CN 108217356 A CN108217356 A CN 108217356A CN 201710482619 A CN201710482619 A CN 201710482619A CN 108217356 A CN108217356 A CN 108217356A
- Authority
- CN
- China
- Prior art keywords
- language
- passenger
- operator
- monitoring center
- elevator
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Classifications
-
- B—PERFORMING OPERATIONS; TRANSPORTING
- B66—HOISTING; LIFTING; HAULING
- B66B—ELEVATORS; ESCALATORS OR MOVING WALKWAYS
- B66B5/00—Applications of checking, fault-correcting, or safety devices in elevators
-
- B—PERFORMING OPERATIONS; TRANSPORTING
- B66—HOISTING; LIFTING; HAULING
- B66B—ELEVATORS; ESCALATORS OR MOVING WALKWAYS
- B66B11/00—Main component parts of lifts in, or associated with, buildings or other structures
- B66B11/02—Cages, i.e. cars
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5116—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing for emergency applications
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- Business, Economics & Management (AREA)
- Engineering & Computer Science (AREA)
- Emergency Management (AREA)
- Marketing (AREA)
- Signal Processing (AREA)
- Civil Engineering (AREA)
- Mechanical Engineering (AREA)
- Structural Engineering (AREA)
- Indicating And Signalling Devices For Elevators (AREA)
- Maintenance And Inspection Apparatuses For Elevators (AREA)
Abstract
The present invention relates to the urgency traffic system of elevator, in the phone that trumpet call is accepted from the passenger of cage, being connected to can should be to the operator of the language of the passenger so as to suitably cope with.The urgency traffic system of elevator involved by one embodiment includes：Data appendix (4), when the passenger out of cage sends trumpet call phone to the 1st monitoring center, additional building data are used as language estimation data；Language estimating device (13), accepts trumpet call phone, and the language of passenger is estimated based on language estimation data；Multilingual to be all together device (11), retrieval can cope with the operator of language that language estimating device (13) is deduced；And line control unit (12), the circuit of trumpet call phone is preferentially connected to as the telephone set operated by the multilingual operator for being all together device (11) and retrieving.
Description
The application is with the Japanese patent application 2016-243123 (applyings date：On December 15th, 2016) based on and enjoy this
The priority of application.The application includes all the contents of the application by referring to this application.
Technical field
Embodiments of the present invention are related to for the urgency traffic to the elevator of external call out of elevator cage
System.
Background technology
In general, trumpet call button is provided in the cage of elevator.It, can be urgent by pressing this when urgent
Call button comes and external call.Outside refers to monitor the monitoring center of the operating condition of elevator always.It is resided in monitoring center
There are multiple operators, coped with when the passenger out of cage makes the phone of trumpet call.
With globalization in recent years, there is the people of various countries all in the environment for using elevator.In such ring
Under border, there are many situation to monitoring center for plaing trumpet call from cage by the language of other countries.Therefore, it deposits
It can not be with passenger's session, so as to confirm the situation of situation etc. in car in the operator of monitoring center.Thus, for example consider
A kind of system that can be conversed between the operator of passenger and monitoring center by translating equipment cage.
Invention content
However, call is difficult to seek smoothly to exchange by translating equipment.Particularly, for example trapped event is occurring
In the case of barrier, contingency, since passenger is covered with confusion, so if there are the differences of language between passenger and operator
Words, dialogue are completely invalid.
The subject that the present invention wants to solve is to provide the urgency traffic system of elevator a kind of, can be from cage
When passenger receives the phone of trumpet call, the operator of the language of the passenger should can suitably be coped with by being connected to.
The urgency traffic system of elevator involved by one embodiment includes：Data appendix, out of cage
Passenger to the 1st monitoring center send trumpet call phone when, be additionally implemented for estimating the language presumption number of the language of above-mentioned passenger
According to；Language presumption unit accepts the trumpet call phone that attached language estimation data by the data appendix, based on above-mentioned
Language estimation data estimate the language of above-mentioned passenger；Each behaviour that is multilingual to be all together portion, being all together in above-mentioned 1st monitoring center
The language of work person, and retrieve and can cope with the operator of the language of above-mentioned passenger that above-mentioned language presumption unit is deduced；And the 1st
Circuit control unit, by the circuit preferential attachment of above-mentioned trumpet call phone to the operator retrieved by the multilingual portion of being all together
Operated telephone set.
The urgency traffic system of elevator according to the above configuration receives trumpet call in the passenger out of cage
During phone, it is connectable to the operator that can cope with the language of the passenger and deals adequately with.
Description of the drawings
Fig. 1 is the figure of the composition for the urgency traffic system for representing the elevator involved by the 1st embodiment.
Fig. 2 is the figure for an example for representing operator language's table in the 1st embodiment.
Fig. 3 is the figure for an example for representing the building language table in the 1st embodiment.
Fig. 4 is the flow chart of the action for the urgency traffic system for representing the elevator in the 1st embodiment, shows elevator side
Processing and monitoring center side processing.
Fig. 5 is the figure of the composition for the urgency traffic system for representing the elevator involved by the 2nd embodiment.
Fig. 6 is the figure for an example for representing the building language table with telephone number in the 2nd embodiment.
Fig. 7 is the flow chart of the action for the urgency traffic system for representing the elevator in the 2nd embodiment, shows elevator side
Processing and monitoring center side processing.
Fig. 8 is the figure of the composition for the urgency traffic system for representing the elevator involved by the 3rd embodiment.
Fig. 9 is the figure for an example that the center for representing in the 3rd embodiment can correspond to language DB.
Figure 10 is the flow chart of the action for the urgency traffic system for representing the elevator in the 3rd embodiment, shows monitoring
The processing of central side.
Figure 11 is the figure of the composition for the urgency traffic system for representing the elevator involved by the 4th embodiment.
Figure 12 is the flow chart of the action for the urgency traffic system for representing the elevator in the 4th embodiment, shows monitoring
The processing of central side.
Specific embodiment
Hereinafter, embodiment is illustrated with reference to attached drawing.
(the 1st embodiment)
Fig. 1 is the figure of the composition for the urgency traffic system for representing the elevator involved by the 1st embodiment.
Have long-distance monitorng device 2 and cage 3 in the elevator 1 as monitored object.Long-distance monitorng device 2 via
The information related with the operating condition of elevator 1 is sent to monitoring center 8 by communication network (common line).
Monitoring center 8 is present at a distance.Monitoring center 8 monitors the operating condition of elevator 1 via communication network 7, is examining
In the case of measuring certain exceptions, maintenance personal near from scene etc. is sent to be coped with.In addition, have in monitoring center 8 by
Referred to as " department of information on services " center ", the operator of the belonging department cope with the inquiry of customer or passenger from each building
It asks.
In addition, in the example in fig 1, show that 1 elevator 1 is connected to the structure of monitoring center 8 via communication network 7
Into, but actually there is multi-section elevator 1 to be connected to monitoring center 8 via communication network 7 for each building.
Operation panel 5 is provided in the cage 3 of elevator 1.In addition to the purpose of each floor (not shown) on the operation panel 5
Trumpet call button 6 is additionally provided with except floor button, switch gate button etc..If press 6 several seconds of the trumpet call button
If, then make (not shown) promptly with telephone set to be started.Make telephone line from cage 3 via long-distance monitorng device 2 as a result,
Monitoring center 8 is connected to, so as to make the passenger in cage 3 and operator's call.It is in addition, in fact, defeated for inputting
The voice input-output device (microphone and loud speaker) for going out voice when conversing also serves as promptly using the inscape of telephone set
One and be arranged on operation panel 5, the illustration is omitted in the example in fig 1.
Herein, in the 1st embodiment, long-distance monitorng device 2 has data appendix 4.It is pressed in trumpet call button 6
When lower, building data are attached to be connected in the line signal of monitoring center 8 by data appendix 4.Building data are to use
In the data of the building of the specific passenger there are in cage 3, it is made of building name, address etc..The building data are made
It is used for one of language estimation data that is used to estimate passenger's language.It is long-range to supervise when trumpet call button 6 is pressed
The building data are attached in line signal and are sent to monitoring center 8 by control device 2.Usually between elevator 1 and monitoring center 8
Telephone line be analog line, above-mentioned " line signal " refer to used in the analog line PB signals (button believe
Number).
On the other hand, service handling via telephone device 9 and operator portion 10 are equipped in monitoring center 8.Service handling via telephone device 9 is from electricity
Ladder 1 accepts the phone of trumpet call, and the telephone line is connected to the processing of the telephone set of operator.
In the 1st embodiment, the service handling via telephone device 9 include it is multilingual be all together device 11, line control unit 12 with
And language estimating device 13.
Multilingual device 11 of being all together is all together the language that each operator of phone reception is carried out in monitoring center 8, and
Retrieval can cope with the operator of the language for the passenger for dialing trumpet call phone.In detail, multilingual device 11 of being all together has
Operator language's table T1 as shown in Figure 2.In operator language's table T1, for being set in monitoring center 8
Each telephone set pre-registers the language coped with of the operator using the telephone set.It is multilingual to be all together 11 reference of device
Operator language's table T1 retrieves the operation of the language of passenger for coping with aftermentioned language estimating device 13 and being estimated
Member.
Line control unit 12 is by the circuit preferential attachment of trumpet call phone to each phone for being set to operator portion 10
It is among machine 14a, 14b, 14c ..., as the telephone set operated by the multilingual operator for being all together device 11 and retrieving.
In the trumpet call phone for having accepted the passenger in cage 3, language estimating device 13 is based on passing through
Building data that long-distance monitorng device 2 is attached estimate the language of passenger.In detail, language estimating device 13 is with reference to such as figure
Such building language table T2 shown in 3 and the language that passenger is estimated according to building data.
In building language table T2, the most common language of passenger is set for each building in advance.It is in addition, so-called herein
" building " refer to be provided with the building of the elevator as monitored object.
For example, if the building for being provided with elevator 1 is Japanese general office building, apartment, communal facility etc.,
Say that the passenger of Japanese is more." Japanese " is set to the language of these building.In addition, if it is the office building, apartment, U.S. of U.S. system
Embassy of state etc., then English-speaking passenger is more." English " is set to the language of these building.If the office building of middle system,
Apartment, Chinese Embassy etc., the then passenger for the text that is right are more." Chinese " is set to the language of these building.
In short, the most frequently used language of passenger is determined by the characteristic thus according to the building for being provided with elevator 1 to a certain extent
Speech, therefore prepared the building language table T2 for the correspondence for representing the language and building.In addition, in the example in figure 3, needle
Each building are only set with 1 language data, but if if being the building with multi-section cage, can also be directed to and respectively multiply
Language data is set separately with car.
In addition, more telephone sets 14a, 14b, 14c ... are provided in operator portion 10.It determines to be each responsible for these phones
The operator of machine 14a, 14b, 14c ....In addition, as initial setting, each operator is logged in by terminal installation (not shown) and supervised
The supervisory frame at control center 8, and register the language that itself can be coped with.Pass through the operation of log-on operation generation as shown in Figure 2
Member's language table T1.
Next, the action to this system illustrates.
Fig. 4 is the flow chart of the action for the urgency traffic system for representing the elevator in the 1st embodiment, shows elevator side
Processing and monitoring center side processing.
For example, certain exceptions etc. occur in the operating of elevator 1, the passenger in cage 3 presses trumpet call button 6
When (step A11's be), the signal of the trumpet call button 6 is provided to the long-distance monitorng device 2 for being set to elevator 1.As a result,
Long-distance monitorng device 2 sends the line signal (PB signals) for being connect with monitoring center 8, and telephone line is connected to monitoring
Center 8.At this point, long-distance monitorng device 2 will be attached to above-mentioned circuit for the building data of the specific building for being provided with elevator 1
Signal is simultaneously sent to monitoring center 8 (step A12, A13).
If the service handling via telephone device 9 for being set to monitoring center 8 receives the phone of trumpet call (step B11's
It is), then perform following such processing.
That is, first, the building data sent from elevator 1 are provided to language estimating device 13 by service handling via telephone device 9.Language
Say that with reference to the building language table T2 of Fig. 3, the language of passenger is estimated according to the building data received from elevator 1 for estimating device 13
(step B12).So-called passenger refers to send out trumpet call by pressing trumpet call button 6 out of cage 3 herein
Phone passenger.For example, if if having passenger in the cage 3 of the elevator 1 in being set to the beautiful office building for being, then
The language for being estimated as the passenger is English.
Multilingual device 11 of being all together can cope with 13 institute of language estimating device from operator language's table T1 shown in Fig. 2 retrievals
The operator (step B13) of the language deduced.If there is (step B13's be) if the operator that can cope with, then circuit control
Device 12 processed is by among each telephone set 14a, 14b, 14c ... in telephone line preferential attachment to the operator portion 10, operation
The telephone set (step B14) of member.
For example, the language in passenger is that English can make trumpet call in the case that English-speaking operator is operator B
Telephone line be connected to the telephone set 14b of operator b.If operator b is in call, by the phone of trumpet call
The telephone set of connection extremely other English-speaking operators of meeting.
On the other hand, it is all in the case where the operator that can be coped with is not present or in the corresponding operator of energy
In the case of in call (step B13's is no), telephone line is independently directly connected to energy by line control unit 12 with language
The telephone set (step B15) of the operator enough to converse.This is because the emergency of trumpet call phone is high, it is preferred, therefore, that
It is independently connected to operator as quickly as possible with language.Further, since the language that language estimating device 13 is deduced may not
Correctly, it therefore is connected to idle operator first, language is judged, and reconfiguration is operated to others by the dialogue with passenger
Member.
When the telephone line of trumpet call is connected to the telephone set of operator, passenger and operation in cage 3
Voice communication (step A14, B16) is carried out between member.In this case, preferentially it is connected to the operation for coping with the language of passenger
Member.Therefore, even if in the case where passenger uses the language of other countries, the possibility that can be swimmingly coped with is also very
It is high.
As described above, according to the 1st embodiment, the passenger in the cage 3 from elevator 1 sends the electricity of trumpet call
When talking about monitoring center 8, the building data of elevator 1 are attached.Therefore, it can be pushed away in monitoring center 8 according to the building data
Determine the language of passenger, and can preferentially be connected to and the telephone set of the operator of the language of the passenger should can be coped with.
In addition, in above first embodiment, monitoring center 8 is sent to from elevator 1 using by building data,
The composition of language that 8 lateral root of monitoring center estimates passenger according to the building data is but it is also possible to be will language corresponding with the building
Speech data are sent to monitoring center 8 from elevator 1.In monitoring center 8, language is estimated as passenger's based on the language data
Language.
For example, if the elevator 1 for being disposed on Japanese building, say that there are many passenger of Japanese.Therefore, riding
When passenger in car 3 sends out the phone of trumpet call, the language data of " Japanese " as the building is sent to monitoring center
8.In monitoring center 8, the passenger deduced based on the language data in cage 3 uses Japanese.
(the 2nd embodiment)
Next, the 2nd embodiment is illustrated.
In above first embodiment, the basis of use carries out specific building data to the building for being provided with elevator
To estimate the composition of the language of passenger.In contrast, it is that basis is set in the cage of elevator in the 2nd embodiment
The urgent telephone number data with telephone set estimate the language of passenger.
Fig. 5 represents the figure of the composition of the urgency traffic system of the elevator involved by the 2nd embodiment.In addition, with the above-mentioned 1st
Identical symbol is enclosed in the part that the composition of Fig. 1 of embodiment is identical, omits the explanation.
In the 2nd embodiment, long-distance monitorng device 2 has data appendix 15.It is pressed in trumpet call button 6
When, urgent in cage 3 is attached to be connected to monitoring with the telephone number data of telephone set by data appendix 15
In the line signal at center 8.In addition, it is above-mentioned be promptly built in operation panel 5 with telephone set among, pass through trumpet call button 6
Press down startup.
On the other hand, in 8 side of monitoring center, language estimating device 13 have as shown in Figure 6 with telephone number
Building language table T3.The building language table T3 for having telephone number is the cage 3 that will be set to each building
The table of building language table T2 shown in Fig. 3 is promptly appended to the telephone number data of telephone set.In addition, in the example of Fig. 6
In son, 1 telephone number data is only set with for each building, but if if being the building with multi-section cage, then
It is set with the urgent telephone number data for using telephone set of each cage.
Next, the action to this system illustrates.
Fig. 7 is the flow chart of the action for the urgency traffic system for representing the elevator in the 2nd embodiment, shows elevator side
Processing and monitoring center side processing.
For example, certain exceptions etc. occur in the operating of elevator 1, the passenger in cage 3 presses trumpet call button 6
When (step A21's be), the signal of the trumpet call button 6 is provided to the long-distance monitorng device 2 for being set to elevator 1.As a result,
Long-distance monitorng device 2 sends the line signal (PB signals) for being connect with monitoring center 8, and telephone line is connected to monitoring
Center 8.
Herein, in the 2nd embodiment, along with pressing for trumpet call button 6, long-distance monitorng device 2 will be connected
(not shown) to the trumpet call button 6 is promptly attached to the telephone number data of telephone set in above-mentioned line signal, and
It is sent to monitoring center 8 (step A22, A23).
(the step B21 if the service handling via telephone device 9 for being set to monitoring center 8 receives the phone of trumpet call as a result,
Be), perform following such handle.
That is, first, the telephone number data sent from elevator 1 is provided to language estimating device by service handling via telephone device 9
13.Language estimating device 13 is pushed away with reference to the building language table T3 with telephone number of Fig. 6 according to the telephone number data
Determine the language (step B22) of passenger.Herein so-called passenger refer to out of cage 3 by press trumpet call button 6 come
Send out the passenger of the phone of trumpet call.Telephone number data represents the transmission source of trumpet call phone.It can be according to the phone
Number data carrys out the building of the specific passenger there are in cage 3, multiplies so as to the estimation according to the building
The most-often used language of visitor.For example, if if being the beautiful office building for being, then it is English to be estimated as the language that the passenger uses.
Processing later is identical with above first embodiment.
That is, retrieval can cope with the operator of the language of passenger.If there is the operator that can be coped with, then by telephone wire
Among each telephone set 14a, 14b, 14c ... in road preferential attachment to operator portion 10, the operator telephone set (step
B23~B24).In the case where the operator that can be coped with is not present or can corresponding operator be all in call
In the case of, telephone line is independently directly connected to the telephone set (step B25) of the operator that can be conversed with language.Tightly
When the telephone line suddenly called is connected to the telephone set of operator, carried out between the passenger and operator in cage 3
Voice communication (step A24, B26).
As described above, according to the 2nd embodiment, the passenger in the cage 3 from elevator 1 sends the electricity of trumpet call
When talking about monitoring center 8, the telephone number data of transmission source is attached.It therefore, can be according to the phone number in monitoring center 8
The language of code data presumption passenger, and can preferentially be connected to and the telephone set of the operator of the language of the passenger should can be carried out
Reply.In this case, in the above embodiment 1, long-distance monitorng device 2 needs to have the function of sending building data.
In 2nd embodiment, since 1 service function using telecom operators sends number display function, do not need to
Long-distance monitorng device 2 sets special function.
Alternatively, it is also possible to be combined with above first embodiment, building data are sent in the transmission of the phone of trumpet call
With both telephone number datas or either side to monitoring center 8.
In addition, the method for the 2nd embodiment can also be beaten suitable for the passenger in cage 3 using the mobile phone of oneself
The phone of trumpet call is to the situation of monitoring center 8.In this case, prepare hold passenger in advance in monitoring center 8
The table that the telephone number of mobile phone is mapped with the language of the passenger.Monitoring center 8 multiplies in incoming call with reference to table presumption
The language of visitor, is preferentially connected to the telephone set of operator that can be coped with.
(the 3rd embodiment)
Next, the 3rd embodiment is illustrated.
The 1st above-mentioned embodiment is that the composition for the operator that can cope with the language of passenger is searched in 1 monitoring center.
In contrast, in the 3rd embodiment, the operator of the language of passenger can be coped with comprising other monitoring centers to search by making
It forms.
Fig. 8 is the figure of the composition for the urgency traffic system for representing the elevator involved by the 3rd embodiment.In addition, with above-mentioned
Identical symbol is enclosed in the part that the composition of Fig. 1 of 1st embodiment is identical, and the description thereof will be omitted.
It in the 3rd embodiment, is formed as system, in addition to the inscape of Fig. 1, is also equipped with multilingual being all together server
20 and other monitoring centers 24,25,26 different with monitoring center 8.Multilingual server 20 of being all together is via communication network
(close network) 30 is connected to monitoring center 8.Moreover, multilingual server 20 of being all together is via communication network (close network) 31
It is connected to monitoring center 24,25,26.Multilingual server 20 of being all together is via the communication network 30 and communication network for close network
Network 31 carrys out Lump management these monitoring centers 8,24,25,26.
It is multilingual be all together in server 20 have line control unit 21, center can cope with language DB (center can cope with
Language database) 22 and center reply language judgment means 23.
Line control unit 21 controls the telephone line between monitoring center 8 and monitoring center 24,25,26.In monitoring
In the case of the operator that the language of the passenger in cage 3 can not be coped in the heart 8, which will be urgent
The monitoring center that can be coped among calling call forwarding to monitoring center 24,25,26, and the circuit of the phone of trumpet call is connected
It is connected to the telephone set operated by the operator of the language of monitoring center interior energy reply passenger.
As shown in figure 9, center can cope with what language DB22 in advance can cope with each operator existing in each monitoring center
The information of various language and setting state is registered together.Center reply language judgment means 23 can cope with language DB22 with reference to the center
To judge to cope with the monitoring center present in the operator of the language of the passenger in cage 3.
Next, the action for this system illustrates.
Figure 10 is the flow chart of the action for the urgency traffic system for representing the elevator in the 3rd embodiment, shows monitoring
The processing of central side.
It is now assumed that monitoring center 8 is present in the country identical with the setting state of elevator 1, monitoring center 24,25,26
It is present in the situation of the country (foreign countries) different with the setting state of elevator 1 to illustrate.The prison being arranged in same country
Control center 8 and elevator 1 are connected by common line.The monitoring center 8 being set in country and the prison for being set to other countries
Control center 24,25,26 is connected by close network.
For example, certain exceptions etc. occur in the operating of elevator 1, the passenger in cage 3 presses trumpet call button 6
When, the signal of the trumpet call button 6 is provided to the long-distance monitorng device 2 for being set to elevator 1.Long-distance monitorng device 2 as a result,
The line signal (PB signals) for being connect with monitoring center 8 is sent, and telephone line is connected to monitoring center 8.At this point, and
Similarly, the building data for the specific building for being provided with elevator 1 are sent to monitoring center 8 to above first embodiment.
When the service handling via telephone device 9 for being set to monitoring center 8 receives the phone of trumpet call (step C11's be), hold
The following such processing of row.
With above first embodiment similarly, first, service handling via telephone device 9 puies forward the building data sent from elevator 1
It is supplied to language estimating device 13.Language estimating device 13 with reference to Fig. 3 building language table T2, according to from the building that elevator 1 receives
Space data estimate the language (step C12) of passenger.
It is multilingual to be all together device 11 shown operator language's table T1 cope with language estimating device to retrieve according to fig. 2
The operator (step C13) of 13 language deduced.If there is (step C13's be) if the operator that can cope with, then line
Road control device 12 is by among telephone set 14a, 14b, 14c ... in telephone line preferential attachment to the operator portion 10, behaviour
The telephone set (step C14) of work person.
When the telephone line of trumpet call is connected to the telephone set of operator, passenger and operation in cage 3
Voice communication (step C15) is carried out between member.In this case, the monitoring being preferentially connected in the country identical with elevator 1
The operator of the language of passenger can be coped among in center 8.
Herein, in the 3rd embodiment, there is no the feelings of the operator for the language that can cope with passenger in monitoring center 8
Under condition or in the case that the operator that can cope with is all in call (step C13's is no), via communication network 30 from prison
Control center 8 sends connection request and is all together server 20 (step C16) to multilingual.
As soon as multilingual server 20 of being all together receives the connection request, investigation be set to other countries monitoring center 24,
25th, whether some in 26 copes with the language (step C17) of passenger.In detail, the multilingual server 20 of being all together
Center reply language judgment means 23 can cope with language DB22 with reference to the center of Fig. 9, to judge with the language that can cope with passenger
The monitoring center of operator whether there is.
In the case where the monitoring center is not present, that is, if it is set to the monitoring center 24,25,26 of other countries
Among can not cope with passenger the operator of language if (step C17's is no), the report of the situation is all together from multilingual
Server 20 is dealt into monitoring center 8.The line control unit 12 of monitoring center 8 and language are independently directly by telephone wire as a result,
Road is connected to the telephone set (step C18) for the operator that can be conversed.This is because the emergency of trumpet call phone is high, therefore
Preferably, it is independently connected to operator as quickly as possible with language.Further, since what language estimating device 13 was deduced
Language may not be correct, and actually there is also situations about can be conversated by other language.Therefore it is firstly connected to identical
Idle operator among monitoring center 8 in country.
On the other hand, in above-mentioned steps C17, in the presence of the monitoring center, that is, other countries are set to
Monitoring center 24,25,26 among have the operator of the language that can cope with passenger in the case of, perform following processing.
Now, such as it is set as in monitoring center 24 that there are the operators.
It is set to the multilingual line control unit 21 for being all together server 20 to get in touch with monitoring center 24, and confirms and can cope with
Whether the operator of the language of passenger can directly be conversed (step C19).In the situation that the operator can directly converse
Under (step C19's be), line control unit 21 will be in the trumpet call phone transmission to monitoring of passenger via communication network 31
The heart 24, and telephone line is connected to the telephone set (step C20) of the operator.
In addition, (step C19's is no), line control unit 21 and language in the case where the operator can not directly converse
Telephone line is independently connected to (step on the telephone set of operator that can directly converse among identical monitoring center 24
C21).In addition, among being connected to identical monitoring center 24 in the case of other operators, in the behaviour for the language that can cope with passenger
When becoming the state that can be conversed as member, immediately by telephone line reconfiguration in monitoring center 24.
When the telephone line of trumpet call is connected to the telephone set of operator, passenger and operation in cage 3
Voice communication (step C22) is carried out between member.In this case, the country (state different with the setting state of elevator 1 from being present in
The operator of some monitoring center in monitoring center 24,25,26 outside) converses.
In addition, due to being via close network IP-VPN (Internet between monitoring center 8 and monitoring center 24,25,26
Protocol Virtual Private Network Internet Protocols Virtual Private Network) and it is connected, therefore will come from
The phone transmission of the trumpet call of domestic elevator 1 is not also spent in the case of being coped with to the monitoring center of other countries
Overseas call expense.
As described above, according to the 3rd embodiment, the passenger in the cage 3 from elevator 1 sends the electricity of trumpet call
When talking about monitoring center 8, in the case that the operator in monitoring center 8 can not cope with the language of passenger, can preferentially it connect
Be connected in other monitoring centers 24,25,26 can should to the telephone set of operator cope with.
In addition, it is assumed herein that monitoring center 24,25,26 is present in the country (foreign countries) different with the setting state of elevator 1
Situation illustrate, but the situation that monitoring center 24,25,26 is present in the country identical with elevator 1 similarly can
It is enough to be applicable in.
In addition it is also possible to be combined with above-mentioned 2nd embodiment, building data are sent in the transmission of the phone of trumpet call
With both telephone number datas or either side to monitoring center 8.And then that as illustrated by above-mentioned 2nd embodiment
Sample, the method that the language of passenger is estimated by telephone number data, the passenger that can be also suitable in cage 3 use certainly
Oneself mobile phone makes a call the situation to monitoring center 8 of trumpet call.
(the 4th embodiment)
Next, the 4th embodiment is illustrated.
In above-mentioned 3rd embodiment, energy is searched comprising other monitoring centers 24,25,26 different with monitoring center 8
The operator of the language of passenger is coped with, and the telephone line of trumpet call is connected on the telephone set of the operator.It is but real
There is the inconsistent possibility of language in operator and passenger's call on border.Therefore, in the 4th embodiment, it is configured to pass through
Speech recognition come judge call in passenger language, the telephone set based on the judgement result reconfiguration to appropriate operator.
Figure 11 is the figure of the composition for the urgency traffic system for representing the elevator involved by the 4th embodiment.In addition, with above-mentioned
Identical symbol is enclosed in the part that the composition of Fig. 1 of 1st embodiment is identical, and the description thereof will be omitted.
Has voice input-output device 16 in the cage 3 of elevator 1.The voice input-output device 16, which is equivalent to, to be multiplied
Used microphone (transmitter) and loud speaker (receiver) when visitor converses with operator.It is in addition, real the above-mentioned 1st to the 3rd
It applies in mode, since based on the explanation before passenger and operator's call, voice input-output device 16 is omitted
Diagram, but effectively as being promptly arranged in operation panel 5 with one of the inscape of telephone set.
In addition, long-distance monitorng device 2 has voice storage unit 17, it is used to preserve through 16 quilt of voice input-output device
The voice data of the passenger of input.
On the other hand, has speech recognition equipment 18 in the service handling via telephone device 9 of monitoring center 8.The speech recognition equipment
Voice data when passenger and operator in 18 identification cages 3 converse, and estimate passenger's according to the recognition result
Language.
Next, the action for this system illustrates.
Figure 12 is the flow chart of the action for the urgency traffic system for representing the elevator in the 4th embodiment, shows monitoring
The processing of central side.
In addition, basic process flow is identical with above-mentioned 3rd embodiment, the processing until step D11~D22 of Figure 12
Step C11~C22 with Figure 10 is identical.That is, it is incited somebody to action promptly by the pressing down for magnificent button 6 of promptly calling together in cage 3
The phone of calling is sent to monitoring center 8.Thus the operator of the language of passenger can be coped with by being retrieved among monitoring center 8, and
Telephone line is connected to the telephone set of the operator.In addition, if if there is no the operator among monitoring center 8, then exist
Retrieval can cope with the operator of the language of passenger among monitoring center 24,25,26, and telephone line is connected to the operator's
Telephone set.
Voice data when passenger and operator in cage 3 converse is stored in the voice of long-distance monitorng device 2
Storage unit 17, and it is sent to monitoring center 8.In addition, it is to exist later that voice data is stored in voice storage unit 17
It is used in some parsings, is not necessarily required to preserve.
Herein, in monitoring center 8, the voice data of the passenger in call, root are identified by speech recognition equipment 18
According to the recognition result assertion language (step D23).Line control unit 12 judge the language obtained according to voice recognition result and
Whether the language that language estimating device 13 is deduced is consistent (step D24).It if should be the result is that being obtained according to voice recognition result
To language it is consistent with presumption language if (step D24's be), line control unit 12 is judged as that operator can be with passenger
It is conversed with identical language, connects circuit same as before.
On the other hand, (the step D24 in the case where the language and presumption language obtained according to voice recognition result is inconsistent
It is no), line control unit 12 is judged as that operator can not be conversed with passenger with identical language.In this case, in return
The processing of D13 is stated, line control unit 12 searches other operators based on the language obtained according to upper speech recognition result,
And by the telephone set of telephone line reconfiguration to the operator.In addition, due to passenger's meeting if hastily transferring in call
It is puzzled, therefore can also the main idea of forward call circuit be communicated to by passenger by defined language (such as English).
As described above, according to the 4th embodiment, even if the linguistic errors deduced in the phone for receiving trumpet call
In the case of, the language of the passenger in call can be also judged by speech recognition, thus, it is possible to be transferred to appropriate operation
On the telephone set of member.
In addition, it is to be illustrated premised on the composition of above-mentioned 3rd embodiment, but also can similarly fit herein
For the composition of above-mentioned 1st or the 2nd embodiment.
In addition it is also possible to be combined with above-mentioned 2nd embodiment, building data are sent in the transmission of the phone of trumpet call
With both telephone number datas or either side to monitoring center 8.And then that as illustrated by above-mentioned 2nd embodiment
Sample, the method that the language of passenger is estimated by telephone number data, the passenger that can be also suitable in cage 3 use certainly
Oneself mobile phone makes a call the situation to monitoring center 8 of trumpet call.
According to above-described at least one embodiment, a kind of urgency traffic system of elevator is provided, can accepted
During the phone of the trumpet call of the passenger in cage, be connected to can cope with the operator of the language of the passenger so as to
Appropriate reply.
In addition, though illustrate several embodiments of the present invention, but these embodiments are to propose as an example
, it is not intended to limit the range invented.These new embodiments can be implemented in the form of other are various, and
Various omissions, displacement, change can be carried out without departing from the spirit of the invention.These embodiments and their change
Shape is contained in the range of invention, in main idea, and is also contained in impartial with invention recorded in the range of Patent request
Range.
Claims (6)
1. a kind of urgency traffic system of elevator, which is characterized in that including：
Data appendix when the passenger out of cage sends trumpet call phone to the 1st monitoring center, is additionally implemented for
Estimate the language estimation data of passenger's language；
Language presumption unit accepts the trumpet call phone that attached language estimation data by the data appendix, based on institute
Predicate says estimation data to estimate the language of the passenger；
It is multilingual to be all together portion, it is all together the language of each operator in the 1st monitoring center, and retrieve and can cope with the language
The operator of the language of the passenger that presumption unit is deduced；And
1st circuit control unit is extremely retrieved the circuit preferential attachment of the trumpet call phone by the multilingual portion of being all together
Operator operated by telephone set.
2. the urgency traffic system of elevator according to claim 1, which is characterized in that
The language estimation data includes to carry out specific building data to there are the buildings of the passenger,
The language presumption unit with reference to the table for the relationship for representing building and language, estimated according to the building data described in multiply
With the language of the passenger in car.
3. the urgency traffic system of elevator according to claim 1, which is characterized in that
The language estimation data includes the telephone number for the transmission source for representing the trumpet call phone,
The language presumption unit is pushed away with reference to the table for the relationship for representing telephone number and language according to the telephone number data
The language of passenger in the fixed cage.
4. the urgency traffic system of elevator according to claim 1, which is characterized in that including：
Speech recognition section, voice data when identifying operator's call in the passenger and the 1st monitoring center so as to
Assertion language,
The language of operator in the multilingual language and current talking be all together portion and determined in the speech recognition section
In the case of inconsistent, the operator of language being determined to described in coping with is retrieved among the 1st monitoring center,
What the 1st circuit control unit was retrieved the circuit switching of the trumpet call phone to the multilingual portion of being all together
Telephone set operated by operator.
5. the urgency traffic system of elevator according to claim 1, which is characterized in that further include：
Language judging part is coped at center, and there is no the operations for the language that can cope with the passenger in the 1st monitoring center
In the case of member, whether judgement is coped with by close network with the 2nd monitoring center that the 1st monitoring center connects；With
And
The trumpet call phone transmission is judged as energy by the 2nd circuit control unit to by center reply language judging part
The 2nd monitoring center of reply, and the connection of the trumpet call phone to the 2nd monitoring center interior energy is coped with
The telephone set of operator's operation of the language of the passenger.
6. the urgency traffic system of elevator according to claim 5, which is characterized in that further include：
Speech recognition section, voice data when identifying operator's call in the passenger and the 2nd monitoring center so as to
Assertion language,
Operator in language and current talking that the center reply language judging part is determined in the speech recognition section
Language it is inconsistent in the case of, among the 2nd monitoring center retrieval can cope with described in the operation of language that is determined to
Member,
The 2nd circuit control unit is examined the circuit switching of the trumpet call phone to center reply language judging part
The telephone set operated by operator that rope goes out.
Applications Claiming Priority (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP2016243123A JP6356206B2 (en) | 2016-12-15 | 2016-12-15 | Elevator emergency call system |
| JP2016-243123 | 2016-12-15 |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN108217356A true CN108217356A (en) | 2018-06-29 |
| CN108217356B CN108217356B (en) | 2019-12-03 |
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ID=62634404
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201710482619.4A Active CN108217356B (en) | 2016-12-15 | 2017-06-22 | The urgency traffic system of elevator |
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| Country | Link |
|---|---|
| JP (1) | JP6356206B2 (en) |
| CN (1) | CN108217356B (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN112141845A (en) * | 2020-09-28 | 2020-12-29 | 上海三菱电梯有限公司 | Elevator emergency call system and method |
| CN112441487A (en) * | 2019-08-30 | 2021-03-05 | 比亚迪汽车工业有限公司 | Elevator help seeking method and device, storage medium and electronic equipment |
Families Citing this family (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2020008580A1 (en) * | 2018-07-04 | 2020-01-09 | ジャパンエレベーターサービスホールディングス株式会社 | Direct call support device |
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| JP2013159452A (en) * | 2012-02-06 | 2013-08-19 | Hitachi Building Systems Co Ltd | External communication device for elevator |
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| JP2000285351A (en) * | 1999-03-31 | 2000-10-13 | Matsushita Electric Ind Co Ltd | Reporting system and its reporting center device |
| JP2006341938A (en) * | 2005-06-07 | 2006-12-21 | Mitsubishi Electric Corp | Elevator emergency communication system |
| JP2013159452A (en) * | 2012-02-06 | 2013-08-19 | Hitachi Building Systems Co Ltd | External communication device for elevator |
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| CN112441487A (en) * | 2019-08-30 | 2021-03-05 | 比亚迪汽车工业有限公司 | Elevator help seeking method and device, storage medium and electronic equipment |
| CN112141845A (en) * | 2020-09-28 | 2020-12-29 | 上海三菱电梯有限公司 | Elevator emergency call system and method |
| CN112141845B (en) * | 2020-09-28 | 2022-08-02 | 上海三菱电梯有限公司 | Elevator emergency call system and method |
Also Published As
| Publication number | Publication date |
|---|---|
| JP2018095442A (en) | 2018-06-21 |
| CN108217356B (en) | 2019-12-03 |
| JP6356206B2 (en) | 2018-07-11 |
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